Green Bay Jobs
Computer Networking Instructor - Adjunct
Details: ITT Technical Institute is a leading provider of technology-oriented postsecondary degree programs designed to help students develop skills and knowledge they can use to pursue career opportunities in a variety of fields. At our more than 140 accredited ITT Technical Institutes located in approximately 39 states, we predominately provide career-focused degree programs of study in fields involving technology, criminal justice, business, and nursing to approximately 60,000 students. Today, we continue to execute our model, add new programs of study, and grow at a very rapid pace building new campus locations across the country. At ITT Tech we are committed to helping men and women develop the skills and knowledge to pursue many opportunities in fields involving technology, criminal justice, and business. The Computer Networking Instructor is responsible for providing quality instruction to students by ensuring student satisfaction through the classroom or laboratory setting according to the program objectives.
Restaurant Shift Manager Brady''s Leap Travel Plaza
Details: Restaurant Shift Manager at Brady's Leap Travel Plaza Mantua, OH The Shift Manager typically supports the manager of a store with low sales volume and routine operations, and is responsible for day-to-day supervising of non-management associates, assigning specified work to non-management associates, focusing on store level operation performance, coaching and developing Shift Supervisors and other non-management associates and performing all other responsibilities as directed by the business or assigned Management of which associate is capable of performing. This is a non-exempt position and typically reports to the Store Manager, depending on local requirements. Essential Functions: Supervises the day-to-day activities of Shift Supervisors and other non-management associates Assigns work responsibilities, prepares schedules, and ensures that all shifts are covered Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors on order procedures Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs Resolves routine questions and problems and refers more complex issues to higher levels Provides recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store
Licensed Practical Nurse - LPN
Details: Licensed Practical Nurse - LPN Saber Healthcare Group , a leading long-term care and assisted living facility provider, is looking to fill the position of LPN . It is Saber’s mission to provide the highest quality of care possible to all those we are privileged to serve. This entails a continuing commitment to always maintain the highest standards. It is through our tradition of caring and our innovation for the future that our goal of being the best is realized. The LPN will provide direct patient care, coordinate care delivery with physicians and physician extenders, and supervise the Resident Care Staff responsible on the respective unit. The LPN will work to provide our resident’s and families with the greatest respect and dignity in an effort to enhance the quality of their lives.
Accounting Clerk
Details: Immediate Temporary Opening for Accounting Clerk that is experience with Accounts Payable, Receivable and Billing. Must have strong Excel and Data Entry skills. Approximate 30 day assignment, Full-time Monday through Friday with manufacturing plant located in Austintown, Ohio. Submit Resume for immediate consideration!
Public Relations & Marketing Communications Associate
Details: The Job Window ’s client in the Youngstown area has an immediate need for a Public Relations & Marketing Communications Associate to join their growing team! Due to their proven success and expertise, this firm continues to obtain new clients as they dramatically increase clients' product exposure, sales, and brand recognition. They are in immediate need of a Public Relations & Marketing Communications Associate to get “fans in stands" for prestigious clientele in the sports industry. You will have the opportunity to network with some of the largest sports teams in the country with a rapidly-growing sports marketing firm that applies a customer-friendly, direct, results-driven approach to their marketing research and sales. Benefits of the Public Relations & Marketing Communications Associate position: Rapid growth and advancement Valuable sales and marketing experience Energetic and goal-oriented team environment Travel Experience This firm will train you as a Public Relations & Marketing Communications Associate to act as a liaison between clients and prospective customers in the current business market. You will act as an advisory agent to clients and assist management in overseeing new markets and campaigns. Responsibilities the Public Relations & Marketing Communications Associate: Communicate face-to-face with clients and prospective customers at on-site campaigns to promote clients’ products and services, increase brand awareness, and identify opportunities for revenue. Act as the face of client brands in order to ensure flawless product placement and create a positive brand experience. Remain up-to-date on products and special offers. Work with Marketing Communications Manager to integrate marketing campaigns with client promotions. Meet with prospective clients to pitch products/services available specifically to them with the goal of generating new business.
Quality Assurance Supervisor
Details: If you want to make a hug e impact with a building materials company where they take care of their people in a family environment, read below. The organization is over $25M in revenue and had the most productive year of the company’s 36-year history in 2015. The size of the company will double over the next few years and is expanding throughout North America. Current market share in Southern California is over 50% and climbing The below position is open due to expansion of the product line. Title: Quality Assurance Leader Summary: Work with all departments to ensure that processes completely satisfy the customer by providing the highest quality of products and services with minimal waste. Ensure continuous improvements in each work center in the plant. Some duties/functions: Drive continuous improvements in quality, cost, and manufacturability. Develop standards, methods and documentation for inspection, testing and evaluation. Identify new sources of data and methods to improve data collection, analysis, and reporting. Utilize statistical and root cause analysis to find the sources of defects and corrective actions. Identify improvements in the product and processes, which will lead to improvements in the final product and reduce or eliminate defects and waste. Implement plans to ensure quality requirements are met. Establish supplier quality requirements and monitor supplier performance; conduct supplier audits assessing suppliers' product specifications and quality plans. Compile and write training material, procedures and work instructions. Utilize kaizen activities to generate continuous improvement projects to improve quality and throughput. Requirements: AA/BS Preferred, but not required 5+ years experience in a high volume, fast paced, custom build to order environment Practical experience with Lean methods and 6 sigma Bi-lingual (English/Spanish) a plus, but not required Metalworking or other metal industrial experience preferred Any Quality Management certificates are a plus
Administrative Assistant - Pays up to $16/hr
Details: Job responsibilities: •May perform meeting planning, preparation of documents, or basic coordination of tasks. •Will collect and compile records and documentation in an organized manner and file as appropriate. •May gather data and prepare standard reports with information necessary for decision making. •Draft, type, proofread, edit, and distribute documents such as agendas, presentations, meeting minutes and correspondence to relieve workload •Maintain depart bulletin board, forms, and office supplies; place orders to replenish supplies as necessary. •Provides back-up support for other administrative staff due to work load, illness, vacations, lunches, or breaks Job Requirements : •Minimum of 1+ year on-the-job experience •Ability to use Microsoft office programs with skills in Word, PowerPoint and Excel •Attention to detail/accuracy. Company Benefits: •health insurance •dental insurance •company paid life insurance •401(K) with company match We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
Registered Nurse Operating Room - Day Shift Available/Sign-On
Details: Parkland Memorial Hospital is searching for OR Registered Nurses to join our team in Dallas, TX. Job Description: Provides care to assigned patient population in accordance with established protocols and multidisciplinary plan of care utilizing independent, dependent, and interdependent interventions to restore stability, prevent complications, and achieve and maintain optimal patient responses for all patients through patient centered/patient valued care. Registered Nurse (RN) 1 – Operating Room (OR) – Hospital Essential Functions Provides care to assigned patient population in accordance with the current State of Texas Nursing Practice Act, established protocols, multidisciplinary plan of care, and clinical area specific standards. Provides continuous assessment, consults with other team members as required and provides nursing care which demonstrates patient centered/patient valued care. Exercises independent judgment in providing nursing care. Must be able to demonstrate effective interpersonal skills and possess good oral and written communication skills. Must be able to communicate effectively with patients, families, and hospital staff in accordance with established policies and procedures. Must be able to demonstrate the ability to provide direction to non-nursing staff. Must be able to demonstrate patient centered/patient valued behaviors. As applicable, will be required to demonstrate acceptable knowledge of nursing standards of care for specialty care area. Registered Nurse (RN) 1 – Operating Room (OR) – Hospital Required Qualifications Must be a graduate from an accredited school of nursing. Bachelor’s Degree in Nursing Must have completed an approved operating room resident program OR 1 year experience in an operating room setting. Must have current, valid RN license or temporary RN license from the Texas Board of Nursing or, valid Compact RN license. Must have current healthcare provider CPR course completion card from one of the following: American Heart Association American Red Cross Rescuer Military Training Network American Red Cross Rescuer Successfully pass (85% or above) Dosage Calculation and OR – Challenge exam required
Assistant Community Manager
Details: We have an opportunity for an experienced and energetic Assistant Community Manager for our apartment community in Redlands. Normal work schedule will include weekends, details to be discussed at interview. Responsibilities include maximizing the long term performance of the property; managing payables and receivables; preparing accurate and timely reports; as well as working with other team members to provide superior customer service to both current and prospective residents. Maintain resident records and files, including deposits, rent increases, late payments, collections, evictions, and tenant move-ins and move-outs.
Retail Sales/Managment
Details: Would you like to be noticed and valued? Do you enjoy providing amazing customer service? Would you love to help others celebrate the most important moments in their lives? If so, a place on the Samuels Jewelers' team could be in your future, selling beautiful jewelry diamonds, gemstones, rings and earrings and creating lasting memories. Our professional, customer-friendly environment can provide you training, opportunity and the career you are looking for. Samuels Jewelers, Inc. is now looking for retail store managers, assistant store managers and sales associates. Samuels operates over 108 locations across the U.S. under the brands of: Samuels Jewelers Samuels Diamonds Schubach Jewelers Rogers Jewelers Andrews Jewelers We are currently hiring for the Eastwood Mall location in Niles, OH. Samuels Jewelers Inc. is an equal opportunity employer, we offer competitive pay and benefits, including: Sales commissions Store management bonus opportunities Opportunities for advancement Associate discounts Paid Time Off Vacation Sick Leave Holiday Bereavement Jury Duty Flexible Spending Accounts 401k Competitive Benefits Health Dental Vison Short Term Disability Long Term Disability AD&D Life
CDL Class A Truck Driver (CDL Driver)
Details: Due to continued accelerated growth , Covenant Transport is seeking Class-A CDL Drivers willing to team in multiple markets! If you'd like to call in and speak to a member of our team. please call 888-721-1536 Position Details: As a Class-A CDL Truck Driver, your responsibilities will include regional driving responsibilities of hauling, handling and transportation of bulk commodities. Other details include: Highly Competitive Salary! Hazmat Team Drivers with at least 1 year of OTR experience get a guaranteed minimum of $1,000 per week Home-time is 2 days earned for every 12 days out (plus Covenant offers a Home-Time Guarantee that pays an extra $100/day late if you are home late) Weekly miles range between 4,000 & 6,000 with an average of 5,000 Once you’ve run as an OTR team for 60 days, you are eligible to apply for a route in the Engineered or Refrigerated division
Data Analyst (Finance, Marketing)
Details: Grand Victoria Casino is currently looking for a Data Analyst (Finance, Marketing) to work in Elgin, IL Victoria Casino boasts over 1,100 exciting slots, a countless variety of Vegas-style table games, acclaimed gaming promotions and giveaways, four extraordinary restaurants, including award-winning Buckinghams, and unparalleled customer service. It all makes Grand Victoria Casino the best gaming, dining, and entertainment destination in all of Chicagoland. The Data Analyst will run queries and utilize other relational database tools to pull and extrapolate guest data for all marketing needs. Maintains the integrity of the database and extracts accurate lists based on criteria given. Key Responsibilities: Extrapolate guest data for all marketing needs Keep track of the dynamic nature of the demographic, social, political, behavioral variables affecting the marketing strategy Assist Business Data Analyst with all duties as directed by the Director of Marketing or Direct Marketing Manager Collaborate with letter shop programmers, proof mail to ensure marketing material is accurate Perform special projects as assigned by the Director of Marketing or Direct Marketing Manager Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Entry Level Marketing & Sales Representative
Details: Ready to start your career? Have you been told you don’t have enough experience? The Job Window has an exciting opening for an Entry Level Marketing & Sales Representative on behalf of their client, a rapidly growing full service marketing firm in Youngstown . This firm is an innovative company that is transforming the marketing & advertising industry. They represent numerous organizations and work on their behalf to raise community awareness regarding their brands. Due to unprecedented growth this year, our client is in immediate need of a self-motivated and enthusiastic individual to fill a vacancy for an Entry Level Marketing & Sales Representative. As an Entry Level Marketing & Sales Representative you will receive complete and individualized hands-on training in our client’s company. Our client knows that trained, highly motivated, proactive representatives are invaluable. You will have the opportunity to participate in a proven mentorship program and senior management will take the time to develop and train you to handle any task and take initiative on any campaign. The right Entry Level Marketing & Sales Representative can expect to have opportunities for growth within the first few months that reflect their unmatched work ethic and dedication. Responsibilities of the Entry Level Marketing & Sales Representative: Interact directly with consumers, provide advice on products and services offered, and assist customers in making product choices tailored to their individual needs. Collaborate with Marketing & Sales Manager to build strong relationships between Fortune 500 clientele and consumers and grow new and existing business. Maintain up-to-date product knowledge on wide selection of client products along with features and benefits associated with each product. Provide at-need clients with immediate service and enable clients to make informed decisions Maintain excellent follow-up with consumers and clients alike on requests, concerns, or questions. Work with Marketing & Sales teams to achieve sales goals and effectively promote client products. Participate in and take notes at all company meetings and training events to establish proper channels of communication and ensure full operational compliance.
Diesel Technician/Mechanic
Details: Responsibilities include but not limited to: Maintain equipment to company standards Preform routine preventative maintenance inspections Complete state and federal inspections Diagnose mechanical problems Perform necessary repairs
Civil Construction Engineer
Details: Position: Civil Construction Field Engineer Location: Warren, OH Status: Contract Length of Contract: At least 6 months Start Date: ASAP NES Global and a Power Generation OEM company are seeking out a well-qualified civil field engineer for on-site observation and guidance for various contractors on a large scale construction project. The right candidate will take a proactive role in being a part of "clearing ground" for a power plant being constructed in NE Ohio. Requirements 3 - 10 years' experience in the below: Previous experience as boots on the ground engineering and reporting on large capital construction projects. Experience working with civil construction groups involved with site clearance and grading. Exposure to site installation of temporary facilities such as trailers, parking areas, auxiliary storage facilities and roadwork. Familiarly with installation of pilings for large rotating and stationary equipment. Turbines, pumps and fuel tanks are a big plus. Working on and around different types of foundations. Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Industry Consultant (Healthcare Analytics & Health Outcomes Research)
Details: SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 75,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world The Power to Know. ® We are currently searching for a talented Industry Consultant with expertise in either Healthcare Analytics OR Health Economics & Outcomes Research to join our Technical Pre-Sales Team! This position is based remotely with 20% - 50% travel depending on location. Internet connection and close proximity to major airport required. POSITION SUMMARY: An evangelist who supports SAS Sales in achieving revenue targets by providing Health and Life Sciences (HLS) domain expertise; developing a viewpoint on SAS Offerings and representing those viewpoints to clients; and providing strategic impact to the HLS go-to-market plans. Domain Expertise In: Healthcare Analytics for population management, disease management, care management, risk analytics, and quality improvement programs. Proven leader in using analytics to design and implement wellness programs. OR Health Economics and Outcomes Research , Real World Data, and Market Access. Proven leader in developing value messaging, reimbursement and coverage strategies based on strong understanding of physicians, business managers, payers, and their decision making systems. Primary Responsibilities: Provides direct Health and Life Sciences domain sales support through sales calls, sales tool development, and coaching for the sales force on HLS-focused account strategies. Leads the sales organization with new account penetration strategies. Involved in all stages of the sales engagement. Develops and maintains relationships with partners, key consultancies, and system integrators to establish focused and effective strategic teaming arrangements. Develops HLS-specific sales strategy that enables the SAS sales force to establish SAS as the key HLS analytics partner to include the following: identifying HLS trends and sources of major disruption in the industry, establishing strategic vision and value propositions based on SAS offerings, and articulating a solution capability at the C-level. This sales strategy will address what to sell and how to sell; and will identify any gaps in SAS’ existing offerings that need to be addressed. Participates in activities that demonstrate SAS’ HLS experience and leadership. Publish industry articles and white papers. Speaks at internal and external events. Develop workshops to educate sales/marketing team. Identifies industry trends and emerging issues and defines SAS’ position regarding these trends and issues. Prepares and delivers presentations to customers at the highest levels of management. Participates with senior management to identify and establish objectives, assignments, and goals in accordance with SAS strategic plans; assists in targeting specific customers and business partners to promote HLS sales and marketing initiatives. Works closely with sales staff, sales management, and marketing staff to ensure successful positioning of HLS solutions and that a consistent message is communicated to our customers and/or business partners. Identifies competitor advances in the market. Identifies sales support resources required to deliver appropriate SAS solution design. Assists with providing market-driven information for future product direction using industry expertise and direct interaction with customers, prospects, analysts, and other external resources. Develop relationship with C-level prospects and influencers to elicit key needs and opportunities to shape future procurements and exploit other impacts (e.g. changes in regulations or operations). Identify and develop strategic partnerships (e.g. technology, data, staffing, etc.). Communicate key business value propositions and discriminators internally Communicate key technology trends in the real world data market and help to drive SAS’ response from Sales and Product perspective Be entrepreneurial, e.g. identify role + mission + outcomes and lead and/or gain consensus on common ground. Demonstrated industry relationships and credibility. Demonstrated ability to present to all levels of an organization. Excellent analytical and creative problem solving skills. Ability to understand and translate complex technical and business information to internal/external audiences. Public speaking experience.
Hadoop Data Management Administrator
Details: SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 75,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world The Power to Know. ® We are currently searching for a talented Hadoop Data Management Administrator to join our team. This position is located at our amazing campus in Cary, NC. Relocation assistance is available. POSITION SUMMARY: As a Data Management Administrator for SAS Solutions OnDemand (SSO), you will be responsible for all aspects of our hosted data platform environment with a primary focus on Hadoop and its associated plug-ins. You will work collaboratively with customers, analysts, developers and other implementation team members to engineer enterprise installations and to manage, diagnose, debug, design, and prototype SAS and third-party enterprise class software systems. You will support the SSO team with training, expertise, mentoring and best practices with respect to Hadoop technology and architecture. Other Responsibilities Include: Install, configuration, management and monitoring of various Hadoop and database systems Perform upgrades, scripting, task automation, backups/recovery Documentation of the installation and upgrade processes Creating and maintaining engineering documents and system designs Maintain appropriate written documentation for operational procedures and system design
Sr. Systems Engineer (Cloud/Hadoop/Open Source)
Details: SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 75,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world The Power to Know. ® We are currently searching for a talented Sr. Systems Engineer (Cloud/Hadoop/Open Source) to join our Technical Pre-Sales Team! This position is based remotely with 20% - 50% travel depending on location. Internet connection and close proximity to major airport required. POSITION SUMMARY: As a Systems Engineer you will assist the sales team with technical sales activities to maximize revenue opportunities and ensure the highest levels of internal and customer satisfaction, including solution recommendations with deployment architecture(s). The position requires a strong knowledge of SAS and related 3rd party products for: the ability to relate technical concepts to SAS Products, Solutions, and user needs; consideration and application of technical requirements for use of SAS products; design and suggested implementation of complex architectures; You will also focus on the SAS Products and Solutions for core technology and related 3rd party products used by SAS customers. Your responsibilities will also include: Working proactively with others, including Account Executives, Systems Engineers, Solution Architects, Technical Architects, Industry Consultants and other personnel to address customer technical needs for SAS sales opportunities Building a trusted relationship with Account Executives, System Engineers, and SAS clients Understand and describe how SAS products and solution(s) are used to address technical and business challenges, with knowledge of competitive information to identify how SAS stands apart Strategizing with the sales team on objectives for customer situations and providing functional and technical leadership during sales opportunities. Conducting discovery meeting(s) to collect, analyze, clarify and document technical requirements during a sales cycle to support the SAS team to produce a solution proposal Providing detailed, practical and technical guidance about the value of SAS products, solutions and infrastructure Develop, create and present complex architectures to customers Assisting in the response to RFI/RFP's utilizing the RFP Repository, crafting and completing responses Participating in product and solution training to acquire and maintain on-going, detailed, product knowledge of core components of SAS offerings and related solutions & technologies Working on proof of concepts, custom demonstrations and installations in support of moving the sales cycle forward
Business Data Analyst
Details: Grand Victoria Casino is currently looking for a Business Data Analyst to work in Elgin, IL Victoria Casino boasts over 1,100 exciting slots, a countless variety of Vegas-style table games, acclaimed gaming promotions and giveaways, four extraordinary restaurants, including award-winning Buckinghams, and unparalleled customer service. It all makes Grand Victoria Casino the best gaming, dining, and entertainment destination in all of Chicagoland. The Business Data Analyst will conduct and coordinate detailed analysis for all marketing programs. Create guest behavior models using multivariate techniques to compile effective guest database. Keep track of the dynamic nature of the demographic, social, political and behavioral variables affecting the marketing strategy. Key Responsibilities: Conduct and coordinate detailed analysis for all marketing programs. Create customer behavior models using multivariate techniques to compile an effective customer database Keep track of the dynamic nature of the demographic, social, political, behavioral variables affecting the marketing strategy Assist Mailing and Database Analyst with all duties as directed by the Director of Marketing or Direct Marketing Manager Create all marketing offers and promotions in the Casino Management System as directed by the Director of Marketing or Direct Marketing Manager Enter marketing promotions into the Casino Management System as described in Section E – Marketing Procedures for Cashless Wagering Systems (CWS) Perform special projects as assigned by the Director of Marketing or Direct Marketing Manager Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Automation Engineer (Perl Scripting)
Details: State Farm, well known for being a "good neighbor" by "being there" for our customers, was founded in 1922 by retired farmer and insurance salesman George Jacob "G.J." Mecherle. We now insure more cars and homes than any other insurer in the U.S., and we are one of the leading insurers in Canada. State Farm is currently ranked number 44 on the Fortune 500 list of largest companies. Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime. From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business. We are currently searching for a talented Automation Engineer (Perl Scripting) to join our growing team in Richardson, TX (DFW). WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION? The Infrastructure Automation team is looking for highly motivated individuals with a strong IT automation background, focused on implementing new and innovative solutions for improving the cost, quality, speed, and efficiency of IT. As an automation analyst, their daily job will be an exciting combination of designing, building and maintaining automation solutions across our enterprise. You will have the freedom to identity and design automation opportunities that directly influence the achievement of department goals. In addition: Designs, develops, and tests new and/or modifies existing web based applications in languages such as Java, J2EE, .NET, etc… Handles migration of applications from mainframe languages to web based languages to meet business and technical requirements Build and maintain a highly available and high speed cross capability automation infrastructure Develop and maintain self service capabilities for consumption of automated services Develop and maintain customer facing RESTful web services for interaction with IA solutions Assess existing automation frameworks, solutions & procedures for potential improvements Practice Operational Data Analytics methodologies and tools. Identify automation opportunities using EOM principles Ability to quickly learn new technologies Ability to build relationships across various levels of the organization Ability to foster innovation, encourage diversity of thought and incorporate new ideas Experience or comfort working in a distributed, startup environment Strong communication skills, both verbal and written Strong troubleshooting skills across multiple tools and platforms Identify automation opportunities using EOM and ITIL principles