Milwaukee Job Listings

Details: The CRA Mortgage Loan Originator will be responsible for developing new retail mortgage business designed to create homeownership opportunities for targeted borrowers. This role will work closely with the CRA Relationship Manager to promote and advocate Harris' Community Reinvestment Act mortgage projects and programs. The CRA Mortgage Loan Originator is responsible for achieving individual sales and profitability goals. This position will actively pursue leads generated through the CRA Relationship Management team as well as branch visits and referrals. Through providing exceptional customer service and advocacy, the role will build, maintain and expand customer relationships in order to generate business opportunities. This role will prequalify prospective home buyers and advise them on financing alternatives. In addition, the CRA Mortgage Loan Originator will provide guidance to customers throughout mortgage application and processing activities. This position will ensure that own sales efforts are aligned with Regional mortgage growth and profitability objectives. This role will support mortgage sales and marketing efforts within assigned region, and seek opportunities to expand customers' relationship with Harris. KEY ACCOUNTABILITIES 60%: Mortgage Sales and Support Ensure a thorough understanding of applicable mortgage products, pricing programs and underwriting guidelines and requirements Create and execute individual sales plans and revenue goals for mortgage sales through Branch visits and referrals. Successfully execute on all promotional mortgage marketing plans in order to meet or exceed mortgage production goals. Collaborate with the CRA Manager in the facilitation of community events, presentations and or workshops. Develop complete understanding of customer needs in the CRA client group. Analyze customer financial, credit data and other relevant information to evaluate level of risk. Present viable financial alternatives and advice to customers regarding how mortgage products can best fulfil customer needs. Serve as an advocate for the customer during application and processing activities. Communicate frequently and clearly to set expectations, keep abreast of developments and provide excellent customer service. Receive customer applications, quote mortgage rates/points and complete necessary follow-up activities to acquire mortgage sales. Identify opportunities to refer customers to other Harris products and services. 20%: Client Relationships Identify prospects to gain new business, including broadening and deepening relationships with existing clients as well as following up on new leads through Branch referrals. Seek opportunities to expand network by obtaining referrals from existing relationships. Partner with the CRA Relationship Manager to develop and maintain sound business relationships between the surrounding communities and the Bank. Participate in various community events targeted towards the needs of the CRA markets in efforts to generate interest in Harris mortgage products and services. 20% Compliance Adhere to all required lending policies, procedures and standards, including First Principles and Harris' Code of Business Conduct and Ethics. Act in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank policies and procedures. Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation. Maintain the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures. Understand risks and take appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity. AUTHORITIES Information Access - This role has the authority to use and access confidential information related to employee information, customer information, and product and financial information. SCOPE AND IMPACT This job has direct impact on the achievement of key business unit objectives. Key measures include - Unit production of 60 closed loans per year. CROSS FUNCTIONAL RELATIONSHIPS This job requires the incumbent to interact with the following processes and/or groups: Residential Mortgage Sales Staff/Leadership team CRA Relationship Management Team Mortgage Operations Team Consumer Direct Lending Other Harris staff including Branch personnel KNOWLEDGE AND SKILLS Knowledge: Bachelors degree preferred In-depth understanding and knowledge of the mortgage lending process and applicable regulatory requirements Understanding of the credit and lending process and related systems Broad-based knowledge of Community Reinvestment programs Experience: 1 to 2 years of mortgage experience with a reputable financial services organization - or equivalent work experience Skills: Proven sales experience with the ability to produce 60 closed loans in a 12 month period Established track record of building and developing relationships and business contacts through local and community involvement Strong interpersonal, sales and customer service skills Strong communication and relationship building skills Strong negotiation skills Demonstrated PC/computer skills with solid understanding of MS Office and the ability to use the Bank's loan origination system and other applicable mortgage applications Strong analytical and organizational skills Bi-lingual (Spanish) skills an asset At BMO Harris Bank, we have been helping our customers and communities for over 130 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance. To find out more visit our website at www.bmoharris.com/careers . BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or veteran status.

Details: Product Development Engineers – Automotive - Electromechanical Auburn Hills, MI HVCC’s vision is to be the world’s greatest climate company and we aspire to further build on this to create sustainable relationships with shareholders, customers, suppliers and employees. Our organizational culture is rather unique with the HVCC Way transcending the different regions of Asia Pacific, the Americas and Europe. HVCC are currently seeking Product Development Engineers – Automotive – Electromechanical to join the growing team at our Auburn Hills, MI facilities! The Product Development Engineers will be responsible for the design and development of electromechanical automotive thermal and emissions products. Responsibilities: Initiate and support design and development of electromechanical devices. Electromechanical product components design and their application into a comprehensive system. Conduct Design of Electromechanical products using actual sample testing, interpreting computational fluid dynamics (CFD) and finite element analysis (FEA) as required. Insure all customer performance and durability specifications and requirements are met. Support component and end item manufacturing process development and optimization. Parts and systems are to be designed for manufacturing. Initiate and support engineering verification (EV), design validation (DV) and production validation (PV) product testing. Support product prototype builds. Support purchasing with the supplier selection process. Support product cost estimating efforts.

Details: Job Overview: As a Seasonal Fitting Room Associate, you will be an integral part of bringing the Magic of Macy's to life. Your individual responsibilities are critical to offering our customers the best experience when they shop in our store and include: clearing fitting room stalls, price checkers and wrap stands of merchandise, sorting merchandise and preparing it for return to the selling floor, and replacing merchandise on the correct fixture according to Macy's merchandising standards. In order to present our customers with the best holiday shopping experience, many of our Seasonal Fitting Room Associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Holiday associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Essential Functions:- Check fitting room stall vestibules, sort merchandise to racks as defined by sorting process in the store - Ensure merchandise is placed on appropriate hanger with the correct size ring that matches the garment size - Ensure merchandise is floor-ready; work merchandise back to the sales floor immediately - Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment - Be available to customer service needs in a friendly and helpful manner when approached - Perform these functions in an efficient manner, and move between areas of the store, as directed by the Coordinator - Be flexible to store workload; work in other areas as assigned after floor ready duties are performed - Follows shortage programs and procedures - Regular,dependable attendance and punctuality - Perform other duties as needed Qualifications: Education/ Experience: High School degree or equivalent. Minimum 1 year previous merchandising or retail operations Experience preferred. Language Skills: Ability to effectively communicate and present information to customers, peers and all levels of management. Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Reasoning Ability: Self-starter, able to work independently with minimal supervision and as part of a team. Physical Demands: This position involves heavy lifting and constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Other skills: Ability to work efficiently in a fast-paced environment and adapt quickly to changing priorities and the needs of the business; Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Details: Are you seeking a new career challenge in a dynamic, challenging work environment with opportunity for personal & professional development? Are you a sales-minded individual that thrives in a goal-oriented environment? Do you want to join a company that rewards employee performance with potential career advancement? If yes, we may have what you are looking for! Marine Credit Union is a full service, fast growing & innovative financial institution that offers a variety of products and services to meet the financial needs of our members. We are dedicated to providing local service with local decision-making in the communities that we serve. As a Mortgage Loan Representative, you are the liaison between prospective/existing Members and the credit union, focusing on Portfolio Mortgage related inquiries. You are responsible to solicit and interview applicants for loans, gather background information as required, and analyzes loan applicants’ credit history. With partnership from our mortgage support staff, you can ensure timely response to member inquires, and ensure a standard of service excellence. In addition, at Marine Credit Union, you have the unique ability to: Work with a team of branch partners to serve current members and grow membership via external business opportunities. Help applicants turned down by other lenders (low credit, no credit, no seasoning on BK or foreclosure). Each loan gets a local in-house decision based on character, capacity, credit history, and collateral. Utilize our unique niche to obtain turn down referrals from other lenders/institutions/realtors rather than competing for same conventional /conforming business the next lender is looking for. Up to 100% LTV on refinances and 90% LTV on purchases with no PMI. No minimum credit score. No limits on gift funds, gifts of equity, or seller concessions plus co-borrower/signor options. Earn base salary, plus commission with great benefits and opportunities for growth and advancement. Recommend approval or denial of real-estate loan applications within MCU guidelines, and explain reasons for denial. Cross-sell other Marine Enterprise products and services.

Details: Biller Quad/Graphics is seeking a Full Time Biller for our Corporate Billing Department at the Sussex, WI location. The biller will work closely with Client Services, Estimating, Sales, Accounting and other internal departments to generate accurate customer invoices. Responsibilities also include working with numbers, working with customers as needed, multitasking and working in an ever changing environment. Billing Manufacturing invoices Allocating Sales Analyzing Recovery Monthly reconciliations

Details: Staff Management, the country's leading provider of on-premise staffing and management solutions, is now hiring hard-working individuals to work in Port Washington/Mequon, WI. Job opportunities include: Material Handler, Compounders, Machine Operators, Quality Control, Clerical and Maintenance Technicians Accepting Applications for ALL shifts • Full-time Schedules • All Shifts Available (Day and Night) • Pay starting at 12.00/hr; depending upon qualifications • Weekly paychecks • Benefit Options • Great Management Team

Details: When it comes to your career, we’ve got everything to help you succeed…and more! From bonuses to BBQ’s, you’ll find a home with Henderson. Company Drivers: Teams average 6,000 miles/week Solos average 2,700 miles/week Recent Truck Driving School Grads are welcome to join our team. Henderson now offers Tuition Reimbursement! The more miles you run, the more we pay towards your tuition. Pay your schooling off quicker, run more miles! We also offer a Lease Purchase Program : $1.00 per mile. No down payment, no credit check. Low Cost Maintenance Plan and Breakdown Protection. When it comes to your career, We've got everything to help you succeed...and More! From Bonuses to BBQs, you'll find a home with Henderson. We have fantastic freight and all the miles you can run. Want hometime, an open door-policy and lots of appreciation all the time? If so, we're worth discovering. Cool Extras: Quarterly Performance Bonus of $0.005-0.035/mi $50/haul extra for Hazmat! No Hazmat Endorsement? We'll pay for it! Lease Purchase Program CDL Trainer Positions available Dedicated Runs Paid weekly with Direct Deposit available Pet policy Excellent Benefits and Paid Vacation Passenger policy Lots Of Company BBQ's

Details: Sr. Financial Analyst - QuadMed QuadMed provides workplace solutions on a national level to employers of all sizes. Our clinics provide medical, laboratory, pharmacy, fitness, and rehabilitation services along with coordinated care through relationships with local hospitals, providers, and specialists. We are continuously innovating and investing in new programs, services and technologies that will help us provide better patient experience for the employee populations we serve. This is demonstrated by our investments in new health delivery and care platforms such as genetic screening, telemedicine, remote monitoring and medical home devices. The Sr. Financial Analyst reports to the Business Analytics Supervisor who serves as the liaison for business development and account services to provide information and strategic recommendations to clients and potential clients. Together with a team including account management, sales and marketing, the Sr. Financial Analyst analyzes population health data for existing and prospective clients to prove the Return on Investment (ROI) for all QuadMed services. The Sr. Financial Analyst will be an integral part of the business development process, contributing to the development of the pricing strategy, identifying risks and interpreting solicitation requirements for proposals and modifications to proposals. The Sr. Financial Analyst will participate in the development of pricing models and pricing narratives for modifications to existing contracts and proposals for new contracts.

Details: MichelsTunneling, a respected name in the industry with national experience, has an employment opportunity for an experiencedTunnel Estimator in the Milwaukee, WI area. Positionduties include preparing complete project estimates and bids, coordinating withthe estimating, engineering and project staff, site reviews, and subcontractorand customer interactions. This positionmay require travel 20-30% of the time for jobsite visits and pre-bid meetings.

Details: DRS Technologies DRS Technologies is a leading supplier of integrated products, services and support to military forces, intelligence agencies and prime contractors worldwide. Focused on defense technology, we develop, manufacture and support a broad range of systems for mission critical and military sustainment requirements, as well as homeland security. Headquartered in Crystal City, VA, the Company is a wholly owned subsidiary of Finmeccanica S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture which rewards performance. For additional information on DRS, please visit our website at www.drs.com . DRS Company DRS Power & Control Technologies, Inc., is a leading supplier of high-performance power conversion and instrumentation & control systems for the U.S. Navy’s combatant fleet. Products include ship electric propulsion equipment, power electronics equipment, high-performance networks, shipboard control equipment and control panels, tactical displays and specialty reactor plant instrumentation and control equipment. The Division designs, qualifies and manufactures products that help people every day on the ground, sea and in the air. We operate on a 9/80 work schedule, all employees work 80 hrs in 9 days and have every other Friday off. DRS Technologies DRS Technologies is a leading supplier of integrated products, services and support to military forces, intelligence agencies and prime contractors worldwide. Focused on defense technology, we develop, manufacture and support a broad range of systems for mission critical and military sustainment requirements, as well as homeland security. Headquartered in Crystal City, VA, the Company is a wholly owned subsidiary of Finmeccanica S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture which rewards performance. For additional information on DRS, please visit our website at www.drs.com . DRS Company DRS Power & Control Technologies, Inc., is a leading supplier of high-performance power conversion and instrumentation & control systems for the U.S. Navy’s combatant fleet. Products include ship electric propulsion equipment, power electronics equipment, high-performance networks, shipboard control equipment and control panels, tactical displays and specialty reactor plant instrumentation and control equipment. The Division designs, qualifies and manufactures products that help people every day on the ground, sea and in the air. We operate on a 9/80 work schedule, all employees work 80 hrs in 9 days and have every other Friday off. Position Summary Engineer to support the development and test of software for complex power conversion system products. Duties and Responsibilities Analyze customer requirements and develop internal software requirements Develop efficient and effective embedded system architecture to support requirements Responsible for the implementation of large embedded software sub-systems Responsible for debug and integration of embedded software Supports system test activities Basic Qualifications (include education and years of experience required) Must be a self starter comfortable with taking responsibility with a significant software design effort Must work effectively in a collaborative, cross-functional team environment A BSEE, BSCS with emphasis on C/C++ and/or JAVA VHDL or equivalent education and experience At least five years experience in the development of at least moderately complex real time embedded software At least five years development experience with at least one of the following target devices: DSP, FPGA, or Power PC Familiar with software development processes and configuration management Candidates must be a US citizen and meet DRS security standards as imposed by DoD, including the issuance of any necessary security clearance by the US government within a reasonable time after commencement of employment. Additional Desirable Qualifications Skills and Knowledge Development experience with any of the following device families: Analog Devices DSP, or Xilinx Spartan 6 FPGA, or Freescale Power PC Development experience utilizing Embedded Linux Experience with the development of dynamic web pages in an embedded environment Xilinx ISE or Modelsim development experience Development experience with implementation of a PCI interface in VHDL on an FPGA target Experience in DO178 or equivalent quality system Master’s degree in engineering Capable of leading and mentoring junior engineers Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidates must be a US citizen and meet DRS security standards as imposed by DoD, including the issuance of any necessary security clearance by the US government within a reasonable time after commencement of employment. DRS Technologies, Inc. is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law.

Details: Ref ID: 04610-9706497 Classification: Customer Service Compensation: $10.50 to $10.50 per hour Office Team is looking for a Recruiter for a non-profit organization in the Brookfield area. You will recruit business professionals in the area to assist in fundraising for the organization. This position consists of making a high volume of outbound phone calls to business professionals in the area. It is a part-time position from 9am - 4pm, Monday - Friday. For immediate consideration please apply online at www.officeteam.com or submit resumes to .

Details: Ref ID: 04600-119850 Classification: Accountant - Public Compensation: DOE Preparation of monthly financial statements, management of inpatient database, knowledge of claims processing and system applications, audit and tax support functions, administration of general ledger system, analysis and reconciliation of financial and claims data, preparation of financial management reports and other accounting/financial duties.

Details: Function The Outside Sales Representative is responsible for selling products or services through the achievement of opportunity-based sales quotas. The Outside Sales Representative will reach his or her business targets through effective management of designated territories and physical visits to customer sites. This individual will also develop ongoing, profitable relationships with customers and continually maintain a professional image of the company. Integrity, passion, and in-person presentational skills are essential for this role. PRIMARY DUTIES AND RESPONSIBILITIES • Establishes, develops and maintains business relationships with current and prospective customers in the assigned territory/market segment. • Makes telephone calls and in-person visits and presentations. • Researches a variety of sources to develop business opportunities; as well as, for gathering information to determine customer's potential. • Develops clear and effective written proposals/quotations for customers. • Reviews accounts with management at the end of each month to drop or add accounts as needed. • Investigates and resolves customer problems with deliveries. • Works with Customer Acct Reps to keep account activities and literature up to date. • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities and potential for new products and services. • Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. Essential Knowledge, Abilities and Skills Strong Customer Service Territory management, prospecting and negotiation skills Good time management skills Highly self motivated

Details: EQUIPMENT SERVICE TECHNICIAN – RELOCATION ASSISTANCE – HEALTH BENEFITS – PAID VACATION Job Description: Excellent ability to repair and maintain a variety of vehicles and equipment. Must know how to repair engine assemblies (gasoline and diesel), drive trains, fuel systems, suspension systems, emission systems, electrical systems and brake systems. Must have a valid Driver's License.

Details: Entry Level Insurance Sales Opportunity For over 80 years, Allstate Agents have provided outstanding service to our consumers, helping them to protect what they have today and better prepare for tomorrow. Our licensed insurance agents are looking for entry level insurance sales representatives to join their teams, and to partner with them in the growth of their agencies. In this role you will focus on business development and help grow an independent agency by providing customers with access to award winning insurance and financial products. Our Agents are independent contractors representing Allstate, and they have the freedom to plan their agency’s direction and growth. As an Insurance Sales Representative, you will be an employee of the agency and not of Allstate Insurance Company. In this entry level business development role, you will be given a unique opportunity to develop skills that you can use to build your career, see how effective agents run an agency and do good work by helping others. Insurance Sales Professionals are great at: Identifying and qualifying sales leads generated from a variety of sources, including networking, referrals, marketing, cold-calling and lead databases Setting appointments and meeting with prospective customers and business owners at our office, or place of business Presenting and explaining our products and services based on true understanding of clients' needs and goals To be a successful Insurance Sales Professional you must be great at: Calling, presenting and selling Allstate insurance products and services on the phone and in person Professional phone etiquette Ability to perform client focused needs analysis meetings Follow through and exceed current and prospective client expectations Setting goals with an action plan Building relationships from a cold start Must be able to demonstrate a comprehensive understanding of specific company products while matching client needs.

Details: Customer Services RETAIL Reps Needed! 15 Full time positions open! At Shields Concepts we specialize in in-store marketing campaigns for specifically entertainment and retail clientele. We work inside two of America’s largest retail chains helping them promote their brand and acquire new customers. We offer a guaranteed starting salary of between $400-$600 dollars per week based on 40 hour week plus commissions and incentives. The most successful employees earn well above their guarantee. We are looking for future leaders to grow into a management role with our company while focusing on the following areas: • Development of marketing campaigns and strategies • Customer service and client acquisition • Implementation of product launches • Rigorous leadership training • Expanding this exciting program into over 700 additional retail locations throughout the US • In-store promotional advertising

Details: Industrial and Environmental Concepts, Inc . is seeking a Construction Manager who can travel extensively within the US (and occasionally Canada and Mexico) and manage a crew of four to eight workers who install geo-membrane lagoon covers and liners at job sites. Construction Managers work at client sites around the country from April until the end of November and, with the exception of a few winter projects, are not generally required to report to work from December through the end of March, while still receiving full pay and company benefits. Some of the time before and after the construction season is spent for training, certifications, equipment maintenance, and administrative responsibilities. If you have construction crew management experience , are able to travel extensively during the construction season, have a valid passport (or are willing to obtain one) and a U.S. driver’s license without DUI or DWI within the last ten years, then we want you to apply today! IEC, Inc. offers: Competitive salary Bonuses (based on performance) Comprehensive benefits that include: health 401k, life insurance, paid vacation Pay and benefits that continue through the low season (generally December – March), where you are not required to report to work Extensive training, certification and advancement opportunities If you meet the requirements listed, apply today and look for a phone call from a 312 area code! Some Responsibilities Include (but are not limited to): Coordinating IEC crew efforts and working with General Contractor to complete Liner/Cover Installations Daily progress reports, tracking, and recording of man hours used to complete project installation Creating As-Built drawings/sketches for membrane installs and Reading construction drawings Coordinating movement of equipment, personnel and lodging between job sites Coordinating maintenance and repair of all field equipment and vehicles Tracking all QC test data Training new employees

Details: Position Summary The primary responsibility will be tactical engagement and strategic management of the suppliers in your respective commodity cluster. This includes: • Supplier Assessments and Approvals • Supplier Development and Improvements • Advanced Quality Planning for process and part approvals, • Management program for continued supplier success, i.e. Supplier Performance metrics and Supplier Corrective Action process. You will also have the privilege of team/project leadership, with some mentorship responsibility. This job may require 25% travel. EOE, M/F/Disabled, Vet Minimum Qualifications Bachelor’s Degree in Engineering required with preference to Industrial, Mechanical or Electrical Engineering. 5 - 8+ years of experience in manufacturing or quality engineering, with preference to mechanical or electro-mechanical products. Self-starter that is willing to lead and anticipate stakeholder demands while working with limited supervision. Strong knowledge of statistical quality applications, metrology, and manufacturing and quality control standards as well as familiarity with electronic and/or mechanical components is a plus. Excellent verbal and written communication skills. Proven success with Data Analysis, Project Management & Process Improvement Strong team building, leadership, decisiveness, and communication skills are essential. Proficient in the use of Microsoft Office suite (including Excel) and data analysis software Desired Qualifications: Master of Science / MBA Six Sigma Green Belt Project management Professional certification Comprehensive knowledge of ISO 9001, Auditing Practices, and Quality Systems. Knowledge of MINITAB Rockwell Automation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at

Details: SUMMARY This position is responsible for providing superior customer service through technical service support for computer repairs, inbound service requests/calls, handling monitoring system alerts, and either first call resolution or escalating incidents according to established processes. The Service Technician provides computer service through root cause analysis, repair and timely returns to the customer. Duties are completed in the Technical Services Repair area. Our team members are customer service centric and possess superior technical, troubleshooting and handholding skills. We utilize the latest technologies to track incident requests, monitor and manage client systems. Our client partnerships are built on the expertise and professionalism that this frontline position is expected to deliver. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provide superior customer service at all times, both internal and client-facing. Communicate clearly, effectively and professionally to all people regardless of company or role. Support customer IT systems, end-users, systems and software over the phone and through automated tools. Assess and respond to monitoring alerts and incoming issues. Troubleshoot complex hardware, software and design issues. Image PC systems using Ghost or Acronis. Perform diagnostic testing, repair and replacement of computer hardware as necessary. Perform modifications and/or upgrades on computer system hardware as required. Re-load and or re-install the operating system when necessary. Accurately follow detailed instructions and procedures. Work with fellow associates to research problems and find solutions. Achieve first call resolution (FCR) of incidents where possible. Escalate incidents to Tier II via established processes where required. Document and/or refine processes, procedures and standards. Maintain service tracking application so it reflects an accurate and up to date portrayal of all open service tickets at any given time. Verify and document customer reported problems. Keep customers informed of the status of all service requests, including scheduled visits, status of orders and any changes to the status of a call. Follow up on all completed calls to ensure customer satisfaction and gather appropriate information on any outstanding issues. Estimate and communicate all costs of repairs with the customer to establish proper expectations. Accurately communicate pricing, service and warranty policies. Expand technical knowledge and stay abreast of emerging technologies with systems and networking products and technologies. Maintain goodwill of customer and promote the company. Keep current on new technology by reading trade magazines or periodicals, and by engaging in self-improvement activities. Aid in training new service department personnel. Communicate effectively with Service Team Manager, Help Desk Lead, Customer Service Manager, Primary Support Technicians and Sustaining Engineering to keep them informed of on-going customer issues or concerns

Details: The Machine Packaging Pharmacy Technician is to maintain the Pharmacy in accordance with federal and state guidelines, as well as in accordance with our established policies and procedures, to assure that a complete pharmaceutical program is maintained.