Antigo Jobs - Career Builder
Medical Billing Specialist
Details: Medical Billing Specialist – Business Office – New London, CT – Full time L + M Medical Group is a fast growing group of physician practices located throughout Southeastern CT and Westerly RI. We are a multispecialty group complimented by highly skilled professional, technical and support staff. Our physicians maintain a broad range of competencies that fulfill the needs of patients and the communities we serve. L+M Medical Group is seeking a full time Medical Billing Specialist to work Monday - Friday in New London, CT. Job Responsibilities: Researches correct coding guidelines pertaining to billing and reimbursement of charges (e.g. appropriate modifier usage, mutually exclusive and bundled procedure edits). Reviews health record to identify relevant diagnoses and procedures for distinct patient encounters. Codes patient encounters utilizing CPT and ICD-9 or ICD 10 coding principles, as well as carrier specific rules. Communicates and assists other business office staff members to resolve coding related denial issues.
Automotive Sales Associate - Mercedes Benz of Owings Mills
Details: The automotive industry is BOOMING! Mercedes Benz of Owings Mills, a MileOne Automotive Company, is immediately alligning our sales professionals for success by offering great leadership, great training and great sales opportunities. If you are experienced in sales and want more customers, unlimited earning potential, or just want to boost your career, we want to talk to you! Job Responsibilities: As an Automotive Sales Associate, you will be responsible for selling new and/or pre-owned vehicles at either the dealership or an offsite location. Your goal will be to positively impact gross profit, volume, and customer satisfaction standards while conducting business in an ethical and professional manner. Your specific duties in this role will include: * Selling vehicles that satisfy customers' needs and meeting or exceed dealership sales goals * Using the dealership Customer Relationship Management System (eLead) in managing all customer contact and keeping accurate records of every contact result * Building relationships with customers and consulting with them to determine their needs * Initiating appraisal of customer's trade-in vehicle, gathering pertinent information on appraisal form and having your manager research trade value * Presenting vehicle selections best suited to each customer's stated needs * Presenting desired features and benefits in action during the vehicle test drive * Following up on all post-delivery items, tag/title work, "we-owes", and special requests to ensure that all customer expectations are met * Generating new business by prospecting, making follow up calls to customer base and referral sources, and educating all potential customers on our products and incentive programs * Gaining in-depth knowledge of new and used vehicle inventory and technology as well as keeping up to date on new products, features, accessories, and services within the industry * Attending all training meetings As an Automotive Sales Associate, you must be a self-starter with strong initiative and a firm commitment to maximizing customer satisfaction. You must also be able to multitask effectively in a high-volume environment, both independently and as part of a team. It is also important that you display excellent verbal and written communication skills and that you are able to effectively build relationships with clients in order to ensure high level of customer service, return business, and referrals. Specific qualifications for the role include: * High school diploma or GED; associate's or bachelor's degree, preferred * Valid driver's license with less than 2 points * Minimum 18 years of age * Minimum 2 years of sales experience; consumer to consumer experience, preferred * Strong negotiation, problem solving, and presentation skills * Proven closing and follow-through skills * Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills * Ability to maintain proper dress code and professional appearance in accordance with dealership policies * Experience in a commission- or bonus-based environment, preferred Benefits: You can count on MileOne Automotive to help you build a rewarding career. From competitive salaries and excellent benefits, to opportunities for advancement…we have you covered. Our promote-from-within philosophy paves the way for a growing career path and rewards success in every role along the way. Plus, our salaries and benefits are among the best in the business! * Health Insurance (Medical, Dental, Vision) * Flexible Spending Account * Life Insurance * Short-Term and Long-Term Disability * 401(k) with company match * Job Training Programs * Personal Time off * Ambassador Program - Friends and Family pricing * Referral bonuses MileOne Automotive is an equal opportunity employer, and we maintain a drug free work environment.
Provider Network Mgr Sr - 105517 - Las Vegas, NV
Details: WellPoint is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide. Your Talent. Our Vision. At Anthem Blue Cross and Blue Shield, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve. Provider Network Mgr Sr Develops the provider network through network analysis, contract negotiations, relationship development, and servicing. Providers may include large medical groups and providers in areas with strong competition or where greater provider education around managed care concepts is required. Ensures that most current contract provisions are implemented and communicated. Also creates and implements contracting rules and processes to support new provider types and new contracting arrangements. Contracts may involve non-standard arrangements that require negotiation skills. Ensures ongoing development and maintenance of ‘standard’ fee schedules and reimbursement policies. Manages non-participating provider referral monitoring process. Primary duties may include, but are not limited to: Serves as key resource for other contracting staff and provides mentoring and on-the-job training and development. Works independently and requires high level of judgment and discretion. May work on projects impacting the business unit requiring collaboration with other key areas or serve on enterprise projects around network management. May collaborate with sales team in making presentations to employer groups. Serves as a communication link between professional providers and the company. May prepare financial projections and impact analyses.
Warehouse Manager - Lexington, KY
Details: Summary: To serve our internal and externalcustomers by managing our employees to established standards to ensure thefunctionality and efficiency of the loading and receiving processes whileimproving overall system efficiency to help increase company sales and profits. Job Duties: • Oversees all Warehousesystems and processes (e.g. Enhanced and Express Loading, Receiving,Inventory and Purchased Product) to ensure maximum operational efficiency andproduct availability is met. • Directs staffing, trainingand skill development of direct reports to allow for talent management andemployee engagement goals to be met. • Ensures that companypolicies, standards and procedures are met, followed and maintained inaccordance with established company policy (e.g. OSHA and safety compliance,PepsiCo and AIB standards, Federal, State and Local Laws, product rotation,loading procedures). • Communicates with co-workers,employees and suppliers verbally and in writing regarding policy andprocedure changes, departmental activities, product availability and needs,operational feedback and other information. • Completes preliminarybudgetary information, employee performance reviews, code date reports, cupinventory reports and other paperwork according to established companypolicy; reviews and approves time-off requests and time cards. • Maintains confidentiality offinancial information, employee information (e.g. discipline, wageinformation), and other sensitive and confidential information. • Works assigned schedule,exhibits regular and predictable attendance and works outside of normal scheduleas required to meet workload demands. Performs other related duties asrequired. • Inspects warehouse, outsidegrounds and truck barn daily to ensure that housekeeping standards are metand maintained according to established standards.
Customer Service Representative
Details: Description Join the leader in the automotiveindustry. LaFontaine Automotive Group continues to grow and we arecurrently interviewing for an Experienced Customer ServiceRepresentative for our Customer Care Center in Commerce Township.The LaFontaine Automotive Group is one of Michigan’s largest automotiveretailers in the area. We are committed to providing an exceptionalcustomer experience and we know that starts with our most valuable resource –our employees. Responsibilitiesinclude, but are not limited to: · Set dealership service appointments based on inbound customer call · Enter customer data into scheduling tool · Using call guides make outbound calls to drive more traffic · Maintain tracking boards · Help to achieve personal and team goals · Attend monthly meetings Our Commitment to You · Excellentcompensation, bonuses, and great incentives · Familyowned and operated dealer group for over 34 years · Ongoingtraining and development · Greatlocation · Paidvacation · Health,dental, vision benefits · 401K · Advancementopportunities
Junior Account Manager - May and Summer Grads Welcome
Details: Are you an entry-level candidate seeking experience in the corporate business world? Are you looking for a fun, high energy, and challenging work environment? The Bealstone might be the place for you! Our company is currently seeking anoutgoing candidate with exceptional communication skills We are a business sales & consulting firm based in Pittsburgh,PA, who has recently made plans to expand our team on a local level due tobudget expansion. Due to increased client demand we will be opening 3 newoffices within the next 12 months. Currently our client wants expansion intoColumbus, Baltimore, Boston, and Philadelphia. That means new careeropportunities for qualified candidates. We are looking to hire 10 additionalJunior Account Managers for the Pittsburgh market immediately. For Immediate Consideration APPLY NOW Duties include : Marketing Management for small to medium business accounts Face to face client negotiations Customer relationship building New customer acquisition Territory Management Through Lead Generation Database Client branding- marketing Campaign Management & Pilot development Benefits include : Rapid advancement opportunity Paid Training Merit based advancement Opportunities to take part in our philanthropic events Work in an exciting and friendly environment Travel opportunities (optional) Relocation options (optional) Training in leadership development
Financial Analyst
Details: A Pharmaceutical Company located in Bergen County, New Jersey is searching for a Financial Analyst with responsibilities as follows: Prepare Monthly Inventory Analysis (Month-end Close) including GL reconciliation, reserve analysis, adjustments, turns analysis, and management reporting Responsible for the company’s Fixed Assets controls (capital spending, latest estimates, budgeting, month-end close process, cycle counts, policies and procedures) Support Month-end Close Process. Includes reviewing plant spending, Production costs (scrap, rejects, rework etc.), work orders, manufacturing variances, and journal entry preparation Month-end Consolidated reporting for OPC (other production costs) and Supply Chain spending of company’s multiple sites Develop the Annual Budget and Monthly Latest Estimate for manufacturing cost centers in conjunction with operations’ personnel Ensure finance policies and procedures are adhered to and internal controls/SOX processes are maintained Support the annual development of product standards costs Financial support of company’s R&D function (internal development costs, R&D material write offs tracking, latest estimates, etc.) Review current processes and initiate/propose improvements to achieve desired efficiencies
Regional Sales Manager - Northeast
Details: Ourclient is a highly regarded industrial products company that is recognizedworldwide as a technology leader with over $2B in sales. This important position will be responsiblefor selling a diverse product portfolio of specialty lubricants and industrialoils that are formulated for applications across several industries includingfood & beverage, pharmaceutical, mining, wind energy, construction andglass manufacturing. Reporting to theDivision Manager, the Regional Sales Manager will be responsible for a multi-stategeography from North Carolina to Maine including New York, New Jersey,Pennsylvania and Maryland with over $1.5M in annual sales revenue. Based from a home office in Baltimore (oranother major city in the region), he or she will managean established distributor network and also call on key customers to increasemarket share and sales volume. The SalesManager will be responsible for all sales activities from lead generationthrough close, as well as ongoing cultivation of existing accounts. Approximately40% overnight travel will be required. Specificresponsibilities will include: Gain a solid understanding of company products and pricing models; and maintain current knowledge of market conditions and industry trends. Leverage relationships with key distributors to improve their product knowledge, increase market visibility, and penetrate new opportunities. Through regular visits to customers and target accounts, identify opportunities by understanding needs, troubleshooting problems, and presenting solutions. Coordinate support from technical service to achieve customer satisfaction, revenue generation, and long-term account goals. Sell consultatively and make recommendations to prospects and customers with effective proposal presentations and RFP responses. Obtain market intelligence by monitoring competitors’ performance and pricing. Utilize Salesforce.com to manage and prioritize sales opportunities, prospecting leads and customer activity. Develop the annual business plan in conjunction with the Division Manager; and adhere to all policies and procedures to support company vision and values.
Hardware in the Loop - Software Engineer (E04 / E05)
Details: NOTE: This position can be a Salary Grade E04 or Salary Grade E05 based on the candidate's qualifications as they relate to the skills, experience and responsibility requirements for the position. Organizational Description: The Hardware in the Loop Department (HWIL) within the Systems Test (ST) directorate has the responsibility to provide, develop, and maintain engineering development stations that operate real-time and closed-loop with the weapon's hardware and software. These test environments include Software Evaluation Stations (SWES), Computer in the Loop (CILs), Processor in the Loop (PILs), and Hardware in the Loop (HIL) facilities, which are used to perform the development of weapon embedded software, qualification of embedded software (FQT), integration of weapon's hardware and software, and verification of the weapon's systems performance. The HWIL department supports all Raytheon Missiles Systems (RMS) products, including new business initiatives, maintenance contracts, Internal Research and Development (IRADs), and Engineering Capital projects. Specific responsibilities of the HWIL department include: Development of test environment's requirements, interface requirements, design, and documentation Design and implementation of hardware, firmware and software to perform real-time and closed-loop operation with the weapon's hardware and software Preparation and formal release of the environment's Technical Data Package (TDP), and verification of requirements, acceptance test and delivery of the equipment (ATP/TRB) Development and execution of technology roadmaps to insert new technologies in these engineering test environments Job Description: Experienced level engineer position for an individual with educational and professional experience in the development and implementation of software for real-time applications. The individual will be responsible for the development, implementation, and utilization of software to interface real-time and closed-loop with weapon subsystems in a way that provides an operationally relevant stimulus to allow for weapon software development integration. The individual is expected to work in a team environment, on diverse projects and receive direction from his/her lead. The individual will be required to provide development support throughout product lifecycle, from initial concept to acceptance delivery to maintenance. The individual is expected to work in accordance with the Systems Test directives and HWIL One Page Process to perform product design, development, implementation and maintenance. Required Skills: Minimum of 6 years of professional experience developing and implementing high-order programming languages such as C, C++ and C#. Existing DoD Secret clearance, or the ability to obtain an Interim Secret clearance prior to start Prior experience developing software for real-time control of events and/or synchronization Prior experience and knowledge in Unix/Linux computing environments Working knowledge in the development and integration of software drivers for the operation of computer hardware interfaces Working knowledge in common computer hardware interface and data protocols such as TCP/IP, UDP, RS-422, USB, PCI, and RIO. Proficiency utilizing software debugging tools to troubleshoot software implementation and ensure integrity of the software products Experience using software optimization techniques and timing analysis to ensure real-time operation and synchronization of software products Working knowledge in computer scripting language such as Shell/Perl/Python Must be eligible for, or have active, DoD SECRET security clearance. Must have INTERIM SECRET clearance before start date. Desired Skills: Experience working within a team environment Ability to lead a small team of engineers Good written and oral communication abilities Experience and knowledge developing requirements for software products Understanding of computer architecture and computer hardware optimization techniques Working knowledge of Software Configuration Management principles, environments and tools Proficiency in Linux or Unix Working knowledge of GP/GPU technologies and parallel processing Working knowledge and experience with configuration management tools such as Synergy or Subversion Working knowledge /course work of radar, signal & image processing, digital communications, control theories, estimation theory and/or electro optics Experience developing performance simulations, such as 6 DOF or IFS Embedded firmware development using Verilog/VHDL hardware description languages Parallel programming principles and processes for technical computing environments Required Education (including Major): Bachelor's Degree (BS) in Electrical Engineering, Computer Engineering, Mechanical Engineering, Software Engineering, Aerospace Engineering, Physics, Math or related fields required. A Master's Degree (MS) in any of the above fields is preferred. This position requires the eligibility to obtain a security clearance. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement. Employment is contingent on other factors, including, but not limited to, background checks and drug screens.
BPC-Subject Matter Expert-Contractor
Details: Title: BPC-Subject Matter Expert-Contractor Location: Rockville, MD, 20852 Duration: 6 Months Description *** Federal Search Required *** Working job Title: Financial Counselor I Short overview of department: Patient Financial Services (Self-Pay team) works with members to educate them on their benefits for upcoming procedures. The goal is to ensure members understand their financial liabilities for their upcoming procedures. Job Description: Summary: To make outbound phone calls to DHMO/HDHP high deductible plan members, who have upcoming appointments for certain types of services. (HDHP = High Deductible Health Plan. DHMO = deductible member). Essential Duties and Responsibilities: Include, but not limited to, the following. • Contacts patient/guarantor prior to date of service to educate member of plan benefits for upcoming appointment and to inform them of estimated payment due prior to service. • Document details of all successful and unsuccessful attempts at patient/guarantor contact. • Collect deductible and other out of pocket amounts at time of call. • Work with member to identify the most appropriate account resolution. • Offer payment plan arrangements and other forms of payment if member is unable to pay full cost of procedure at time of call. • Assists members with financial assistance applications as needed and complete charity processing for assigned patients, as appropriate. • Provides excellent customer service at all time by effectively meeting customer needs, understanding who the customers are and building quality relationships. • Works with patients to potentially determine Medical Financial Assistance (MFA) eligibility. • Enters MFA application data and other financial information into Health Connect. • Collaborates with and responds to various types of patient financial inquiries from Operations, Case Management, and Pharmacy, LMS and Medial staff. Requirements: • High School Diploma or equivalent. • Two or more years of Financial Counseling experience performing all aspects of the role; working with patients to collect balances or screen for financial assistance. • Ability to demonstrate self-initiated work behavior, problem solve, interact with a variety of people while always displaying professional courtesy, excellent interpersonal and communication skills, and attention to detail. • Knowledge of HSD Diamond, Health Connect, Kmate is preferred. • Experience in Microsoft NT, Word, Excel is required. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum number of years of experience required: 2 years. Top 3 - 5 Daily responsibilities: • Contact members with upcoming procedures to speak about their insurance benefits. • Ensure members understand their upcoming cost share (what they owe) based on the procedure/insurance plan. • Make financial arrangements to collect the amount, set up a payment plan or take a financial assistance application. Top 3 - 5 Required Skills: • Excellent interpersonal/communication skills. • Attention to detail. • Self motivated. • Patience. Desired skills: In addition to above, patience, good listener. Please finish the following: What I am really looking for is... An individual who finds it easy to communicate over the phone to speak about complex information that the member can find easy to understand. Will this Req convert to a FTE position? If so, do you only want to see individuals eligible to convert to FTE status? Potentially
Blow Mold Facility Operator - 2nd shift positions
Details: Summary: To serve our internalcustomers by ensuring that Blow Mold facility machines are set up and operatedaccording to established company standards to achieve key performanceindicators and to ensure that all warehouse goods (e.g. finished goods, rawmaterials) are loaded, unloaded and stored accurately and safely according toestablished company standards.
Physical Therapist / PT / New Grads / Sign-on Bonus
Details: Expires on: 6/19/2015 [Expire Job Now] Physical Therapist needed in Upstate South Carolina for home visits. $12,000 SIGN-ON BONUS! NEW GRADS WELCOME! Work in an environment that promotes quality & individualized care. Flexible schedules, one-on-one patient care, autonomy & high pay. Contact: Odete Watson, 864-627-7011 or e-mail resume to or apply on line at www.interimhealthcare.com through careers by web. Interim HealthCare provides flexible career assignments you need to fit your life and your priorities. If you're looking for a stable career opportunity, work in an environment that promotes quality and individualized care, one-on-one patient care, autonomy and high pay, look no further. Interim HealthCare of Greenville earned TOP 500 Medicare Certified Home Health Provider in the country and named to the 2014 HomeCare Elite for outstanding patient outcomes, quality and financial performance (www.medicare.gov/hhcompare). We have the kind of stability, combined with our commitment to integrity that makes us your perfect career partner. Benefits: Locally Owned and Operated Free Education Courses Flexible Assignments to fit your needs Competitive Salary & Benefits Paid Time Off Paid Holidays 401K Sign-on Bonus Health Coverage Dental Coverage Cell Phone Reimbursement Mileage Reimbursement Our offices service the following cities: Anderson, Easley, Greenville, Gaffney, Seneca, Spartanburg Keywords: home health, HH, home visits, Physical Therapist, PT, therapist, PTA, Physical Therapy Assistant, OT, Occupational Therapist, RN, registered nurse, rehab Interim HealthCare, EOE
Appliance Installer
Details: Express Employment Professionals is currently seeking an Appliance Installer. This company is located on the northwest side of Indianapolis and pays between $12-$15/hour depending on experience. Associates will be making deliveries and installing various appliances in customers’ homes. This is a 1st shift opportunity.
Admissions Director Job
Details: Location: 457 - Heartland of Madeira, Madeira, Ohio Title: Admissions Director Description: HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy. We rely on the Admissions Director's expertise to build and grow census and quality mix by developing the market, and providing prospective patients/responsible parties with appropriate information and assistance in choosing a nursing center. In addition to excellent written/verbal communication, problem solving and decision making abilities, our candidate will possess the ability to work well with an interdisciplinary team. Primary responsibility of the Admissions Director is to develop relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the center. Majority of time allocated to external sales development. - Maintains awareness of admitting and attending physicians opinions and challenges - Actively seeks out and identifies new referral sources - Maintains a current prioritized account list - Maintains a current target list of potential new referral sources - Effectively networks with current and past customers to solicit referrals - Maintains an active involvement in the community organizations and associations - Maintains a current target list of potential new referral sources In return for your expertise, you’ll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare. Educational Requirements: Bachelors' degree preferred. Considerable experience in a comparable position will be considered in lieu of degree. Position Requirements: 2 years sales experience, preferred in health care services, products or pharmaceuticals. Job Specific Details: Primary responsibility is to develop relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the center. Majority of time allocated to external sales development. ô Maintains awareness of admitting and attending physicians opinions and challenges ô Actively seeks out and identifies new referral sources ô Maintains a current prioritized account list ô Maintains a current target list of potential new referral sources ô Effectively networks with current and past customers to solicit referrals ô Maintains an active involvement in the community organizations and associations ô Maintains a current target list of potential new referral sources Category: Marketing About The Organization: Equal Opportunity Employer EEO Poster
Department Manager
Details: Here’s what’s possible for H&M DEPARTMENT MANAGERS: Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they’re tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what’s possible for everyone around them. Title: Department Manager Function: Sales Department: Store Reports to: Store Manager Direct Reports: Department Supervisor, Sales Advisor(s) Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions. Job Responsibility including but not limited to: With people Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment Commerciality Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department Operations Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability Responsible for knowledge and completion of cash office operational functions Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety May be assigned overall store responsibility in absence of Store Manager Customer Service Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point Financial Accountability: Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability Accurately record sales and worked hour figures Minimum Candidate Qualifications: High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience Ability to lift in excess of 20 pounds Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a stepstool Competencies: Exceptional customer service and interpersonal skills Proven organizational and analytical skills Ability to be proactive to drive sales by creating selling opportunities Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge Ability to take own initiative and work under own direction Ability to work strategically, tactically and operationally Able to multi-task in a fast paced environment Ability to establish effective routines for excellent communication with all members of the team to maximize productivity Ability to provide feedback in a constructive and professional way Ability to handle conflict and resolve problems constructively Experience in administrating progressive discipline process and performance management Basic computer skills, such as browser navigation, software interaction and data entry are needed Open availability including evenings and weekends Minimal travel required as necessary (i.e.Workshops) Job Status: Non-Exempt, Hourly EEOC Classification: SLS
Specialist - Quality Assurance
Details: Reviews system documentation and listens to phone calls on a daily basis to conduct individual audits specific to the functional area as indicated by auditing tools and procedures. Complies and generates reports on individual and departmental level trends and discusses results with leadership. Analyzes data and processes and facilitates small teams to identify root causes. Develops recommended action plans using in collaboration with department leadership. Primary Responsibilities • Evaluates process documentation and phone interactions for accuracy and compliance with policies and procedures and determines quality score for specified operational functions on a daily basis. Documents findings and complies data for individuals and departments. Recommends immediate interventions to department leadership when new trends or high risk issues are identified. • Analyzes data to determine process improvement opportunities. Selects Lean tools and techniques to recommend to leadership to promote quality improvements based on monthly trends. • Leads teams of front line associates to determine root cause for trends that cannot be solved using data analysis. Creates, coordinates, and generates associated action plans in collaboration with leadership to solve for root cause(s) and monitors impact of action plans via audits and metrics; provides on-going feedback to leadership. • Works with the AVP of Quality and Process Excellence and Manager of Quality Assurance to coordinate and establish action plans to resolve deficiencies across the organization including designing target audits, metrics, audit methodology, audit tools, and audit outputs (reports, graphs, metrics, and corrective action plans). • Recommends updates for associate training to learning and development team to improve education and training programs necessary to promote process improvement and improve quality outcomes. • Generates and forwards QA data and reports to leadership for use in action planning, training programs, etc. Reviews and responds to questions or rebuttals from employees as requested by leadership. • Evaluates and improves QA policy and procedures, related audit tools, and templates to ensure QA practices reflect current policies and procedures. Implements and tests tools and audit approach to determine effectiveness in producing data and recommendations to improve operational quality. • Designs and participates in monthly inter-rater reliability (IRR) audits to ensure consistency in auditing practices and reduction of potential auditing errors. Analyzes IRR data and determines root cause of any reliability issues identified. • Maintains a working knowledge of all CareCentrix business rules, policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes. • Maintains a working knowledge of process improvement methodology and tools including Lean and Six Sigma. • Maintains a high level of customer service improvement strategies. Uses knowledge to assess individual performance against strategies. Implements changes in audit process to reflect strategy changes. Determines solutions for teams to improve performance. • Assists in ad hoc quality activities including acting as a subject matter expert on projects as assigned. • Facilitates teams in completing FMEA (Failure Mode Effects Assessment) tool/methods to identify and prioritize high risk process steps. Develops and monitors impact of preventative action plans. • Participates in special projects and must perform other duties as required or assigned.
Technical Support Analyst
Details: Company Summary: Nsight, parent company of Cellcom, Nsight Telservices, and Nsight Tower wants YOU to join our team! Our family of companies provides wireless, business and residential local service, long distance, internet, web hosting and tower erection and maintenance services in the Midwest. Our green initiatives, commitment to customer service and local philanthropic efforts make us an employer of choice in the state of Wisconsin. We’re looking for individuals who are driven, enthusiastic and care about our community. More importantly, we like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry. Job Summary: Provide customer-oriented first level technical support for current and potential customers through answering support inquiries via phone or email. Respond to walk-in customers concerning their Internet, IPTV, Telephone, and other services. Assist in repair of customer PC’s and participate in the development of Technical Support resources. Sell new and additional residential services on the inbound call. Responsibilities & Duties: 1. Troubleshoot technical problems presented by customers for their Internet, IPTV, Telephone or other services; ensure that situation is resolved or escalated to next tier technician for further troubleshooting. Every customer interaction must be logged in billing system accurately. 2. Answer customer questions pertaining to billing, usage, equipment, payment plans, features, sales, or customer service, etc. 3. Troubleshoot and repair customer computers in the repair shop, ensuring thorough completion in a timely manner. 4. Assist as needed in the sale of new and additional services. 5. Investigate and keep abreast of new technology to include current web browsers, email clients, as well as various software for FTP, antivirus, firewall, and operating systems. 6. Maintain records for internet and email accounts in billing as well as servers. 7. Add or update customer information in the billing system as necessary. 8. Assist sales team with technical knowledge and ability as needed. 9. Attend assigned training sessions. 10. Proactively identify and raise reoccurring and wide spread issues. 11. Perform additional related duties as requested or required.
Retail Sales Consultant - PT
Details: Job Summary: Acquires and retains potential and existing customers by presenting Cellcom’s product and service offerings from a retail location and over the phone. Responds to walk in and telephone requests, providing world-class customer service. Responsibilities & Duties: 1. Sells new services, rate plans and products to potential and existing customers at a retail location and over the phone. 2. Meets individual goals for activations, accessories, features and business retention. 3. Executes and ensures the customer service delivery process is completed in an accurate and efficient manner in the retail location and over the phone while consistently displaying a positive attitude and professional image. 4. Follows appropriate procedures for customer identification and information privacy. 5. Responds to and follows-through with billing and engineering inquiries, and equipment servicing. 6. Performs duties to proactively retain customers, including rate plan analysis, outbound phone calls and presenting of renewal offerings. 7. Prepares and programs phones for sale and updates software as needed. 8. Performs basic service functions, prepares loaners for customers and sends phones to repair department. 9. Supports the customer delivery process by completing tasks as requested by supervisor such as ordering, delivering and stocking of resources, housekeeping, cash handling, invoicing and all required paperwork. 10. Advises supervisor of customer feedback, objections and concerns, seeks opportunities to save customers, participates in team initiatives and meetings and prepares various reports. 11. Provides timely customer follow-up calls and thank-you cards.
Supply Chain Intern
Details: Overview: “Bard Peripheral Vascular is located Tempe, AZ – where a tradition of vascular innovation spans decades of focusing on improving the quality of patients’ lives. From C. R. Bard’s first arterial prosthesis developed in 1954, Bard and the division of Bard Peripheral Vascular have demonstrated commitment to innovative medical technology by introducing surgical and interventional devices for peripheral vascular patency, while providing exceptional service and support to surgeons, interventionalists and radiologists. Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.” Summary of Position with General Responsibilities: Work under direct supervision to perform Supply Chain activities for assigned product portfolio to optimize inventory, minimize cost, and set and achieve customer service goals. This includes forecasting, capacity planning, execution oversight, and monitoring and reporting of results. Provide input for SIOP process for a given business segment in order to align market and financial requirements with manufacturing capabilities. Essential Job Functions: Provide input to demand forecasts. Provide analyses to Product Managers and Marketing to decrease demand variations. Provide input for SKU rationalization and other lifecycle management analyses. Contribute the planning aspects of new product launches during the pre-launch phase. Complete spreadsheet analysis during issue resolution or scenario planning. Query databases for information required for decision-making. Provide input to Executive Level presentations as required. Conduct analysis for inventory allocation where worldwide service is maximized. Monitor capacity loading on assigned production lines and forecast. Calculate ISS requirements in terms of weeks of sale for new product launches. Contribute to product phase-outs such that obsolete inventory is minimized. Calculate, propose and maintain safety stock targets. Provide input to the Business Planning process annually and provide quarterly updates. Perform basic financial analyses. Ensure personal and company compliance with all Federal, State, local and company regulations, policies and procedures for Health, Safety and Environmental compliance.
Supervisor
Details: PURPOSE Assist management in the coordination of operations to achieve AMC’s goals. Model and communicate expectations to all associates in a professional and safe work environment. ESSENTIAL FUNCTIONS • Coordinate and coach Film Crew to perform the “Essential Functions” of their positions. • Reinforce “Wardrobe 101” policy with Film Crew. • Observe Film Crew performance and provide feedback to management for discipline and performance evaluations. • Optimize Film Crew placement on a round-by-round basis. • Lead teams and consistently achieve results through resources. • Assist management with floor operations. • Assign registers/distribute banks (e.g., box, concession, guest service, arcade, etc.). • Supply change, as needed. • Maintain and reconcile floor safes. • Pull, count and reconcile cash, cash equivalents, and coupons from individual drawers. • Prepare deposits and banks. • Accurately complete appropriate cash handling forms; maintain and balance cash handling fund. • Perform daily opening, closing, operational, and administrative duties. • Assist in the preparation of the Film Crew Schedule, with final weekly document approval from a manager. • Assist with the inventory process. • Resolve guest questions, concerns, and issues. • Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment. • Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties. • Uphold AMC’s Business Practice Standards and ensure compliance with company programs. • Perform other duties as directed by management.