Fond du Lac Jobs

Details: MDS Supervisor Binghamton, NY The Premier Partners is proud to assist our client in their search for a MDS Supervisor at their Binghamton area facility. The Premier Partners is a professional search firm conducting nationwide searches bringing together top-talent with leading senior care providers for key clinical and executive positions. Our client is a network of 3 communities located across the state of New York. The community offers long-term care, rehabilitation, critical care and memory/dementia care and consists of over 150 beds across 3 nursing units. The facility is known to be highly progressive and was the first in the area to transition to electronic medical records, and is also home to a large telemedicine program focusing on Parkinson’s disease and other movement disorders. The seasoned MDS Supervisor will serve as a department head, ensuring thorough and complete documentation and serving as an educator to MDS and nursing staff. Interested candidates apply via the following link: http://thepremierpartnerscareers.com/job/22

Details: Looking for 6-10 Full Time Concrete Finishers. Successful candidates need to be all around workers.Candidates cannot be afraid or opposed to doing slabs or even tying rebar. Job is physically demanding.Successful candidates need and must have a Hard Hat, steel toe boots, and there own bucket and tools of the trade etc.We will supply Safety Glasses n Gloves.Interviews will be done next week in FT Myers after the holiday.The project will start between June 6-10th.Fulltime with OT pay based on EXP $15-$18 to start

Details: Summary The warehouse driver will be primarily responsible for loading, transporting, and unloading shipments to and from various regional PCs. This individual will also contribute to maintaining organization and cleanliness of the warehouse assist in inventory accuracy and upkeep, and possibly provide support in ordering products. This position reports to the warehouse supervisor and project managers. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Load and unload specific customer equipment on delivery truck * Assist Managers at location with compliance support in safety (OSHA,) and injury reporting * Maintains accurate inventory records through the use of a computerized inventory system * Utilizes material handling equipment such as forklifts, etc. * Maintain clean work environment in the warehouse area * Other duties as assigned Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * 2+ years warehouse experience * Valid Driver's License a MUST, DOT certification or CDL a plus * Able to pass background and substance screens * Working knowledge of MS Office Suite and Adobe * Basic knowledge of some construction materials * Bending, walking, lifting up to and occasionally over 50 pounds * Forklift operation * Ability to work in a fast-paced environment and schedule flexibility to meet deadlines Education and/or Experience: High school diploma or general education degree (GED); 2 years or related experience and/or training; or equivalent combination of education and experience.

Details: Job Summary: Under the direct supervision of the Shop Supervisor or Lead Technician this role is responsible for performing periodic maintenance, repair, replacement and troubleshooting on various models of material handling equipment. Must be proficient with data input or paper work that is required to perform all job requirements. Maintain service and support material handling equipment at the internal customer location in a timely and cost-effective manner so that customer requirements are met. Essential Duties & Responsibilities: Repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision. Troubleshoot and diagnose most material handling equipment components. Perform engine tune-ups on most makes of equipment without supervision. Perform proper PM's in a timely manner. Be able to troubleshoot and diagnose most complex electrical systems on IC and electric trucks. Perform and maintain proper battery maintenance on electric equipment. Be able to use and maintain all specialty trade tools properly. Operate service van in a clean, safe and secure manner following all required safety rules for the job. Follows all safety procedures in performing work as well as company policies and any other safety procedures necessary to complete work assignments safely. Demonstrates exceptional customer service skills. Properly identify and order all necessary replacement parts. Driving is an essential function of this position and a valid current driver's license must be maintained at all times. Work with all departments and employees to insure quality of customer service. Report all accidents, injuries, safety violations and unsafe working conditions immediately. Account for all parts, materials, tools and consumables used as required.

Details: Job Number: 218854 QA Automation Engineer Title: QA Automation Engineer Write readable, maintainable, high performance automation Develop test plans and test cases Write design and functional specifications for use in testing Perform manual testing Prepare estimates for assigned tasks and complete all work according to schedule and quality requirements Provide ongoing feedback on deliverables Acquire knowledge necessary to perform job assignments (technology, product and process) Document and share technical information and processes 2-5 years' experience with QA and programming Strong background in automation development Development experience in python and/or Java. Development experience writing performance testing automation is a plus. Desire to use those skills in validating software quality. Experience testing a web application stack; knowledge of web servers, application servers, and databases Must possess excellent overall attention to detail, quality and customer satisfaction Strong analytical and problem solving skills Ability to multitask in an Agile environment; startup experience preferred BS/MS in Computer Science or related Excellent written and verbal communication skills Desirable Skills: XML, SQL, jUnit, Tomcat, jBoss, JavaScript Experience in a cross platform environment Experience with enterprise performance and load testing THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

Details: Summary Responsible for all construction activities on telecommunication sites and overseeing all aspects of tower erection including; safety, on-site management and coordination of crews, training and staffing. Ensure all interested parties are aware of any issues that will impact project completion or cost. Essential Duties and Responsibilities include but may not be limited to the following: Provides oversight during construction on all assigned construction projects Must be able to establish, maintain, and manage sub-contractor relationships Responsible for planning, budgeting, and directing the construction project Reports project status and performance data as required to management Must track and coordinate material delivery, schedule construction, and drive completion to meet schedule and budget expectations Schedule and manage subcontractors and materials delivery Ensure safety and quality control requirements at your sites and with your crew Compile all site-specific closeout documentation for your work effort Provide supervision, training, development and performance management of direct reports Maintain equipment and vehicles in an operational condition at all times Assists with bidding jobs and projects Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 5+ years of construction experience, preferably with microwave and wireless site construction experience Ability to read, comprehend and carry out instructions Strong organizational, interpersonal, verbal and written communication skills Computer and Microsoft Office proficiency Organized with a strong attention to detail and capable of working with minimum supervision Must be able to read, comprehend and interpret site plans, construction drawings and scopes of work Must be able to create materials list based on plans/scope of work, order and compile materials for crew in advance of deployment Recognize and provide a safe work site with acceptable quality and efficiency Working knowledge of safety standards and regulations in tower industry Demonstrated expertise in construction skills, rigging, safety and general industry knowledge Present professional image at all times Comfortable working in an outdoor and indoor work environment (direct exposure to sun and heat) The ability to work weekends, nights and in extreme weather conditions if necessary Travel may be required and the ability to commit to long term on site assignments Ability to stoop, stand, sit, climb, handle items with hands and fingers, see clearly 20ft or more, talk and hear clearly Must possess a valid driver's license and be able to pass pre-employment testing (drug, background and MVR) Education and/or Experience Bachelor's degree (B. A.) in construction, engineering or heavy industrial experience; 2-4 years of experience in construction management role Certifications Must have or obtain OSHA Construction 10 hour Safety Training Card; 30 hour OSHA course a plus Must have or obtain First Aid and CPR certification Anritsu Site Master Certification PIM Tester RF Safety Awareness Comtrain or Gravitec

Details: JOB SUMMARY - ESSENTIAL FUNCTIONS/DUTIES The incumbent will manage and prepare reports regarding training actions to include forecasting and reporting on training events, prepare status reports of training accomplishments for the workforce to senior managers, make recommendations towards future training material to make available and provide guidance and troubleshooting for successful operations of the company's Learning Management System (LMS) tools. Provide training support for assigned contract(s) under minimal supervision. Provide technical support including the test, evaluation, validation and certification of training devices. Review training curriculum and documentation to ensure development is in accordance with specifications. Develop and update program training schedules and milestones; develop training presentations and issue papers. Participate in the testing, inspection, and installation of training devices. Provide technical assessment of training devices and report results to customer. Facilitate training programs to selected workforce segments and assess results. Review and comment on equipment facility requirements, system specifications, development specifications and other program documentation. Develop training device engineering change proposals. Provide work direction to lower level training personnel. Perform all other position related duties as assigned or requested. WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards. There is occasional lifting (up to 30 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. The incumbent must be able to work duty days in excess of eight hours and perform shift and weekend work to meet required schedule demands. The position may require travel. REQUIREMENTS - EDUCATION, TECHNICAL AND WORK EXPERIENCE Bachelors Degree in Business, Education or a technical discipline, or equivalent formal training and experience and at least 7 years of job-related training experience. Good communication skills and demonstrated proficiency in operating application software including word-processing and spreadsheet programs are required. The incumbent must possess planning/organizing skills, must be able to work under deadlines, and must be able to work independently with minimal supervision. Must qualify for and maintain a government security clearance and possess a valid state issued driver's license.

Details: Delta Dallas has teamed up with a nationally recognized, fast-growing company that is searching for a Sr. Accountant in Plano, TX for month-end close journal entries, reconciliations and close procedures. The position is responsible for reviewing and approving low-risk journal entries and balance sheets reconciliations. Additionally, other responsibilities include preparing the high-risk manual journal entries and balance sheets reconciliations, including intercompany transactions. Additional duties include analyzing trends, explaining flux analysis, coordinating with the auditors, and assisting in preparing the external reports and schedules for the footnote disclosures. The ideal candidate will work independently with minimal guidance, typically in only the most complex situations. The position may lead and direct the work of others. Essential Functions: • Various journal entries, account reconciliations and month-end close procedures • Reviews and reconciles intercompany transactions • Performs variance analysis; delivering appropriate responses to budget owners • Prepares flux explanations and trending analysis • Assists in preparation of external reporting and schedules for footnote disclosures • Proposes and implements improvement to the existing month-end close process • Ad hoc projects and reporting requirements Job Requirements: • Bachelor s degree in Accounting or equivalent Strong understanding of US GAAP and financial reporting requirements • CPA REQUIRED • Minimum of 5 years of related accounting experience with minimal 2 years in public accounting • Proficient in Microsoft Office • Intermediate to advance MS Excel skills, including pivot tables, vlookups and formulas • Experience with Oracle or large company accounting ERP software REQUIRED • Experience with AX2012 and Hyperion highly preferred • Accounting knowledge to identify and communicate potential issues confidently • Exceptional communication skills, both written and verbal • Strong problem solving skills to work on diverse scope of issues where analysis of data requires evaluation of identifiable factors. • Demonstrates good judgment in selecting methods and techniques for obtaining solutions. • Ability to contribute to and/or manage projects in addition to providing advice and direction • Ability to use best practices and knowledge for complex issues and recommends solutions • Ability to lead work of staff members. • Ability to work independently with minimal guidance with mostly complex situations TO APPLY: If you think you'd be a great fit for this position, submit your resume today! ABOUT DELTA DALLAS: Since 1983, Delta Dallas has provided hundreds of companies in the Dallas/Fort Worth Metroplex with full-time and supplemental staffing solutions, human resources consulting and training, leadership and customer service training, and workforce consulting. If you'd like to learn more about Delta Dallas, visit our website at www.deltadallas.com or call 972-788-2300. Job Requirements Sr Accountant, Senior Accountant

Details: Status Code: 01 - REGULAR FULLTIME (ACTIVE) General Job Categories: Operations & Maintenance Work Hours: Test Required?: None Job Grade Level: Test Required: Shift: Job Description: Phoenix-based SRP, the nation's third-largest public power and water utility, is recruiting a Plumber in the Facilities Services Department. Under limited supervision, performs skilled work at the journeyman level including layout and installation, troubleshooting, maintaining, and repairing industrial and commercial plumbing systems to include: water heaters, insta-hots, RO/DI water systems, backflow prevention devices, pumps, piping and valves, plumbing fixtures, lift stations, water softeners, disposals, drinking fountains, eye washes and emergency showers, soil piping, and other plumbing related systems. Working knowledge and troubleshooting of electrical and mechanical equipment involved with plumbing systems. Perform preventative maintenance and repair of water, waste, air, gas, and other piping systems. Install, repair, test, and certify proper operation of Backflow Prevention Devices in accordance with municipal plumbing code requirements. Must possess the ability to work in a team environment that places a high value on customer service of multiple shop and administrative facilities. Duties include leadership responsibilities and directs the work of others in performance of job duties. Identifies and develops ways to improve technical processes and recommends methods for improvements. Exercises considerable technical expertise and latitude in determining objectives and approaches to work assignments. 1. Must have a valid AZ Drivers License 2. Have completed a recognized journeyman level Pipe Fitting or Plumbing training program trade or equivalent experience. 3. Willing to work rotating 2nd shift, respond to after-hour call outs work mandatory extended day and weekend overtime and work seasonal weekend rotating 2nd shift. All candidates must be legally authorized to work in the United States. Currently, SRP does not sponsor H1B visas. EOE - We encourage workforce diversity ~cb~

Details: GENERAL PURPOSE Responsible for completing and delivering all weekly agent PEP sessions in order to drive behavioral changes that will impact the desired outcome within the metrics discussed. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to SYKES policies on ethics and integrity. Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. o Plays a pivotal role in employee development through coaching, counseling, mentoring, training, and in helping to create a work environment conducive to personal growth and employee satisfaction. o Directly responsible for scheduling and coordinating the training needs of his or her team. Through stats analysis, call monitoring, and Technician mentoring, the Coach should be knowledgeable of the individual strengths and weaknesses of his or her team members. o Needs to be aware at all times of his/her team's current queue status, performance measures, objectives, and performance trends and be able to report concisely, precisely, and professionally at a moment's notice. o Frequently communicate quality expectations to the team and be able to motivate people to want to exceed those expectations. o Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. Meet or exceed team's contract production and performance metrics. Meet or exceed client and Sykes quality standards. Build and maintain a skilled, successful, motivated, team of support representatives. May be required to provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) EDUCATION and/or EXPERIENCE High School Diploma and at least one year related experience and/or training in a customer service environment; or equivalent combination of education and experience required.

Details: GENERAL PURPOSE Responsible for completing and delivering all weekly agent PEP sessions in order to drive behavioral changes that will impact the desired outcome within the metrics discussed. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to SYKES policies on ethics and integrity. Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. o Plays a pivotal role in employee development through coaching, counseling, mentoring, training, and in helping to create a work environment conducive to personal growth and employee satisfaction. o Directly responsible for scheduling and coordinating the training needs of his or her team. Through stats analysis, call monitoring, and Technician mentoring, the Coach should be knowledgeable of the individual strengths and weaknesses of his or her team members. o Needs to be aware at all times of his/her team's current queue status, performance measures, objectives, and performance trends and be able to report concisely, precisely, and professionally at a moment's notice. o Frequently communicate quality expectations to the team and be able to motivate people to want to exceed those expectations. o Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. Meet or exceed team's contract production and performance metrics. Meet or exceed client and Sykes quality standards. Build and maintain a skilled, successful, motivated, team of support representatives. May be required to provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) EDUCATION and/or EXPERIENCE High School Diploma and at least one year related experience and/or training in a customer service environment; or equivalent combination of education and experience required.

Details: GENERAL PURPOSE Responsible for completing and delivering all weekly agent PEP sessions in order to drive behavioral changes that will impact the desired outcome within the metrics discussed. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to SYKES policies on ethics and integrity. Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. o Plays a pivotal role in employee development through coaching, counseling, mentoring, training, and in helping to create a work environment conducive to personal growth and employee satisfaction. o Directly responsible for scheduling and coordinating the training needs of his or her team. Through stats analysis, call monitoring, and Technician mentoring, the Coach should be knowledgeable of the individual strengths and weaknesses of his or her team members. o Needs to be aware at all times of his/her team's current queue status, performance measures, objectives, and performance trends and be able to report concisely, precisely, and professionally at a moment's notice. o Frequently communicate quality expectations to the team and be able to motivate people to want to exceed those expectations. o Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. Meet or exceed team's contract production and performance metrics. Meet or exceed client and Sykes quality standards. Build and maintain a skilled, successful, motivated, team of support representatives. May be required to provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) EDUCATION and/or EXPERIENCE High School Diploma and at least one year related experience and/or training in a customer service environment; or equivalent combination of education and experience required.

Details: GENERAL PURPOSE Responsible for completing and delivering all weekly agent PEP sessions in order to drive behavioral changes that will impact the desired outcome within the metrics discussed. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to SYKES policies on ethics and integrity. Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. o Plays a pivotal role in employee development through coaching, counseling, mentoring, training, and in helping to create a work environment conducive to personal growth and employee satisfaction. o Directly responsible for scheduling and coordinating the training needs of his or her team. Through stats analysis, call monitoring, and Technician mentoring, the Coach should be knowledgeable of the individual strengths and weaknesses of his or her team members. o Needs to be aware at all times of his/her team's current queue status, performance measures, objectives, and performance trends and be able to report concisely, precisely, and professionally at a moment's notice. o Frequently communicate quality expectations to the team and be able to motivate people to want to exceed those expectations. o Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. Meet or exceed team's contract production and performance metrics. Meet or exceed client and Sykes quality standards. Build and maintain a skilled, successful, motivated, team of support representatives. May be required to provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) EDUCATION and/or EXPERIENCE High School Diploma and at least one year related experience and/or training in a customer service environment; or equivalent combination of education and experience required.

Details: GENERAL PURPOSE Responsible for completing and delivering all weekly agent PEP sessions in order to drive behavioral changes that will impact the desired outcome within the metrics discussed. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to SYKES policies on ethics and integrity. Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. o Plays a pivotal role in employee development through coaching, counseling, mentoring, training, and in helping to create a work environment conducive to personal growth and employee satisfaction. o Directly responsible for scheduling and coordinating the training needs of his or her team. Through stats analysis, call monitoring, and Technician mentoring, the Coach should be knowledgeable of the individual strengths and weaknesses of his or her team members. o Needs to be aware at all times of his/her team's current queue status, performance measures, objectives, and performance trends and be able to report concisely, precisely, and professionally at a moment's notice. o Frequently communicate quality expectations to the team and be able to motivate people to want to exceed those expectations. o Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. Meet or exceed team's contract production and performance metrics. Meet or exceed client and Sykes quality standards. Build and maintain a skilled, successful, motivated, team of support representatives. May be required to provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) EDUCATION and/or EXPERIENCE High School Diploma and at least one year related experience and/or training in a customer service environment; or equivalent combination of education and experience required.

Details: GENERAL PURPOSE Responsible for completing and delivering all weekly agent PEP sessions in order to drive behavioral changes that will impact the desired outcome within the metrics discussed. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to SYKES policies on ethics and integrity. Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. o Plays a pivotal role in employee development through coaching, counseling, mentoring, training, and in helping to create a work environment conducive to personal growth and employee satisfaction. o Directly responsible for scheduling and coordinating the training needs of his or her team. Through stats analysis, call monitoring, and Technician mentoring, the Coach should be knowledgeable of the individual strengths and weaknesses of his or her team members. o Needs to be aware at all times of his/her team's current queue status, performance measures, objectives, and performance trends and be able to report concisely, precisely, and professionally at a moment's notice. o Frequently communicate quality expectations to the team and be able to motivate people to want to exceed those expectations. o Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. Meet or exceed team's contract production and performance metrics. Meet or exceed client and Sykes quality standards. Build and maintain a skilled, successful, motivated, team of support representatives. May be required to provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) EDUCATION and/or EXPERIENCE High School Diploma and at least one year related experience and/or training in a customer service environment; or equivalent combination of education and experience required.

Details: GENERAL PURPOSE Responsible for completing and delivering all weekly agent PEP sessions in order to drive behavioral changes that will impact the desired outcome within the metrics discussed. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to SYKES policies on ethics and integrity. Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. o Plays a pivotal role in employee development through coaching, counseling, mentoring, training, and in helping to create a work environment conducive to personal growth and employee satisfaction. o Directly responsible for scheduling and coordinating the training needs of his or her team. Through stats analysis, call monitoring, and Technician mentoring, the Coach should be knowledgeable of the individual strengths and weaknesses of his or her team members. o Needs to be aware at all times of his/her team's current queue status, performance measures, objectives, and performance trends and be able to report concisely, precisely, and professionally at a moment's notice. o Frequently communicate quality expectations to the team and be able to motivate people to want to exceed those expectations. o Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. Meet or exceed team's contract production and performance metrics. Meet or exceed client and Sykes quality standards. Build and maintain a skilled, successful, motivated, team of support representatives. May be required to provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) EDUCATION and/or EXPERIENCE High School Diploma and at least one year related experience and/or training in a customer service environment; or equivalent combination of education and experience required.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.