Antigo Jobs - Career Builder

Details: Job Locations USA-KY-Louisville Metro Category Marketing/Creative/PR Community Name Atria Senior Living Requisition ID 2015-20267 Overview: Never in human history have so many lived so long. Thank you, science, technology, education and prosperity. Now what? How can society benefit from this growing abundance of wisdom, resilience, perspective, talent and creativity? We believe in the extraordinary potential of older adults. That’s why we create vibrant communities where they can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world. People are living longer. We’re working to help them live better. We are home to more than 16,000 active, remarkable older adults, who are served by more than 11,000 employees, Atria communities provide a lifestyle where older people are able to remain independent and active, offering customized levels of services to accommodate their needs. Our mission is to provide exceptional service for our residents; growth, development and rewards for our employees; and viability for the long term for the company. We strive to enhance lives and exceed expectations every day. We are currently seeking another talented and experienced Proofreader to join the creative team in our internal ad agency. Working closely with the Senior Proofreader, you will be responsible for quality control, consistency and accuracy of all materials produced by the Creative, Marketing and Communications team. You will proofread, edit and write copy to create appropriate messages. You will be responsible for ensuring copywriting and proofreading deadlines are met and all materials are consistent with Atria brand standards. You will be working in an open-concept, innovative work environment with bright and talented people who work very well together as a team. Responsibilities: Proofread, edit and write a variety of marketing collateral, including invitations, event flyers, brochures, digital and print advertising, websites, social media content and other materials Use proprietary software to proofread, correct and prepare for printing all collateral ordered by communities via the Atria storefront Ensure consistency and accuracy in grammar, spelling, style, etc. Ensure basic design quality, style and consistency Assist Senior Proofreader with maintaining and updating company style guide and master community list Work with marketing specialists, designers and production as needed to ensure accuracy, consistency and appropriateness of all materials Participate in planning meetings and brainstorming sessions and with creative and marketing team members Other duties assigned as needed Qualifications: Bachelor’s Degree in English, Creative Writing, Journalism or related field Proficiency in Microsoft suite – Word, Excel, Power Point Proficiency in Adobe Acrobat Two or more years experience in proofreading and written communications, preferably in an advertising, marketing, print production or corporate setting Thorough knowledge of and passion for the English language Experience in advertising, marketing, print production and/or corporate communications preferred Ability to travel, if needed PI90563272

Details: Hubbell Lighting provides a full range of indoor and outdoor lighting products for commercial, industrial, institutional, sports lighting, landscape and residential markets, including green initiatives for vacancy sensors and daylight harvesting controls. Position Overview: Hubbell Industrial has recently entered into the horticultural lighting market with a specialized LED fixture that is optimized for plant growth and health. Hubbell has identified this market as an attractive addition to its product portfolio and long term strategic plan. This position is responsible to lead the development of new products focused on the horticulture industry, including the technical performance targets required for optimal plant growth. In addition, field sales support will be a core focus within the various target markets to bridge the knowledge gap that currently exists among the sales force. This position will also be responsible in guiding the creation of the overarching value proposition and supporting marketing collateral. In addition, participation in industry tradeshows and similar trade events will be required. Scope: Partners with the Hubbell Industrial Product manager in the development of the NutriLED Strategic Plan (including annual Product Plan). Implements the NutriLED Product Plan. Manages the NutriLED product line through cost reductions, enhancements, nomenclature improvements, additional options, line rationalizations, discontinuations, recommended pricing adjustments, etc. Responsibilities Include: Develop the annual NutriLED Product Plan. Constantly keep abreast of developments in the horticulture lighting market, including market trends, technological developments, emerging luminaire types, regulatory requirements, etc. Activities may include attendance of industry conferences and seminars, activity in industry committees, interfacing closely with component manufacturers of products relevant to horticulture lighting. Determine the feasibility of utilizing advanced technologies in existing and new products, recommending and implementing those that are most applicable. Direct the estimation of costs, prices, margins, quantities, manufacturing methods and availability associated with candidate projects, evaluate the results and recommend appropriate strategies. Execute the NutriLED Product Plan by directing the development of new product additions and existing product expansions/adjustments to the line. Develop the Project Scope and Specifications, Development Timeline and Capital (tooling) Budget. Assemble and manage the Product Development Teams to assure that the project is executed according to the Project Scope, Development Timeline and Capital Budget. Participate directly in the development of all projects as an active member of the Product Development Team as appropriate. The Product Manager (and/or their designee) prepares Authorizations for Expenditure (AFEs) to obtain capital funding for development projects and facilitate their approval. Coordinate the development and implementation of the product with all other departments within the company as appropriate. Negotiate, coordinate, authorize and track optical design and other outside consultation as required. Assist with the development of technical and promotional literature to support new and existing products and provide guidance to the Marketing Communications department in its production. Transition new products to market by conducting new product introductions for Hubbell Lighting’s independent sales agencies and internal customer service, quotations, technical support, and sales departments. Represent NutriLED during Hubbell Lighting Sales meetings, industry functions and trade shows including LightFair, and regional shows as required. Participate in industry committees as appropriate to maintain up-to-date market knowledge and act as an industry advocate for the brand. Provide informal technical support to the Marketing Communications, Technical Support, Sales, Agents and other entities as required. Such feedback is used to respond to customer inquiry, resolve technical problems, secure sales, formulate marketing strategies and facilitate product introductions. Facilitate the creation of technical bulletins to communicate product changes or discontinuations or to clarify issues relating to the NutriLED product offering. Manage the Product Development operating and capital budgets. The Manager, Product & Market Development is expected to make continued improvements to the product development process in order to bring better products to market more rapidly. Perform varied duties (including but not limited to the above accountabilities) involved in the operation of company and departmental programs, projects and activities characterized by a confidential nature and/or requiring the use of discretion, judgment, tact and knowledge of applicable operations and personnel.

Details: Making a World of Difference - At Ecova , we believe each individual, no matter the role, can make a difference for our clients , the environment and for themselves. Ecova is built on a strong foundation of integrity, community, leadership, persistence and urgency. Our highest goal is to be the market leading, trusted advisor to organizations driven to maximize results, reduce expenses, manage risk and improve environmental performance. Our focus is to grow results on saving resources for our clients – from utilities to facilities . We apply data-driven insights – from demand to impact – to target inefficiencies and See More , Save More and Sustain More for our clients. We strive to deliver results and innovation through efforts of our unparalleled people to each and every client with whom we engage. We’re on the look-out for team players to work with us in serving as an integral extension of our clients to measure, analyze and improve resource management. Come join the Ecova family… together we can Make a World of Difference . Role Description: Energy Supply Solutions Engineer Internally known as the Business Solutions Director. In this role you will support our sales and client management efforts through a consultative approach to sales, subject matter expertise, presentation of services, and thought leadership and right sizing. Your work in coordination with the Sales and Program Management teams will identify and initiate opportunities with Fortune 1000 companies in an effort to sell ECOVA services to existing clients and new prospects. Additionally, you will target and sell services to non-traditional clients. Develops strategies for Fortune 1000 companies toward either the management of telecom services, bill payment and procurement or reduction of waste consumption, waste costs, and procurement; and/or the positioning and building of Energy & Sustainability Demand Management Programs to manage energy consumption and carbon footprint, demand and usage, and supply in tandem, are critical components of this role. Responsible for supporting sales opportunities through facilitation of needs assessment dialogues and presentation of services to clients. Effectively articulate the Ecova message, value proposition, and complete solution offering, with clear mastery in key subject matter areas. Act as the champion for and will exemplify the customer centric sales approach. Drive sales processes with client needs at the forefront of all decisions, consistently demonstrates high integrity in all Client interactions. Assist the Client Service Director organization with building a strategy for clients that incorporates the key components of a Total Energy and Sustainability Program, facilitating up sell and generating optimal value as the strategy is executed. During deal cycles, facilitates dialogues with clients, present solutions, draft customized scopes of work, and assist with pricing recommendations, positioning Ecova as a thought leader and trusted business partner. Partner closely with Service Delivery to develop semi-custom/custom solutions that meet client needs and deliver margin targets. Serve as the voice of the client, bringing new ideas forward to Marketing for future consideration. Must be an expert in Energy Management and Procurement as well as Sustainability Solutions, and/or Continuous Monitoring. Responsible to meet stated quotas for non-traditional sales opportunities as identified. Able to remain current through industry publications, corporate best practices, and conference attendance and speaking. Promotes internal education through regular internal updates on key industry trends and activities. In addition, able to integrate and incorporate client and market feedback directly into our product development roadmap.

Details: Ecova--Making a World of Difference At Ecova, we believe each individual, no matter the role, can make a difference for our clients, the environment and for themselves. Ecova is built on a strong foundation of integrity, community, leadership, persistence and urgency. Our highest goal is to be the market leading, trusted advisor to organizations driven to maximize results, reduce expenses, manage risk and improve environmental performance. Our focus is to grow results on saving resources for our clients – from utilities to facilities. We apply data-driven insights – from demand to impact – to target inefficiencies and See More, Save More and Sustain More for our clients. We strive to deliver results and innovation through efforts of our unparalleled people to each and every client with whom we engage. We’re on the look-out for team players to work with us in serving as an integral extension of our clients to measure, analyze and improve resource management. Come join the Ecova family… together we can Make a World of Difference. Summary Ecova’s Building Systems Specialists are high-energy, technically savvy, customer-focused individuals at the heart of the remote monitoring services we provide our clients. Building System Specialists are a highly skilled team who use advanced technology to remotely troubleshoot heating, cooling, lighting, and refrigeration units and determine effective solutions to the clients’ issues. Our focus is to reduce our clients’ energy spend by driving down consumption while optimizing unit performance. Ecova’s Building Systems Specialists are on the front line everyday driving value for our customers while supporting their energy strategies. Role Description Telephone support and solutions for clients using multiple Energy Management Systems (EMS) interfaces Troubleshooting incoming service requests and alarms and deciding appropriate actions to resolve the issues Direction of third party on-site personnel supporting the Technician’s troubleshooting process Interpretation and analysis of data for all types of heating, ventilation, air conditioning, and refrigeration (HVACAR), and lighting systems Perform audits of facilities and report on recommendations for optimizing energy use, asset efficiency, and problem resolution

Details: Making a World of Difference - At Ecova , we believe each individual, no matter the role, can make a difference for our clients , the environment and for themselves. Ecova is built on a strong foundation of integrity, community, leadership, persistence and urgency. Our highest goal is to be the market leading, trusted advisor to organizations driven to maximize results, reduce expenses, manage risk and improve environmental performance. Our focus is to grow results on saving resources for our clients – from utilities to facilities . We apply data-driven insights – from demand to impact – to target inefficiencies and See More , Save More and Sustain More for our clients. We strive to deliver results and innovation through efforts of our unparalleled people to each and every client with whom we engage. We’re on the look-out for team players to work with us in serving as an integral extension of our clients to measure, analyze and improve resource management. Come join the Ecova family… together we can Make a World of Difference . Role Summary: This is a senior hands-on technical leadership position that participates with system architecture, requirements analysis, technical design and coding. Mentors others in the department with respect to processes at every stage of the software development lifecycle. Works independently to accomplish goals with a wide degree of creativity and latitude. Provides expertise in the technical domain of Ecova and ensures technical systems are congruent with business needs. Role Description Person in this position will serve as a change agent for Ecova’s software platform, a critical product in the Ecova software portfolio. Design, code, and unit test software programs. Develop technical design specifications for software applications of moderate to high complexity. Work with Systems Analysts and Business Partners to develop requirements specifications on projects with moderate to high complexity and scope. Support quality assurance group during functional and regression testing of software programs. Direct work of other members of development staff. Lead software process design and development and improvement initiatives. Act as a technical consultant to business as they evaluate new and revised product offerings. Keep abreast of new technology and suggest their application to Ecova systems where appropriate.

Details: Position Summary Crowe Horwath is seeking an Experienced Staff Auditor to join our growing San Francisco, CA office. Experienced Staff Auditor will have an opportunity to work on a variety of clients in multiple industries. As part of the audit team, the Experienced Staff Auditor will be responsible for: Participating on annual audit, review and compilation of engagements with a variety of clients. Tasks include all aspects of financial statement preparation and assisting with the planning of the engagements. Performing a large amount of technical work and continue to develop technical skills Maintaining a good working relationship with clients to enhance customer satisfaction and work with client management and staff at all levels to perform audit services Work with audit team to identify and resolve client issues discovered during audit process.

Details: Position Summary Crowe Horwath has an exciting opportunity for an Audit Manager in San Francisco. As part of the audit team, the Audit Manager will be responsible for: Owning the client relationships with a variety of clients in various industries Responsible for managing multiple teams and providing performance feedback to all members of those teams at the conclusion of engagements Anticipating and addressing client concerns and resolving problems as they arise Promoting new ideas and business solutions that result in extended services to existing clients Keeping abreast of latest developments and the firm's standards and policies Keeping abreast of industry developments and their effects on client's competitive position

Details: Position Summary Crowe Horwath is seeking a dynamic Senior Staff Auditor to join our growing San Francisco office. Senior Staff Auditor will have an opportunity to work on a variety of clients across industries. As part of the audit team, the Senior Staff Auditor will be responsible for: Running client engagements from start to finish. This includes all aspects of financial statement preparation, internal staffing of engagements, project scheduling and budgeting, planning of the engagement and related administrative functions Supervising, training, and mentoring staff and interns on audit process and assess performance of staff for engagement reviews; performing in-charge role Maintain a good working relationship with clients to enhance customer satisfaction and work with client management and staff at all levels to perform audit services Work with audit team to identify and resolve client issues discovered during audit process. Research and analyze financial statements and audit issues utilizing electronic databases, and employ audit software to review and compile financial information Pro-actively interact with key client management to gather information, resolve audit-related problems, and make recommendations for business and process improvements

Details: Olsson Associates, a successful engineering and design firm, has a full-time Survey Crew chief position available in our South Sioux City, NE office. Excellent opportunity to work in legal and construction surveying. Responsible for performing preliminary surveys, control and ground surveys, and construction staking. Five or more years of experience required. Professional environment, excellent compensation and benefits package. Please apply online at www.olssonassociates.com . Equal Opportunity Employer. Women and minorities encouraged to apply. *cb

Details: Olsson Associates, a successful engineering and design firm has a full-time entry-level assistant to the Landscape Architect position available. Associates Degree or Bachelor’s Degree in a design related field is required. Responsibilities include assisting to the Landscape Architect with duties including, but not limited to, scanning, drawing, organizing, dealing with the conversion of hand drawn images to electronic formats, and general administrative duties. Software requirements consist of AutoCAD, ArcMap, Photoshop, Illustrator, InDesign, and Bluebeam. This position requires an entry-level understanding of the work of civil engineers, landscape architects, and architecture. Professional environment, comprehensive benefits, excellent compensation. Please apply online at www.olssonassociates.com ; EOE Specific Duties may include: Developing background information for potential projects (aerials – topo and imagery) Print, scan, email, and make copies Photoshop site plan exhibits and marketing information Organize project drawings and project folders Understand and label technical data on drawings Render conceptual site plans for internal and external use Prepare exhibits for public presentation Attend meetings and provide email/communication with clients – print and deliver drawings *cb Required Experience Associates Degree or Bachelor’s Degree in a design related field is required AutoCAD, Photoshop

Details: Duties and Responsibilities/Specific Tasks : Technician/Inspector who performs intermediate-level site inspections under the direction and supervision of senior technicians, engineer or project manager. Demonstrate competency to perform all NDT Assistant Technician tasks. Site inspections, report preparation and file management for multiple projects. Transport NDT equipment to and from project sites. Receives initial instruction or advice from a supervisor or project manager. Work is subject to supervisor approval. Must traverse and work in all types of terrain, all kinds of weather conditions and projects in various stages of construction. Must have current a minimum of two (2) Level II certifications per Olsson’s written practice. Must have obtained ICC Bolting Associate certification and a minimum CAWI certification. Must seek and study towards additional Level II certifications per the requirements in Olsson’s Written Practice for the certification of NDT personnel for each method used. Must seek and study towards certification by The American Welding Society as a Certified Welding Inspector. *cb Method Level Certifying Agency Liquid Penetrant II SNT-TC-1A/Olsson Magnetic Particle II SNT-TC-1A/Olsson Ultrasonics II SNT-TC-1A/Olsson Ultrasonics Phased Array II SNT-TC-1A/Olsson Radiography II SNT-TC-1A/Olsson Certified Welding Inspector CWI American Welding Society ICC Bolting Associate ICC ICC Welding Associate ICC

Details: Job Locations USA-FL-Jacksonville Category Facilities - Maintenance Community Name San Pablo Requisition ID 2015-20147 Overview: Atria Senior Living is one of the nation's leading providers of independent living, assisted living and memory care communities. We serve more than 16,000 older Americans in 27 states by creating a superior product through thought leadership, active aging programs and culinary excellence. Our communities are a hub of activity providing our residents with social opportunities and mental stimulation in comfortable, well-appointed surroundings. Behind the warmth and welcome of our Atria communities are over 11,000 employees nationwide who embrace their purpose of helping older adults have a better life. In return, not only do they have a lucrative career, but they experience the joy of helping others and making a difference in the lives of the residents and families we serve. We would love for you to join our Atria family! Responsibilities: Responsible for managing a team in the maintenance and preventative maintenance efforts for an assigned community including the physical aspects of the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances and amenities, including the management of appropriate outside vendors and contractors. Also responsible for managing the housekeeping and janitorial employees and function in the communities. Ensure efforts meet Atria’s operational and safety standards and any applicable laws and regulations. Responsibly manages and supervises all maintenance, housekeeping, laundry and janitorial personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with Company policy. Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction. Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to Atria’s annual business goals. Manages all customer service requests using the Facility One work order system; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved. Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assesses the value of damage to the apartment homes that is charged to departing resident. Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget. Purchases parts, chemicals, and paint according to our requirements for national account spending. Inspects grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times. Inspects and monitors community and apartment homes to ensure housekeeping, janitorial and laundry employees are meeting company standards. Implements, or directs the implementation, of all applicable Atria policies and procedures. Ensures compliance as needed. Negotiates with external maintenance vendors and suppliers as needed. Monitors and enforces contract terms via communication with the Executive Director. Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations. May drive company vehicle from community (only if required by community). May perform other duties as needed and/or assigned. Qualifications: High school diploma or general education degree (GED) required. Three (3) to five (5) years of multi-family property management or other building maintenance experience performing the duties of Maintenance Technician or Maintenance Director. Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals. Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company. Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community. Basic computer skills, ability to using Microsoft Office and ability to operate standard office equipment. Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, extractors, pool chemicals, ice removal equipment, ladders, landscaping equipment, sandblasters and safety equipment and ability to train others in their safe and appropriate use. Ability to frequently transport up to 60 pounds variable distances, the mobility and flexibility to use required equipment and to access and work in confined spaces or at heights in excess of 8-9 feet. Familiar with all types of surfaces and respective cleaners. Experience in carpet cleaning (all types) and upholstery cleaning. Understands Lock Out/Tag Out procedures. Understands SDS Sheets. Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle). Must possess valid driver’s license. Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards. PI90563266

Details: Job Locations USA-NY-Albany Metro Category Facilities - Maintenance Community Name Guilderland Requisition ID 2015-20247 Overview: Atria Senior Living is one of the nation's leading providers of independent living, assisted living and memory care communities. We serve more than 16,000 older Americans in 27 states by creating a superior product through thought leadership, active aging programs and culinary excellence. Our communities are a hub of activity providing our residents with social opportunities and mental stimulation in comfortable, well-appointed surroundings. Behind the warmth and welcome of our Atria communities are over 11,000 employees nationwide who embrace their purpose of helping older adults have a better life. In return, not only do they have a lucrative career, but they experience the joy of helping others and making a difference in the lives of the residents and families we serve. We would love for you to join our Atria family! Responsibilities: Responsible for managing a team in the maintenance and preventative maintenance efforts for an assigned community including the physical aspects of the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances and amenities, including the management of appropriate outside vendors and contractors. Also responsible for managing the housekeeping and janitorial employees and function in the communities. Ensure efforts meet Atria’s operational and safety standards and any applicable laws and regulations. Responsibly manages and supervises all maintenance, housekeeping, laundry and janitorial personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with Company policy. Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction. Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to Atria’s annual business goals. Manages all customer service requests using the Facility One work order system; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved. Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assesses the value of damage to the apartment homes that is charged to departing resident. Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget. Purchases parts, chemicals, and paint according to our requirements for national account spending. Inspects grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times. Inspects and monitors community and apartment homes to ensure housekeeping, janitorial and laundry employees are meeting company standards. Implements, or directs the implementation, of all applicable Atria policies and procedures. Ensures compliance as needed. Negotiates with external maintenance vendors and suppliers as needed. Monitors and enforces contract terms via communication with the Executive Director. Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations. May drive company vehicle from community (only if required by community). May perform other duties as needed and/or assigned. Qualifications: High school diploma or general education degree (GED) required. Three (3) to five (5) years of multi-family property management or other building maintenance experience performing the duties of Maintenance Technician or Maintenance Director. Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals. Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company. Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community. Basic computer skills, ability to using Microsoft Office and ability to operate standard office equipment. Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, extractors, pool chemicals, ice removal equipment, ladders, landscaping equipment, sandblasters and safety equipment and ability to train others in their safe and appropriate use. Ability to frequently transport up to 60 pounds variable distances, the mobility and flexibility to use required equipment and to access and work in confined spaces or at heights in excess of 8-9 feet. Familiar with all types of surfaces and respective cleaners. Experience in carpet cleaning (all types) and upholstery cleaning. Understands Lock Out/Tag Out procedures. Understands SDS Sheets. Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle). Must possess valid driver’s license. Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards. PI90563267

Details: Division: Retail FlsaStatus: Exempt EmploymentType: Regular Selected Candidate will attend a 3-4 month on-boarding and education program that includes rotations in Operations, Sales & Service, Small Business or Preferred and Sales Management and a capstone project. The role will provide arobustlearning approach for successful candidates to prepare for a Financial Center Manager role. This program will require the ability to travel within the affiliate or Bancorp footprint for training, required meetings and scheduling before, during and after the operating hours of a Fifth Third Bank Financial Center. After successful completion of the 3-4 month training program, candidates selected for the FCMA role will have the opportunity to apply for a permanent Financial Center Manager or otherwise appropriate position. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Sales/Goals Function A. Learn the sales function for the financial center and coach team members, setting the example and tone for a strong sales environment. B. Consistently execute, coach to and lead the defined sales and service process. C. Partner with Retail staff to consistently meet and exceed sales goals as defined by the Retail LOB and Affiliate Leadership, actively soliciting the various retail and Bancorp products. D. Understand the complete consumer / commercial loan process. E. Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company. F. Partner with Retail staff to ensure that the call lists are actively worked, as well as any other means for obtaining new business and retaining current business. G. Develop and maintain close relationships with assigned business partners, such as Mortgage Loan Officers, Business Banking Officers and Investment Representatives. H. Upon program completion, to serve as an interim Financial Center Manager or assisting at various area Financial Center locations until permanent placement is achieved. 2. Manager/HR Function A. Partner with Retail staff to understand sales strategy, set priorities, direct, coach and delegate sales responsibilities to the Personal Bankers. Consistent Execution of our Sales Management process. B. Understand and coach staff members on the importance of operational responsibilities / risk activities impacting Retail. C. Coach Retail staff to be able to interchange duties as necessary. D. Partner with the Affiliate Leadership and Operation team to understand staffing model and ensure appropriate staffing levels. E. Actively participate in the selection of new employees, as well as the welcome to the financial center and introduction to the staff. F. Evaluate performance on a regular basis, providing constant coaching and guidance; provide assistance to the staff in completing the promotion process. G. Establish and facilitate regular sales and office staff meetings, and promote the participation of the staff in the meetings. H. Partner with Retail management to ensure that the staff receives proper training to demonstrate abilities to sell, cross-sell and/or refer as appropriate, to reach own individual/team sales goals. I. Partner with Retail staff to ensure that there is constant communication to staff of the financial center goals, and that individual sales and/or referral goals are set, and each staff member is held accountable. J. Take appropriate action for non-performance and reward for excellent accomplishments. K. Be champion and supportive for the continuous education of policies and procedures to the staff, to ensure that policy is adhered. L. Provide service to customers and prospective customers on various banking matters, including, the explanation and opening of new accounts, and professional resolution of problems/issues. M. Maintain a position of trust and responsibility by keeping all customer business confidential. 3.Operations Function A. Stay informed and act upon regular updates by the Retail Risk & Administration Manager (RRAM), Retail Operations Manager and area management and Bancorp management team on the functioning of day-to-day operations and administrative aspects oftheoffice, including, but not limited to, open and close procedures, daily vault duties, control of cash levels and the adequate supply of inventory, completion of various audits, monitoring of control accounts, management of cash items, frauddetection,and control of over/short by staff. B. Receive and act on regular updates on the security controls in place to protect the bank assets against criminal, fraud and unnecessary risk or exposure and take necessary steps to ensure complicance within work area by all team members andbusinesspartners. C. Remain current on the daily duties and responsibilities for the efficient operation of the financial center to provide a quality experience for Fifth Third consumer and commercial customers. SUPERVISORY RESPONSIBILITIES: Provide employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizingandrewarding employees for accomplishments.

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular A sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of bankingproductsand services to meet existing and prospective customers' needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed toolsandinteracting with the staff for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: . Sales/Goals Function: o Consistently meet or exceed sales and cross sell goals for loans, deposits, and fee income, as set by management. o Meet or exceed monthly/quarterly KPI point goals as defined by sales force effectiveness (SFE) reporting. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management. o Maintain a working knowledge of and utilize the Consultative Sales Process with every customer interaction. o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs and referring commercial loan opportunity to the Business Banking partner. o Uncover consumer loan opportunities through utilization of the Consultative Sales and Service process during customer interaction and oversee the loan process until completion. o Consistently meet or exceed brokerage referral goals as set by Bancorp. If licensed, must achieve goal in annualized revenue to retain (i) designation. o Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the teller line and platform, phone prospecting, Membership Banking and attending various seminars and community eventsasneeded. o Actively participate in morning huddles, sales meetings and monthly staff meetings. o Actively participate in phone prospecting within the financial center, utilizing the appropriate tools provided. o Establish close relationships with assigned One Bank partners, such as Mortgage, Business Banking and Brokerage partners, to ensure that established goals for each business line are met. Provide guidance to the staff in the referral andsalesprocess. . Customer Service Function: o Provide a customer experience, as defined by Bancorp, that is consistent across all customer touch points with intentional focus on customer satisfaction, loyalty, and retention that provides a differentiated experience from otherfinancialinstitutions in the market place. o Respond to all customer inquiries and service requests, providing professional resolution of problems/issues in a timely manner; generally within 24 hours, referring complex issues to the Financial Center Manager. o Develop and maintain close relationships with the customer base of the financial center through knowledge of account ownership, active participation in lobby leadership, assisting the teller line, greeting customers by name, and adherencetocustomer service standards as outlined by Bancorp. . Operations Function: o Open and maintain full range of retail accounts and services. o Maintain a working knowledge of all security and risk controls in place to protect the Bank against criminal and fraudulent activities and unnecessary risk and exposure. o Responsible to keep up to date on all security protocols. o Ensure all account documentation is complete and proper signatures gathered and account documentation is properly secured and sent to imaging in a timely manner. o Perform opening and closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None.

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiringnewhouseholds and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processingtellertransactions as well as working as a member of the platform staff. ESSENTIAL DUTIES & RESPONSIBILITIES: . Sales/Goals Function: o Consistently meet or exceed monthly/quarterly sales and cross sell goals for loans, deposits, and fee income, as set by management. o Meet or exceed monthly/quarterly KPI point goals as defined by sales force effectiveness reporting (SFE) o Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify short and long term financial needs with an emphasis on deepening and retaining customer relationships. o Utilize approved tools to proactively reach out to customers and set appointments for periodic financial reviews. o Establish close working relationships with assigned One Bank Business Partners (mortgage, business banking and investment), referring customers when appropriate to provide timely and holistic financial solutions. o Participate in the consumer loan and bankcard process, owning sourced loans and credit applications from origination through closing. o Work with the Financial Center team to consistently meet/exceed customer experience and production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L. o Provide guidance to the appropriate staff with respect to the sales and service process. o Meet daily with Financial Center Manager to ensure sales activities and plan align with sales objectives of the financial center including but not limited to lobby leadership, phone prospecting and working the teller line. o Actively participate in daily huddles, sales meetings and staff meetings. . Customer Service Function o Promote customer satisfaction with a friendly, helpful demeanor and professionalism. o Act with confidence by answering customer questions and owning customer issues. o Respond to all customer inquiries and service issues in a timely manner; generally within 24 hours. o Maintain a position of trust and responsibility by keeping all business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. . Operations Function: o Adhere to established policies and procedures while opening/servicing the full range of Retail products. o Facilitate opening and/or closing procedures as a member of the platform staff as necessary. o Work with the Financial Center Manager to maintain efficient branch operations. o Review all account documentation to ensure proper signatures and identifying information is accurate and complete. Ensure account documentation is sent to imaging in a timely manner. o Process teller transactions and maintain a personal balancing record that is in line with policy. SUPERVISORY RESPONSIBILITIES: None.

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular Retail Personal Banker I is a branch position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Retail Personal Banker 1 maintains focusonacquiringnewhouseholds and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsibleforprocessingtellertransactions as well as working as a member of the platform staff. ESSENTIAL DUTIES & RESPONSIBILITIES: Sales/Goals Function: . Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify short and long term financial needs. . Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. . Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. . Establish close working relationships with assigned Business Partners (Mortgage, Business Banking Officers and Investment Executive), referring customers when appropriate to provide timely, holistic financial solutions. . Work with the Financial Center team to consistently meet/exceed customer experience and production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L. . Provide guidance to Customer Service Representatives with respect to the sales and service process. Customer Service: . Promote customer satisfaction with a friendly, helpful demeanor and professionalism. . Act with confidence by answering customer questions and owning customer issues. . Maintain a position of trust and responsibility by keeping all business confidential. . Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations: . Adhere to established policies and procedures while opening/servicing the full range of Retail products. . Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. . Facilitate opening and/or closing procedures as a member of the platform staff as necessary. . Work with the Financial Center Manager and/or Customer Service Manager, to maintain efficient branch operations. . Process teller transactions and maintain a personal balancing record that is in line with policy. (Time spent on the CSR line will vary between 25%-60%, depending on branch staffing model and/or need.) SUPERVISORY RESPONSIBILITIES: None.

Details: Division: Operations FlsaStatus: Non-Exempt EmploymentType: Regular Provides support for intermediate functions of Transaction Manager image processing system. Support varies from P.O.D. receipt, document prep, codeline and amount keying, and machine operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: * P.O.D. Receipt: Receive all inbound banking center/mart routes. Log receipt entries into database. Complete branch discrepancy log as needed. Deliver work to document prep. * Document Prep: Inspect P.O.D. batches for hardware (staples, paper clips). Ensure all work is in the appropriate order. Insert control documents as specified. Deliver work to image capture. * Meet and maintain production and quality standards as set by work type and process. * Any other duties as assigned. SUPERVISORY RESPONSIBILITIES: None.

Details: Division: Operations FlsaStatus: Non-Exempt EmploymentType: Regular A customer service position with a primary focus on solution based referring through the promotion of deposits, fee-based services and the retention of customers. Responsible for referring a full range of banking products and services to existing customers while providing specialized customer care via inbound customer calls. ESSENTIAL DUTIES & RESPONSIBILITIES: * Will focus on solutions based referring less than 50% of time. * Provides excellent customer service while meeting assigned goals through offering of applicable products and services. * Maintains assigned goals while cross selling and referring additional products and services. * Provides accurate information to the customer. Explain products and policies so the customer in a clear, concise manner. * Handles some complex calls in areas of expertise. May handle escalated calls from less experienced Customer Service Professionals. * Takes every step possible to answer the customerÆs question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer. * Follows departmental policies and procedures, particularly in regards to customer confidentiality. * Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers. * Educates the customer about Bank products and services and offers solutions to address customerÆs immediate or future needs. * Suggest improvements and changes to processes and policies to improve productivity or customer experience. * Continually learning and developing knowledge of Bank products and services. * Meets departmental productivity and Customer experience goals. * Responsible for providing effective leadership and support to entry level Service to Solutions professionals. * Works closely with other departments in issue resolution. * Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers. * Uses computerized system for tracking, information gathering, and/or troubleshooting. * Perform all other duties as assigned. SUPERVISORY RESPONSIBILITIES: None.

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiringnewhouseholds and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processingtellertransactions as well as working as a member of the platform staff. ESSENTIAL DUTIES & RESPONSIBILITIES: . Sales/Goals Function: o Consistently meet or exceed monthly/quarterly sales and cross sell goals for loans, deposits, and fee income, as set by management. o Meet or exceed monthly/quarterly KPI point goals as defined by sales force effectiveness reporting (SFE) o Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify short and long term financial needs with an emphasis on deepening and retaining customer relationships. o Utilize approved tools to proactively reach out to customers and set appointments for periodic financial reviews. o Establish close working relationships with assigned One Bank Business Partners (mortgage, business banking and investment), referring customers when appropriate to provide timely and holistic financial solutions. o Participate in the consumer loan and bankcard process, owning sourced loans and credit applications from origination through closing. o Work with the Financial Center team to consistently meet/exceed customer experience and production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L. o Provide guidance to the appropriate staff with respect to the sales and service process. o Meet daily with Financial Center Manager to ensure sales activities and plan align with sales objectives of the financial center including but not limited to lobby leadership, phone prospecting and working the teller line. o Actively participate in daily huddles, sales meetings and staff meetings. . Customer Service Function o Promote customer satisfaction with a friendly, helpful demeanor and professionalism. o Act with confidence by answering customer questions and owning customer issues. o Respond to all customer inquiries and service issues in a timely manner; generally within 24 hours. o Maintain a position of trust and responsibility by keeping all business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. . Operations Function: o Adhere to established policies and procedures while opening/servicing the full range of Retail products. o Facilitate opening and/or closing procedures as a member of the platform staff as necessary. o Work with the Financial Center Manager to maintain efficient branch operations. o Review all account documentation to ensure proper signatures and identifying information is accurate and complete. Ensure account documentation is sent to imaging in a timely manner. o Process teller transactions and maintain a personal balancing record that is in line with policy. SUPERVISORY RESPONSIBILITIES: None.