Menasha Jobs

Details: Ref ID: 104242 Join one of the World’s Most Admired Companies Robert Half Finance & Accounting is looking for professionals with financial industry experience to join our recruiting team. Dividing your time between business development and recruiting functions, you will introduce our services to prospective clients, build upon existing client relationships, as well as recruit and place accounting and finance professionals. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills – and you enjoy a fast-paced team-driven environment – contact us today! Job Summary As Recruiting Manager your responsibilities will include developing and growing a client base and new business opportunities, introducing our services via telephone and in-person meetings with new and existing clients to expand the utilization of our services. Recruiting, evaluating and placing finance and accounting professionals in full-time positions with our clients. Delivering outstanding customer service to both clients and candidates. Providing consistent communication and career guidance to candidates. Participating in industry trade associations to increase our presence within the local finance and accounting community.

Details: Ref ID: 99605 Job Summary As a Staffing Manager you will be responsible for: Business development: Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions; market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives, for the purpose of marketing our services to prospective clients and building on existing client relationships; participate in local trade association and networking events to increase OfficeTeam’s presence in the local business community. Candidate recruitment and retention: Recruit, interview and match skilled administrative professionals with clients’ projects, temporary assignments and temporary-to-full-time opportunities; provide on-going communication and career guidance to candidates. Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service; resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction; additional opportunities through contact with temporary professionals on assignment and client companies to grow our business and uncover job opportunities for our candidates.

Details: Ref ID: 99604 Job Summary Our Staffing Managers work in a team environment and have responsibility for negotiating and developing business with new and current clients. Staffing Managers market our services via telephone and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled accounting and finance professionals with clients’ projects, temporary assignments and temporary to full-time opportunities; managing ongoing assignments to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Accountemps’ presence in the local business community.

Details: Ref ID: 99781 Job Summary As a Senior Recruiter your responsibilities will include: Candidate recruitment and retention: Source, evaluate, and review potential IT candidates utilizing cold calls, job boards, social networking and internal database etc. Interview prospective IT candidates via phone/in person to assess skill set, work history, and salary requirements. Recruiter will also be responsible for developing and maintaining a strong pipeline of qualified IT talent to submit to current and future client base. Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with IT professionals currently on assignment to ensure exceptional customer service. In addition, the recruiter will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. Leads: Generate leads and market intelligence to enhance our new client development efforts. Maintain relationships with candidates to gain industry knowledge and obtain referrals and new business opportunities. Meet and exceed weekly business development goals.

Details: Are you a positive, outgoing person looking for a career in a thriving industry with strong potential for earning and advancement? Join the A Wireless team! A Wireless is a National Premium Retailer for Verizon Wireless, with retail locations in North Carolina, South Carolina, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, West Virginia, Louisiana, Texas, Florida, Georgia, Tennessee, and Indiana. Since 1999, we have dedicated ourselves to providing the best wireless products and services in our industry. We currently need a full-time Sales Consultant. When a customer enters an A Wireless retail outlet, they are greeted by a friendly, knowledgeable Sales Consultant who is there to assist them in selecting the wireless products and services that are right for them. When you create a positive experience for our customers, it allows A Wireless to continue to expand and maintain its loyal customer base. To this end, A Wireless provides our Sales Consultants with extensive training, competitive compensation and benefits, a stable work environment, and an unmatched opportunity for growth and advancement. Benefits: We offer our employees competitive compensation and benefit packages, including: Base salary + generous commission structure Medical/Dental insurance 401K Paid time off and paid holidays Employee assistance program Employee discount program Opportunities for advancement to management positions

Details: We are a Sales, & Promotions firm, based in Manhattan and newly opened Downtown Jersey City. Growing from a small start off business to seven locations around the U.S. We are on target to hit our goal of $1.8m turnover in New Jersey alone. This position is for our New Jersey Office. We know exactly what our clients need and how to provide the service; in a competitive market, with our own personal touch which our customers and clients' love! We are looking to fill positions in our Sales & Customer Service departments, which will fuel the target expectations with our clients. If you're looking for opportunity to receive on job training, this could be the match for you! We Cross-Train in the following areas: Sales Events Marketing Promotions Customer Service

Details: Fabricator - Plasma Cutter Position Description: Under the direction of the area supervisor, perform fabrication of parts, using drill press, plasma cutter, saws, and other fabrication tools, to be used in the assembly of equipment to create a high quality, finished product. Components may be standardized or customized as to design and function. Primary Responsibilities: • Set-up, adjust and operate drill presses to drill, ream, tap, bore, spot face, etc. on a diversified line of work, having fairly close tolerances • Set-ups may involve aligning and securing of regular shaped work pieces. • Select speeds and feeds, tooling and operational sequences, align and secure jogs and fixtures. • Sharpen drills to meet marrying materials and conditions. • Work from drawings and specifications; use micrometers, depth gauge, fixed gauges, etc. incidental to operations. • Measuring/marking/cutting/drilling/tapping • Use of hoists, pallet jacks and forklift to move fabrication parts • Perform work in adherence with quality standards • Perform as-needed modifications on outgoing and internal equipment • Practice safe work habits, following safety guidelines with respect to operation and personal safety gear, and support company safety initiatives Additional Responsibilities: • Assist in other work areas as needed • Repair/correction of errors • Housekeeping • Participation in training sessions • Assist in training of coworkers • Other duties as directed Qualifications: • High school diploma or equivalent and an understanding of machining fundamentals • One year experience working with fabrication machines, specifically drill press and cold saw. Plasma cutting experience preferable • Ability to read blue prints and tape measure by 1/16’s • Ability to lift up to 50 pounds • Ability to perform tasks involving long periods of standing • Ability to work overtime • Ability to follow directions and work in a team environment

Details: Customer Service Representative Job Purpose: Attracts and Serves customers by providing product and service information at events and promotions. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about products and services. Opens customer accounts by recording account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Contributes to team effort by accomplishing related results as needed. *Please Note This is Not a Door to Door or Telemarketing Position* Work with Fortune 500 Clients Opportunities for Progression in a Fast Growing International Business Stimulating Environment

Details: Overview: VW of Des Moines NOW HIRING: MASTER/JOURNEYMAN TECHNICIAN Business is thriving and that means we're hiring! We're looking for motivated and enthusiastic professionals to join our winning team! And that's where you come in! Tune up your expectations! Job Description: MASTER/JOURNEYMAN TECHNICIAN WHAT WE’RE LOOKING FOR: Excellent organizational and time management skills required Commitment to providing the highest quality of customer service Appropriate ASE and Manufacturer training WHAT YOU’ll DO: Complete assigned services and/or repairs in an efficient and effective manner. LITHIA OFFERS: Opportunity for growth and advancement A comprehensive benefits package Applicants must be 18 or older with a valid driver's license. Lithia is a drug free work environment. EOE. *

Details: Overview: Transdev is a 2015 STEM Jobs SM Approved Employer Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. This Ticket Agent Position is located at Denver International Airport. The primary duty is to sell tickets to passengers and coordinate passengers in groups to leave the airport. Responsibilities: Meet and greet the customers in a professional and friendly manner. Inquire of each customer his or her destination and inform the customer of the rate and the approximate wait time. Sell a ticket to each passenger and issue the correct change, and the ticket and a receipt. Organize the passengers into lines based upon their destination. Communicate with dispatch and the drivers as needed to coordinate passengers loading on the correct van.

Details: Life Care Center of Brookfield, Brookfield, MO Full Time Occupational Therapist position available. (EOE/M/F/V/D) Clinically Challenging Environment At Life Care, our goal is to improve the quality of life of each patient we serve, and we want you to be a part of that mission. To turn this idea into reality, each subacute setting is supplied with state-of-the-art equipment and an experienced team of in-house therapists. We take pride in staying proactive with new medical studies and the latest technology. Professional Development We also understand your desire for success, both personally and professionally. This is why we are excited to offer mentorship programs, continuing education opportunities, clinical specialties, and professional advancement in a team environment. Workplace Benefits Not only will Life Care provide a team-oriented work environment that allows you to thrive professionally, but also we also offer many other workplace benefits including: Resident-centered corporate culture Privately owned company A stable company with over 40 years of success Over 220 locations across the U.S. In-house rehab programs (everyone is on the same team) Well equipped gyms Modern and well-maintained facilities Strong multidisciplinary teams Flexible scheduling Specialty programs 401(k) CEU/Licensure Reimbursement Medical/Dental/ Vision/Disability insurance programs

Details: This position is responsible for providing residents with routine daily nursing care in accordance with the resident’s assessment and plan of care, and as may be directed by the department director or supervisor. Advances the value that the resident comes first. The employee values the Community as the residents’ home and works to create attributes of home and models person centered care. Education, Experience and/or Training: Must be a Certified Nursing Assistant in accordance with laws of the state. High School diploma or equivalent desired. Previous 6 months of experience in long-term care desired. Physical or Mental Demands: This position is classified as Medium Work for physical exertion requirements. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. *cb

Details: Posting Job Title: Customer Service Representative Requisition #: 167213BR Posting Location: Staten Island, NY, US Area of Interest: Customer Service/Member Services Position Type: Full Time Posting Job Description * Posting Job Description Customer Service Representatives Everything you want to be. Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance. As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward. Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach. Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace. Basic qualifications required to work in the Time Warner Cable Customer Care environment: 6 months or more customer service experience; 1 or more years preferred 6 months or more working with multiple software applications; 1 or more years preferred 6 months or more sales or retention experience preferred. 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred. To lear n m or e a b out us, a nd ap p l y o nli ne visi t www . ti m ewar ner cab l e. com/ car eers Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law Keywords: automatic call distribution, scheduling, public relations, telecommunications, ACSR, data entry, sales, marketing, selling, upsell, transaction, commerce, customer service, client service, help line, product service, troubleshooting, technical, tech savvy, high tech, professional, automated, streamlined, representative, telephone, phone, outbound, service agent, customer concerns. Work Location: 100 Cable Way, Staten Island Training Schedule: 10:00am to 7:00pm Must be willing to work 8:00am- 8:00pm including Saturdays and Sundays After Training Schedule: Must be willing to work evenings & weekends. Example: 8am to 8:00pm + EVERY Saturday AND Sunday TWCCB 12/22/2014 FCC Unit_TWC: 8341 Controlling Establishment ID: 00159 - Staten Island Cable Way More on TWC: Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status TWCCCS190

Details: Basic Scope / Purpose: Facilitate, monitor and control the plant quality assurance procedures/policies. Essential Duties and Responsibilities: Direct plant activities to assure administrative quality procedures. Quality Control Software (Gainseeker) training, maintenance, and record control. Process claims against vendors (steel mill). Maintenance of quality records and control of quality forms. Responsible for maintenance of quality control lab and equipment. Position plant for audits (Silgan Containers Quality Systems Audit, NFPA, ASI Food Safety Audit, etc). Interact with customers on quality issues. Build and maintain customer relationships. Process customer complaints and reports. Lead the plant continuous improvement program (SPC). This will include directing both hourly and salary employees in regards to quality control procedures. Ensure proper recording of redline changes and monitor for expiration. Monitor and promote sanitation regulations. Execute decisions on quality issues and risk management. Other duties as assigned by the Plant Manager.

Details: Job Summary The part time instructor facilitates meaningful learning of the course competencies in the curriculum and proactively supports all facets of the learning environment. S/He provides education through learning-centered instruction that will enable graduates to fulfill the evolving needs of the marketplace. S/He encourages a culture of learning that values mutual responsibility and respect, life-long learning and ethics as well as personal and professional development. This position is part time/adjunct only. Incumbent must assure that the EDMC philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position. Key Job Elements Provides competency-based education which aligns with the EDMC model of curricula as well as supports the EDMC style of system delivery. Designs and delivers class instruction through the development of instructional plans to meet course competencies, the development of activities which support lesson objectives, and (in the case of online instructors ONLY) delivers the instruction as approved. Enables the achievement of pre-described exit competencies for student achievement and evaluation of learning by providing instruction which fosters competencies and establish student performance criteria and evaluation. Delivers learning-centered instruction by establishing a classroom environment conducive to learning and student involvement as well as effectively planning and preparing for classes and student success. Promotes student success by showing flexibility in style and work schedule as well as exhibiting a passion for teaching and students and engaging students in the learning process. Manages the learning environment through keeping accurate records, submitting grades and other reports on time, and enforcing school/campus academic and attendance policies. Contributes to a learning culture by participating on curriculum and system task forces, supporting local campus events such as orientation and graduation, and participating in various other workshops and meetings. Relates professional/life/industry experience to learning by the continuation of professional/technical skills development, the introduction of industry perspective into courses, and the active awareness of professional/industry trends and opportunities. Reports To: Dean of System-Wide Programs, Academic Department Director Directly Supervises: None Interacts With: Academic affairs department, other school/campus functional areas, curriculum task force and other committees, other faculty, and students Job Requirements Knowledge: Master's degree in Mathematics Zero to two years experience in instruction or formalized education process, preferably in a post-secondary or college institution. Membership in a professional association tied to area of instruction preferred. Skills: Excellent verbal and written communication skills including the ability to build successful relationships with student populations. Outstanding conflict resolution skills. Demonstrated time management and detail-oriented skills Computer based skills (i.e., software, analytical, and report writing skills ) Abilities: Ability to work effectively under pressure and to meet frequently occurring deadlines. Ability to develop a professional rapport with diverse school/campus constituents. Ability to develop and complete projects without continued direct supervision Ability to learn from students' participation, demonstrates fair and consistent behavior in all matters, and shows compassion without being ineffectual

Details: Director of Clinical Training - Argosy University, Phoenix The following qualifications are strongly preferred: Doctoral degree in Clinical Psychology Licensed or license-eligible in Arizona A minimum of 3-5 years related experience Key Job Elements: 1. The Director of Clinical Traning will develop and maintain training relationships with appropriate practicum and internship sites and evaluate existing qualified training sites on a regular basis, including on-site visits to practicum and training sites. Also, assist with accreditation efforts for the American Psychological Association. 2. Conduct orientation sessions, individual and small group meetings with students to advise them regarding all aspects of clinical training. 3. Advise and place all qualified students in diagnostic and therapy practica, coordinating and supervising and process and evaluating their progress. Monitor and respond to issues that arise regarding practicum training. 4. Keep accurate records of practicum outcomes, completion of the Clinical Evaluation Conference (CEC tasks) and Clinical Competency Examinations (CCE) through which students demonstrate competencies in clinical skills, and provide the Program Dean with timely, accurate reports as requested. 5. Participate in quality assurance activities to evaluate the efficacy and relevance of clinical training experiences relative to stated objectives and needs. 6. Implement the training policies written in the clinical field training manual and provide recommendations for changes as needed. 7. Attend faculty and staff meetings as directed, serve on 1-2 committees and chair the Training Committee. 8. Assist the Dean in maintaining effective coordination, good communication, and positive morale among AZSPP faculty and staff and with AEG staff. 9. Contribute to joint projects with the Directors of Training of other AEG campuses. 10. Assume other related duties as may be assigned from time to time by the Campus Head of Academic Affairs. Reports To : Program Dean of Clinical Psychology Interacts With : Inside contact encompasses the entire range of personnel. outside contacts may include community and professional leaders as well as other educators. Job Requirements (Knowledge, Skills and Abilities): Knowledge: a) Doctoral degree in Clinical Psychology, licensed or license eligible in Arizona with a minimum of 3-5 years related experience preferred. b) Held positions of increasingly responsible experience as a faculty at the graduate level and/or Academic Affairs. Skills: a) Fiscal and personnel management experience. b) Excellent oral and written communication skills. c) Strong interpersonal skills. Abilities: a) Ability to interact successfully with academic as well as business and regulatory personnel. b) Work effectively as either a leader or team member to insure that departmental goals are met by providing support to staff regardless of program designations and always keeping students' and graduates' best interest as a priority.

Details: ABOUT ALPS: Founded in 1985, ALPS is a leading provider of innovative investment products and customized servicing solutions to the financial services industry. Headquartered in Denver, ALPS has expanded the delivery of it Asset Management and Asset Servicing Solutions to include offices in Boston, New York, Seattle, and Toronto. ALPS is a wholly-owned subsidiary of Kansas City-based DST Systems, Inc. For more information about ALPS and its services, visit www.alpsinc.com . Information about ALPS products is available at www.alpsfunds.com . FUND REPORTING SUPERVISOR: Fund Reporting Supervisors have full knowledge of operational functions as it relates to semi-annual and annual financial statements, quarterly holdings reports and other required regulatory filings. They manage staff, establish work priorities, delegate projects/assignments, monitor progress, review outgoing reports, and make decisions regarding the management of staff according to established policies and management guidance. They help manage internal supporting department expectations, develop solutions, and ensure the work performed meets or exceeds expected service levels. Fund Reporting Supervisors are actively involved in research, reports, and/or projects as needed. They provide training and development to staff and performance evaluations. They maintain a strong understanding of rules and regulations governing financial statement presentation and regulatory filings. Fund Reporting Supervisors may work directly with the fund client and/or independent auditors. Fund Reporting Supervisors work with management to develop long term plans, review processes, and make implementation recommendations for departmental goals, procedures, and standards. #LI-BS2 EEO Statement Equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Details: Western is one of the nation’s leading credit unions with over $2 billion in assets and 176,000 members nationwide. We service a large number of sponsor companies in a diverse group of industries such as information technology, automotive, airline, retail, service, manufacturing, and aerospace. With strong assets and conservative practices, Western continues to have a stable presence in the credit union industry. Western is seeking a Vice President of Commercial Lending & Services to join the team. Responsibilities include: Play a key role in balancing assets growth with credit quality as part of achieving division’s financial objections Establish and monitor performance objectives Appraise team member’s performance, oversee team member training and development, acts as a mentor, recruit for department openings, and counsel team members with a focus on improving underwriting skills Play a leading role in setting expectations for ongoing credit monitoring and analysis in all segments of the portfolio. Ensures that portfolio management is consistent with credit union standards and policies, is conducted on a consistent and thorough basis, and effectively manages and monitors risk of the portfolio. Responsible for satisfactory credit reviews on the portfolio. Make recommendations and provide ongoing support on enhancements to existing products and/or introduction of new products and features in alignment with the product strategy to achieve market share and profitability goals and ensure the product meets the needs of clients. Support the positioning and implementation of products with the view to maximize the value proposition for clients/members, channels and business bankers. Monitor performance metrics for the assigned product, assessing performance to business goals and recommending changes that will improve overall business performance for the assigned product portfolio. Assist in development and distribution of required sales tools based on an understanding of the sales process, sales conversations and client and sales needs. Build and maintain effective relationships with business bankers to ensure the credit union maintains appropriate levels of awareness and attention. Ensure timely and effective communication of all relevant credit union related information and changes to business bankers. Act as primary day-to-day contact for the credit union and the business bankers on all referral and initiative-related issues and resolve client and business banker escalations as required. Lead credit union related initiatives, including product bundling and initiatives to support the department or the credit union developing new products, features, functionality, processes and client experience enhancements. Coordinate the design, production and distribution of analytics and reporting on the department’s referral performance. Identify and socialize key insights and performance trends to drive desired results.

Details: PROGRAM NAME: GRADE: A/B 16 OBJECTIVE: To provide leadership and support to residential youth/child care staff on a given shift. ESSENTIAL FUNCTIONS MAY INCLUDE: • Provide daily leadership to staff assigned to a particular shift. • Assign daily task to youth/child care staff. • Assist staff in providing you/child care and other program services. • Complete necessary paperwork, record keeping and reports. • Provide input to the Residential Supervisor in employee performance evaluation process. • Conduct regular staff meetings. • Assure that staff ratios meet contract requirements and CHS policy. • Attend staff and community meetings as requested or required. • Liaison with Department of Children and Families as necessary. • May assist the Residential Supervisor with the staffing schedule. • Provide Behavioral Health Overlay Services (BHOS) to clients under the direction and supervision of the clinical staff. • Provide daily living and social skills to clients as part of the BHOS treatment plan. • Oversee that residents in each home have appointments for dental, vision and medical exams. • Maintain familiarization with BHOS documentation requirements and patient rights. • Ensuring all BHOS services are documented and maintain other related BHOS records. • Respond to special clinical circumstances of clients including behavioral and medical emergencies. • Participates in ongoing training and consultation with the BHOS treatment team. • Participates in the quality management process. This list of essential functions is not intended to be exhaustive. Children's Home Society of Florida reserves the right to revise this job description as needed to comply with actual job requirements.

Details: Overall Responsibility: Designs significant new system functionality with a consideration of performance, stability, and supportability. Reviews and provides feedback on business requirements to fully leverage technology to improve business functions. Defines standards and design patterns / paradigms for system development within a team. Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. Provide advanced troubleshooting for infrastructure, networking, security, and application issues. Provide project architecture and oversight with in-depth technical expertise on infrastructure projects. Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers. Contribute to written proposals and develop technical documentation. Subject matter expert for specific technologies within the Infrastructure practice (e.g. Directory Services, Messaging). Demonstrates a robust understanding of all the business processes and system interfaces of a system. Demonstrates problem solving skills that span the application, middleware, and infrastructure levels. Ability to clearly communicate problem/resolution process to customers or management. Key Accountabilities: Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. Serve as liaison to vendors (e.g. IBM, Oracle) to facilitate problem resolution. Be able to serve as a Lead Engineer on engagements and work directly with Project Management, Account Management and Customer teams. Ability to mentor and cross-train technical staff. Provides guidance on BTS development standards and quality expectations to employees entering the job family. Collaborate with technical staff, including project managers. Customer liaison for solutions including presentation of design and deployment strategies. Provide subject matter expertise in the areas of WebSphere Administration, Application Messaging, and performance Monitoring Systems. Document Application Topology Diagrams. High level of design, architecture and engineering expertise with Java Application Engines and Scripting Serve as a Lead Engineer on engagements and work directly with Project Management, Account Management, and Customer teams. Responsible for system level programming / scripting on an ad hoc basis and to facilitate the management of supported applications and technologies. Develop the planning, architecture, and oversee the implementation of policies and procedures to ensure Application availability and maintenance is consistent with company goals, industry best practices, and regulatory requirements. Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. Responsible for installation, service delivery and administration of WebSphere Application Servers, WebSphere MQ, Broker, Automation tools and systems applications. Performs configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support. Provide mentoring and coaching to peers and subordinate team members specifically assigned as Systems Administrators. Anticipate, mitigate, identify, troubleshoot, report, and resolve software problems on servers. Ensure the integrity, security, and availability of all java-based enterprise applications, their respective application database connections, and connectivity to and from end users in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance. Provide second and third level support for Middleware Applications and servers in a highly available, 24x7 enterprise environment Maintain and constantly improve application performance, reliability and security, including performance tuning, file system layout and optimization, and ongoing update of services in compliance with security policies Participate and adhere to defined incident, problem and change management best practices. Support the deployment of new systems in response to incoming customer requests and organizational requirements. Document problems and resolution for future reference. Excellent communication skills particularly across functional technical areas. Monitor application performance and implement performance tuning. Oversee application and system security following corporate guidelines. Strong analytical abilities and professional office experience needed. Mentor and cross train other team members in key skill sets.