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CNC Manufacturing Engineer

Fri, 02/27/2015 - 11:00pm
Details: This position is open as of 2/28/2015. CNC Manufacturing Engineer - CNC,Solidworks, Process Improvemen We are currently seeking a Manufacturing Engineer / Process Engineer/Industrial Engineer with experience in a CNC/Precision Manufacturing setting to take on the role of developing and implementing optimal, cost effective manufacturing processes and methods in accordance with product specifications and standards. What You Will Be Doing In this role you will recommend and implement improvements to production processes, methods, and controls, and will coordinate the manufacturing launch for new or existing products, acting as the liaison between research and development, management, production, technical sales, and quality to meet customer requirements. Some of what you will be responsible for, includes: • Performing research, design, and development of manufacturing processes, production flow, assembly methods, and production equipment • Coordinating the manufacturing launch of new or revised products • Designing, developing, testing, and cost justifying various equipment for recommended manufacturing methods • Working with outside suppliers to bring the best tooling into production • Supplying CNC Machine Operators with technical information in order to comply with Quality standards and time constraints • Evaluating problems regarding manufacturing processes; recommend product design or process changes to reduce cost or simplify the manufacturing process • Evaluating and approving drawings, specs, and other documents to include creation of setup and work instructions for specific jobs What You Need for this Position First and foremost, this role requires previous CNC industry experience. We would like to see those with: • CNC machining experience – Lathes, Mills, Grinders, Manual Machines, Vertical/horizontal. • CNC Programming – Mastercam Exp a PLUS. • An ability to read and understand 2D drawings and GD&T blueprints. • Robot programming is a plus. On top of that, we are seeking those candidates with: • BS Degree in Mechanical or Industrial Engineering or related field • Design and drafting experience, preferably using Solidworks • Experience with Lean Manufacturing • Ability to build relationships with customers and suppliers • Ability to troubleshoot complex processes • Working knowledge of SPC and Six Sigma including DOE is preferred • ISO experience • Strong communication skills and computer skills • Demonstrated ability to work multiple projects simultaneously and to prioritize and balance multiple tasks So, if you are a CNC Manufacturing Engineer with experience, please apply today! Required Skills Manufacturing Engineer, Process Engineer, Time/Cost savings, CNC/Precision Manufacturing, Industrial Engineer, Lean Manufacturing, ISO experience desired, CNC Prorgramming/Mastercam a plus, Solidworks/CAD Exp a plus If you are a good fit for the CNC Manufacturing Engineer-CNC, Solidworks, Process Improvement position, and have a background that includes: Manufacturing Engineer, Process Engineer, Time/Cost savings, CNC/Precision Manufacturing, Industrial Engineer, Lean Manufacturing, ISO experience desired, CNC Prorgramming/Mastercam a plus, Solidworks/CAD Exp a plus and you are interested in working the following job types: Engineering, Information Technology, Design Within the following industries: Manufacturing, Banking - Financial Services, Biotechnology Our privacy policy: Your resume and information will be kept completely confidential. Looking forward to receiving your resume through our website and going over the job in more detail with you! CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Database Administrator

Fri, 02/27/2015 - 11:00pm
Details: We are recruiting for a senior level Database Administrator located in Madison, WI. Responsibilities: Develop, install, build, configure, and manage the overall physical structure of production, test, and development databases in a web-based 3-tier client/server environment Determine, suggest, review, and implement all requested and approved changes to the physical database design Creation, configuration, and maintenance of database instances/objects Determine requirements within current operating system configuration Install and maintain connectivity, internet, and other supporting database software Plan, test and install new releases /upgrades of database software Create, develop, maintain, and enforce database standards, security, and data integrity Design, document, implement, execute, and test appropriate database backup/recovery procedures Conduct complex space, usage, and performance monitoring activities utilizing available diagnostic and monitoring facilities Provide capacity planning information Recommend, manage, and perform tuning to ensure database efficiency Advise and consult with project leaders and developers to define, analyze, and propose solutions for programming tasks Provide specifications and programming to assist in meeting development needs Provide Quality Assurance by reviewing specification documents to ensure that database designs are consistent with standards and directions, especially in data integration Initiate and enable communications among all appropriate project related interests Consult, lead, and support development staff and users in solving issues associated with database, application software, and data architecture Act as liaison among application area, technical area, customers, and vendors to resolve database related problems Provide training to client, support, data and development staff in the use of database software Install, maintain, administer, and control changes for systems and applications: Back Office and E-business production, development, test and staging environments which includes bug fixes and code updates that change application performance or functionality Maintain an installation log showing installation information Regularly download, install, test and maintain supporting software updates for systems and applications as required Advise and consult with Manager – Business Intelligence in development and maintenance of Business Intelligence systems including data acquisition, process development, and programming Advise, consult, and develop standards and policies in other areas affecting the database environment Advise on the overall data architecture strategic direction Communicate database status and issues to IT management Evaluate, recommend, and manage state-of-the-art database tools and technology to support current and future business needs

Senior Account Executive

Fri, 02/27/2015 - 11:00pm
Details: Konica Minolta Business Solutions USA, Inc. currently has an exciting opportunity for a SENIOR ACCOUNT EXECUTIVE – B2B Outside Sales. Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs, and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a career - not just a job. We offer a unique combination of competitive compensation; comprehensive product training and professional development programs that will help you enhance your professional skills. You’ll also discover the winning spirit that makes KMBS a great place to work; we offer a fun, energetic and fast paced sales environment where achievement is rewarded. If you’ve been working in outside, business to business sales, have a proven track record and a desire to continue building a successful career, you’ll have that opportunity as a Senior Account Executive at Konica Minolta. A career in sales at KM provides opportunities to work in a team environment and is ideally suited to individuals who enjoy networking at all levels. We provide best in class training- in classroom, web-based and on-the job; having earned a college degree will be an asset. Prior experience in the digital imaging industry is a plus, but, if you have strong communication, interpersonal, time management and organizational skills, along with the personal integrity and professionalism needed to succeed, now is the time to consider Konica Minolta Business Solutions. This is what will be expected of you as a Senior Account Executive: Seek out new customers and partner with existing ones by offering a variety of solutions to improve their business; you will have to make it a priority to take exceptional care of your clients. Be able to thrive in a fast-paced environment; you must be driven to succeed and willing to strive to be the best. You must bring a high level of energy and be committed to achieve your sales goals. Be comfortable with cold calling and in-person prospecting for potential and established clients; you must be tenacious and have a desire to grow your knowledge as you build your career. Outbound calling to potential and established clients on a daily basis to set face-to-face appointments, ensuring outstanding customer service though regular follow-ups; you’ll be expected to report regularly to a branch office. Establishing and strengthening relationships with decision makers for current and potential clients. Learning and demonstrating the benefits of all KMBS products, services and solutions for clients. Designing and presenting solutions that will help customers’ businesses. Consistently closing sales and achieving monthly activity and revenue goals.

Shoe Stock Associate

Fri, 02/27/2015 - 11:00pm
Details: Do you like moving at a fast pace and want to be a part of the retail world? Would you prefer behind the scenes work? If so, this is the right job is for you! Shoe Stockroom Associate , are responsible for maintaining organization of the stockroom, retrieving shoes for Shoe Sales Associates, and replenishing merchandise as needed. They also work with the Shoe Stockroom Supervisor to ensure proper execution of all shipment procedures. We’ll value your: Strong organizational skills Effective communication skills Ability to be a team player Enthusiasm for a fast paced environment in retail This position requires lifting. Schedules include a variety of day, evening and weekend hours. At Bon-Ton, we want to give back to our associates. We offer competitive pay, great associate discount, 401k plan (once eligible) – including potential company match and great volunteer opportunities.

Service Advisor

Fri, 02/27/2015 - 11:00pm
Details: The Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system and ordering shop supplies according to procedures. Essential Responsibilities: Assist in overseeing and following through with the overlapping day to day activities of the service department. Effectively communicate with customers relating to their job orders. Monitor job schedule and status of progress. Maintain current knowledge on job times, job pricing and flat rates. Process all service repair orders. Coordinate timely paperwork processing. Assist with any warranty inquires. Assist Service Manager with special reports or work as needed.

Sales Support Specialist

Fri, 02/27/2015 - 11:00pm
Details: Sales Support Specialist Position ID: req575 Sector: Major Appliances North America Functional Area: Sales Location: Remote Wisconsin, Madison, WI 53707 USA Number of Openings: 1 Reporting to: General Manager - Key Account & Deaker Sales Employment Type: Full-Time Apply By: 3/26/2015 POSITION DESCRIPTION: This position is to serve as a customer/vendor expert to provide detailed analytical support, business understanding and a strategic perspective to regional independent dealers. The position is to serve as a liaison between Electrolux’s factories, regional distribution centers and our customers. The responsibilities include inventory control, placing product orders, managing damage product and monthly accounting reconciliation. ESSENTIAL DUTIES AND RESPONSIBILITIES Compare and analyze customer and Electrolux data to create summaries from information provided by both. Develop tools, monthly service level reports, and performance indicators to ensure goals are met or exceeded. Manage the inventory with dealer accounts including tracking promotions to ensure different markets have the proper product mix. Work with dealer accounts warehouse managers on EMA damage product. All other duties as required. POSITION REQUIREMENTS: Bachelor’s degree preferred. Advanced computer skills to include Excel Working knowledge of Word, and PowerPoint. KNOWLEDGE, SKILLS & ABILITIES REQUIRED Working knowledge of indoor appliances. Proficiency with EDI system strongly preferred Effective communication, both verbal and written. Highly organized to manage multiple projects with varying deadlines and priorities. Strong team player; promotes relationship building, and proven interpersonal skills. Familiarity with Electrolux systems, processes, procedures, and product knowledge preferred. REQUIRED LANGUAGES English COMPANY DESCRIPTION Electrolux is a global leader in home appliances, based on deep consumer insight and developed in close collaboration with professional users. We offer thoughtfully designed, innovative solutions for households and businesses, with products such as refrigerators, dishwashers, washing machines, cookers, vacuum cleaners, air conditioners and small domestic appliances. Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 50 million products to customers in more than 150 markets every year. In 2013 Electrolux had sales of $15.1 billion and 61,000 employees. For more information go to http://group.electrolux.com

Research and Program Evaluation Associate

Fri, 02/27/2015 - 11:00pm
Details: Tetra Tech MA Inc., a subsidiary of Tetra Tech dedicated to research and program evaluation, is seeking a Research and Program Evaluation Associate to support the team. The Tetra Tech MA team works primarily in the energy sector providing research design, data collection, and analysis services that enable their clients to make business critical decisions using high quality, unbiased data. Responsibilities include: Program telephone, mail, and internet surveys Performance tracking and documentation of survey projects Conduct interviewer training and monitoring Carry out in-depth interviews Perform secondary research Handle basic data management and analysis, including variable construction Day to day management of data collection projects

Sales Compensation Specialist

Fri, 02/27/2015 - 11:00pm
Details: The QTI Group is recruiting for a Sales Compensation Specialist to join a growing biotechnology company located on the west side of Madison, Wisconsin. Reporting directly to the Sales Operations Manager, this individual will be responsible for strategy, process, recognition, key performance indicators and commercialization focused on sales compensation. Responsibilities: Collaborate to design, implement and manage the Sales Incentive Plan. Facilitate the development of processes to differentiate performance across the sales organization. Use data analytics to influence and drive decision making. Establish Key Performance Indicators across the sales team to ensure consistency when assessing performance. Ensure processes are in place to accurately measure metrics. Take action through trend analysis and customer feedback. Encourage a collaborative culture and drive organization to improve customer/client satisfaction.

BI Developer-MS Business Intelligence-Madison, WI -75-100K

Fri, 02/27/2015 - 11:00pm
Details: My Client is an industry leading end user looking to add a technical business intelligence developer to their permanent team. As BI Developer you will engage with all aspects of the development lifecycle and interface with business users to deliver solutions that align with company initiatives. Ideal candidates have strong experience with the MS Stack SSIS, SSAS, and SSRS and ability to work proactively alongside a great team! Responsibilities: + Relational Database and T-SQL Coding expertise + Implement and troubleshoot data warehouses on MS SQL Server + ETL processes using SSIS + Troubleshoot any data load failures or data retrieval issues. + OLAP/SSAS cube development and maintenance + Work proactively alongside the development team to achieve business objectives. Requirements: + Proven technical aptitude and solid understanding of the full MS BI Stack (SSIS, SSAS, SSRS) + 2+ years of hands on development experience + Understand OLAP/SSAS Cube design + The ability to multitask and prioritize responsibilities in a time sensitive environment. + A proven self-starter with interpersonal professionalism This is a great opportunity for experienced BI Developer to work alongside a great team in a casual work environment with excellent opportunity for career growth. Benefits: + 15 days PTO in the first year + Excellent Health/Dental/Vision coverage + 401K with company match + Bonus incentives based on team/individual performance Contact Laura Levy for immediate consideration: Phone: 212-731-8282 Email: MS BI / MS Business Intelligence / Microsoft BI / Microsoft Business Intelligence / BI / Business Intelligence / SSRS / SSAS / SSIS / SQL / T-SQL / MDX Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Intelligence / BI jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and Intelligence / BI jobs are. I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Intelligence / BI candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Intelligence / BI jobs that are available I can be contacted on 1-212-731-8282. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities! Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy.

1st Shift Dispatcher

Fri, 02/27/2015 - 11:00pm
Details: We are is seeking a self-motivated, proven producer for our 1st Shift Dispatcher/Supervisor position in the Madison, WI area. The successful candidate should have a history of building and maintaining personnel, maintaining excellent customer service, and past leadership experience. Knowledge and experience in transportation is highly desired. Essential Functions: Responsible for motivating and directing the personnel. Maintain and enhance relationships with personnel Maintenance scheduling of current equipment Follow and enforce all company safety rules and policies Dispatch call in's efficiently Payroll (reporting hours) and scheduling

Sales - Representative

Fri, 02/27/2015 - 11:00pm
Details: North America’s Largest Franchised Lawn Care Company continues their successful growth and now is the perfect time for you to join our Amazing Team. Together with the greatest products, service, and employees in the world, we will continue to be America’s choice when it comes to selecting a Lawn Care Professional. Come to work with your passionate enthusiastic attitude, and you’ll experience the thrill of being a part of a winning team and you’ll be rewarded with many opportunities for personal growth! We are currently looking for our next great Sales Representative to join our successful team located in downtown Madison on Monroe St. As a sales and marketing professional, you will be responsible to follow up with pre-qualified sales leads to educate and sell our services. NO COLD CALLING PERFORMED! This is an excellent opportunity for college students looking to gain valuable work experience, or moonlighters looking to supplement their income. As an associate Weed Man of you will enjoy: Ability to work independently as part of a team Competitive Commission Structure Industry and Company Training Advancement Opportunities New Leads Daily Pay Structure: Commission pay. Between $15h - $18h + Bonuses for goals reached. (Guaranteed hourly pay of $10/hr.) Job Hours: Part Time Position M-TH 4:45 - 8:45 PM Saturdays 9:00 - 1:00 pm.

Data Entry Specialist

Thu, 02/26/2015 - 11:00pm
Details: Volt Workforce Solutions is searching for an experienced Data Entry Specialist for a large manufacturing organization in Madison. This individual will be managing a high volume of records and inputting data from Excel into SAP. This individual will be working closely with the purchasing and parts team on this data migration. Volt has been serving some of the nation's strongest companies for over 60 years. As a Volt employee, you can expect the highest level of on-site support. We have a long standing tradition of developing lasting and mutually beneficial relationship with its employees.

Food Scientist

Thu, 02/26/2015 - 11:00pm
Details: This individual will play a key role in the development and execution of corporate RD&I initiatives including new product innovation, product and process improvement, quality, and food safety. This position will play a major role in helping the company achieve its aggressive growth objectives through appropriate uses of technology and innovation in new product development, packaging, quality control, and operations. ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES • Driving innovation from internal and external sources to help fulfill the company’s strategic plan • Exploring alternative approaches to product development to deliver higher margin new product opportunities to market more quickly • Establishing a true new products pipeline for both close in and farther out product launches satisfying current snack platform needs • Identifying and researching potential new platform opportunities • Serve as an RD&I voice providing feedback and technical assistance as a member of the New Product Development (NPD) team • Identify manufacturing processes for new and improved products • Develop project timelines and manage individual projects as assigned • Collaboration with Operations, QA, and other R&D staff to schedule and execute plant trials • Sourcing and verification of raw ingredients and other materials • Provide necessary input for new product cost analysis • Hands on technical development and commercialization of new products in line with the NPD process • Log and maintain records of test formulas, procedures, and net outcomes • Perform sensory audits of existing products, product improvements, new products, or competitive samples • Champion quality awareness as well as maintain product quality across the product lines • Continuously improve product and processes for greater product quality and profitability • Document and maintain product and processing specifications • Document and maintain nutritional values/product labeling and regulatory requirements • Document and maintain food safety procedures

Investigative Team Reporter – State Capital

Thu, 02/26/2015 - 11:00pm
Details: Gannett Wisconsin Media is seeking a top-notch investigative journalist capable of digging through complicated records, understanding and developing databases, holding public officials accountable and producing deeply reported watchdog work related from Wisconsin’s state capital. Madison is a place where public policy, politics, the bureaucracy, a world-class university and a small army of lobbyists and advocacy groups collide. Thousands of decisions that affect the daily lives of Wisconsin residents are made here. The Investigative Team’s Madison-based reporter must understand the intricacies of the many forces at play in the capital, but turn-of-the-screw government coverage is not the story. The beat’s emphasis is the impact state government has on the health, safety, well-being and success of residents across Wisconsin. The Investigative Team serves Gannett Wisconsin Media’s 10 award-winning news organizations. Our newsrooms operate across print and digitals platforms, including daily newspaper publications, websites, and digital and mobile applications. Gannett Wisconsin Media is the state’s largest media organization, and consistently has some of the nation’s deepest audience reach in combined print and online audience, including the No. 1 reach in the nation for five of its eastern Wisconsin newsrooms. The I-Team Reporter is part of the Gannett Wisconsin Media Investigative team that is responsible for producing watchdog journalism of the highest quality with the strongest impact. This team will measure success by its ability to change laws, change lives and help readers connect the dots in complex public policy. The team highlights problems and outlines solutions to serve the greater good of our communities. Our I-Team Reporter acts as a public ambassador through community outreach and connects with readers through social media. This reporter will provide thoughtful analysis of complex issues and produce highly sophisticated content for our audiences. As a self-directed reporter, this individual will produce work in collaboration with other reporters and editors on digital and print platforms. It is important that the I-Team Reporter have a well-documented grasp of computer-assisted, public document and advanced reporting techniques as well as a solid understanding of state government. This reporter will also coach and mentor less experienced journalists. The successful candidate will have a bachelor’s degree or the equivalent in experience and education. Must have a proven track record of high-impact investigative reporting and storytelling experience and techniques across multiple platforms -- including shooting video, blogging, tweeting and effectively using social media. Developing sources and strong experience in a competitive, deadline-driven environment is a must. Applicants should have a clear understanding of metrics, how to target specific audiences and how to effectively engage readers in the digital space and in person. Communication is key in this position, with the ability to work with diverse personalities, embrace peer-to-peer feedback and training, be innovative and creative while working in a fast-paced deadline driven environment. Outstanding writing, spelling, grammar, and use of AP Style is a must along with a command of media law and principles of ethical conduct. We are proud of our creative and dedicated team, and invite you to become a part of the nation’s most forward-thinking media company. We offer a competitive compensation and benefits package which includes medical, dental, vision, generous vacation policy, 401(k), and more. We are an Equal Opportunity Employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, education, political affiliation or veteran status.

Test Engineer - 198E

Thu, 02/26/2015 - 11:00pm
Details: Candidates will evaluate product designs for testability; design, document, and build manufacturing test equipment; develop new test methodologies; and provide test engineering support for the manufacturing floor. Develop and implement test coverage plans for product lines covering purchased parts, incoming inspection, assemblies (sub assembly through finished goods), audit tests (EFT & CAL), and service parts. Design, program and assemble new test systems. Develop new test methods and technologies to apply to manufacturing test equipment. Manage appropriated funds for the duration of projects. Evaluate coverage on purchased components and work with suppliers to ensure adequate coverage. Work with vendors to design and produce various system components, including product interfaces and panel/system wiring. Manage and direct the activities of TE technicians and co-ops assisting on projects. Document test equipment/system schematics, assemblies, BOM and operating instructions. Document, train and assist operators on equipment operation. Maintain and support test systems/equipment and calibration as needed. Assist in troubleshooting and analyzing failed product (Customer or Internal failure) to determine root cause and drive for permanent corrective action. Assist with product installation and service as needed.

Marketing Coordinator

Thu, 02/26/2015 - 11:00pm
Details: Marketing Coordinator Monroe Truck Equipment has an immediate opening within its marketing team for a Marketing Coordinator. The Marketing Coordinator will be be responsible for creating and delivering marketing ideas and activities, managing projects and coordinating and implementing various communications, and maintaining databases. Responsibilities: • Daily review and audit of CRM including account data, calendar scheduling, leads and opportunities maintenance and daily call reports. • Coordinating with the O.E.M.’s and Regional Trade Associations on shows and events to be attended by or exhibited in by Monroe Truck Equipment • Coordinate vendor-sponsored programs, sales literature, brochures, catalogs, etc. • Administer co-op advertising. • Implement sales incentive programs - work with management to identify trip destinations, goals necessary to attain, budgets, promotions and final implementation.

Delivery Driver - Helper

Thu, 02/26/2015 - 11:00pm
Details: Delivery Helper / Driver Boston Inc. doing business as Furniture and ApplianceMart and Ashley Furniture HomeStore has openings for full time Delivery Drivers and Helper! The ideal candidate would assist in delivering merchandise in a timely and professional manner, without damage to merchandise or customer property. Act as a company representative, by making contact with customers regarding any questions or concerns regarding delivery. Removal of customer’s old product without any damage to property, which may require disassembly and other duties as assigned. Qualified applicants must have a valid Drivers’ License in good standing, CDL license preferred. Candidates should have the ability to lift and carry extremely heavy objects (100 to 150 lbs) with material handling equipment, while walking on snow, ice or mud. In addition, the candidate should have problem solving skills, attention to detail, customer service skills, the knowledge of basic hand tools and the ability to work independently as well as working in a team environment. Compensation is between $12 - $15 per hour with monthly bonus opportunities.

Software Support Specialist

Thu, 02/26/2015 - 11:00pm
Details: Widen is a marketing technology company located in Madison, WI supporting over 400 global brands and 200,000 people with the access, management and sharing of marketing’s most coveted content. With a dynamic culture of satisfied employees, we have established a creative and innovative environment where collaboration and teamwork powers customer satisfaction. Recognized as one of the best places to work in Madison, we’re the place you tell your friends about and their response is, “that’s cool, I want to work there." – Check out more on our culture at http://www.pinterest.com/widenenterprise/pins/ . We are in search of a Tier 1 and Tier 2 Software Support Specialist to focus on providing high quality, customer-oriented software application service support. You will support and work closely with our customer support team, software developers and project managers to understand the product and current issues surrounding the customer service of our multiple software brands. Primary Responsibilities: Ability to lead customers through diagnostic procedures to further define issue Communicate technical issues and solutions with clients in business terms while maintaining courteousness and professionalism Understand web applications, database and server infrastructure, and troubleshoot accordingly Provide best practice solutions and investigatory work prior to escalating tickets to appropriate staff within the organization or integration partners to achieve resolution Ensure all tickets updated with accurate and timely information Analyze client system data and report on functionality and performance

Customer Service Associate Call Center- P - 100788

Thu, 02/26/2015 - 11:00pm
Details: HSA (Home Secuirty of America) Call Center in Cross Plains, WI ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Vets/Disability Shift: 12:30 p.m. - 9:00 p.m. with rotating weekends (1st & 3rd or 2nd & 4th) Position Overview Represents American Home Shield to customers and business partners (e.g., contractors,realtors, etc.). Acquires knowledge and understanding of AHS product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. Provides every customer with the best possible service experience. Responsibilities • Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all AHS policies, procedures and contract coverage • Explains and upholds contract coverage to customers and/or contractors • Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved • Maintains current knowledge of all AHS policies, procedures, programs and completes required continuing education courses Education and Experience Requirements • High school diploma or general education degree (GED) required • Customer service experience and/or training preferred Knowledge, Skills, and Abilities • Customer service • Computer literacy • Problem solving and decision making • Attention to detail • Multi-tasking • Adapt to a fast-paced environment Physical Demands The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. • Sitting for long periods of time while using office equipment such as computers, phones and etc. • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: • Inside working conditions: The change of building environment such as with or without air conditioning and heating. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

HTML - Email Desginer (CSS / Adobe)

Thu, 02/26/2015 - 11:00pm
Details: This is a full time role located in Dallas / Fort Worth area HTML Email Designer About the Job Digital Alchemy is looking for an email designer to join our team in Fort Worth, TX. By incorporating the customers brand we create CRM emails for the resort hospitality and spa industry. Expect to work exclusively with designers, account managers and programming team to create, test, and publish CRM emails. We work in a fun-loving environment surrounded by upbeat, self-motivated creative professionals and we'd love to add to our team. Standard duties: Produce jpg prototypes for CRM/email templates using Adobe Photoshop Create designed prototype template into working html for CRM/email Take direction/guidance from account managers on designs, redesigns and maintenance tasks Update and/or debug existing html emails Create, update, and/or debug inclusion codes Create java scripts for forms designed for user interactions Assist in proofing and testing emails Basic Microsoft Office software knowledge Learn asp

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