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Microbiology Technician

Wed, 03/11/2015 - 11:00pm
Details: Job Duties Read plates and tubes, as required, to determine the number of organisms in the sample. Record findings on worksheet for verification. Write identification onto plates so that client and sample number can be tracked. Pipette sample solution into tubes or plates according to the analysis process being performed. Pour the agar into plates or tubes to begin the growth process. Prepare sample for analysis by recording, weighing, and blending. Collect plates and place them in the incubator for the specified amount of time and temperature. Prepare media and broth for use in pathogen testing as required. Sterilize materials needed for analysis. Autoclave plates before discarding. pH and other analysis tests on sample when requested by the client. Ensure that media and materials are prepared for the next testing sequence. Maintain knowledge of Laboratory Information Management System (LIMS) that is required to complete job responsibilities. Set up equipment and materials needed for analysis. Support corporate quality and continuous improvement process. This position has the responsibilities and authority to identify departures from the quality system or test procedures and document such observations in accordance with the prescribed complaint system. Perform other related tasks as needed.

SQL Database Administrator

Wed, 03/11/2015 - 11:00pm
Details: SQL Database Administrator Direct Hire Madison, WI THE ROLE YOU WILL PLAY: The SQL Database Administrator will develop, install, build, configure and manage the physical structure of development databases in a web-based 3-tier environment. You will suggest, test, and implement all approved changes to the physical database design. You, as the SQL Database Administrator, will be creating, developing, maintaining, and enforcing database standards for the whole company. You will be providing a company wide backup/recovery plan and test it with the appropriate procedures. This company is hiring an exciting SQL Database Administrator position that will bring expert technology knowledge to the team and work in a great environment. REQUIREMENTS PROFILE FOR SQL DATABASE ADMINISTRATOR: Bachelor's degree in a related field or equivalent work experience 5+ years of experience with MS SQL Server and Relational Database Management 5+ years of experience with Database Programming, project management, and 3-tier technology MS SQL Server (or other RDBMS) DBA certification HIGHLY desired COMPANY PROFILE: This company is the largest national trade association in the US. This company partners with other associations to represent before the US government, including Federal agencies and Congress. WHAT THIS COMPANY OFFERS YOU: The company offers great benefits for the SQL Database Administrator, including: Medical, dental, vision, life insurance 401(k) and matching program Generous vacation accrual schedules Holidays About Strategic IT Staffing With over 20 years of staffing experience in the technical information field, Strategic IT Staffing knows the industry well from the most rewarding jobs available to the hottest career choices to make. In addition, we are owned and operated by industry experts who have worked in the information arena for over two decades. When you choose to work through Strategic IT Staffing, you choose a team approach to employment. We match your career choice and skills with an employer who needs your knowledge and expertise. We make sure you are in control of your career. Strategic IT Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Manufacturing Engineer – CNC/Milling/Lathing

Wed, 03/11/2015 - 11:00pm
Details: Manufacturing Engineer – CNC/Milling/Lathing Madison, WI Great Growth Opportunity! Our Client is a large global manufacturing company located in Madison, WI. Under the supervision of the Manufacturing Engineering Manager, the Manufacturing Engineer is responsible for developing and implementing methods, machines, and tooling in order to cost effectively manufacture quality parts according to design specifications in accordance with company policies and procedures. Responsible for utilizing continuous improvement methods to seek out and eliminate waste in processes. SUMMARY - Key Responsibilities and Specific Accountabilities Plan, organize, conduct & participate in projects including but not limited to the following phases: planning, executing, monitoring & controlling and closing while under general supervision. Research, recommend and justify new processes, tools and capital equipment. Author and revise CNC programs and/or process instructions, as required to support machining, welding, fabrication, assembly, test, paint and material handling process development, documentation and basic technical reports. Maintain manufacturing process databases. Participate in short and long term operations planning, plant layout, process planning, routing creation and estimating manufacturing costs. Provide manufacturing technical support to Operation’s employees. Facilitate cost reduction initiatives by use of employee involvement, bench marking, technological advances, suppliers and experience. Participate in the deployment of continuous improvement initiatives to eliminate waste in our processes by utilizing Lean tools such as value streams, TPM, 5S, visual factory and SMED. Coordinate with other Manufacturing Engineers to ensure accurate and appropriate job information is available for use on the shop floor. Design and manage production or procurement of simple jigs and fixturing to improve process efficiency, quality and/or capacity throughout manufacturing and operations processes.

Payroll Specialist

Wed, 03/11/2015 - 11:00pm
Details: PAYROLL SPECIALIST: Under the supervision of the Payroll Manager, the Payroll Specialist is responsible for employees being paid accurately and in a timely fashion while ensuring excellent customer service and adhering to company policies and procedures. KEY RESPONSIBILITIES: Timely and accurately process the payroll for assigned locations. Including but not limited to; data entry, processing, requesting & receiving approvals, accepting the payrolls, reporting, and filing. Process and calculate checks/adjustments to include any miscellaneous deductions and taxable adjustments as required. Process employee garnishments, as required. Ensure confidentiality for pay rates, wages, deductions, and special pay. Balance and review all quarterly and yearly tax returns, and W-2’s, as assigned. Accrue unpaid wages on a monthly basis. Prepare overtime reports and other payroll related inquires upon request. Generate or reimburse all accounts associated with payroll, e.g. FIT and FICA taxes, cash reimbursements, 401(k), garnishments, and child support orders in a timely fashion. Assist in audits relating to financials, Worker’s Compensation and Unemployment reviews. Reconcile various payroll and insurance related accounts. Assist with database maintenance for Concur and ADP products. Keep Payroll Manager aware of pertinent issues and information warranting his/her knowledge, action and/or resolution. Complete special projects and all other duties as assigned. Promote and maintain a flexible, cooperative, team oriented, and customer focused attitude within and between departments.

Mortgage Processor

Wed, 03/11/2015 - 11:00pm
Details: Our client, one of the top international banks, is currently seeking 3 Mortgage Processors for contract to hire opportunities. These positions are located in Madison, Wisconsin. By working for our client, you will be exposed to a large global company (listed on the NYSE), work for one of the most financially stable financial institutions within the U.S., work in a fast paced corporate environment and be an integral part to the Payment Services Team. In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect: Competitive pay Paid holidays Year-end bonus program Recognition and incentive programs Access to continuing education via the Kelly Learning Center Shifts available: 8-5pm Monday - Friday Your responsibilities will include (but not limited to): Prepares and processes mortgage loan records, files and correspondence from application through approval. Assures compliance with bank, regulatory and investor guidelines and customer service standards. Communicates with borrowers, customers, internal staff, brokers, counsel, title companies, etc. to respond to inquiries, resolve problems and obtain all necessary documentation required for the file. Reviews applications, orders 3rd party documentation, works with Underwriters, orders verbal employment verifications, reviews files for the closing department and reviews a checklist to make sure everything is complete. Qualifications: High school diploma or equivalent Two to three years of experience in loan processing and closing activities Preferred Skills/Experience Well-developed ability to manage multiple tasks/projects and deadlines simultaneously Thorough knowledge of loan processing and closing policies, procedures, documents, underwriting requirements, governmental and agency requirements, terminology, and automated processing systems Thorough knowledge of credit policies and approval processes Strong verbal and written communication skills **Important information : This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, please use the “SUBMIT RESUME” button below to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position (1-612-338-3037, Anne Jungwirth, ),however, your resume must be received via the “SUBMIT RESUME” button included within** Why Kelly ® ? With Kelly, accounting and finance professionals like you will have access to some of the world’s most respected companies—providing you with challenging, high-visibility projects that can transform your career. We work with 97 of the Fortune 100™ companies, and more than 3,000 finance and accounting hiring managers rely on us each year to access the best temporary and full-time talent: people like you. Let us help advance your career today. About Kelly Services ® Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a global leader in providing workforce solutions. Kelly ® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014. Revenue in 2014 was $5.6 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Download WorkWire ™ , a free career and employment resource iPad® app by Kelly Services. iPad is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Plant Manager

Wed, 03/11/2015 - 11:00pm
Details: The Plant Manager will be responsible for managing and leading the plant’s pasteurizing, RO, packaging, tanker bay and dryers further processing operations, as well as for managing critical in plant support functions (e.g. maintenance operations). The role of the Plant Manager is to provide leadership of logistics, materials, supply chain, planning, quality, manufacturing and maintenance functions. Individual will manage the tasks directly. The key challenge is to maintain production within specific guidelines for production efficiency, food safety requirements, quality assurance requirements, labor cost, product rework, shrink, and control of on-hold product. This position is located in Thompson, IA. Duties and Responsibilities: Manage pasteurizer, dryer, tanker bay, and packaging equipment to optimize productivity and proper use of equipment Direct and coordinate plant operations within company policies and procedures Assess and assist in upgrading the management talent base within operations to achieve growth and meet market needs (i.e. reduced cost, shorter manufacturing/product introduction cycle times and on-time delivery.) Completion and tracking of required operation reports; i.e., KPI's Responsible for full budgetary accountability for the Further Processing Plant Continuously improve customer satisfaction through programs to reduce delinquencies, provide for on-time delivery, and meet customer quality and cost expectations. Actively seek customer interfaces to communicate and facilitate customer needs within the organization Oversee development, implementation, review, and maintenance of the QF 2000 System to maintain the integrity of the system Work to establish management practices throughout assigned areas which include all coworkers’ positive involvement with opportunity for constructive input and action Establish group and individual accountabilities throughout assigned departments for problem-solving and cost reduction, both on a permanent and ad hoc basis, depending on need Interact with Quality Control and the USDA to support: food safety requirements, quality and yield consistency Interact with community city officials/population Ensure sanitation, plant orderliness and promote GMPs Lead the development and implementation of Food Safety Fundaments, Food Safety Plan, and the Food Quality Plan Meet food grade quality and safety standards for REI products Responsible for reporting and taking any necessary action to prevent food safety and food quality problems from occurring Create a productive department through written and verbal communication Manages internal and external relationships Keep a schedule of production line capacity and utilization. Plan future capacity and capital requirements to meet forecast demand Coordinate production scheduling and raw egg supply to best balance the company’s egg position Train and mentor operations managers. Build bench strength. Plan for future personnel needs Establish and monitor co-worker performance and developmental goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments as required Take appropriate action to ensure the integrity and sustained certification of the SQF system Responsible for reporting and taking any necessary action to prevent food safety and food quality problems from occurring Responsible for following and enforcing procedures outlined in the Food Safety Plan and the Food Quality Plan and any other programs that support the SQF system and other 3 rd party audits Perform other tasks as assigned

Systems Engineer - DEV OPS

Wed, 03/11/2015 - 11:00pm
Details: This is a full time position located in Waltham, MA (Greater Boston Area) OR Salt Lake City, UT Summary:- The System Team is a specialized team providing support to Agile Teams as their product increments are integrated, validated and delivered to our customers. A System Engineer embodies the DevOps culture, collaborating deeply with Development and IT to build and maintain a Continuous Delivery Pipeline. The position will be responsible for building and maintaining development environment infrastructure, promotion and validation of product increments through the Pipeline. Principal Responsibilities and Essential Duties: • Build and maintain infrastructure for development, QA, system demo and user testing; setup infrastructure for continuous integration, automated builds and build verification testing; create systems, utilities and scripts for automated deployment. • Run system-level integration scripts or integrate manually where automation is not possible or hasn’t yet been applied; Manage program branching models; Assist component teams in defining inter-component interfaces. • End-to-End and System Performance Testing; Test system performance against NFRs and assist system architects in identifying system shortfalls and bottlenecks; Participate in Release planning and backlog refinement to define integration and testing stories; Create automated test scenarios. • Prepare System Demo at end of every sprint; help assure the environments are adequate to reliably demonstrate new system functionality. • Release software into target environment; continuous improvement of release process including automation, tools and methods; post deployment verification. • Design and introduce software configuration management tools and practices.

Project Manager

Wed, 03/11/2015 - 11:00pm
Details: RESPONSIBILITIES: Kforce has a client seeking a Project Manager in Madison, Wisconsin (WI) that has an entrepreneurial spirit and is experienced delivering multiple projects simultaneously. This position requires strong business acumen, financial/economics skills, passion for innovation and launching new products to market. The Project Manager (PM) is responsible for managing constraints of cost, time, and scope. This role acts as a business partner representative for new ventures. Principal Accountabilities: Project planning, initiation, and organization Project execution and control Effectively interact, negotiate and influence project teams and business partners to provide acceptable solutions and results Manage project risk Provide effective problem management Manage multiple small and large projects simultaneously Provide written and verbal communication Manage organizational change Vendor Management Collaborate with business partners and creative teams to deliver high-quality solutions Independently lead large and/or multi-faceted project teams Make recommendations regarding process improvements in order to refine and improve Creative Solutions' project management efficiencies based on knowledge of trends and industry developments

Machine Design Engineer

Wed, 03/11/2015 - 11:00pm
Details: At Creative Automation, Inc. , we are world-class engineers and manufacturers of custom material handling and processing equipment for the woodworking and related industries. For over 40 years our company has been providing automated solutions to top manufacturers in the United States and Canada. Our customers include the manufacturers of: furniture, doors, windows, kitchen cabinets, wood flooring and countertops. Check out our website at: www.creative-automation.com . Maching Design Engineer We are seeking a productive, experienced engineer who is creative and has excellent problem-solving ability. Creative Automation is located in Abbotsford, a small Central Wisconsin town in between Eau Claire and Wausau. This position is located in Abbotsford, WI . Applicants must be willing to relocate to the Abbotsford area . We offer: Attractive salary and benefits Annual bonus program 401k plan Relocation assistance

Senior Sales Associate

Wed, 03/11/2015 - 11:00pm
Details: The Sales Associate – Sr. is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer’s buying experience. Owns a book of larger, more complex accounts, and is proficient in all aspects of the inside sales process • Partners with field sales professionals to drive profitable growth and ensure customer satisfaction • Meets and exceeds performance measurements based on volume budgets, profitability, penetration, efficiency objectives. Markets products and offers value-added services • Develops strong business relationships in growing existing accounts; prospects for opportunities within account base • Reports industry trends, competitive pricing and customer feedback to management • Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts • Keeps abreast of new products; acquire and relay competitive knowledge • Identifies ways for continuous improvement of processes Performs other duties as required

Certified Nursing Assistant

Wed, 03/11/2015 - 11:00pm
Details: Will assist residents with grooming, dressing, eating, bathing, walking and other activities of daily living

Electronic Assembler

Wed, 03/11/2015 - 11:00pm
Details: We are seeking electronic assemblers for a well- established, manufacturing company in Middleton! Apply today! The hours for these openings are Monday- Thursday 5:00 AM- 3:00 PM. Responsibilities Build electronic assemblies with SMT and through-hole components Surface mount manufacturing (automated and manual) Set-up, operation, and adjustment of SMT equipment Monitor and maintain equipment to meet company standards Visual inspection, wave soldering, hand soldering, post-wave assembly, and functional testing of all types of electronic assemblies Qualifications Superior attention to detail Positive attitude and willingness to learn Moderate computer skills Prior electronic assembly and soldering skills Good manual dexterity HS diploma or equivalent Reference code: MMIS-75947CB

Corporate National Sales Manager

Wed, 03/11/2015 - 11:00pm
Details: Location: Madison, Wisconsin Willingness to accept the most effective role. Meet or exceed revenue goals (Group, LNR, PPC) as outlined in incentive plan and established by property group sales budget and strategic group sales plans. Focus is targeted on developing non-peak business from corporate, association, government, and tour/travel market segments. Develops and attacks a strategic account development plan by targeting results-oriented high revenue potential sales calls to ensure a successful direct sales program. Solicits potential prospects on a daily basis with a minimum of 10 phone calls per day and a minimum of 60 phone hours per month. Develops and records prospect/customer profiles by utilizing Opera and maintains an effective trace system in order to best meet client needs (including callbacks, future meetings, etc.) Serve as key representative for Great Wolf Lodge at National trade shows by showing positive participation efforts and consistent representation/follow up. Works closely with property Directors of Sales and Catering (DoSC), group sales, revenue management and F&B teams on room rate and banquet revenue to maximize budgets/sales goals. Creates and updates individual quarterly action plans outlining business objectives and annual goals. In coordination with Corporate Director of Group Sales, property DoSC, and group sales teams, assist with group sales projects such as sales blitzes, client presentations, FAM tours, site visits, trade show participation and sales training when needed. Updates job knowledge by participating in education opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, recycling, waste reduction, and energy and water conservation. Protects organization’s value by keeping information confidential. Requirements QUALIFICATIONS: High school diploma required, college degree preferred 3-5 years of experience in hotel group sales. Demonstrates an above average attention to detail including excellent written and oral communication skills. Strong administrative skills including a command of all MS Office products. Ability to develop rapport with prospects as well as fellow team members and management. Ability to maintain strong working relationships. Successful completion of criminal background check and drug screen. Problem solving skills, with the ability to track multiple tasks and issues, set goals and prioritize tasks in a fast paced environment. PHYSICAL REQUIREMENTS: Lift up to 10 lbs., sit and/or stand long periods. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans’ status.

IT Project Manager

Wed, 03/11/2015 - 11:00pm
Details: Summary This position organizes the day-to-day work of the Reporting and Applications Team ensuring that the active projects are moving along with the appropriate priority and communicating with departments to determine which projects should become priority. In addition, this position manages and completes their own projects by working individually or in small to large groups. Essential Responsibilities • Lead and facilitate assigned projects throughout the project life cycle including leading, planning, implementing, controlling, and closing. • Prioritize projects for team members, assist in moving projects forward as necessary and collaborate with other department leaders in determining priority projects. • Produce and track project documentation to ensure we are meeting regulatory standards. • Perform data analysis including SQL data analysis. • Develop technical solutions using languages such as SQL to meet the needs of business functions. • Evaluate available IT solutions to meet the needs of business operations. • Knowledge and Training • Demonstrated experience in managing projects. • Knowledge and understanding of SQL programming and query. • Demonstrated leadership abilities. • Ability to communicate effectively both verbally and written. • Develop and maintain effective relationships and provide outstanding customer service internally and externally. • Ability to work effectively in a team environment. • Ability to evaluate processes and procedures for continuous process improvement. • Ability to adapt to and work effectively in a fast paced and changing environment with multiple priorities. • Intermediate word processing, spreadsheets and computer software skills.

Summer Student/Intern - Marketing Support

Wed, 03/11/2015 - 11:00pm
Details: Assist the sales and marketing team dedicated to one of our large customers. Provide support as needed in the areas of: Communication Bi-monthly mailing (gather complete spreadsheet, order, work order work with dept. 14) Bulletins - (Posting, proofing) Newsletter - (gather details, proof and route) Surveys - (pre & post launch material surveys, create, analysis and executive summary) Order Entry Site - maintain for price list, merchandising, launches and samples Merchandising Catalog - maintain for price list, merchandising, launches and samples Advertising Provide input into ad promotions Advertising slick creation Training Support Coordinate detail for agenda, webinar, email Coordinate kit and mailing Launches (Shutters, ID and Hardware) - This would be a joint project with the PM Coordinate shipping - launch materials Mailing - coordinate and produce Order entry Catalog Bulletins Cover Letter PO Request IMR Request for website and tech updates Coordinate material Coordinate shipping Research giveaways

Carpet Cleaning Technician- Company Branch

Wed, 03/11/2015 - 11:00pm
Details: Entry level technicians typically earn $400-$1000 weekly with top performers earning over $50k annually! Responsibilities: Responsible for cleanliness and care of Stanley Steemer vehicle. Productively and safely move furniture to prepare the home for cleaning. Carry all cleaning tools to the truck before departure from the customer’s home. Uphold all company polices and procedures. Provide customer with a receipt and secure payment for service. Inform customers about and sell retail carpet cleaning products. Able to move and/or lift 50 lbs (avg). Benefits Include: Health Insurance Dental, Vision, and Life Insurance Short-term and Long-term Disability 401(k) Retirement Plan Paid Holidays Paid Vacation after 1 Year of Service Discounts on Stanley Steemer Products and Services

Sales and Service Manager

Wed, 03/11/2015 - 11:00pm
Details: Sales & Service Manager Utilize your passion and creativity while leading your team to success! Join Weed Man Lawn Care's team as a Sales & Service Manager in the Middleton / Madison area. ✓ Lead our indoor sales team and support our sales & production managers ✓ Competitive compensation, 401(k), health and dental insurance, bonuses Contact: Josh Hall (please send your resume to this email address) 608-886-9550 Details ✓ Create individual and team oriented sales goals ✓ Provide performance reviews, coaching / counsel ✓ Continuously interview, hire and develop your staff ✓ Abundant advancement opportunities (Sales Manager, Branch Manager, etc.) ✓ Ensure that sales goals are met or exceeded Email Your Resume Please email your resume to Upon receipt of your resume, we will contact you within 48 business hours. Hear From a Previous Employee "In this position I learned all aspects of our business and had time to develop my skills. After being successful in this role, I was offered the opportunity to start up a new Weed Man franchise. We had a great first year in Elgin, winning the "Rookie of Year" award at Weed Man's national conference. The following year, I became business partners with Shane and the Kurth's. In my 4 years with Weed Man I have developed as a person and a manager. I'm not sure where my career would be without Weed Man Lawn Care." - Adam Hughes

Bilingual Spanish Insurance Healthcare Representative

Tue, 03/10/2015 - 11:00pm
Details: Job Description: The Insurance/Healthcare job family contains positions associated with providing consultancy utilizing knowledge and expertise on insurance and healthcare. Develops and implements general insurance and health policies in accordance with state and federal laws. Provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions. Responds to provider appeals and meets with providers to resolve problems/issues. Provides directions for utilization review. Approves any remedial or recoupment actions associated with escalated claims. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs. Responsiblities: Participates productively as a member of a team. Completes tasks beyond general support level. Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction. Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately. Complies with contract requirements, business unit rules and related and legal regulations Qualifications Education and Experience : High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree. Typically, 1-2 years of working experience in related fields. Knowledge and Skills: Must be fluent in both English and Spanish Prior office or clerical experience. Ability to follow written policies and procedures. Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products. Ability to follow procedural guidelines.' Ability to work on assignments with limited instructions from leadership. Good written and verbal communication skills, including professional telephone skills.

CDL Drywall Delivery Driver

Tue, 03/10/2015 - 11:00pm
Details: CDL Drywall Delivery Driver An established & growing building material distributor needs boom truck delivery drivers for a branch in the Madison WI Area. Job requires a valid commercial driver license and a good driving record. This job requires heavy lifting and willingness to work in a team environment.

Jr Network/Systems Admin

Tue, 03/10/2015 - 11:00pm
Details: Our client, a leader in its industry, is in need of 2 Network Operation Technicians. Position Summary: The candidates will be responsible for monitoring and responding to email alerts as well as phone calls supporting customer's server and network needs. In addition, the candidates will collaborate with coworkers to research problems and find solutions or escalate to the appropriate level. Responsibilities: -Monitor clients' networks, systems, and dedicated Internet connections using a wide variety of tools within the consolidated 24x7x365 Network Operations Center. -Prioritize and perform triage on network and system trouble tickets. -Assist in the identification, troubleshooting, and resolution of issues where possible. -Escalate to and work with senior engineers when necessary. -Provide alert response as well as email and telephone technical support for data center and managed services clients. -Take ownership of the incident/request and drive it to resolution. -Document and track troubleshooting steps and incident solutions and support requests. -Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution. -Coordinate with coworkers to balance the workload and keep them apprised of open issues. -Work closely with service account managers and situation managers to ensure clients' business needs are met. -Guide and mentor less experienced teammates by providing technical support, training, and direction. -Perform any project work as assigned. Requirements: Qualified candidates will have one to two years of experience in a technical support or systems administration role with strong technical aptitude including excellent troubleshooting skills. Excellent customer service skills. Exceptional written and oral communication skills. Must be able to make documentation with a high level of accuracy and attention to detail. Ability to multi task in a fast paced and demanding environment. Qualifications: - Bachelor's degree in Computer Science, Engineering, Telecommunications, or related discipline, OR - Associate's degree in a computer-related field, plus one year of experience in a relevant technical role, OR -Minimum of two years' experience in a technical support or systems administration role maintaining high service levels in a demanding environment. -Working knowledge of basic network concepts, terminology, and troubleshooting. -Working knowledge of Windows operating systems, basic administration, and troubleshooting. -Some knowledge of UNIX/Linux or other command-line-driven systems a plus. - Strong technical aptitude including excellent troubleshooting skills. -Exceptional verbal and written communication skills for client interaction and ticket documentation. - Ability to coordinate effectively with other team members. -Ability to prioritize and manage time on multiple tasks simultaneously within strict timelines. -Strong attention to detail. -Must be able to work independently and as part of a team If you are qualified and interested, please apply to this posting. About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

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