Milwaukee Job Listings

Details: Now Hiring Part Time SCHOOL BUS DRIVERS in Muskego, WI Imagine a job that you can fit around your other commitments, like the kids, or sports clubs. A job where you get to do something really worthwhile. And a job with real values, where you’ll feel like you’re part of a great big family. Stop imagining - that’s just what being a part-time First Student school bus driver or monitor is really like. It offers flexible hours, time off during school holidays, and lots of opportunities to work overtime on chartered trips. Plus, our commitment to putting customers first, dedication to safety, and ambition to deliver the best means we’ve created a working environment that you’ll love. And because we’re a huge company with 120,000 staff and over 2.5 billion customers worldwide, you’ll also enjoy real security, a brilliant future, and plenty of rewards like fantastic training, generous signing on bonuses, and paid days off.

Details: Engineering position will be held accountable for delivering the following: • Design, analyze and develop motorcycle accessories • Provide technical support for existing motorcycle accessory kits • Provide technical oversight and direction to multiple suppliers • Strong verbal and written communication skills • CAD modeling utilizing Pro/Engineer a plus • Timely completion of tasks using engineering tools, predictive analysis and conventional engineering calculations with documentation supporting the analysis • Develop and track project plans • Perform DFMEAs, develop test plans and monitor test activities • Creating, presenting and organizing product design documentation See attached job description for more details Job Summary This Engineering position will be held accountable for delivering the following: Design, analyze and develop motorcycle accessories Provide technical support for existing motorcycle accessory kits Provide technical oversight and direction to multiple suppliers Strong verbal and written communication skills CAD modeling utilizing Pro/Engineer a plus Timely completion of tasks using engineering tools, predictive analysis and conventional engineering calculations with documentation supporting the analysis Develop and track project plans Perform DFMEAs, develop test plans and monitor test activities Creating, presenting and organizing product design documentation 18 month contract, possible extension

Details: Do you love an entrepreneurial feel but the stability of a growing and profitable company? Is the flexibility of managing your own schedule and owning your projects important to you? Do you welcome the opportunity to get creative with providing technology solutions and thrive off of learning cutting edge technology ? At Meridian IT, we work in a fast-paced environment where our employees are valued and trusted to get the job done. If you join our team, you’ll be working with some of the best in the business. So what does this particular job entail, you ask? SUMMARY The Sr. Network Engineer is an experienced technical resource responsible for developing and implementing end-to-end solutions to complex business networking and communications problems for new and existing clients. This individual will work with the Project Management Office to staff project-based network implementation work, as well as respond to ad-hoc support and implementation requests. The Sr. Network Engineer is responsible for the entire lifecycle of an engagement (planning to close) to which they have been assigned. This engineer will work with the sales team in a pre-sales role to develop and position technology solutions. Presentations, face-to-face meeting and conference calls are a critical part of this position. The ability to properly and professionally manage customer expectations and to calmly handle stressful and complex troubleshooting scenarios are requirements of this position. ESSENTIAL DUTIES AND RESPONSIBILITIES Pre-Sales Opportunity Development Assist Account Managers with the development of qualified opportunities through remote and on-site customer meetings; Gather all of the relevant business and technical requirements to develop the appropriate solution; Develop solution proposals that define customer expectations, product and services requirements that are necessary to achieve documented client objectives; Develop and lead technical hands-on integration of various products for proof of concepts and demo center demonstrations; Develop project documentation including: bills of material, service estimates, statements of work, high-level project plans, architecture designs, and operational training material. Post-Sales Implementation and Troubleshooting Troubleshoot complex LAN/WAN infrastructure issues under stressful conditions; Design and implement complex, scalable and highly resilient LAN/WAN infrastructure solutions utilizing products from such manufacturers as Cisco, Juniper, Aruba, F5, Riverbed, HP, etc.; Design and implement complex perimeter and data security solutions including firewalls, intrusion detection / prevention, VPN’s, remote access and monitoring tools; Successfully manage the entire lifecycle of an implementation engagement from Plan to Close; Successfully work with a project team to implement a portion of an implementation engagement. Risk Management Escalate issues to the Project Management Office and Director or Professional Services before they jeopardize the success or financial viability of an engagement; Participate in quarterly meetings with the Infrastructure team to discuss recent engagements, challenges and opportunities; incorporate improvements into the pre-sales process. Communications Manage cross-functional interdependencies; Responsible for clear and timely communication to multiple stakeholder groups; Responsible for communicating the details of an opportunity / engagement to both the business and technical teams. Miscellaneous Participate with the Project Management Office in project post mortems and collaborate on recommendations reports in order to identify successful and unsuccessful project elements; Perform other duties as assigned.

Details: Do you want your efforts to lead to a long career in Pharmaceuticals? Independent Pharmaceutical Sales Representative (1099) MIST Pharmaceuticals, LLC Mist Pharmaceuticals, LLC is an emerging, specialty pharmaceutical company dedicated to improving the lives of patients suffering from cardiovascular and metabolic disease as well as acute and chronic pain. We do so through the commercialization of products that provide unique and meaningful clinical advantages over currently available therapeutic alternatives. Mist Pharmaceuticals, acquires under-promoted, under-utilized products, and those in late stage clinical development, in ord er to enhance their market acceptance via reformation, or revitalized promotion. The end result is newer therapeutic options for providers and patients. Independent Pharmaceutical Sales Representative (1099), contract opportunity, promoting prescription pharmaceuticals to targeted Health Care Professionals. CANDIDATES MUST HAVE - 5 years of Outside Sales Experience • Generous Sign on Bonus • Ground floor, fast paced opportunity • Monthly Guarantee and expense allowance Essential Functions & Responsibilities: • Effectively interact with targeted prescribers, informing/educating them about our products and influencing their prescribing habits through effective sales presentations. • Clearly articulate and sell multiple products using feature and benefit statements. • Utilize company approved visual aids, and clinical reprints. • Work closely with prescribers as a resource and respond by providing solutions to their specific needs. • Properly manage all assigned company property (i.e. iPad, Sales Literature, Samples, etc.). • Maintain accuracy of the Sales Force Automation system, including customer profiles, calls and other sales data. • Evaluate and analyze data trends to fully understand the dynamics within an assigned territory. • Ability to effectively use an iPad or other Smart Phone Technology, Microsoft Office, and Gmail applications. Compensation: This will be a commission/guarantee pay structure with a sign on bonus. This position will have a portfolio of products each with different bonus potential. Successful territories will have the opportunity to become full-time employees with a generous benefit package. Training: One week of home study Website: www.mistpharma.com

Details: Turning waste into a resource Veolia helps customers in the industrial, commercial and governmental sectors safely manage waste, ensure compliance and maintain efficient operating processes. The company’s national service offering includes turn-key industrial cleaning and maintenance, and the treatment, recycling and disposal of hazardous and regulated wastes. TRUCK MECHANIC Strong mechanical and diagnostic abilities to solve issues/problems. Operates equipment in accordance with all policies, regulations, procedures to ensure safe and productive work experiences. Perform repairs and maintenance on electric, diesel and gasoline and other vehicles to maximize safe and productive operations. Perform general mechanical repair to vehicles in an effort to correct malfunctions and reduce further damage, including troubleshooting procedures and repairs. Typical repairs include, but are not limited to routine maintenance and repair of engines, transmissions, chassis, driveline and body components, hydraulic systems, brake systems, electrical systems, suspension systems, wheels, tires and undercarriages. Perform preventative maintenance and equipment upgrades. Read and interpret equipment condition reports and/or repair orders, communicate with supervisor and/or operator for clarification of problems and discuss preventative techniques with operators to minimize future repairs. Travel to remote work sites and periodically stay overnight for extended periods of time. Comply with appearance and dress policies to ensure a safe and professional work environment. Conduct self in a professional manner at all times. Complete paperwork associated with repairing equipment & documenting parts usage. Follow all safety policies and procedures. Must provide own hand tools used in the normal performance of the job and includes, but not limited to; wrenches, socket sets, drivers, hammers, chisels, storage cabinets and tool boxes. Must be able to participate in after-hours emergency call-outs Work effectively in team environment and provide support and assistance. Apply knowledge and work in accordance with DOT, Environmental Protection Agency (EPA), Interstate Authority, Occupational Safety and Health Administration (OSHA) and other rules and regulations as required. Expected to perform other duties as assigned.

Details: Customer Shopper Marketing Manager Top Rated CPG Manufacturer Northern Milwaukee Area No Shopper Marketing program can be successful unless we have worked collaboratively with our key strategic retailers. As a key member of the Shopper Marketing Team, this position will utilize shopper, consumer, customer and category insights to create and activate relevant solutions that drive category growth and help achieve annual operating plan profit and volume goals. This position is based in our northern Milwaukee area headquarters. Enjoy or beautiful office setting and warm company culture where you will experience true work/life balance without the corporate grind. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responsible for the overall shopper insight objectives and strategy, budget and resource selection from a retail customer perspective. Support retail specific Shopper Marketing programs: Execution and monitoring of Shopper Marketing programs: Create greater influence with customers through actionable shopper insights and shopper marketing programs. Participate with key customer joint business planning to ensure shopper insights and marketing programs are optimized based on the customers strategy. Support sound customer relationships that provide an opportunity to participate in or lead shopper marketing programs for key customers. Collaborate and share best practices with Category Management, Brand Management, Insights (research), Customer teams, Shopper Marketing and Sales agency. Knowledge of qualitative and quantitative shopper research techniques/methods. Identify, assess and prioritize shopper opportunities based on company strategic goals Identify key short and long term retailer shopper issues and opportunities Develop actionable category and shopper insights that promote total category and brand growth Work with account team and retailer to refine shopper solutions Analyze and synthesize scorecard results and feedback (shopper marketing scorecard) Coordinate with account team for sell-in at customer Monitor program execution and results Prepare/oversee post analysis

Details: Turning waste into a resource Veolia Environmental Services North America (VESNA) helps customers in the industrial, commercial and governmental sectors safely manage waste, ensure compliance and maintain efficient operating processes. The company’s national service offering includes turn-key industrial cleaning and maintenance, and the treatment, recycling and disposal of hazardous and regulated wastes. We currently have an opening for a Dispatcher to coordinate the activities of drivers to maximize productivity, while assuring prompt and effective service to customers. Your job responsibilities may include: Provide coordination and continuity to the assigned crew and necessary communication from dispatch through the Operations Manager. Provide emergency hazardous materials information for incoming requests Relay hazardous materials emergency response information to the on-call emergency response team Taking calls from customers. Contact employees. Schedule work assignments. Deliver items to work site Complete and submit appropriate paper work and reports (manually and electronically) properly and timely as required including: job logs, time records, maintenance Inputs new vendor information and updates vendor files as necessary Conduct self in a professional manner at all times. Report to work timely as scheduled. Work effectively in team environment and provide support and assistance. Expected to perform other duties as assigned

Details: We are Empire Today, LLC, an award winning leading home improvement and home furnishing shop-at-home Company; featuring quality name-brand Carpet, Flooring and Window Treatments with next day installation. We are experiencing tremendous growth and we are seeking dedicated, enthusiastic Outside Sales Representatives to join us! Our positions are 100% commission with unlimited earning potential. Average earnings are $50-$70K nationwide with our top performers making over $100k! Here’s why our Outside Sales Representatives choose us! Receive pay while you learn the business and ongoing managerial support We provide warm leads with pre-set, pre-qualified appointments! No cold calling! High closing % because our customers are calling us! Commission payout every week! Bonuses for self-generated leads, referrals, and cross selling (in addition to the extra commission for those leads)! Weekly spiff bonuses and Incentive trips and prizes! All sales materials, business cards, and samples provided Opportunity for advancement! This exciting opportunity is for the highly entrepreneurial, honest, and driven individual who is customer service focused and wants to manage their own business! You will be able to demonstrate your strong communication, presentation, and negotiating skills as you respond to the unique needs of each customer. So, if you are really motivated and a closer, we want to talk to you! Apply today!

Details: Are you looking to join a hardworking team of professionals who make an impact? Advicent is the leading provider of SaaS technology solutions for the financial services industry. We are a fast-paced company that provides comprehensive benefits, a dynamic culture, and many opportunities for career growth. As a Customer Support Technician at Advicent, you will provide escalated technical support to customers, resulting in the highest level of customer satisfaction and loyalty. This support includes a broad range of troubleshooting and technical assistance for end users of our software. What you're accountable for: Interact and consult with customers on network administration, software systems, and intranet/internet to support Advicent products. Acquire and maintain current technical knowledge necessary to provide accurate solutions to software product inquiries. Maintain relationships with enterprise customers, ensure cases are managed properly and information is communicated appropriately to provide a continued positive experience. Coach Support Specialists to be efficient with the case management process and effectively communicate with our partners. Manage the defect process including documentation, testing, prioritization, case management and communication.

Details: RESPONSIBILITIES: KForce has an immediate opening for a Desktop Test Technician in Milwaukee, WI. Candidates should have a background in the administration of Enterprise Test Lab systems including Desktops, Virtual Workstations, and mobile devices.

Details: Our client is a injection molding business that supplies parts to major manufacturers in the surrounding region in multiple industries. They seek a strong leader with experience in plastic injection molding operations. The following describes the major responsibilities of this position; Direct and coordinate day-to-day operations of production, maintenance, and material handling departments. Establish, monitor & drive results of key performance and cost indexes. Lead the development of all operations employees, inspire a culture of continuous improvement by focus on metrics, ensure that safety is always a top priority, and maximize the efficiency of all equipment & personnel. Monitor personnel costs and hours to maximize productivity and profit. Reporting Relationships: The Molding Manager reports directly to the General Manager. Directly manages 3 Team Leaders, 25-30 production associates, 1-3 material handling associates Positions reporting to the Molding Manager include: Production Team Leaders Production Associates Maintenance employees Essential Job Functions: Establish and implement departmental policies, goals, objectives, and procedures. Establish a culture that ensures that safety is the top priority by leading by example, enforcement of safety rules, incident investigation, auditing, and ensuring that corrective actions are executed. Determine staff and schedule required to maintain production efficiency. Monitor staff utilization with emphasis on motivating, developing, and directing people as they work, identifying the best synergy for employee and Plastic Parts, Inc. Prepare and deliver employee performance reviews. Establish staff & employee development goals, training needs, and targets for current & future needs. Create an environment and company culture that encourages continual improvement, cost reductions, efficiency, safety and the highest level of business ethics. Conduct and direct weekly manufacturing meetings. Record meeting results and expectations for review by General Manager and owners. Communicate departmental goals and objectives, and resources needed to meet those goals and objectives to General manager and owners. Maintain direct contact with customers to continually enhance customer relationships, and recognize customer requirements and preferences. Support quality standards and ISO registration requirements in conjunction with and support of the QA Manager. Maximize output of molding operations by monitoring equipment changeover and up-time, scrap, utilization, and scheduling. Drive 5S implementation program. Assist in the development of technology improvement plans that target improved efficiency through automation.

Details: WellPoint is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide. Responsible for providing strategic leadership for provider engagement and contracting for state of Wisconsin, including local cost of care and trend management, provider contracting, implementation and local oversight of all types of payment innovation programs, and provider relations and education. Primary duties may include, but are not limited to: Delivers competitive cost of care trends. Develops broad, high quality provider networks that provide a competitive advantage. Aligns contracting strategy with medical management strategy. Integrates quality metrics and incentives into contracting process. Serves as Provider Solutions local single point of accountability for all product lines and is the state lead for the Integrated Cost Management (ICM) committee. Facilitates the implementation of local system and product consolidation efforts. Ensures compliance with regulatory and accreditation standards. Collaborates with Product Development to recommend and implement innovative benefit plan designs. This position works closely with the entire Anthem Blue Cross leadership team to oversee the total relationship with providers in WI, including physicians, hospitals and care centers – acting as the face of Anthem Blue Cross to the provider community. Hires, trains, coaches, counsels, and evaluates performance of a large team of associates.

Details: Responsible for product design and development for programs assigned. Coordinate prototype builds on programs assigned. Work closely with tool design, manufacturing engineers and purchasing on component procurement. Maintain timing milestones for required / agreed upon product engineering deliverables and report status to Program Manager. Follow the STRATTEC Program Development Process (PDP) process for program implementation. Lead multi-disciplined design reviews on programs assigned. Write engineering specifications and technical reports as required. Report progress to manager in writing weekly and in verbal form daily. Lead in the teardown of test samples and assist in root cause analysis. Participate in customer problem solving activities as required. Initiate benchmarking activities. Utilize CAD tools to generate engineering concepts and work with Product Designers to finalize. Responsible for overseeing the content, quality and accuracy of the component and assembly drawings for assigned programs. Create and maintain DFMEA and tolerance studies. Conduct FEA on components and product assemblies as appropriate.

Details: Full Time Brookdale - 6737 W. Washinton St. Suite 2300 Milwaukee, WI 53214 Job # RDSLDmkeWI150515a A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living. More than a company, it is a calling. Key responsibilities include: * Responsible for oversight of survey of Survey Readiness activities of specific BHS networks. * Indirect supervision of RDO, DPS with direct communication to the network SDO\SDSC regarding survey status, POC action, progress and results. * Be available to the state/federal surveyor during the audit process, maintain daily communications with the surveyor, provide support to the local agency staff, participate in the exit conference, assist in the preparation of the post-survey plan of corrections and ensure all training are completed in a timely manner. * Promotoes commitment to corporate and regulatory standards, codes of conduct and ensures compliance with local, federal and Medicare laws and requirements. At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including • Major Medical • Dental• Vision• Flexible Spending Account • Short-term Disability • Long-term Disability • 401(K) with Company Match • Life Insurance • Tuition Reimbursement • Paid Vacation & Holidays • Continuing Education • License Reimbursement We seek the following principal qualifications: * Bachelor of Science or Masters Degree in Occupational Therapy/Physical Therapy/Nursing or a Masters Degree in Speech/Language Pathology from an accredited program. * Successful completion of the National Certification Examination for Physical Therapist or Registered Occupational Therapist, State Licensure Boards for Nursing or Certificate of Clinical Competency for Speech Language Pathology. * Minimum of five years of clinical experience as a therapist or nurse and five years of management experience. * Proven clinical proficiency and knowledge of training and education principles. Excellent communication and teaching skills required. Word processing and related computer skills required. Extensive travel required. * Current state licensure and / or minimum qualifications required for a therapist/nursing position. Please visit www.brookdalecareers.comto apply for this position or contact Kitsie Goers (w) 704-773-1950 If you are a Brookdale Associate, please consider referring someone through the Good People Program! Brookdale is an EOE-(Equal Opportunity Employer) and drug free work place Jobs, careers, survey, audit, readiness, regional director, regional director of home health survey readiness, assisted living, geriatric care, home health, AL, Alzheimer's, CCRC, communities, continuous care retirement community, independent living, term care, nursing home, retirement communities, retirement homes, senior housing, senior living, hospice management, Milwaukee, WI, Wisconsin

Details: Harmony Living Centers, LLC is a family-owned leading provider of Assisted Living services in Wisconsin operating 20 facilities in 15 Wisconsin communities. At Harmony, we strive to provide each of our residents with a caring, nurturing environment with dignified and respectful services at a special place that they are proud to call home. We are currently seeking a full-time experienced Registered Nurse to join our team at Riverview Village in Menomonee Falls, WI. This individual will provide clinical oversight of resident care and also provide expertise to managers and staff through observation and training to ensure our services meet regulatory and company standards.

Details: Goodwill TalentBridge, LLC is actively recruiting for a Coding Educator & Reviewer for a large healthcare client. This individual is responsible for performing chart reviews of E&M and CPT codes as well as other projects related to physician coding compliance. Successful candidates should be able to demonstrate a thorough understanding of complex coding, reimbursement, regulatory and health information management processes, and understands the principles of auditing. This position requires travel to multiple clinic sites throughout Southeast Wisconsin, as well as the need for flexibility to meet with providers at various times throughout the work day.

Details: A challenging and rewarding career opportunity exists at our Associated Spring, Milwaukee Division for a highly motivated Quality Manager with a proven track record of successfully implementing and improving quality systems. This candidate will establish, monitor, and report on the application and effectiveness of the quality system at the Division. As the Quality Manager, you will play an integral role with current manufactured products, new business opportunities and improving key manufacturing and business processes. If you are a self-motivated, effective and collaborative leader seeking to put his/her technical and management talents to use in a fast paced manufacturing environment, please submit your name and credentials for further consideration. Required Skills: Management representative responsible for ensuring that quality systems are established, implemented, and maintained in accordance with International Standards, such as ISO9001, TS16949 and AS9100. Direct all quality initiatives for the division including coordinating advanced quality planning processes and assisting engineering and manufacturing with quality related issues. Will recommend, design, develop and implement systems, procedures and changes. Coordinate audits of our quality systems (Internal; Customer; 3 rd Party, etc). Serve as the Customer Champion within the division, ensuring Customer Focus is maintained, and Customer requirements are integrated throughout the division. Work with Customers, sales and the division team to establish quality standards for products and processes. Define product sampling procedures; determine quality tests and procedures, and documentation and reporting requirements. Leads, develops and maintains effective Quality organization/team through the selection, development and motivation of employees. Provides staff with challenging and rewarding work assignments. Effectively coaches/mentors direct reports in the areas of skill development and career growth. Champion the corrective action process to ensure that Customer issues are promptly and thoroughly addressed. Ensure that the process is applied to supplier rejections, internal rejections and audit findings, as well as Customer concerns. Support activities at divisional level; including development of appropriate metrics to assess implementation and follow-up on lean events to ensure that timetables are adhered to and proper support from related personnel has been secured. Ensures that all related follow-up and communications are done in a timely manner. Required Experience: Broadly knowledgeable and experienced in the full range of implementing and using quality systems and tools, including Lean, SPC, MSA, DOE, ISO9001, TS16949 , AS9100 auditing, and problem solving. Minimum 5 years related experience in Quality Engineering, including prior experience with direct customer contact. Prior industrial and automotive quality experience required. Prior supervisory/management experience a must. Highly evolved communication skills (verbal, written, computer). Must be able to establish relationships across all levels of the organization, both internal and external to the division. Ability to work in a collaborative environment, but willing to take a hands-on approach with daily issues. Experience in Kaizen and Lean Manufacturing initiatives, with Six Sigma certification preferred. Must be Customer focused, organized, detailed, results oriented and able to thrive in a fast paced manufacturing environment Education Requirements: Bachelor degree in a Science or Engineering discipline. Advanced degree a plus Instructions: To be considered for the above position, please visit our website www.BGInc.com , Click on careers, search for the job posting in which you are interested and submit your resume online. At Barnes Group Inc, career development is a shared responsibility in which all employees are encouraged to develop, improve, and enhance their skills and professional growth to support Barnes Group Inc. business objectives.

Details: Ref ID: 04610-107212 Classification: Accounting Clerk Compensation: $14.72 to $17.05 per hour Accountemps is working with a client that needs an Accounting Clerk. This Accounting Clerk will be a full time, temporary to hire position. The Accounting Clerk's duties will include validate invoices and issue payment for invoices related to operator purchase programs, validate invoices or deductions and issue credits as applicable, maintain a short pay log, pursue repayment of any invalid deductions, and setup and provide maintenance updates for accruals & operator tracking numbers. If you feel you are qualified for this position, please email your resume to Sarah at or call 262-717-9052 for further details!

Details: Ref ID: 04600-121493 Classification: Desktop Support Compensation: $12.66 to $14.66 per hour Robert Half Technology is looking for a talented Helpdesk Engineer! This person must have experience with configuring end user profiles in Outlook and have general troubleshooting knowledge.

Details: To be considered for this position, candidates must apply online. Be sure to follow all instructions. Go to: http://www.we-energies.jobs . All applications must be received no later than 7/3/2015. The principal duties of the specialist are to be the Design Resource Scheduler, Scheduling Design Resources across CFO. With a global view of the work and required by dates efficient and productive utilization of design resources can be managed to meet our customer’s needs. This position is the subject matter expert for utilization of the design scheduling tool providing training and support to customer service personnel within customer field operations. The position compiles work load data for the conference calls to discuss construction and design resource needs. This position is also responsible to compile the weekly metric data for dissemination to the Customer Service Supervisors and Managers.