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Local Class A CDL Hazmat Truck Driver

Sun, 11/23/2014 - 11:00pm
Details: Solar Transport, thee premier common carrier and leading fuel transporter, provides excellent career opportunities in the transport of bulk petroleum-related products in the Midwest, South-Central, Rocky Mountains, and the Pacific West. Starting with one load in 1963, we now deliver hundreds of loads daily. We are a leader in technology and fuel transport safety. Solar Transport is accepting applications for safe and motivated "home each day" Local Truck Drivers to join our team in Madison, WI to safely load, transport, and deliver fuel for our customers. Company Benefits: • Excellent Compensation ( including performance and length-of-service bonus) • Annual Guarantee • 5 Day Schedule • 401K – 50% Company Match up to 8% • Health, Dental, & Vision Insurance • Annual "Christmas Club" voluntary savings participation plan (w/ % company match) • Vacation & Holiday Pay • Uniforms Provided • $20,000 Life Insurance • $20,000 AD&D Insurance *Solar Transport offers an excellent paid training program to qualified truck drivers

Bilingual Seasonal Customer Service Representative - Home Based

Sun, 11/23/2014 - 11:00pm
Details: BI-LINGUAL HOME BASED SEASONAL CUSTOMER CARE AGENT Do you have call center customer service experience or work from home customer service experience? Do you have banking experience? Are you bi-lingual? If you answered yes to any of the above questions, this may be the perfect part time seasonal position for you!! Higher One is currently adding to its work from home seasonal customer care team. In this fun, fast paced position you would be responsible for handling a high volume of incoming calls from college students who are Higher One card holders. Students are calling in with questions regarding their One Account (a bank account with Higher One). The types of inquires range from short and simple password reset to the more detailed conversation regarding the disbursement of funds coming from the student’s college or university. Working for us in a customer service role is very similar to working for a bank, you will handle the same types of calls. Note: For all start dates, you MUST be able to work starting at 4:30 p.m. EST or earlier. Work in a fast paced, high volume customer care position. Inbound calls only. Work from the convenience of your home office with full support from our Corporate Headquarters as a valued and important member of the HIGHER ONE TEAM. Provide ongoing stellar customer service to Higher One account holders. This part time seasonal position will start in December 2014 (depending on which training class is available) and go through March 2015 (WE HAVE 3 PEAK SEASONS A YEAR, IF YOU JOIN OUR TEAM AND DO A GREAT JOB AND ENJOY THE POSITION WE WOULD LOVE TO HAVE YOU BACK FOR ALL OF OUR PEAK SEASONS!). We have part time shifts available; all shifts are Monday through Friday (NO WEEKENDS!) The shifts available range from 20 to 25 hours per week. Requirements: Call center customer service or work from home customer service experience working with a high volume of incoming calls. Bi-Lingual Spanish/English: must be fluent reading, writing and speaking in both languages Banking experience a big plus. Strong technical aptitude, the ability to quickly navigate through multiple systems while maintaining an upbeat conversation with Higher One card holders. The ability to work independently, strong trouble shooting and analytical skills. Ability to handle a variety of situations and remain patient and calm Demonstrated ability to thrive in a fast paced environment.

Director of Finance

Sun, 11/23/2014 - 11:00pm
Details: Are you ready to step up to a new challenge? Are you wanting to join a group with a global perspective? Would those that know you best, describe you as being exceptional in work efforts and integrity? If this is you, we would like to speak with you. Our client is recognized internationally for the quality of products that they bring to the marketplace. Continued growth has created a need to secure an exceptional individual for the Director of Finance role within their organization. As the Director of Finance, you will be tasked with the protecting the assets of this organization. Much of your effort will be directed in the areas of General Ledger, external and internal auditing and reporting, and month end, year end and compliance in the areas of taxation. You will also be challenged to develop bench strength from a team 4 direct reports and as many as 14 indirect. This a very fast paced organization with future promotional opportunities available for the “Top Performer”. Position reports to the Vice President of Finance. Key Words: Financial, Controller, Finance, Director, Chemical, Manufacturing, Accounting, Banking

Customer Service Experience Wanted! Full Time - Entry Level - Madison, WI

Sun, 11/23/2014 - 11:00pm
Details: ENTRY LEVEL Customer Service and Sales positions available. Please submit your resume by clicking the APPLY NOW button OR For immediate consideration for the customer service position email your resume to our Human Resources department at Primetime Executives, Inc. is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position . We specialize in areas of customer renewal, customer retention and customer acquisition. Our sales and marketing firm is the leader in the marketing industry and in tailoring customer service & sales to their needs. Our client wants us to deliver a face to face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. Representing the largest telecommunication company in the world, it is a priority for our team to provide the best customer service, professionalism, and to build land and maintain quality customer relationship. This job involves in person sales B2B and B2C. This position offers a compensation structure where pay is based upon individual performance.

Full Time Customer Service Representative - Madison, WI

Sun, 11/23/2014 - 11:00pm
Details: ENTRY LEVEL Customer Service and Sales positions available. Please submit your resume by clicking the APPLY NOW button OR For immediate consideration for the customer service position email your resume to our Human Resources department at Primetime Executives, Inc. is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position . We specialize in areas of customer renewal, customer retention and customer acquisition. Our sales and marketing firm is the leader in the marketing industry and in tailoring customer service & sales to their needs. Our client wants us to deliver a face to face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. Representing the largest telecommunication company in the world, it is a priority for our team to provide the best customer service, professionalism, and to build land and maintain quality customer relationship. This job involves in person sales B2B and B2C. This position offers a compensation structure where pay is based upon individual performance.

Customer Care Coordinator

Sun, 11/23/2014 - 11:00pm
Details: The Gordon Flesch Company is the largest independently owned office technology company in the Midwest, with over 600 employees, and locations in Illinois, Indiana, Wisconsin and Ohio. We've been providing exceptional office technology products and services for more than 50 years. Responsibilities: • Provide exceptional customer service to all Gordon Flesch Company customers. • Professionally assist customers calling in to place supply orders and service requests. • Process all incoming supply orders and service requests received • Maintain and promote high level of professionalism in all forms of communication with Customers, Coworkers, Service Techs, Sales Reps, Supervisors, Managers and other Dealers. • Work with Service Supervisors to provide Customer Related information along with Service Tech related information such as training needs, a qualified technician not available for an existing call and unusual situations as needed. • Assign Service Techs to Service calls, Pre-installation inspections and Shop machine calls based on geographic territory, proximity to other account assignments, training and current workload in a timely manner • Maintain Service Tech availability as provided by Service Supervisors/Manager in order to stay aware of technician availability. • Close Billable Service Calls and make necessary adjustments to existing service calls as needed. • Communicate professionally with dealers contracted with the Gordon Flesch Company regarding service on out-of-area equipment. This includes taking complete call information from customer, communicating same information to servicing dealer along with follow up for closing information to include arrival/completion times, parts used, meter readings and names of operator(s) spoke with on site • Work with appropriate individuals/branches regarding the coordination of technician work assignments with delivery/pickup times, Customer pickups, Customer returns, Sales Rep deliveries and the billing of. • Fed Ex/UPS related issues such as tracers, call tags and claims. • Invoice equipment orders (including exchanges and returns) by month end deadlines. Work with and follow up with appropriate individuals as necessary. • Process Outgoing Mail • Back-up for Technician Time Sheet verification along with updating of Technician Payroll Records Spreadsheet. • Back-up to Madison Branch Receptionist • Other miscellaneous duties as assigned by management.

.Net Developer

Sun, 11/23/2014 - 11:00pm
Details: Our client, needs to hire 2 Sr Level .Net Developers into their organization. As the company continues to prosper it is time to continue to migrate several applications from older platforms and technology to the latest VB.Net version with .Net 4.0 Framework. Candidates will be asked to work on both group and individual projects to ensure that business needs are being met. The qualified candidates will be working within a team of about 15 developers to aggregate code and create custom applications as well as a upgrade existing apps. Based on experience the developers will be responsible for various roles within the SDLC but will primarily be responsible for the development phase. 4-10 years experience. The Developer is responsible for configuring, building/coding and unit testing the application or technical architecture components. They support a clear transition to the testing role and assist in the deployment to production. Detailed Description: 1. Review and understand the requirements and technical specifications as part of a solution 2. Analyze system design and develop coding strategy/configuration approach of the solution 3. Develop application code or configure packaged solution following the requirements, technical specifications and system design 4. Follow corporate coding standards and guidelines to include security, architecture and data 5. Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals 6. Create unit test cases, execute unit and component integration tests and document results 7. Resolve problems in code or configurations 8. Document solution, including program logic, procedures, implementation/deployment instructions and technical recovery plans and ensure transition to functional support 9. Participate in handoff of the application or technical architecture components to the testers to ensure clear and complete understanding of the application 10. Ensure appropriate sign-offs, backout plans and audit controls (versioning) are in place for deployments to production 11. Perform and execute deployment tasks 12. Responsible for coordination and execution of design reviews Attributes: * College degree in Computer Science, Engineering, or Management Information Systems * Job experience equivalent: 12 months IT application development experience * Demonstrated working knowledge of the entire Software Development Lifecycle * Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing. Within the last 2 years: - 12 months coding and unit testing experience in technical skill set required for role (i.e. VB.Net, ASP.Net, SOA, SQL Server, jQuery, Ajax, javascript, REST, C#, MVC, JSON, HTML5, CSS3, n-tier development) About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

Local Class A CDL Hazmat Truck Driver

Sun, 11/23/2014 - 11:00pm
Details: Solar Transport, thee premier common carrier and leading fuel transporter, provides excellent career opportunities in the transport of bulk petroleum-related products in the Midwest, South-Central, Rocky Mountains, and the Pacific West. Starting with one load in 1963, we now deliver hundreds of loads daily. We are a leader in technology and fuel transport safety. Solar Transport is accepting applications for safe and motivated "home each day" Local Truck Drivers to join our team in Milford, WI to safely load, transport, and deliver fuel for our customers. Company Benefits: • Excellent Compensation ( including performance and length-of-service bonus) • Annual Guarantee • 5 Day Schedule • 401K – 50% Company Match up to 8% • Health, Dental, & Vision Insurance • Annual "Christmas Club" voluntary savings participation plan (w/ % company match) • Vacation & Holiday Pay • Uniforms Provided • $20,000 Life Insurance • $20,000 AD&D Insurance *Solar Transport offers an excellent paid training program to qualified truck drivers

CNC Machine Tool Field Service Technician

Sun, 11/23/2014 - 11:00pm
Details: Hales Machine Tool, Inc. , a CNC machine tool distributor, is seeking CNC Field Service Repair Technicians in Plymouth, MN . Hales Machine Tool, Inc. is a Leading Distributor in the Upper Midwest for Major Machine Tool Manufacturers. The Hales Machine Tool team has built a reputation solely based upon helping our customers succeed. The machine tool manufacturers we proudly represent are truly the best in the business. You are invited to experience a different kind of dedication centered around an outstanding performance-level that creates a winning outcome...everytime! Job Description As a CNC Field Service Repair Technician, you will be responsible for servicing areas in Minnesota, Iowa, North Dakota, South Dakota, Western Wisconsin and Nebraska. There will be limited overnight travel within the 5 state area. Responsibilities Mechanical & Electrical repairs on CNC machine tools Installation of CNC machine tools at customer locations Perform installations, warranty repairs, out-of warranty repairs and preventative maintenance programs Cover both mechanical and electrical repairs for CNC and manual machines in the field Mechanical repairs will include, but not limited to, machine alignments, thrust bearing replacement, spindle bearing replacement, spindle cartridge removal and replacement, ball screw replacement, gear box rebuilds, gib adjustments and turret rebuilds Electrical repairs will include, but not limited to, troubleshooting to component level on electrical interface part of machine (relays, overloads, switches, cables, motors. On control and related drives, troubleshooting is mainly to board level. Perform above duties on used equipment to be made ready for resale in warehouse

Parts/Supply Associate

Sun, 11/23/2014 - 11:00pm
Details: "A place for everything, and everything in its place." Is that phrase one of your philosophies? If so, you may want to know more about the Parts Associate opportunity at CarMax. Parts Associate responsibilities include allocating parts to a vehicle, keeping parts inventory well stocked, controlling shrinkage and maintaining a working relationship with suppliers.

Caregiver / Companion / CNA / Certified Nursing Assistant

Sun, 11/23/2014 - 11:00pm
Details: Caregiver / Companion / CNA / Certified Nursing Assistant All throughout Dane county, seniors are looking for help. YOU could be the answer they are looking for and we have client schedules available now. You know you have a special way of taking care of others - maybe you've been a family caregiver or you just want to make a difference in the life of a senior. It's not always an easy job, but it's one you can be proud of each and every day. Share your unique talents and experiences to help seniors in our communities to stay independent at home, living the full life we all want to live. Responsibilities i nclud e : Offering supportive in home care and assistance for seniors and disabled adults Assist ing clients wit h light housekeeping , meal preparation and medication reminders Providing i ncidental transportation Extending c ompanionship and f riendship for Seniors and Loved Ones Assistance with p ersonal care (bathing, toileting, transferring) CAREGivers : Are c ompassionate, wish for self-fulfillment, reliable, flexible

Skilled Maintenance - 3rd Shift

Sun, 11/23/2014 - 11:00pm
Details: Job is located in Wausau, WI Skilled Maintenance - 3rd Shift Linetec, the nation’s largest high-performance metal coatings company is seeking candidates for an opening in our maintenance department. This skilled position will be responsible to install, maintain and repair machinery, equipment, physical structures and pipe/electrical systems throughout Linetec’s facilities. Qualified applicants will possess 5-7 years of progressive maintenance responsibility with emphasis on troubleshooting and machine maintenance. Linetec, a division of Apogee Enterprises, is a great place to grow your career. We provided a competitive compensation, including incentive bonus and a comprehensive benefit program. Interested candidates can find additional information on employment at Linetec, the full description and requirements of the position and apply online via our website www.linetec.com Linetec is an Equal Employment Opportunity/Affirmative Action Employer. Qualified Women/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.

Restaurant General Manager Opportunity

Sun, 11/23/2014 - 11:00pm
Details: Are you looking for a great opportunity with a growing restaurant concept that values its team as much as its guests? Do you want a family-friendly environment that offers room to grow and highly competitive compensation and benefits packages? We're looking to add to our growing team! GENERAL MANAGER

Cost Accountant

Sun, 11/23/2014 - 11:00pm
Details: Ref ID: 04620-112017 Classification: Accountant - Cost Compensation: $10.29 to $11.91 per hour perform accounting functions consisting of inventory and manufacturing analysis. data entry process/prepare financial reporting three things as detail oriented, being able to recognize when the results differ from expectations and reliability.

CUSTOMER SERVICE

Sun, 11/23/2014 - 11:00pm
Details: Description You will be providing customer service, taking inbound calls from clients, answering questions, resolving concerns, upselling services and documenting information into the system.

Personal Banker

Sun, 11/23/2014 - 11:00pm
Details: The Personal Banker will ensure the customer's needs are achieved by conducting a thorough financial needs assessment and offering the most appropriate products and services that fulfills the customer's immediate and future financial needs. Under direct supervision, the Personal Banker will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker is accountable for delivering clarity to customers through simplicity, guidance, and know-how. KEY ACCOUNTABILITIES Sales/Production * Develop, maintain and support the sale of banking products and services by generating and following up on leads. Works with prospective and existing customers to assess potential overall banking needs. * Identify and sell or refer appropriate banking products based on strategic analysis of customer financial needs after conducting an in-depth customer needs assessment. Deliver clarity to customers by providing simplicity, guidance, and know-how Generate new customer relationships by consistently applying the Harris Bank Sales concept to all new/ prospective customers - 100% of the time. Cultivate and strengthen current customer relationships by staying abreast of the customer's needs; maintain a customer needs analysis and assesses the overall financial needs of the customer; follow up when appropriate to present products and services that will meet the customer's overall financial goals. * Meet or exceed current sales revenue goals and One Harris goals by selling and cross-selling bank products and services to retail, mortgage and small business customers that satisfy the financial needs and goals of the customer; refer qualified customer leads to HIS, Mortgage, Business Banking, Private Banking, etc. in order to successfully fulfill One Harris goals. * Personal Banker may be required to create and execute individual mortgage sales plans and revenue goals. The Banker will analyze customer financial, credit data and other relevant information to evaluate level of risk as well as present viable financial alternatives and advice to customers. The Banker will receive customer applications, quote mortgage rates/points and complete necessary follow-up activities to acquire mortgage sales. * Have an understanding and apply basic sales skills and product knowledge including deposit and loan products. * Conduct targeted sales calls (phone or in-person [with Bank Manager, when appropriate]). * Work collaboratively with the Retail Team and all lines of business to improve the customer experience; inspire trust and motivate others, embrace opportunities for learning, partner with colleagues and share knowledge while embracing the Harris Customer Promise. Relationship Management/Customer Experience * Define great customer experience by consistently providing exceptional customer service, consisting of a friendly demeanor, sense of urgency and willingness to assist the customer at all times, ensuring issues and requests are solved promptly, thoroughly, to the customer's satisfaction. * Initiate and maintain customer contact through a variety of methods, including, but not limited to face-to-face customer interaction (walk-in traffic), telemarketing and call night activity and community involvement (attending community activities that may generate new customer leads and supports Bank's overall CRA goals and initiatives). Meet or exceed all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results. Intradepartmental relationships * Build and maintain professional working relationships with all internal employees of Harris, including but not limited to Private Bank, Harris Investor Services (HIS), Mortgage, Business Banking * Distribution, Customer Experience and Sales Integration (CESI) to ensure customer satisfaction is achieved. * Actively participates in team huddles and sales meetings to ensure that branch goals are achieved. Compliance * Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses. * Deliver customer satisfaction while embracing the operational policies. Qualifications Knowledge: * Associate's degree or equivalent work experience required; college degree preferred. * Working to in-depth knowledge of all retail bank products and services * 3-5 years of banking experience or 3-5 years previous experience in a customer contact/sales position or equivalent required * Working to in-depth knowledge of state and federal laws and regulation related to Fair Lending and other applicable regulations. Skills: * Excellent sales skills * Ability to influence - asking for the business and closing the sale * Strong interpersonal and verbal/written communication skills * Strong organization skills * Analytical aptitude a must * Excellent team player * Self-starter & assertive * Attention to detail is critical * Ability to multi-task Location: 401 N. Segoe Road Madison, WI 53705 Full time position - 40 hours per week. At BMO Harris Bank, we have been helping our customers and communities for over 130 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance. To find out more visit our website at www.bmoharris.com/careers . BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or veteran status.

Automobile / Automotive General Manager

Sun, 11/23/2014 - 11:00pm
Details: JOB DESCRIPTION AUTOMOTIVE GENERAL MANAGER We are a Large Multi-Franchise Dealer Group Located in Wisconsin That is Continuing to Grow. Our high volume, huge state of the art facility in Madison has new and pre-owned sales that are out of control and we’re in need of a Well-Qualified Automotive General Manager. The Right Candidate Should be a Highly Motivated High Energy Individual with a Strong Desire to Succeed and with a 3 Year History of Proven Automotive Management Success. Qualified applicants will be Internet savvy, have excellent organizational skills, and be great communicator. You will be responsible for training and managing an Outstanding Team of Managers and Sales Representatives. JOB REQUIREMENTS Hands On Manager Proficient At Desking Deals Complete Understanding Of The Sales And Finance Departments Ability To Recruit, Build, And Train A Winning Team Have Extremely Strong Interpersonal Skills Must Have A Can Do Attitude Be A Team Player Exceptional Customer Service Experience Working In A High Volume / Gross Environment Valid Driver’s License We Offer An Industry Leading Compensation Package Commensurate With Experience And Measurable Record Of Success. WE ARE WISCONSIN BASED AND ONLY LOCAL CANDIDATES WILL BE CONSIDERED. Please Forward Your Resume For Immediate Consideration Sales, Auto, Automotive, Sales Person, Sales people, Car, Cars, Customer Service, finance, auto sales, automotive sales, salesperson, salesman, saleswoman, selling, automotive sales, car sales, automotive salesperson, care salesman, executive, account executive, AE Sales, sales people, sales representatives, sales professionals, sales managers, assistant managers, desk managers, finance managers, General sales managers, general managers, jobs in Madison, Sales Management jobs in Madison, automotive sales job in Madison, selling, used car manager, pre-owned manager,

Heavy Truck Territory Sales Manager / Sales Representative

Sun, 11/23/2014 - 11:00pm
Details: Heavy Truck Territory Sales Manager - Competitive Compensation - Base + Commission and Salaried Pay Plans Available – 401k – Comprehensive Benefits Package The Heavy Truck Territory Sales Manager schedules and completes regular sales calls in their territory The Heavy Truck Territory Sales Manager develops sales plan of attack with GM and Sales Manager’s input The Heavy Truck Territory Sales Manager prepares and proposes a comprehensive Customer Solutions proposal to appropriate customer personnel The Heavy Truck Territory Sales Manager determines sales opportunities for other departments Continued professional development via Navistar web training by certification and sales training as recommended by Managers Participates in yearly strategic sales planning and establishment of sales goals Provides customer target accounts with action plans to conquest these accounts Reviews progress quarterly, at a minimum, and adjusts targets or strategies to accomplish goals Uses customer referrals, CRM, and cold calls to prospect and establish new business Document customer interactions and purchases in CRM, Navistar, and “Customer Connect" systems Commits to customer satisfaction by providing excellent customer follow up on ALL issues desired by the customer Key Result Areas: New and Used Truck Sales Leasing Sales Dealership Promotion Professional Development Prospecting Strategic Planning Documentation Customer Satisfaction

Customer Care Representative

Sun, 11/23/2014 - 11:00pm
Details: Are you looking for a fun and exciting new career? Remedy Intelligent Staffing is currently seeking Customer Care Representatives in a growing call center. This position is located on the West side of Madison. These are temp to hire opportunities. We are looking for individuals that have a passion for customer service, have great computer skills and are looking for a long term career. The hours of the position are 10: 30 am to 7: 00 pm. Please review the information below and apply today! Responsibilities Answer incoming calls from current customers to discuss contract coverage, questions and concerns Check to ensure that appropriate changes were made to resolve customers' problems. Possess knowledge of company services in order to explain to customers Transfer calls to appropriate departments Enter information into the system and make changes to customer accounts as requested Give information to customers on claim status and billing credits and debits Remedy Intelligent Staffing is an equal opportunity employer. About Remedy Intelligent Staffing Founded in 1965, Remedy Intelligent Staffing is a locally owned franchise, and is part of the Select Family of Staffing Companies. The Select Family of Staffing Companies is a top 10 industry leader in the U.S. with a national network of over 300 offices. In Wisconsin, Remedy Intelligent Staffing has offices in the following cities: Beaver Dam Fond du Lac Madison Onalaska Portage Stevens Point Wausau Benefits: Remedy Intelligent Staffing has the best job opportunities available in today's growing job market, flexible hours, exceptional pay rates, and career coaching. Temporary associate benefits may include: • Health Insurance • Dental Insurance • Vision Insurance • Short Term Disability Insurance • Life Insurance • Safety Incentives

Pharmacy Technician

Sun, 11/23/2014 - 11:00pm
Details: Job Description: The Drug Authorization and Policy Override (DAPO) call center is a specialized drug helpdesk for prescribers, their designees, and pharmacy providers to submit prior authorization (PA) requests for specific drugs and request policy overrides for specific policies over the telephone. The DAPO call center reviews PA requests and policy overrides for members enrolled in Wisconsin Public Assistance programs such as BadgerCare Plus, Medicaid and SeniorCare. Responsibilities: This position typically is responsible for validating member entitlement to benefits or services Handling inquiries via phone, email or written correspondence, log case for the purpose of routing or dispatching an end-user or caller to the proper resources Monitor the service event through completion for compliance Manage the service requests of providers or customers through different access channels Reviews customer feedback related to member entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis Additionally, this position may support healthcare administrative duties involving provider enrollment, call center and EDI support, member services, managed care support and other roles and duties in the support of our business Qualifications Education and Experience: Applicant must hold and maintain Pharmacy Technician Certification in Wisconsin. High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree. Typically, 1-3 years of working experience in related fields. Knowledge and Skills: Office administrative experience and skills. Ability to follow written policies, procedures and guidelines, and give feedback to leadership Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products. Self-motivated with good time management and organizational skills. Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines. Excellent written and verbal communication skills and customer service skills, including professional telephone skills.

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