Madison Jobs

Details: Job is located in Mequon, WI. AuDTalent is currentlyseeking a Patient Care Coordinator (PCC) to drive growth in a competitive market. In this role you'llhave the opportunity to make a significant contribution to AuDTalent successful history of creating hearingsolutions for a rising marketplace. Description & Responsibilities The ideal candidate willwork with AuDTalent local Clinician to performcertain hearing and hearing aid related services for our Patients. The PCC primary responsibility is to solicitappointments through telemarketing techniques. The PCCwill also provide professional patient care as directed by theiremployer. The PCC shall perform these daily office duties,including but not limited to: Data entry and appointment scheduling usingcompany scheduling protocols and internal scheduling database software. Orderand maintain appropriate/approved office supplies. Manage petty cash account,execute routine bank deposits and credit transactions. Minor hearing aid repairas requested. Submit weekly sales reports to Clinician and corporate staff.Package and ship supplies, ear molds to clinics & main office. Greet allpatients and obtain potential referrals. Understand current marketing promotions.Work directly with insurance companies to determine patient specific coverageand understand current HIPAA laws. Conduct credit application calls withvendors as needed. Minimum Skills Required: High School Diploma or GEDrequired. Minimum of 1 year of previousfront office, customer service handling inbound and outbound calls,telemarketing, inside sales and/or telesales with an emphasis on clientsatisfaction and sales. Proactive customerservice skills. Exceptional professionalism, strong verbal and writtencommunication skills. Outstanding planning and organizational skills. Superiormulti-tasking; time management discipline. Ability to work independently. We offer a competitive compensation based on experience. Benefits(Medical, Dental, LTD, Life Insurance) & Paid Time-off; eligibilityaccording to insurance qualifications. Professional, fast paced and challengingwork environment If you feel it is time to take up a new and demandingchallenge in a position where your effort truly makes a difference, send yourresume with salary history and requirements to . AuDTalent isan Equal Opportunity / Affirmative Action employer, all qualified applicantswill receive consideration for employment without regard to race, color,religion, sex, national origin, disability, or protected veteran status.

Details: Elekta is seeking a Product Support Specialist who will be responsible for the technical and application support of Elekta software, associated third-party products, and support of the people who benefit from their use. Responsibilities include inquiry handling (via phone/modem/fax/email), remote installations, database maintenance activities, and upgrades. If you are a highly motivated individual who would like to become a part of a company that thrives on innovation and is dedicated to fighting serious disease, we would like to hear from you! This position is located in Atlanta, GA – relocation assistance available for the right candidate. In this position you will: Work on complex problems where analysis of situations or data requires a review of identifiable factors; Work within the defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results; Work on projects defined by management and will lead teams of Product Support Associates and Product Support Representatives related to times needed for the execution of the project; Provide regular customized onsite/remote software upgrades Participate in group projects related to company processes; Prepare and deliver internal training classes as part of Elekta University and our continuing education; Possess expert knowledge of company products and service policies and procedures; Effectively communicate to clinical professionals (oral and written) in trouble shooting Oncology Information Systems (OIS)

Details: EVRAZ is a vertically integrated steel, mining and vanadium business with operations in the Russian Federation, Ukraine, USA, Canada, Czech Republic, Italy, Kazakhstan and South Africa. EVRAZ is among the top steel producers in the world based on crude steel production of 15.5 million tons in 2014. EVRAZ employs approximately 100 000 people. We are currently searching for a talented Sr. Network Engineer to join our amazing team in Chicago, IL. Relocation assistance is available. POSITION DESCRIPTION: As a Senior Network Engineer, you will be responsible for architecting, implementing and supporting the EVRAZ North America network. Reporting to the IT Infrastructure Director, you will take the lead during solution architecture, and identify the support tasks needed to maintain the performance, availability and security of the network.

Details: Position : Engineering Technician III Location : Madison, WI Duration : 12+ months+ Required Education: Associates degree with technical discipline or three to five years of technical experience Required Experience: Software knowledge of 3D CAD modeling and Excel Demonstrated intuitive and advanced proficiency to logically troubleshoot up to system level, using identifiable problem solving techniques and previous experience High proficiency to interpret and explain complex technical information. Demonstrated proficiency to utilize and modify computerized work systems Excellent verbal and written communication skills Must be a go getter and likes to help other team members Job Description: Role Summary: Candidate will assist on a team of 15 manufacturing engineers and 8 project engineers working on anesthesia machines. Responsibilities, but are not limited to: Revise Manufacturing Assembly and Test Documentation (OMS - Operational Method Sheets) Assist in implementation of Engineering Change Orders (ECO) Update drawings Minor troubleshooting on anesthesia machines Quality check on anesthesia machines and complete eDHR for each machine Order tools Required Skills: Associates degree with technical discipline or three to five years of technical experience Software knowledge of 3D CAD modeling and Excel Demonstrated intuitive and advanced proficiency to logically troubleshoot up to system level, using identifiable problem solving techniques and previous experience High proficiency to interpret and explain complex technical information. Demonstrated proficiency to utilize and modify computerized work systems Excellent verbal and written communication skills Must be a go getter and likes to help other team members

Details: Since 1984, Synectics has been committed to aligning talented professionals with jobs they find challenging and fulfilling. Let us leverage our recruiting experience and our long-standing relationships with our clients to help you in your job search. To view a comprehensive list of jobs offered by Synectics, please visit our website at www.synectics.com . We offer a wide variety of positions in cities throughout the United States. Synectics is an Equal Opportunity Employer. SUMMARY Provides project support with current Good Manufacturing Practices to clinical supply packaging operations. Provides guidance on procedures and training necessary to be in complete compliance with current GMPs. RESPONSIBILITIES Change Management Process Owner – the QSS is accountable for overall management and coordination of the Site Change Management process. This includes the role as Compliance Network Member for changes affecting regulatory filings. Supplier Quality Management Process Owner – this role will also coordinate with Procurement to select and approve new suppliers and will support the ongoing monitoring program. QASA (Quality Assurance Self Appraisals) Team Leader – in this role, the QSS will lead the QASA Team and conduct QASAs to ensure objectivity and impartiality of the QASA process. APRR (Annual Product Records Review) Team Leader – the QSS will coordinate with the team to prepare an annual report to evaluate data and trending to verify the consistency of the process, identify the need to modify specifications or to implement corrective or preventive actions to lead to product quality improvements. This role will manage the system for change controls as well as coordinating with the team to evaluate proposed changes affecting regulatory filings and determine if Product Change Proposal or Request (PCP or PCR) are needed. They will create the PCP or PCR and gather the available information that supports the change proposal. Supplier Quality Management Process Owner –support the ongoing monitoring program by ensuring the performance of periodic GMP audits of suppliers, maintaining the approved supplier list, and performing and documenting supplier risk assessments. QASA (Quality Assurance Self Appraisals) Team Leader –The leader will prepare and issue the planned appraisal to assure the effectiveness of on-going quality systems, practices, and programs and to identify potential procedural gaps or system weakness. The leader will draft the QASA report and provide progress reports on corrective actions to any findings.

Details: Brooksource is looking for a Sr. Java Develope r for a large health insurance company in Madison, WI. This is a 6 month contract that will likely be extended, offering very competitive compensation. You will be working in the division that is supporting applications for military members and their families. This is a senior level position, looking for someone with 4 or more years of application development experience, with at least one year of experience in internet development. You will be responsible for the designing, developing, and leading internet/web related applications, often acting as the project leader for multiple, large projects. Job Responsibilities: Analyze and prepare specifications for major requests for service Code internet/web based applications Provide in-depth analysis, design and support for internet applications across multiple platforms and network environments Develop and support GUI standards and procedures for web applications Lead and execute several major projects Test programs/systems and prepare documentation Technologies and Skills Needed: Java/J2EE REST Web Services JavaScript Spring Eclipse/RSA Struts WebSphere SQL/DB2 Interested in learning more about this opportunity? Apply directly to this posting!

Details: This project is for the Commercial Lines area of our customers business. We need a strong developer to work on projects for one of their product lines, including working with the vendor to get their source code complied and working in our environment. Looking for candidates strong with: 1. C++ development 2. Visual Studio 3. Windows About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Details: The Analyst will be responsible for working with customers (both internally and externally) to determine what and how systems both front, mid and backend need to change to allow for the federal governments ICD-10 health coding requirements. ********Looking for candidates with 0-3 years of experience. Candidates must be local to Madison and can interview in person**************** About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Details: Trillium Construction is now hiring Apprentice Electricians for multiple projects throughout Iowa and Illinois. Pay is based on experience and Per Diem is provided for travelers. If interested and meet the qualifications please send your resume with verifiable references to .

Details: Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Sales Representative in the Madison, WI and Milwaukee, WI area. ESSENTIAL DUTIES Profitably grow new and additional business with shippers in assigned region Embrace and successfully sell any new service offerings by Dohrn Transfer Company Leverage Dohrn Transfer’s service offerings to create a deeper relationship within existing customers Qualify and follow up on leads in the assigned region Turn in daily call forms by the end of each week Reach out to existing accounts monthly looking for updates and addressing concerns Collaborate with the Customer Service group to implement value added solutions for your customer base Support all company goals and policies Must be proficient in using Dohrn Transfer’s reporting functions Must effectively use sales reporting tools to leverage information and effectively communicate within the organization Must be willing to handle new administrative, research and sales tasks Able to react to change productively and handle other essential tasks as assigned Need to be available for Friday monthly conference calls even if that is not a scheduled day working React to change productively and perform other duties as needed

Details: MANAGEMENT CONSULTING – BUSINESS ANALYST Use Your Experience To Help Businesses Grow! This position will analyze the data gathered through Global Resources’ Business Survey and consult with individual clients and recommend services that would benefit their business. Global Resources, LLC is the largest full-service business development firm serving small to mid-sized businesses throughout the US. Through the coordinated efforts of our corporate headquarters and field service personnel; Global Resources installs proven methods, systems, controls and incentives to enable business owners and their managers to maintain positive cash flow, control costs, and accelerate the growth of their companies. As a Senior Business Analyst , you will analyze small to medium-sized businesses; determine the financial impact of ownership decision-making, corporate structure, business planning and industry benchmarking. At the conclusion of the analysis, the Senior Business Analyst and the client will decide if it makes sense to move into the implementation phase, utilizing the resources of Global Resources Consulting Services Division. Analysts are given the tools and trained in the skills necessary to accomplish this task. However, successful analysts have attributes that cannot be taught. They are strong, dynamic, confident teachers, communicators and leaders with exceptional understanding and empathy.

Details: Provides project support with current Good Manufacturing Practices to clinical supply packaging operations. Provides guidance on procedures and training necessary to be in complete compliance with current GMPs. The Quality Systems Specialist (QSS) will perform the following main functions: *Change Management Process Owner - the QSS is accountable for overall management and coordination of the Site Change Management process. This includes the role as Compliance Network Member for changes affecting regulatory filings. *Supplier Quality Management Process Owner - this role will also coordinate with Procurement to select and approve new suppliers and will support the ongoing monitoring program. *QASA (Quality Assurance Self Appraisals) Team Leader - in this role, the QSS will lead the QASA Team and conduct QASAs to ensure objectivity and impartiality of the QASA process. *APRR (Annual Product Records Review) Team Leader - the QSS will coordinate with the team to prepare an annual report to evaluate data and trending to verify the consistency of the process, identify the need to modify specifications or to implement corrective or preventive actions to lead to product quality improvements EDUCATION AND EXPERIENCE A BS preferably in a scientific or engineering discipline. TECHNICAL SKILLS REQUIREMENTS Strong analytical skills in collecting and researching data; capable of analyzing information skillfully and maintaining accurate/concise records with attention to details. Skilled in mathematical reasoning, knowledge of probability and statistics and ability to use various applications such as Microsoft Access, Excel, & Word. Strong communication skills, including technical writing skills and training/presentations skills are required. Listens carefully and gets clarification; able to express complex ideas in a clear, concise manner; capable of explaining technical issues to non-technical personnel. Writes clear, accurate and concise technical and non-technical documents. Capable of interfacing with management and non-management employees in manufacturing, engineering and maintenance, quality and laboratories. A candidate with experience with structured continuous improvement methodologies and risk management tools is desirable. Experience in GMP auditing is preferred but not required. PHYSICAL POSITION REQUIREMENTS The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; ability to lift up to 25 lbs; sometimes exposed to moderate noise. Specific vision abilities required by this job include ability to distinguish colors and to adjust focus. Ability to travel and possible weekend work required About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Details: Role: Sales Telesales Executive Assignment: Inside Sales Executive Location: Middleton, WI Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole. Assignment Capsule Be part of a dynamic Sales organization– deliver value and quality in a fast paced environment. Humana is seeking an Inside Sales Executive who will: use business to business sales skills and product expertise to influence internal and external customers, optimizing business outcomes in the process. Successful Sales Agents in this role have High Earning potential - Base Salary and Incentive! Build and sustain productive long-term relationships with insurance agents/brokers and internal market leaders Provide information about Humana’s products, coverage plans and value proposition to brokers over the telephone Influence the selling behaviors of the agents/brokers within your territory assignment Meet and consistently exceed sales and activity goals established for individual representatives and teams Key Competencies Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions. Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints. Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.

Details: Complete Personnel Logistics has a GREAT opportunity for the right professional with a CDL B Truck Driver License. The company is a major manufacturer and distributor of building products, included but not limited to siding, windows, and roofing supplies. This opportunity consists of making deliveries in a 26’ box truck about 70% of the time and the other 30% performing warehouse duties – loading and unloading trucks, pulling orders, and other general warehouse duties. Monday – Friday Average 45 to 50 hours a week 1st Shift starting at 7:00 A.M $16.50/Hour – Overtime after 40 Full Benefit Package after 90 Probationary Period The Ideal Candidate will have : (Preferred but not required) Team Player Attitude Flat Bed Experience Boom Truck Experience Exceptional Customer Service Skills and Background Positive & Professional Demeanor Excellent Communication Skills Inventory Control Experience Outstanding Attendance & Safety Record Stable Work History For consideration, please submit your resume to or call 1-800-541-8154 x211 and ask for Jessica.

Details: Many of our successful sales associates come from various industries, such as: Insurance, Real Estate, Financial Services, Banking, Education, Customer Service, Marketing, and Retail with varied job titles such as Teacher, Manager, Business Owner, Sales, Executive, Marketing Professional, Financial Planner, and many more. What is your background? Apply today to learn more about this amazing opportunity. Aflac agents are independent agents and are not employees of Aflac.

Details: This position is open as of 7/5/2015. Angular/C#/ .NET Developer If you are a C# .NET Developer with experience, please read on! Located in Madison, WI we are a cutting edge software company building complex solutions. We are a small, dynamic team creating completely unique applications used by hundreds of thousands of people across the entire country. Due to our continued growth and big plans for the future, we are looking for a skilled .NET Developer. If you have at least 5 solid years in C#, .NET and Angular, we definitely want to talk to you! Top Reasons to Work with Us 1) You'll never get bored working on a variety of projects 2) Work for an INC 5000 list veteran 3) Awesome team dynamic What You Need for this Position More Than 5 Years of experience and knowledge of: - C# - .NET - Angular - Knockout - BackBone - Entity Design Patterns - SQL - Full stack development - ASP.NET MVC So, if you are a C# .NET Developer with experience, please apply today! Required Skills C#, .NET, Angular, Knockout, BackBone, Entity Design Patterns, SQL, Full stack development, ASP.NET MVC If you are a good fit for the Angular/C#/ .NET Developer position, and have a background that includes: C#, .NET, Angular, Knockout, BackBone, Entity Design Patterns, SQL, Full stack development, ASP.NET MVC and you are interested in working the following job types: Information Technology, Engineering, Professional Services Within the following industries: Computer Software, Banking - Financial Services, Biotechnology Our privacy policy: Your resume and information will be kept completely confidential. Looking forward to receiving your resume through our website and going over the job in more detail with you! CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Details: Will assist residents with grooming, dressing, eating, bathing, walking and other activities of daily living

Details: This position is open as of 7/4/2015. Engineering Support - Documentation, scheduling, Costing, EPICOR We are currently looking for a detail-oriented, organized, Engineering Support professional to work closely with our engineering teams, helping to take some of the additional administrative burden off of the teams. What You Will Be Doing We don't need an engineer for this role, rather a highly organized person with the ability to handle multiple priorities with multiple people and teams, and basically support the engineering department through the following: •Finalizing paperwork ( Work Orders, MoMs, Process Documentation, document revisions, reports, etc.) •System Updates – Work with Epicor •Support costing activities, capital planning projects, and capital expense requests, among others •Provide cross team coordination and communication on critical projects, administrative tasks, data collection •Create, update, and revise forms such as control plans, parameter sheets, quality plans, etc. to control documentation •Scheduling - Support product launches by maintaining deadlines •Basically, keeping the engineers on track by performing the organization tasks that they might not either have the time, the patience or the follow-through to get done. The successful candidate will work in accordance with product specifications and standards and with the guidance of a variety of engineers. This position will coordinate administrative duties, projects, data, and more to meet quality standards and customer requirements. What You Need for this Position Ideally qualified candidates will bring with them the following: •1-2 years' experience working closely with engineering, R&D, quality, and manufacturing •Strong verbal/written communication skills •Strong computer skills; MS Office and Epicor knowledge preferred •Demonstrated ability to work multiple projects simultaneously and to prioritize and balance multiple tasks from a variety of team members •Strong collaboration skills with the ability to work well in cross functional teams •Ability to work independently and as part of a team in a fast-paced, manufacturing environment •Excellent organizational, problem solving, time management in order to meet deadlines •Good interpersonal skills and ability to interface with people at all levels in numerous functions •Must be open-minded, flexible, and able to adapt easily and accept new ideas quickly •ISO experience preferred If you are a highly organized professional with a background supporting engineers, please contact me/apply today. Required Skills Engineering Support, system upgrades, Scheduling, BOM/MOM, Epicor sytem Exp desired, Documentation, Team organization If you are a good fit for the Engineering Support - Documentation, scheduling, Costing, EPICOR position, and have a background that includes: Engineering Support, system upgrades, Scheduling, BOM/MOM, Epicor sytem Exp desired, Documentation, Team organization and you are interested in working the following job types: Engineering, Information Technology, Design Within the following industries: Manufacturing, Banking - Financial Services, Biotechnology Our privacy policy: Your resume and information will be kept completely confidential. Looking forward to receiving your resume through our website and going over the job in more detail with you! CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Details: Become a sales professional through the Yelp Sales Development Program Since 2004, our mission has been connecting people with great local businesses, and we’ve fundamentally changed the way consumers make buying decisions. By taking word of mouth online, Yelp brings transparency to the local business market. We believe in helping consumers make smarter and more informed decisions about where to spend their money. As an Account Executive in our Yelp Sales Development Program (YSDP), you will help local businesses connect with consumers through Yelp Ads. But it doesn’t stop there. YSDP provides a twoyear track for your professional growth, which means you’ll always know where you stand. This transparent program outlines what you need to be doing every day, month, and quarter to reach the next level. Increased compensation, title, and responsibilities will keep your career moving in the right direction. If you’re looking for a career (not a job), a company that's invested in your personal development, a solid compensation package, and great training, we know just the place. Task-At-Hand: Manage your own leads: utilize online and offline sources to cultivate new leads and develop/maintain your pipeline Make a high volume of daily outbound sales calls to business owners across all verticals Drive the full sales cycle to attain new business: make introductory calls, assess business goals through qualifying, work with business owners in Yelp’s platform and advertising packages, and close the deal Achieve and consistently exceed monthly sales goals

Details: Position Overview Shift: 12:30 pm - 9:00 pm with rotating weekends Interviews vendors to obtain an accurate understanding of the type, cause, and nature of a failure and whether or not it qualifies for coverage per the terms of the warranty contract. Authorizes and denies warranty claims based on the claim adjudication process. ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Vets/Disability Responsibilities 1. Makes authorization decision on home warranty claims based on contract terms and conditions. 2. Gathers and records accurate information regarding warranty service requests in non-HVAC categories. 3. Handles new claims, tele-apps, renewals, customer service, coverage questions, vendor enrollment and outside sales representative call. 4. Enters information from contract holders and vendors regarding type, cause, and nature of reported system failure. 5. Ensures necessary information is collected in order to accurately determine warranty coverage per the contractual terms. 6. Communicates approved and denied claim adjustments to contract holders and the associated vendors. 7. Assists contract holders in understanding the coverage determination, contract holder's options regarding instructing a technician on how to proceed, and, if needed, the collection of their claim cost reimbursement. 8. Determines if a contract holder's demand for further review of a refused claim adjustment should be escalated to higher level. 9. Responsibilities include fax and email authorization, internet service support, queue follow-up work, equipment research, equipment ordering, and invoice processing. Education and Experience Requirements • High school diploma or GED Knowledge, Skills, and Abilities • Knowledge of Microsoft Excel and office • Knowledge of Virtus and Internet • Knowledge of Customer Service & Support (CSS) application is preferred • Typing skills of 35 wpm Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.