Milwaukee Job Listings

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Details: The Help Desk Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software and phones. This will also include responding to inquires, running diagnostic programs, isolating problems, and determining and implementing a solution. Other responsibilities include tracking issues and triage escalation to appropriate IT resources. DUTIES AND RESPONSIBILITIES: Provide first-line technical assistance and support for incoming service requests and reported issues related to computer systems, software, hardware, printers, desktop phones and smart phones. Enter and maintain requests/issues in a ticket tracking system. Triage issues and requests, handling those assigned to help desk and forwarding others to appropriate IT and user resources. Ask appropriate questions to ensure all proper resources are involved. Track issues and escalate as appropriate to assure compliance with IT Service Level Agreements. Keep users updated on status of tickets. Follow up with customers to ensure issue has been resolved. Perform tasks related to setting up hardware, software and security for new users. Monitor performance of computer systems and escalate issues to appropriate IT team members. Walk users through problem-solving processes for routine issues, enabling them to be more self-sufficient. Install, modify, and repair computer and phone hardware and software. Run diagnostic programs to resolve problems. Look for trends showing repetitive issues that require fixes. Recommend topics to cover for training based on support calls/tickets and advise when additional user training is necessary Recommend system changes and upgrades to keep software/hardware portfolio free from defects and current with support releases when necessary Produce and maintain training and process documentation

Details: We have openings for Contact Center Representatives at our Milwaukee, Wisconsin office. One Call Concepts is looking for full-time contact center representatives to be responsible for answering incoming telephone and Internet requests from excavators, homeowners, or utility owners performing excavation in various states we service. We promote and support a positive experience for our employees while working in a fast-paced environment. HOURS: Will include 2nd shift hours weekdays, and working both Saturday and Sunday each weekend. Overtime may be required to meet the demands of our customers. ONLY apply if: working any shift is OK with you. Do not apply if working an evening or weekend shift is absolutely unacceptable to you. PAID TRAINING: We will be offering a two to three week training class which you must be available for the entire class. Training class are scheduled Monday through Friday 9a-4:30pm. WAGE: $10 per hour during training. An additional $.50 is given upon certification on all states. A $1 shift differential is given to all hours worked after 5pm and weekends. BENEFITS: Earn paid time off immediately, health and dental insurance, 401K plan, quarterly performance bonus, ability to work from home (company provides all equipment and Internet). Submit your resume and qualified applicants will be contacted. No phone calls please! EOE

Details: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. Qualifications: 1. Bachelor's Degree in a Scientific field. 2. 1 year experience with formulation. 3. Experience with MS Office, Word and Excel. Duties: Assemble experimental apparatus and operate various testing equipment in evaluation of products. Plan and perform laboratory assignments for customer trials, and field tests. Participate in field testing and evaluate field testing. Optimize formulations. Perform polymer synthesis. Research alternative experimental formulations and technologies. Ensure testing is completed according to ASTM standards. Record long-term experimental data and detailed observations from experiments. Make calculations based on data. Utilize programs for statistical techniques used in formulation efficiency. Prepare reports covering work. Responsible for preliminary interpretation and presentation of data. About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com .

Details: The Pavilion at Glacier Valley, Slinger’s newest, state of the art skilled nursing facility is searching for a talented and dedicated Director of Nursing to lead our nursing team! Our Vision: To show dignity and compassion to those we serve. To promote teamwork and accountability among our employees, and to earn the respect of our peers in the healthcare community. We not only aspire to the highest standard of excellence, we measure it. Through the initiation of performance improvement efforts, and outcomes measurement, we continually analyze our own performance so that we can be sure we’re living up to our ideals - and our promise - every day. As Director of Nursing, you will be responsible for the overall quality clinical outcomes of the facility. Priority one will be quality care, customer service and employee relations. In addition, regulatory management, responsible for attracting and retaining top performing talented team members as well as the supervision and career coaching of existing team members on staff. Our pursuit of excellence begins with a commitment to our staff—the strength of our organization. We realize how important they are to the success of our healthcare centers, which is why we strive to create a working environment that supports career growth and personal success for our entire staff. We understand the healthcare industry is constantly changing. Improvements in technology and advancements in medicine require constant education for all those in the medical field. As a result, we invest in programs that promote quality care and professional growth. Additionally, we believe in promoting from within, thus rewarding you for the hard work and dedication that make us an industry leader. Employee Benefits Team members are valued and offered a comprehensive benefit package. You may select from the following options to create the plan that is right for you and your family. Medical, dental and vision insurance Life insurance for you and your dependents Long and short-term disability option 401 (k) Paid Time Off + Holidays Healthcare and dependent care flexible spending accounts Metlife employee discount auto and home insurance Tuition assistance Helping Friends Foundation To put you on the road to success, a unique Director of Nursing orientation program was specifically developed by the DON Advisory Board. This program is designed to familiarize you with the systems and introduces all of the valuable resources available to you. Our orientation program will help to provide answers and resources from the very beginning. Salary commensurate with experience. Eligible to participate in Annual Incentive Compensation Plan. Equal Opportunity Employer. Drug-free/smoke-free work environment. M/F/H/V www.fundltc.com

Details: Seeking a talented Controller for a highly successful division of a large manufacturing company. This position will be based in the Midwest and a relocation package is available. The selected candidate will enjoy autonomy and growth opportunity in a dynamic environment, while driving the accounting operations of the plant and other division locations, including financial reports, accounting records, risk controls and budgets, and accurate financial results reporting. This person will also establish and update financial policies and procedures as necessary.

Details: Ref ID: 04600-121217 Classification: Programmer/Analyst Compensation: $25.65 to $29.70 per hour Robert Half Technology has an immediate contract to hire Mid-Level .NET Developer in Milwaukee WI. The ideal candidate will be responsible for maintaining current systems and developing new .NET applications. The successful candidate will have proven analytical skills along with the drive to go above and beyond the call of duty. Developing project goals, time lines, implementation methods, and testing procedures is a must. Additional requirements include system architecture leadership skills, as well as effective verbal and written communication skills.

Details: Ref ID: 04610-107178 Classification: Customer Service Compensation: $12.66 to $16.50 per hour OfficeTeam is looking for a customer service professional to support a well-respected and fast growing service organization in the area. This individual will be making outbound phone calls to inform customers of upcoming activity, updated spreadsheets (extensively in MS Excel), take complaints and update service crews. Must have terrific customer service skills and keen eye for detail as they will be updating the client data base. For immediate consideration, please apply www.officeteam.com or send an updated resume to .

Details: Ref ID: 04600-121390 Classification: Accounting - Medical Compensation: $12.66 to $14.66 per hour Robert Half Accountemps is seeking an Entry-level Accountant for a temporary to full-time opportunity at a cutting edge Racine Manufacturing client. This Entry-level Accountant will be tasked with assisting with month-end close and some fixed asset accounting. Proficiency in Ms Excel is required and experience using pivot tables and v-lookups within excel is preferred.

Details: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options. Description: Senior QA/Test Lead (PLF) with impeccable communication skills. This person needs to step in to backfill a sudden vacancy. The project is already in flight. There remain a couple more critical phases, including production checkout. The replacement could start immediately, for at least 3 months, but could extend longer. Responsibilities include * Develop and execute the detailed System and Acceptance Test Plans along with the Testing team * Support UAT and Production validation testing. * Coordinate with onshore/offshore CTS team members. * Review test artifacts prepared by the rest of the team. * Identify risk and mitigation strategies. * Transition testing documents, test cases, test beds etc.to the support team Need a High Performing Test Lead to meet with clients, including higher level management (great communication skills a must) About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

Details: Knowledge Universe (KU) Lead Teachers are classroom leaders who inspire children and teachers alike to learn and grow. They are passionate about educational excellence, and confident teaching children and adults. They use our nationally recognized curriculum as a framework to create unique and engaging classroom experiences. They are committed to making their center successful and know that meaningful relationships with children, families, and their team are important to success. They are fully engaged, enthusiastic about their work, and eager to share their knowledge with others. Job Responsibilities and Essential Functions These are the basic expectations for Lead Teachers. Of course, creative and new ways to meet or exceed expectations are encouraged, so long as the required essential functions are also met. Lead Teachers in Your Classroom and/or Age Group Lead Act as the “principal” of your classroom/age group. Set a good example and make decisions that support both teachers and children. Model Be seen as a role model for less experienced teachers. Mentor Share your knowledge about teaching and KU-specific practices with teachers. Coach Teach teachers to problem solve, gain confidence, and learn through modeling, feedback, recognition and other means. Keep Children Safe Supervision Ensure children are closely supervised, and Child Supervision Records are used properly. Health and Safety Keep your classroom clean and tidy. Be aware of your surroundings and take responsibility to report or fix unsafe conditions if you find them. Positive Child Guidance Ensure only positive child guidance techniques are used at all times. Licensing Comply with and help teachers learn and follow licensing regulations related to child care in your location. Create an Unrivaled Education Experience Planning Meet with teachers to develop weekly plans, activities, and classroom set ups. Individualized Instruction Use KU’s curriculum to meet each child’s unique needs. Work with an interdisciplinary team to implement IEP’s or IFSP’s for children with varying abilities. Family Interaction Actively share children’s milestones with their families. Communicate regularly with parents to build meaningful relationships. Classroom Create learning spaces that support and enhance curriculum activities. Keep classroom supplies, daily records, child information, and more organized. Organization Keep classroom supplies, daily records, child information, and more organized. Teaching Guide teachers on how to implement KU’s curriculum to its fullest extent. Model instructional best practices including how to use developmentally appropriate methods and how to adapt instruction to individual learners. Assessments Complete student assessments using classroom observations. Lead parent conferences. Support Your Center’s Success Enrollment Actively help increase enrollment and retention rates. Community Build professional relationships with agencies and community organizations. Commitment Come to work on time and ready to give 100% every day . Cooperation Work encouragingly with your team to achieve the center’s goals. Accreditation Help teachers learn and demonstrate all “Observable Criteria” needed to gain or maintain accreditation. Center Tours Welcome and engage prospective families who come for a tour. Speak to the features and benefits of our program offerings such as our curriculum and Learning Adventures. Answer parent questions. Mandatory Meetings Attend Professional Development Days, center staff meetings, and any meetings outside of your regular schedule that are required by your Center Director. Embrace Ongoing Learning Service Values Act as an ambassador of KU’s Service Values by bringing them to life through your actions. Curriculum Help teachers deepen their knowledge of KU’s curriculum. Best Practices Seek educational and training opportunities to expand your knowledge about early childhood education. Actively share your own knowledge with teachers. Technology Learn to use the technology and systems needed for your job, and be willing to learn new programs, applications, systems, or devices as things change. Be Responsive to Changing Needs Work Hours Work hours may vary to meet the needs of the children in our care and the center. Initiative Anticipate and take responsibility for classroom and center needs. Follow through on projects and assignments. Classroom Assignment Your classroom assignment may change. Other Duties Take on other duties as needed to contribute to the center’s success.

Details: Travel Registered Nurse-RN Job Description: Provides Nurse services to patients in a variety of settings Assists in the assessment, treatment, and implementation of patient care Also making sure the proper documentation is being done along wth great overall communication. Expected to hit the ground running with minimal orientation and be flexible with work Schedule Ability to adapt to each facility's specific processes

Details: LINCOLN HERITAGE LIFE INSURANCE COMPANY We are searching for qualified, licensed life insurance agents to join the Nation’s Best Final Expense Sales Program. The Funeral Advantage Program is a proven, full support sales system. Come work with the best when it comes to Final Expense and be a part of our growing team! High pay out and fresh, quality leads are just two of the many benefits in partnering with Lincoln Heritage Life Insurance Company. This is why insurance agents want to work with Lincoln Heritage Life Insurance: Competitive Top Commission Superior Lead Program – TV, Direct Mail, Print Same Day Advances & Renewal Commissions Group Benefits including Health, Life & Dental 24 Hour Claims and Underwriting Assistance Bonus trips & Incentives Management Opportunities and Promotions Training Tools & Seminars Simplified and Liberal Underwriting Stellar Home Office Support

Details: Job Details: Industry: Energy & Utilities Work Location: Waukesha, WI Job Title: Supplier Quality Engineer Duration: 6 Months (Temporary/Contract) Job Description: The Supplier Quality Engineer is responsible for driving exceptional product quality for the patient, customer value beyond expectations, regulatory assurance and optimized Cost of Quality Responsibilities: Improve supplier quality performance for assigned suppliers via Quality Plan implementation. Approve supplier selection through robust qualification processes Assure supplier compliance to GEHC QMS and regulatory requirements through supplier monitoring process Assure Corrective and Preventive Action CAPA plans are developed and executed at assigned suppliers in compliance with CAPA process. Develop positive relationships and work closely with Global Sourcing Leaders and Modality Sourcing Leaders to manage and implement supplier/engineering changes, New Product Introductions, and transfers. Interface with Suppliers, Engineering, Service, Manufacturing and Sourcing to drive Quality improvements that minimize Costs of Quality, specifically Failed on Arrival/Install FOA?FOI issues, Field Failures and Factory defects Demonstrated ability to lead, acknowledge, develop, communicate and implement a strategy to ensure compliance Qualifications/Requirements: Bachelor s Degree in an engineering or technical discipline or non-technical degree with 5 years of experience in manufacturing, engineering or quality assurance. Minimum 3 years experience in manufacturing, engineering design, quality assurance or regulatory assurance. Proficiency with Microsoft Excel Spreadsheet development and analysis Effective problem solving, root cause analytical skills to lead and influence others to drive change cross functionally and globally Desired Characteristics ASQ Certified Quality Engineer or CQA Certified Quality Auditor Demonstrated knowledge of Quality Management System tools and continuous improvement methodologies and in-depth understanding of site level products and related processes Demonstrated expertise to effectively communicate within all levels of the organization around concepts of design controls, design verification and validation activities; production and process controls; Corrective Preventive Action CAPA , complaints and risk management; and product quality improvement using tools such as six sigma, DFR, etc Demonstrated collaboration, negotiation and conflict resolutions skills Excellent oral communication and report, business correspondence and procedure writing skills Supplier quality management skills Medical device industry experience Prior GE experience Healthcare preferred Why Kelly ® ? Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests. About Kelly Services ® Kelly Services, Inc. (Nasdaq: KELYA, KELYB) is a global leader in providing workforce solutions. Kelly ® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014. Revenue in 2014 was $5.6 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Download WorkWire ™ , a free career and employment resource iPad® app by Kelly Services. iPad is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce.

Details: Is your career taking you where you want to go? When it began in 1924, Saia (NASDAQ: SAIA) covered a two-state area: Louisiana and Texas. Today, Saia is one of the most successful carriers in the United States, providing regional and interregional LTL, non-asset truckload service, and third-party logistics. Much of Saia's growth has been accomplished through mergers and acquisitions. Headquartered in Johns Creek, GA, Saia is a growing corporation offering the best-in-class benefits and opportunities to inspire every member of our team. With over 8,000 employees dedicated to their jobs and our customers, you may discover your own career path at Saia. The road to a great career starts with Saia! Today, Saia's network of 147 terminals covers 34 states in the U.S. as well as Canada. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico and Mexico. Through our three operating service groups - Saia LTL, Saia Truckload Plus, and Saia Logistics Services - we provide complete transportation and logistics solutions. For more information on Saia, visit the Saia website at http://www.saiacorp.com/ . Local Truck Driver – Home Every Night! Job Description That’s right CDL Truck Drivers; you can be home every night! As a Local City Driver with Saia, one of the most successful LTL carriers in the U.S., you’ll earn competitive compensation and great benefits without giving up time at home. Working for Saia means the opportunity to partner with a successful company and enjoy stability and security for you and your family. But don’t just take our word for it here’s what some of our employees have to say: “Saia is a company that truly knows how to achieve success. They care about the people and they care about their customers." – Current Employee “Pay is good. They have good insurance for you and your family; the work and pay is consistent-- you're home every night." – Current City Driver A great career in truck driving is waiting for you! Apply Today! Local City Driver / CDL Driver / Truck Driver Job Responsibilities As a Local Truck Driver you will be responsible for: • Operating various tractor-trailer combinations between company terminals and customer facilities or work sites within the terminal's geographic service area • Sorting, handling, loading, and/or unloading freight at various companies and customer locations Local City Driver / CDL Driver / Truck Driver Job Requirements You’ve already got a positive attitude and strong work ethic but here’s what else you’ll need to qualify for this great opportunity! Specific requirements: • 21 years of age or older • Current Class A CDL • 1 year tractor trailer experience with some experience in the last 24 months • Doubles/Triples, Hazmat, and Tankers endorsements Local City Driver / CDL Driver / Truck Driver Benefits At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. We are proud to offer the following benefits: • Health Insurance with Medical, Dental, Rx & Vision • Free Life Insurance • Free Short-term Disability • 401(k) with immediate vesting & company match • Immediate eligibility for Holiday Pay • Paid Vacation days and Personal/Sick Day • Employee Stock Purchase plan • Credit Union Local City Driver / CDL Driver / Truck Driver Our Mission At Saia Inc., success comes down to taking care of the people who matter most – our customers, our employees and our shareholders. The rest will take care of itself. "Provide best-in-class service – as defined by our customers – through quality processes in an environment that respects employees, advocates safety, recognizes excellence, and builds shareholder value."

Details: Corporate Controller for a growing company in the Residential Mortgage industry. The position will handle all aspects of accounting including financial statements, month end close, general ledger, reconciliation and financial analysis for management decisions. Performs and supervises the financial reporting activities. Development of financial reporting process and the preparation of senior management reports and profit/loss statements; and prepares financial, agency, regulatory, warehouse and NMLS call reports as well as audited/unaudited financial statements. Prepares and oversees financial and regulatory reports including, but not limited to, audited and unaudited financial statements, footnote disclosures, agency reports (Fannie Mae, Ginnie Mae, FHA, and HUD), NMLS call report and financial statements, and warehouse covenant reporting. Develops and/or improves standard financial reporting process including the preparation of senior management reports and branch profit/loss statements and monthly variance analysis. Provides training and coaching to ensure adherence to established Mortgage accounting policies and procedures. Performs other duties as required Major responsibilities: Manage month-end closing and reporting including account reconciliation. Produce monthly financial statements and analyses. Establish and maintain accounting policies and procedures. Assist in annual financial audit as well as regulatory/state audits.

Details: Ammonia Refrigeration Technician up to $45/hr Aviston Technical Services, Inc is a specialist in recruiting for the Midwest Manufacturing Industry for Maintenance And Engineering roles. We have several clients in the Milwaukee Wisconsin area who seek an experienced Ammonia Refrigeration Technician. We have current opportunities available on all shifts. If you are an experienced Ammonia Refrigeration Technician with at least two years Industry experience we would like to speak to you to discuss how we can help you find the BEST opportunity in your area of expertise based on the parameters and criteria that you provide. Please submit your resume to this job posting. ALL qualified applicants will be contacted by phone to discuss your situation. You will be provided with very personalized, one on one assistance in helping you find the right opportunity.

Details: A well-known and established Milwaukee area company has an immediate need for an Admin Assistant. This temp to hire opportunity offers a professional work environment, great work-life balance, professional growth & development, and the opportunity to play a key role in the overall success of the organization. Key Qualifications: Above average Microsoft Word and Excel skills Strong attention to detail Ability to multi-task Solid typing skills Outstanding verbal & written communication abilities Professional demeanor and overall presentation Proven track record of accuracy Pro-active mind-set

Details: Full Time Brookdale - 6737 W. Washington St. Ste 2300 Milwaukee, WI 53214 Job # CMCOmkeWI150605 Job Summary Assists the Litigation and Claims Department with managing files which would include setting up new files, gathering records, closing files, drafting releases, requesting checks and reporting. A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living. More than a company, it is a calling. Key responsibilities include: *Setting up new claim and litigation files. *Gathering additional information regarding new claims and litigation. *Preparing releases for settled cases *Closing out cases that have been settled. *Gathering information on closed cases to be reported to Medicare. *Data entry of new and closed cases into the claims and litigation database. *Filing correspondence and maintaining litigation files. At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including • Major Medical • Dental• Vision• Flexible Spending Account • Short-term Disability • Long-term Disability • 401(K) with Company Match • Life Insurance • Tuition Reimbursement • Paid Vacation & Holidays • Continuing Education • License Reimbursement We seek the following principal qualifications: *Minimum of two to four years of experience as a legal assistant or assistant preferred *Bachelor’s degree preferred. Please visit www.brookdalecareers.com to apply for this position. If you are a Brookdale Associate, please consider referring someone through the Good People Program! Brookdale is an EOE-(Equal Opportunity Employer) and drug free work place. Jobs, Careers, Openings, Opportunities, Search, and Employment, Community, Independent, Assisted, Senior, Retirement, Residences, Housing, CCRC, continuing care retirement community, legal, case manager

Details: Job Description If you are an experienced Associate Telephone Collector looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some of the nation’s biggest companies. Our client has a need for a Associate Telephone Collector. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you! Associate Telephone Collector Job Responsibilities Your specific duties as a Associate Telephone Collector will include: The Telephone Collections Representative is responsible for collecting past due receivables and providing customer service to contribute to the reduction in delinquency and customer retention goals Calling past due accounts ranging from one day past due through 31 days past due to collect receivables and otherwise resolve delinquent accounts. The Associate Telephone Collector is expected to handle at least an average of 130 outgoing calls per day. Corresponding with past due customers to resolve delinquent accounts in an effort to protect the assets of the company. Analyzing information obtained from past due customers and other account information such as equipment values, equity, usage, and income stream to determine the viability of alternative payment arrangements. Utilizing all collection tools available (Payment Schedule Change, Transfer of Contract, Western Union Quick Collect, Check by Phone, etc) to resolve past due accounts with a single contact. Preparing and submitting paperwork to the Account Maintenance Team that was generated from collection calls. Working within the framework of established policies, procedures, and approval authorities to ensure compliance with federal, state, and local requirements as well as the parameters for risk management to minimize loss Communicating with management regarding any complaints against the company, workload backlogs and environmental and/or economic issues that impact delinquency or any other areas of concern. Performing other duties and projects as assigned.