La Crosse Job Listings

Subscribe to La Crosse Job Listings feed
Latest CareerBuilder Jobs
Updated: 52 min 41 sec ago

ACE Manager

Tue, 05/26/2015 - 11:00pm
Details: *Job Description: UTC Aerospace Systems is one of the world’s largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. The United Technologies Aerospace Systems (UTAS) - Electric Systems site is located in Pleasant Prairie (Kenosha area), Wisconsin and is a designer and manufacturer of permanent magnet, induction and field wound electric motors and generators for industrial transportation and aerospace markets. Site has approximately 60 full-time employees and designs, engineers, and manufactures its products in Pleasant Prairie. We are currently seeking an ACE Manager. ACE stands for "Achieving Competitive Excellence" and is the proprietary implementation of Lean and Six-Sigma methodologies within the UTC business system. Essential Responsibilities: Continuous Improvement With the goal of delighting internal and external customers, the ACE Manager will be responsible for facilitating the deployment of a culture of continuous improvement throughout the site by planning, leading, and implementing continuous improvement events, along with coaching others on the ACE culture. The ACE Manager is responsible for working with the Quality team, Environmental Health & Safety (EH&S), and the Programs to develop integrated and robust processes for leading the UTC Aerospace Systems Electric Systems in Kenosha to ACE Gold. The ACE Manager will work with cell/site/value stream leaders to identify and prioritize improvement initiatives to achieve business results using best practice process management tools (e.g.s, Impact/Maturity analysis, Market Feedback Analysis (MFA), Quality Clinic Process Charts (QCPC)). The ACE Manager will interact regularly with the UTAS ACE team to ensure the site is progressing to ACE Gold. The ACE Manager will lead ACE Council Meetings and Gemba walks, provide training on various ACE-related topics, conduct a monthly metrics review, and lead the integration of the ACE Operating System and the ACE Transformation Project. The individual is responsible for preparing and reporting overall site ACE metrics and reviewing with senior management. Cost Management The ACE Manager will drive improvement in cost, quality and delivery using the fundamentals of ACE and lean manufacturing, the disciplined use of Continuous Improvement principles, and fostering an environment of employee involvement. The ACE Manager will facilitate value stream mapping and creation of a plan to achieve a future-state focused on waste elimination and progression as a lean enterprise. The ACE Manager will facilitate lean events to achieve organizational performance goals. Experience: - 4-7 years of lean manufacturing experience, with skills and expertise in applying tools of the Mixed-Model, lean Shop Floor Control System, including but not limited to: value stream mapping, standard work tools, 5S, point of use, visual control, mistake proofing, creation of continuous flow, lean replenishment & pull (Kanban), total productive maintenance, quick change over, root cause analysis and small group facilitation. - Excellent communication skills, particularly verbal skills in group settings where resistance to change may exist. - Strong knowledge of shop floor and office processes and use of continuous improvement to drive results. - Ability to learn and apply new concepts quickly. - Interpersonal skills and ability to lead, facilitate, and motivate teams to achieve objectives. -Strong computer skills necessary. Proficiency in Microsoft Office applications is a must. Ability to create presentations in Power Point and utilization of Excel in data analysis is required. - Demonstrated ability to train others. - Comfortable speaking in front of groups and answering questions with knowledge and conviction. - Ability to influence and direct others in creating a continuous improvement culture. - Prior experience in an ACE or lean manufacturing environment is required. - ACE Associate level (or lean manufacturing equivalent) required; ACE Practitioner preferred. - Six Sigma certification (black belt or green belt) a plus. - Candidate must be results-oriented and self-motivated, with the ability to lead and effect change in others in a positive manner. - Experience at UTC in a leadership program ideal.

Sales Manager

Tue, 05/26/2015 - 11:00pm
Details: Edina Realty is seeking a licensed broker to manage the sales offices in Eau Claire and Spooner, WI. Great opportunity to build your team and be an entrepreneur in multiple markets with lots of company support. Base salary, incentives and full benefits. Manages real estate office to include recruiting, developing, directing, training and maintaining an effective sales and support staff capable of meeting objectives for profitability and growth. Works closely with executive sales management to contribute to the development and validation of plans, policies, and objectives; reviews and comments on policies and programs. Serves as a representative and spokesperson for the real estate office. Employees enjoy an emphasis on work/life balance, as well as opportunities for internal growth. Edina Realty employees receive many benefits, including: Medical, dental and vision insurance Short term disability and long term disability 401k Paid time off Tuition reimbursement If you are interested in a career as a REALTOR®, visit our REALTORS® career page and take our free assessment. For more information about our company, visit www.edinarealty.com, m.edinarealty.com, or find us on LinkedIN: linkedin.com/company/Edina-Realty; Facebook: facebook.com/EdinaRealty; and Twitter: twitter.com/Edina_Realty.

Warehouse - Driver Associate

Tue, 05/26/2015 - 11:00pm
Details: Position Summary Provide customer service through the delivery and/or pick-up of parts and other products. Also, provide support to the warehouse operations of the branch. Delivery function accounts for about 50% of time. Essential Tasks 1. Pull and organize customer orders for delivery from warehouse by part number and quantity as directed by picking ticket in priority assigned. 2. Load materials into vehicle and install bracing or padding to prevent shifting or damage in transit. 3. Follow company delivery routes to insure maximum efficiency of delivery run. 4. Determine delivery vehicle is in an operative condition daily. Maintain a clean vehicle and operate vehicle in a safe manner daily. 5. Stock and maintain inventory items in designated warehouse storage areas. 6. Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck deliveries. 7. Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations. 8. Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Customer Service Representative

Tue, 05/26/2015 - 11:00pm
Details: E.C. Barton & Company, a 100% employee owned organization that has offered excellent customer service and products to contractors and do-it-yourselfers since 1885, has an immediate opening for a full-time Customer Service Representative in our Surplus Warehouse Division. Surplus Warehouse is a discount building materials store that offers guaranteed low prices. Come partner with a retail company that actually offers work-life balance. Our hours of operation are 8:30 a.m. to 5:30 p.m. M-F, 8:30 a.m. to 3 p.m. on Saturday, and closed on Sunday. General Description Assists customers and stocks merchandise in a building materials and supplies store by performing the following duties. Essential Job Functions include the following, other activities may be assigned: Offer excellent customer service by greeting customers as they enter the store or call on the phone, and by answering their questions concerning availability, price, and use of merchandise. Sell Surplus Warehouse merchandise and assist other partners in selling product while always focusing on offering excellent customer service and getting repeat business. Job Duties must perform the following duties in order to achieve essential job functions, other duties may be assigned: Uses Falcon Computer System to total price and tax on merchandise purchased by customer to determine bill. Cuts carpet, vinyl, padding, and related materials to size requested by customer. Assists customer to load purchased materials into customer's vehicle. Moves materials and supplies from receiving area to display area. Marks prices on merchandise or price stickers, according to pricing guides. Straightens materials on display to maintain safe and orderly conditions in sales areas. Covers exposed materials, when required, to prevent weather damage. Counts materials and records totals on inventory sheets. Safely operates a forklift and other equipment. Performance Behaviors To perform the job successfully, an individual should demonstrate the following performance behaviors: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Medical Assistant - Scheduler

Tue, 05/26/2015 - 11:00pm
Details: Visiting Physicians Association® is the country's leader in house call medicine with expertise in geriatric care. Our dedicated, compassionate staff is highly trained in the diagnosis and treatment of seniors and homebound patients. Advancements in medical technology have made the most state-of-the-art care available in the comfort of home. Our physicians and clinical team are skilled practitioners with genuine concern for their patients. Our promise of compassionate care, with ease of service, provides peace of mind for those who face the medical challenges of aging. We are currently seeking a strong Medical Assistant with scheduling and administrative skills to assist the VPA Physician in the delivery of primary health care and patient care management in a residential setting. • Contact patient/caregiver by telephone to schedule physician visit. Receive incoming calls from individuals requesting a physician visit. • Prepare patient chart for scheduled visit including set up of new patient with all required documents. • May need to also perform Medical Assistant duties for coverage

RN, Receptionist & Billing Positions Available

Tue, 05/26/2015 - 11:00pm
Details: 3 Full time positions available: RN, medical receptionist and billing specialists needed for busy and growing cardiology doctors' office. M-Th 730-530p, F 8-1. EOE plus PTO, health ins, uniform allowance, retirement plan. Experienced only need apply to online or fax to (888) 568-4002. No phone calls.

Sales Manager - Milwaukee, WI

Tue, 05/26/2015 - 11:00pm
Details: As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. High School diploma or state equivalency required; Associates or Bachelors Degree preferred. 1 year retail sales experience required. 1 year customer service/customer-facing experience required. Experience managing special projects or initiatives. 1 year cellular industry experience preferred. Prior supervisory/coaching experience preferred.

Retail Merchandising Specialist

Tue, 05/26/2015 - 11:00pm
Details: *SAS Retail*provides national retail merchandising services to a host of fortune 500 CPGcompanies, distributors, and wholesalers, within the grocery, mass,home/hardware, and drug channels. We arecurrently looking for *PT Merchandisers* that will be responsible for servicingstores, re-merchandising products, and performing other miscellaneousmerchandising activities. As a*Merchandiser,* you are responsible for conducting resets & surveys,tagging & placement of new items, displaying signage & assembly ofproducts, processing product recalls, managing deliveries, and capturing &submitting reports at a store level. *Work hoursare Monday throughThursday from 7:00 am to 3:00 pm! Pay is $11.00 per hour!* Relatedmerchandising or retail experience is preferred, but not required. The positionworks either in a team environment, or independently based upon the project.Primary job functions require exercising independent judgment. *DesiredQualification:* - Prior POGand Merchandising experience. - PriorReset and Plan-o-gram experience. - Havereliable transportation and can arrive to work on time. - Are ableto work in a team environment and take directions from others. - Stand,bend, or stoop for entire shift. - Stockand/or reposition merchandise.

Financial Advice Center - Financial Representative

Tue, 05/26/2015 - 11:00pm
Details: Come join an organization that makes a difference in people’s lives. As an employee of Thrivent Financial, you will be part of an incredible and stable Fortune 500 organization. We have an exciting career opportunity for you as a Financial Advice Center Advice-Team Representative . We are seeking highly competitive organized and experienced sales professionals ready to commit to a multi-platform technically fast paced work environment . We offer a variable sales incentive accompanied by a base salary. Job Responsibilities: Representatives will help clients develop financial goals; analyze their current financial situation; recommend specific insurance and investment solutions and implement these solutions through a telephone based distribution channel. Representatives serve as the primary point of contact for our members when calling in to the Financial Advice Center, responsible for converting serviced-based needs into financial guidance conversations. Representatives will be responsible for outbound calls on marketing campaigns and documentation of daily activities in CRM.

Co-Extruder Tech

Tue, 05/26/2015 - 11:00pm
Details: POSITION SUMMARY: This position is a machine operator, and is responsible for the set-up, tear down and operation of the co-extrusion equipment, including the par cool tower and liquid smoke application. This position must ensure that compliance of the company specifications and regulatory standard. This role will perform corrective actions arising from quality or food safety deviations. Responsibilities: Identify problems and initiate corrective action arising from quality and food safety deviations. Identify and support process improvements. Perform assigned preventative maintenance on equipment. Ability to identify and resolve problems in a timely manner Ability to gather and analyzes information skillfully; Develops alternative solutions Must meet commitments with demonstrates accuracy and thoroughness Able to read and interpret written information Comply with all safety, food safety, GMP and SQF Requirements. Perform any other work as assigned by supervisor. Perform general housekeeping duties in the department. Must perform all positions of rotation, if applicable.

Accounting Clerk

Tue, 05/26/2015 - 11:00pm
Details: Ref ID: 04630-107162 Classification: Accounting Clerk Compensation: $13.00 to $14.00 per hour Accountemps is currently looking for an accounting clerk for a client in the Green Bay area. The accounting clerk will be responsible for invoicing and reception duties. Duties include greeting clients, answering phones, customer service, basic collection calls, and invoicing.

Administrative Assistant

Tue, 05/26/2015 - 11:00pm
Details: Ref ID: 04610-107146 Classification: Secretary/Admin Asst Compensation: $13.77 to $15.95 per hour OfficeTeam is looking for an Administrative Assistant. You will support the Superintendent of a construction company. This is a full-time position. Main job duties: Knowledge of Microsoft Programs (word, excel, Microsoft project) Write out purchase orders Put together submittal packages General knowledge of spec. reading would be a plus Familiarity with accounting software would be a plus Construction industry experience is highly preferred. Must have intermediate MS Excel, MS Word and Internet skills. For immediate consideration please apply online at www.officeteam.com or email .

HP - Deskside Support Engineer - Geismar, LA

Tue, 05/26/2015 - 11:00pm
Details: Desktop Support Engineer job in Geismar, LA Apply for a Desktop Support Engineer job in Geismar, LA with a Fortune 20 company . Candidates should have experience performing a wide array of onsite problem determination and resolution processes of desktop hardware and software by means of system administration, hardware maintenance, repairs, software installations and general configurations and support. This position will be centered on a client site and will require excellent customer service skills and a high level of professionalism. The candidate will be responsible for providing technical management within a team in a technologically difficult environment. Job Description Technical Delivery Main responsibilities for this role (but not limited to): Will have knowledge of support procedures for many applications including PCs, laptops, office phones, and mobile devices Will be required to not only perform IMAC activities, but lead a deskside team of professionals in order to provide the client with optimal business results Establish, monitor and analyze performance metrics to ensure clients' needs are properly met. Install new / rebuild existing PC’s configure hardware, peripherals, services, settings, directories, storage, among others. Perform daily system monitoring, verifying the integrity and availability of all hardware. Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations. Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, voice/video and network facilities as it relates to the deskside environment. Lead the deskside team to gather, record, and address all necessary issues with hardware devices and client software. Verifies completion of all scheduled jobs, including backups. Resolves problems and performs IMACs within all client SLAs. Provide on-going education and training to users. Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems. Analyzes business processes, assesses and defines customer specifications and requirements, proposes business solutions and services needs to satisfy customer requirements, and facilitates solution design, building and testing. Knowledge and skills required: Project management skills in a wide array of topics. Demonstrated strong client communication/interaction and business skills. Troubleshooting abilities consisting of Windows XP/ Windows 7 operating systems, network infrastructure, network configuration and PC hardware. Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS). Very strong interpersonal and collaborative skills. Excellent written and verbal communication skills. Ability to remain current with changing technology as it relates to Customer Support. Knowledge of multiple computer software applications. If you are looking for an exciting opportunity with a Fortune 20 company in the IT field, apply to this Desktop Support job in Geismar, LA to start the next step in your career!

Regulatory Affairs Associate

Tue, 05/26/2015 - 11:00pm
Details: Job is located in Milwaukee, WI. Genpact Pharmalink is looking for Regulatory Affairs Associates to work on a long term project in the Greater Milwaukee area. The project will be a minimum of 18 months and could be extended. This position is great opportunity to gain valuable experience an exposure working with one of our large medical device clients. This is a tremendous opportunity for a motivated hard working individual who is looking to broaden their Regulatory Affairs profile. The role requires: Required Skills: Must have 2+ years of Regulatory Affairs experience (UDI exp preferred but not required) Ability to work in a team environment with minimal supervision on projects and activities Ability to prioritize, plan & evaluate deliverables Strong communication and collaboration skills to support a robust cross-functional interface required to build, maintain, and communicate Regulatory Master Data. Complete all planned Quality & Compliance training within the defined deadlines Identify and report any quality or compliance concerns and take immediate corrective action as required. Strong analytical skills Roles and Responsibilities: Create Registration program records for US registered products Create US country records for each registration program in Complete UDI attributes for each US country record (includes identification of data values via existing 510(k) records) in IRIS Collaborates with product engineering and marketing to establish Product Models based on regulatory filings Completes association of Product Models to US country records Creates and completes the Device Authorization Matrix for the product with inputs from commercial, supply chain and engineering

Analyst Programmer II

Tue, 05/26/2015 - 11:00pm
Details: About us: Backed by more than a century of proven performance, SECURA is a service-focused, relationship-driven insurance company offering Personal, Commercial, Specialty and Farm Lines products and services. Working at SECURA is a unique experience – we’re not your average office environment. SECURA associates are committed to each other, the community and the company’s success. By incorporating their own personalities and passions into every day work, SECURA associates do more than get the job done. They make a difference. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for understanding, managing and supporting the application architecture for a third party policy application. Lead process improvement efforts for the management of the application. Troubleshoot and resolve performance issues related to the application and the supporting infrastructure. Perform environment management for production and non-production environments Design and implement configurations and customizations utilizing vendor provided tool and PL SQL Manage application server configuration to optimize application performance Develop the application architecture strategy for future rollout and expansion of the application. Develop web services for integration with external applications Develop and deliver appropriate support and training for end-users Perform environment and configuration management for production and non-production environments Provide on-call support as needed.

IT Application Developer

Tue, 05/26/2015 - 11:00pm
Details: IT Application Developer Job type: Permanent Date Posted: May 27th, 2015 Location: Greater Milwaukee Area Contact Name: Chase Rozenberg Salary Range: DOE I have a permanent opportunity with a major Microsoft Dynamics GP End-User. This role requires minimal travel and my client is offering a generous package. Requirements: • Strong SQL Programming Experience • Ability to troubleshoot and support the ERP • Dynamics GP is a hugeplus • Bachelor'/Master's IT or other related fields My client is looking to fulfill this position immediately. Interviews are starting today so don't miss this opportunity. If you're a highly experienced GP Engineer/Developer and looking for career growth opportunities, this position is for you! Contact Chase at and call 212 731 8272. We are looking to fill this position ASAP! If you have the necessary GP experience please APPLY NOW and call Chase at 212-731-8272 or . Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Great Plains / Dynamics GP jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and Great Plains / MS Dynamics GP jobs are. I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics GP / Great Plains candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and MS Dynamics GP / Great Plains jobs that are available I can be contacted on 1-212-731-8272. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities! Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy.

Picker/Packer (#65841)

Tue, 05/26/2015 - 11:00pm
Details: A respected and valued customer of ABR's in Green Bay, WI is seeking quality individuals to join there organization in their packaging department. This TRY-BEFORE-HIRE position has immediate openings on all 3 shifts. 1st shift is 7:00 am to 3:00 pm, 2nd is 3:00 pm to 11:00 pm, and 3rd shift is 11:00 pm to 7:00 am. Base pay rate is $10-10.50. In addition, an attendance based incentive of $1 per hour is added for good attendance. Duties: Packing product in boxes Standing, squatting, twisting and bending are necessities to the position Ability to lift up to 35 pounds

Production Operator

Tue, 05/26/2015 - 11:00pm
Details: TITLE: Production Operator LOCATION: Walworth, WI SHIFT: 2nd – 2:45PM-11:00PM; WEEKEND WORK IS REQUIRED PAY: $15.26/HR Plus 0.50 shift differential TERMS: TEMP TO HIRE Description: We are looking for energetic and team orientated candidates with manufacturing work experience.

Cost & Budget Consultant (Indianapolis, IN; Mason, OH; or Pewaukee, WI preferred) - 104252

Tue, 05/26/2015 - 11:00pm
Details: Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide. Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care . This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Cost & Budget Consultant *prefer to fill this position in Indianapolis, IN; Mason, OH; or Pewaukee, WI Responsible for supporting the overall development and implementation of the budget and cost allocation processes for the Anthem enterprise. May be assigned a variety of tasks within the department but will be specifically responsible for cost allocation processing, cost allocation audit support, budget transfer processing, and system testing. Essential duties to include, but are not limited to: Analyzes and prepares consolidated plan, forecast, and cost allocation reports for senior management. Provides leadership in cost allocation methodology and tools. Maintains and updates financial models. Prepares various ad-hoc analyses of financial data for cost analyses, planning, modeling and forecasting. Researches and prepares detailed responses to internal and external audit questions regarding cost allocations. Performs other duties as assigned.

Community Health Worker/Coach

Tue, 05/26/2015 - 11:00pm
Details: The Community Health Worker/Health Coach (CHW) provides high touch support and coordination to designated iCare members. The CHW will work closely with designated iCare members, Care Coordinators, RNs, health care providers and community partners to effectively coordinate, support, and coach members in the implementation of the member-centered care plan. The CHW helps to develop and maintain partnerships with community-based organizations and assists members to connect with needed services. Conduct member outreach and engagement activities to designated members, including face-to-face, mail and telephone contact Conduct outreach and engagement activities that support patient continuity of care, including re-engaging patients in care if they miss appointments or do not follow-up on treatment Conduct initial and periodic needs assessments, including assessing barriers and assets (e.g. transportation, community barriers, and social supports); member and/or family/caregiver preferences; language, literacy and cultural preferences. Support the development and execution of member-centered care plan, including assisting member to understand plan and instructions and tailoring communication to appropriate health literacy levels. Promote member adherence through assessing member readiness to change, assisting member in making changes to daily routines, identifying barriers; and assisting member with developing strategies to address barriers. Perform informal counseling, behavioral change support and assistance with goal setting and action planning Assist member with navigating health care and social service systems, including arranging for transportation and scheduling and accompanying members to appointments. Assist Care coordinators and team RN with monitoring and evaluation member needs, including for prevention, wellness, medical, and specialist, and behavioral health treatment, care transitions and social and community service needs. Identify available community-based resources and actively manage appropriate referrals, access, engagement, follow-up and coordination of services. Coordinate member access to individual and family supports and resources, including resources related to housing; mental illness and substance abuse, smoking cessation, diabetes, asthma; hypertension; self-help/recovery resources; and other services based on individual needs and preferences. Provide support for chronic disease and self-management for members and families Coordinate access to basic needs (e.g. housing, food, income, etc). Use health information technology to link to services and resources and the IDT as appropriate Regularly meet with Care Management team to provide information on members service Manually and/or electronically document activities and member information and interventions in TruCare or other designated system

Pages