Madison Jobs

Details: With a production capacity of approximately 27 million tons, Nucor is the largest producer of steel in the United States. We are more than just a steel maker - we are North America’s largest recycler. AT NUCOR, WE HIRE THE BEST AND THE BRIGHTEST, then we give them the freedom to spot problems and solve them on their own. Finding ways to be more productive, we reward productivity with pay-for-performance, and weekly performance bonuses that can potentially double their take-home pay. We provide a scholarship program for every child of every employee for every year of their post-high school education. In our company's history, we have never laid off employees for reasons of not having enough work. And as any self-respecting kid knows, Nucor is a favorite of Fortune and Forbes, annually making their lists of America's top companies. We are highly ranked as a career choice with astronauts, firemen and cowboys. Does this sound like the amazing place you want join and grow your career? Apply today! We are currently searching for a talented .Net Developer (Visual Studio) to join our team in Blytheville, AR. New college graduates are encouraged to apply. Relocation assistance is available. Position Summary: Writing custom applications with various programming languages and/or platforms Supporting existing systems as well as new, custom applications Acting as an instructor for those who will be learning how to operate new systems (custom and purchased) Development of interfaces between existing systems and new additions Helping develop a plan for future revisions and expansions of existing technologies currently being used Note: Programmer/Analyst must be willing to do field work in a mill environment to install and/or troubleshoot systems. They must also have the willingness to work overtime, respond to after-hours calls, and travel out of town as required.

Details: RESPONSIBILITIES: Kforce has a client seeking a Process Improvement Analyst in Madison, WI. Duties Include: Responsible for leading the integration and automation of key business processes Responsible for a designated area of the business and is required to become an expert with understanding and measuring their core processes Translate how existing, modified or new technology solutions can improve the management and performance of their processes Prove through process development methodologies and techniques, how automation can generate either revenue growth or new operational efficiencies

Details: You will often be the first impression our patients and families have of UW Health, playing an essential role in our organization. Your expert customer service skills will make our team even more REMARKABLE by showing excellent customer service skills and attributes as demonstrated by patience, empathic behavior and language, the Scheduler is responsible for scheduling patients, updating patient information, performing visit processing (check in) and check out functions and acting as a liaison in reporting any patient suggestions to the clinic manager/or designee. Requires a variety of skills to maintain clinic schedules and patient related issues. Responsible for assisting in training of other employees in reception and associate level scheduling. Also may be responsible for assisting in the maintenance of scheduling templates and providing input in department guidelines. Performs the general scheduling and paperwork for assigned clinics. 40 hours per week, scheduled in advance based on operational need and associate preferences. This position falls into Pay Grade F. The salary range begins at $13.42 per hour. Experience that is directly related to the position requirements could allow the starting wage to be established above the pay range minimum. We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. Minorities, females, protected veterans and individuals with disabilities are strongly encouraged to apply.

Details: Summary The RN Visit, under the supervision of the Clinical Team Manager, is responsible for making patient visits as directed by the Triage RN and /or Clinical Team Manager after hours and on weekends. This could also include day hours as needed and directed/requested. This position focuses on patient and family centered care consistent with the philosophy, goals, standards, regulations and policies of the program and Agrace. Essential Functions Provides patient visits as directed. (Percentage of time:60% ) a) Responds to patient/family needs/visits in a timely manner. b) Assesses patient needs including physical, psychosocial, emotional, spiritual, environmental and educational needs in assessments as outlined in the Plan of Care (POC). Provides assessment of the patient/family’s physical, psych-social and spiritual needs. (Percentage of time:10% ) a) Collects data through an assessment of the patient/family. b) Utilizes data collected from the patient, family, significant other or other members of the interdisciplinary team and other health care professionals. c) Identifies, interprets and documents relevant assessments collected in the nursing interview, physical assessment and other health data. d) Articulates, identifies, and reports signs and symptoms of client abuse and/or neglect, suicide ideation or violence. e) Provides education and interventions to patient and family regarding patient’s condition. Develops and documents effective care planning (Percentage of time:10% ) a) Formulates implements and revises individualized POC. b) Develops plan of care as interdisciplinary in focus including collaboration with the patient and family. c) Responds to a change in patient/family needs that requires an acute inpatient admission. d) Demonstrates critical thinking skills sufficient to support development of reasonable and achievable outcome measures and establishment of priorities in the planning and provision of care. Applies pain management expertise. (Percentage of time: 10%) a) Assesses pain as needed. b) Collaborates with patient, physician, and appropriate members of the interdisciplinary team to develop a plan of care to manage pain. Evaluates learning needs and provides education to patients and families. (Percentage of time:5% ) a) Assesses the need for individualized patient and family education. b) Addresses how to meet the educational needs in the appropriate care plans. c) Evaluates the effectiveness of patient/family education and changes plans accordingly. Other Job Functions Miscellaneous (Percentage of Time 5%) a) Adjusts hours as needed to meet changes in census. b) Participates in on-call rotation. c) Participates in education and outreach. d) Provides support to other departments as required.

Details: Human Resources Compensation Analyst Division: Regional Shared Services. Job Summary: The Human Resources Compensation Analyst is responsible for coordinating compensation processes working with and through the HR managers. This position will administer Spectrum Brands pay programs in accordance to the company’s compensation philosophy and competitive pay practices, using practical knowledge and a wide range of compensation techniques and methods. The Compensation Analyst will develop and maintain good working relationships, contributing to a productive climate within the department and throughout the company. This role will primarily focus on market pricing positions both domestically and globally including determining base salary pay, incentive levels and pay grade. This role will be the key contact within the Compensation team for salary surveys and survey data maintenance within the Compensation system. In addition, this role will also be asked to perform job analysis duties including FLSA testing, and to maintain data integrity standards for new jobs and job rewrites. Primary Duties and Responsibilities: Supports Spectrum Brands Inc. overall compensation programs Monitor compensation programs (base and variable pay programs) to ensure alignment and support of compensation philosophy Conducts research for salary surveys, job descriptions and compensation reviews to include special compensation analysis used to determine competitiveness and appropriateness of job classifications, auditing compensation for individuals and job groups and salary levels to ensure compliance with applicable laws Conducts market analysis of jobs by reviewing the scope of responsibilities and matching appropriately to comparable survey data Provides assistance with job descriptions and job families as requested, ensuring equitable and consistent use of job standards and worth Completes FLSA testing and maintains prescribed job standards Reviews salary actions for conformance to established guidelines and follows-up with managers as appropriate responding to questions from other HR staff and managers related to wage & hour issues Participates in and supports continuous improvement activities, including training, coaching and sharing of current processes and best practices Document and enhance programs, procedures, policies and controls Provide ad-hoc reporting and analysis

Details: Are you a technology geek who is constantly learning new languages? Do you spend your free time in the technology community? State Farm wants to hear from you! Join a team that drives research and development of emerging technologies to influence future direction of the company! The work of this team results in looking out 3-5 years to deliver innovative prototypes and experiments that support architecture capabilities of the industry. State Farm, well known for being a "good neighbor" by "being there" for our customers, was founded in 1922 by retired farmer and insurance salesman George Jacob "G.J." Mecherle. We now insure more cars and homes than any other insurer in the U.S., and we are one of the leading insurers in Canada. State Farm is currently ranked number 44 on the Fortune 500 list of largest companies. We are currently searching for several talented Java Engineers to join our R & D Team in Tempe, AZ! Relocation Assistance is Available.

Details: Performance Engineers, we need your technical expertise! Navy Federal Credit Union is seeking a Sr. Performance Engineer (Availability/Reliability) to join our IT team. This is a great career opportunity with an established, reputable company! Recognized by Fortune as one of the 100 Best Companies to Work For, our employees enjoy competitive compensation, advancement opportunities, and a dynamic work environment. Plus, we’ve never had a layoff in the history of our organization; that’s job stability that you won’t find anywhere else! If you’re ready to take your IT career to the next level, it’s time to join our team. This position is located in Pensacola, FL. A relocation package is available for qualified candidates. JOB DESCRIPTION In this position, you will research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. You will also provide technical direction and engineering support for projects and infrastructure. Additional responsibilities: Accountable for the availability, reliability, serviceability of client’s infrastructure hardware and software. Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. Provide guidelines for implementing secure systems to customers or installation teams. Monitor infrastructure and operations processes to detect potential problems and recommend improvements. Maintain a strong working knowledge of all Corporate owned infrastructure hardware and software. Communicate with business units and assist in quality control on a variety of projects. Interface with Business Analysts and Business Relationship Managers to understand and apply business processes to current technology. Identify complex problems and review related information to develop and evaluate options and implement solutions. Determine how changes in conditions, operations, and the environment will affect infrastructure hardware and software.

Details: Retail Sales Manager (Entry Level Management Training Program) Are you looking for an opportunity to start building a career in retail management with an industry leader and growing company? We want you to consider our entry level management trainee program! Furniture Row Companies is looking for candidates to join our management training program. Our most successful candidates come from all walks of life with many coming from backgrounds other than retail sales. Whether you have experience in sales or are looking to make a career change, consider applying for our trainee program! You just need to bring your desire to succeed, integrity, commitment, and drive to Furniture Row today. Some of the benefits of joining our entry level training program include: Hourly rate plus sales commissions – store managers average over $70,000 annually! Medical and dental benefits Paid vacation 401(k) retirement savings plan Additional cash rewards As a Retail Sales Manager trainee, you will have access to an effective training program with an opportunity to gain valuable management experience by partnering with dedicated and successful Retail Store Managers! We have developed sales techniques that you can profit from, as demonstrated by our success over the last 30 years. If you are ready to start building your career in retail management, apply today! Retail Sales Manager - Entry Level Management Training Program (Customer Service / Marketing) Job Responsibilities In this entry level role, you will begin your new career by receiving hands on training in sales, marketing, and business development techniques. By shadowing retail store managers, you will learn all the aspects of store and people management as the success of our program hinges on understanding, mastering, and being able to lead the team. Additional responsibilities include: Greeting and assisting customers ascertaining their wants and need, answering customer questions and inquiries regarding products and services Presenting pricing, preparing contracts, and processing transactions Maintaining knowledge of current promotions and policies regarding payment, exchanges, and store security Retail Sales Manager - Entry Level Management Training Program (Customer Service / Marketing)

Details: Cadec Installer – Northwest Food Products Summary: CPC Logistics is the premier vendor in the driver service business and we support many of the nation’s top private fleets on behalf of our Fortune 500 clients. We are currently hiring a full-time Cadec Installer to work with our Private Fleet Operations group, Northwest Food Products. This position will be based out of Madison, WI but requires extensive travel throughout the Midwest region. Contact Stacy Hess at 608-285-2222 or 608-259-6855 today! Job Duties: Responsible for the complete installation and maintenance of Cadec Series 100 and Cadec Series 200 On Board Computer Systems, within various makes and models of trucks. Travel throughout the Midwest region; troubleshooting issues that require repairing. Travel to either Cadec Headquarters or Northwest Food Products for training of the Cadec systems. Gain understanding of proper installation of the On Board Computer Systems in various makes and models of trucks. Gain understanding of load sheets and how drivers enter the data into the On Board Computers. Gain understanding of the Northwest Food Products system and how it works with the Cadec Powervue System, by traveling to the Northwest Food Products location in Hudson, WI. Will also gain understanding of how the owner operators communicate with the office locations on issues they are having with the On Board Computers. Benefits: Here is some of what we have to offer: Competitive salary of $50,000-$52,000/year Company vehicle is provided Northwest Food Products will provide individual with a laptop, Series 200 Portable System, a variety of tools and hardware to perform computer installations, and various parts needed to replace or repair On Board Computers, while traveling. Single and family health plans and voluntary benefits (effective 30 days after hire date) 6 paid holidays, 2 personal holidays and vacation package (1 week after “1" year, 2 weeks after “2" years, 3 weeks after “8" years) 401(k) with employer contribution of $30/week Plus more!

Details: Join the Leader in the Power Industry - Generac Power Systems! Our facility located in Jefferson, WI is seeking a Manufacturing Engineer to join our growing team. The Manufacturing Engineer works within operations on continuous improvement projects, new product and process introductions, production line support including work balancing, ergonomics/workstation design, plant layout, tooling and assembly aids, troubleshooting manufacturing issues and managing capital equipment planning and implementation. Essential Duties & Responsibilities: Assess shop floor workflow and revise cell layouts for improved efficiency. Perform routing rate reviews, time studies, capacity planning. Work closely with shop floor personnel as well to promote ongoing Continuous Improvement of manufacturing methods, systems and controls. Create/revise process documentation to ensure manufacturing readiness for new product designs. Perform detailed cost analysis as required to assist in make vs. buy decisions. Participate in capital equipment justification, selection, and implementation. Initiate, Review and approve Engineering Change Orders, coordinate tooling/program changes, update process documentation and notify production personnel as required. Develop, maintain, and update procedures, Departmental Instructions Etc. relative to improving performance in areas of responsibility. Design and procurement of work station fixtures. Improve safety on the lines. Basic Qualifications: Bachelor's Degree in related field (Industrial, Mechanical, Manufacturing or Process Engineering) or 5 years of relatable experience. 3 - 5 years of previous manufacturing experience, preference in a high volume, low mix environment 1 - 3 years of fabrication experience Demonstrated ability to maintain and troubleshoot PLC based equipment including robotic systems Proven ability to promote a safe work culture through enforcement of safety rules, positive reinforcement of safe work behaviors and addressing safety issues immediately Experience with ERP systems (SAP, AS/400, PowerLink / XA) Additional Skills Preferred: Knowledge of Lean Manufacturing Mechanical process comprehension Able to solve complex engineering problems; good decision-making skill Proficient oral and written communication Technical skill to include design experience with AutoCAD, Creo (Pro-E) and Solidworks Working knowledge of CNC programming and related equipment

Details: CAD DRAFTER - LEVEL 1 Department: Preconstruction Job Status: Full Time FLSA Status: Non-Exempt Job Band: Individual Contributor Reports To: CAD Drafter 3 or Electrical Engineering Team Leader Positions Supervised: None Amount of Travel Required: Work Schedule: This position works between the hours of 7 am and 5 pm, Monday through Friday. Overtime may be required. Ability to work a flexible schedule is necessary. POSITION SUMMARY This position is responsible for generating various types of drawings that are supplied to Project Managers, field personnel, and customers. REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed. ESSENTIAL FUNCTIONS Demonstrates familiarity with AutoCAD customization. Demonstrates ability to read and interpret blueprints. Provides CAD support to internal and external customers; Provides excellent customer service. Displays an understanding of one-line diagrams. Produces lighting, power, instrumentation, and network services drawings and revises existing drawings as needed efficiently and accurately. Creates wiring and/or cabling labels. Demonstrates a working knowledge of X-references, Paper/Model Space, Plotting, and PDM software. Displays a basic understanding of lighting, electrical, and data/communications layouts. Performs other related duties as required and assigned.

Details: CHI Payment Systems, a leading merchant services provider, has Outside Sales Representative opportunities available. Our Outside Sales Representative Run your own business Make your own hours Hold a full-time roll while using our Outside Sales Representative opportunity to earn EXTRA income _________________________________________________________________________________ About CHI Payment Systems and our Exciting Outside Sales Representative Opportunity _________________________________________________________________________________ CHI Payment Systems' Outside Sales Representatives across the United States set up new and existing businesses with the ability to accept credit card transactions. We are a juggernaut in the merchant services industry and we enable our Sales Representatives to offer the most competitive rates and fees to prospective merchants. We also provide a superior level of support to all of our valued businesses that we set up with merchant services. CHI Payment Systems provides our Outside Sales Representatives with top-tier, training and the continued support of your Sales Director to teach how to close merchants, enhance your industry knowledge and grow your network. We give you EVERYTHING you need to be a successful Sales Representative and the truly awesome thing about our program is that you can run your own business, be your own boss, make your own hours all while being extremely profitable. Outside Sales Representatives also: Receive $250 for every activated merchant you sign up Receive an additional $150 for your FIRST account and an extra $100 for your second account Hit 8 merchant accounts and receive an additional $600 Hit 20 merchant accounts and receive an additional $2,500 Receive volume bonuses Receive residual checks

Details: **Candidates with a minimum of 1 year audit experience highly preferred.** The Financial Analyst will be responsible for the following: • Forecasting, budgeting and variance analysis of expenses. • Provide business insights to senior leadership • Ad-hoc data, reporting and analytic requests as needed

Details: TMC Transportation is looking for experienced CDL Truck Drivers to join our flatbed fleet as a member of a team that strives to be the best at everything it does! In this role, the CDL A Truck Driver - Boat Hauler will haul recreational boats on gooseneck trailers to marinas and scenic destinations throughout the U.S. and Canada. There’s even the occasional opportunity to test out your skills as an “Ice Road Trucker"... if you dare. The boats are loaded, secured, and tarped by the customer, and you’ll often deadhead back to the point of origin. There is minimal tarping and securement involved with the occasional backhaul of materials to the boat production plants. You will be paid practical miles for all miles loaded and empty. Expect to be out 2 weeks at a time, but could see the house more often depending on home location. We Offer: Average earnings between $70,000-$80,000. $1,000 sign-on bonus! The best fleet of Peterbilt trucks in the country! Your name on the door of your truck! Medical, Dental, Vision, 401(k) Employee Owned Company!

Details: If you’re energetic, motivated, hardworking, and looking for a prosperous occupation, CHI Payment Systems is exactly what you are looking for in an employer and career! CHI Payment Systems makes the dream of owning your own business and earning a six-figure income reality! CHI Payment Systems utilizes independent Sales Agents across the United States to set up new and existing businesses with the ability to accept credit card transactions. We are a juggernaut in the merchant services industry and we enable our Agents to offer the most competitive rates and fees to prospective merchants. We also provide a superior level of support to all of our valued businesses that we set up with merchant services. CHI Payment Systems is comprised of a seasoned management team with over two decades of experience in the merchant services industry. We are dedicated to training, supporting, and motivating our Sales Agents. We arm all of our Agents with the skills and techniques needed to dominate the competition. We also incentivize our Agents with an extremely aggressive commission structure which includes bonuses in addition to residual payouts on the accounts they set up. Your success is our success! Our Independent Agent Recruiting Department is open from 7am until 6pm Pacific Time, Monday through Friday. We look forward to speaking with you!

Details: Financial Advisor Position Description: The Financial Advisor is responsible for working with an established client base. This is a technical, consultative position. Individual must have superior relationship building skills. Individual should be well grounded in the technical aspects of financial, retirement, investment, and estate planning. Profile: The ideal candidate will have 3+ years of successful client experience and working with them in developing their financial, estate, retirement and investment plans. The 3+ years of success should be demonstrated with one employer, not a career track of 1-2 years of employment hopping. The candidate will have a passion for financial planning and will want to work in an environment that is client-centered and results-oriented. The candidate will value an independent firm with no proprietary products to sell. The candidate will want a fee-only platform. The candidate will want to be a part of a TEAM that delivers a comprehensive advisory service and develops strong, lasting relationships with clients. The ideal candidate will have the credentials of CFP, CPA, CFA, or MBA, good technical skills and excellent people skills. The ideal candidate will need to have enough of the right qualities (confidence, perseverance, self-assertiveness, etc.) to be able to speak with the most senior professionals in the academic market, including Chancellors, Deans and Department Chairs. He/she will need to be comfortable with the medical faculty, including deans of medical schools and busy surgeons.

Details: Our client, located just north of Madison, is a steel fabrication and machine job shop that supplies components for industries ranging from agriculture, to construction. This client has an immediate need for a Laser Operator join their team! This is a 3 rd shift opportunity that offers a competitive pay range depending on experience. Responsibilities: Read and interpret blueprints Adjust and operate a computer controlled laser cutting machine Load and unload parts per instruction of a laser operator Move loads in and out of laser area and dumps skeleton and scrap hopers Makes adjustments as needed Inspect parts using precision measuring equipment and document inspection data Clean and organize work area Other duties as required

Details: This position is open as of 3/29/2015. SQL Server Database Developer If you are a SQL Server Database Developer with experience, please read on! Based in Madison, WI, we are a well established company (established in 1998) helping one million people a day to compare healthcare professionals. We are looking to hire a talented Database Developer to join our awesome team! What You Will Be Doing - Merge disparate data sources to construct high quality SQL Server databases - Write T-SQL and SSIS packages to maintain databases - Assess incoming data for quality What You Need for this Position Requirements: - Around 5+ years of experience - MS SQL Server - Experienced writing T-SQL and SSIS packages Nice to have: - Healthcare industry experience What's In It for You - Competitive compensation package - Generous benefits package (health, dental, vision, 401(k), life insurance) - Casual, yet professional work environment •••••Please apply today if interested or you can send your resume to me directly (MS Word format please): Please click the 'Apply Online' button to apply. Thank you! Required Skills MS SQL Server, T-SQL, SSIS If you are a good fit for the SQL Server Database Developer position, and have a background that includes: MS SQL Server, T-SQL, SSIS and you are interested in working the following job types: Information Technology, Engineering, Professional Services Within the following industries: Computer Software, Banking - Financial Services, Biotechnology Our privacy policy: Your resume and information will be kept completely confidential. Looking forward to receiving your resume through our website and going over the job in more detail with you! CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Details: Project Manager Department: Operations Job Status: Full Time FLSA Status: Exempt Reports To: Group Manager Positions Supervised: Field Crews Amount of Travel Required: 15-20% Work Schedule: This position works between the hours of 7 am and 5 pm, Monday through Friday. Ability to work a flexible schedule is necessary. POSITION SUMMARY This position is responsible for generating business, providing general management of electrical and/or specialty systems construction projects, and overseeing staff. REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed. ESSENTIAL FUNCTIONS Maintains compliance with Company policies. Promotes a positive Company Culture by fostering friendly and constructive employee relations. Works with Purchasing Department and vendors to ensure effective material coordination. Identifies and generates new business. Networks, establishes, and maintains customer relationships. Processes miscellaneous paperwork. Plans, organizes, and staffs electrical construction projects. Ensures that projects are completed profitably, in a timely manner, and according to customer expectations. Attends weekly and monthly meetings (i.e., Staffing Meeting, PM Meeting, Sales Meeting, etc.). Participates in bi-annual field performance review process; conducts effective employee performance reviews in a timely manner; and establishes field merit wage increases. Maintains employee relations. Partners with Human Resources to optimize recruiting and selection, employee relations, and other related topics as it pertains to direct reports. Promotes the merit shop philosophy by ensuring effective, fair, and timely performance evaluations for all employees. Reviews outgoing estimates with Estimating Department to ensure accuracy. Visits various jobsites and interacts with crew, customers, foreman, and general contractors to ensure proper job progress and to support and encourage safe behavior. Effectively delegates to direct reports with proper control systems in place to ensure accountability and to prevent decision making bottlenecks. Provides frequent and clear feedback to direct reports, offers clear direction, and ensures direct reports are sure about their goals. Organizes direct reports into a productive team to encourage synergy. Acts as coach and developer of managerial talent; as well as skillfully selects and trains those individuals. Evaluates candidates' and managers' willingness to lead, communication and planning competencies, and ability to make decisions under pressure. Assigns team and project-leadership assignments to assess skill/ability. Spends ample time evaluating people in 'test' managerial roles. Holds managers who report to him/her accountable for managerial work. Deploys and redeploys resources among managers' areas. Manages the boundaries that separate units which report directly and with other parts of the business. Monitors the flow of work between his/her unit and others in the organization; asking questions, and recommending improvements. Understands and conveys functional strategies, business strategies, and corporate mission. Fosters effective cross-functional collaborations to accelerate work processes. Creates a supportive environment that allows mistakes but not failure (motivates and instructs; shares positive and negative feedback in a constructive manner.). Performs other related duties as required and assigned.

Details: We have an opportunity for a long term Customer Support/Help Desk opportunity located in Madison, WI. This position is within a high call volume, fast paced, customer focused call center. Responsibilities: Provide quality telephone support for the Service Desk