Madison Jobs

Details: A rapidly growing End User in the process manufacturing vertical is seeking a Dynamics AX developer to join their team. This is a fantastic opportunity to help implement a number of customizations and assist on their new implementation of AX 2012R2. They are looking to add an individual who is motivated and eager to expand their AX knowledge. Requirements: •1-3 years AX Development experience •1-3 years' experience with X++ coding •Strong .NET/C# coding experience •Experience with customization of modules This position offers a competitive salary and generous benefits package at a company where long term growth is highly valued. This is an immediate need and interviews are currently underway so if you fit the AX skill set, please apply ASAP by emailing your resume to and call Rachel at 212-731-8262. Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Axapta / Dynamics AX jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best opportunities and Axapta / Dynamics AX jobs are. I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics AX / Axapta candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Dynamics AX / Axapta jobs that are available I can be contacted on 1-212-731-8282. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities! Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy

Details: Customer Account Specialist ABS Global , a world leader in the production and marketing of bovine genetics and related products, is currently recruiting for a Customer Account Specialist in our DeForest, WI office. You’ll use your analytical, relationship building and follow through skills to take inbound customer calls and answer questions while seeking out and using tools and resources to resolve issues. Your knowledge of the features and capabilities of ABS products and services will help you partner with your sales group to penetrate accounts and drive results. Your success will be dependent on your ability to be forward thinking and innovative and require you to possess a drive to dig for answers and a willingness to think outside the box.

Details: Parallel Employment Group is currently accepting applications for a Production Specialist opening at a local manufacturing company. This individual will perform production related and assembly duties in support of manufacturing goals of the company. Primary Duties: Assemble cables and related products according to production specifications and quality standards. Work as part of a team/cell assisting others as needed. Meet/exceed production goals and quality standards. Job responsibilities include: Read and interpret work orders, blueprints, and assemby instructions Ensure work area is stocked with parts, connectors, seals, etc. to perform work Prepare Shortage Report and replenish stock as needed Set up and operate a variety of production machines to fulfill duties including wiring machine, pinning machine, cabling machine, soldering tool, stripping machine, dipping/hot pot, cable bundling machine, hand dryer Perform assembly duties to include: soldering, snipping, hand assembly, crimping, etc Other duties as required Work Hours: 9:30 am to 6:30 pm Monday through Thursday and 9:30 am to 3:30 pm on Friday – some overtime may be required Pay: Starting at $11.21 per hour with regular 3 month increases for good performance – pay should be over $12/hour within a year through this program Benefits: Full Benefits, typically after a 60-90 day evaluation period Duties: Vary by assignment. Most involve electronic assembly, using hand tools, production equipment, etc. The successful candidate will be punctual, have good work habits and regular attendance, be able to focus on productivity and quality and show an aptitude to work well with others.

Details: Stryker has a need for a Director of Enterprise Architecture and Planning to work in Kalamazoo, Michigan Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neuro technology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. The Director of Enterprise Architecture and Planning leads the definition of a high level enterprise-wide architecture focused on mapping IT capabilities to business needs. The position provides leadership direction and accountability for architectural approaches, documents current systems in the portfolio, and recommends how to proceed with its applications (replace, retire, maintain, enhance, etc.). Key Responsibilities: Lead the evaluation and documentation of current enterprise architecture Lead analysis of the current IT environment to detect critical deficiencies and recommend solutions for improvement Incorporate SOA principles into enterprise architecture design, including identifying opportunities for common services and service reuse Drive the activities to standardize processes and technology Lead the efforts to develop, improve, validate, and use tools to facilitate enterprise architecture efforts Define the construct to program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms Perform advisory role on complex projects Develop and ensure compliance with architecture principles and standards for the various systems and components based on design patterns Build relationships with key stakeholders and business partner Propose model to define and document the EA roadmap Identify early opportunities to establish architectural principals Evaluate IT alignment with business needs per the IT portfolio; establish program for on-going assessment in this area Establish set of architectural principles and program to ensure compliance across IT Qualifications and Experience: Knowledge of EA methodologies, e.g. TOGAF, FEAF, or Zachman framework Expertise in SOA principles and technologies Experience in all phases of an established SDLC methodology Excellent written and verbal communication skills required Experience of building an Information Security system and control framework within a complex, global, federated organization including staffing, controls and financial / budgetary aspects. Strong understanding of best practices in information security design of Digital products and infrastructure, including cloud applications and hosting. Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control. Strong communication skills, ability to present complex concepts, risks and strategies to senior management in business terms, while being able to discuss detailed technical aspects with expert Enterprise Architecture and Information Technology teams. Ability to recruit, manage and develop a high performing team of Enterprise Architect professionals.

Details: Production Supervisor I am currently working with a food/beverage manufacturer seeking a Production supervisor for their facility located in Southern WI. Candidates must have 5+ years of Production Supervision experience within a high speed manufacturing environment preferably in food or beverage. Union and USDA experience preferred. This client has been in business for over 125 years with a very low turnover. The Production Supervisor is responsible to plan, direct and coordinate production operations including scheduling, training, product quality, safety compliance, administer company policies, work rules and union labor contract. Ensure compliance with HACCP regulations, quality specifications and USDA guidelines. Prior Production Supervisory experience is required. Excellent communication, organizational and leadership skills are also required. Food-manufacturing environment experience a must. Excellent compensation and benefit package!

Details: French Bilingual Customer Service Technician • Casual Work Environment * Free Onsite GYM Adecco is recruiting for 2 French Bilingual Customer Service Technicians for temporary to hire openings. If you meet the qualifications below, complete our online application now! Job Responsibilities: • Provide outstanding service to dealers, consumers and service providers • Answer all customer inquireies. Troubleshoot problems with consumer and resolve in the most cost effective way possible using diagnostic procedures within department work practices • Process order for parts shipments same day Job Qualifications: • High School diploma or GED • Must have proficiency with MS Office and be able to use multiple software programs at once • At least 1 year call center experience or high volume customer service experience • Type at least 40 • Bilingual in French language - written and verbal Hours: Monday - Friday, 8am to 5pm Pay rate is $14/hr. For immediate consideration, complete our online application today!

Details: Ref ID: 04600-119976 Classification: Network Manager Compensation: DOE On behalf of a client on the west side of Madison, Robert Half Technology is interviewing for a Network & Infrastructure Manager. The ideal candidate will have five plus years experience in IT with direct experience configuring, supporting, and maintaining network infrastructure components with a major focus on any of the following: LANs and WANs, Remote Access, Network Management Systems, SANS, and Firewall/Router/Switch configuration and maintenance. Three years of experience in design and implementing short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements using contemporary technologies that may exist local and external. Direct or equivalent product type experience with Symantec Backup Exec, Microsoft OSs, Microsoft Exchange, Microsoft IIS, Microsoft Office Suite, Microsoft SharePoint, Microsoft SQL, and Antivirus. Solid experience with a broad spectrum of technologies including servers, storage systems, network, backup/archive, integration systems, high availability, infrastructure as a service, collaboration/communication and data security systems. Bachelor's degree in Computer Science strongly preferred. To apply for this position please email a copy of your resume to Jena Wiseman-

Details: Job Description : The Provider Maintenance Clerk handles incoming new provider enrollment requests, updates to existing provider files, and provider revalidations. Provider enrollment clerks process provider file transactions based on DHS-approved guidelines and procedures as well as according to ACA and other federal requirements. Position is located in Madison, Wisconsin, cannot be performed remotely. Review and process Medicaid, Wisconsin Chronic Disease Program (WCDP), Wisconsin Well Woman Program (WWWP) provider enrollment and re-validation applications for completeness and accuracy, ensuring DHA approved enrollment criteria and procedures for each program type are met by the providers, in addition to ACA and other federal requirements. Perform daily Verification of keyed data for accuracy and notifying the appropriate PM Clerk of errors for correction. Update and Maintain accurate provider files in interchange system to include documenting information such as provider addresses, Social Security numbers, Tax ID numbers, Medicare numbers, any past cancellations or sanctions, any changes to the provider file, and pay to information. Respond to phone calls or written correspondence received from providers relating to enrollment issues as needed. Ensure all departmental and Medicaid, WCDP and WWWP program quality and quantity standards are met. Research and compile Effective Date Appeals for DHS. Additional duties as assigned Qualifications Education and Experience : High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree. Typically, 1-2 years of working experience in related fields. Knowledge and Skills: Prior office or clerical experience. Ability to follow written policies and procedures. Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products. Ability to follow procedural guidelines.' Ability to work on assignments with limited instructions from leadership. Good written and verbal communication skills, including professional telephone skills.

Details: We have an outstanding opportunity for an accomplished Trust Officer / Manager in the Madison, WI market area who is actively involved in client development and sales. Our client is a small but solid community bank with a stellar reputation in the Madison metro community with a wide selection of trust products and competitive pricing that beats those of much larger banks . Due to this broad array of products and services, they need a star performer to join their team. This amazing career opportunity is for a true up and comer. Someone who has proven themselves in the Trust and Wealth Management arena but now wants to take their career to the next level. So, what do you need to take advantage of this opportunity? A strong sales background in the trust and wealth management arena having successfully generated over $200k+ in annual fee income or has comparable performance measurements and who can bring business with them into this role. Here is what our client provides: Incredible earnings opportunities given the entrepreneurial nature of this position. Fabulous compensation package with excellent incentives. A tremendous team work environment, where everyone supports each others efforts. A platform that allows you to provide a large selection of wealth management, trust, IRA, pension investment and other support services along with competitive pricing to win and retain your clients business. A fun place to work and great team to work with.

Details: Retail Wireless Consultant Job Summary:The Retail Wireless Consultant is responsible for providing superior customer satisfaction in an effort to achieve retail store and budget objectives. The position is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction. Essential Functions:* Greets all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party. RWC's are required to offer a handshake, friendly smile, and go up to every customer who enters the retail location. RWC's are required to escort each customer to the door after completion of the customer's business.* Respond to customer inquiries and process customer request, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services.* Work with customers who indicate a desire to disconnect and perform retention activities to save that customer* Achieve or surpass store sales targets for new customer acquisitions, sales of accessories, data and vertical features on a weekly/monthly basis while striving for the highest level of customer satisfaction. * Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping of equipment and completing the repair process.* Participate in marketing efforts to solicit new customers, including, outbound calling, community involvement, and promoting the company inside and outside the retail store location.* Responsible for opening, closing and operating the retail facility including cash handling* Perform cash/inventory counts and verification* Perform bank deposits- employees are required to have reliable transportation and be appropriately insured* Receive and process all payments according to company procedures* Complete accurate paperwork and transactions according to company policies and procedures* Update customer account after every customer interaction* Assist in maintaining store appearance and individual work area according to company standards* Identify and recommend to immediate supervisor ways to improve service to external customers* Attend all required company training programs and meetings* Perform other tasks, duties or projects as assigned by supervisor Qualifications:* Must have ability to work a flexible schedule including but not limited to evenings, weekends, holidays, and special events as required* Must have flexibility to work at alternative locations upon request or as needed* Excellent written and verbal communications skills* Proven ability to provide superior customer service* Proven ability to sell products and services* Strong persuasion and negotiation skills* Ability to work effectively without close supervision* High degree of motivation* Excellent teamwork skills* Outstanding ability to multi-task and set appropriate priorities* Demonstrated follow-through and attention to detail* Working knowledge of PC Windows applications for word processing and spreadsheet software* Basic math and typing skills* Ability to lift up to 50 pounds without assistance Education and Experience:* High School diploma or state equivalency certification required* Some retail sales or customer service experience preferred Licenses, Certifications Required:Valid driver's license with motor vehicle record within company guidelines Additional InformationPay Rate: $12.00 per hour during training and $9.00 per hour + commissions after trainingHours: PT hours: 24-29 hours per week and you must be open to working nights and weekends (see below for store hours)Work Location: Middleton OR VeronaAssignment Length: Temp to Hire Middleton LocationM-F: 9:00am - 8:00pmSat: 10:00am - 6:00pmSun: 11:00am - 6:00pm Verona LocationM-F: 9:00am - 9:00pmSat: 10:00am - 7:00pmSun: 11:00am - 6:00pm

Details: Please see below for the RN / Nurse - Integrated Care Coordinator job description: We’re looking for that RN that is ready to move away from bedside or direct patient care nursing and work in an office setting using their nursing knowledge. It’s a salaried position with core working hours from 7:55 AM to 4:30 PM . There would be no holiday work, no swing shifts , a more standard of a schedule, and a great benefit package! Key Responsibilities : Coordinate and manage services provided to care management patients to bring about appropriate care and cost-effective outcomes Assess, plan, implement, coordinate, monitor, measure outcomes, evaluate, and document the needs and treatment plans Advocate for health needs on an individual basis

Details: RESPONSIBILITIES: One of our largest clients is seeking a Customer Support / Help Desk Representative for their Madison, Wisconsin (WI) location. The role will be doing phone support for the I/S Service Desk. This is a high volume fast paced call center position. Candidates must be flexible on their work shift and the schedule. Start and end times could vary daily or from week to week.

Details: Recruiter Description The Recruiter will post all open positions, screen and interview candidates, conduct pre-employment reference / background checks, run reports, respond to incoming inquiries and manage new hire paperwork, orientation and files. The Recruiter will participate in job fairs, distribute materials to attract candidates, network with community colleges / organizations, etc.

Details: AT&T: So Much More of What You Work For Looking for an opportunity where you can put your energy and enthusiasm to work to create unlimited earning potential? Of course you are. How about a chance to learn, grow and advance with the number one wireless company in America? Even better. We're AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them. Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun. Opportunity, Security and Great People Find out what it's like to work in an industry that's not about to slow down- with a company that has a legacy of successful innovation. Start with the paycheck: Base plus commission. Our current full-time Retail Sales Consultants earn an average of $47,175.00 in total compensation in the first year when successfully meeting or exceeding sales goals. Our top sellers earn an average of $55,521 per year. Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services Round out your experience with training on the latest technologies and devices today, tomorrow and for as long as you work with us As you learn and succeed, you'll be eligible for new opportunities and financial rewards And every day, you'll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistance JOB DESCRIPTION Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Position may be commissioned and quota based. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Possess a competitive spirit and desire to meet and exceed sales goals Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools Understand customers' needs and help them discover how our products meet those needs Multi-task in a fast paced team environment Educate and engage customers through product demonstrations Interact with customers and provide prompt and courteous customer service to all customers The successful candidate will be able to perform the following with or without reasonable accommodation: Ability to work flexible hours, including evenings, weekends and holidays Ability to stand for long periods of time Ability to complete all paperwork completely, accurately, in a timely manner Ability to lift up to 25 pounds Ability to operate a personal computer, wireless equipment, copier and fax Ability to work in other locations as the needs of the business dictate may be required. Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis. Assists with inventory maintenance May be required to wear a uniform Desired Qualifications: 1-3 years retail/customer facing/sales experience preferred. Retail Sales Consultants are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these job descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Keywords: Sales, Part Time, Entry Level, Customer Service, Retail Associate, Sales Associate, Retail, Sales Representative, New College Gradate, Recent College Graduate, Entry-level Retail Sales Consultant Madison WI (Hc Il\Wi Madison)

Details: Our client, the dominant market leader in their industry, is looking for a Project Manager to join their Project Management Office (PMO). The qualified candidate will be responsible for general Project Management duties on a fairly large financial services project. This individual will be responsible for the overall delivery of various projects assigned to them upon joining. This individual will join a large and diverse group of Business Analysts and Project Managers responsible for some very large and high profile projects. Specific responsibilities will be managing project budgets of $500,000 up to multiple millions of dollars. Candidates will also be responsible for resource planning, time line allocation and overall milestone tracking of large inititiatives. Candidates will work between the business and IT to drive efficiency, timliness, compliance and overall success of the project. : 4 yr college degree in Computer Science, Engineering, Business Administration or Management Information Systems Job experience equivalent: 7 years business operations or IT application development experience Within the last 5 years: 3 years engagement experience managing large scale, complex projects with multiple dependencies ( >$2M budget with at least 15 concurrent project members) 2 years engagement experience on insurance or financial services industry projects(s) Experience facilitating the business through the assessment phase of a project including scope definition, high level requirement gathering, cost/benefit analysis development, etc. Experience using earned value management techniques for tracking and communicating project performance Experience gathering and presenting project progress and success metrics for executive level reporting PMP certification preferred Demonstrated superior knowledge of the entire Software Development Life-cycle Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing Proven ability to project lead a cross-functional, multi-location, multi-sourced project team Experience tracking and managing projects with MS Project Server Education: Additional Job Details: This is a Sr. PM need. PM should have extensive experience with project and program management while keeping hands on the work. About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

Details: RESPONSIBILITIES: Kforce has a client seeking a Software Asset Manager to join their team in Madison, WI. This resource will support the administration of the Software Asset Management (SAM) function within the IT Asset Management (ITAM) program. Properly track and compare software owned to software deployed, ensuring both security audit and vendor software licensing compliance at all times. Duties: Provide operational support to maintain the SAM program Manually create/modify software asset records and associated contract records within software repository Research license entitlements from a variety of vendors, including reviewing purchase documentation Load/update software licensing deployed information into software repository Track/compare software owned to software deployed, providing exception reporting when over-deployed Administer SAM tools, such as BMC Footprints, BMC Atrium, ILMT, and TEM SUA Develop/maintain in-depth understanding of software licensing models and software genealogy Document/track software genealogy changes as they occur Develop/maintain/generate reporting to support SAM responsibilities Maintain SAM related standards/procedures documentation; administer established SAM related controls Provide operational support to administer the software license harvesting and reuse program Ensure that software license records are linked to the correct hardware device

Details: Guidewire Configuration Developer Expert Level Guidewire Billing Center Developers Guidewire Policy Center experience would be a plus. The person will be working as a developer in an Enterprise project using Guidewire. The person will be using Guidewire studio to write code in GOSU / Java for configuration work. He/she will be working in a team of 15-20 people using a SCRUM methodology to deliver software. As a part of software development, he/she will be writing code to develop functionality, testing the software and implementing the software. --Required Skills-- **Expert level Guidewire configuration experience using GOSU with Billing Center** 1. Expert Level Guidewire/Java Developers with Guidewire Billing Center 2. Previous experience configuring the Guidewire Toolset 3. Experience working directly with Guidewire Billing Center for Auto, Property and/or Umbrella 4. Strong Object Oriented Programming experience **Strong Java Skills** 1. Strong Java J2EE developer (preferably Java 5) 2. Must have 5-8 years of applied java development experience 3. Web service experience / SOA 4. STRUTS 5. Java Script 6. Spring A STRUTS integration 7. Hibernate 8. Spring JDBC 9. MDB 10.Database - Oracle, DB2 **General Tool & Skills required** 1. IDE: MyEclipse 2. Eclipse IDE (WSAD) CVS 3. Harvest 4. J-Unit 5. Application design 6. Application support 7. Object Oriented Development 8. Excellent communication skills 9. Team player 10.Self-starter with good work ethic 11.Ability to complete tasks with little supervision

Details: Tired of Retail Hours? Tired of Working Sundays? Tired of Working Holidays? Tired of Worrying About Stability? Why not work for a company recognized as one of the fastest growing companies in America? EZMONEY, a division of Austin based EZCORP, is currently seeking experienced full time Customer Service Representatives/Financial Services Specialists. We Offer: Competitive wages Bonus potential 401K with matching Company contribution Closed on Sunday No long retail hours Progressive career path Vacation 5 Personal days per year Paid community service time Growing company Comprehensive health insurance package Paid training Position Summary: Provides superior customer service Processes loans and extensions while maintaining all loan underwriting and scanning requirements Local store marketing Perform opening and closing store procedures Effectively communicates product information and specifications Contacts customers to generate new and repeat business Facilitates communication between the collection department and customers to resolve problems Adheres to all company policies, procedures, and regulations

Details: Division: Globe University Department: Academic Delivery Reports to: Dean of Faculty Type of position: Part-time Position close date: Globe University located in Madison, WI is currently searching for qualified candidates to apply for the following open position. If interested, please submit your cover letter and resume attached as one document to the link supplied. Accepting applications for: Adjunct Instructor - Accounting Instructors are expected to establish adequate on-campus presence to provide support to the program and its students. Responsibilities of this position may include: Develop and present the curriculum as stated in the course syllabus Develop and prepare various teaching methodologies appropriate for the specific course and content Prepare, administer and grade evaluation criteria to assess student progress Maintain accurate attendance and evaluation records Ideal candidates possess the following qualities: Student-centered philosophy in support of academic excellence Strong written and verbal communication skills, with a focus on quick response time Effective problem-solving and interpersonal skills Demonstrated ability to learn and use necessary technology quickly and adeptly Adaptability; able to succeed in a fast-paced and ever-changing work environment Passion and enthusiasm for discipline and/or area of profession

Details: Unbottle your potential. . .. WP Beverages, one of the Country's largest franchisees for the Pepsi-Cola Company, has a full time position available in Customer Service. HOURS 9:00 AM - 5:30 PM, Monday - Friday. JOB SUMMARY This position is responsible to provide excellent customer service to external and internal customers. This position interacts with all departments within the Company. A strong working knowledge of the responsibilities of the various departments will result in a successful Customer Service Representative. Primary duties involve: 1) Answering incoming calls and determining appropriate action required to satisfy the needs of external and internal customers; 2) Documenting customer complaints and requests, follow-up issues, and resolutions to ensure proper handling and closure of inbound calls; 3) prompt, courteous and accurate dispatching of customer equipment repair calls to the Field Service Techs and related proper recordkeeping of such calls; and 4) other duties as assigned by the Customer Service Supervisor to support the Company's mission of "profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service". Through superior customer service, the Customer Service Representative can help the Company achieve its vision to be the pre-eminent sales and distribution organization.