Madison Jobs

Details: This position is open as of 6/27/2015. Angular/C#/ .NET Developer If you are a C# .NET Developer with experience, please read on! Located in Madison, WI we are a cutting edge software company building complex solutions. We are a small, dynamic team creating completely unique applications used by hundreds of thousands of people across the entire country. Due to our continued growth and big plans for the future, we are looking for a skilled .NET Developer. If you have at least 5 solid years in C#, .NET and Angular, we definitely want to talk to you! Top Reasons to Work with Us 1) You'll never get bored working on a variety of projects 2) Work for an INC 5000 list veteran 3) Awesome team dynamic What You Need for this Position More Than 5 Years of experience and knowledge of: - C# - .NET - Angular - Knockout - BackBone - Entity Design Patterns - SQL - Full stack development - ASP.NET MVC So, if you are a C# .NET Developer with experience, please apply today! Required Skills C#, .NET, Angular, Knockout, BackBone, Entity Design Patterns, SQL, Full stack development, ASP.NET MVC If you are a good fit for the Angular/C#/ .NET Developer position, and have a background that includes: C#, .NET, Angular, Knockout, BackBone, Entity Design Patterns, SQL, Full stack development, ASP.NET MVC and you are interested in working the following job types: Information Technology, Engineering, Professional Services Within the following industries: Computer Software, Banking - Financial Services, Biotechnology Our privacy policy: Your resume and information will be kept completely confidential. Looking forward to receiving your resume through our website and going over the job in more detail with you! CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Details: We are seeking a Senior Database Administrator/Developer for an opportunity located in Madison, WI. This individual would be primarily responsible for maintaining and growing data systems. Responsibilities: Work within cross functional teams in a DevOps Scrum framework development environment Participate in planning and development of new and migrating old internal data systems utilizing .Net and SQL Server technologies Responding to bug fix requests and rapidly turning around requests for data export and import Participate in planning and implementation of HA/DR solutions for data and commerce systems Maintaining and growing SSRS report suite Maintaining and growing SSAS OLAP cubes Utilize SSIS for ETL of data from internal and external sources Optimize performance of database systems Manage security for SQL Server databases Work with application developers to build and maintain development environment Maintain legacy schema and code with an eye towards strategic refactoring of schema and processes Work with Product Owners and stakeholders to identify needs and solutions for reporting and self-service BI Document procedures Turn around data ad-hoc data processing requests quickly Participate in the ongoing development and improvement of department operations and procedures Provide excellent level of customer service to both internal and external customers Works the amount of time required for the position and works overtime as needed

Details: My client is looking for a seasoned Project Manager in the Wisconsin area. The client that I am working with is a successful NAV Partner and they are growing every year. They are looking for a Project Manager to join their team to keep up with the amount of incoming projects for 2015. The responsibilities included in the role are the following: -Work closely with the internal NAV team to work on various projects -Create/translate specification for NAV applications -Customize functions of NAV according to the specifications -Provide day-to-day support for NAV/Navision The ideal candidate must have the following skills and requirements: -2+ years of Dynamics NAV Implementation experience -2+ years of business analysis experience within a Dynamics NAV ERP environment. -Experience working for a Dynamics NAV reseller (VAR). -3+ years of Project Management experience -Experience with accounting module and manufacturing industry The interviews have already started, so you don't want to miss out on this opportunity. The position does require relocating but that will be part of the offer package. Be a part of an exciting company that takes pride in innovative thinking and collaboration. Please contact Stephanie at 212 731 8252 or email resume to to ensure a spot for interviews IMMEDIATELY! Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Navision / Dynamics NAV jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and Navision / Dynamics NAV jobs are. I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics NAV / Navision candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Dynamics NAV / Navision jobs that are available I can be contacted on 1-212-731-8252. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities! Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy MS Dynamics NAV/Navision/NAV/ ERP/Functional/ Project Manager /Wisconsin

Details: Title: Customer Support Representative Reports to: Director of Portal Operations Leading Web Services and E-Commerce company seeking a full-time Customer Support Representative to complement our growing team in Madison, Wisconsin. Wisconsin Interactive Network, LLC, a Madison-based subsidiary of eGovernment firm NIC (NASDAQ: EGOV), helps Wisconsin government entities Web-enable their information services. Our electronic government solutions use technology to increase efficiency and reduce costs for governments and their constituents. We are seeking an enthusiastic and motivated candidate who thrives in a fast paced environment to join our team as a Customer Support Representative. This position will oversee all aspects of customer support and service via a multiple channels. The selected candidate will have the opportunity to work with a team of highly versatile and talented project managers, developers and designers and at various levels of state government. The best qualified candidates will have at least two years of real world experience in a fast-paced customer support environment. Familiarity with Web applications, Internet technology, and excellent verbal/ written communication skills are a must. A strong work ethic, great attitude and dedication to success are expected. Our team members are self-motivated professionals who enjoy the challenge of implementing project management and business solutions in a high-pressure, client-services entrepreneurial environment. Who we are: Our growing Madison team is dynamic, energetic and brings a wealth of experience from NIC partners in other states as well as other companies. Our mission is to knock the socks off our Wisconsin clients as well as the citizens they serve. To do this we need a rock star Customer Support Representative to keep the hundreds of moving parts going full steam ahead in perfect unison. People often say that Government should serve its constituents more like businesses serve their customers. At NIC, we make that ideal a reality by removing technology as a barrier and helping government engage with citizens in a meaningful way online twenty-four hours a day, seven days a week. We are a premier provider of Internet-based, electronic government services that help government entities use the Internet to reduce costs and provide a higher level of service to businesses and citizens. We contract with governments and design, build and operate Internet-based portals on their behalf. We build websites, web and mobile applications for government portals allowing businesses and citizens to access information and complete transactions such as applying for permits or renewing licenses online. NIC’s unique business model allows us to reduce our government clients' financial and technology risks and obtain revenue by sharing in the fees generated by electronic services. Our government clients benefit from a centralized, manageable, customer-focused presence on the Internet. Businesses and citizens benefit from faster, more convenient and cost-effective interactions with government. Job duties in a few tidy bullet points: Provides tier one customer support via phone, email and live chat requests Analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request appropriately Responsible for entering and updating customer support requests via helpdesk software system Identifies opportunities for application enhancements based on customer feedback Assists with managing the office lobby by greeting guests, maintaining visitor logs and issuing badges Contributes to the team’s success by accomplishing related tasks as-needed You will definitely need all this: Must display a positive attitude and patience in dealing with customers with varying technical experience or knowledge Excellent listening skills to accurately assess the request Self-motivated with the ability to multi-task, prioritize tasks and deliver results to meet customer expectations Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment Must enjoy learning new applications/products/services Must possess strong analytical and problem-solving abilities Must display initiative to help identify opportunities for application enhancements based upon customer feedback Familiarity with computers and basic internet skills Minimum two years of job related experience Why work for us? Your work product will be used by thousands if not millions of people We offer the excitement of a start-up AND the benefits/support of a big company Your work will be recognized and win awards. (We won’t hire you unless we think you can because we like to win!) For example, 8 of the top 10 State websites are NIC’s. Our State websites are consistently recognized nationally as Best of the Web: http://www.centerdigitalgov.com/survey/88 We encourage new ideas and different approaches to your work We provide excellent opportunities for career growth and professional development Benefits: Competitive compensation program No-cost group medical/dental insurance Stock purchase plan Matching 401(k) contributions with 100% vesting Disability insurance Life insurance Company wellness program Casual and fun office environment Paid State holidays/vacation Think this sounds awesome? We do too, so let us see what you look like on paper! NIC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state or local law. *CB

Details: Division: Globe University Department: Academic Delivery Reports to: Dean of Education Type of position: Part-time Position close date: Globe University located in Madison West, WI is currently searching for qualified candidates to apply for the following open position. If interested, please submit your cover letter and resume attached as one document to the link supplied. Accepting applications for: Adjunct Instructor - Business Instructors are expected to establish adequate on-campus presence to provide support to the program and its students. Responsibilities of this position may include: Develop and present the curriculum as stated in the course syllabus Develop and prepare various teaching methodologies appropriate for the specific course and content Prepare, administer and grade evaluation criteria to assess student progress Maintain accurate attendance and evaluation records Ideal candidates possess the following qualities: Student-centered philosophy in support of academic excellence Strong written and verbal communication skills, with a focus on quick response time Effective problem-solving and interpersonal skills Demonstrated ability to learn and use necessary technology quickly and adeptly Adaptability; able to succeed in a fast-paced and ever-changing work environment Passion and enthusiasm for discipline and/or area of profession

Details: Ref ID: 04620-112789 Classification: Accounts Payable Clerk Compensation: $11.09 to $12.84 per hour Do you enjoy accounts payable and have a strong attention to detail? If so, Accountemps may have the opportunity you're looking for. Our client located at the east of Madison is looking for an Accounts Payable Clerk on a temporary basis to assist with a special project. As an Accounts Payable Clerk you will be responsible for pulling fixed asset invoices for an upcoming audit, a/p vouchering, responding to vendor inquiries, data entry and other special projects as they were assigned. For immediate consideration, a Requirements for this position include an Associates Degree in Accounting, 2+ years of accounts payable experience, fast and accurate data entry skills and proficient knowledge of Excel and PeopleSoft Accounting software. If interested apply online or email

Details: Ref ID: 04620-9765903 Classification: Account Executive/Staffing Manager Compensation: $12.00 to $14.70 per hour OfficeTeam and Accountemps are looking for a great Human Resources/ Accounting Assistant! This opportunity would require a balance of both roles. This candidate would assist with accounts payable, payroll, data entry, accounts receivable, new hire paperwork, recruiting, and much more! This is an exciting role for someone with a versatile background! The ideal candidate would have 1-2 years of experience in both areas! We are looking for someone who is very outgoing, driven, and ready to learn! If this sounds like a great role for you please apply online or email

Details: Lab Test Technician Job Summary: This position will be responsible for all aspects of product testing of small kitchen appliance products to ensure product performance and compliance with Product Specifications. Primary Duties and Responsibilities: Model the Spectrum Brands eight Core Capabilities to achieve service excellence, meet and exceed organizational objectives and support fiscal responsibility Perform all engineering performance, life and electrical safety testing of small kitchen appliance products to ensure product’s performance and compliance with Product Specifications Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods Assist New Product Development (NPD) and Quality teams with returns analysis by preparing quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations Is accountable to ensure accurate test results and proper maintenance of laboratory equipment Perform benchmark testing of competitors' products to include comparison reporting and communicate results to Quality and NPD team Assists quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories Compile lab reports using standard office software, including MS Excel and MS Word Use oral and written communication skills to update management, peers and team members of work progress and findings. Interface effectively with other functional areas

Details: DISTRICTMANAGER Basic Duties : A District Manager is responsible for overseeing theday-to-day field merchandising operations within a specified geographicalDistrict. The District Manager should ensure the timely and correctexecution of client service projects, and monitor merchandiser projectscheduling and productivity. This position will also be responsible forconducting weekly in-store field level working sessions, as well as recruiting,hiring, and training field merchandising teams on an ongoing basis. Finally, the District Manager will be expected to build and maintainrelationships with clients and Store Management, including Regional Management. Requirements : Possess a valid driver’s license Strong communication and customer relations skills Strong organizational skill including the ability to manage multiple tasks and projects To develop and maintain a working knowledge and intermediate skill level of our company web-based reporting and of Microsoft Outlook, Excel and Word Professional Experience : Bachelor’s Degree in Marketing, Management or related field preferred or equivalent supervisory/ management experience 5+ years retail merchandising or consumer products management background Travel : Approximately 65% travel is required for DistrictManagers. Overnight stays may be required throughout the work week as dictatedby business objectives and district boundaries Benefits : We offer unprecedented benefits to ouremployees. In addition to a fantastic base salary and compensation plan for allof our positions, we offer: Work with Top Retailers in the country Excellent career path Healthcare plan 401(k) Long-term and short-term disability Paid holidays Life insurance We work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creativeenvironment where each person feels encouraged to contribute to our processes,decisions, planning and culture. Application Applyin confidence to: Please include your resume.

Details: Title: Customer Support Representative Reports to: Director of Portal Operations Leading Web Services and E-Commerce company seeking a full-time Customer Support Representative to complement our growing team in Madison, Wisconsin. Wisconsin Interactive Network, LLC, a Madison-based subsidiary of eGovernment firm NIC (NASDAQ: EGOV), helps Wisconsin government entities Web-enable their information services. Our electronic government solutions use technology to increase efficiency and reduce costs for governments and their constituents. We are seeking an enthusiastic and motivated candidate who thrives in a fast paced environment to join our team as a Customer Support Representative. This position will oversee all aspects of customer support and service via a multiple channels. The selected candidate will have the opportunity to work with a team of highly versatile and talented project managers, developers and designers and at various levels of state government. The best qualified candidates will have at least two years of real world experience in a fast-paced customer support environment. Familiarity with Web applications, Internet technology, and excellent verbal/ written communication skills are a must. A strong work ethic, great attitude and dedication to success are expected. Our team members are self-motivated professionals who enjoy the challenge of implementing project management and business solutions in a high-pressure, client-services entrepreneurial environment. Who we are: Our growing Madison team is dynamic, energetic and brings a wealth of experience from NIC partners in other states as well as other companies. Our mission is to knock the socks off our Wisconsin clients as well as the citizens they serve. To do this we need a rock star Customer Support Representative to keep the hundreds of moving parts going full steam ahead in perfect unison. People often say that Government should serve its constituents more like businesses serve their customers. At NIC, we make that ideal a reality by removing technology as a barrier and helping government engage with citizens in a meaningful way online twenty-four hours a day, seven days a week. We are a premier provider of Internet-based, electronic government services that help government entities use the

Details: Associate New Product Development Manager Primary Duties and Responsibilities: Model the Spectrum Brands eight Core Capabilities to achieve service excellence, meet and exceed organizational objectives and support fiscal responsibility Executes and/or supports product, marketing and business strategies and roadmaps to enable achievement of regional Plan sales and profit objectives Responsible for the success of approved NPD programs (quality, cost, schedule, sell-in, sell-through, consumer satisfaction) Participation on cross-functional teams to execute the NPD plan. Drive accountability for task milestones Responsible for continually improving the standardized NPD methods to reduce cycle time, thereby reducing unnecessary costs and improving market responsiveness Conducts periodic SKU productivity analysis and SKU / model reduction Manage the development of product owner’s manuals Responsible for assisting with product cost analysis and cost improvement initiatives Responsible for execution of product segment roadmaps to ensure optimal positioning and utilization of the assigned product group(s) across all market segments Understand implications of the recommendations and is prepared with contingencies and alternative course of action if necessary Assists with development of customer strategies. Understands role each customer plays and how to successfully market our products through our key customers Works with internal departments to identify, analyze and implement programs based on consumer insight and trend data. Is able to effectively link consumer insights into tangible, strategic plans Responsible for the continuous improvement of product group(s) in terms of quality, performance, packaging, manufacturing process, profitability, cost reduction and cost of goods sold Responsible for type and quality of packaging utilized for the assigned product groups Responsible for identifying areas of potential market research to stay current on consumer insight, trends, new products and packaging (regional marketing teams are responsible for conduct of market research) Execute objectives for packaging structure; work with regional marketing teams to assure graphic design communicates relevant product attributes Responsible for assisting with the product P&L Execution of NPD process documentation and tracking Responsible for partnering with Sales and Sales Forecasting departments on producing, maintaining and updating new product forecasts Directs and performs existing product performance testing as well as new product testing Continuously monitors product group performance and customer satisfaction in order to proactively resolve problems and minimize loss or exposure Responsible for partnering with Director NPD / NPD Product Manager on determination of product and packaging colors Participation in execution and analysis of facts and trends of the product category, competitive product entries and consumer usage and attitudes with internal and external resources; recommends action to capitalize on profit opportunities or correct problem areas Evaluation and analysis of market conditions. Makes recommendations for revising strategies and the Operating Plans as needed

Details: Raise the bar in your nursing career and join our REMARKABLE team of health care professionals who strive to provide exceptional care to Wisconsin residents and beyond. Your nursing expertise will contribute to our mission. The Telephone Triage Nurse receives and coordinates the processing of all phone calls made to University of Wisconsin Hospitals by internal and external sources for actual or potential inpatient placement or for clinically complex outpatient services. Calls will be received from all UW MDs (from clinics, non-scene Med Flight, or UW ED) as well as from all referring MDs, hospitals, institutions, prisons or outside EDs. S/he evaluates the purpose of the call to facilitate timely connection to the appropriate Access Center staff. The Telephone Triage Nurse functions as a clinical expert to centralize and simplify the process of providing the appropriate level of patient care for internal and external providers. S/he evaluates the callers’ request for health care services and also acts as a liaison to all referral sources relative to inpatient patient placement. This nurse has expertise in acute care criteria for inpatient hospitalization, understanding of alternative health care options, understanding of health care insurance and reimbursement processes, and has a working knowledge of UW Hospital operations. The Telephone Triage Nurse demonstrates clinical triage expertise and outstanding customer service throughout call processing for both external and internal users. This position works collegially with the departments of nursing, medicine and admissions and reports to the Access Center Manager. Work Schedule : 32 Hours per week. Day/Evening, 8 hour shift (7:00 am, 8:00 am, 9:00 am, 12:00 pm, 3:00 pm, 5:00 pm), B weekend rotation. Pay: This position falls into Pay Grade 6FR. The salary range begins at $29.72 per hour. Experience that is directly related to the position requirements could allow the starting wage to be established above the pay range minimum. We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. Minorities, females, protected veterans and individuals with disabilities are strongly encouraged to apply.

Details: Ref ID: 04620-112792 Classification: Accounting Clerk Compensation: $35,000.00 to $40,000.00 per year Robert Half Finance & Accounting is currently recruiting for an Accounting Clerk for a fast-paced manufacturing firm on the East Side of Madison. The ideal candidate has experience in a high volume AP/AR environment, has had exposure to GL, journal entries, ERP systems, and thrives in a fast paced setting. If you are interested in this great opportunity and have your Associates Degree and/or strong, relevant work experience please contact Kyle Kraus at 608.831.1182 or .

Details: Our client, a largeinternational company that manufactures, markets and distributes a wide arrayof products to more than 50 countries under well-known brand names is searchingfor a HR Generalist for their manufacturing plant in the Madison, WI area. This corporation is a8+ Bil organization that is continuing to grow and provide solid careertracks. They have an amazing culture with amazing people with a proventrack record of internally promoting their employees.

Details: Customer Service Representative Description The Customer Service Representative will provide first call resolution to customers in the customer contact center, explain processes, place orders or route to technical support, offer any needed assistance and follow up, advise customers of new delivery dates if necessary, investigate and resolve billing discrepancies raised by customers, collections or company personnel, facilitate return of goods using processes to include coordination or replacement products if necessary, review current processes, suggest and implement improvements, and assist team members with procedural and operational questions they may encounter during a non-routine call.

Details: General Description: The Delivery Manager (DM) position is a leadership position in the organization in which the individual is responsible for managing one or more projects/project teams/programs at a time. The Delivery Manager provides delivery assurance of application services for clients through a range of internal and external functions in the following areas: Solution Delivery, Account Management, Service Design Maintenance and Management responsibilities. This role may require up to 50% travel. Key Accountabilities and Priorities: Solution Delivery * Gain a clear understanding of customers��� business requirements and their technical requirements. * Validate the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and resolve business issues in a timely manner. * Facilitate internal communication and assembling a solution delivery team for new engagements. * Consolidate project status and budget information across project portfolio. * Ensure project managers manage risk, project scope, and deliver according to the terms and conditions of our contracts. * Ensure escalation procedures are documented and communicated to client, consultants, and managers. * Implement knowledge management strategy and communicate process and procedures. * Perform issue management and facilitate issue resolution with proper notification to all affected parties. * Identify and coordinate the change control process. Account Management * Perform periodic customer, project, and solution ���health checks��� with client project teams. * Ensure customer reference-ability and support on-going relationships. * Define and implement a Communication Plan that meets project and customer expectations. * Develop and execute an Account Strategy in collaboration with internal stakeholders. Service Design and Maintenance * Collect and provide input into the design, development, implementation and improvement of service offerings and internal processes. * Work with shared services groups to improve and implement changes to project delivery processes, methodology, and back office procedures. Management Responsibilities * Understand and manage customer requirements (deliverables and environmental factors) to ensure contract compliance and customer satisfaction. * Ensure engagement methodology is followed by team from opportunity assessment to project closeout. * Financial and contractual responsibility for engagement profitability. * Explore additional business opportunities and drive future business through quality results. * Ensure Service Management Office project management methodology is followed on all client engagements. * Mentor, manage and develop project team members. * Conduct annual reviews and provide feedback throughout the year on employee performance where required. * Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies. Required Education and/or Experience: * Bachelors Degree or equivalent * 7+ years experience in information technology and/or professional services. * 5+ years in IT service management/project management providing project management and daily operational oversight within a professional services delivery environment. * Strong business acumen with the ability to develop a business case, to gather business requirements, and translate them into a customer solution when required. * Experience managing, delivering and administrating client professional services agreements including the change management process. * IT Experience: Project Manager, Business Analyst, Development, or other IT experience. * In depth understanding of Services Outsourcing, PMI PMBOK. PMP and/or IAOP (Outsourcing Professional) certification a plus. Requisite Abilities and/or Skills: * Excellent oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills. * Superior people and personnel management skills. * Demonstrated advanced project data/ risk analysis and correlation/ mitigation skills. About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Details: As one of the fastest growing IT companies in the Midwest, GadellNet Technology Solutions inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping grow our business further in 2015. About the Position: As a Service Desk Engineer, you will be responsible for processing incoming calls to the Service Desk via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Your main objective is to ensure proper computer operation in order for end users to accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level. Responsibilities: Primary contact for customers for any technical issues Responsible for monitoring the infrastructure, customer devices and troubleshooting issues. Communicate any technical issues to the customer Provide technical assistance and support for incoming queries related to computer systems, software and hardware Walk customers through the problem solving process and train them on computer usage Install, modify and repair computer hardware and software Run diagnostic programs to resolve problems Maintain vigilance for tickets that represent duplicate issues or requests related to the same user. Cancel duplicate tickets and communicate to end users and technicians involved Provide first call resolution to the customer In the event that you are not able to provide a solution to the customer, collect diagnostic information to pass to the Tier2 team Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action Enforce request handling and escalation policies and procedures Communicate monthly maintenance window reminders to customers Manage incoming calls to the Service Desk to ensure courteous, timely and effective resolution of end user issues Monitor incident trends and anticipate potential problems for proactive resolution

Details: Senior Infrastructure Engineer - Storage Job Summary The Senior Infrastructure Engineer-Storage will deliver technical infrastructure services by designing, maintaining and supporting the storage infrastructure environment, analyzing business requirements and assisting with the resolution of complex issues to ensure usability and alignment with business objectives with Strong skills in storage systems technologies and specifically EMC VNX, EMC VMAX, Isilon NAS, and Cisco MDS SAN Switches, Fiber Channel configuration, and experience with EMC storage replication technologies. Essential Job Responsibilities Support and maintain hardware, software and connectivity components by analyzing the functionality of infrastructure framework and designing and planning major upgrades and changes to ensure reliability and availability Support team member development by reviewing and analyzing complex infrastructure issues, communicating feedback to team members, sharing knowledge, responding to inquiries and providing recommendations on best practices Manage the installation, maintenance and monitoring of hardware and software tools by analyzing business requirements and defining standards and quality criteria to ensure consistency and alignment with company initiatives Provide support for infrastructure framework by responding to escalated issues, troubleshooting errors and developing technical solutions to ensure implementation of process improvements Collaborate with key stakeholders by regularly communicating, clarifying technical solutions and supporting timely and efficient team operations by utilizing and sharing knowledge and expertise Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Details: Hundreds of Airports. Millions of Passengers. One Mission: Keep Them All Safe. Dane County Regional Airport Transportation Security Officers Be part of a dynamic security team protecting airports and skies as you proudly secure your future. Implement security screening procedures that prevent deadly or dangerous objects from being transported onto an aircraft. Part-time opportunities are available. Serve the Traveling Public At the Transportation Security Administration (TSA), we serve in a high-stakes environment to safeguard the American way of life. In cities across the country, we secure airports, seaports, railroads, highways and public transit systems. We protect our transportation infrastructure from terrorist attack and ensure freedom of movement for people and commerce. At TSA, we act swiftly and with integrity to: Discover and stop emerging transportation security threats, utilizing state of the art technology Educate and provide friendly customer service to travelers Screen passengers and gather intelligence Coordinate security involving aviation, rail and other surface and maritime transportation Oversee most transportation-related responsibilities of the federal government during a national emergency Major Duties You will perform a variety of duties related to providing security and protection of air travelers, airports and aircraft. As a TSO, you may be required to perform passenger screening, baggage screening or both. You are expected to perform all of these duties in a courteous and professional manner. Part-time with Full-time Federal Benefits • Paid, ongoing training Schedule Alternatives for Part-time Positions: You could be required to work any of the schedules listed below. Specific work shifts and schedules will be determined by the airport. Part-time (16-25) hours per week. Part-time work hours for this position consists of shift-work on any day from Sunday through Saturday, which may include irregular hours, nights, holidays, overtime, extended shifts and weekend shifts, changing shifts, and split shifts. Part-time split shift is defined as any two shifts, lasting at least two (2) hours each, in one 24-hour period with a break of at least two (2) hours between shifts. Exceptions - shifts to support morning, midday, and afternoon / evening operations. Discover the Benefits of Serving America The work we do is rewarding and on the cutting edge of Federal service. You’ll receive competitive compensation and all Federal benefits, including a variety of health insurance options, life and long-term care insurance, paid time off, flexible spending account, retirement plan, flexible work schedules, career development and enrichment training, an employee recognition program and more. TSA is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to non-merit factors as race, color, religion, gender, handicap, age, sexual orientation, national origin, political affiliation, marital status, non-disqualifying disabilities, membership or non-membership in an employee organization, personal favoritism, protected genetic information, or status as a parent. TSA does have requirements to provide same-gender screening to travelers to protect their privacy.

Details: Claims Administrative Services Supervisor Job Summary The purpose of this role is to directs the core functions of the claims customer service and support staff to enable cost-effective, high quality and efficient service. This position will manage the Customer Service team to ensure customer inquiries are addressed to their satisfaction and provide support to the Claim department as required. Essential Job Responsibilities Manage customer service representative who Interact with customers to provide information in response to claim and/or policy coverage inquiries (telephone, email, mail, etc.) while maintaining a professional demeanor in all situations Ensures understanding of customer’s circumstances, problems, expectations and needs, for the purpose of resolving customer inquiries/issues Maintains extensive product knowledge to confirm and discuss moderately complex to complex information for products and/or product features, along with benefits / consequences of an action / request made by a customer/agent Maintains extensive knowledge of policies and procedures and understanding of business and organization. Ensures appropriate application throughout task completion. Complies with company and regulatory guidelines Provides support to Claim department in areas requiring specialized skills or knowledge as well as assisting with setting up appointments and performing routine follow-up. This may require interaction with third parties when necessary All other duties as assigned Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives