La Crosse Job Listings

Details: Job Description TheGift Processing Specialist is responsible for the recording and processing ofcontributions and ensuring all gifts are promptly and accurately entered,receipted, and acknowledged. Provides support by creating and updating donorrecords as well as writing and generating reports and mailing lists. Specific Job Duties inputs gift and pledge data assigns appropriate general ledger revenue account generates gift receipts and donor acknowledgement letters prepares bank deposits processes credit card donations reconciles batches copies, scans, and faxes records maintains accurate donor demographic data within software completes matching gift applications tracks pledges and gift agreements; generates corresponding invoices assists with other general office duties Benefits paid vacation retirement plan matching subsidized health insurance premiums LT & ST disability generous holiday schedule

Details: MAIN RESPONSIBILITIES Basic Function: Properly utilize machine scrubbers, sweepers and power washers to clean parking garages and other various job sites. Essential duties and responsibilities include, but are not limited to: * Load and affix pressure washing equipment to truck; * Fill tanks with water and chemicals and allow to heat; * Lay out hoses to begin project; * Affix spray gun to the hoses; * Wash floors, walls, stairs, pavement, surface lots and parking garages, ensuring that hoses do not become tangled and efficiently complete jobs. * Properly dispose of/remove waste water and barricade necessary drains' ensuring that all work performed is EPA compliant. * Maintain all equipment and provide quality service at every job. * Perform quality maintenance inspections and repairs on all assigned projects, vehicles and equipment. * Employee must wear appropriate safety equipment, including boots and gloves. * If applicable, landscaping during seasonal months and snow removal during winter months. MINIMUM QUALIFICATIONS Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Required: Graduation from high school, GED or equivalent. Applicants must know how to run pressure washing equipment (hot/cold). License Requirement: Must have a valid state-issued driver's license with a current address and acceptable driving record. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company. Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat. * Regularly required to bend, sit, stand, squat, stoop, walk, push, pull, reach with hands and arms at shoulder level or below, use hands to finger, handle and/or feel objects, tools or controls, speak and hear. * Occasionally required to kneel, climb and reach with hands and arms above shoulder level, lift up to 60 pounds. * Always required to wear the appropriate safety equipment for the task, which may include gloves, goggles, aprons, belts, etc. Additional Information: Part Time Positions located in Milwaukee, WI Salary: $10.00/hr Special Shift Requirements May Include: Second and Weekends Req#: 5670 ________________________________________ SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Details: Enterprise Fleet Management (EFM) in Metairie, Louisiana is excited to announce an opening for an Account Executive ! The Enterprise Fleet Management Account Executive (AE) position is an outside sales position that is responsible for expanding the Enterprise Fleet Management business within an assigned territory. Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. Enterprise Fleet Management nationally grew at double digits last year and is off to a great start this year with another double-digit growth forecasted. We have a world-class training program which includes an emphasis on products, finance and sales. EFM currently has single-digit market-share across the country, with the expectation to double our fleet size over the next five years! With significant profit growth in Fiscal Year '13-'14, we are looking for the right candidate to continue to help us with our double-digit growth plans! We have a rich legacy of getting people promoted within our region as well as out around the country and we are looking to continue that tradition. The Account Executive will focus on companies with a fleet of vehicles of 20 or more and have a strong need to out-source their fleet management services. The AE will achieve sales goals through various forms of marketing and sales presentations that define the value of fleet management to key decision makers. The AE is responsible for influencing the buying decision, while exceeding the customer's expectations for service, knowledge and professionalism. The AE will be knowledgeable of our complete menu of services including vehicle acquisition, maintenance, insurance management, licensing and cycling of fleet vehicles and disposal of the client's vehicles. Please check out our websites at: www.efleets.com for additional information about our fleet management services! The opportunity for growth in this position is quite significant with a career path leading to management or into a senior sales role as well as tremendous income potential! Other perks include: *Company Car* *Fuel Card* *Use of a Surface Pro* *401k, Profit Sharing and Full Benefits* *Starting pay of $65,000+ (includes base and bonuses) This position is located at: 3545 N. I-10 Service Road, Metairie, Louisiana 70002 Responsible for all aspects of closing new business Identifying the leads of target market through referrals and national association relationships Qualify prospects through additional research and personal contact Create a strategy to convince prospects of their need to learn about our services Conduct various meetings with our clients including initial and follow up fact-finding presentations, closing and transition meetings. Build the initial relationship with decision makers and secure referrals Create custom fleet management solutions to facilitate closing the sale Relationship management with clients after the transition on an as needed basis Equal Opportunity Employer - Minorities/Women/Veterans/Disabled Must be at least 18 years old Completed Bachelor's degree required Must have a minimum of three years of prior successful business to business outside sales experience (Examples include: lead generation, cold-calling, a consultative sales approach, commissioned sales, Executive C-Level sales (NOT retail or B2C) Must have a valid driver's license with no more than two moving violations within the last 3 years Must live within a one hour commute of the office (3545 N. I-10 Service Road, Metairie, LA) No drug or alcohol related conviction on driving record (ie., DUI/DWI) on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Details: Footlocker.com/Eastbay, a leading supplier of athletically inspired shoes and apparel, is searching for a Marketing Attribution Analyst to develop statistical models to attribute and forecast marketing metrics to maximize corporate objectives. Footlocker.com/Eastbay operates the direct-to-consumer business for Foot Locker, Inc., the world's leading retailer of athletically inspired footwear and apparel. Our brands include Footlocker, Eastbay, CCS, Champs Sports, Footaction, Kids Footlocker, Lady Footlocker, and SIX:02. In fact, we manage 16 of the largest sport-inspired web and mobile sites on the net, which enjoy over 250 million visits per year. The Marketing Attribution Analyst will collaborate with the quantitative team in the design and tests that are needed to provide sufficient diversity in attributes for forecasting purposes. They will be a trusted resource to business stakeholders by providing them with data driven strategic recommendations based on these results. A successful Marketing Attribution Analyst will be organized, able to evaluate business issues by utilizing statistic technique, perform as a self-starter and organized, and possess strong analytical skills. Other responsibilities of a Marketing Attribution Analyst will include: Plan, develop, enhance and execute all models to provide forecasts and/or attribution. This model process consists of extracting historical data, perform data transformations, and utilize a series of statistical tools to complete the forecasting/attribution process. Interpret analysis results to key internal customers. Investigate vendors in order to determine potential improvements in attribution and forecasting that provide actionable and KPI-positive impacts. Effectively utilize statistical tools such as Regression, Cluster analysis, Factor analysis, Correlation analysis, Product Affinity, and Discriminant analysis.

Details: Based in Beloit, WI and reporting to the Chief Executive Officer, the Vice President, General Counsel & Secretary (the “General Counsel”) is one of six executive officers of the company and is the key legal advisor to the CEO, the Board of Directors (the “Board”), and other members of the executive leadership group. He or she will provide effective leadership for the legal department currently consisting of eight legal professionals. In addition to legal, the General Counsel will also oversee the compliance, risk, EHS and trade compliance functions for the organization on a global basis, and will oversee Board and committee matters in the role of corporate Secretary. The General Counsel will: Serve as a key strategic advisor to the senior management group on current issues, and the unique rules and regulations, facing public companies. Lead a team of legal professionals in identifying and addressing critical legal needs and issues facing the company in areas including regulatory, litigation management, commercial, labor & employment and M&A. Drive the assessment of talent through the legal organization to ensure sufficient bench strength and succession planning. Establish and maintain relationships with outside legal counsel in multiple jurisdictions and effectively manage legal costs. Provide leadership and visibility for global teams in environmental, health, safety and sustainability as well as trade compliance, and work with leaders of those functions to ensure high-performing teams within the context of a lean cost environment. Enable a culture of transparency, integrity, performance and continuous improvement. Work effectively with the Board, providing advice and counsel, as well as report and communicate with them, as appropriate, on vital issues. Set a tone of unwavering dedication to the highest standards.

Details: An outstanding, full-time, permanent position has come available for a Foreman to join a well-established pipe system inspection and rehabilitation company. Utilizing trenchless technology this company performs a variety of specialized tasks including internal line inspections, maintenance of seal defects, and industrial cleanings and vacuuming of sewer and waste water pipelines. This opportunity is based near Bay Settlement, WI and offers a competitive salary, an excellent benefits package, vacation and paid holidays. Responsibilities Interact with customer base to understand their needs and to define the project. Supervise a crew of 2-6 members. Set up, drive, and operate various types of equipment in order to conduct pipeline inspection and rehabilitation. Ensure job site safety is maintained at all times

Details: RESPONSIBILITIES: Kforce has a client in Madison, Wisconsin (WI) that is seeking a Problem Management / Level 2 Support professional for an 8 week contract. This role is responsible for IT Service Management process improvement design and implementation specifically for IT change management. Activities related to these responsibilities include: Risk and Conflict Analysis, Facilitating Change Advisory Board Meetings, Assisting end users with the change process and Process Improvements.

Details: ESSENTIAL RESPONSIBILITIES Essential responsibilities include the following and other duties may be assigned. 1. Serves as the first point-of-contact for applicants applying for opportunities at the two distribution centers 2. Works with applicants, HR team and hiring managers to schedule and coordinate interviews 3. Provides correspondence to candidates regarding application status 4. Updates applicant records and job postings in Brass Ring 5. Confirms new hires and sets-up onboarding process 6. Identifies opportunities for improving applicant experience and hiring process 7. Performs payroll processing for warehouse and transportation (driver unit compensation) 8. Executes Kronos time and attendance processing and interfaces with payroll. 9. Provides payroll information by answering questions and requests 10. Maintains employee confidence and protects payroll operations by keeping information confidential 11. Contributes to team effort by accomplishing related results as needed. 12. Supports the time and attendance process for distribution center(s). Reviews and makes edits, adds PTO, etc. Enters incentive pay, reviews and makes appropriate edits to DUCP, finalizes weekly close of payroll and submits for approval. Processes manual checks as needed. 13. Completes background checks daily 14. Ensures compliance with company human resources policies and applicable federal, state, and local laws

Details: WHO WE ARE: Drive with Uber and get paid weekly in fares by helping our community of riders get around town. Driving with Uber is a great way to earn cash on your schedule. The more you drive, the more you can earn. It's simple and perfect for those looking for seasonal, work from home, entry level, temporary, or any type of job opportunities. WHAT YOU NEED TO KNOW: Earn Great Money: The more you drive, the more you earn. Flexible Schedule: Make your own schedule as a contractor – any time day or night. Getting Started is Easy: Signing up is quick & easy – no experience required! Get Paid Weekly: Get checks deposited into your bank account weekly.

Details: Ensure that rooms are blocked in a timely fashion to best meet the needs and requests of individual guests, groups, and hotel departments. The agents are to provide service recovery and respond to any negative feedback when appropriate, along with answering any general questions. What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. Hilton Hotels & Resorts is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand the importance of upholding a brandÆs reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

Details: SALESPERSON NEEDED IMMEDIATELY Gross Chevrolet Buick GMC, Inc. has an immediate full-time opening in their SALES STAFF. Gross Chevrolet Buick GMC, Inc. offers a competitive pay plan and benefit package: - Medical and Dental Plans - 401 K Plan - Profit Sharing Plan - Company Vehicle Qualified applicants that possess the enthusiasm to work each day and excel year after year, this opportunity is for you!

Details: Our client is searching for candidates who have experience working with and implementing OnBase, a document management system. Candidates will have experience with Windows based server environments, setting up test environments using SQL/Oracle back-ends and knowledge of Java/.NET forms. Responsible for batch processing, meta data, OCR/ICR character recognition and connecting the apps servers to the DDS servers. We have 5 openings available. Please contact me for more details. About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Details: Tax Partner Description of the Firm: What's special about our firm? Our people. We're known for delivering extraordinary service. It's because we are comprised of extraordinarily talented, dedicated and enthusiastic employees who work together as a team. This collaborative environment allows for continual learning and cross-training. As an entrepreneurial, people-focused firm, we reward our employees in ways that contribute to their overall quality of life. As a top rated firm in the nation, we have all the resources you need to move your career forward. To be considered for this Tax Partner opportunity, you'll need: CPA, or JD (required) 8+ years current public accounting experience – HNW Individuals, Closely-Held Businesses and Investment Partnerships Masters of Tax, or LLM Tax is ideal Book of business welcomed, but not required Demonstrated skills necessary to ensure high quality client service To identify and communicate ideas to improve client service, opportunities to expand services with clients with firm partners To identify and communicate opportunities to improve firm culture and staff development and retention with firm partners

Details: This is an exciting opportunity to grow your retail sales career and experience unlimited earning potential in an innovative, team-oriented environment. Our proprietary products, exclusive distribution, best-in-class sales training and relationship-based sales process enable you to build lifelong relationships and a rewarding, long-term career. Our retail sales professionals convey a passion for our products and their customers, have an entrepreneurial spirit and represent the Sleep Number brand with the highest integrity. Responsibilities: Provide a world-class customer experience. Utilize a proven sales process to discover each customer’s unique sleep needs and lead them through a selection of Sleep Number products that will deliver “the best sleep of their life." Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information. Provide timely, relevant follow-up. Demonstrate a tenacious drive for results. Be accountable for becoming a trusted, successful “Sleep Expert" and consistently exceeding sales goals.

Details: IRG is seeking Scrum master for its client at Madison, WI. This is a 3 years contract. Job Description: Under the general supervision of the Applications Development Team manager, this position is responsible for performing the work of a scrum master on a team responsible for developing and maintaining an Online Educator Licensing Application. This position provides technical assistance and support to staff in the Department, local educational agency staff, and other community agencies in the planning, design, development, training, implementation, and review of IT solutions. The focus of this position is to assist the Applications Development Team in the execution of the Agile\Scrum development methodology. This position will work with program area leads and external customers to gather system requirements and to prioritize requests; lead and participate in project development, facilitate sprint planning sessions and all other activities concerning the group; develop project documentation defining business requirements, functional designs, technical designs, implementation plans, system deliverables, system/integration test plans, and cost and schedule estimates. Responsibilities: Act as Scrum Master for a small team consisting of developers and a product owner, with the focus of guiding the team towards improving the way they work Facilitate sprint planning, retrospective and sprint demos Assist the product owner with keeping the backlog groomed Ensure cross-team coordination Reach out to the larger network within the organization for impediment removal Maintain relevant metrics that help the team see how they are doing Collaborate with other scrum masters in the organization ensuring ways of work are consistent across teams Liaise between the developers, product owners, and subject matter experts by fostering good communication between disciplines Act as a project manager when necessary. Take responsibility for managing dependencies between the team, third parties, or other scrum teams Act as the team s servant leader, assisting with systems analysis, documentation, or user acceptance testing when required Qualifications / Technical Skills Knowledge of the software development life cycle Received professional scrum training or is a Certified Scrum Master through Scrum Alliance At least three years of experience working on scrum team as a scrum master, product owner, or development team member Systems Analysis or Software Testing experience Experience managing online scrum boards such as Visual Studio Team Services (VSTS) Apply at: Please send your resume and a cover letter to Susmita Sahu at or . You may call Susmita # 573-797-9902. About us: Information Resource Group, Inc. (IRG) is a global Information Technology (IT) professional services firm bringing leading edge solutions to enterprise systems. We deliver innovative, high quality, and cost-effective results that make a difference. We have been providing IT services to private and public sector clients for over 18 years. We are headquartered in Jefferson City, Missouri, and certified by the State of Missouri and Wisconsin as a Minority Business Enterprise (MBE). We are proud to be one of ten companies pre-qualified to provide IT services to Missouri State Agencies through the Statewide IT Contract as well as one of seven vendors selected by the State of Missouri to supply Health Information Technology (HIT) consulting services. Throughout our experience, we have established presence as an IT solutions provider with significant state government experience and a long history of success in providing computer-consulting services. In addition, we have a broad portfolio of IT and business solutions and currently provide Information Technology services to 19 States and 6 entities. IRG is an equal opportunity employer.

Details: Job Description: Supervise, train and motivate employees and work teams to meet quality standards, production goals, efficiencies and customer satisfaction. Roles & Responsibilities: * Direct responsibility for 24/6 warehouse activities that assure the timely and efficient movement of product through the warehouse. * Enforce all company policies and plant rules, to include but not limited to problem solving, development & implementation of standard operating procedures. * Oversee shipping, receiving, production supply, inventory control and standard storage practices to maximize the flow of product through the facility to meet customer requirements, maximum fill rate, on time deliveries and damage free shipments. * Recommend measures to improve production methods, equipment performance, and quality of product. * Communicate with all levels of management and subordinates using both verbal and written formats. * Excellent communication & facilitation skills. * Ability to interact effectively at all levels of organization. * Self-motivated. * Ability to establish project and priorities * Ability to handle multiple projects simultaneously * Ability to work a flexible schedule * Proficient use of computer programs and software, including Microsoft office and SAP. Education: Bachelor's Degree Required Experience: 3-4 years of prior supervisory experience preferred 3 years of prior warehouse experience preferred

Details: Black Gold Farms Inc, 2305 Hwy 17, Delhi, La 71232 located 8 miles south of I-20, needs 309 temporary agricultural farm workers for work in plant beds & planting sweet potatoes. Anticipated date of need is 05/02/2016 to 06/19/2016, 35 hrs. per wk @ $10.69 per hour + free room and board if outside local commuting area, tool/equipment provided @ no cost. Transportation & subsistence expenses to worksite provided at completion of 50% of work contract plus return transportation at completion of contract, ¾ work period guaranteed. Applicants may report and apply at the nearest State Workforce Agency or Black Gold Farms. JO# 601457

Details: CaptionCall ®, because life is calling. Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Essential Duties and Responsibilities: * Courteously educate customers on how to use the phone and its features * Install, troubleshoot and service CaptionCall phones * Promote the CaptionCall service * Create lead generation activities and generate referrals * Attend and participate in trade shows and other corporate events as assigned * Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business * Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events * Complete service calls as assigned * Accurately maintain customer records * Complete required reports and submit invoices and feedback on customer interactions * Retrieve and clean phones of former customers * Maintain adequate inventory of equipment and supplies in order to service customers * Adapt to new responsibilities as necessary * Other duties as assigned Education, Experience and/or Skills Required: * High school diploma or equivalent * Basic computer knowledge and experience Education, Experience and/or Skills Preferred: * Strong people skills * Sales or similar experience * Experience working in the hearing health field * Experience working with senior citizens Physical and Other Requirements: * Provide excellent customer service * Ability to effectively communicate in English through reading, writing, speaking and listening * Ability to work evenings and weekends as needed * Ability to drive and travel via air as needed * Must have a reliable, licensed and insured vehicle available at all times * Possess and maintain a valid driver license * Maintain a good driving record * Ability to tailor to unique needs of individual customers * Must have a PC (not a Mac) and a high speed Internet connection to perform essential job duties. * Must be able to walk, bend, crawl, kneel, lift and move furniture as needed * Must be reliable, organized and punctual * Must be able to work independently * Have a positive attitude * Be a team player Equal Employment Opportunity: CaptionCall is an Equal Opportunity, Affirmative Action Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here . The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Details: Summary: This position provides case management and support to older adults in the Milwaukee County community, assuring quality services are provided which are cost effective and monitoring the heath and safety of members. Complete the nursing portion of the comprehensive assessment and provide input to the members care accordingly. Conduct home visits and community visits to assure appropriate care and access member satisfaction. Establish and monitor wellness and health promotion activities based on the member's assessment and identified outcomes. Re-evaluate the member's health and wellness at appropriate intervals to manage ongoing health issues, assess the member's response to interventions, or when a medical complaint or event affecting the member's health occurs. Perform routine health monitoring activities, based on the member's need. Builds constructive working relationships with members, their family members, appropriate outside agency staff. Provide, in crisis situations, appropriate assessment of psychiatric, behavioral or medical problems and implement interventions in conjunction with other staff to take appropriate measures to ensure the safety of members Evaluate members&rsquo: ability to safely manage, either by themselves, or through use of supports, their medication, medical care interventions and treatments, equipment, and access to health care services. Take appropriate measures to prevent the spread of infection and communicable diseases and instruct the member and/or caregiver in these measures. Ensure that the member's physician or appropriate medical professional is notified when the member has an acute change in condition Provide or arrange for services, supports or medical care that best meet the member's identified needs, and monitor the effectiveness of these interventions Assists in problem resolution between members and providers.

Details: Job Summary: The Customer Advocacy Specialist is responsible for providing outstanding value and service to DSSI’s internal and external customers by receiving and reviewing customer requests, setting clear and reliable expectations while ensuring timely follow-up and resolution. He or she is tasked with holding internal teams accountable to meeting established deadlines and escalating urgent issues. Reports to: Team Leader, Operations DSSI Company: Direct Supply is the nation’s leading supplier of equipment, services and eCommerce systems to the Senior Living profession. Since 1985, we have assembled one of the brightest, hardest-working teams in America. Our high-tech culture is fast paced, and our business continues to grow at an astounding rate year after year. Best of all, we are a Milwaukee-based, 100% employee-owned company that offers great opportunities for ambitious, motivated people. Essential Job Functions and Leadership Responsibilities: Diagnose customer requests and issues over email and phone and immediately resolve the issue with the customer or escalate the issue to the appropriate team. Assign tasks to appropriate teams for issue resolution beyond Customer Advocacy Team. Track outstanding tasks for customer to ensure that agreed upon deadlines are met. Act as central point of contact for the customer; communicating updates including changes in deadlines. Manage tasks to meet Customer Advocacy Team’s success metrics. Adhere to pre-established procedures for escalation of issues. Identify opportunities for process improvement and participate in the development of solutions to improve key metrics.