Wausau Job Listings

Details: Have you ever considered owning a business? At American Family Insurance, you can get paid while you prepare to become an exclusive American Family Insurance agent. As an Agent- in- Training (AIT) you will have the opportunity to be mentored by an experienced and successful agent. For up to two years, you will receive on-the-job training and learn the secrets of success from the best of the best—all while receiving an excellent base salary with bonus potential. In as little as six to twelve months you could be ready to run your own agency and to enjoy all the rewards that come with it. What qualities make a truly successful business-owner? You must be driven to succeed, entrepreneurial, confident, sales oriented, committed to providing top quality products, and dedicated to protecting your customers’ dreams. Becoming an Agent- in- Training requires obtaining insurance licenses in Property, Casualty, Life and Health, undergoing a background check, and interviewing with a recruiter and Sales leadership. If you are selected, American Family and your Agency Sales Manager will work with you to get you the training you need – both classroom and in the field – to ensure that you have the skills and knowledge necessary to run a successful business. You will be fully prepared to protect the dreams of your customers while pursuing your own! Apply today and start your entrepreneurial journey!

Details: If you excel in providing exceptional customer service and are eager to learn, we have an opportunity for you! Whether you are looking for part-time or full-time work that fits around YOUR schedule, or need to make some extra money, Vector Marketing can help. We have part-time and some full-time sales opportunities in both temporary and permanent capacities for college students, individuals needing extra income, recent high school graduates and others. No previous sales or customer service experience needed; we will train you ! Our training program is so effective that anyone who wants to be successful with us can be. That’s why, unlike a lot of companies, we don’t require specific work experience or educational background. As a member of our team, not only will you have a clear-cut direction on what it takes to succeed, you’ll have the choice to move among several different career options – including part-time, full-time, and management. As a customer service focused sales representative, we offer you: Excellent pay Training – both initial training to get you off to a good start, and opportunities for on-going training when you need it Promotion opportunities based on merit, not tenure Flexible schedule that can work around family commitments, other jobs, internships, or school schedules Customer Service Specialist (Customer Service / Sales) Job Responsibilities As a sales representative with Vector, you’ll focus on customer service as you present Cutco to both new and existing customers on a low-key, one-on-one basis. We offer a minimum base pay so you don’t feel pressured to make a sale - instead you get to focus on providing excellent service to your customers. As you excel, you’ll have the opportunity to make more based on your results . Customer Service Specialist (Customer Service / Sales)

Details: Job Classification: Contract A company in Central Wisconsin is currently looking for an IOS developer. You will be working on developing enhancements and functionality to an existing mobile application. The qualified candidate must have prior IOS development experience. This is a 3 month contract that can be done remotely. However, being on site for the first 1-2 weeks is mandatory. Join TEKsystems ® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V

Details: This is a full time position with FujiFilm Medical Systems located in Raleigh, NC The Customer Support Engineer provides highly visible remote technical, applications and systems admin support for FUJIFILM Medical Systems U.S.A customers. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. To meet the needs of our customers working outside of normal business hours and holidays is required. Primary Responsibilities 1. Assesses hardware, software and network related issues on customer systems and provides solutions for repairs by performing remote trouble-shooting, diagnostic evaluations and routine inspections on medical imaging systems, equipment and components sold or serviced by the company. 2. Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions. 3. Effectively document problems and solutions into a product knowledge database. 4. Assists in developing trouble-shooting guides, bulletins, software files and similar resources on existing products. 5. Learn and remain compliant with all regulatory and quality requirements. 6. Occasionally participates in customer site visits, as necessary 7. Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry/technology advances through continuous education. 8. Short notice and/or overnight travel, as required, to work on customer systems. 9. Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures. Key Performance Indicators •Maintain 85% Customer Satisfaction rating on individual satisfaction factors which include knowledge, professionalism and effectiveness of status updates. •50% individual support cases to be resolved within a two hours window. •Maintains a call volume answered ratio of 90%. •Not ready times are less than 10% on a monthly basis. •Maintains a successful rating or above in phone and communication skills. •Maintains a successful rating or above in written skills.

Details: Design Technician AROW Global Corp. has been operating in Canada and the United States since 1965, specializing in transportation window systems for major North American bus and recreational vehicle manufacturers. AROW ‘s core competencies lie in the design and manufacture of transit bus window systems at its 60,000 square foot production facility located in Mosinee, Wisconsin. An exciting opportunity in the Design Engineering Department with this dynamic and fast-growing business awaits the right candidate. This is a busy, high-volume, friendly environment that will suit an organized person with a great eye for detail and plenty of team spirit. The Design Engineer will be involved with all aspects of new product design and improvement. This includes the design, development, documentation, manufacturability and implementation into production. Responsibilities of Position : The Design Engineer is responsible for leading the design process concurrently with quality, manufacturing, purchasing, inventory control and sales departments. Assist with project Management. Product definition through engineering drawings and specifications. Incorporating new material technology to support continuous improvement. Oversee development and maintenance of bill of materials. Assist quality personnel in the disposition of non-conformances. Assist with first article inspections (FAI) on in-house designs and customer supplied drawings and samples. Tooling design. Assist with supplier assessments. Creation of test plans. Lead design FMEA exercises. Lead value analysis/value engineering initiatives. Troubleshoot product issues on and off site and provide direction on the necessary corrective actions. d accurate at the time of production release. This may require cross checking information from our customers procurement and engineering departments, our sales and order entry departments, and our product engineering data. Define/establish new parts in Syteline, and structure multi-level BOMs in the MRP system Completion of new part and assembly drawings in SolidWorks Creation of publication packages for internal and external use Complete minor engineering changes and revisions

Details: test job do not apply

Details: test job do not apply

Details: ABOUT PTI Packaging Tape, Inc (aka "PTI" and "PTI Packaging") is a family-owned wholesale distributor of packaging equipment and supplies to manufacturers throughout the United States. Based in Wausau, Wisconsin, PTI has been in business since 1957 and has been a leader in packaging expertise for decades. We pride ourselves on our family values and Midwest ethics; our team is full of exciting, passionate, and enjoyable people that love to accomplish great things together. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.) Answers multi-line incoming telephone calls, determines purpose of callers, and transfers call to appropriate personnel or department. Receive customer inquiries via phone, email, or in person to provide product information, take orders or determine customer needs. Facilitates all phases of order processing (data entry, proofing, printing, acknowledging, expediting, invoicing, and filing). Provide customer with shipping details, delivery dates or possible delays. Creates direct ship orders and purchase order and sends to vendor. Receive and proof vendor confirmations on direct shipment purchase orders. Verifying delivery of items purchased, checking for price discrepancies and provide follow up to customer. Update purchase order if needed. Update information within order to match vendor acknowledgment. Call vendors on past due direct shipment orders. Process customer credit card transactions, providing customer with receipt/invoice. Ensure proper handling and/or destruction of customer credit card information. Resolves and adjusts complaints concerning billing, freight, tax, or services rendered issues. Process credit memos. Input new customer information in processing system, making sure account is clearly marked with any special customer specific information needed to process orders correctly. Update computer records as needed. Responsible for making sure we have correct updated tax exemption certificate on file for customer. Assists the outside sales team members for helping to maintain pricing and profit margins, sourcing of new products, providing current stock levels and cost. Contacting vendors via phone or internet for current costing and availability of products that are not inventoried. Create, update, and print customer order pads, quotations, reports and other documents as needed. Quote customer on pricing if sales rep is not available to do so.

Details: Description Job Description: Penske Truck Leasing seeks highly motivated and qualified applicants to fill the unique position of Hiker (Vehicle Transporter/ Truck Driver). This position is responsible for vehicle delivery and returning vehicles to Penske locations and Penske customers. Primarily, this position moves our box trucks up to 26’ and for CDL Class A will include tractors and trailer movement. Position may also provide assistance to the service department to deliver parts and equipment. This is a casual/on-call part-time truck driving job that is perfect for licensed CDL Class B or CDL Class A drivers seeking supplemental income and looking to work anywhere from 0 to 25 hours a week based on business needs. Job Responsibilities: -Follow appropriate safety procedures while driving trucks to destination of Penske location or customer locations -Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order, report to location manager if any issues are found -Obtain receipts or signatures for delivered goods and collect payment for services when required -Report vehicle defects, accidents, traffic violations, or damage to the vehicles -Other projects and tasks as assigned by supervisor Qualifications Job Qualifications: -2 years of driving experience required -2 years of a clean DMV motor vehicle record required -CDL Class B license required -CDL Class A license preferred -High School Diploma or equivalent required -Ability to work independently, customer service skills, organizational skills, and a positive attitude are required -Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required Physical Requirements: -The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate must regularly lift and /or move up to 25lbs/12kg, frequently lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. -Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. -While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. -The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. Penske is an Equal Opportunity Employer

Details: TATA has a need for a Business Architect Consultant At TCS, we achieve real business results that allow our clients to transform, and not just maintain, their operations. Our IT services, business solutions and outsourcing bring our clients a level of certainty that no other competitor can match. Our clients will experience requirements being met on time, within budget and with high quality; greater efficiency and responsiveness to their business; and the ability to shift investment to strategic initiatives rather than tactical functions. As a Senior Business Architect you will be a key member of GCP’s consulting team. You will provide key consulting support to clients who have engaged our practice to deliver Business Architecture related services. You will also be expected to serve as a trusted advisor to our clients and to be able to deliver innovative solutions to complex problems. This includes mentoring the client, other members of the practice and engagement teams on methodologies, best practices, approaches, techniques, and tool use. As a Senior Business Architect, you will be responsible for: Participating in and leading strategic Business Architecture projects Conducting workshops and interviews to define vision and goals, and to create various operating models Working with IT and business managers to define constraints Leading the definition of the strategic outcome definition model and of the required business and IT capabilities for delivery of that model Providing oversight to business transformation activities Leading and mentoring other consultants within GCP and across TCS business units Working with Engagement Managers and others to prioritize tasks and schedule activities Planning and ensuring that project execution is well within aggressive timelines Determining and articulating ROI for individual and overall IT services rendered during client engagements Participating in the creation and delivery of executive presentations Required Knowledge and Skills: Bachelor’s degree; M.B.A. or Master’s in a relevant discipline from a top university, strongly preferred Consulting experience Minimum 6 years´ business transformation, business strategy implementation and Business Architecture experience in multiple industries Sound, hands-on background of IT services, quality processes, and SDLC models Experience in Business Architecture design, implementation and governance within a large corporate environment Business Architecture experience at a top tier consulting firm (McKinsey, Accenture, BCG, Bain, Booz-Allen Hamilton) preferred Experience in advising clients for large-scale project implementations using outsourcing and offshore staffing models Strong and well-rounded understanding of business process management issues, reengineering techniques, and sourcing decision frameworks Extensive experience with EA frameworks such as TOGAF, or Zachman Excellent skills in MS Office Tools (Power Point, Word, Excel) CISA, CISM, CISSP certification Availability for extensive travel (domestic or international) as required Experience in working with large distributed teams in a highly dynamic environment; preferably involving an onshore/offshore model, strongly preferred Good understanding of Portfolio Management and IT Governance structures, a plus Extensive knowledge of SOA strategies and governance structures, a plus Knowledge of regulatory influences facing specific industries (HIPPA, GLB, Sarbanes-Oxley, etc.) a plus Business Architect Job Requirements Include: Bachelor’s degree; M.B.A. or Master’s in a relevant discipline from a top university, strongly preferred 6 Years’ business transformation, business strategy implementation and Business Architecture experience in multiple industries Experience in Business Architecture design, implementation and governance within a large corporate environment TATA is your next Opportunity…Offering Great Benefits & Competitive Salary Submit Your Profile Now!

Details: DUTIES Job duties for a parts advisor include: Tracking all incoming and outgoing parts for a dealership. Locating available parts when the dealership is out of stock. Handling parts payment collection and making sure all parts are billed correctly through the service department and collision repair shop. Packaging and shipping parts back to the manufacturer from time to time, and completing the appropriate record keeping. Referring to parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model and year of vehicles being serviced.

Details: Daily Herald Media, a multimedia daily news organization based in Wausau, Wis., seeks a breaking news reporter to join our award-winning team of journalists. This reporter will keep our readers informed and engaged through desktop, mobile and tablet sites, a daily print newspaper and through social media. The right candidate will be aggressive, possess strong news judgment and excellent writing skills, and have demonstrated abilities as a photojournalist and videographer. This reporter will cover police, fire, courts and other breaking news, as well as produce in-depth reports and investigative journalism on public safety issues. Preferred candidates will have one to two years experience at a small to mid-size news media organization, embrace the digital focus of our publication, a four-year college degree and the ability to work independently on deadline. Candidates must have a valid driver’s license with a good driving record, proof of insurance and own transportation. Candidates should apply online at http://www.gannett.com/section/careers01 and submit a cover letter, resume, references, portfolio materials and salary requirements. We are an Equal Opportunity Employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, education, political affiliation or veteran status.

Details: JOB DESCRIPTION AUTOMOTIVE TECHNICIANS / AUTOMOTIVE MECHANICS - Relocation Bonus Considered for Qualified & Certified Chrysler Automotive Technicians! Chrysler auto sales are increasing – and now is the perfect time to continue your automotive technician career with Rhinelander Chrysler Dodge Jeep Ram in Rhinelander, Wi! Job Description Automotive technicians / auto mechanics perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or Chrysler standards Chrysler automotive technicians / auto techs diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification Automotive technicians / automotive mechanics provide labor and time estimates for additional automotive repairs Auto techs / automotive technician explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology. Inspect and test new vehicles and recording findings so that necessary repairs can be made.

Details: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's time to discover how our continuous expansion can drive incredible growth in your career. Our Customer Service/Claims Representatives work hard to build trusted relationships with members across their health care lifecycle. This includes educating members about management of their health and well-being, helping members to maximize health plan benefits, and personal health care dollars and owning customer service inquiries through to resolution. Responsibilities: Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments Authorization for treatment Explanation of Benefits (EOB) Provide the very best customer service to internal/external customers. (Approximately 50-60 calls per day). Constantly meet established productivity, schedule adherence, and quality standards Processes claims according to specified procedures and standards, meeting all position production and quality standards. Recognizes when to refer complicated claim situations to the various areas, outside firms and organizations. Submits and monitors claims referred to internal support units. Determines if third party recovery or reimbursable compensation potential exists. Handles complex claim situations. Analyzes and resolves problems from customers and providers. Selects and explains the best solution for the problem. Project work as assigned.

Details: Texas Roadhouse is looking for Restaurant Kitchen and Service Managers in Wausau, WI! Why Do Our Employees Love Their Jobs? Growing high volume, value based concept Great quality of life Entrepreneurial spirit Involvement in humanitarian efforts Care & concern for our community Culture where the employee comes first Core values: Passion, Partnership, Integrity and Fun....all with purpose. Are you tired of squeezing your mashed potatoes from a bag? Do you require a microwave to cook most of your food items? Do you long to work in a scratch-based kitchen with hand-cut steaks, fall-off-the-bone ribs and homemade sides and dressings? If you’re passionate about food and have always dreamed of being a chef without the stuffy chef coat, then a Kitchen Manager career with the Texas Roadhouse could be perfect fit for you. Do you have the gift of gab? Are you looking to work in a fun, high energy environment where you can break out in dance in the middle of your shift? As a Service Manager for Texas Roadhouse, you’ll get to lead an incredible team and serve up legendary food and legendary service! EOE M/F/D/V

Details: This is a full time position with K12 located in Herndon, VA Essential Duties and responsibilities include the following. • Participate in code and design reviews providing constructive feedback and insure compliance with designs and established standards relating to the database. • Ability to develop and test Database solutions to automate data manipulation, data calculations/summarizations and storage and be able to work with application developers on database design recommendations. • Works with the Development/DBA team on performance and optimization activities related to external and embedded dSQL. • Perform engineering and design functions for our Database systems and services. • Perform database capacity planning, data modeling & database design. • Proficient in the coding of SQL, database stored procedures & appropriate testing methods. • Design and create database schema scripts, deploy schema build scripts, maintain database baselines, support application requirements, testing and implementations. • Strong skill set in SQL, PL/SQL development; ability to analyze and provide recommendation for performance tuning. • Analyze and resolve, or recommend solutions to highly complex technical problems such as performance issues, integration of object-oriented relational database technology, data quality issues. • Lead or participate in modeling initiatives (object, logical), data analysis and application of corporate standards. • Create sound database physical design models from object or logical models. • Develop scalable data warehouse and business intelligence platforms/infrastructure. • Ability to work in an agile, fast paced environment.

Details: We are seeking a hard-working and self-motivated Customer Service Rep to join our growing team of Work From Home professionals. This position geared towards any person who is good at customer service and has a desire to work from home. If you meet those two criteria, you can be very successful in this role. SYKES Home powered by Alpine Access seeks qualified individuals and places Customer Service Reps in roles that best fit their qualifications. Call Center - Customer Service Rep (Entry Level Work From Home) Job Responsibilities You will experience a different kind of job, working from the comfort of your own home office. Because of our many clients, we can offer a wide variety of calls that you might find exciting: Customer Service, Account Management, Technical Support, Billing / Collections, and Inbound Sales. The main responsibility is to answer back to back calls during your shift to assist customers and resolve issues on each call. Other responsibilities will include: Effectively dealing with any issues and solving problems that arise on the phone with effective communication skills Consistently using multi-tasking skills to follow an internal process of understanding the issue and finding a solution to the issue while communicating with the customer Handing a large number of calls each day without losing enthusiastic voice and attitude Answering all calls promptly and efficiently Call Center - Customer Service Rep (Entry Level Work From Home)

Details: Entry Level Sales / Customer Service Feel like you’re doomed to spend the summer trapped in a dead-end sales or customer service position? Tired of putting in full-time efforts but getting part-time rewards? Want to be recognized for the work you do rather than the clock you punch? Then you owe it to yourself to look into working with us this summer. We have part time and some full time opportunities in both temporary and long-term positions for college students, individuals needing extra income, recent high school graduates and others. Our representatives market Cutco products to both new and existing customers through a low key one-on-one approach that emphasizes customer service. If you’re the kind of person who has a great attitude and can succeed when given the proper training and support, then we want to hear from you. Our sales representatives present Cutco to both new and existing customers on a low-key, one-on-one basis. We offer a minimum base pay so representatives don’t feel pressured to make a sale - instead they focus on providing excellent service to their customers. We also provide those representatives who excel the opportunity to make more based on their results. What we offer: Training – both initial training to get you off to a good start and opportunities for on-going training when you need it. A flexible schedule that can work around family commitments, other jobs, internships, or school schedules. Friendly support staff and a fun team environment. Promotion opportunities based on merit, not tenure. Clear-cut direction on what it takes to succeed. The choice to move among several different career options – including part-time, full-time, and management. Many of the students who start with us during the summer are able to transition to a more part time schedule in the fall – either in their local office or by transferring to an office closer to their college or university.

Details: At NetScout Systems, Inc., we have an appreciation for knowledge. The people behind our products are responsible for our company's success, and we take your career ambitions seriously. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. We're looking for highly skilled individuals with the ambition it takes to achieve quality results. If you are an ambitious Sr. Network Engineer with expertise in Critical and Managed Customer Care, we want to hear from you! We are currently looking to add Sr. Network Engineers – Managed Customer Care, in the following locations – Relocation Assistance is Available: Bloomington, IL Hoover (Birmingham), AL Corona, CA We will have additional positions opening in other locations around the country shortly. POSITION SUMMARY: The person in this position will work daily in a fast paced environment employing our cutting edge nGenius technology for the assurance of service delivery as well as ensuring quality end user experiences for our customers. Our On-site Engineers work closely with the networking and service provider staffs at our customers to not only troubleshoot and resolve complex issues, but serve as a single point of contact for support delivery from our world class and award winning support, Development, and SQA teams. Utilizing our knowledge base, our on-site engineers research and develop technical tips and solutions for not only NetScout products but also our customer operations. As an adjunct member of the customer staff, this person will not only provide solutions for our products, but also for the customer’s business needs. As a daily part of their responsibilities, our on-site engineer will work with our patented products and contribute to the overall success of our customer’s critical business initiatives. Essential Responsibilities: Work with customers to troubleshoot and resolve complex product issues Identify and execute strategic customer focused projects Interface with our world-class support, development and SQA teams to identify and to resolve product issues Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions Coordinate changes to the configuration, upgrades and NetScout related matters Provide documented in-depth technical solutions for customer and other engineers Contribute to the development and ongoing improvement of Technical Support procedures and infrastructure Advise customer on network management best practices using NetScout product suite

Details: Mainframe Systems Engineers, we need your technical expertise! Navy Federal Credit Union is seeking a z/OS Systems Engineer (DASD SME) to join our IT team. This is a great career opportunity with an established, reputable company! Recognized by Fortune as one of the 100 Best Companies to Work For, our employees enjoy competitive compensation, advancement opportunities, and a dynamic work environment. Plus, we’ve never had a layoff in the history of our organization; that’s job stability that you won’t find anywhere else! If you’re ready to take your IT career to the next level, it’s time to join our team. This position is located in Vienna, VA. A relocation package is available for qualified candidates. JOB DESCRIPTION As a z/OS Systems Engineer, you will use existing knowledge and skills to administer and manage the Navy Federal Mainframe operating systems and associated system software products. The mainframe Systems Programmer will be responsible for installing, maintaining, supporting, and upgrading operating systems, hardware and other independent vendor software products. Additional responsibilities: Provide senior level support for the system DASD storage subsystems. Provide support and maintenance for the z/OS operating systems. Install, maintain, support and test IBM and system software products, as required, on the Enterprise Server. Implement projects to customize operating system software to support the customer environment. Support IT Operations and Development organizations with technical issues. Coordinate hardware and software installations in the Data Centers. Provide technical justifications for hardware and software upgrades. Work with hardware and software vendors regarding problem resolution, new products and services. Provide management reports regarding the z/OS systems as necessary. Understand IPL process of all systems (LPARS) in a sysplex environment. Support mainframe disaster recovery (documentation and testing) plans. Provide 24 hour technical support for z/OS system