La Crosse Job Listings

Details: Retail Sales Associate 1 position available immediately! Jump on the fast track to success with Gabriel Furniture. We have an opening for an Interior Designer / Salesperson. If you are highly motivated, like to help people meet their needs, and want to grow along with Gabriel Furniture; then we want to talk to you! Sales, design, or customer service experience is helpful. Come and work for a family owned store that has been in business for over 85 years. To apply, e-mail your resume to: or mail: Gabriel Furniture Attn: Pat Dewar 201 E. College Ave. Appleton, WI 54911

Details: Bushman Equipmentis an employee-owned manufacturer of custom engineered below-the-hook lifting equipment for heavy industry. We are seeking an After Market Sales Specialist for our Menomonee Falls WI location. Primaryresponsibilities include: Accept phone and email inquiries from Bushman customers in need of repair parts for their equipment under the various company brands (Bushman, West Bend, ITNAC). Assist the customer in identifying the correct parts that they need. Research sales order data and design drawings to verify parts that the customer needs. Estimate manufacturing costs and obtain quotes from suppliers. Prepare quote with price & delivery time and present to the customer. Review customer parts orders for accuracy after orders are entered by the sales assistant. Assist New Equipment sales specialists by preparing quotes for recommended spare parts for new equipment proposals or orders. Back-up our “Repairs" sales specialist during vacations and holidays

Details: RESPONSIBILITIES: Kforce has a client seeking a Project Manager with at least 7 years of experience managing small to mid-sized projects of 6,000 hours or less for their Madison, Wisconsin (WI) location. This position will lead multiple projects and/or programs within a Sales division. Project teams will be cross divisional in nature and will involve leading project teams in the implementation of complex projects for Agents, Customers, and Care centers. Projects could range in variety from technology projects, to people-related or process-related projects. This role is required to follow divisional Project Management Office (PMO) standards and collaborate with fellow project manager to ensure consistency.

Details: IAC Group is holding a Hiring Event on December 9, 2014 in Charlotte, NC for Process Engineers. These are fulltime, direct hire positions located in Dayton TN, Anniston, AL or Spartanburg, SC. Hiring managers will be prepared to make offers to candidates that meet their requirements within 48 hours of interviewing. After a phone screen interview qualified candidates will be invited to interview directly with IAC Group hiring managers and HR on the Hiring Event day. Interviews will take place in Charlotte, NC and the positions are is located in Dayton TN, Anniston, AL and Spartanburg, SC. Description Position: Process Engineer Department: Engineering Location: Dayton, TN / Anniston, AL / Spartanburg, SC Responsibilities The Process Engineer will be expected to: Provide troubleshooting and fine tuning of new and current equipment to achieve customer quality standards and profit objectives Develop and implement equipment standard operating procedures and process flow charts for assigned processes Carry out regular statistical processes monitoring of significant characteristics as a guide and control for process adjustments, review customer produced engineering/styling/tooling as assigned to assist in determining manufacturing feasibility, process capability, and also perform process capability studies on new program launches Plan and implement development of new manufacturing techniques, process improvement concepts and related technology without affecting the customer Assist in optimizing manufacturing efficiency and quality standards through the implementation of improved processes, materials, methods and facilities Develops and maintains close association with maintenance, quality and production departments Provide technical input for process definition, material performance, and product cell layout to manufacturing feasibility. Provide support to Operations on a 3 shift Operation Hands on approach

Details: Business Office Manager We are seeking a new team member to join our team in the position of Billing Specialist. This position will have a Monday-Friday schedule with hours averaging 32-40 per week. Business Office Managers work collaboratively with the team to make quality patient care a priority. As a Business Office Manager, you will be responsible and accountable for the results of and the day-to-day operations. Job Description This position will be responsible for working with the patients to ensure timely payment on denied claims. This individual will also follow up with payers and insurance carriers to ensure timely turnaround for claims resolution and reimbursement. Must also work effectively in a team environment. You will provide work flow direction, practice expectations, and daily follow up to key business drivers. You are the primary contact and resource for the Doctors in the practice. Other primary responsibilities include: Human resources responsibilities relating to staff supervision and performance reviews. You will provide hands-on support as determined by the daily business needs.

Details: THE CARPENTER HEALTH NETWORK is currently hiring Nurse Practitioners, to serve patients within an integrated care continuum designed to: Enhance Patient Dignity Reduce ACH "Bounce Backs" Promote Independence Offer the Highest and Best Level of Care Currently, positions are available in: New Orleans & Covington These are dynamic opportunities for Providers with a strong work ethic and the flexibility to adapt to an environment of quality, productivity and adaptability. Improve Outcomes by Improving the Delivery System!!!! Email resume to today! EOE

Details: Our client is one of the world's most innovative manufacturers of investment castings of all shapes and sizes, including metal alloys! They are seeking a Sales Account Manager to contribute to and share in their continued growth and success. The ideal candidate for this position will have well-developed communication, problem-solving and organizational skills that can thrive in a fast paced environment. The Sales Account Manager chosen must work effectively with customers, sales representatives, engineers, and co-workers. The position involves new account prospecting and conversion, relationship building, new program development, account profitability and effective problem solving with a focus on satisfying the customer. The ability to develop and land new business is a must!

Details: The Associate Web Production Editor is responsible for ongoing development, implementation and maintenance of the organization's website. Focused efficient and accurate publishing of web content. Supports the evolution of the web as a dynamic commercial marketing tactic supporting business goals. Key Individual Accountabilities: * Responsible for content modifications, additions, deletions and implementing approved digital enhancements within a web-based content management system. * Setup new site pages/sections and campaign landing pages within web cms * Continually monitor the website in a proactive manner to ensure that information is accurate, content is current and pages are free of errors. * Work with digital agencies and Web Communications to test new content before move to production * Maintain metadata and other inputs in the system to optimize search engine results. Keep up to date on all RA web guidelines and standards. * Work with Site Editors to make certain that the proper guidelines are followed across all digital channels. * Field user inquiries, comments and suggestions and counsel to web/content standards. * Manage all work request within a tracking system. * Provide timely status updates to business clients on project progress/completion. * Verify that all content is approved through proper channels and systems prior to posting. * Ensuring ROI on projects - including SEO, increased web traffic & other key metrics, increased customer conversion (more subscribers/downloads/account creation and other CTA's), decrease in customer care complaints/comments; and overall sales enablement - ensuring the web portfolio is focused on a strategy to enable and empower sales through better design and usability. Experience and Education: * Bachelor's degree in Communication/Media Studies/Journalism/Marketing or relevant field * Degree or related higher education in Web Design & Development * A minimum 3-5 years experience with HTML, CSS, web analytics, and content management systems * Knowledge of SEO, site optimization and an understanding of web analytics preferred * Keen eye for detail and ability to work to stretching deadlines * Must have solid proofreading skills from general text content to specialized digital content * Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details Competencies: * Planning and Prioritization * Written and Oral Communciations * Detail Oriented * Customer Focused About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

Details: EHS Specialist Support will include HSE training, audits, providing advice and assistance for project management team. Specific duties will include but are not limited to: participation in various committees and leadership teams, investigations and written reports, provide training, interface with client safety and risk management personnel, interface with client’s Broker and Insurer. This position functions as an integral member of a corporate HSE team.

Details: Sun Tan City , the fastest growing tanning salon chain in the country and premier operator of indoor tanning centers, is currently accepting applications for Full Time Assistant Store Managers and Part Time Tanning Consultants in the Madison, WI market Applicants with a strong commitment to excellence, desire to learn and superior client service skills need only apply. Please apply only via CareerBuilder.com

Details: Job is located in Wausau, WI. This position, located in beautiful Wausau, WI, will p rogram, troubleshoot and install control systems for three, high-volume anodize metal finishing lines. Responsibilities include creating and maintaining PLC programming for line automation to optimize line throughput and quality. Linetec, a division of Apogee Enterprises, is a great place to grow your career. We provided a competitive compensation, including incentive bonus and a comprehensive benefit program. Interested candidates can find additional information on employment at Linetec, the full description and requirements of the position and apply online via our website www.linetec.com Linetec is an Equal Employment Opportunity/Affirmative Action Employer. Qualified Women/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.

Details: Netflix has a need for a Sr. Network Engineer to work in Fremont, CA Netflix DVD is the world's largest on-line DVD rental company that is right, Netflix still ships millions of those red envelopes to happy customers each week! Our DVD library includes current movies and TV shows, as well as, a huge selection of documentaries, foreign films and classic movies and TV Shows. The Corporate Network Engineering team manages a fast-paced and growing network that is constantly evolving to support the needs of our Development and Corporate users. Netflix’s Corporate Network Engineering team is responsible for architecture and support of our heterogeneous networks distributed across multiple data centers, corporate offices, call centers, and shipping facilities. Both our customers and partners generate a variety of unique challenges which requires the team to continuously innovate and evolve the network. Netflix is pursuing a Senior Network Engineer who has an interest in emerging technologies, hands-on experience with enterprise campus architecture; understanding of capacity planning, a solid foundation in wireless networking, proven track record of troubleshooting, and great communication skills. You’ll play a major role in consulting and engineering unique solutions to address the changing network connectivity needs for our both our internal customer and external partners. You will also have the opportunity to partner with Cloud Engineering, Infosec, and other teams to potentially grow your skill set beyond networking. Key Responsibilities: Accountable for operational integrity of enterprise network infrastructure. Contribute to the planning, design, and implementation of new locations and campus expansion. Direct evolution and long-term requirements for a best-of-breed wireless network Stay abreast of new technologies and best practices to introduce new features across the organization. Ensure connectivity and bandwidth for 1200+ corporate employees and 600+ call center agents. Ensure accurate monitoring, logging, metrics, and alerting of network connectivity. Support network issues from wireless access to transit. Management of multiple projects simultaneously. Document network infrastructure and maintain a runbook for the 24/7 NOC. Participate in on-call rotation. Occasional air travel required to corporate sites. Key skills: Experience in supporting high volume Internet sites from the edge/core to access layers, including firewall and load balancing. Strong understanding of 802.11 a/b/g/n radio technologies. Familiarity with cloud-based architectures in public and virtual private cloud environments. Scripting and automation experience using Perl, Python, etc. to help streamline routine network configuration tasks Through knowledge of TCP internals and other Layer 4-7 protocol such as HTTP, SSL, DNS, etc. High degree of familiarity with fundamental networking/distributed computing environment concepts; ability to configure Mac, UNIX and Windows server networking. Familiarity with VoIP and Video Conferencing Technologies architectures and implementations: Avaya Aura, Cisco TelePresence, Lifesize, Blue Jeans, and Google hangouts. Experience in helping to evaluate and implement Network & Application Management systems. Familiarity with network monitoring and troubleshooting tools such as Cacti, Airwave, and Infoblox.

Details: POSITION SUMMARY: Action Printing expects that the Client Services Coordinator will act at all times to ensure the highest level of professionalism and personal performance possible, will work enthusiastically to meet or exceed all performance goals set by Action Printing and their Clients. The Client Services Coordinator will contribute his/her utmost to assist Action Printing in achieving its goal of being the best provider of printing services in the industry. ESSENTIAL JOB FUNCTIONS: The Client Services Coordinator is responsible to proactively advocate for and anticipate their client needs for total Client (internal and external) satisfaction at Action Printing. The CSC is responsible for monitoring the production of the job from the time it is sold through delivery of the project. KNOWLEDGE, SKILLS & ABILITIES: Accurately, completely and consistently enter a print job into production within 24 hours of receipt of Client’s files and order documentation; understand expectations of the Client and communicate effectively with Clients, sales representatives and manufacturing personnel concerning Client requirements. Also, understand, document and communicate Client requirements & specifications including quantity, quality, schedule and delivery and any others of importance to the Client; interact with scheduling and shipping on delivery requirements; inspect, verify and document incoming Client material to ensure conformance to planned requirements; communicate with planning and Client if received material does not conform to planned requirements; communicate manufacturing and scheduling limitations to Clients; document all communications with Clients, sales representatives and manufacturing personnel regarding changes to job requirements and process print jobs for billing within 48 business hours of receipt from shipping department. It is important to maintain and develop Clients by communicating all schedule, material, quality and delivery information to the Client within 4 hours of receiving such information from planning, scheduling or manufacturing, determining and fulfilling Client requirements not stated in contract requirements or job specifications; document and bill for alterations requested by the Client and maintain a professional demeanor in the face of any and all pressure. Also, seek information from Client that may lead to other sales opportunities, deal with difficult Client situations and complaints successfully and communicate sales opportunities to Sales Representatives. Estimating/Costing/Planning Characteristics of products that fit Action Printing, including: product types; page sizes; paper types; and color capabilities. Also, characteristics of products that are most profitable, preferred job layouts, color combinations and quality levels. In addition, understand basis (budgeted hour cost rates and performance standards) for company profitability Prepress work Working knowledge of Electronic Work Flow System; working knowledge of file preparation for accurate output; and image scanning, grayscale and color. Also, understanding pagination and RIP functions; working knowledge of most accepted software (Microsoft Word, Pagemaker; Quark ; Illustrator and InDesign); production of electronic and digital proofs and inspection of proofs for review prior to and after Client “sign-offs”. Presswork Production requirements and capabilities of each press in the plant including: paper requirements & limitations; press sheet and finished sheet sizes; color capabilities; register characteristics; dot gain characteristics and Press and Quality Check Procedures - Be available to OK press start-up/proofs. Binding Common binding methods; production requirements and capabilities of each binder in the plant including: input signature or sheet sizes and thickness; output signature or sheet sizes; characteristics of binding types including glue, perfect, wire, comb and other binding and finishing capabilities present in the plant and bindery quality check procedures - Be available to OK bindery start-up/proofs. Demonstrate the ability to: Read estimates to determine production requirements; efficiently plan jobs from prepress production through electronic workflow, proofing, platemaking, printing, bindery and fulfillment or delivery; plan paper requirements based on chosen form of production, Client paper requirements and paper grain and other paper performance considerations; and plan ink usage costs based on job requirements and mileage characteristics of chosen inks. Also, accurately create impositions and layouts for sheetfed and web presses; accurately plan presswork for sheetfed and web presses; accurately plan bindery operations including saddlestitching, perfect binding, wire-O and comb binding. In addition, accurately plan bindery operations including cutting, folding, hand gathering, jogging, padding, inserting, drilling and polywrapping and accurately plan single and multi-point delivery. Follow-up Conduct follow-up calls to each Client after jobs have been delivered to question Client satisfaction. Pass on Client concerns to salespeople. System Skills Demonstrate consistency in the use of: Logic System; commonly used desktop applications (ie: Microsoft Word, Excel, Access, etc); standard operating procedures; demonstrate the ability to use the Logic System and demonstrate willingness to accept direction from superiors and peers to improve quality and performance. Also, demonstrate willingness to work together with peers, your supervisor and other departments to improve quality and performance to exceed the Client's expectations and demonstrate the ability to recognize and suggest cost/time saving opportunities for the Client. In addition, demonstrate the ability to give personalized service to each Client. Most importantly, be the "eyes and ears" and in-house advocate for the Client as their jobs move through each phase of production. EDUCATION/EXPERIENCE: High School Education or equivalent; 2-years of college is preferred but not required; experience with Microsoft Office; 4-years experience in Client Services in the printing industry is preferred but not required. To apply, please submit your resume and apply online at www.gannett.com/careers . We are an Equal Opportunity Employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, education, political affiliation or veteran status.

Details: Body Shop Painter/Prepper Department: Body Shop Location: Milwaukee Purpose Complete the preparation and painting process on repaired vehicles. Accountabilities • Sand and Prep panels for priming and painting. • Finish mask panels and trim for paint applications • Perform minor body work and repairs • Assemble and disassemble vehicles in preparation for repair and painting. • Mix paint according to specifications • Apply paint in prescribed manner utilizing provided painting equipment. • Inspect painted unit for quality of painting, including runs, streaks, sags, and unpainted areas • Assure maintenance and cleaning of painting equipment and booth are completed. • Perform other related body shop operations on medium and heavy duty trucks as needed • Other Duties as assigned.

Details: Elite Media Communications has an exciting new opportunity on our full time entry-level Marketing and Sales Promotions Team . This team is responsible for engaging customers inside of a retail environment on a daily basis regarding our client's products, promotions and brand awareness. This isn’t your typical full time entry level retail sales position. We’re looking for someone that is confident, has great communication skills, enjoys working in a team environment and looking for a full time entry level career verses a job. Elite Media prides itself on its flexibility and its willingness to go the extra mile to help its customers and clients. We want you to be MORE than a crucial element to our client; we want you to be part of our entry level team full time. www.elitemediacommunications.com Job Details - Development of marketing campaigns and strategies - Customer service and client acquisition - Implementation of product launches - Rigorous leadership training - In-store promotional advertising

Details: Mission for the Job: The Training Manager position is responsible for establishing and maintaining the strategic direction of the training function. This position liaisons with Service Delivery, HR, Recruitment, Quality and COL to drive innovations and improvements in New Hire Training and overall SD Performance. Required Skill sets: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Candidates must possess the following: 1. Training Knowledge & Skills: Have a strong the end to end life cycle of training (Analysis, Design and Development, Implementation, Evaluation)Have a working various instructional models able to diagnose Training gaps/needs and provide solutions to improve performance. 2. Communication: Effectively express ideas and information through the spoken and written language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Able to communicate effectively regarding Sutherland projects, at short notice and under pressure. Actively listens and incorporates input from others. Has an open communication channel with internal & external customers/clients. 3. Staff Management and Development: Take personal responsibility for establishing a positive image for themselves and their organization, department or work group and creating a successful customer encounter and working to delight their customers. Mentors and develops direct reports. Diagnoses the strengths and development opportunities within the team and uses the right leadership style for the situation. Provides timely, clear and actionable performance feedback. Praises, rewards and recognizes high performance. Acts decisively to solve people problems. Delegates to staff and holds them accountable. Creates a positive team environment through co-operation 4. Client and Account Management: Ability to create spontaneous relationship with the Client and SD, employing a style that is open, flexible and confident. Identifies and creates client interest in additional Sutherland services. Capable of complex scenario analysis and planning of contingencies. Responsible for meeting contractual requirement. Seeks out and acts on both internal and external customer/client feedback. 5. Planning and Organizing: Appropriately prioritize and concurrently service multiple assignments/projects, integrating many factors into case decisions, and ensuring accurate, high quality service delivery. Is able to set clear objectives and key milestones to plan and organize work. Delivers reports on time as requested by the client. Reviews and evaluates the service levels achieved by the group and of project plans. Ensures that the team is sufficiently- staffed to provide a quality service for the clients. Plans the monitoring of staff performance 6. Working to Objectives/Results Oriented: Supports and stimulates constructive criticism, forthright appraisal of problems, and tolerance of disagreement in the interests of improving organizational performance. Prepares well in advance to maximize resource and time. Measures self and team against goals/objectives of the clients. Recovers quickly from setbacks. Effectively controls difficult client situations. Keeps all commitments made to Sutherland and the client. Consistently demonstrates sound judgment. Continually seeks and learns from feedback RESPONSIBILITIES: Development excellence - make recommendation that would map out the development plan per training manager. Identify and introduce process improvement initiatives for every training manager. Determine training needs and may perform research, studies, fgds and assessments to identify training needs of every training manager and the corresponding programs they manage. Revise training programs as a result of evaluation of actual floor metrics or of changing needs in the company as needed. Formulate and implement systems and procedures of evaluating the effectiveness of training and developmental programs. Operational excellence: train, coach and develop training managers (and training supervisors whenever applicable) leadership competencies and other areas of their position to meet long term career objectives. E nsure that all training managers maintain a score of 3.5 in the training supervisor evaluation and participant evaluation. Maintains an accurate record of employee training and related records d38; prepares pertinent training reports and statistics on a regular basis. Weighted score: outcome definition (subjective identification through interview process)

Details: Recruiting Logistics Specialist-Virtual Are you a budding HR Professional? Do you have an HR degree or are currently pursuing one? Do you have experience working in the HR/Recruiting field? Join the OCG Group, a leading edge consulting and outsourcing company with employment and recruiting solutions as core competencies. The Recruiting Logistics Specialist provides a variety of logistical and administrative activities which support the recruiting function within a particular client program or team. Responsibilities: Schedules candidates for interviews by coordinating schedules with hiring managers, making travel arrangements, preparing candidate information packets, creating interview agendas, etc. Inputs data into applicant tracking system (ATS) and generates reports as necessary Monitors and audits ATS data to ensure accuracy and compliance Initiates and completes background screens and reference checks then communicates results to the appropriate parties Reviews and collects essential paperwork in order to create job files and employee files including offer creation of offer letters Audits file information to ensure compliance and completeness Manages and submits expenses for payment as it relates to the interview process and candidate travel, etc. Other duties as required Professional: Exhibits strong verbal and written communication and demonstrate excellent customer service skills Ability to be adaptable in order to work with challenging and demanding clients Demonstrates knowledge of applicable employment laws, including OFCCP, as it relates to data capture and records retention Ability to quickly evaluate and prioritize tasks in a fast paced and high volume environment Demonstrate detail-orientation and superior time management skills Ability to work in a partnership with the Recruiters to maximize efficiency of process Experience/Education: Prefer2-3+ years experience in a business setting, providing administrative support and customer service Experience in exempt level hiring and logistics is preferred High school diploma required Required proficiency in MS Office (Word, Excel, Powerpoint), must have strong data entry skills. KELLY Services About Kelly Services Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct-hire basis. Serving clients around the globe, Kelly provided employment to approximately 540,000 employees in 2013. Revenue in 2013 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn, & Twitter. Download WorkWire, a free career and employment resource iPad app by Kelly Services. We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing. At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work. We foster an inclusive environment where people are engaged and succeed. A passion for people drives our focus on long-term growth, learning and development. We create a world of opportunities for those with varied talents and a drive to excel. When our people succeed, we succeed. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans and is committed to employing a diverse workforce. PI87215636

Details: Electrical Project Engineer - Plant – Stable and Growing Manufacturer This World Class manufacturing company is seeking an Electrical Project engineer with solid experience maintaining, troubleshooting and improving the effectiveness of production equipment and ensuring manufacturing processes perform to a maximum capacity. This person will report to the Engineering Manager. 85,000- $115,000 Range (includes salary and bonus potential) Outstanding benefits, perks and advancement. General duties include project management from concept, scope development, justification, appropriation request write-up, vendor/contractor selection, coordination with all departments, safety compliance, installation, start-up, commissioning, project closure, through final audit. Additional duties include supporting manufacturing, converting, safety, and engineering departments in trouble-shooting, long-range planning, day-to-day operations issues, etc. on an as-needed basis. Candidate has a working knowledge of NEC and related codes. Candidate is able to sell new concepts and ideas to others with various technical backgrounds and works well in a team environment. Location – southern USA

Details: Job is located in Little Chute, WI. Customer Service Representative Reports to: Customer Service Manager Interacts with: Customers,Vendors, All Departments and Locations, Inside and Regional SalesRepresentatives Duties: Support Regional Sales in the maintenance of their customer accounts; quote preparation/issuance/correspondence and miscellaneous activities. Interact with Customers to provide information about products and/or services. Effectively communicate via phone, writing and in person. Respond promptly to customer inquiries. Be a conduit between the Corporate Office, sales representatives and customers. Provide an avenue for additional research and further explanation on customer requests. In some cases, customer service representative will follow up directly with a customer until a question is answered or an issue is resolved. Handle and resolve customer complaints. Maintain customer account database. Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as corresponding actions taken. Generate quote requests based on information received from sales representatives or from customers. Issue completed quotes to customer following company procedure. Obtain pricing from outside vendors for specific products. Process customer purchase orders - ensuring that information is correct. Provide timely and accurate information to incoming customer order status and product knowledge requests. Maintain Excel monthly customer sales analysis reports for rolling three (3) year history. Prepare reports as requested by various Employees of the company; i.e. President, VP of Sales, VP of Manufacturing, VP of Operations, Regional Sales, Inside Sales. Improve quality of service by recommending improved processes, identifying new product and service applications. Backup support for Receptionist, Shipping/Receiving Clerk, A/R Clerk, A/P Clerk and Receiving/Mfg. Clerk as needed. Perform such other duties as may be assigned by the President or Vice President of Sales Ability to quickly learn and apply new product knowledge Skills/Qualifications: Pleasant personality, solid data entry skills, proficient in both Excel and Word, good communications skills both verbal and written, reporting skills, managing processes, customer focus, general consulting skills and the ability to prioritize and complete tasks. Product knowledge helpful. Time management, problem-solving, multi-tasking, and team-player important.

Details: Job ID: 10616 Position Description: Primary Purpose: This position will manage the 24/7 operations function at a relatively complex liquid terminal consisting of 190 storage tanks, 135 employees, vessel, barge, tank truck, rail car, and drumming activities. Responsible for conducting effective, efficient, and safe operations consistent with KM Standards and Values, Safety, Quality, Environmental Program (SQE), Regulatory Requirements, Financial Goals, and Customer Service Expectations. Assist the Terminal Manager with various other functions that affect Safety, Quality and Environmental Compliance. Routinely coordinates with customers, governmental agencies, and various internal functional groups including EH&S, Customer Service, Commercial, Human Resources, Audit, Procurement, and Accounting. Essential duties and responsibilities: •Effective and safe management of the operations, operations support, operations coordinator/compliance and drumming functions including development of work schedules, adherence to budgetary constraints, compliance with safety and environmental requirements, and quality assurance. •Actively participate and champion efforts to continuously improve the safety of operations including the safety committee, safety inspections, safety audits, compliance with policies and procedures, tailgate meetings, incident investigations, root cause analysis, completion of action items, safety incentive program, measurement of key performance indicators and the development of continuous improvement initiatives. •Actively participate and champion efforts of the SQE process. •Effectively manage the quality control for responsible functional groups. This includes but is not limited to the clear definition of requirements; effective measurement for compliance; identification of non-conformations; development and implementation of corrective actions; the development and implementation of continuous improvement initiatives. •Maintain an effective workforce through performance management, hiring, salary administration, in-house training program, employee development, coaching and utilization of contract services. •Maintain and improve communications that continuously keeps employees abreast of facility changes, updates, and improvements and encourages employee participation and feedback. •Effectively manage the operations training program. This includes development/update of procedures; development of power point presentations and training aids; scheduling of training; implementation of training and EDC's; maintenance of training records. •Effectively manage and coordinate the training associated with other functional groups including Human Resources, EH&S, and SQE training programs to achieve training goals. •Perform responsibilities consistent with KM process evaluation tools such as HAZOP and Management of Change. Obtain SME status in HAZOP and MOC and champion efforts for full compliance in these areas. •In conjunction with the Customer Service Group, effectively manage the product inventory control process and promptly investigate and reconcile variances. •Participate in the development of the operating and capital budgets and effectively manage operations consistent with budgetary goals. Develop and implement efficiency and cost saving initiatives. •In conjunction with the continuous improvement process, personally conduct field and operational audits and MBWA to measure performance versus expectations. Identify gaps, root causes and implement corrective actions. •Active participation in the customer audit process, KM internal audit process and the Responsible Care process. •Active participation in the Emergency Response Team function including training, routine meetings, exercises, drills, equipment, and procedures. •Assist the Terminal Manager as directed toward process improvements in other functional areas and initiatives including Customer Service, Maintenance, Project Management, Safety, Environmental, OPS INFO, Performance Measurement, Document/Compliance Library, and other areas. •Substitute for the Terminal Manager in the areas of financial reporting, SQE reporting, performance measurement reporting and other areas. •All other duties as assigned. Position Requirements: Education: •Bachelor’s degree from an accredited four year institution or equivalent work experience. Experience/specific knowledge: •Minimum five (5) years’ experience at a liquid terminal, chemical plant, or similar industrial facility. •Minimum five (5) years’ experience as a Manager. •Minimum five (5) years’ experience with industry related safety and environmental regulations and compliance. •Experience with developing and/or reviewing P&ID's and conducting HAZOP for industry processes. •Experience with MOC process. •Experience developing and delivering training programs. Certifications, licenses, and registrations: •Valid driver’s license. •Ability to obtain TWIC. Competencies, skills, and abilities: •Effectively communicate, orally (face to face and by telephone) and in writing, in English with coworkers, contractors, government officials and Senior Management. •Read and understand written material (in English), including use and understanding of basic numerical calculations. •Ability to develop and implement training programs. •Must be able to read P&ID's and utilize HAZOP to evaluate processes. •Must be able to analyze business processes and develop and implement process improvements. •Must be able to develop and implement performance measurement processes. •Must be able to deal effectively with people and resolve conflicts and problems. •Must possess management/supervisory skills and be able to effectively manage employees and contractors. •Must possess well developed interpersonal skills to manage, lead, and direct personnel. •Able to organize and prioritize multiple projects and makes adjustments quickly as needed. •Able to analyze financial and cost data and develop conclusions and recommendations. •Ability to accept direction and work effectively & cooperatively with other people. •Must have intermediate computer skills with Microsoft Office (Excel, Word, and Power Point). •Must possess strong leadership, communication, and interpersonal skills with both company and contract employees. •Must be goal orientated, self-motivated and able to work independently. •Must have strong analytical and troubleshooting skills. Physical demands: •Must be able to sit, stand, and walk for extended periods of time. •Must be able to lift and/or move up to 50 pounds. •Must be willing to work in protected areas at heights greater than six (6) feet above ground. •Must be able to work over water (dock). •Must be able to reach, climb, stoop, kneel, crouch, and crawl. •Must be able to hear and smell for deficiencies or hazards. •Must be able to work in confined spaces (inside storage tanks). •Must be able to pass a respiratory fit test. •Must be able to perform tasks while wearing a full-face respirator or supplied air. Working conditions: •Must be able to work in all weather conditions. •Maintain regular, dependable attendance and a high level of performance. •Must be willing to work all shifts, overtime, weekends, and holidays as needed and required. •Must be available to respond to call-out as assigned. •Must be able to work with a team, take direction from supervisor, keep required work schedule, focus on attention to details, and follow work rules. •Must be able to communicate effectively with fellow workers and demonstrate adherence to established safety policies and procedures. •Must be able to withstand moderate noise levels. Supervisory responsibilities: •This position will have direct supervisory responsibility for 3 to 7 Managers/Supervisors and indirect supervisory responsibility for 60 to 80 hourly employees. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.