La Crosse Job Listings

Details: Certified Nursing Assistant We are currently seeking self-starting, highly motivated, energetic, and compassionate people to join our field staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Take and record patient's vital signs • Measure and record patient's fluid intake and output • Provide daily routine care such as bathing, dressing, and feeding • Assist patients in active and passive range of motion: transferring, walking, and turning • Clean rooms and make patient beds • Answer client's calls • Converse with client to provide assurance • Assist in care and feeding • Manage basic personal supply inventory (e.g. lifting belt) • Possess the ability to follow written Nursing Care Plan and Universal Precautions • Provide client transportation to doctor appointments, outside activities, and shopping • Provide client laundry and linen changes • Contribute light housekeeping • Provide medication reminders • Provide medical follow up with exercise regime • Facilitate meal preparation and cleanup

Details: Bringing Compassionate Care Home At Kindred at Home, we offer a variety of services to patients and clients in their homes or places of residence. Our services range from non-medical care and home health, for patients needing skilled nursing and rehabilitation, to hospice and palliative care, for patients seeking pain management and psychosocial support through chronic and terminal illnesses. Kindred at Home is a growing provider of hospice, palliative care, durable medical equipment, non-medical home care and home health services with more than 100 locations in 10 states. For more information, please visit www.kindredathome.com. IT'S SIMPLE. You want to work in a healthcare setting where you are valued and appreciated - where you receive respect from your superiors and co-workers as well as the patients you treat. You want to be challenged by your job without being overwhelmed by it. You want to play an instrumental role in helping a patient recover, sometimes against strong odds, and go home. What you want is Kindred Healthcare. Our mission is to promote healing, provide hope, preserve dignity and produce value for each patient, resident, family member, customer, employee and shareholder we serve. Join us! Summary: Primary functions of the Registered Nurse are to administer skilled nursing care for clients of all ages in their place of residence, coordinate care with the interdisciplinary team, patient/family and referring agency and assume the responsibility for coordination of care.

Details: Position Summary The Power Quality & Energy Management (“PQEM”) Business Manager is responsible for the supervision and growth Rockwell Automation’s Voltage Sag Mitigation and Power Monitoring product portfolio. PQEM is a fast growing segment within the Industrial Controls Business product portfolio with opportunities accelerate growth further. The PQEM Business Manager supervises approximately nine people engaged in Portfolio Management, Product Management, Application Engineering Support and Regional Business Development. The PQEM Business Manager is responsible to accelerate growth in this segment by leading the initiation of customer driven new product development activities, working with channel development resources to implement market making sales practices, and by connecting product capability to helping customers get their jobs done better and faster. Some of the activities important to this Business Manager position include: • Generate customer-driven new product development strategies that meet business goals for revenue growth and profitability and that enable customers to get better results quickly when they choose to partner with Rockwell Automation. • Collaborate with Global Sales and Marketing Organization to develop commercial strategies that enable successful segment growth and to build market making sales competency with regard to Power Quality & Energy Management. • Identify and build successful partnerships with strategic suppliers and channel partners. • Drive productivity programs that lower product and business costs and improve profitability and market success. • Lead organization to identify and build out key customer marketing themes that improve the success of new product development and contribute to commercial sales growth. Minimum Qualifications Bachelor of Science Degree in an engineering discipline such as Electrical or Mechanical Engineering or a Computer Science Degree. Minimum / Desired Experience: • At least 6 years combined experience in Product Marketing, Product Management or Technical Sales to industrial customers. • At least 3 years pf leadership experience. • Proven ability to align and lead cross functional, cross organizational teams of people. • Developing sales strategies for market making-products and technology. • Successful past performance capturing customer input and using it to develop product development and commercial messaging strategies • Successful past performance with Product Management or Technical Sales in the Factory Automation market space Rockwell Automation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at

Details: Be a part of a growing company: We are a locally Owned and Managed Hotel(s) seeking an energetic, professional, motivated individual for the position of Executive Housekeeper. We take pride in our employees, guest, and our Hotels and having the right team in place is what makes an "Award Winning Hotel" The right candidate will possess excellent work ethics, an eye for detail and understand "Brand Standards" of a Franchise.

Details: Plant Superintendent L&M Corrugated Container Corp. is a rapidly growing company that designs, manufactures, and distributes corrugated packaging. L&M is looking for an ambitious individual for the role of Plant Superintendent for its manufacturing facility. This individual will determine the most effective ways to use the basic factors of production, maintenance, people, machines, materials, information, and energy to make the company’s products. The Plant Superintendent will review production schedules, engineering specifications, process flows, and other information to understand methods and activities; find ways to reduce waste and improve performance; use mathematical methods and models to design manufacturing and information systems efficiently; enact quality control procedures to resolve production problems and/or minimize costs.

Details: Hiring Event Details Store Associate 12.00/hr Thursday, November 20th, 2014 7:00 am - 7:00 pm Crowne Plaza Madison 4402 East Washington Avenue Madison, WI 53704 For consideration, please apply in person at the hiring event only. Get started now by downloading our Store Employment Application . Store Associate - Retail Sales ( Customer Service ) If you are a customer service minded individual with a positive and energetic personality and you’re interested in working for one of the best-known grocery stores in the nation, join the ALDI family! We are looking for motivated and reliable individuals to serve as a Store Associate. You will serve as the face of ALDI, providing customers with friendly and efficient check-out services. But that’s just the beginning. You will also assist the store manager in a variety of roles, from stocking and merchandising our products to monitoring inventory and keeping the store looking clean and inviting. This is also an excellent ground-floor opportunity for you if you are interested in pursuing a management career, as we prefer to promote from within whenever possible. If you are a people person who likes to roll up your sleeves and put in a good day’s work, we want to talk with you! Store Associate - Retail Sales ( Customer Service ) Job Responsibilities As a Store Associate, you will be involved in all aspects of keeping the store looking and functioning at its best. First and foremost, of course, you will keep your checkout line moving as quickly and smoothly as possible while ensuring that customers have a pleasant and positive shopping experience. In addition, you will have a variety of other duties throughout the store, which you will perform on an as-needed basis. Your specific duties as a Store Associate will include: Providing friendly and informative customer service Ringing up customers quickly, efficiently, and with a smile Maintaining professional appearance and demeanor at all times Making a positive impression on customers to encourage word-of-mouth referrals Scanning products Conducting cash and inventory control Maintaining displays and ensuring that they are kept stocked and up to company standards Loading and unloading delivery trucks Rotating stock Keeping the store clean (floors, registers, bathrooms, etc.)

Details: Registered Nurse - RN - Medical Surgical - Med - Surg Walk through our door, and have the career you deserve! Due to organic growth, Christus Health System has immediate openings for experienced Medical Surgical (Med - Surg) Registered Nurses (RN). Med-Surg nurses assess patients; administer medications; ease pain; encourage activity; prevent complications; interpret rhythm strips; monitor labs; insert IVs; change dressings; educate patients and families; and collaborate with physicians, therapists and other healthcare providers. *Relocation Assistance* *Day/Night/Weekend Shifts Available* *Highly Competitive Pay and Benefit Package* CHRISTUS is focused on quality patient-centered care. We measure our outcomes, publish our results, and proudly point to the difference that nursing contributions make in the quality of our care. Nurses at CHRISTUS provide the insights and are involved in designing the innovations that are making a difference in patient outcomes.

Details: Job is located in Kenosha, WI. Our brand new, busy Nissan dealership is looking for Service Advisors. We need someone who demonstrates strong customer service and selling skills to assist our customers with all of their service needs. The ideal candidate will have a proven track record selling service products with high CSI and ADP experience. Prior Nissan dealership experience is a real plus! Responsibilities: Selling service products Scheduling appointments Generating estimates Conducting post-repair follow-up Resolving customer complaints We offer: We offer an OUTSTANDING pay plan with monthly bonuses. Additionally, we offer all the BENEFITS including health, dental, 401(k), company savings plan, and more. Please e-mail your résumé for a confidential interview:

Details: Full Time Brookdale - 6737 W. Washington Ste. 2300 Milwaukee, WI 53214 The Payroll Garnishment Coordniator is responsible for completing the timely and accurate preparation of all garnishment types (federal/state levies, child support, bankruptcy, wage attachments, etc.) in accordance with all federal, state and local authorities. A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living. More than a company, it is a calling. To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube Key responsibilities include: * Enters and updates garnishment forms in Payroll system. Prepares and submits all check requests, subsequent payments and supporting documentation * Ensures excellent customer service standards are followed and provided to internal and external customers * Encourages teamwork through cooperative interactions with co-workers * Responds to all garnishment related questions and processes refunds and releases as required * Maintains and validates weekly garnishment file and reconciles with vendor reports * Resolves outstanding garnishment issues. Corresponds with federal, state, creditors and legal offices as necessary * Serves as liaison between company and third party vendors on garnishment issues * Reviews, analyzes and reconciles garnishment reports * Reviews garnishment orders for compliance and maintains changes in payroll system * Runs HR/Payroll system reports and queries. Performs pay period audits of selected criteria to ensure data is accurate and thorough * Keeps abreast of garnishment laws and regulations, ensuring compliance with federal, state and local requirements * Maintains and expands on payroll processing knowledge * Works with Accounts Payable to ensure all garnishment vendor controls are being properly followed and payments are processing as expected At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including • Major Medical • Dental• Vision• Flexible Spending Account • Short-term Disability • Long-term Disability • 401(K) with Company Match • Life Insurance • Tuition Reimbursement • Paid Vacation & Holidays • Continuing Education • License Reimbursement

Details: Accounting Coordinator An east Madison company is seeking an Accounting Coordinator to assist with billing, accounts payable and other general accounting duties. Qualified candidates must be flexible and have excellent attention to detail. Job Responsibilities Perform billing, accounts payable and accounts receivable duties. Work on payroll and bank reconciliations. Assist Accounting Manager with the full accounting cycle.

Details: RESPONSIBILITIES: Our client is seeking an Operations Systems Support Technician for their Madison, WI location. This is a great opportunity for a full time position with this company. Job Duties: Manages small/medium projects. Responsible for collection of requirements, development of specifications, and coordinating completion. Completes and/or coordinates development internally or with outside vendors. Develops testing strategies, coordinates testing and manages implementation phases. Capable of working with operational staff / internal systems development teams / external hardware or software vendors. Provides systems support during and outside of standard business hours on a rotating schedule

Details: RESPONSIBILITIES: Our client located in Downtown Milwaukee, WI is looking for 5 AML Analysts coming from a Financial Services background familiar with AML and Alert Adjudication. The AML Analyst is responsible for ensuring the requirements of the U.S. AML Program are maintained at a level commensurate with regulatory expectations. This role works within prescribed BSA/AML procedures to conduct suspicious activity monitoring and identify customers which pose a risk for money laundering and terrorist financing. This role assists in Suspicious Activity Reporting (SAR) and high risk customer investigations. This role analyzes and researches relevant data and escalates/reports relevant information to the appropriate AML Financial Intelligence Unit. The AML Analyst compiles evidence and documentation in compliance with BSA/AML procedures and regulatory requirements.

Details: Patient Service Representative In cities, towns and rural areas, Midwest Dental is proud to serve our hometown communities. Midwest Dental clinical team members serve the dental care needs of patients in Wisconsin, Minnesota, Iowa, Illinois, Kansas and Missouri. Our Support Center and office support team members provide the dental offices with administrative support for a variety of non-clinical functions so clinical team members can focus on what they do best – providing quality of care! We’re YOUnique. It’s how we treat each team member. We are looking for a talented professional to join our team as a Full-Time Patient Service Representative in our Madison East office. Patient Service Representatives work collaboratively with the dental team to make quality patient care a priority. As a Patient Service Representative for Midwest Dental, you will be responsible for the scheduling of patient appointments, collections of patient payments, and the overall front office administration of the office. As the first point of contact for our dental offices, this highly visible position requires exceptional communication, interpersonal, and organizational skills to provide and role model superior customer service to our patients and staff. Desired Characteristics All team members are expected to contribute to the success of Midwest Dental by demonstrating our core values of Excellence , Integrity , Accountability , Perseverance , and Joy . More specifically, we believe that successful Patient Service Representatives must have: Exceptional customer service skills Excellent oral and written communication skills Reliability and dependability Ability to maintain confidentiality Excellent interpersonal skills Ability to thrive in a team based environment Ability to be detail oriented Excellent organizational skills Ability to display a high degree of professionalism Analytical thinking and problem solving skills Basic computer skills Basic math skills The primary functions of a Patient Service Representative include: Greet and assist patients in person and via the telephone Update patient charts and patient accounts Schedule patient appointments maximizing provider’s schedule Collect and record payments from patients Explain financial obligations and payment options Process new patient paperwork Create new patient accounts Print route slips and schedules for the next day Review patient insurance eligibility from managed care list Establish and maintain patient call list Create and send failed appointment letters Pull and file charts File EOB’s Review schedules on a daily basis Confirm patient appointments

Details: Job Description: AmeriCold Logistics, the largest provider of temperature controlled distribution services in the US, is seeking a Maintenance Technician to join the team at our Tomah WI facility. Primary Responsibility: Work independently performing routine general maintenance and repair of lift trucks as well as general maintenance and repairs throughout the warehouse. Must be proficient in the troubleshooting and repair of electrical, plumbing, lift truck, refrigeration, ammonia, boilers, sprinkler systems, and carpentry. Essential Functions: 1. Performs all repair and adjustment of refrigeration system, doors, dock boards, pallet racks, sweepers, sprinkler systems, forklifts, pallet trucks, and electrical work in accordance with OSHA Standards. 2. Inspects forklifts, pallet jacks, and other operating equipment to ensure compliance with OSHA and operational standards. 3. Test, maintain, and evaluate equipment performance using instruments such as voltmeters, ohmmeters, pyrometers, and pressure gauges. Test and calibrate HVAC equipment. 4. Maintain tools and machinery in good condition and use tools and equipment carefully as instructed. 5. Maintain batteries and chargers in working order in accordance withy OSHA Standard. 6. Conducts test of safety equipment (Exit signs, fire extinguishers, sprinkler systems, etc.) to ensure OHSA and operational standards. 7. Maintains accurate preventive maintenance records. 8. Answer security alarm calls as needed. 9. Keeps work area clean and performs housekeeping duties as required. 10. Performs related work and other job assignments as required.

Details: Kelly Services in Wausau, WI has Immediate openings for Claims Processors Job duties:Will correct payment errors Analyze claims to determine eligibiltyProcess adjustmentsAdd development information to claimsRequest recoupment of paymentsRespond to telephone, written, fax and email inquiriesEducate providers on billing requirementsComply with policies and procedures, including maintaining confidentiality of information

Details: Employee Type: Full-time/Part-time Manages Others: Yes Required Education: Associate’s Degree or Higher Required Experience: At least 4 years Required Travel: No Relocation Covered: No Pharmacy Technician Instructor | Pharmacy Professional Job Description: Are you a dedicated and enthusiastic pharmacy professional ready to make a difference by educating students who are eager to train as pharmacy technicians? Bring your talents and skills to Remington College, a non-profit, non-traditional institution with high ethical standards, fostering a culture in which you can make a difference. We’re seeking pharmacy professionals with some teaching experience, to join the academic team at our Lafayette Campus on a full-time/part-time basis. Salary is competitive. Pharmacy Technician Instructor (Non-Profit Education) Job Responsibilities: As a Pharmacy Technician instructor, you will train students in your field of expertise using accepted and approved instructional methodology. Additional responsibilities include: As a Pharmacy Technician instructor, you will- Instruct and evaluate students in your area of specialty with approved materials. Keep up-to-date with, and effectively use, technology and media in classes. Track student attendance and grades. Attend faculty/staff meetings and in-service meetings. Implement and adhere to all school policies. Participate in graduation ceremonies. Perform other duties/participate in special projects as assigned. Pharmacy Technician Instructor (Non-Profit Education) Benefits: We offer our full-time employees a comprehensive benefits package including: Medical, dental, and vision Insurance. Life and AD&D insurance. Short-term and long-term disability insurance. 401(k) plan. Flexible spending accounts. Tuition reimbursement. Employee family scholarship program. Paid time off. Learn more about us at Remington College – Lafayette Campus . How to Apply: If you’d like to be part of our dynamic, fast-paced, and growing company and you meet the preceding qualifications, please click the APPLY NOW button . We provide reasonable accommodation where appropriate to applicants with disabilities

Details: Infinity has an opening for an impact player on our championship team. Bring your Web/mobile experience and eye for design to one of the most successful publicly-traded companies in the industry. Infinity Property & Casualty is currently seeking a PHP Web Designer to join our championship team in Dallas, TX. New Graduates/Junior Level PHP Developers & Designers are Encouraged to Apply! Relocation assistance available __________________________________________________________________________________ Position Summary: In this position, you will become a member of Infinity’s National Marketing team as a Web/Mobile Designer. You will have a passion for design to help us take our digital concepts to the next level. In addition, you must have a strong understanding of what makes a successful website experience across multiple devices.

Details: 6 Months onsite contract. Local candidates. Performs a wide variety of Market Research and Project Management related tasks in support of the implementation of a global consumer experience measurement program. Tasks include:- - Utilizing project management skills to help the team successfully launch the overall program - Collaborating and communicating with various stakeholders (e.g. internal teams, field teams, dealers, insight suppliers) - Overseeing various work stream timelines and output - Assembling PowerPoint presentations to share with internal stakeholders - Using established procedures and instructions to accomplish goals successfully and on time - Exercising strong interpersonal and organizational skills - A minimum of 5 years of experience in Marketing, Market Research, or a related field. - Requires the ability to plan, prioritize, and manage multiple projects effectively in an ambiguous, fast paced environment. - Possess knowledge of principles, practices, and procedures in consumer insight measurement and project management. - Strong ability to be resourceful and learn new technologies to adapt to stakeholder needs. - Proven past results with collaborating and influencing others. - Excellent written and verbal communication skills a must as well as strong interpersonal skills. - High proficiency in MS Office, especially PowerPoint and Excel. - Bachelor’s degree in Marketing, Market Research Tejas Brahmbhatt 973-841-2204

Details: Are you a Quality Assurance Leader ready to take on a growing QA Testing Team and take them to the next level as recognized Business Partner within the organization? Join our team at Permanent General Automobile Insurance Services! We have been writing automobile insurance throughout the United States for over 50 years, providing affordable insurance options to high-risk, “non-standard" drivers. We continue to experience rapid growth and have an immediate opening for a Desktop Support Team Lead Here at Permanent General, we offer an employee-friendly, fun and challenging work environment and provide excellent training and a well-defined career path. We pride ourselves on teamwork and quality customer service. If you do too, and if you meet our qualifications, we want to talk with you! This position is located in Nashville, TN. Relocation assistance is available. Director of Quality Assurance Job Responsibilities In this role, you will direct all activities related to the testing of PGC’s applications (new and existing) including staffing, policies and procedures, status/MRP reporting, process improvement / automation/best practices and departmental relationship building/maintenance. Overseeing a contingent of QA analysts, QA senior analysts and QA supervisors, you will take whatever actions are reasonable/affordable to ensure that a) applications are released into production with as few errors as possible and b) that the appropriate mechanism is deployed to close the loop between incidents identified and errors detected and a permanent fix that continuously reduces the number of incidents and errors. Your specific duties as QA Director will include: Lead the development and enforcement of quality assurance measures and testing standards for new applications and enhancements to existing applications throughout their development/product lifecycles. Ensure the standards comply with regulatory standards, industry standards and accepted best practices. Implement, capture, report (departmental and MRP) and fine tune the appropriate metrics to measure the effectiveness of the staff and the quality of QA’s output. Direct the analysis of formal test results to discover and report any defects, bugs, errors, configuration issues and interoperability flaws. Direct the analysis of documentation and technical specifications for any new application under deployment or consideration to ensure it achieves its intended functionality. Participate in PGC change control process to ensure any changes to applications are implemented with no impact on the business. Minimizing planned and unplanned outages is a continual needs improvement responsibility for all IT management. Identify and justify the utilization of any tools that may improve the time-to-market and quality of QA’s output. Develop regression and base case test strategies for all existing applications to ensure optimum performance and quality across all applications with a focus on reducing test cycles/test time to facilitate a faster time to market for system changes/enhancements without sacrificing quality. Document overall test procedures for all systems ensuring project supervisors and test analysts document procedures for commonly used testing techniques. Participate in project sign-off process, auditing to ensure adequate testing is performed prior to implementation. Communicate test progress, test results, and other relevant information to project stakeholders and executive management. Communicate daily with QA supervisors and analysts to ensure resources are being fully utilized and to prioritize projects according to urgency and/or business impact. Ensure analysis hours and testing hours are logged into the project system. Develop and maintain a closed loop mechanism that continuously determines the cause of incidents or post elevation errors and creates a permanent fix that over time reduces the number of incidents and errors. Focus on ways to automate the testing process via process and tools that will increase time to market, improve quality and contain headcount. Work collaboratively with other IT managers to ensure a positive departmental environment, a teamwork oriented culture, a can do attitude among associates and a one voice approach to company policy. Perform personnel management duties including interviewing, hiring, preparing staffing plans, scheduling, attendance tracking, time-off approvals, conflict resolution, preparing performance appraisals, assigning projects, recommending additional training, corrective counseling, promotions, salary reviews, terminations, etc. Delegation to direct reports is appropriate for many of these responsibilities where the Director would serve as a reviewer of their deliverables. Interface with the IT development groups and the user community to solve technical issues including troubleshooting and determining appropriate course of action to rectify problems. Actively participate in strategic planning with the IT management team. Keep abreast of trends in the insurance industry and QA through training, attendance, at conferences and trade publication reading, and incorporate those practices into PGC as appropriate. Work with the IT management team to develop the annual operating and capital budgets and be accountable for managing to his/her portion of the budget. Follow as closely as possible the attached PGC IT Manager General Expectations as is applicable to the position. Ensure that the QA staff is interfacing with the user community to solve technical issues including troubleshooting and determining appropriate course of action to rectify problems. Take a leadership role as needed when the results are not meeting user expectations. Maintain an awareness of current business needs and offer suggestions on how IT can assist with meeting those needs. Spend sufficient time with departmental management to understand their technology needs, to find out what QA can do to improve their business and to develop and execute plans to address the identified needs.

Details: J2EE SME’s,/SOA Consultants we need your technical expertise! Navy Federal Credit Union is seeking an expert level SOA Consultant/J2EE SME to join our IT team. This is a great career opportunity with an established, reputable company! Recognized by Fortune as one of the 100 Best Companies to Work For, our employees enjoy competitive compensation, advancement opportunities, and a dynamic work environment. Plus, we’ve never had a layoff in the history of our organization; that’s job stability that you won’t find anywhere else! If you’re ready to take your IT career to the next level, it’s time to join our team. This position can be based in Vienna, VA OR Pensacola, FL. A robust relocation package is available for qualified candidates! This opportunity is not available for remote/telecommute applicants. POSITION SUMMARY: In this role, you will support Application Development’s Service Oriented Architecture (SOA) initiatives by developing, implementing, and overseeing the organization’s approach to service development, management and monitoring. In Addition You Will: Serve as subject matter expert in the service oriented architecture arenas. Provide leadership to project teams for enterprise services development and validation. Ensure continuous transfer of knowledge by providing senior technical SOA expertise and guidance. Play a key role in the evolution of SOA governance and the SOA Center of Excellence (CoE). Lead SOA governance development workgroups to ensure collaboration and acceptance of new governance processes Provide expert guidance on developing applications which use all or most of the SOA stack to provide a high quality, customized application Provide SOA leadership on large, highly complex projects ensuring reusable services are identified and where necessary, developed Remain abreast of emerging technologies, industry best practices, trends and evaluating their potential application in NFCU systems Establish KPIs for the SOA team and measurements to assure compliance Leverage SOA experience to resolve SOA development challenges