Antigo Jobs - Career Builder
Customer Service Representative (Inside Sales)
Details: Job Title Customer Service Representative (Inside Sales) Job Purpose Customer Service Representative (Inside Sales) Position Purpose: Come be a part of a dynamic team at an organization that has been on the Forbes Most Admired Companies list two years running! In this position, you will guide customers through needs. These can be internal or external customers. You will work in a fast pace call center or back office data entry environment, assisting with inbound and outbound calls or customer needs. In this customer service based position, you will help Fiserv to achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States. Essential Job Responsibilities: 1. Answer and negotiate with customers by working with high level of positive customer service 2. Utilize various sales/financial tools (e.g. price discount offers, refinancing, releasing, extensions, rate subventions and credit pre-approvals) to achieve desired results 4. Maintain Fiserv/client customer service/satisfaction standards in all customer contacts 6. Work assigned in-bound/out-bound calling queues to ensure client servicing objectives are exceeded 9. Maintain in-depth portfolio knowledge in order to represent the client in the best possible manner and to provide consumer with comprehensive service. 10. Proactively contact customers (internal or external) and respond to incoming requests 11. Identify opportunities to turn dissatisfied customers into happy customers 12. Document customer outcomes to add to knowledge base why customers choose to lease from other manufacturers 13. Perform other duties as assigned The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications: Job Related Experience: • Basic financial skills Education: • High School Diploma or GED Additional Skills/Knowledge: • Ability and willingness to spend most of the day engaged in data entry, customer service needs, or telephone discussion with customers. • Sales and negotiating skills • Must be able to work in a fast-paced environment with daily work processing deadlines. • Excellent organizational skills and attention to detail required. • Must be able to handle multiple tasks simultaneously. • Investigating skills. • Ability to handle conflict professionally and respectfully. • Must be able to make decisions independently when confronted by situations outside the norm. • Excellent verbal and written communication skills. • Ability to participate effectively in a team atmosphere. • Ability to Identify new business practices to increase customer retention Preferred Qualifications: • Associates degree in business related field • 1 year of call center/data entry experience • 1 year of customer service experience • Banking and/or financial services experience Pre-employment background, credit, and drug screen required for external candidates. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law. C8RHV
Collections Consultant
Details: Job Title Collections Consultant Job Purpose Customer Service Representative (Inside Sales) Position Purpose: Come be a part of a dynamic team at an organization that has been on the Forbes Most Admired Companies list two years running! In this position, you will work in a fast pace, professional, and customer service oriented call center environment. You will be responsible for performing inbound and outbound collection activity on past due monthly automotive contract payments. You will guide customers through the collections process toward desired outcomes as defined by client objectives. As a member of the Collections team, you will work both first party and third party collection activity and will help us to deliver world class customer service for our clients. Essential Job Responsibilities: Perform and document inbound and outbound telephone collection activity to set up payment arrangements, resolve disputes and problems with accounts Skip trace accounts as necessary Conduct all collection activity while complying with the Fair Debt Collections Act and all other state and federal collection laws Effective phone contact to obtain reasonable payment arrangements Follow-up on the phone and in writing with customers regarding payment of outstanding liabilities and negotiate settlements of disputed charges. Maintain client customer service/satisfaction standards in all customer contacts Assist fellow associates in all other functions as assigned by management Additional responsibilities may include: Gap Claims, Insurance Claims, Repossession Processing Perform other duties as assigned The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications: Job Related Experience: • Minimum 1 year collections experience Education: • Associates degree Additional Skills/Knowledge: • Intermediate proficiency level with PC/Windows related software programs and dbase programs required • Knowledge of on-line collections systems a plus • Excellent organizational skills and attention to detail required • Problem solving skills required - ability to analyze and resolve problems and customer complaints • Solid decision making and negotiation skills • Ability to work effectively with minor supervision • Sales orientated self-starter with strong interpersonal and negotiating skills • Willingness to spend most of the day engaged in telephone negotiations with customers • Must be able to work in a fast-paced environment with daily work processing deadlines • Must be able to handle multiple tasks simultaneously • Excellent verbal and written communication skills • Ability to participate effectively in a team atmosphere Preferred Qualifications: Education: • Associates degree Job Related Experience: • 1 year or more of collections experience • First party or customer service collections experience • Working knowledge of state and federal debt collection regulations • Skip-tracing experience • Automotive collections experience • An understanding of automotive leasing and financing concepts Pre-employment background, credit, and drug screen required. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law. C8RHV
Customer Service Representative (Inside Sales)
Details: Job Title Customer Service Representative (Inside Sales) Job Purpose Customer Service Representative (Inside Sales) Position Purpose: Come be a part of a dynamic team at an organization that has been on the Forbes Most Admired Companies list two years running! In this position, you will guide customers through needs. These can be internal or external customers. You will work in a fast pace call center or back office data entry environment, assisting with inbound and outbound calls or customer needs. In this customer service based position, you will help Fiserv to achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States. Essential Job Responsibilities: 1. Answer and negotiate with customers by working with high level of positive customer service 2. Utilize various sales/financial tools (e.g. price discount offers, refinancing, releasing, extensions, rate subventions and credit pre-approvals) to achieve desired results 4. Maintain Fiserv/client customer service/satisfaction standards in all customer contacts 6. Work assigned in-bound/out-bound calling queues to ensure client servicing objectives are exceeded 9. Maintain in-depth portfolio knowledge in order to represent the client in the best possible manner and to provide consumer with comprehensive service. 10. Proactively contact customers (internal or external) and respond to incoming requests 11. Identify opportunities to turn dissatisfied customers into happy customers 12. Document customer outcomes to add to knowledge base why customers choose to lease from other manufacturers 13. Perform other duties as assigned The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications: Job Related Experience: • Basic financial skills Education: • High School Diploma or GED Additional Skills/Knowledge: • Ability and willingness to spend most of the day engaged in data entry, customer service needs, or telephone discussion with customers. • Sales and negotiating skills • Must be able to work in a fast-paced environment with daily work processing deadlines. • Excellent organizational skills and attention to detail required. • Must be able to handle multiple tasks simultaneously. • Investigating skills. • Ability to handle conflict professionally and respectfully. • Must be able to make decisions independently when confronted by situations outside the norm. • Excellent verbal and written communication skills. • Ability to participate effectively in a team atmosphere. • Ability to Identify new business practices to increase customer retention Preferred Qualifications: • Associates degree in business related field • 1 year of call center/data entry experience • 1 year of customer service experience • Banking and/or financial services experience Pre-employment background, credit, and drug screen required for external candidates. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law. C8RHV
Customer Service Representative (Inside Sales)
Details: Job Title Customer Service Representative (Inside Sales) Job Purpose Customer Service Representative (Inside Sales) Position Purpose: Come be a part of a dynamic team at an organization that has been on the Forbes Most Admired Companies list two years running! In this position, you will guide customers through needs. These can be internal or external customers. You will work in a fast pace call center or back office data entry environment, assisting with inbound and outbound calls or customer needs. In this customer service based position, you will help Fiserv to achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States. Essential Job Responsibilities: 1. Answer and negotiate with customers by working with high level of positive customer service 2. Utilize various sales/financial tools (e.g. price discount offers, refinancing, releasing, extensions, rate subventions and credit pre-approvals) to achieve desired results 4. Maintain Fiserv/client customer service/satisfaction standards in all customer contacts 6. Work assigned in-bound/out-bound calling queues to ensure client servicing objectives are exceeded 9. Maintain in-depth portfolio knowledge in order to represent the client in the best possible manner and to provide consumer with comprehensive service. 10. Proactively contact customers (internal or external) and respond to incoming requests 11. Identify opportunities to turn dissatisfied customers into happy customers 12. Document customer outcomes to add to knowledge base why customers choose to lease from other manufacturers 13. Perform other duties as assigned The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications: Job Related Experience: • Basic financial skills Education: • High School Diploma or GED Additional Skills/Knowledge: • Ability and willingness to spend most of the day engaged in data entry, customer service needs, or telephone discussion with customers. • Sales and negotiating skills • Must be able to work in a fast-paced environment with daily work processing deadlines. • Excellent organizational skills and attention to detail required. • Must be able to handle multiple tasks simultaneously. • Investigating skills. • Ability to handle conflict professionally and respectfully. • Must be able to make decisions independently when confronted by situations outside the norm. • Excellent verbal and written communication skills. • Ability to participate effectively in a team atmosphere. • Ability to Identify new business practices to increase customer retention Preferred Qualifications: • Associates degree in business related field • 1 year of call center/data entry experience • 1 year of customer service experience • Banking and/or financial services experience Pre-employment background, credit, and drug screen required for external candidates. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law. C8RHV
Customer Service Associate, Start Date 6/15/2015
Details: Job Title Customer Service Associate, Start Date 6/15/2015 Job Purpose Full Time (40 Hours Per Week) Positions start on Monday, June 15, 2015 Training 11:30AM-7:00PM Monday thru Friday Schedule #1 SunMWRF - 11:30am-7:00pm Schedule #2 SatMWRF – 11:30am-7:00pm Schedule #3 SunMTRF – 11:30am-7:00pm Scheudle #4 SatMTRF – 11:30am-7:00pm Flex Time 11:30AM-1:30PM Fiserv Who We Are FORTUNE World's Most Admired Companies® 2015!!!!! 2015 Forbes America’s Best Employers!!!! If you're a mobile banking user or pay your bills online – if you interact with a financial institution at all – chances are you're more familiar with Fiserv than you realize. Fiserv is a global organization with more than 14,500 clients and 21,000 associates worldwide and takes pride in its mission to enable clients to achieve best-in-class results. The company is highly regarded for its financial services technology and services innovation, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing. Fiserv is helping its clients push the boundaries of what's possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before. There’s a reason why in 2014, Fiserv was named to FORTUNE® magazine’s list of the World’s Most Admired Companies and in 2013, Fiserv was recognized by the International Quality and Productivity Center Call Center Awards and Temkin Group Customer Experience Research for its commitment to call center culture and customer experience. It’s Simply About You. Fiserv Customer Solutions employees help make the financial lives of customers from thousands of financial institutions across the United States easier by resolving their financial challenges in a consistent, convenient and delightful manner each and every day. If delivering an exceptional customer experience gets you excited, then come explore a career with us. Fiserv is a global leader in financial services technology; Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included. State of the art contact center in a crisp, clean environment! The 2013 Call Center Excellence Awards- Finalist: Greatest Job Creating a Culture that Inspires World-Class Excellence! Fiserv offers a competitive compensation and benefits program including: •Medical/Dental/Vision Coverage (eligible on your first day of employment) •On site cafeteria (cost partially subsidized by the company!) •Unlimited free beverages •Tuition Reimbursement •Flexible Spending Accounts •Business casual dress environment •Comprehensive training programs •Lucrative paid time off program •Competitive Bonus and Incentive Plan! Essential Job Responsibilities: •Responsible for resolving customer inquiries received via phone, email, or claim and diagnosing, resolving, and communicating resolutions under direct supervision. •Responsible for delivering consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution and customer contact. •Responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber. •Other responsibilities include providing flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals and providing follow up as needed on customer inquiries to ensure resolution satisfies customers and meets all internal expectations. Required Qualifications: Education: •High School Diploma or GED required Job Related Experience: • One year customer service experience and/or one year call center experience required • Basic knowledge of Windows, MS Office Suite, and Internet Explorer required • Demonstrated ability to multi-task with keyboarding and phone required • Good verbal and written communication skills required • Must be able to work in a team environment Pre-employment background, credit, and drug screen required. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law. C8RHV
Customer Service Associate,Start Date: 6/22/2015
Details: Job Title Customer Service Associate,Start Date: 6/22/2015 Job Purpose Full Time (40 Hours Per Week) Positions start on Monday, June 22, 2015 Schedule 8:30AM-5:00PM Monday thru Friday Flex Time 7:30AM-9:30AM Fiserv Who We Are FORTUNE World's Most Admired Companies® 2015!!!!! 2015 Forbes America’s Best Employers!!!! If you're a mobile banking user or pay your bills online – if you interact with a financial institution at all – chances are you're more familiar with Fiserv than you realize. Fiserv is a global organization with more than 14,500 clients and 21,000 associates worldwide and takes pride in its mission to enable clients to achieve best-in-class results. The company is highly regarded for its financial services technology and services innovation, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing. Fiserv is helping its clients push the boundaries of what's possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before. There’s a reason why in 2014, Fiserv was named to FORTUNE® magazine’s list of the World’s Most Admired Companies and in 2013, Fiserv was recognized by the International Quality and Productivity Center Call Center Awards and Temkin Group Customer Experience Research for its commitment to call center culture and customer experience. It’s Simply About You. Fiserv Customer Solutions employees help make the financial lives of customers from thousands of financial institutions across the United States easier by resolving their financial challenges in a consistent, convenient and delightful manner each and every day. If delivering an exceptional customer experience gets you excited, then come explore a career with us. Fiserv is a global leader in financial services technology; Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included. State of the art contact center in a crisp, clean environment! The 2013 Call Center Excellence Awards- Finalist: Greatest Job Creating a Culture that Inspires World-Class Excellence! Fiserv offers a competitive compensation and benefits program including: •Medical/Dental/Vision Coverage (eligible on your first day of employment) •On site cafeteria (cost partially subsidized by the company!) •Unlimited free beverages •Tuition Reimbursement •Flexible Spending Accounts •Business casual dress environment •Comprehensive training programs •Lucrative paid time off program •Competitive Bonus and Incentive Plan! Essential Job Responsibilities: •Responsible for resolving customer inquiries received via phone, email, or claim and diagnosing, resolving, and communicating resolutions under direct supervision. •Responsible for delivering consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution and customer contact. •Responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber. •Other responsibilities include providing flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals and providing follow up as needed on customer inquiries to ensure resolution satisfies customers and meets all internal expectations. Required Qualifications: Education: •High School Diploma or GED required Job Related Experience: • One year customer service experience and/or one year call center experience required • Basic knowledge of Windows, MS Office Suite, and Internet Explorer required • Demonstrated ability to multi-task with keyboarding and phone required • Good verbal and written communication skills required • Must be able to work in a team environment Pre-employment background, credit, and drug screen required. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law. C8RHV
Client Service Associate I
Details: POSITION SUMMARY: Works under direct supervision to provide unlicensed support in all phases of client service, client relationship building, and account maintenance to assist the business activities of the Financial Consultant(s). JOB DUTIES & RESPONSIBILITIES: Interacts daily on the telephone and in person with prospective and existing clients in a professional and pleasant demeanor, including handling basic inquiries and scheduling appointments. Obtains investment and product information for Financial Consultants. Interacts with operations staff and management to address and resolve issues and problems. Sets up all accounts types, obtains information and supporting documentation with accuracy and efficiency, while adhering to AML/Patriot Act requirements. Researches client and account information and takes appropriate action. Processes and follows-up on client documentation for proper maintenance of accounts and files. Creates and maintains client files, records, and other correspondence. Maintains accounts, research lists, and databases. Compiles statistical information and creates reports. KNOWLEDGE, SKILLS, AND ABILITIES: General office practices, procedures and methods. Investment concepts, practices and procedures used in the securities industry and customer service. Effective customer service, interpersonal, problem-solving, planning/organizational, oral/written communication, and administrative skills. Effective computer, numerical reasoning, and time management skills. Mathematical concepts sufficient to process and balance daily business transactions. Provide unlicensed, back-up support to Financial Consultants and other branch staff as needed. Assist Financial Consultant(s) with business development and marketing efforts. Work simultaneously on multiple projects under pressure of deadlines and other time constraints. JOB REQUIREMENTS: High School diploma or equivalent experience and one (1) to three (3) years’ prior office and customer service experience.
Human Resources Specialist
Details: Job Locations USA-KY-Louisville Metro Category Human Resources Community Name Atria Senior Living Requisition ID 2015-21111 Overview: Atria Senior Living is one of the nation's leading providers of independent living, assisted living and memory care communities. We serve more than 16,000 older Americans in 27 states by creating a superior product through thought leadership, active aging programs and culinary excellence. Our communities are a hub of activity providing our residents with social opportunities and mental stimulation in comfortable, well-appointed surroundings. Behind the warmth and welcome of our Atria communities are over 11,000 employees nationwide who embrace their purpose of helping older adults have a better life. In return, not only do they have a lucrative career, but they experience the joy of helping others and making a difference in the lives of the residents and families we serve. We would love for you to join our Atria family! Responsibilities: Responsible for providing guidance and support to employees and managers regarding human resources administration practices as well as the day to day activities of our employee Health and Welfare Programs and Retirement Plans company-wide. This position acts as a liaison, providing support to all employees while resolving benefits and data issues through our field Human Resources team, third party administrators, and third party vendors. Each Specialist is also responsible for specific day-to-day duties. Administer assigned benefit programs including the day to day activities, audits, testing, and coordinating the interaction between third party administrator, employee(s), and payroll. Compile and maintain supporting documentation related to job functions via paper or electronically as outlined in procedure documentation. Coordinate and monitor leaves of absence for employees according to Atria Policy and federal and state regulatory compliance requirements. Coordinate benefit payments between insurance company, state benefits, and Atria Paid Time Off (PTO)/Extended Illness Bank (EIB). Administer PTO donation, PTO payout due to terminations, and PTO adjustments. Assist payroll with the administration of the PTO/EIB adjustment and rollover program. Prepare and maintain employee files, assuring accuracy, compliance and confidentially for new Support Center, regional and divisional employees. Coordinate the collection and review of documentation needed to support the Company’s position at all unemployment hearings. Prepare quarterly unemployment benefit reporting for management. Research and resolve complex requests from employees and managers regarding benefits and retirement plans, HR data, and employee relation issues. Ensure responses are in compliance with applicable government regulations. Document and track employee inquiries via the department ticket system database. Comply with department performance standards regarding level of customer service. Prepare management reporting. Maintain a “specialist” level understanding of Atria’s benefit plans, trends, program offerings, and regulatory benefit requirements. Assist in the new hire and Community Business Director orientation training as well as other Benefit/HRIS training required. Serve as the key contact for all new hire activities including those relating to new acquisitions. Administer the 1-9 and eVerify processes for the Company, including resolution of non-confirms. Maintain assigned databases and benefit records. Prepare regular benefit reports extracting data from the database. Provide technical support, test system functionality, and work with end users to provide system support and troubleshoot system problems. Research and resolve issues encountered within the Manager Self Service System. Audit the accuracy and integrity of the importing and exporting of data information to and from third party administrators. Assist with management and performance review of vendor accountabilities. Review and audit benefit invoices, wires, claims billing from vendors, and processes for payment. Serve as back up to other HR Specialists in his or her absence. May perform other duties as needed and/or assigned. Qualifications: Bachelor’s degree preferred. Two (2) or more years of general Benefits or Human Resources experience required. Intermediate proficiency/advanced skills in utilizing MS Office applications, in particular Excel. PeopleSoft HCM experience preferred. Strong organizational and analytical skills and excellent attention to detail. Excellent troubleshooting, problem solving and decision making skills. Mathematical aptitude. May be required to travel up to 10% of time on behalf of Company. Travel time is subject to change based on business needs. Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle). Must possess a valid driver’s license. Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards. PI90496891
Senior Systems Administrator
Details: Job Locations USA-KY-Louisville Metro Category .. Community Name Atria Senior Living Requisition ID 2015-21107 Overview: Atria Senior Living is one of the nation's leading providers of independent living, assisted living and memory care communities. We serve more than 16,000 older Americans in 27 states by creating a superior product through thought leadership, active aging programs and culinary excellence. Our communities are a hub of activity providing our residents with social opportunities and mental stimulation in comfortable, well-appointed surroundings. Behind the warmth and welcome of our Atria communities are over 11,000 employees nationwide who embrace their purpose of helping older adults have a better life. In return, not only do they have a lucrative career, but they experience the joy of helping others and making a difference in the lives of the residents and families we serve. We would love for you to join our Atria family! Responsibilities: Responsible for systems administration of all servers and the underlying physical, virtual and storage infrastructure. Additionally responsible for the design, implementation, and maintenance of core IT service applications and the servers supporting all applications. The individual will monitor the performance of the infrastructure for alerts and areas for improvement, as well as maintain the disaster recovery environment and continuously try to find ways to improve the RTO and RPO. Experience with deploying and supporting applications running on Windows OS. Perform server maintenance and troubleshooting including software security, log analysis, maintaining application updates and bug fixes. Monitor systems for operational uptime, respond to downtime events, and maintain sufficient logs to report uptime statistics. Build and maintain systems according to best practices for security, reliability and segregation of duties. Provide support to internal team members, tier II support team and end users of application systems. Troubleshoot day to day problems occurring in OS, applications, networking environments and data center connectivity. Use continuous improvement techniques to analyze and improve performance and processes. Establish, maintain and document knowledge of operational processes for tier II support. Participate in application release assessments, testing, validating, production release planning and deployments. Periodically perform recurring on-call responsibilities to help assist in Atria’s support environment that provides assistance to communities 24 hours a day, 7 days a week. May perform other duties as needed and/or assigned. Qualifications: Bachelor's Degree in computer discipline, technology or engineering highly preferred. Seven (7) or more years of experience as Systems Administrator in multiple domain environments. Three (3) or more years of experience in Storage Administration, including iSCSI and FC SAN. Knowledge of Microsoft Windows Server 2008 and newer, SQL Server, Active Directory, DNS, DHCP, Microsoft Exchange 2010 and newer, Symantec, and IIS, Office 365. Experience with virtual environments, preferably VMware vSphere 5.1 and newer and Cisco UCS. Experience with enterprise level administration tools to manage and monitor a robust environment. Experience creating and maintaining server scripts to perform routine maintenance tasks. Experience managing and configuring backup technologies, preferably CommVault Simpana. Intermediate knowledge of networking skills including subnets, routing tables, firewall rules, gateways, and VLANs. Must be willing to work extended hours, nights or weekends when necessary.. PI90496889
Sales Customer Service Associate
Details: SUMMARY: As a customer focused, friendly and outgoing individual you will support the office staff in attaining Direct's business goals. Individuals in this position will provide clerical and administrative support to the office staff, deliver outstanding customer service to Direct's potential and existing customers and engage in sales related/promotional activities both in-office and out in the community. PRIMARY RESPONSIBILITIES: • Provide general clerical and administrative support to staff including handling inbound and outbound phone calls, reports, filing, researching and gathering information, and maintaining overall appearance of sales office • Assist customers with general questions, receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers • Complete sales related activities which further the Direct brand in the local market (outbound calls, car dealerships visits, local events, distribution of flyers, etc.) • Prepare and send information to customers and lien holders as instructed by Agent or Lead Sales Agent • Contact customers regarding account status and renewals • Read and remain current on company guidelines, announcements, memos and bulletins related to company policy and procedure
Sales Customer Service Associate, Insurance
Details: SUMMARY: As a customer focused, friendly and outgoing individual you will support the office staff in attaining Direct's business goals. Individuals in this position will provide clerical and administrative support to the office staff, deliver outstanding customer service to Direct's potential and existing customers and engage in sales related/promotional activities both in-office and out in the community. PRIMARY RESPONSIBILITIES: • Provide general clerical and administrative support to staff including handling inbound and outbound phone calls, reports, filing, researching and gathering information, and maintaining overall appearance of sales office • Assist customers with general questions, receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers • Complete sales related activities which further the Direct brand in the local market (outbound calls, car dealerships visits, local events, distribution of flyers, etc.) • Prepare and send information to customers and lien holders as instructed by Agent or Lead Sales Agent • Contact customers regarding account status and renewals • Read and remain current on company guidelines, announcements, memos and bulletins related to company policy and procedure
Account Executive - B2B Outside Sales
Details: POSITION OBJECTIVE Assist and learn the skills needed to become an established sales representative. Understand the process and procedures to grow the business with new opportunities as well as expanding and retaining the current customer base by selling all KMBS products. Partner with new and existing customers to understand their needs and help them streamline processes and reduce costs. PRIMARY DUTIES AND RESPONSIBILITIES Assist with the following: -Seeking out new and potential customers to grow the business by doing in person prospecting or outbound calling. -Expanding existing customer base by offering additional services such as Managed IT (IT infrastructure services), Solutions (streamlining workflow) and KM hardware. -Retaining existing customer base by strengthening relationships with key personnel in these accounts. -Closing sales and achieving territory/quota goals. -Initiating sales orders using appropriate systems. Learn all KM products and services to best demonstrate the benefits to existing and potential customers.
Solution Architect
Details: We are seeking an architect with significant professional experience, and who are recognized experts in one or more of the following areas: datacenter technologies, server software, storage software, database/analytics (infrastructure for big data), performance and system analysis, and networking. The Samsung SDS Research America Group provides thought leadership and direction on key areas of technology affecting SDS. These areas include the datacenter and everything inside of it: servers, storage, networking hardware, power and cooling efficiency, energy recovery, and the software needed to use it all – everything from datacenter control systems up through virtualization software and cloud software layers (e.g. OpenStack). We also provide underlying architectural support for emerging development areas, e.g. big data and Internet of Things. For each of these areas we propose, direct and participate in projects that are both inwardly-focused (importing these technologies in a way that benefits SDS) and outwardly-focused (e.g. contributing technologies developed or furthered within SDS into the open source community). Our mission is to stay on the leading edge of research in each of these areas, and to manage the adoption of these technologies by our large IT infrastructure. Requirements: • Minimum of a Master’s degree in a related field, or equivalent experience • Deep expertise in at least one area of concentration (outlined above), plus additional expertise in multiple other areas. • Track record of contribution to an external community (academic, commercial or open source) in one or more areas of concentration • Excellent writing skills; can create publication-worthy articles in English. • Track record of creating IP, either proprietary or open source • Strong record of delivering results with deep business impact • Ability to work in communities, e.g. standards / industry groups / open source • Passion for pushing technical boundaries, track record of advocacy and persuasion • Subject matter expertise demonstrated by education, work experience, and/or publications Responsibilities: To carry out this mission, we need architects who not only have a deep understanding of these core technologies, but who can also craft the correct strategy for their consideration and potential implementation. This includes effectively explaining what these technologies can bring to SDS (including cost/benefit analyses), training engineers and others on how to use/deploy them, and helping to spearhead PoCs (Proofs of Concept) and initial implementations. We expect our architects to exert external influence in their fields. This may take the form of participation in open source communities, writing articles and papers, and acting as advisors to other projects. The team of architects combined will have expertise in all the areas outlined below. Individual architects therefore must have expertise in one or more of them. Our architects will have a strong development background, will have a track record showing their deep understanding of at least one area detailed below, and have a demonstrated aptitude to quickly learn about the others. Server Software. Deep understanding of Linux, virtualization, OpenStack, and storage/networking interfaces. Track record of contributing to open source projects a plus, particularly Linux and OpenStack. Datacenter & hardware. Expert at the hardware inside a datacenter (servers, storage, and to a limited extent, networking), as well as a deep understanding of the power and cooling systems of the datacenter itself. Able to craft a sustainability plan for Samsung’s datacenters, including energy reuse, material minimization and repurposing, and climate impact. Can evaluate potential server and storage designs for suitability and TCO. Comfortable with detailed cost models, including CAPEX, OPEX and reliability. Storage and Big Data Systems. Expert at the infrastructure deployed for big data solutions, including Hadoop (particularly HDFS). Able to work with analytics teams to design the infrastructure needed to implement their vision. Expert at object storage systems, and comfortable with the erasure coding schemes used to implement them with low cost and high efficiency. Expert level understanding of a variety of storage technologies for local and shared block, file and NoSQL/SQL databases. Performance and Systems. Demonstrated track record at understanding very large systems, with the ability to perform a deep analysis of the systems performance and correctness. The successful candidate will most likely have a background in either high performance computing or distributed systems. Extremely polished analytical skills a must. Networking. Able to architect a network comprised of hundreds or thousands of servers (virtualized, bare metal and legacy), various network appliances, and connections to multiple intranets and ISPs. A deep understanding of Software Defined Networks is a must, as is network automation, security, monitoring and metering.
Systems and Security Administrator
Details: Systems and Security Administrator Scope : This position is part of the Information Security and Identity Management team and is involved in the validation and administration of systems, system access, and security tools and processes. The Information Security and Identity Management team is primarily responsible for maintaining the confidentiality, integrity, and availability of Victaulic’s information and systems. This role will report to the Information Security Team Leader. Responsibilities: Implement, administer, and maintain systems such as Active Directory, Exchange, Lync (Skype for Business), Office365, etc. Maintain the organization and health of Active Directory, ensuring the accuracy and relevance of information. Update and document the process for the management of users based on customer requirements. Create new and maintain existing accounts, mailboxes, and groups as needed. Create new and maintain existing network share permissions. Ensure shares are managed according to least access rights principles. Audit access as necessary. Develop, test, and implement GPOs to support enterprise goals. Purchase and maintain SSL certificates. Assist with the implementation of security frameworks and function as a member of the information security team. Provide a supporting role on the installation, maintenance, and monitoring of security systems. This includes, but is not limited to, antivirus solutions, secure web gateways, intrusion prevention systems (IPS), security information and event management systems (SIEM), and vulnerability assessment systems. Coordinate and/or assist with audit remediation, incident response, and event handling needs. Work assigned support tickets. Maintain an awareness of the general security environment.
Landscape Laborer
Details: WHERE CAREERS IN NATURE BLOOM. ValleyCrest Landscape Development, the nation's largest landscape and site Construction Company, has made the visions of the most prominent developers, landscape architects, general contractors, homeowners and public agencies a reality. We blend art and science with skill and teamwork to create landscapes of lasting beauty and value. Join the team with a storied history of bringing to life extraordinary projects, such as the Wynn Las Vegas, the Getty Center, and Disney’s Animal Kingdom. This position is located in Orlando, FL Position Summary : We currently have a full time position available for a Landscape Laborer Responsibilities: Duties include: Using hand and/or power tools or equipment to perform a wide range of landscape and irrigation duties Laying sod Mowing lawns Trimming shrubs Planting Watering Fertilizing Digging Raking Installing sprinklers Installing mortarless segmental concrete masonry wall units Additionally, employees are expected to abide by all internal control & compliance practices to: Safeguard assets from theft and misuse Ensure segregation of duties to minimize fraud Comply with business ethics, applicable laws and regulation Maintain confidentiality of proprietary information Periodically reconcile physical assets to accounting records Skills/Abilities: Use hand equipment with mechanized moving blades such as gas powered shears Use manual hand tools such as pruners Ride cutting/vacuuming equipment such as mowers Use self-propelled lawn maintenance equipment Work from elevated heights such as an 8’ A-frame ladder Wear and operate a backpack blower (18 lbs.) for extended periods of time Use a hand rake for extended periods of time Drive a motorized vehicle Operate machinery on public roads Eligibility Requirements: 6 months commercial landscape experience preferred but not required Work Environment/Physical Requirements: Work in/or about situations near direct automotive traffic Work near or about natural bodies of water Work 8+ hours per day with applicable breaks x 5 days/week (some overtime/weekend work required) Ability to work in extreme conditions – temperatures may exceed 100 degrees Fahrenheit Ability to work in direct sunlight for extended periods of time Ability to lift and carry 40 lbs. (mulch, fertilizer, etc.) Ability to load/unload burlaps with plant cuttings onto trailer (up to 50 lbs.) Ability to bend, stoop and twist continuously throughout the day We are drug free and an EOE by choice. *CB*
Client Services Clerk
Details: The Client Services Clerk is responsible for processing all incoming and outgoing mail, new business, scanning and filing in a timely manner as well as distributing interoffice mail and answering reception phones. Job Duties: Entering and approving manual data entry in a timely manner with quality. Checking and approving System-loaded data entry. Properly noting and distributing debtor letters and/or bankruptcy notices according to government mandates and client requirements. Perform functions on some clients’ systems. Answering reception lines, including routing debtor or client phone calls to the proper employees. Answering and routing general voice mail box messages. Scanning and distributing all incoming correspondence in a timely manner Miscellaneous duties as assigned Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
Electrician
Details: The electrician works under the direct supervision of the electrical foreman and is responsible for the installation of assigned tasks and/or scope of work. SPECIFIC RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Assembling, installing, testing and maintaining electrical or electronic wiring, equipment, appliances, apparatus and fixtures using hand tools and power tools. Diagnosing malfunctioning systems, apparatuses and components, using testing equipment and hand tools to locate the cause of a breakdown and correct the problem. Connecting wires to circuit breakers, transformers or other components. Inspecting electrical systems, equipment and components to identify hazards, defects and the need for adjustment or repair, and to ensure compliance with codes. Advising management on whether continued operation of equipment could be hazardous. Maintaining current electrician's license or identification card to meet governmental regulations. Supporting superintendent and electrical foreman to ensure jobsite safety and security.
Senior Underwriting Support Specialist - UW Call Center
Details: Company Overview: Flagstar Bank, headquartered in Troy, Michigan, is a full-service bank with more than 100 branches in communities across Michigan. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $9.8 billion. We are the largest banking company headquartered in Michigan, a top-tier mortgage originator in the country, and one of the nation's top 10 largest savings banks. Job Summary: The Senior Underwriting Support Specialist is part of our Underwriting Support Call Center Team and will be responsible for supporting the underwriting needs of our wholesale, correspondent and retail business partners, as well as our account executives. In this role, the senior support specialist would be assisting the business partners through e-mail and inbound phone calls. The position requires the senior support specialist to provide highly detailed underwriting support and resolution to complex underwriting scenarios. The ideal candidate will have underwriting experience and possibly their DE Approval in order to assist on FHA transactions. The position assists Flagstar in providing best in class service to all of our business partners. It improves the overall customer experience with the bank and assists us in maintaining regulatory compliance. Job Responsibilities: Provide underwriting support to internal and external customers via phone and email. Maintain excellent loan quality throughout review of loans and through the use of checklists, templates and other quality tools. Detailed knowledge of conventional and government underwriting guidelines and products through proficient use and review of manuals, procedures, memos and training materials. Interact with external departments in order to resolve complex mortgage issues. Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
Data Center Solutions Architect (Pre-Sales)
Details: At Presidio, we think, architect, implement and support the practical reality of IT every day. We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges. As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at www.presidio.com or follow us on Twitter @Presidio . Due to continued growth, we are looking to add a Datacenter Solutions Architect in Fort Lauderdale, FL. Much of the time for this position is spent meeting with customers at their locations, so an element of local travel via automobile to reach regional-client locations is warranted by the various aspects of the job role. As a Solutions Architect and a member of the Pre Sales Engineering Team, the candidate will be responsible for meeting with Presidio’s Commercial, SLED, and Enterprise customers, collecting requirements for infrastructure solutions and developing engineering solutions for sale to Presidio customers. Key Responsibilities: A successful Solutions Architect should be able to present and explain various storage, virtualization and cloud technologies to customers, guide them through requirements gathering, and formulate a solution consisting of hardware, software, licensing, and engineering services. Solutions Architects are responsible for creating bill of materials, consulting engagements, scopes of work and task lists for various types of projects in support of these solutions. Candidates will need to demonstrate a high level of design experience, be highly motivated, excited about learning new products and technologies, able to effectively communicate to ensuring superior customer service and maintaining a strong customer relationships. Implementation experience with the various products and technologies is a plus Essential Functions: The essential responsibilities of the Datacenter Solutions Architect are to work directly with customers and account managers in pre-sales situations, and to work effectively across functions with other Presidio employees in Sales, Marketing, Proposals, and Project Management areas. Specific responsibilities include: Meet with Customers and Collect Customer Requirements Work with Account Manager/Sales Team to develop customer relationship and solutions and assist in overall sales process Create high-level solution designs/architecture and present to customers Create Customer facing Presentations Create Bill of Materials & configurations for solutions Build Scope of Services and Professional Service Pricing Write Statement of Works Develop and maintain relationships with peers at vendor partners
Software Developer-Imaging
Details: Overall Responsibility: This position will be providing overall requirements gathering, design, development and support of one or more company applications for the various subsidiaries of the corporation. Key Accountabilities: Demonstrates the capability to resolve routine problems within a system or process Can modify existing functionality or provide minor improvements with limited direction Demonstrates solid development processes including code review, documentation, and unit testing Work independently on multiple projects while meeting the timely needs of the customer Will provide rotating on-call support of production systems Travel for this position is approximately 5-10%