La Crosse Job Listings

Details: Ref ID: 04600-120306 Classification: General Office Clerk Compensation: $11.59 to $13.42 per hour A large manufacturing company in Milwaukee is looking for a general office clerk. This person will be assisting the customer service and purchasing team. This individual will be responsible for: -Entering orders into their system. -Assisting with data entry for the purchasing team. -Updating spreadsheets for daily and weekly reporting. -General communication with the internal teams to keep them updated. -Other duties as assigned. This person must have: -2-3 years of general office support experience. -Strong attention to detail. -Strong working knowledge of Word and Excel. -Great communication skills. If you are interested in this role, please contact Office Team at 414-271-4003.

Details: Professional Collections Associate - Account Representative / Agent Job Description Are you interested in using your consultative customer service skills to assist consumers in reducing their debt, all while building a rewarding career for yourself? Join our team at Van Ru! Founded in 1953, we have grown to be a leader in the accounts receivable management industry, with a client list that includes the US Department of Education as well as leading credit card and healthcare providers. Due to our continued growth, we are seeking dependable and motivated candidates for open Professional Collections Associate positions. In this role, you will help consumers to resolve outstanding debts by working toward finding the programs and solutions that will work best for them. This is very much a customer service / advisor role in which you will educate consumers on their debt reduction options and provide them with the assistance they need to take advantage of these options. This is a particularly good fit for military veterans and career changers! We will provide you with comprehensive paid training to ensure your success as well as plenty of opportunities for professional development and career advancement. We also offer excellent compensation, with a starting pay of $28,000 to $30,000 plus unlimited bonus potential – you could earn $60K or more per year depending on your performance. If this sounds like the kind of career move you’ve been wanting to make, and if you meet our qualifications, we want to talk with you. Contact us today! This opportunity is located in Milwaukee, WI. Professional Collections Associate – Account Representative / Agent Job Responsibilities As a Professional Collections Associate, your most important responsibility will be to provide consumers with consultative assistance and to treat them with the same respect and service that you yourself would expect in their place. You will communicate with consumers via inbound and outbound telephone calls and assist them in finding the right solutions to resolve their debts. All interactions must be professional, in full compliance with state and federal regulations, and with the consumer’s overall experience as the number one priority. Your specific duties in this role will include: Locating and monitoring overdue accounts using computers and a variety of automated systems Placing outgoing calls and accepting inbound calls from consumers to negotiate resolution of delinquent accounts Assisting consumers in a manner which shows sensitivity, tact, and professionalism Utilizing the best strategy available under company policy or client contract when negotiating repayment Advising and educating customers on available options and strategies for debt repayment Arranging for debt repayment or establishing repayment schedules in a way that works best with each consumer’s financial situation Obtaining updated demographic information and maintaining concise notes on each call Following all company and client policies and procedures as well as complying with all federal & state rules and regulations governing collections (including FDCPA) Adhering to all departmental policy and procedures

Details: Position Summary: The Inside Sales Rep is responsible for identifying, developing and securing project sales within their assigned market and clients. They work closely with the Sales Team to develop and maintain long term customer relationships by providing exemplary products and services. Principal Duties and Responsibilities: Establishes, develops and maintains relationships at the management and executive levels to secure business and enhance revenue growth. Profitable revenue is generated from prospective and existing key accounts within assigned market. Understands and utilizes MSI pricing, products, product usage and procedures to solve customer identification problems. In addition, educates customers about MSI’s products and services while emphasizing the MSI value proposition. Develops new business and grows market share through the usage of Dodge Network and Dodge SpecShare and also social media such as LinkedIn and other lead sources available. Job requires cold calling of potential customers 80% of work time. Utilizes Microsoft CRM to its fullest potential including entering customer information and potential opportunities to data mining to enhance the customer relationship and provide value based solutions. Provides solution selling methodologies to sell to the customer based on value and avoids commodity selling tactics. Meets or exceeds commitments and obligations to the client throughout the project/order and provides ongoing support. Acts as a trusted advisor to the customer by establishing, maintaining and growing a long term business relationship based on the MSI value proposition. Researches the competition and the markets of the company and customer to stay abreast of competitors, developments in competitive products, and changes in the market. Shares information with MSI sales team as necessary.

Details: ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Care Medical Associates clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org Responsible for all aspects of operations management in assigned patient care area(s). The Manager assumes the responsibility for assessing, planning, coordinating, implementing, evaluating and directing nursing practice in collaboration with leaders across the patient care-continuum. The manager assumes 24/7 responsibility and has accountability to ensure quality, safe, timely, and appropriate care; competency of clinical staff; and appropriate, fiscally responsible resource management. Hours: Days - 24/7 accountability

Details: Job Scope: Performs intermediate-level loan administration work, such as loan closings that is varied and somewhat complex in nature. Works under moderate supervision. Essential Functions: Develops and organizes loan applicant information for review and analysis by loan officers and inputs pertinent loan data into credit delivery system. Assists with the closing of loans by preparing loan closing documents and related materials as directed. Records new loans, establishes relevant files, processes loan payments, maintains a variety of loan records and obtains credit information. Assists in maintaining and monitoring borrowers' required insurance, UCC financing statement and deed of trust expiration dates, payment of property taxes and other loan requirements and reporting. Collects loan payments and performs related tasks required to service loans. Answers customer inquiries and resolves routine issues. Fosters good member/public relations. Prepares documents and correspondence for association reports as required following approved association and Farm Credit Bank policies and procedures. Operates a variety of standard office equipment according to detailed instructions, which may include computers, paper shredders, telephones, photocopiers, fax machines and scanners. Other Essential Functions: May greet customers, answer phones, arrange appointments and handle travel arrangements as required. May assist loan officers I appraisers in gathering and maintaining collateral information for input into credit delivery system and appraisal I comparable sales system.

Details: Position Summary Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence. When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century. You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities. As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed. Minimum Qualifications Job Description: The Inventory Analyst is responsible for managing the inventory in Ladysmith, WI facility. Essential Functions: Coordinate cycle count program. Clear bins, create counts, etc. Work with Production & Inventory Control Manager with coordination of Physical Inventory Maintain all interim bins and ensure they are clean on a quarterly basis Work with Materials Supervisor to manage location system. Manage all SAP issues related to COGI’s. Review Excess and Obsolete inventory and dispose of as required per Rockwell policy Create all reports for monthly inventory report outs. Participate in presentation with P&IC Manager Additional projects as required by P&IC Manager and Plant Manager. Obtain and maintain Yellow Belt certification Maintain Plan For Every Part (PFEP) program and auto replenishment and system maintenance Work closely with the Production Control Analysts to create tools and reports to maintain service levels on their individual production lines. Serve as back-up Production Control Analyst as needed Leadership Utilize analytical skills to present recommendations on how to achieve inventory objectives. Adapts to change by identifying implications of change for Rockwell Automation and own job and adjusting as needed and working with others as appropriate to implement change initiatives. Support development of Division-wide processes that ensure productive planning efforts in business segments and functional units consistent with requirements and strategies. Takes responsibility for continuous development and performance; provides and asks for performance feedback. Apply metrics to measure and ensure that process improvement initiatives deliver “value”. Conducts tasks in accordance with applicable health, safety, quality and environmental regulations (state/federal laws, ISO9001, ISO14000, etc.) as well as Rockwell Automation policies and procedures. Interpersonal Individual must be a team player and have a positive attitude. Must be able to develop presentations, documentation, and training on complex subjects to a variety of audiences. Provide clear and concise written communications. Ability to work in an environment prone to deadlines and shifting priorities. Serve as a technical resource for Divisional inventory related issues and problem solution alternatives. Develop strong day-to-day relationships with business counterparts in an effort to better understand partnering relationships and product strategy objectives to ensure business strategy is incorporated into plant level strategy. Proactively establish and cultivate a broad network of contacts both within and outside the associated Business Units for the purpose of information collection and dissemination Demonstrate sensitivity to the needs of the business from both a local and global viewpoint. Develops effective working relationships with others. Willingly contributes ideas within and across work groups, and teams with others to complete varied work assignments. Leverages own expertise by sharing lessons learned, documenting processes, conducting team de-briefings, etc. Understands the importance of working toward common goals. Ability to interact with various levels of management. Qualifications/Requirements: BS in Engineering, or BA in Operations/Materials/Business or equivalent experience and knowledge. APICS certification required after starting. A minimum of two years production planning experience or equivalent, preferably in an electrical/electro-mechanical manufacturing environment. Advanced manufacturing systems planning knowledge Extensive use of SAP or ERP system functionality and parameters Advanced skills in Excel and quantitative analysis Comprehensive knowledge of LEAN/Six-Sigma or continuous improvement manufacturing techniques. Rockwell Automation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at

Details: Tylina Food Products Corporation Quality Assurance Manager OUR COMPANY Tylina Food Products is a manufacturer of professional quality food items specializing in ready to use fondant and gum paste. Tylina is headquartered in the historic river town of Stillwater, Minnesota. Tylina’s fondant is easy to use for the non professional all the way to the most discerning professional. Tylina’s fondant is currently being produced for a major “Celebrity Chef” as well as the top name brand in baking. We are currently seeking a highly motivated and creative Quality Assurance Manager who enjoys a fast paced work environment, focusing on continuous improvement in a food-safe environment. OUR OPPORTUNITY The Quality Assurance Manager is responsible for developing and maintaining the Quality Assurance Program for Tylina Food Products Corporation. This includes overall day to day plant food safety compliance, FSMA compliance, HACCP plans, SQF certification, Recall planning, Allergen management, product specifications, labeling, customer specification, customer audits(including food safety and social compliance), vendor audits, etc. KEY RESPONSIBILITIES Responsible for: Develop and maintain quality systems, food safety programs, and company and customer certifications. Maintain programs and procedures to comply with all regulatory requirements. Perform internal audits for quality systems, food safety, sanitation, and company and vendor audits. Implement and maintain SQF2 certification. Maintain HACCP and GMP programs. Review daily production records. Develop food product standards and product specifications. Review and approved food labels and labeling requirements. Coordinate and lead food product development activities. Research and approve new ingredients. KEY REQUIREMENTS: Bachelors Degree in Food Science, Food Microbiology, or equivalent degree. Minimum 5 years of Food Quality Assurance in a manufacturing environment. HACCP certified SQF Implementation Third party audit experience. Food Product development experience. Effective time management, scheduling, and organization skills Able to handle multiple projects simultaneously Proactive thinker and problem solver Microsoft Office Ability to demonstrate sound judgment Committed to providing a high level of customer service Good follow through skills Successful project management and organization skills Able to deal with changing priorities Ability to work independently--self directed Highly motivated, professional, aggressive in pursuit of goals and energetic WHAT YOU'LL GET: We offer an excellent compensation package and a challenging and rewarding opportunity with a leading, innovative, and successful organization. Online resume submissions will be accepted/no phone calls please No Relocation Assistance Available Join us and become part of our great team! We are excited to partner with the HR Professionals at Instigate, Inc. to manage our recruitment efforts for this opening. All responses will be processed promptly on behalf of our hiring team by Instigate's TalentAssist - Recruitment Process Management Services. Please submit your resumes, applications or questions directly to Instigate for consideration. Thank you for your interest in joining our team.

Details: WWL-WUPL/New Orleans is searching for an experienced, motivated news director who will lead the news team in developing multi-platform content efforts by thinking big, being bold and getting noticed. The News Director must be a leader with a keen eye for talent, strong motivational, coaching and development skills, and the ability to maintain a positive culture where creativity thrives. The successful candidate must have solid journalistic judgment, a news philosophy that emphasizes accuracy, and decision making ability based upon a mixture of analysis, experience and judgment. Position reports to the President & General Manager. Responsibilities Strategically lead and manage News Department. Oversee all news content for on-air, web site, social media, mobile, and apps. Work closely with the news team to produce high quality, relevant, local content that sets the station apart from competitors as a way to grow audience. Foster an environment of creativity, innovation, teamwork and high ethical standards. Must have a passion for creative storytelling and owning breaking news on all of our multimedia platforms Must be a strategic thinker, strong communicator, collaborator, community- minded, with hands on journalism experience and deep understanding of the digital world. Qualifications Bachelor’s degree in Broadcast Journalism preferred with a proven track record of news management experience. Demonstrated successful innovative leadership, communication, and both staff and product development skills. Five years management experience in broadcast news or related field Solid journalistic judgment and a news philosophy that emphasizes accurate, fair and unique local content, along with community engagement. Leading understanding of social media and digital platforms. Strong ethical standards and integrity are a must. Exceptional organizational skills suited for a fast paced environment. Please apply to: www.wwltv.com We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Details: Field Service Technician provides installation, commissioning, training, repairing and ongoing service support of the company product to end users and Original Equipment Manufacturers. These services are primarily at customer or OEM sites. Must have the ability to manage service issues that require more time than expected without frustration, rushing or compromising safety or quality of the work. Must possess the aptitude to troubleshoot and problem solve from non-technical customer information. Clearly and professionally interact with customers. Provide status updates and reports to customers and company associates. Technically describe problems, conditions, situations, solutions, and ideas to company engineers, technicians, service and manufacturing associates. Work schedules must be flexible to accommodate customer needs and the freedom to travel. Responsibilities:  Installation of company product into new or used process equipment  Provide timely and detailed status reports to supervisor  Travel approximately 70%, mostly domestic  Interact with customers, vendors, contractors, and AMS associates to coordinate schedules, materials,  Trouble shoot to the root cause, providing the correct solution for long term reliability and

Details: Customer Care Representative Description The Customer Care Representative will be taking inbound calls and answering questions via email and over the phone and processing payments.

Details: Invoicing Associate Purpose: To assist with Accounts Receivable and Accounts Payable daily functions. Essential Duties and Responsibilities include the following. Other duties may be assigned: Bill customers and pay all forms of vendor invoices for orders created on the OASIS systems. Follow-up with vendors and other internal departments regarding invoices Reconcile various invoice reports. Process third party freight invoices for payment. Assist vendors and customers with questions. Create customer invoices for orders as needed. Open, sort and distribute the mail for the Accounting Department when needed. KEY COMPENTENCIES : Excellent communication skills. Ability to prioritize workload. Enjoy routine assignments. Efficiency and acute attention to detail. Ability to work in a team environment. Excellent organizational skills. Ability to multi-task Ability to work at computer majority of day

Details: Our client, a Fortune company is looking for a Administrative Assistant for a 2 months contract position in Neenah, WI.

Details: Looking for a new opportunity that will challenge you? Are you feeling as though you've reached your maximum potential with your current situation? This is the opportunity for you. We are looking for a dynamic accountant that is easily able to step into an senior accountant position. The ideal candidate must have proven accounting skills. RESPONSIBILITIES Interprets operating results as they affect the organization and make recommendations for improvement Reconciles the general ledger and assists with month end close Participate in strategic planning process and budgeting process Develops accounting principles to comply with GAAP and tax requirements Administers general accounting, internal auditing, and record retention programs while acting as immediate contact with organization’s independent auditors on accounting matters Directs preparation of periodic and yearly financial statements in accordance to GAAP requirements

Details: Are you motivated by a challenge? Do you consider yourself to be forward thinking and solutions driven? If so, an exciting career in advertising might be for you! Viamedia is the country’s leading independent advertising rep firm and we are looking to expand our advertising sales team! We are seeking an Account Executive to assist and sell local advertisers on a variety of advertising platforms. We are looking for an outstanding candidate to join our growing team. We are looking for a candidate who likes to work hard and see results. If you consider yourself to be organized, self-reliant, articulate, flexible and capable of working under pressure, we want to talk with you. Our ideal candidate should be detail oriented with strong organizational skills. The expectations of this position are to focus on selling advertising across a cross platform media mix, including both television and online, while maintaining a professional image and a strong commitment to customer satisfaction, both internally and externally. Candidate will be responsible for client relationships, driving advertising sales in a designated market area, working closely with production teams on client creative, strategic thinking and analytical skills. Task management and execution are also very important and include information collections, analysis and communication with internal teams and clients. Strong leadership, presentation, communication and interpersonal skills are all a must. The chosen candidate will be flexible to travel as needed. Chosen candidates will be rewarded with a competitive salary, excellent benefits, and advanced sales training & support! Job Summary Responsible for selling commercial time on local avails, local origination productions, guide and digital channels, and other new products as they are developed while maintaining a professional image and obtaining customer satisfaction, both internally and externally. ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Solicits customers through telephone and in person presentations. Identifies demographic advertising needs. Creates and proposes advertising recommendations that best suit customer needs. Prepares accurate advertising contracts on behalf of the company. Submits all advertising contracts and schedules to the Sales Manager for approval. Prepares various reports as required. Completes all sales related paperwork including reports, traffic, credit applications, etc. Coordinates and assists with production plans, when necessary, assists in coordination of external production. Adheres to all office policies, including recommended rates and packages. Attends and completes all aspects of sales training programs. Adheres to collection procedures including processing of client contracts and confirmations. Assists with special projects that may be assigned. Stays abreast of competitive conditions. Is actively involved in community activities and charities.

Details: Collections Customer Service Associate Purpose: To assist with day-to-day collection functions. Essential Duties and Responsibilities: include the following, other duties may be assigned: Assist with Collection duties. Make all types of collection calls for US and CANADIAN customers. Follow-up and research payment issues. Send accounts to and follow-up with outside collection agencies. Interact with several internal and external customers including but not limited to: Credit, Art, Sales, Vendors and Credit Card Companies. Process and analyze chargebacks from our Credit Card Company Verify Purchase Orders from customers. Responsible for the Collections Email Bin KEY COMPETENCIES : Excellent communication skills. Ability to perform several tasks efficiently and accurately. Ability to work in a team environment. Excellent organizational and follow-up skills with attention to detail. Adaptable to change. Ability to work well under pressure. Ability to multi-task and prioritize work accordingly. Exceptionally Organized Self-Motivated Goal Orientated Big Picture perspective Quick and Accurate Typist

Details: Start your New Year with a great new job!! Salm Partners, a local contract manufacturerof premium ready-to-eat sausage products, is currently hiring for Blending Operators on 3rd Shift. The basic work schedule for 3rd Shift isSunday 7pm-4am & Monday-Thursday 10pm-6am. Must be available to work 6-day work weeks and additional hours &days periodically to meet production needs. Primary duties are to set up andoperate hoppers, blenders & grinder equipment. Performs all activities related to theformulation, seasoning, and blending preparation of raw meat product forprocessing, and sanitation of the Blending and Seasoning rooms. Pay range starts at $14.75/hour, with actualstarting wage commensurate with experience.

Details: Outside Sales Consultants Are you looking for a six-figure income potential with preset qualified appointments to help you? Established company seeks experienced sales closers to visit qualified clients in their homes. Media and TV based inbound response leads provided - no cold calling. We offer a premium roofing product and a potential to earn $80-$100,000+ per year with commissions paid weekly plus complete benefit package. This is not a beginner position or a position for someone who is changing careers. Must have experience in all aspects of direct one-on-one selling or college degree, and be able to demonstrate a strong track record of documented sales results. Candidates must have a professional appearance, nice car, cell phone, and be computer savvy. We offer: Corporate Paid Training Quick Start Bonus Program Commissions paid weekly Additional commissions on “out of area” sales Lucrative monthly bonus plan Pre-Set Qualified Appointments 401(k) Health insurance Annual incentives and trips Unlimited earnings potential Qualified candidates apply now. About ERIE Construction For over 30 years, Erie Construction continues to rely on consistent growth through economic booms and busts to become a nearly $40,000,000 home remodeling power-house! National recognition as a "Home Remodeling Legend" and a proven track record of consecutive revenue growth provide a platform for skill development, exceeding incomes, and career advancement for our new employees. To learn more about us, please check us out at: www.erieconstruction.com LinkedIn Facebook Twitter

Details: Overview We are currently seeking result driven individuals to fulfill a critical part in the creation of policies for our customers. As one of our premier Underwriters, you’ll review insurance applications and evaluate their potential risk to Sentry. Depending on previous experience, the candidate selected for this position may join our team as an Underwriter Senior, Underwriter Specialist or an Underwriter Specialist Senior. What You'll Do Our Underwriter within Sentry’s Business Products – National Accounts unit work closely with our sales personnel in order to obtain information needed to underwrite, price and program individual policies/accounts. In addition you’ll: Underwrite complex larger accounts and reinsurance placements while referring business outside of authority limits Evaluate our established procedures for effectiveness and recommend changes Lead service team meetings to outline strategic service solutions to help attract and retain customers Work with other business functions to ensure service and quality objectives are met while developing manuscript endorsements to meet individual customer requirements Demonstrate an understanding of the insurance marketplace and emerging industry issues Develop retrospective rating plans and special dividend plans for large commercial risks Develop loss projections for use in loss sensitive rating plans Perform other job related duties including training, presenting, attending sales meetings, traveling to insureds, participating in audits, and covering desks for Senior Underwriter Specialists and Managers What it Takes Bachelor’s degree or equivalent work experience 0-8 or more years of related work experience Previous insurance underwriting experience preferred for senior positions Completed insurance courses such as IIA and/or CPCU preferred for senior positions Demonstrated knowledge of specific product line insurance concepts and terminology preferred for senior positions Comprehensive knowledge of reinsurance procedures preferred for senior positions Excellent analytical, human relations and communication skills What You'll Receive We offer an outstanding array of benefits for our associates, including: Competitive Compensation Group Medical, Dental, Vision and Life benefits Generous Paid-Time Off - including Company Holidays 401k plan with a dollar-for-dollar match on your first six percent – immediate vesting Access to more than 100 certification, designation and licensing courses Career advancement opportunities How You’ll Apply Sentry Insurance has an online employment application. In order to complete it, you need to apply for a specific position. We ask that you apply for one position at a time with us; so if you are interested in several positions, please determine the position in which you are most interested and apply for that position first. If you are not selected for your first choice, we invite you to apply for the next job in which you are interested. If this is the first time you have applied for a position at Sentry, you will be asked to register. Returning applicants will only need to provide their email address and password. Who You’ll Want to Contact Amy Lang at 715/346-9096 About Sentry Sentry employees have been helping individuals and businesses build and protect their futures since 1904. Because of the trust placed in us, Sentry is one of the largest and strongest mutual insurance companies in the United States, and is rated A+ by A.M. Best, the industry's leading rating authority. Equal Employment Opportunity It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Details: ImproMed® is an award-winning veterinary software developer located in Oshkosh - the heart of Northeast Wisconsin's recreational and business-oriented Fox River Valley. Oshkosh is a pleasant environment for both work and play. See the Oshkosh Convention and Visitors' Bureau, the Oshkosh Chamber of Commerce and the Winnebago County sites for more local information. The ImproMed® work environment is team-oriented, friendly, and relaxed, while at the same time providing high-quality service, support, and software to our customers. Benefits include highly competitive wages, paid vacation and holidays, health, dental, and life insurance, and a 401(k) retirement plan with matching company contributions. For more information, please visit us our website at www.Impromed.com Job Summary: Technical resource for users who is the initial point of contact for incidents, problems and request management. Answers, resolves, and logs in-bound technical support calls from clients, identifies issues, and provides suggestions and long-term resolutions. Works closely with assigned mentor and team leader to develop and improve technical service skills, uses provided support tools, learns effective troubleshooting techniques, and increases product knowledge. Experience: Associate's degree in Information Technology, Computer Science or related field. Previous technical support experience preferred; internship experience helpful Experience with computer/software troubleshooting desired Specialized Knowledge and Skills: Strong verbal and written communication skills for varied audiences; able to explain technical solutions to technical and non-technical team Basic knowledge of computer hardware, database structure, and networks; with the ability to increase this knowledge. Working knowledge of Microsoft Windows 2000, XP , Vista, and future upgrades as they are released. Working knowledge of Microsoft Word, Microsoft Excel and other MS Office Products. Working knowledge of Microsoft Desktop and Server OS’s. Working knowledge of Animal Health Practice Solutions Software(s) is a plus Excellent organizational troubleshooting, problem solving, writing skills, interpersonal and communication skills. Ability to maintain confidentiality Ability to prioritize, handle stress, and adapt to change. Responsibilities Answers and processes incoming tech support calls effectively and efficiently to optimize customer experience by: Documents all customer related issues, including creation of tickets, steps and actions taken, and results and resolutions obtained throughout each call Follows proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern Escalate issues as needed to other teams within Tech Support and IT groups Effectively educates customers on product use and assist them in fully utilizing available features to improve office productivity Maintains effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items. Submits knowledgebase articles on a regular basis to update customer and team member education. Participates in special projects and performs other duties as required.

Details: HealthPort is currently seeking qualified professionals for a Release of Information Specialist I to process medical records requests at a local hospital facility. This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.