La Crosse Job Listings

Details: Do you have project support experience in the construction industry? Are you open to a long term temporary role with a great company in the Fox Cities? Do you have excellent project coordination and communication skills? If so, we have a great opportunity for you! Our client in the Fox Cities is seeking a Temporary Project Manager Assistant to start in early to mid June for a number of months. Summary of job duties: maintain project coordination and administrative support for the various construction field projects for this client. This position will be covering for an individual who is on leave and plans to return. Essential Duties and Responsibilities: *Initiate job set-up, billings, and provide appropriate lien waivers and other documentation *Track and maintain all subcontracts, POs, RFIs, change orders, bonds, lien waivers and more *Updates and maintains job information, such as financial, quantities, contacts, and contracts *Maintain filing system for field and office teams to utilize (both electronic and hard copy) *Enters budget set-up of projects, preparation for Owner meetings, and month-end preparation *Run and prepare various financial reports *Develop and maintain spreadsheets *Assist with tracking and analyzing job costs *Assists with calculating job costs including tax costs *May assist with collections phone calls for outstanding invoices *Any office support activities including large scale photocopying and filing, mail and package management, take meeting minutes and distribute them *Communicate effectively and often with Project Managers *Communicate effectively and often with clients with intent to maintain great client relationships Time period: about a three month assignment, may run longer. Pay rate: $18-24/hour

Details: Un Asistente de Gerente de Restaurante con Embassy Suites Hotels es responsable de asistir al encargado de dirigir y organizar las actividades y servicios de una salida alimentación y bebidas del hotel (restaurante, salón, servicio de habitaciones, cafetería, etc) en el continuo esfuerzo del hotel para entregar servicio al cliente excepcional. ¿Cómo será la experiencia de trabajar para esta marca de Hilton? Uno de los nombres más reconocidos en la industria, Hilton Hotels y Resorts ofrece a los viajeros un mundo de experiencias auténticas. Hilton sigue siendo un innovador y con visión de futuro líder de hospitalidad que ofrecen lo mejor de sus productos de calidad, servicios y comodidades para asegurar que cada huésped se siente cuidado, valorado y respetado. Desde bailes inaugurales y premio internacional galas en eventos de negocio y momentos personales, Hilton es donde el mundo hace historia, cierra el acuerdo, tostadas y las ocasiones especiales se aleja de todo. Hilton Hotels y Resorts es una de Hilton Worldwide de diez marcas líderes en el mercado. Para obtener más información, visite www.hiltonworldwide.com. Si se entiende la importancia de mantener la reputación de la marca y lo que se requiere para proporcionar una experiencia de hospitalidad reconocido a nivel mundial, que puede ser la persona que estamos buscando para trabajar en equipo con Hilton Hotels and Resorts. ¿Qué estaré haciendo? Como Asistente de Gerente de Restaurante, usted sería responsable de asistir al encargado de dirigir y organizar las actividades y servicios de un alimento y la bebida de salida del hotel (restaurante, salón, servicio de habitaciones, cafetería, etc) para ofrecer una experiencia excelente de huéspedes. Específicamente, usted sería responsable de realizar las siguientes tareas con los más altos estándares: Colaborar en el seguimiento y desarrollo de desempeño de los miembros del equipo para incluir, pero no limitado a, proporcionar supervisión, la realización de asesoramiento y evaluaciones y la entrega de reconocimiento y recompensa Colaborar en el seguimiento y la evaluación de las tendencias de calidad del producto, servicio y satisfacción, evaluar y tratar los problemas y hacer mejoras en consecuencia Garantizar el cumplimiento de las normas de salud, seguridad, saneamiento y conciencia de alcohol Ayudar a iniciar y ejecutar la comercialización y el aumento de las técnicas de venta para promover restaurante de comida y bebidas, y los servicios y maximizar los ingresos totales Asistir en reclutamiento, entrevistas y capacitación del personal Actuar en ausencia del director, según sea necesario

Details: Polaris Industries is Now Hiring for Assembly Operators! These Great opportunities are for the Osceola, WI location assembling the Victory and Indian Motorcycle Engines! 1 st shift: Starting wage $14.17 per hour 2nd shift: Starting wage $14.92 per hour Raises at 3 months and 9 months Long term, contract to hire Weekly Pay! APPLY ONLINE OR CALL TODAY: 715-294-5395

Details: Insurance Sales Representative—Outside sales, no experience required Washington National Insurance Company's largest American marketing partner, PMA USA , is looking for the right individuals who have the desire to earn a good living, work a flexible schedule and provide solutions for wealth preservation and creation to families and individuals. Y ou can make a huge impact on your community and future by educating, advising and servicing clients to improve their quality of life. This position is a territory-based, outside sales role, with opportunity for rapid advancement to Field District Manager. You will be servicing our current rural and urban customers (local farmers, ranchers, and small business owners). Desired Skills and Experience: Our sales teams have been built with individuals from various backgrounds, many of whom did not have previous sales or insurance experience. Experience is not a requirement, but a plus. Our comprehensive training program will assist those that are unlicensed in attaining necessary credentials, which is a short and easy process. We do find, however, that our top sales performers all have the following skills and abilities: Motivated and goal-oriented A professional presence and demeanor A dedication to customer service Ability to travel in state Experience with prospecting, networking and/or new business development Passion for making a difference in the community Stable work history Excellent communication and time management skills Coachable and competitive spirit Ability to earn client trust, along with excellent relationship management skills

Details: Large manufacturing company in New Berlin, WI in need of several 1st shift electrical assemblers! Looking for 3+ months experience in solding OR wiring. Electrical Assembly includes: Cut and measure wire or cable to ensure all wires will operate properly. Prepare wire or cable for next process in production. Solder as required; clean solder areas with alcohol to remove debris and excess solder. Crimp pin/sockets onto the wires or cables; assemble into connector. Apply heat shrinks, sleeving, labels and spot tie as required. Full benefits offered 1st shift About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Details: Customer Service Representative Job Description of Customer Service Representative : A Customer Service Representative provides exceptional customer service to all customers. This includes handling store operational tasks as delegated by Store Management. Our Customer Service Representatives are empowered to make decisions every day which will make our customers happy with their overall experience at Family Video. We look for smart, talented, energetic individuals who we train and then let you make decisions to help our customers and improve our business!

Details: Production Worker Hudson, WI Pay $10.50 - $11.75 per hour PRODUCTION needs: Assembly and Packaging - 1st and 2nd shift Machine Operators 1st, 2nd and 3rd shifts Positions are Temp to hire Screening includes background check and drug test Will train for any capacity Emphasis is on reliability, good work ethics and a desire to learn the processes When hired company offers: Medical, dental, vision, life ins., 401k, vacation and holiday pay Hudson, WI $10.50 - $11.75/ hour Apply at: Baron HR 2521 Hanley Road, Suite 600 Hudson, WI 54016 Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.

Details: Company Summary: The Community Blood Center (CBC) collects blood from donors, processes it in our laboratory, and prepares it for hospital patients. We currently provide 18 Wisconsin and Michigan hospitals with a full range of blood components, including red blood cells, platelets and plasma. CBC operates neighborhood donor centers in Appleton, Oshkosh, Little Chute, and Woodruff, along with 8 self-contained blood drive units: 5 bloodmobiles and 3 indoor blood drive units. Last year, volunteer donors gave more than 50,000 blood donations with the Community Blood Center. Description: The Donor Services Technical Writer is responsible for effective technical writing for Donor Services systems and related infrastructure including Standard Operating Procedures (SOPs), supplementary documents, job aids and training materials in accordance with regulatory requirements and other Current Good Manufacturing Practices (cGMPs). Primary Job Responsibilities: Works closely with Collections SMEs and Donor Services Systems Coordinator to create and maintain procedures related to Vista and Dovac Elite software systems. Promptly reports errors requiring SME review for resolution to CST or other designee. Manages and/or actively participates in projects related to Donor Services systems including interfaces with other department systems and software. Tracks and implements opportunities for procedure enhancements through end user feedback. Regularly assesses opportunities for procedure enhancement utilizing deviation management data. Promptly responds to user questions and concerns. Creates/maintains/revises user training modules and guides related to donor services procedures. Assists with training of new procedures to applicable donor services team members.

Details: We are looking for great drivers and dock workers to become part of the YRC Freight family . YRC Freight believes its people are what makes the company great. That’s why YRC Freight provides benefits that include competitive pay, paid time off and holidays, 100 percent paid health care and potential profit sharing. As a Combination City Driver / Dock Worker for YRC Freight, you will be the face of the company, and you’ll do your job with the safest equipment and best training available! YRC Freight drivers are trusted professionals and experts at what they do. They are the reasons YRC Freight customers remain loyal and keep coming back! If you’re ready to go the extra mile and let your professionalism shine, it’s time to get on board with YRC Freight. RESPONSIBILITIES Combination City Driver / Dock Workers must be able to perform all of the duties of a city driver and a dock worker: To operate various tractor-trailer combinations or straight trucks between Company terminals or yards and customer facilities or work sites; to sort, handle, load and/or unload freight at Company and customer locations in a safe, efficient, and timely manner. To efficiently sort, handle, and load and unload freight into and from over-the-road equipment, containers, city trailers and/or straight trucks in accordance with oral and written instructions, as well as federal and state regulations

Details: Are you talented in both accounts payable and payroll? We have a great job opportunity in Germantown, WI for an Accounts Payable and Payroll Specialist. If you have processed multi-state payroll and full cycle accounts payable, you could be the right candidate. You will be responsible for a bi-weekly payroll as well as cutting checks, invoicing and reconciling bills. To be considered for this position, you must have at least two or more years of recent accounting experience. As an Accounts Payable and Payroll Specialist your responsibilities include: • Processing multi-state Payroll for 100 employees bi-weekly • Accounts Payable including check runs, invoicing, filing, and reconciling bills • Support the HR and Benefits colleagues • Make daily bank deposits and reconciliations • Back up Accounts Receivable Your qualifications: • High School Diploma and Associate’s Degree preferred • Two or more years of payroll and accounts payable experience • Familiarity working with ADP or similar systems • Ability to pick up ad hoc accounting and human resources projects • Comfortable being the lone processor and supporting the Director of Finance If you are someone who likes to stay busy and have what it takes, we would like for you to apply to be a part of our client’s team in Germantown, WI.

Details: Call to learn more about our new offerings!!! Tuition reimbursement program (Pay off your student loans) New wage scale The Villa at Bradley Estates & The Villa at River Parkway Skilled Nursing centers and a member of Villa HealthCare, are currently looking to add *RN Staff Nurses* to their team! The Staff Nurse is a professional who provides direct nursing care to the patients and residents as well as supervises the nursing activities performed by the certified nursing assistants. Such care and supervision must be in accordance with current federal, state and local standards, guidelines and regulations that govern our facility and as may be required by nursing management to ensure that the highest degree of quality care and cost effectiveness is maintained at all times. BE THE ONE Villa Healthcare isn’t simply a name, it’s a status. It is how we pledge to attain a higher levelof excellence within our industry. With guiding principles of ExceptionalCare, Unexpected Luxury, and Passionate Service , having Villa next to aname brings a new level of expectations. It’s a promise to partner with leading hospitals and physicians, inorder to provide unmatched clinical services and programming. It’s a promise toinvest significant capital into the physical plants to provide state of theart, hotel like services and amenities. And it’s a promise to provide a teamthat is passionate about wowing the customer. We aren’t just looking for anotheremployee; We are looking for someone who could BE THE ONE Compassionate. Are you the person that returns the lostdog to the address on the collar? Do youkindly take the arm of a complete stranger holding a white cane, and help himcross the busy intersection. Energy &Enthusiasm. Can you thrive in a fastpaced environment and pride yourself on your strong work ethic. Do you see change as a new opportunity and isyour outlook contagious? Results-oriented. Do you enjoy the process and are you allabout great results? Are you loved byyour residents and coworkers alike because you go the extra mile for them? If you are lookingfor more than just another job, If you are theperson described above, Then, we’d love totalk to you. You could BE THE ONE that makes the difference in ourpatient's life.

Details: Dietary Aide & Dietary Cook Christian Home and Rehabilitation Center offers: Short Term Rehabilitation, Long Term Care, Assisted Living and Memory Care. Our Mission Statement: enriched by our Christian philosophy of care and compassion, we are a model of healthcare excellence in meeting the physical, emotional and spiritual needs of those lives we touch. Christian Home and Rehabilitation Center in Waupun, WI has Immediate Openings for: Dietary Aide and Dietary Cook This is a PART-TIME Position with AM and PM Shifts. We are willing to hire 1 individual to work both positions and be FULL-TIME. Job Responsibilities: Assists in the preparation and serving of food on a large scales, and in the cleaning of the Dietary Department. Training could include learning Cook position as a back-up, creating opportunity for additional hours.

Details: Outstanding Registered Nurse, RN - Pediatric Clinic - Opportunity at Barksdale AFB, LA! Come Join Our Team of health care providers at Barksdale AFB and experience the immense pride others have discovered in caring for Military Members, their Families and Retired Military Veterans! * Excellent Compensation & Comprehensive Benefits! * Full Time Position Days, Monday - Friday! * NO Weekends! NO Call! NO Holidays! * PTO! 10 Paid Federal Holidays! 5 Paid Family Days! * CME Stipend! * Malpractice Insurance Provided! DUTIES: The duties include but are not limited to the following: * Performs comprehensive health assessments of children from birth through eighteen years of age. Comprehensive health assessment includes obtaining a complete and accurate health history from the patient and/or parent/legal guardian; performing a complete and accurate physical examination; and administering selected measures of physical, cognitive, and psychosocial development in accordance with the standardized guidelines for specific measurement tool (e.g. DDST II). * Orders/performs selected diagnostic tests and procedures (laboratory and radiological) as indicated by the patient's condition. * Using the database obtained in the health assessment and diagnostic studies, interprets clinical findings and develops a complete, accurate differential diagnoses/health care problems list. * Identifies and appropriately uses available resources in meeting the health care and health education needs of patients and families, including but not limited to consultation with the pediatrician, other physicians, and allied health professionals. * Within the scope of practice, develops and implements health promotion, illness/injury prevention and therapeutic plans congruent with the client's diagnosis, health care problem or need. Provides developmentally appropriate anticipatory guidance education, and counseling to patients and their families. * Provide outpatient services for pediatric patients as scheduled by the Government. * Performs procedures for patients as scheduled to include, but not restricted to, venopuncture and bladder catherization. * Conducts immediate evaluation and management of emergency problems as they occur. * Coordinates patient care through a continuum and facilitates the achievement of optimal outcomes in relation to care, quality and cost effectiveness. * Ensures compliance with standards of care and practice in accordance with all established policies, procedures, and guidelines used in the medical treatment facility. Provides care within ethical and legal boundaries. * Assesses patients. * Effectively communicates and collaborates with a diverse group of people for the purpose of informing the healthcare team of plans/actions, for teaching/education to benefit the patient/family and organization. Effectively uses appropriate communication format in addressing professional issues. * Excellent oral communication skills for patient/family education and telephone triage of patients. Telephone and in-person assessment/evaluation includes the determination of optimal time and location for patient management (ER, Clinic, home care) and follow-up care as required. Prescribes and communicates treatment plans and patient teaching in accordance with established pediatric protocols. * Excellent written communication skills to perform accurate documentation, both written and electronic, of all activity in accordance with requirements. * Recognizes adverse signs and symptoms and react quickly in emergency situations. * Skilled in setting up, operating and monitoring specialized medical equipment such as IV infusion pumps, cardiac monitoring devices, EKG units, oxygen analyzers, nebulizers, and other unit specific equipment. * Completes orientation and competency verification programs in accordance with (IAW) unit guidelines. * Participates in the orientation and training of newly assigned personnel, as appropriate. * Encourages team building and enhances work knowledge by cross-training/augmenting other units as appropriate. * Serves and participates in committees, functions and other meetings as directed. Provides relevant and timely information to these groups, and assists with decision-making and process improvement. Participates in customer service initiatives, and medical readiness activities, designed to enhance health services. * Ensures a safe work environment, employee safe work habits and patient safety IAW regulatory agencies, infection control policies, and process improvement initiatives.

Details: Director of Nursing Come work with a caring and dynamicteam of professionals! Atrium Post Acute Care of Stevens Point is seeking aDirector of Nursing. This supervisory position involves delegation, responsibilityand accountability. The DON will direct the overall operation of the nursingdepartment in accordance with current nursing and medical practices andprocedures as well as applicable federal, state and local standards, guidelinesand regulations, and as directed by the facility to assure that the highestdegree of resident care is maintained at all times. At Atrium Post Acute Care of LittleChute, the main duties and responsibilities of a DON include, but are notlimited to: · Assuming the leadership, authority,responsibility and accountability of directing the nursingdepartment · Assistin the development and implementation of policies and procedures,establishing rapport with other departments to ensure all servicesand activities are properly maintained to meet the needs of the residents · Ensuresproper nursing documentation and conducts regular chart audits · Participatesin discharge planning, development and implementation of care plans, and residentassessments · Participatesin facility committees as required to assist in evaluation and implementation of recommendations from the committees, e.g., Quality Assurance, ResidentCouncil, etc. · Individuals must be available towork evenings, weekends, and holidays if necessary

Details: Ref ID: 04670-002002 Classification: Receptionist/Switchboard Compensation: $10.00 to $12.00 per hour OfficeTeam is looking for an outgoing Front Desk Coordinator in the Baton Rouge area. Front Desk Coordinator will be responsible for managing the company's lobby area, greeting and directing all visitors and vendors. Front Desk coordinator will be responsible for distributing mail and packages, as well as preparing vendor invoices. Front Desk Coordinator will be responsible for answering incoming calls, maintaining and updating office signs, complete weekly supply orders, and maintaining the projects department emails. Front Desk Coordinator needs to have the ability to get along with others and have strong verbal, and written communication skills.

Details: Medicare Supplement Sales Manager It is our goal to exceed our customers' expectations for the products we market and the services we provide. This must be accomplished for the Company to be successful. Every employee must understand this goal and how their job assists the Company in its achievement. For this position this means: Focus: Pro-actively recruiting, training and developing agents while leading the growth of sales in the Division Office. Standards: Both sale and service provided by agents are to meet or exceed customer expectations for service. Responsible for recruiting, hiring, training and supervising agents. Retains productive agents by rewarding as appropriate and terminates agreements as necessary. Keeps abreast of State and Federal regulations regarding the sale of insurance products. Ensures sales and marketing efforts are supported by meeting or exceeding standards. Supports Region and Home Office and may establish sales promotions to promote agency group products and increase sales. Reviews monthly and annual reports tracking budget variance, production, and persistency for agents and the Division Office. Ensures standards for the Division Office objectives are met or exceeded. A great benefits package is part of the Medicare Supplement Sales Manager package including a 401k and matching program, company retirement and full insurance plan, and relocation assistance offered as well.

Details: Ref ID: 04600-9879810 Classification: Payroll Processor Compensation: DOE Firm is seeking to fill their recently open payroll clerk position. The assignments at fast paced company located in the Greater Milwaukee Area. This temporary Payroll Clerk assignment offers the opportunity for full time employment for proving candidates. As a Payroll Clerk, you will be responsible for data entry, reconciliation of timecards, paycheck distribution and providing statements to various departments. This is great opportunity for clerks to have a chance to grow with a firm.

Details: Company: Leadingproducer of inorganic minerals Position: SeniorReliability Engineer Location: Lafayette, LA Area Compensation: Commensuratewith Experience Benefits: Comprehensive Insurance,Relocation and Retirement Package _____________________________________________________________________ SUMMARY: The b asic function of the SeniorReliability Engineer within the Maintenance Excellence Process is to drive reliabilityimprovements. This involves insuringrequired data is being captured in CMMS or other designated systems, drivingRoot Cause Analysis, creating and analyzing Pareto reports, and driving theimplementation of cost effective improvements through expense or capitalprojects as well as driving improvement of operating or maintenancedisciplines. The Senior ReliabilityEngineer will actively participate in Capital projects to ensure reliableequipment is installed that can efficiently be maintained and monitors existingPM/PdM programs and other historical trends or KPI’s for early identificationand resolution of reliability issues. EssentialDuties and Responsibilities: Lead Root Cause Failure Analysis efforts for jobs triggered by documented procedures or at the request of unit superintendents. Provide direction to planning on the necessary spare parts required for new/modified equipment installations. Provide input to planning on BOM changes or creation. Monitor PM / PdM plans to insure compliance is maintained or agreement is documented when scheduled PM’s cannot/will not be executed as planned. Leading cross functional group in continuous review of a unit's existing PM/PdM program. Developing specific procedures, programs, and methods to insure unit needs are met and maintained. Insuring frequency and scope of inspections adds value based on failures, findings, and current business environment of the unit. Utilize data from work order history and activity reports, production lost opportunities, and results from PM/ PdM inspections to develop Pareto reports. Perform necessary analysis to identify changes that will provide the most cost effective solution to specific process unit problems. Shepherd the implementation of the identified reliability improvements through operating and maintenance discipline improvements or implementation of plant and capital projects. Drive the development and resolution of top failure causes identified in Pareto reports. Seek new technologies as appropriate. QualifiedCandidates email resume in MSWord to: About TheRiver Group Resumes presented to The River Group arenever submitted to a client company unless the candidate authorizes thesubmission of the resume and agrees to become a candidate for the position. After your resume is submitted to thecompany you will be assisted in every way possible throughout the recruitingprocess, including preparation for the telephone and personal interview,gathering references, evaluating offers and managing the negotiations THE IDEAL SENIOR RELIABILITY ENGINEER CANDIDATE MUST HAVE: A BS Degree in engineering, preferably in Mechanical Engineering. Minimum of 3 years maintenance experience dealing with reliability, design, planning and scheduling (CMMS) and Predictive/Preventive maintenance concepts. Leadership and capital project experience in a heavy industrial production facility is a PLUS. Computer proficiency with Excel, Word and CMMS is required.

Details: Our client, the largest Managed Healthcare, for profit firm, is currently seeking a Finance Operations Specialist for a 3-6 month temporary position with the possibility to convert into a permanent role. The position is located in Waukesha, WI. By working for our client, you will be exposed to a large company (listed on the NYSE), work for a leader in health care solutions, work in a fast paced corporate environment and be an integral part to the Finance team. In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect: - Competitive pay - Paid holidays - Year-end bonus program - Recognition and incentive programs - Access to continuing education via the Kelly Learning Center The hours for this position are as follows Monday to Friday 8:00am-4:30pm Your responsibilities will include (but not limited to): Responsible for performing diverse operational financial and policy activities of a non-routine nature Interprets and communicates departmental and organizational policies and procedures Receives, validates and enters information into Finance systems Adheres to maintained internal controls and tracking reports for reconciliations and analysis. Monitors and updates controls to ensure compliance Conducts independent analysis for the purpose of resolving complex and varied work process issues Winning candidate will have at least a HS Diploma, 4-5 years relevant work experience or any combination of education and experience, which would provide an equivalent background. AA Degree in Accounting preferred. Strong understanding of Excel is needed. **Important information : This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (1-248-893-6633, ), however, your resume should be uploaded via the “SUBMIT RESUME” button included within** Why Kelly ® ? At Kelly Services ® , we work with the best. Our clients include 97 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services ® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Details: SUMMARY: Responsible for developing, leading, and managing a Workforce Planning Team in a growing, dynamic, and fast-paced environment, while serving as the Forecasting, Scheduling and Real-Time Management ("RTM") Subject Matter and trending expert for the Contact Center. Primary responsibilities include producing accurate Long, Medium, and Short-Range Staffing Forecasts, developing highly efficient Agent Schedules to deliver upon the Forecasts, and effective management / utilization of the Workforce Management Suite (technology). This position requires strong analytical skills, ability to make quick, practical and financially prudent decisions in a highly ambiguous environment, and the desire to embrace continuous improvement all while leading by example. This role also requires an effective communicator who can virtually manage staff in remote locations and work with business partners across all levels of the organization to meet business unit goals, client goals, and corporate objectives. ESSENTIAL RESPONSIBILITIES: Supervise, lead, coach, and develop a specialized Workforce Planning team in defining best practices for producing accurate call volume and Average Handle Time ("AHT") Forecasts and agent schedules that will optimize cost effectiveness and operational efficiency, while meeting Service Level objectives to deliver a high degree of Customer Satisfaction ("C-Sat"). Analyze trends within assigned operations, including contact volumes, contact patterns, staff productivity, staff capacity and resource allocation, and use the analysis results to forecast contact arrival patterns. Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues. Work with marketing and finance partners to understand key call drivers (such as specialty programs and environmental issues) and capacity needs. Leverage and manage historical data from previous initiatives and pilots to develop educated assumptions for planned initiatives and future forecast periods. Assure accurate monthly/weekly/daily/intraday forecasts and assure alignment with call routing applications. Lead daily Operational meetings with Management, to ensure everyone is proactively prepared for the expected events of the day. Manage configuration and support of ongoing initiatives such as flexible schedules and PTO allowances. Manage schedule interface staffing rules and settings to maximum use of the application and assure a positive end user experience. Assure timely system updates of staff movement, historical results and proper trending within the WFM application. Provide real time and historical contact center data to management team, including key performance indicators such as AHT, Shrinkage, Adherence, Conformance, Service Level etc., working closely with them to proactively identify ways to improve results. Serve as an internal expert on Key Performance Indicators ("KPIs") that impact the contact centers ability to consistently and effectively meet its Service Level (TSF) and C-Sat expectations. Lead a team of Reporting Analysts responsible for providing weekly "Outlier Management" reports to the Contact Center Leadership team on the Contact Center's KPIs. Assume ultimate responsibly, along with Vice President and Director, for daily Service Level attainment of +/- 3% of Service Level objective through properly Forecasting call volumes and AHT, producing efficient schedules, and effectively managing the intraday operation. Drive the Workforce Planning team to meet its weekly, monthly, and annual expectations on the critical Forecasting Accuracy, Schedule Efficiency, and Agent Delivery KPIs that are specific to the Workforce Planning team. Recommend, organize, develop and help implement process improvements and training enhancements, using experience and facts to support. Other duties and special projects as assigned. JOB REQUIREMENTS: Bachelor's degree in General Business or equivalent knowledge and skills obtained through a combination of education, training and experience. 3-5 years of experience in Call Center Management. 3-5 years Customer Service experience. 3-5 years Supervisory experience with ability to influence and drive results. Strong Analytical, Math, Reasoning and Investigative skills. Ability to prioritize, organize and summarize data from multiple sources Strong attention to Detail/Process with strategic thinking and planning skills Strong Leadership qualities, a good sense of judgment and a high degree of confidentiality Excellent interpersonal skills including strong listening, written and verbal communication, with ability to clearly and professionally communicate with others Proficient computer skills and working knowledge of Microsoft Office applications including Outlook Email, Power Point, Word and Advanced Excel skills Experience forecasting with WFM applications and working with call routing strategies Leverage a forecasting and scheduling tool to predict call volume to plan for appropriate staffing requirements. Comfort with Ambiguity