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Business Analyst

Wed, 06/03/2015 - 11:00pm
Details: Title: Business Analyst Length of Assignment: 12-18 months Location (city): Charlotte Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of the most complex, strategic, corporate-wide business problems to be solved with automated systems. Responsible for coordinating and influencing activities and resources in support of one or more highly-visible, large-scale technical projects with high impact, risk, and complexity. Candidate will require knowledge of technical project/development ( Agile /Waterfall) management methodologies and tools, resource management practices and change management techniques to ensure projects adhere to high quality standards, meet customer expectations and are delivered on time. Understands development methodologies such as SDLC and project tools such as VersionOne, Sharepoint , and Microsoft Project . Responsibilities are varied and may include one or more of the following: schedules and coordinates development tasks and/or problem reviews and ensures completion of assigned actions; identifies development/production issues and works with project team to provide solutions or escalates to avoid project delays; generates reports regarding project status and facilitates communication efforts; compiles and maintains project documentation and issues log; coordinates implementation activities across a broad range of functions and departments; works with project teams to develop and document processes and procedures; enhances Sharepoint/VersionOne/OneNote to host project documents, reports, and related information; serves as primary point of contact for project information and updates. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Participates in transforming strategic enterprise architecture and design principles into specific system requirements and specifications . Recommends and initiates systems testing. Acts as the highest-level internal consultant within technology and business groups by re-engineering technical processes for greater efficiencies with significant impact to the business. Directs and serves as a mentor to less experienced staff. 3+ years of experience in technology-related project with software development of business applications.

Education Technology Recruiter - Boulder, CO

Wed, 06/03/2015 - 11:00pm
Details: Education Technology Recruiter HireEducation ( www.hireedu.com ) is a successful and growing executive search firm located in Boulder, CO. We’ve been building our team since 2010 and we’re looking for our next Future Partner. • Are you kicking ass in your sales role, but don’t feel your compensation matches your awesomeness? • Are you a Recruiter who wants to up your game or are you looking to make a meaningful career change? • Are you a likable, top-notch communicator, both verbally and in writing? A bit about us: HireEducation is a dog-friendly office nestled against Boulder Creek at the foot of the mountains. We are a team of fun-loving, emotionally intelligent, ethical human beings who get to leverage our WELL-RESPECTED reputation within the Education and Education Technology markets. We have access to and the support of a large network of recruiters vis-à-vis our partners at Sanford Rose Associates. We offer unlimited vacation; a topnotch medical plan with 50% of premiums covered; free parking, snacks, and tea/coffee; and regular team-building/celebratory events. (Think Happy Hours and birthday lunches.) A bit about you: Preferably you have recruiting experience, but at a minimum you currently do some type of sales and realize you have a passion for sales and are amazing at it. You LOVE that your income is tied to your sales performance and would like to make even more MONEY by working HARD at a job with lots of upside. You want the opportunity to work under and learn from an experienced Recruiter who will let you work on their deals until you are up and running with your own clients. Also — you’re ready to put in the LONG hours (at least 10 a day) for as many months as it takes to learn our industry, build out your network, and meet your Recruiter revenue targets. Finally - you’re oh so VERY HUNGRY for success and money. You’ve been looking for a sales gig with uncapped earning potential and after reading this ad you think you’ve found it! To apply: Email your resume to or call Rebecca Pope at (972) 265-5312. HireEducation is partners with Sanford Rose Associates.

RN Unit Manager

Wed, 06/03/2015 - 11:00pm
Details: As an RN Unit Manger you will ensure that comprehensive care and treatment is rendered to our residents. You will also oversee the MDS process and maintain nursing management responsibilities while collaborating with the Director of Nursing to ensure quality resident care is being delivered.

Director of Operations – Healthcare Administration

Wed, 06/03/2015 - 11:00pm
Details: •** Position is based in an upscale senior living community located 20 minutes south of Nashville, Tennessee. Sign-On Bonus and Relocation Assistance offered! *** Director of Operations - Home Healthcare Administration Get more out of your management career with CareSouth! Known for quality care, we are the trusted source for home health care services. Right now, we are seeking a Director of Operations to join our management team. In this key role, you will be responsible for the start-up and management of fiscal and operational activities of assigned locations, with a strong emphasis on reliable delivery and coordination of client care, growth, expansion, and development of senior living services. We offer workable schedules, competitive pay, excellent benefits, and advanced technology such as user-friendly smartphones and tablets. Every day, we make a difference in the lives of patients, and as a member of our team, so will you. Apply today! Director of Operations – Home Healthcare Administration Job Responsibilities As the Director of Operations, you will assist the Division Director with long range planning for the fiscal viability of assigned locations. In addition, you will plan and develop community outreach strategies as well as establish mechanisms for measuring quality care and organizational performance. The Director of Operations coordinates and oversees all direct patient care services provided by clinical personnel in the patients' home environment. The Director of Operations is responsible for ensuring that patient care is coordinated and managed appropriately in a cost effective and financially responsible manner. The Director of Operations is responsible for ensuring that care and services are delivered appropriately as well as the supervision of clinical personnel. Additional responsibilities include: •Ensuring quality and safe delivery of senior living services provided •Analyzing and interpreting financial metrics and key performance indicators to identify changes which could impact staffing levels, quality of care, revenues, or expenses •Identifying new markets/potential expansion areas for growth and development of private duty services and driving the expansion of the business in other geographical locations •Ensuring overall agency preparation for licensure and other audits and surveys as they pertain to administrative functions •Ensuring proper maintenance of clinical records in compliance with local, state and federal laws •Assisting Clinical Managers in determining eligibility of referred patients, including medical necessity, staff availability, and payer source considerations •Recruiting, employing, and retaining qualified personnel to maintain appropriate staffing levels •Mentoring and evaluating performance of Branch staff; providing coaching/mentoring and training for Branch staff to develop their skills in managing the performance of direct care staff •Ensuring personnel development, including orientation, in-service education, and continuing education •Investigating all employee and customer complaints/concerns; providing appropriate feedback to the Division Director with corrective action plan as needed •Following all privacy policies of CareSouth and maintaining the confidentiality of protected healthcare information (PHI) Director of Operations – Home Healthcare Administration

Sales Executive-Recruiting Services

Wed, 06/03/2015 - 11:00pm
Details: If you enjoy the buzz closing a sale can bring and want more, then a career as a sales executive could be calling you. So, what will you actually be doing? It’s your job to sell engineering staffing services to top companies in the industrial, chemical, manufacturing, and pharmaceutical industries. Additionally, you will be developing and maintaining a good relationship with clients. The pressure will be on to meet your targets, so expect busy days with a full to-do list. As a sales executive, you will need to: Identify new markets and business opportunities Call and visit potential customers for new business Provide customers with the benefits of using skilled and experienced employees to fill their staffing needs Negotiate the terms of an agreement and close sales Represent the Company at networking events Track sales activities for the Department and conduct weekly status meetings Review your own sales performance

CNC Machinist

Wed, 06/03/2015 - 11:00pm
Details: SUMMARY STATEMENT: Plans and performs a wide variety of complex machine shop work. Will be required to set up and operate machines and tools used in a machine shop. Has the skills and ability to edit, back up, and format existing NC programs. Has the ability to do on line programming as required to comply with engineering documents. ESSENTIAL DUTIES: 1. Set up and operate CNC machines. 2. Edit CNC programs. 3. Set, select, and load cutting tools. Effectively use all CNC machine equipment. Effectively use all machinist measuring instruments. Will be required to assist in training less experienced machinist. Daily attendance is an essential for this position. Ability and availability to work any shift. Knowledge and ability to do on line NC programming. Daily attendance is an essential part of the position.

Automotive Technician/Automotive Mechanic

Wed, 06/03/2015 - 11:00pm
Details: Grismer Tire Company has immediate opportunities for Experienced Automotive Mechanics or Automotive Technicians that are money motivated and self starters! If you enjoy working in a fast paced high car count center, then bring your tools and start a new career with Grismer! Grismer Tire Company was founded in 1932 and has been committed to serving our customers for 82 years. We are a dynamic organization driven by highly motivated and trained employees with the goal of providing excellent customer service. We work hard at attracting, retaining and developing the very best Automotive Technicians in the Dayton Area. BENEFITS We offer a competitive pay program, significant career opportunities and an excellent benefit package that includes; Unlimited earning potential. Full range of medical, life and disability insurance. 401(k) plan with company match Paid holidays and vacations. No Sunday hours. Tuition reimbursement. Reimbursement for ASE Certification. Employee discount on parts and labor.

Investigative Writer

Wed, 06/03/2015 - 11:00pm
Details: POSITION SUMMARY Independently responsible for the efficient and thorough investigation of process deviations and customer complaints, determination of root cause, and initiation of corrective/preventative actions designed to adequately address and correct the Quality related deficiencies identified during the investigation process. Responsible to provide proactive corrections based on noted trends to minimize the potential for repeat incidents that may lead to, or result in, the issuance of Product Discards, Field Actions, or Recalls. The position requires working with minimal supervision to manage assigned investigations from initiation to completion.

Social Services Director

Wed, 06/03/2015 - 11:00pm
Details: The primary purpose of the Social Services position is to plan, organize, develop and direct the overall operation of the Social Services Department in accordance with the current federal, state, and local standards, guidelines and regulations, our establishment policies and procedures, and as may be directed by the Administrator, to assure that the medically related emotional and social needs of the residents are met/maintained on a individual basis.

Sr. Computer Validation Engineer

Wed, 06/03/2015 - 11:00pm
Details: POSITION SUMMARY: The position may lead/supervise one or more of the following groups during projects: operations personnel, mechanic, or electrician. Indirectly leads a cross functional team of internal and external subject matter experts to improve plant performance, capacity and quality. The position may also have direct reports in the form of Computer Validation Engineers or Validation Specialists. Responsible for specifying and procuring new equipment and controls/software. Responsible for designing new equipment processes and modifications to existing processes, assist with the equipment and facilities projects from conception through completion, determine change control requirements and follow through on pre-approval requirements, prepare and execute validation protocols. Excellent written and verbal communication skills. Excellent project management skills including experience using MS Project. Maintain cGMP compliance in accordance with worldwide guidance sources and current GAMP requirements.

Collection Clerk

Wed, 06/03/2015 - 11:00pm
Details: Make daily collection calls. Provide timely follow-up on payment arrangements. Mail correspondence to customers to encourage payment of delinquent accounts. Resolves client-billing problems Prepares reports as required.

Commercial Lines Insurance Account Manager

Wed, 06/03/2015 - 11:00pm
Details: Attention: We are looking for a super star in Los Angeles! If you have experience as a Commercial Lines Account Manager we want you! This is an outstanding opportunity to work for a great company. If you have an unwavering commitment to high-quality customer service and in-depth knowledge of insurance coverages you might be the perfect fit. ESSENTIAL DUTIES AND RESPONSIBILITIES Regularly receives service requests from existing customers, insurance companies or staff and completes required actions by using sound judgment of best practices of insurance industry. Service requests can include coverage questions, billing questions, change requests and general advice and require timely, courteous and knowledgeable responses. Always analyses accounts to be sure client files are updated and accurate by completing applications, reviewing policy documents, and obtaining additional or missing information from Insured as necessary. Often prepares and provides information to clients using effective presentation skills through both verbal and written communications. Normally reviews and analyzes insurance policies, endorsements, and certificates/evidences for appropriateness of coverage. Regularly updates Supervisor on work status to allow for effective use of resources to meet service goals in the most prompt, accurate and positive manner. Often meets with Supervisor, Sales Executives, and Marketing staff to determine renewal strategies for assigned accounts. Regularly accesses and navigates numerous carrier websites to execute online inquiries and policy changes. Frequently composes formats, finalizes, interprets, distributes, researches, compiles, calculates, analyzes, processes and maintains data in various forms using a variety of office equipment and software applications, including spreadsheets and databases. Always maintains a concern for timeliness, completeness, and accuracy when interacting with clients, department staff, and carrier personnel to minimize potential for errors & omissions claims. Constantly builds relationships/partnerships by listening attentively, solving problems creatively, and using tact and diplomacy to find common ground. Frequently interfaces with internal partners in Accounting, Administration, Marketing, Operations, Risk Management, Sales and Support units to research and develop solutions for client needs. Continually expands technical knowledge of market trends and company information to stay informed of current industry standards. Always demonstrates an enthusiastic, flexible, dependable, and helpful attitude under pressure to achieve win-win outcomes. Continuously offers innovative ideas and suggestions for the purpose of increasing productivity and efficiency in workflows.

DUS Production Management Analyst

Wed, 06/03/2015 - 11:00pm
Details: A Production Analyst is responsible for managing the expectations of clients, screening, production managers, underwriters and closer throughout the loan process. Production analysts assist production managers in bringing in new business and managing that business throughout the loan process, internally and externally. This role requires the ability to multi task, respond under pressure and manage stringent deadlines. MARKETING/LOAN SOURCING Research FNMA product line for internal discussions. Update NorthMarq production map and reconcile year end production reports. Inform Northmarq Producer of FNMA guide changes to standard underwriting parameters. Update Guaranty and Servicing spreads in FNMA Grid and save to the J drive. STRUCTURING AND SECURING LOANS Responsible for negotiating, monitoring, reporting and distributing pricing indications provided by the Fannie Mae trading desk. Communicate with NorthMarq producers and/or clients to structure transaction and determine competitive financing solutions. Facilitate pre-screening for ARM's, Variable Rate Bonds Credit Enhancements, Tax-Exempt Bonds, Structured Swap and LIHTC transactions. Contact NM producers and analysts to highlight additional data needed to finalize preliminary analysis. Update pricing in screening workbooks to determine proceeds at time of loan quote or application and provide pricing indications to Amerisphere staff and NorthMarq producers. Correspond with the screening group and Production Managers to evaluate and identify quality DUS transactions, generate term sheets, issue applications and manage client expectations. Manage responsiveness to due diligence requests during pre-screening, screening, underwriting and closing. Highlight deal points with underwriting to draft and issue loan commitments. PROCESS MANAGEMENT/TRANSACTION AND CLIENT ADVOCACY Prepare and distribute submission packages to initiate the screening process for each transaction. Advise the screening manager when applications are ready for internal signatures. Review loan commitments and draft trade authorization. Scan executed loan applications, commitments, trade authorizations and deal correspondence into perspective and active loan files. Review loan documents (i.e. application, commitment) for markups/changes. Have a senior employee countersign the document. Email the countersigned copy to the borrower and save to the J drive. Deliver application checks to closing and schedule internal and external kick off calls. Instruct NorthMarq producers to order title and survey as an executed application comes in. Initiate rate lock protocols at time of Early Rate Lock: confirm deposit and executed commitment, verify executed trade authorization and update indication with the trading desk. Verify trades and issue internal email confirmations. Draft and execute rate lock confirmation when a loan is rate locked. Upon completion, email the final version to the NorthMarq/borrower. Proactively obtain status reports on all deals in the prospective pipeline. Assist Production Managers in educating borrowers and NorthMarq Producers of the FNMA loan process from screening to closing. Coordinate with closing to return application deposit and 3 rd party reports when a deal dies in Underwriting. Update AmeriSphere team on the pipeline call when Production Managers are out. Coordinate with production, underwriting and closing to update, PDF and distribute the weekly pipeline report. Assist the production managers with developing and administering various systematic approaches to maximize efficiency and productivity. Email pipeline report to Fannie Mae weekly for weekly FNMA call. PROCESS AND PRODUCT IMPROVEMENT Assist in training of new production analysts.

Assistant Director of Housekeeping, HHS Environmental Services

Wed, 06/03/2015 - 11:00pm
Details: Management Opportunity with one of the “Fast 40” Over Thirty and still growing! HHS was founded in 1975 and is considered the industry leader in providing housekeeping management and systems to our nation’s healthcare facilities. We recently diversified our operating systems to include Dietary Services, Patient Transportation, Bed Watch and MORE! Due to our strong commitment to quality and substantial revenue growth, HHS was recently recognized as Modern Healthcares “Fast 40” , one of the fastest growing companies in the healthcare industry. We have been able to maintain this growth regardless of the economic conditions. At a time of great uncertainty in the healthcare industry, where hospitals are looking to cut costs while not adversely affecting quality, we are strategically placed to grow at an accelerated rate. Our growth will only be limited by our ability to continue to deliver exceptional services. Our People HHS has achieved success by hiring world class individuals. We are looking for professionals with exceptional customer service skills to manage day-to-day operations in hospitals. HHS is seeking qualified candidates for Assistant Director of Environmental Services

Property Management - Maintenance/Service Supervisor

Wed, 06/03/2015 - 11:00pm
Details: Overview VineBrook Homes is fast becoming one of the Midwest's leading providers of professionally managed single family rental homes. We are focused on making sure our residents in Indiana, Kentucky, and Ohio enjoy all the benefits of living in a single-family home'and none of the hassles. We are currently seeking a qualified residential property maintenance and Service Supervisor who is skilled in plumbing, electrical, and carpentry with an emphasis on Certified HVAC repairs / service. We are seeking a candidate to be a working Supervisor who desires a long term career opportunity with a successful company in the residential services industry. Job Skills/Requirements Prioritize and assign staff members and / or vendors as needed to respond promptly and efficiently to all manner of service requests in our residential rental environment. Supervise / participate in after-hours on-call response program. Responsible for repairs and maintenance budget performance. Preferred candidates should have a minimum 5 years of supervising a maintenance team of 5 or more technicians. Inspect, repair, modify, and install HVAC equipment including refrigeration and air conditioning compressors, receivers, condensers, chillers, water cooling towers, forced air converter units, pumps, automatic and hand valves, expansion valves and capillary tubes. DDC Control system experience is highly desirable. Conduct preventive maintenance inspections of refrigeration units, isolated heating and ventilating units, and gas and electric operating air conditioning equipment. Repair and replace defective parts in units, equipment, and controls including thermostats, automatic switches, fan controls, log switches, damper motors, louvers, relays, filers, controls, belts, heat exchangers, high limit controls, pressure controls, safety valves, and automatic gas valves. Perform skilled electrical maintenance work in the repair, installation, and alteration of HVAC equipment, components, timer motors and wiring systems as needed. Diagnostic and troubleshooting experience a must. Effective communication skills in interacting with residents/customers and manager a must. The ability and willingness to assist the team on varied and diverse project work and/or assignments in all areas of maintenance / service. Ability to track and turn in all part receipts, packing slips, contracts, and invoices daily. Participates in meetings, workshops, training, and seminars as assigned for the purpose gathering information to complete the assigned project in a timely manner. Manages and maintains hard copy files representative of labor and materials, inspection reports and results. Creating status reports concerning the work performed. Documenting potential safety hazards. Familiar with applicable building codes, ordinances and State and local regulations pertaining to HVAC and refrigeration. Knowledgeable in the proper methods of storing equipment, materials and supplies. Must maintain and verify all required reporting and logs relative use of Freon and other EPA / OSHA required documentation for the entire Service team. Experience with YARDI property management software a plus. Reports to the Portfolio Manager, Vice President of Property Management, or Senior member of VineBrook Ownership on special projects as required. Coordinates with assigned personnel and/or other trades for the purpose of completing projects and work orders efficiently. Work is performed while standing, sitting and/or walking Requires the ability to communicate effectively using speech, vision and hearing. Requires the ability to lift carry, push, pull medium weights up to 75 pounds Requires activity involving being exposed to moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. Responds to emergency situations during after hours to resolve immediate safety concerns. Transport a variety of tools, equipment and supplies for the purpose of ensuring the availability of materials required at the service site. Typically a 40 hours per week (Monday through Friday) and be available 24/7 for on call emergency situations; flexible to adjust personal work life balance. Functions as part of an interdepartmental team. Coordinates complex building operations, maintenance, & repairs for a wide variety of facility types. Familiarity with a variety with a variety of commercial and residential maintenance concepts, practices and procedures a plus. Will be required to perform maintenance tasks in all service, maintenance, and turnover disciplines including, but not limited to, plumbing, electrical, carpentry, framing, roofing, siding and masonry. Certifications/Licenses: Valid Ohio Drivers License; Freon Handling Certificate; Minimum 2 to 5 years in HVAC Maintenance, Universal EPA Refrigeration Certificate Education Requirements - High School Diploma or Equivalent - 2-5 years of experience Certification Requirements (All) - HVAC Journeyman or Masters License. - Universal EPA Refrigeration Certificate desired. - Minimum 2 to 5 years in HVAC Maintenance - Freon Handling Certificate. Additional Information/Benefits We offer industry competitive wages and a benefits package. Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening. VineBrook Homes is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. Screening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check

Sales Management Trainee

Wed, 06/03/2015 - 11:00pm
Details: Get on the fast track to a management career with our entry level Accelerated Management Development Program. Are you already a sales professional? Join our winning team for steady growth, profitability and success. With over 50 years of success in the automotive industry, the Hertrich Family of Dealerships will guide your career path towards a management position within this phenomenal organization. You will be eligible for an excellent bonus program with the earning potential of $50,000+ your first year. Empower your ability to develop and qualify buyers, fine tune your closing skills and accumulate a network of referrals from polished customer service techniques learned from our accomplished mentors. We offer: Extremely competitive salaries, commissions and bonuses, potentially a 6 figure income. Comprehensive medical, dental and vision plans along with paid holidays and vacations. Employee purchase discounts Paid training for unlimited advancement

Sonography Technologist PRN - FLOAT- RDMS (USC)

Wed, 06/03/2015 - 11:00pm
Details: Sonography Technologist PRN -FLOAT- RDMS (USC) Fairfax Radiological Consultants (FRC), PC is seeking an ARDMS Registered Sonographer to work as a Sonographer performing General Ultrasound (ObGyn, Abdomen and Small Parts); also skills in Breast sonography and/or Vascular are a plus. Home based in Fairfax (USC), float to six of the FRC sites located in Northern VA. Work Mon - Fri, Day Shift, times vary depending on the site that needs coverage. There could also be opportunities for weekend PRN work. Position requires a minimum of one year of General Sonography experience, RDMS certification, and CPR/AED. Must hold a valid VA Driver's License to transport oneself to the sites, which must meet DMV and FRC's requirements. FRC offers competitive salary and excellent working environment. If working on weekends will be paid Weekend Differential. To submit your resume and desired salary, pls press the APPLY button OR Apply on our website at: www.fairfaxradiology.com or FAX to 703 698 4451. EOE.

ACCOUNT MANAGER- OUTSIDE SALES

Wed, 06/03/2015 - 11:00pm
Details: Look no further for further for Financial Fulfillment ... If you are an independent and hardworking individual looking for a lucrative career opportunity with an industry innovator, join our sales team at ComDoc, a Xerox company ' $160+million office equipment distributor. The Account Manager (AM) represents ComDoc's line of office equipment and business services, using technical, organizational, and customer knowledge to influence prospective customers. The AM maintains a high activity level with a mix of face to face prospecting' phone prospecting, and lead generation for both existing clients and prospective clients resulting in a steady, vigorous funnel of qualified prospects, and leading to attainment of assigned quotas and goals As an Outside Sales Representative , you'll find fulfillment in our company's longevity and company success since 1955. ComDoc, a Xerox company will provide an Elite 7 week sales training program, hands on management, and a personal mentor to accompany you on your initial appointments to demonstrate our best practices. You will find work life balance at ComDoc, with the best compensation and benefits plan in the office equipment industry. Here's what you can expect at ComDoc, a Xerox company: Lucrative compensation plan w/ uncapped residuals Comprehensive training program Sales leaders promoted from within NO corporate-wide layoffs Leading customer care center/ Exclusive internal technical support Benefits Medical, dental and vision insurance 401(k) retirement plan with company match Voluntary life and AD&D insurance Healthcare savings & rewards/Prescription Drug Coverage Employee referral bonus program Education Reimbursement

Automotive Technician - All Levels

Wed, 06/03/2015 - 11:00pm
Details: Dayton Tire Sales has immediate openings for Experienced General Service Technicians and ASE Certified Automotive Technicians for our high volume Auto Service Center! If you are an enthusiastic, dependable, top performer with a desire to be the best, we have a great opportunity for you! WE ARE CURRENTLY OFFERING A $500 - $2,000 SIGNING BONUS! Why else consider Dayton Tire Sales? How about: No Evening hours No Sunday hours Well maintained equipment Stable and industry leading organization Our customers trust our Auto Service Center Even if YOU have never worked in an independent Auto Service Center, we invite you to talk to us to find out more about our Auto Service Center, our work and our excellent career opportunities! We offer a competitive pay program, significant career opportunities and an excellent benefit package that includes; Unlimited earning potential. Full range of medical, life and disability insurance. 401(k) plan with company match Paid holidays and vacations. Tuition reimbursement. Continued Paid Training Reimbursement for ASE Certification. Employee discount on parts and labor. Contact us for details!

Inbound Call Coordinator

Wed, 06/03/2015 - 11:00pm
Details: Reporting: Customer Service Specialist Team Lead Job Summary: Acts as the liaison between the sales team, customers, and other operational areas of the business by managing inbound call volume. Mission: Improves customer service standard by managing inbound calls in the most efficient manner. Outcomes: Answers inbound calls within two rings, when possible Drives additional renewals by using the company's current systems to support monthly retention activities Creates ongoing customer satisfaction by filling in and fielding questions when Customer Service Specialists or Financial Advisors are unavailable Essential Duties: Primary inbound call management Facilitates welcome calls to customers that have been approved for funding Onboard new customers by creating and distributing "welcome packages" Creation and distribution of reports from internal systems as needed by the CSS Team Lead Solicits add-on/renewal business by telephoning and emailing prospects Critical Success Factors: Diploma required Two years Sales Support/Administrative/Customer Service experience preferred Experience in a fast-paced, transactional environment Outstanding customer service skills Ability to recognize issues and identify solutions High level of confidentiality Ability to multitask Proficient in MS Office programs Experience with Salesforce.com preferred Self-directed

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