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Sales Account Manager

Sun, 04/26/2015 - 11:00pm
Details: Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Supply Chain Services and Service Centers. The successful Account Manager must be willing to make a full and long term commitment to making DXP a success. The account manager is a core member of our team and must be someone who understands what it takes to achieve success in a competitive environment. This position requires someone who is willing to work long, hard and smart at providing customer solutions, and has a do what it takes attitude to achieve long term success. The account manager position requires not only sales and technical skills, but has the ability to see the big picture, be creative in bringing solutions to the customer, and is comfortable in taking a leadership role as the core member of the team. Responsibilities of the Sales Account Manager include, but are not limited to: • Must be able to clearly articulate business drivers, balance sheets, and total cost of ownership concepts with key decision makers (including upper management). • Must be aware of the customer's vision and supply chain initiatives objectives and be proactive in the process of providing solutions. • Ability to establish and expand relationships with decision makers within each customer organization. • Understands the organizational structure and capabilities to offer excellent customer service and support by leveraging internal resources. This will require maintaining an accurate organization chart identifying decision makers and influencers with their attitude toward DXP and our products/services. (Detractor, supporter, promoter, etc). • Customer driven - documented success in exceeding sales goals, objectives, new products and cost saving. (Provide routine cost savings reports and have the customer agree to the savings when possible) • Strong process discipline: • Manage customer service levels and provide customer service reports to management for review (open orders, past due orders, on-time deliveries, quotation response and accuracy, shipping errors, OS&D's, etc.) on a schedule basis (weekly, biweekly, monthly, etc.). Immediately communicate with management any issues need their involvement. • Manage and set margin levels on all products via accurate libraries in CC and other communication with the service center personnel. • Oversee price levels at the customer as compared to the market and level of service. Manage the supplier relations to continuously negotiate for rebates and better customer specific pricing. • Manage the process to timely pass on all price increases to the customer • Provide routine cost savings reports and have the customer agree to the savings when possible. • Provide DXP management monthly reports for each key account highlighting any changes, service problems, challenges from competition, customer projects and initiatives, cost savings reports, delivery delays, supply shortages from our suppliers etc. • The ability to develop strategic plans and accurate forecasts for account(s). • Communicate well with others internally and externally, and be able to resolve unique customer issues proactively, as opposed to reactively.

Machine Operators Needed!

Sun, 04/26/2015 - 11:00pm
Details: 2nd and 3rd Shift Machine Operators needed for an industry leading company in the Jenkintown area!! Testing at every stage of production to ensure that each product meets industry and customer specifications Produce high quality specialty fasteners assembly and precision components

Manager of Information Security

Sun, 04/26/2015 - 11:00pm
Details: . The Superior Group has a direct hire position for a Manager of Information Security in the Conshohocken / Plymouth Meeting, PA area. Principal Duties Establishes, plans, and administers the overall policies, goals and procedures for the information security function. Develops and tests information security plans and controls in conjunction with internal and external auditors. Controls and administers the disaster recovery and business continuity plans, procedures, and tests. Performs and evaluates information risk on a regular basis, identifies areas of risk and assists with solutions for remediating exposures. Promotes information security awareness within the organization

CUSTOMER SERVICE IMMEDIATE HIRE

Sun, 04/26/2015 - 11:00pm
Details: White Label IN NEW YORK / NEW YORK IS SEEKING ENTRY LEVEL CANDIDATES FOR CUSTOMER SERVICE!!! ***We are NOT a telemarketing firm! No stuffy office environment!*** Where do you see yourself in 10 years? Five years? Next year? Do you believe in working hard to play harder? WL is looking to immediately hire self-motivated, positive and passionate candidates to develop into managers and sales executives. Ideal candidates are seeking professional growth, a great work atmosphere and opportunity for the future. WL is a direct sales and marketing firm working on behalf of Fortune 500, Fortune 100, and world renowned Non-Profit organizations. We utilize a face-to-face direct marketing approach under four platforms: retail, events, canvassing, and B2B services. Due to our record breaking numbers, our clients have given us the green light to hire an incoming entry level class. Hired Candidates will Receive the following: Training Ongoing Support Team Atmosphere Fast Growth Fun Corporate Culture Face to Face Customer Service Experience Business Trips Travel Opportunities Multitasking Skills Opportunity to Manage Different Personalities WL only promotes from within ! Every Manager has held every position in the company starting at ENTRY LEVEL. Entry Level Benefits: Excellent career progression opportunities Company iPad Full Training Customer Service Experience

Business Account Executive 1

Sun, 04/26/2015 - 11:00pm
Details: WATCH YOUR CUSTOMERS GROW ALONG WITH YOUR CAREER Show them we mean business Small to medium-sized business owners are hungry for tech-based solutions that give them an edgeexactly what you'll offer as a Business Account Executive for Comcast Business Services. Our integrated suite of Internet, phone, Ethernet and TV products and services is tailor-made for up-and-coming businesses in every type of industry. So you're not just selling; you're playing an active role in your customers' future success! You'll need a listener's ear to quickly assess your customers' needs - as you create the bundle of products and services to serve them best. Other responsibilities include generating new sales leads both in person and over the phone; creating/delivering compelling sales presentations to your prospects; and developing partnerships/affiliations with local organizations. You'll become an expert on the local competitive landscape; and be able to meet or exceed your sales goals and territorial objectives. We'll provide in-depth ongoing training on the full range of Comcast products and services (both existing and emerging). In return you'll bring strong persuasive, negotiation and follow-up skills to the mix, along with a proven ability to successfully close a sale. If you'd enjoy being part of a close-knit, results-driven team where exceptional growth means limitless potential for you and your customers, we'd like to hear from you. To get started on this new and exciting path, please use the link below to review the full job description and complete an application.

Helpdesk Rep/Call center Rep/Customer Service Rep

Sun, 04/26/2015 - 11:00pm
Details: CSI Techassists in staffing hundreds of locations nationwide for a Fortune 500 Pharmacyand Retail Healthcare company. This will be a second shift role, startingbetween 1pm and 4pm. The pay will be setat $13/hour, We arecurrently seeking candidates for an IT Helpdesk position in Smithfield,RI for a contract to hireassignment. Pleasesee the description below: Schedule/Shift : This callcenter is open 24/7. Workers will need to work holiday and weekend daysas scheduled. Workers will be assigned 1 weekend day per week. Workers areassigned 8 hours days with overtime as needed. Start time will be scheduledbetween 8am and noon. Training will be 2 weeks. Trainingclasses will be held from 8:30am – 5pm *Training is mandatory *Anytime off requests must be made and approved prior to the start of theassignment. Aboutthe Position : This entry level position requires the prompt technical responses to questions from retail store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction

MPC Technician

Sun, 04/26/2015 - 11:00pm
Details: Perform duties within Metallurgical Process Control. The person accepting this job will first train under MPC technicians and learn how to perform temperature uniformity surveys on thermal processing furnaces and be responsible for calibration and maintenance of electronic measurement and test equipment (MT&E); including temperature controllers, temperature indicators, and temperature recorders. Also, knowledge of thermocouples, and other temperature measuring devices will be required. Knowledge of SAP, Solumina, and MRP will be a necessity. Familiar with the following computer software: MS Word, MS Excel, MS PowerPoint, and a general understanding of quality procedures. Be able to follow written/verbal procedures and instructions. Possess good organizational skills. Follow all EH&S rules and guidelines. Support ACE and continuous improvement. Possess good people and communication skills. Five to six years experience in quality/manufacturing environment. Proficient in MS Word, MS Excel, MS PowerPoint, and quality procedures. Possess exceptional people and communication skills. Overtime may be needed and must be willing to work an alternate workweek, as demand requires. Be able to work in a team environment. Be able to handle multi-tasking duties. Required to successfully pass annual vision screening. Two-year technical associates degree preferred.

Insurance Agent

Sun, 04/26/2015 - 11:00pm
Details: Overview: Acceptance Auto Insurance is a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. We currently write non-standard personal automobile insurance in 12 states and are licensed as an insurer in 13 additional states. Our Corporate Headquarters are located in Nashville, TN with Claims Offices located in Nashville, TN, Chicago, IL and Tampa, FL. As of January 1, 2014, we leased and operated over 350 retail locations, staffed by employee-agents. Our employee-agents exclusively sell insurance products either underwritten or serviced by us. Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program. As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers. Learn more and apply Visit us at www.acceptanceinsurance.com/careers Position Summary: As an Insurance Agent , you will be responsible for the sale of insurance products and handling all customer contacts received either by telephone or face-to-face in the retail location. You will also be recognized as a trusted business advisor, and a representative of the company’s values and mission. Responsibilities: Assess customer needs and advise clients on coverage options. Provide quotations, pricing, and required information to prospects. Complete the sales process for each customer. Develops and maintains relationships with business partners around the community (i.e. car dealers, loan processors, etc). Perform outside marketing activities to generate company sales. Prepare quotations on customer change requests to policies Receive and respond to all customer inquiries and complaints. Request any missing or required information from customers and follow up for that information. Maintain strong knowledge of all company products, pricing, and policy features. Maintain knowledge of industry competitors and provide critical market feedback to your supervisor regarding local competition and service needs. Direct customer service representatives (CSRs) in tasks relating to coverage of retail office. Follow-up routinely with customers on all open or unresolved issues including calling lapsed customers. Answer the telephone in a prompt, professional and courteous manner. Report any and all conditions affecting customer satisfaction. Maintain appropriate records including, but not limited to, all time worked, reporting of sales activities, other reporting as required by Regional Manager or Corporate Office.

Jr Systems Administrator

Sun, 04/26/2015 - 11:00pm
Details: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options. System Admin for the Naval Justice School (NJS). NJS utilizes NETC as a backbone for network connectivity but manages and maintains its own active directory, file system and internal email server. The sys admin will maintain the small server farm, perform data backups, maintain the exchange server, respond to NETC regarding issues with the network and troubleshoot a variety of IT related issues. The sys admin should be able to operate independently and respond to requests from the staff and students. About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

Entry Level Business Management

Sun, 04/26/2015 - 11:00pm
Details: Businesses’ everywhere are interested in outsourced sales and marketing, but few are savvy enough to accomplish the job themselves.​ Outsourced marketing is the standard, and our service is highly valued.​ We help fortune 100 companies within the telecommunications industry market new and inventive products. We are the best in the industry at sales and marketing, which is why we represent such prestigious clients. That being said, endless growth and opportunity exists within our company.​ We are looking for intelligent, hardworking individuals! This is a chance for new candidates to learn firsthand about Sales, Marketing and Public Relations while finishing up college.​ The Distinctive Edge teaches invaluable skills that can be used in this industry or potentially any other. What we provide: New age marketing tactics A fast paced work environment An amazing atmosphere Personal and professional development Actual Advancement opportunities Leadership coaching / Sales Coaching Travel opportunities Ground floor marketing experience Hands on business experience The Benefits: Travel Opportunities Energetic and Supportive Work Environment Weekly Pay Bonuses Formal Business Training Mentoring and Coaching Advancement Opportunity

Senior Buying Assistant

Sun, 04/26/2015 - 11:00pm
Details: Total Wine & More ...a retail success story! Started by two brothers in Delaware, we are now America’s largest independent fine wine retailer, with over 110 stores in sixteen states and more than $1.5 Billion in annual sales. We are proud of twenty-two years of positive comp store increases and have a dedication to service, selection and value for our customers. However, it is our people, more than anything, that make Total Wine & More a great company. Our team members are entrepreneurial in spirit, passionate about wine, beer and spirits and committed to our growth. The Senior Buying Assistant, reporting to the Senior Manager of Beer, is responsible for supporting the Beer Buying team in setting up and approving new products as well as sending and tracking orders. In addition to typical support duties including: filing, data entry, photocopying, scheduling and meeting coordination, this individual is responsible for creating and maintaining tracking sheets, supporting multiple projects for the buyers, and managing deadlines. If you are someone that has strong analytical, organization, follow up and Excel skills then this role is for you! Essential Functions: •Assist Senior Manager and Beer Buying Team with various long term projects, and manages deadlines and deliverables •Work with external (suppliers) and internal teams to set up New Items in our assortment •Create and maintain tracking sheets to support project list and performs next steps as needed •Ensure electronic files are kept current and organized •Produce weekly ordering reports for the buyers •Maintenance of sending, receiving and tracking orders through supplier communication •Update agendas and prepares materials needed for meetings •Prepare and communicates weekly reports to internal teams •Provide support in various projects as assigned

Service Technician

Sun, 04/26/2015 - 11:00pm
Details: To provide after delivery service to our customers and follow-up training regarding customer expectations to our sales team and designers. KEY RESPONSIBILITIES: Inspect product, assess concerns, and solve problems Perform basic repair functions on the furniture Communicate with stores if customer’s concerns are a point of sale issue Order parts necessary for repair of furniture Complete any reports required regarding inspection and follow-up Determining if furniture is repairable or if it must be replaced. Assist with the quality inspection of products before they are delivered to the customer Assist with training on customer expectations Communicate with corporate quality department regarding any quality issues that need to be addressed at the factory level Maintain the service area in good, clean condition Interface with store personnel as required Other duties as assigned

Hiring Local CDL A Drivers in Youngstown,OH! AM and PM Shifts!

Sun, 04/26/2015 - 11:00pm
Details: Linehaul Drivers Needed- Home Daily! Central Transport is seeking quality drivers to fill Linehaul/Dock positions out of our terminal in Youngstown, OH. This position is full time and has opportunity for advancement. We offer great schedules that have our drivers Home Every Day AND Weekends Off! Central Transport also provides excellent income for those qualified drivers seeking to take their career to the next level! Central Transport Offers: Home Daily! Weekend Off! Dedicated Routes! 45-55 Hours/WK. Competitive Wages! Paid Time Off Productivity Bonuses! Referral Bonus Program. Medical, Dental & Prescription , 401K Benefits. Uniforms Provided. Assistance In Obtaining Hazmat Endorsement Apply in Person at: 5400 W.137th at. Brook Park, OH75247 For immediate consideration or any questions, call CT Recruiting at (866) 752-3738 http://www.centraltransport.com/ JOB SUMMARY OR PURPOSE: To transport or deliver freight by driving tractor trailer combinations short distances and/ or long distances. JOB DUTIES: Load and unload trailer with mechanical freight handling equipment as required. Inspect truck for defects and safe operating conditions before and after trips. Check paperwork and trailer to determine if hazardous materials are present and if placards are required and apply if needed. Maintain records required for compliance with State and Federal regulations. Perform all duties in accordance with company policies and procedures, and comply with all Federal, State and local regulations for the safe operation of a commercial motor vehicle. RESPONSIBILITIES: Safe and legal operation of a commercial motor vehicle. Safe and timely transportation of freight from origin to destination. Proper loading and unloading of freight to assure safety and minimal risk of damage to cargo and danger to people. Development and maintenance of professional and effective relations between the company and the customer. Professional representation of the company through responsible driving.

Nurses Aide Training

Sun, 04/26/2015 - 11:00pm
Details: Nursing Assistant Trainee team members assist with ensuring the health and well-being of our residents by participating as a student in a Nursing Assistant Training Program. After successful completion of the training program, candidates will be eligible to sit for the NYS certification exam. Upon certification, candidates will be eligible to apply for employment within Elderwood as a Certified Nursing Assistant. Supervisor & Accountability: Under the direct supervision of the Primary Instructor/Clinical Instructor during the training program; directly accountable to Unit Manager, Assistant Unit Manager or Charge Nurse while working on the nursing unit. Qualifications: • Eighteen (18) years of age required; high school diploma or equivalent required. Successful completion of program required entrance testing and application process. • No findings or convictions of resident abuse, mistreatment and misappropriation of property through any current or previous licensing agency. EOE

Payroll Analyst

Sun, 04/26/2015 - 11:00pm
Details: Our client, a well known company in Hartford, is looking for an experienced Payroll Analyst. The Payroll Analyst will be responsible for payroll processing, calculation of payroll taxes, and withholding and garnishments. A strong background in ADP and Excel is essential. Should you meet the qualifications and would like to be considered for this position, please email your resume to Josh Marcus at . Should you already be registered with Ledgent Search Group, please contact your Ledgent Recruiter.

2nd Shift Collection Account Manager

Sun, 04/26/2015 - 11:00pm
Details: Hours (total of 40 hours/week, days will vary): Monday through Friday: 12pm – 9pm Saturdays: 9am-6pm Sunday: 3pm-7pm Want to grow your professional career while helping customers? Want to work with a tenured team of professionals who work in a great environment with clear goals and direction? Want to work for an industry leader who is experiencing rapid growth & success? If so, become a Collection Account Manager for the exclusive lender for America's largest automotive subprime financing company. Success in a retail, restaurant, customer service, dispute resolution, default prevention, customer retention, collections, telemarketing, rent-to-own or similar position is preferred. Although a 40 hour work week, must be able to work evenings and weekend hours. We offer a great compensation package, excellent benefits, excellent paid time off plan and a great opportunity for career advancement due to the company's tremendous growth plans. Opportunity: · Earn excellent compensation and the extremely competitive incentive plan ($14-15 per hour) · Work in a 1st party secured loan environment · Have the backing of a Service Department that ensures customer satisfaction to allow for continued installment loan payments · Become a top performer and run your multi-million dollar portfolio like your own business by setting priorities as needed to accomplish your goals · Take advantage of extensive company training that includes: classroom, online certification and mentorship · Learn more about the Consumer Finance industry due to our vertically integrated business model that includes Underwriting, Funding and Collections · Learn what it means to advance a customer as they move into a better credit situation · Excel in your position and get promoted into a Credit Analyst or Collection Manager position Key Objectives Of Top Performers: · Meet daily, weekly and monthly goals within 60 days to allow for a performing portfolio and the credit advancement of our customers · Utilize the company’s extensive training to learn the Discover system, phone system, policies and procedures, culture and overall company operations · Expand your knowledge with understanding Underwriting guidelines and the full sales process · Seek long term resolution with customers, educate & re-educate our customers on the importance of rebuilding their credit Key Skills Needed To Succeed: · Listen intently to the customer · Prioritize calls & time throughout the day to ensure efficiency and effectiveness · Deliver tough news without losing the customer’s trust · Build rapport with customer and team members · Stay organized · Have excellent follow up skills · Be task oriented · Be able to identify problems and offer solutions · Be able to negotiate as needed · Have prudent judgment · Exercise good common sense Company Benefits: · Preferred health & dental with minimal out-of-pocket cost · Health reimbursement account option · Company paid vision coverage when part of the health plan · Company paid term life insurance · Company paid short & long term disability · Excellent matching 401(k) plan (traditional & Roth options) · Excellent paid time off plan · Paid holidays · Flexible spending accounts · Additional life insurance plan with great rates · Employee assistance program · Prescription plan · Company paid patient advocate program · Hearing aid coverage · Preventive care incentive · Voluntary auto & home insurance discount program Keywords: Customer Retention, Customer Resolution, Collections, Collector, Installment Loan Collections, Dispute Resolution, Default Prevention, Entry Level, Retail, Hospitality, Restaurant, Server, Call Center, Inside Sales, Business Development, Rent To Own, Payday Loans

Hospice Aide

Sun, 04/26/2015 - 11:00pm
Details: FTR (40 hours/week) 12P-8P Basic Function: Partners with interdisciplinary team to assist in the care management of patients and family. Supports care plan of patient and focuses on quality of life in all interactions with patient, family and other partners. Supports the mission and value of the organization. Essential Functions: Acts as part of the interdisciplinary team structure within the scope as defined for the hospice aide. Schedules and plans patient-centered visits based on care plans developed by nurse. Assists patients with activities of daily living. Maintains accurate required records of patient care. Informs hospice nurse of any change in patient's condition or family situation. Assists with household health-related activities. If the patient is home-based, initiates and maintains patient schedule and notifies registered nurse, patient/family of schedule changes. Participates in quality improvement planning and process. Attends mandatory in-services. Supports and promotes a culture of compliance and ethical business conduct. Complies with and cooperates fully in all components of the organization's corporate compliance program. Acts in accordance with and adheres to all applicable regulatory and legal guidelines.

Industrial Automation Specialist

Sun, 04/26/2015 - 11:00pm
Details: We are seeking an enthusiastic and self-motivated Industrial Automation Specialist to promote and provide pre and post-sale technical support for Rockwell Automation products in Minneapolis and St. Paul metropolitan area with an emphasis on Variable Frequency Drives (VFD) and power products.Industrial Automation Specialists are members of the Automation Sales Group, a team of Sales Engineers supporting the Sales, Growth and Marketing of Rockwell Automation / Allen-Bradley Products and Services. This position reports to Automation Sales Manager in New Brighton, MN branch.• Integrate with company’s sales force and business partners to provide technical expertise, sales presentations, and product demonstrations.• Provide pre-sales and post-sales technical support as required for Rockwell Automation / Allen-Bradley products & services. • Call on customers such as engineers and management personnel at Industrial End-User and OEM organizations to convince prospective clients of desirability of products and services offered.• Assume additional responsibilities as required

Striker

Sun, 04/26/2015 - 11:00pm
Details: Title: Striker Classification: Non-Exempt Reports to: Branch and/or Warehouse Manager EOE M/F/Disabled/Vet Company Overview: Gulfeagle Supply is a family owned business with 60+ locations servicing the Southeast, Midwest, Southwest and the Rockies. We are a full line distributor of residential and commercial roofing and building products. Gulfeagle Supply specializes in servicing the professional contractor while also providing a variety of products and services to the homeowner, building owner, architect and general contractor. We take pride in delivering the highest quality and best value to our customers. Job Description: Responsible for safely loading or assisting in loading and securing materials on trucks daily. Assists in verifying materials and quantities for accuracy. Assists driver in: locating job sites, backing up into a job site, and placement of the conveyor. Unload or assists in unloading materials by using crane, conveyor, piggybacks, and/or by hand. Other duties as assigned. Requirements: Strong communication skills (verbal and written) when dealing with vendors, management, and team members Must be able to work both indoors and outdoors under adverse weather conditions. Ability to bend, reach, lift and climb Must be able to lift 100 pounds of material continually for up to 2 hours at a time Must be able to climb a 40 foot ladder to deliver materials on a pitch roof Maintain a safe and clean work area Must be able to pass a company required drug test; employees are subject to random substance abuse screening under company policy Must be a U.S. citizen or be authorized to work in the U.S. Preferred: Experience driving a forklift Previous material handling a plus Gulfeagle offers competitive compensation including a comprehensive menu of benefits: 401(K) Retirement Plan including Employer Match Paid Vacation, Sick and Holidays Health Insurance - Medical, Dental & Vision Life, AD&D, Short & Long-Term Disability Health & Wellness Programs Flexible Spending Accounts Health Savings Accounts Employee Discount Programs

Client Service Analyst Job

Sun, 04/26/2015 - 11:00pm
Details: What will I do as a Client Service Analyst? Key point of client contact for service-related requests or issues. * Ability to build and leverage mutually beneficial relationships and networks internally. * Effectively synthesizes content written and orally. Demonstrated resiliency and sound judgment in dealing with business and corporate challenges. Able to engage in a service-focused manner with clients when helping solve/manage content deliverables. Strong project management and process skills. Able to effectively work with virtual and diverse teams (i.e. operations, offshore global operating center, technology, etc.). Demonstrated communication and interpersonal skills. Demonstrated ability to learn and utilize various computer software, including MS Excel. Ability to escalate issues to the right people appropriately. Administrative accountability-correctly tracks time and expenses using IRI systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management. Core Competencies: • Client Focus • Problem Solving • Planning and Organizing • Quality Control and Process Improvement What are the responsibilities of a Client Service Analyst? Manage content delivery for client; including Content Delivery Client Satisfaction. Support exceeding revenue by high quality service delivery and data. Coordinate and execute high quality on-going analytic and ad-hoc requests. Work very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications. Use strong analytical skills to consult with our client’s sales, category management and brand and trade marketing groups. Identify and develop IRI service opportunities with client. Utilize creativity in identifying new techniques and processes. Establish and track critical metrics to measure progress against quality initiatives. Develop and leverage strong, collaborative relationships with Information Technology and Operations Delivery teams. Liaison with offshore operating teams. Ensure high level coordination between Business Development and Client Insights (including offshore staff). What are the qualifications for a Client Service Analyst? In addition to the above skills set, the ideal candidate must possess the following: • 3-5+ years of experience • Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company • Demonstrated expertise in translating data and analysis into relevant implications • Experience with syndicated data • Strong project management and process skills • Able to engage in consultative manner with clients when helping solve/manage content deliverables • Bachelor's degree preferred

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