Antigo Jobs - Career Builder

Details: Location: MO, Kansas City - 1000 Walnut (Bank Building) Location Zip: 64105 Position Control Number: 1109169 Job Grade: 08 Position Status: Full time Work Schedule: 8-5 M-F Listing Code: CareerBuilder This Senior Accountant position is primarily responsible for financial reporting and analysis for Commerce Bank and its subsidiaries. This includes monitoring bank wide general ledger activities for accuracy and completeness and gathering and calculating data used in SEC reporting and bank regulatory reports, including the Call Report. The position will be responsible for understanding the regulatory requirements, determining how to obtain the needed information and ensuring the information gathered meets the respective rule. Additionally, this position will determine the proper accounting treatment for unusual and/or complex transactions and assist in implementing new processes and procedures to correctly capture and report the activities. This position will also assist in the month end close process and special projects.

Details: Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in progressing to the Team Leader Level. A team will be assigned to the Interim Team Lead and over three to four months the employee will participate in the Interim Team Lead program. The Interim Team Lead will receive coaching and support from a designated Sponsor and assigned curriculum to develop the fundamental skills and abilities necessary to perform the role. Promotion to the Team Leader role will occur upon successful completion of Interim Program and meeting performance criteria during the training period. GENERAL PURPOSE This position routinely supervises two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This includes managing attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for Team Coaches and Team Supervisors when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with AM for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) Directly supervises a staff of Customer Service Agents EDUCATION and/or EXPERIENCE High School Diploma and 12 months relevant experience of which 6 months must be in a Call Center environment or equivalent combination of education and experience. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion.

Details: Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in progressing to the Team Leader Level. A team will be assigned to the Interim Team Lead and over three to four months the employee will participate in the Interim Team Lead program. The Interim Team Lead will receive coaching and support from a designated Sponsor and assigned curriculum to develop the fundamental skills and abilities necessary to perform the role. Promotion to the Team Leader role will occur upon successful completion of Interim Program and meeting performance criteria during the training period. GENERAL PURPOSE This position routinely supervises two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This includes managing attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for Team Coaches and Team Supervisors when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with AM for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) Directly supervises a staff of Customer Service Agents EDUCATION and/or EXPERIENCE High School Diploma and 12 months relevant experience of which 6 months must be in a Call Center environment or equivalent combination of education and experience. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion.

Details: Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in progressing to the Team Leader Level. A team will be assigned to the Interim Team Lead and over three to four months the employee will participate in the Interim Team Lead program. The Interim Team Lead will receive coaching and support from a designated Sponsor and assigned curriculum to develop the fundamental skills and abilities necessary to perform the role. Promotion to the Team Leader role will occur upon successful completion of Interim Program and meeting performance criteria during the training period. GENERAL PURPOSE This position routinely supervises two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This includes managing attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for Team Coaches and Team Supervisors when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with AM for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) Directly supervises a staff of Customer Service Agents EDUCATION and/or EXPERIENCE High School Diploma and 12 months relevant experience of which 6 months must be in a Call Center environment or equivalent combination of education and experience. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion.

Details: Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in progressing to the Team Leader Level. A team will be assigned to the Interim Team Lead and over three to four months the employee will participate in the Interim Team Lead program. The Interim Team Lead will receive coaching and support from a designated Sponsor and assigned curriculum to develop the fundamental skills and abilities necessary to perform the role. Promotion to the Team Leader role will occur upon successful completion of Interim Program and meeting performance criteria during the training period. GENERAL PURPOSE This position routinely supervises two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This includes managing attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for Team Coaches and Team Supervisors when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with AM for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) Directly supervises a staff of Customer Service Agents EDUCATION and/or EXPERIENCE High School Diploma and 12 months relevant experience of which 6 months must be in a Call Center environment or equivalent combination of education and experience. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion.

Details: Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in progressing to the Team Leader Level. A team will be assigned to the Interim Team Lead and over three to four months the employee will participate in the Interim Team Lead program. The Interim Team Lead will receive coaching and support from a designated Sponsor and assigned curriculum to develop the fundamental skills and abilities necessary to perform the role. Promotion to the Team Leader role will occur upon successful completion of Interim Program and meeting performance criteria during the training period. GENERAL PURPOSE This position routinely supervises two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This includes managing attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for Team Coaches and Team Supervisors when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with AM for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) Directly supervises a staff of Customer Service Agents EDUCATION and/or EXPERIENCE High School Diploma and 12 months relevant experience of which 6 months must be in a Call Center environment or equivalent combination of education and experience. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion.

Details: Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in progressing to the Team Leader Level. A team will be assigned to the Interim Team Lead and over three to four months the employee will participate in the Interim Team Lead program. The Interim Team Lead will receive coaching and support from a designated Sponsor and assigned curriculum to develop the fundamental skills and abilities necessary to perform the role. Promotion to the Team Leader role will occur upon successful completion of Interim Program and meeting performance criteria during the training period. GENERAL PURPOSE This position routinely supervises two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This includes managing attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for Team Coaches and Team Supervisors when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with AM for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) Directly supervises a staff of Customer Service Agents EDUCATION and/or EXPERIENCE High School Diploma and 12 months relevant experience of which 6 months must be in a Call Center environment or equivalent combination of education and experience. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion.

Details: Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in progressing to the Team Leader Level. A team will be assigned to the Interim Team Lead and over three to four months the employee will participate in the Interim Team Lead program. The Interim Team Lead will receive coaching and support from a designated Sponsor and assigned curriculum to develop the fundamental skills and abilities necessary to perform the role. Promotion to the Team Leader role will occur upon successful completion of Interim Program and meeting performance criteria during the training period. GENERAL PURPOSE This position routinely supervises two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This includes managing attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for Team Coaches and Team Supervisors when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with AM for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) Directly supervises a staff of Customer Service Agents EDUCATION and/or EXPERIENCE High School Diploma and 12 months relevant experience of which 6 months must be in a Call Center environment or equivalent combination of education and experience. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion.

Details: Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in progressing to the Team Leader Level. A team will be assigned to the Interim Team Lead and over three to four months the employee will participate in the Interim Team Lead program. The Interim Team Lead will receive coaching and support from a designated Sponsor and assigned curriculum to develop the fundamental skills and abilities necessary to perform the role. Promotion to the Team Leader role will occur upon successful completion of Interim Program and meeting performance criteria during the training period. GENERAL PURPOSE This position routinely supervises two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This includes managing attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for Team Coaches and Team Supervisors when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with AM for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) Directly supervises a staff of Customer Service Agents EDUCATION and/or EXPERIENCE High School Diploma and 12 months relevant experience of which 6 months must be in a Call Center environment or equivalent combination of education and experience. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion.

Details: Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in progressing to the Team Leader Level. A team will be assigned to the Interim Team Lead and over three to four months the employee will participate in the Interim Team Lead program. The Interim Team Lead will receive coaching and support from a designated Sponsor and assigned curriculum to develop the fundamental skills and abilities necessary to perform the role. Promotion to the Team Leader role will occur upon successful completion of Interim Program and meeting performance criteria during the training period. GENERAL PURPOSE This position routinely supervises two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This includes managing attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for Team Coaches and Team Supervisors when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with AM for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) Directly supervises a staff of Customer Service Agents EDUCATION and/or EXPERIENCE High School Diploma and 12 months relevant experience of which 6 months must be in a Call Center environment or equivalent combination of education and experience. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.

Details: Responsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. To facilitate organizational flexibility and quality of training, this position is also responsible for providing customers and end users technical phone support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. Administers effective evaluation and testing techniques to assess trainee performance. Assure preparation of the instructional site, including PC configuration, network connectivity, audio-visual equipment, props and other training supplies. Communicates with management, support agents, and client representatives using professionally written email, letters and memos. In collaboration with account and center management, conducts needs analysis using methods such as agent testing, remote quality monitoring and performance tracking. Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills. Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company. Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction. Prepares and organizes instructional manuals, learning aids, job aids, and learning evaluations such as quizzes and tests. Reviews course materials and trainee information, preparing for training delivery. Reviews training programs for completeness and accuracy, recommending revisions or additions when necessary. Provides customers and end users with product and/or technical phone support by: o Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. Incorporates skills obtained while providing technical phone support in future customer support agent training course development. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) No direct supervisory responsibilities, but indirectly supervises 14-20 customer support agents assigned to training programs that varies in duration from three (3) days to five (5) weeks. EDUCATION and/or EXPERIENCE High school diploma or equivalent; Associates Degree (A.A.) or the equivalent from a two-year college or technical school preferred. One year experience in customer support required. Experience in classroom training or corporate mentoring, preferably in a call center environment preferred.

Details: Job Purpose: Assist Sales team in technical pre-sales motion in solution selling the following Core Products – Cisco Unified Communications. ​ Job Responsibilities: Provide technical expertise/credibility to account team on designated focus area, Unified Communications. Conduct customer presentations on ePlus ‘value proposition’ and technical solution set for assigned accounts and focus areas Assist sales account managers with overall account planning as it relates to technical aspects of hardware, software, and services opportunity development Assist sales account managers with project management for complex presales engagements Complete technical sections for RFP/RFI/RFQ responses for assigned accounts Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s) Develop solution architecture and detailed line item configurations/bills of materials (BOMs) Develop solution proposal and/or presentation of recommended solution Assist with technical scoping/review for Statement of Work (SOW) for assigned accounts. Function as liaison to end-user customer technical staff regarding solution and implementation specifics Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate Function as technical liaison and ePlus ambassador with field OEM sales and technical teams Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set Conduct knowledge transfer with SAT members around solution updates, implementation ‘lessons learned,’ etc. on materials as relevant As appropriate, assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution, or its implementation and deployment. As needed, assist in developing ‘get well’ plan Assist sales and services management in identifying candidate solution areas for ePlus development/investment Complete training per development plan and maintain certifications in accordance with focus area Assist Services Director with helping improve procedures and functions Participate in weekly SAT planning conference calls Complete administrative tasks (expenses, time reporting) in timely fashion

Details: Molex, a leader in interconnect solutions, is seeking a Mechanical Drafter for the Maumelle, Arkansas location. PRIMARY PURPOSE The primary purpose of the Mechanical Drafter position is to create detail drawings, assembly drawings, and illustrations from CAD wire-frame or solid models. With this role comes the responsibility of making sure all document information is accurate and updated according to established procedures. The primary DUTIES & RESPONSIBILITIES include: •Works with project engineering, design engineers or machine designers to ensure details are accurate and provide the manufacturing group with all the necessary information to produce the part. Major and critical dimensioning will be used when applicable and correct tolerance and cost will be considered when detailing. Details will follow established methods and be accomplished in a timely manner. •With some guidance from engineers and designers, develops assembly drawings or illustrations that are neat and well laid out. Bill of materials, parts list, setup sheets, manuals, and information for the Internet, will be complete, accurate, and done in a timely manner. •ECN’s and Bill of Materials cover sheets, provided to manufacturing and purchasing, need to be complete, accurate, and follow establish procedures. Information loaded into the Molex business system (SAP), and provided to vendors through the non-inventory process, must also be complete and accurate. •Must utilize the CAD and computer systems efficiently. Understands the tools, procedures, methods, and available software to perform the job. •Maintains flexibility and cooperation in completion of all miscellaneous tasks (cross sections, qualification measurement, database load, print room organization, manuals, print making and copying, or any activity associated with the development and documentation of tooling) •Keeps accurate records and documentation. Prepares information as requested by engineers, management, or Tooling Group procedures. •Understand, support and contribute to current Molex Total Quality Management (TQM), Six Sigma, International Standards Organization (ISO) and Environmental, and/or Health and Safety (EH&S) Management Systems by following stated policies and procedures. •Perform other related duties as assigned by management.

Details: Job Summary: The Paralegal – Contracts will provide legal support to the Legal and Government Affairs Departments as well as internal clients. Responsibilities: • In partnership with internal business leaders, create, review, edit, negotiate and manage documents, including contracts, corporate records, correspondence, reports and presentations • Review and revision of marketing materials, including public, customer and member facing communications • Research, analyze, and monitor issues across a wide variety of subject areas of health care law affecting Pharmacy Benefit Managers (PBMs), our customers and pharmacies • Identify legal and/or regulatory issues and resolve or escalate as appropriate • Develop and maintain positive relationships across business functions at Prime • Other duties as assigned, including litigation management support, developing and presenting training materials, etc. Position Requirements: • Ability to travel up to 10% • Flexibility with respect to work schedule as needed by the business

Details: Overview: Since 1975, TUMI has been creating world-class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold in over 260 stores from New York to Paris to London and Tokyo, as well as the world’s top department and specialty stores and travel retail in more than 75 countries. Responsibilities: Maximizing sales by enhancing our brand image. Ensuring a consistent and superior customer experience. Development of new customer relationships and interaction with existing customers to increase sales. Attainment of monthly sales, conversion and other KPI goals.