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CSR - Baton Rouge - #2327

Wed, 04/29/2015 - 11:00pm
Details: ***Please click the link below to apply online*** https://home.eease.adp.com/recruit/?id=13233051

Press Worker

Wed, 04/29/2015 - 11:00pm
Details: Position Title: Press Wage: $9.40 per hour Shift: 2nd QPS Employment Group has a great opportunity available for Press Worker at a company in Johnson Creek, WI. This is a temp to hire position for 2nd shift. Responsibilities include but are not limited to: •Run a press and operate secondary equipment •Cut material using a utility knife •Weigh and arrange material in a specific manner •Load material in the press and remove part from press •Fabricate by deflashing a part with various tools •Assemble a variety of hardware to the molded part using general tools •Inspect parts for cosmetic and functional criteria •Ensure parts are identified with a tag and processes are checked off accordingly •Follow work instructions accurately •Proper use of air tools and other hand tools •Know basic functions of the press and performer •Maintain rates given by management

Outside Sales Consultant

Wed, 04/29/2015 - 11:00pm
Details: Are you the type of person who likes to control your own income? Then we have the opportunity for you at Sears. Join a long-standing Fortune 500 organization, which has been recognized with awards and recognitions such as (to name a few): · Sears Holdings has been selected as a Silver winner by the online trade publication Retail Touch points for its 2014 Channel Innovation Awards. · Sears Holdings has been named one of this year’s 25 “Best Places to Work for Recent Grads." · Sears Holdings is ranked in the top 100 in the 2013 Best Adoption-Friendly Workplaces by The Dave Thomas Foundation for Adoption. · Diversity MBA Magazine names two Sears Holdings leaders to its Top 100 · For the seventh consecutive year, Sears Holdings has been recognized by G.I. Jobs on its Top 100 Military Friendly Employers list. For 2013, the company is ranked at #14. If you are a self-motivated, goal oriented, and ambitious individual, who enjoys working with people, we have an opening for you. We are currently seeking qualified individuals for our Sales Project Consultant position that will be based in our New Orleans, LA location. The Sales Project Consultant is an Outside Sales position, which provides a free in-home presentation to a customer on one or more of the products that Sears Home Improvement Products offers. Please click on the link below to view a short video which describes "A day in the life of a Sales Project Consultant." http://www.sellatsears.com/

HR Generalist

Wed, 04/29/2015 - 11:00pm
Details: Apex Systems has an immediate opportunity for two HR Generalists with our client in Sun Prairie, WI. Please find the details below. Description: Ideal candidates will have 3-5 years of HR experience focusing on employee relations. Ideal candidates will have experience with US labor law, FMLA, progressive disciple practices relating to employee issues such as, but not limited to, attendance, performance, and conduct. Experience with lay offs or RIF processes is highly desirable. This role is housed in a fast-paced, busy HR department. Ideal candidates will be coming from a similar situation. Candidates with HR Employee Relations experience in a call center environment are highly desirable. Ideal candidates will be flexible, coachable, trainable and be able to juggle multiple priorities and be able to change priorities and focus quickly. Candidates should be organized, professional with a "thick skin" and be able to work comfortably with confidential information.

Sr. Network Operations Center Analyst- (Milwaukee) WI

Wed, 04/29/2015 - 11:00pm
Details: Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. NOC Engineer Monitor Clients Wide Area Networks using Network Management Tools Analyze connectivity issues by interpreting test results and determine root cause Drive critical issues /incidents to resolution Coordinate network repairs and assist vendors/ specialists with network testing and repairs Maintain and update daily logs, turnover, and equipment malfunction reports 30% Event Management & Monitoring 40% Incident Management 20% problem Management 10% other shift duties assigned. Certification requirement: CCNA or CCNP 5 + year’s experience Perform hardware refresh and IOS code upgrades Deploy new devices in the data center as required Serve as escalation point to Tier 2 support groups Provide feedback to management and engineering teams Proactively monitor/analyze current device (including routers/switches/firewalls/load balancers) Handle day to day reactive incident and problem management for high impacting and critical issues related to network devices Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking. #B1 #B3

Ruan Wants You! Specialized Hazmat Tank Drivers Needed Now!

Wed, 04/29/2015 - 11:00pm
Details: Ruan prides ourselves on hiring top notch drivers and that’s just what we need in Madison! This specialized truck driving position will serve our dedicated contract carriage customer, hauling cryogenic liquids - hazmat and tanker experience and endorsements preferred. This position is a PM start time and offers daily home time but can you will have the option to move into day hours as seniority allows. Drivers are averaging 1500-2000 miles/week, around $60-$75K+/year and a $1500 sign on bonus is now available! Apply now to learn more! To apply visit: www.ruan.com/jobs Benefits $1,500 Sign On Bonus! Home Daily $60-$75K+/yr! You can choose between a 4 and 5 day work week! Paid Training Late Model Equipment Local Management True dedicated operation working with a great partner company Free Benefits 401K Paid Vacation Company Wide Referral Bonuses Well established family owned company

operator packer - 2nd and 3rd

Wed, 04/29/2015 - 11:00pm
Details: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. Current hiring company is looking for individuals who want a long term career in manufacturing. This facility is climate controlled and very clean. Minimal experience is required. Team oriented environment and ability to work your way up in the company. Different work experience is accepted and long as you have a great attitude and passion to work in manufacturing. The line operator openings can start immediately and go permanent. DUTIES: Responsible for maintaining the condition of the line and the quality of the product. Set-up and start up the line and the machines (will be trained). Make quality product that meets the specifications set up by the customer. They will run anywhere from 1 to several products / day (each new product change requires line set up and change over). Inspect parts and pack in a neat and orderly fashion. Minor trouble shooting and maintenance. Work on the computer and utilize math to input data and run statistical reports (will be trained). ***Current openings are on 2nd and 3rd shifts. Pay varies from $11.55-$12.60. Benefits when hired on. About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com .

Information Systems Analyst

Wed, 04/29/2015 - 11:00pm
Details: Schneider has an immediate need for an analytical and project oriented Human Resource Information Analyst to join our team. In this role, you will partner with a diverse group of internal customers; such as HR, Finance, Information Technology (IT), and Operations. You will utilize your strong project management skills to ensure data integrity, test system changes, and report generation are conducted to maintain and support the Human Resource Administration. Additionally, you will act as a consultant and take a holistic view of HR data, business users of the data, and job functions in order to ensure data integrity, accuracy, usability and stability of the Human Resource systems. You will serve as a technical point-of-contact for assigned functional areas and assists subject matter experts with ensuring data integrity, requirements gathering, testing of system changes, and analyzing data flows for process improvement opportunities. Lastly, you will support Human Resource Management System (HRMS) enhancements, upgrades, patches, testing and other projects as assigned in partnership with IT. This role is a critical member of the Human Resources team and in turn drives your career to limitless opportunities and positions you for interesting challenges. By choosing a career with Schneider, we improve your life by offering: Annual profit sharing bonuses available Strong work/life balance that includes paid holidays and generous personal time off Medical, dental and vision insurance plus company-paid life insurance 401(k) savings plan with company match plus a company-paid retirement plan Tuition reimbursement and free financial service assistance Health Care Spending Account On-site services at some facilities including cafeteria, gym and fitness classes, walking/jogging trail, ATM, personal mail services, company store and much more Resilient, values-based culture that drives safety, integrity in every action, respect and excellence in all we do Individual development opportunities through company-paid training, active leadership involvement and more than 170 online personal development courses

Desktop Support Technician

Wed, 04/29/2015 - 11:00pm
Details: RESPONSIBILITIES: Kforce has a client seeking a Desktop Support Technician in Madison, Wisconsin (WI). Essential Functions: Effective use of established ticket system to efficiently manage assigned requests and/or problem tickets Mentor Desktop Support Technician I and provide necessary training when applicable Develop, document and maintain technology processes and procedures Timely installation and repair of desktop hardware, operating systems, software and peripheral

Shift Supervisor

Wed, 04/29/2015 - 11:00pm
Details: Position Overview: The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Store Manager and/or Assistant Manager in the day-to-day operations of the store, and in the absence of the SM or AM, is responsible for directing the activities of all employees during his/her shift. He/she is accountable for complying with all policies and procedures, ensuring exceptional customer service, maintaining company standards of quality and other duties as assigned/requested. Primary Responsibilities: ASSIST the Store Manager and/or Assistant Manager in implementing strategies to help meet store goals and objectives. ASSIST the Store Manager and/or Assistant Manager with corrective actions, documentation and performing corrective actions. KNOW, UNDERSTAND and FOLLOW the company’s cash security policies and procedures and MAINTAIN a balanced cash drawer, and in the absence of the Store Manager, master cash at all times, and PROMPTLY REPORT any discrepancies to management. EXECUTE check cashing approval level up to, but never exceeding, authorized limit for his/her position. HELP ESTABLISH weekly and monthly goals with the Store Manager. SUPERVISE CSRs, their maintenance of cash drawers and cash handling procedures. HELP TRAIN store employees in company policies and procedures. SOLICIT customers and potential customers to use our products and services. PROMOTE the company’s special customer referral and other incentive programs. PROVIDE outstanding customer service so that they will choose to do business with us rather than our competitors. RESOLVE and DOCUMENT customer complaints or REFER them to the Store Manager for resolution. COMPLETE daily reports and open and close the store when scheduled. COMPLETE all transactions in compliance with federal, state and local laws and regulations. SERVICE customer accounts making sure that all documentation is complete, accurate and filed away properly Secondary Responsibilities: ANSWER the telephone promptly using excellent telephone etiquette. LEARN new company policies and procedures as they are developed and announced. PERFORM other duties or instructions legally required by management. HELP MAINTAIN a neat and clean store environment for our customers and employees. HELP MAINTAIN a safe and secure environment at all times.

PL/SQL Developer

Wed, 04/29/2015 - 11:00pm
Details: Strategic Systems is currently contracting a temporary (6 mo - 9 mo) Software Systems Engineer to join our clients Reporting and Data Services team of professionals in their Financial Services Systems area. They are a leader in the defined contribution record-keeping services industry. This Software Systems Engineer will be responsible for designing and developing of custom, ad hoc and production reports in a Oracle database environment. This position will be under general direction within a project team environment and require analyzing data requirements and developing application programs to support the Reporting environment of the Financial Services line of business. Responsibilities will include the analysis, design and development of reporting solutions based on business requirements.

C N A -- 2 North - Days, 7A-7P with Rotating Weekends, CHRISTUS Cabrini

Wed, 04/29/2015 - 11:00pm
Details: . The CNA is qualified to attend to the needs of the Patient area, performing duties as indicated by the responsibilities checked above under direct supervision of the unit charge person. The Technical Partner is trained in the delivery of age appropriate care by hospital policy. Performs assigned tasks in accordance with the hospital’s philosophy, values, standards, policies and procedures. Whether your skills lie in patient care or administration and you prefer to work in not-for-profit health care, CHRISTUS Health facilities may have a career opportunity for you. CHRISTUS Health and our facilities are committed to being an equal opportunity employer as part of our on-going mission. It is the policy of CHRISTUS Health not to discriminate on the basis of race, color, creed, religion, gender, orientation, disability, age or national origin. CHRISTUS Health is committed to providing meaningful benefits for you and your family and to sharing with you the prosperity you help create. We support our health care teams with competitive compensation and an outstanding benefits package. Medical Health Coverage Prescription Drug Plan Dental Coverage Vision Coverage Long-Term Disability Group Term Life Accidental Death & Dismemberment

Hospitalist Coordinator- Alexandria, LA

Wed, 04/29/2015 - 11:00pm
Details: I. POSITION SUMMARY: To assist locally in the operations of Sound Physicians in providing management services to the hospitalist service at Christus Saint Frances Cabrini in Alexandria, Louisiana. II. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as the point of contact between Sound Physicians, the hospital, and the physicians as it relates to administrative functions (team scheduling, meetings, paperwork, calendar, etc). Handle the incoming calls, mail, and faxes including home health agency orders and pharmacy calls. They must be sorted, filtered and distributed for the care providers so that priority items get a proper response. Create and distribute the hospitalist schedule. Support the Medical Director of the Sound Program in scheduling meetings and ensuring attendance for hospital. This includes team meetings, hospital committee meetings, Joint Operating Committee meetings, and community outreach meetings. Room reservation and food service should be provided as appropriate. Also, keep meeting minutes at team functions. Work with the personnel at Jewish Hospital to track committee membership and attendance record for team physicians on various assigned committees. Support Medical Director and Sound recruiter in scheduling physician interviews and related logistics. Assure on-boarding logistics are in place for new physicians (coordinate with Sound, Hospital and UT). Provide on-site coordination and facilitation for credentialing and privileging of the hospitalists. Follow-up with the Jewish Hospital staff office to make sure the physicians have pagers, keys, and badges before work and that the pager number is available to the hospital units. Assist Sound’s Coding department when medical records need to be pulled for verification. Keep an updated contact list of the hospitalists, and forward appropriate correspondence. Order office supplies through the Sound on-line Staples system. This includes general supplies, business cards, toner cartridges, and various other items. Forward billing queries, deficient records notices, death certificates requiring signature, and other medical records information to the appropriate physician to facilitate their completion. Support Medical Director to forward patient care, staff, and other concerns and issues from outside the program to the Regional Chief Medical Officer and Vice President to be handled appropriately by them. Support HRNs as directed and required. Assist hospitalists with making sure they have access to the hospital and Sound computer systems and can get to records to which they will need access. Support the Medical Director in any special projects for the hospitalists as directed and required including: development of program manual for team physicians; collection of relevant data to measure physicians for Tier bonus system (ie percent of discharge summaries dictated within 48 hours)

Maintenance Engineer

Wed, 04/29/2015 - 11:00pm
Details: Job Title: Maintenance Engineer Job #: 2582 Location: New Orleans area Salary: 90k to 110k with 5 – 10 % profit share Responsibilities Provide maintenance and reliability support to rotating and fixed equipment used in a chemical plant Troubleshoot problem systems and equipment Review details of engineering design, perform root cause failure analysis on plant equipment and systems to improve overall system and equipment reliability and reduce the unscheduled downtime. Track equipment reliability and trend general performance of systems and repaired systems in order to define Pareto system analysis of plant equipment. Hold monthly reviews and action item follow-up. Plan maintenance side of scheduled downtime in close cooperation with Production Engineer. Participate in weak points analysis Develop small projects to change system design to eliminate weak points in the design or operation. Propose technical solutions to improve maintenance performance. Track maintenance budget, analyze spending and have a sound forecast. Manage interface with contractors, residents and non-residents. Responsible for promoting an efficient work environment with a focus on employee safety

Desktop Support

Wed, 04/29/2015 - 11:00pm
Details: TrueBridge Resources, a North Highland company, is #4 on Staffing Industry Analysts' 2013 list "Fastest-Growing U.S. Staffing Firms." We work with clients to fulfill Contract, Contract-to-Hire, and Direct Hire opportunities within Information Technology and Accounting/Finance. We're passionate about staffing! Let us show you. Desktop Support Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction. Other responsibilities will include: Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Video systems and other computing equipment. Ensure desktop computers interconnect seamlessly with diverse systems. Maintain passwords, data integrity and file system security for computing environment. Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software. Recommend and implement upgrades on systems to ensure longevity. Assess functional needs to determine system purchase specifications. Identify and repair hardware and network connectivity issues. Establish VPN access for all remote users. Assist in technical upgrading and maintaining of entire desktop systems. Support in testing and deployment of new applications and systems To qualify for consideration, you must meet or exceed the following: Bachelor's Degree in Computer Science, Information Technology or related field is preferred. Experience: 1 Year IT Systems, Infrastructure/Telecommunications Experience Skills/ Knowledge/ Abilities: Maintain a positive, can-do attitude in a fast moving, highly motivated startup. Strong analytical and system design skills. Knowledge of Windows Operating Systems and Microsoft Office Products Knowledge of secure computing infrastructure design and operation, authentication protocols, public key infrastructure systems and data encryption technologies. General understanding of telecommunications protocols and architecture. Proven ability to function well as part of a team, building team spirit and recognizing the contribution of others. Strong communication skills, including effective presentation skills. Strong interpersonal skills to establish and maintain good relationships with internal and external counterparts and to work harmoniously in a multicultural/multidisciplinary environment with respect for and sensitivity toward diversity. TrueBridge Resources looks forward to having you join our team. Submit your resume for consideration today. When responding, be sure to include multiple methods for us to reach you including: home phone, mobile phone, and email. TrueBridge Resources is an Equal Opportunity Employer.

Human Resources Recruiter

Wed, 04/29/2015 - 11:00pm
Details: Position Title: Human Resource Recruiter Wage/Salary: $11 - $13 per hour Shift: 1st shift Hours: 8am - 5pm QPS Employment Group is currently hiring a Human Resources Recruiter in Little Chute, WI. This is a 1st shift, temp to hire opportunity. Responsibilities: • Recruit and interview applicants. • Maintain job postings for appropriate areas. • Create advertisements for openings. • Attend job fairs or other related events. • Keep all staffing companies up to date with current openings. • Discuss hiring needs with managers. • Complete all background research on potential employees. • Enter new hires into system, and verify all payroll paperwork is completed. • Conduct new hire orientations. • Process terminations. • Assist HR Manager with various research projects and special assignments. • Complete all paperwork and MITC updating for new hires.

Marketing Analyst

Wed, 04/29/2015 - 11:00pm
Details: Do you have a blended brain? Can you dig into data to help set budget and future media buys, provide digital strategy and fit all the pieces of the marketing puzzle together to deliver value to our members? We’re looking for someone to assist with content development, marketing analytics, digital commerce and member-relationship marketing. Bottom line: Anything marketing related is “your job." And everything is marketing related. The Marketing Analyst will be instrumental in identifying how to best meet our member’s needs, setting direction and executing strategies for the overall image of Capital Credit Union. Primary responsibilities will include managing digital strategy, including the website, online advertising, email marketing and analytics; assisting in creation and execution of ongoing branding campaigns; and overseeing the setting, tracking and analyzing of the marketing budget. Additional responsibilities will involve general support of marketing activities and tasks.

T Mobile - Sales Representative

Wed, 04/29/2015 - 11:00pm
Details: Sales Representative – T-Mobile MarketSource is partnered with T-Mobile and is in search of a Sales Representative. This part-time position will have you sharing your passion for technology and customer service in the fun and fast-paced environment of major retail stores. Backed by MarketSource and T-Mobile, you will have the support you need to provide an exceptional experience to every customer with whom you engage. As a Sales Representative on the MarketSource T-Mobile National Retail Program, you will sharpen your professional sales techniques and expand your knowledge about the technology T-Mobile offers as you build the relationships that are a vital component of your success as well as that of MarketSource, T-Mobile, your team and the National Retail Program. Responsibilities: Sales: Maximize sales in national retail accounts Position T-Mobile’s value and creating product and brand awareness Communicate effectively T-Mobile plans, features, products and services to a variety of customers Increase visibility of T-Mobile’s products and services Create first-rate customer experiences Meet or exceed sales goals Maintain a sound knowledge of specific wireless products and services Build productive relationships with in-store personnel Restock merchandise as needed working with in-store personnel Represent MarketSource and T-Mobile in a professional manner at all times Support select retail outlets in assigned geographical territory Training and Coaching : Providing customer service consultation at national retail locations Providing positive reinforcement and adult learning techniques to promote learning and skill improvement Engaging in side-by-side selling Maintaining sound knowledge of specific wireless products and services Attending requested training sessions and conference calls and reviewing new product and service offerings Relationship Development: Establishing and managing critical relationships with national retail stores Developing and managing positive business relationships with national retail store management and employees at assigned partner locations Requirements: 1-2 years or retail wireless sales preferred Must have Android device with T-Mobile service. If you are not currently a T-Mobile customer you will have the ability to enroll at a significantly discounted rate. 1-2 years of customer-service oriented, marketing, event promotion, or outside sales experience considered Superior interpersonal and communication skills Posses the ability to thrive in a fast-paced environment with the ability to multi-task Aptitude for sensing and responding to a wide range of shopping types Excellent problem-solving skills Reliable high-speed internet access required for online training and daily reporting Must have reliable transportation and the ability to visit multiple stores in one day Understand and demonstrate integrity, respect and the ability to develop positive relationships with management, customers and peers Flexible for scheduling This position requires access to various government military bases that may require additional background screening, including but not limited to presenting: (1) a social security card or social security number: (2) proof of a valid state issued drivers license; and/or (3) proof of valid car insurance and car registration. Individuals unable to provide the required access documentation for an assigned military base may be ineligible for the position. Physical Job Requirements: Requires the ability to move around the store and maneuver merchandise when necessary and assist customers Walking and Standing Requires recognizing, identifying and using products and necessary reports If interested, please send resume or call: Samantha Shockley Talent Acquisition Specialist 770.375.4119 MarketSource offers competitive compensation, excellent growth opportunity and comprehensive benefits for full time employees, including medical, dental and vision. EOE

Retail Store Manager

Wed, 04/29/2015 - 11:00pm
Details: We are currently seeking a Store Manager or Assistant Manager in our LaCrosse Mall location. Wanted: one who possesses self confidence, exceptional communication skills and an entrepreneurial spirit one who loves people and exudes great enthusiasm a motivator and a team builder Looking for individuals who completely understand the concept of "ownership" and posses a high level of responsibility. Responsibilities include: all HR duties, recruiting, payroll, associate development and training programs, corporate and staff communication, inventory control, promotional support, merchandising, handling customer complaints, cash control, staff scheduling, operational procedures, and managing staff. Ideally suited for a experienced Assistant Manager seeking a Managerial position. Most important criteria in a successful candidate is the ability to do all the above while providing the highest level of customer service. Multi-tasking in a calm, directed manner is of the utmost importance. Salary negotiable based on experience

Systems Engineer

Wed, 04/29/2015 - 11:00pm
Details: Job is located in Madison, WI. As one of the fastest growing IT companies in the Midwest, GadellNet inspires and enables hundreds of small business organizations to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered. GadellNet is proud to employ a highly talented team and is looking for individuals interested in helping our Wisconsin office grow in 2015. About the Position: As a Systems Engineer, you will ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop level. Responsibilities: • Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Alert management to emerging trends in incidents. • Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives. • Work with all levels of the organization to define business requirements and systems goals. • Identify and resolve business systems issues. • Assist in software releases and roll-outs according to Change Management best practices. • Assist in providing support when request volumes are high. • Act as an escalation point for advanced help requests. • Build rapport with service desk customers. • Escalate problems through the appropriate channels • Record, track and document the service desk request problem-solving process • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and FAQ resources on the web to aid in resolution. • Perform hands-on fixes at the desktop level • Install and upgrade software and hardware, hardware, implement file backups, and configure systems. • Install anti-virus software and ensure virus definitions are up-to-date. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow ups with Tier I Engineers as required. • Develop knowledge articles and standard operating procedures • Reinforce and self-manage SLAs to ensure end-user expectations.

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