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Retail Sales - Fragrances, Full Time: San Antonio, TX, Macy’s Shops At La Cantera

Wed, 07/08/2015 - 11:00pm
Details: JOB OVERVIEW The Fragrance Sales Associate is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department through achieving personal sales goals. Perform other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here. ESSENTIAL FUNCTIONS Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration Alert Fragrance Counter Manager or Sales Manager of Cosmetics and Fragrances of inventory and other inaccuracies Attend product training classes and seminars Ensure proper presentation, organization, storing, and replenishment of stock Participate in pre-selling and sales driving events to maximize sales Regular, dependable attendance and punctuality QUALIFICATIONS Education/Experience: High School degree or equivalent. Previous selling experience is required, preferably in fragrances. Communication Skills Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills. Mathematical Skills Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Other skills Superior organizational and time management skills. Must be able to multi-task in a fast-paced environment. Must be able to build relationships and influence others. Must possess a thirst for knowledge. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Direct Support Professionals- Long Island

Wed, 07/08/2015 - 11:00pm
Details: Direct Support Professional The difference between doing a job and loving your work… At EPIC Long Island, we care about your satisfaction and well-being in the same manner that we care about the individuals we serve. You will enjoy long term stability with advancement potential amidst our culture of learning, skill development and flexibility. A strong focus of our organization is serving intellectually challenged individuals by providing them with a home-like environment, education, work opportunities and therapeutic support. You will find your colleagues to be supportive and dedicated. All of our associates - regardless of their position - help us to achieve our goal of improving the daily lives of the individuals we serve. EPIC Long Island currently has full-time, part-time, hourly and per diem Direct Support Professional opportunities in both residential and respite environments assisting intellectually challenged adults in Nassau (Baldwin, Freeport, North Bellmore, East Meadow, Levittown, Hicksville, & Westbury) and Suffolk (Farmingdale, Medford, North Patchogue, Coram, Port Jefferson, & Yaphank). At EPIC Long Island, you will have the opportunity to: Earn a competitive rate of pay (range: $10.88-$14.46/hr) Work a flexible schedule including days, evenings, and weekends Participate in health and dental coverage* Accrue paid time off for Holidays, vacation and other leave benefits* Receive a $500 sign-on bonus for Suffolk positions after 6 months of employment* * must meet certain requirements

VP of Sales

Wed, 07/08/2015 - 11:00pm
Details: VP of Sales - West Palm Beach Must have been in a VP role for at least 5 years Must have proven and successful negotiations and closing skills. Position Summary: Meet and exceed sales targets by developing the industrial segment business plan with strategies and tactics to achieve growth goals for both unit volume and total revenue Increase sales from existing accounts by maintaining and expanding industrial account relationships Coach sales professionals on SFC sales solution strategies and identifying sales opportunities Assist sale professionals with contract negotiations. Attend client visits, trade Shows and annual industry/brand conferences Manage sales professionals daily sales activity and overall performance. Minimum Requirements: 10 + years proven and successful B2B sales management with large account experience Full knowledge of industrial industry working conditions Demonstrated customer service orientation Proven ability to build and maintain relationships and generate sales on the phone and in person The ability to analyze and create sales data The ability to travel 25-30% nationally on a quarterly basis Bachelor’s degree in business, marketing or relevant field if you meet all of the qualifications, email:

Active Directory Engineer

Wed, 07/08/2015 - 11:00pm
Details: Active Directory Engineer job in New York, NY This is an Active Directory Engineer job in New York City, NY. The Active Directory Systems Administrator will be responsible for working with the assigned team(s) to support the Active Directory environment which consists of thousands of users globally. This individual will have experience in large enterprise Active Directory migrations and consolidations. This individual will have experience working with AD architecture and design, including upgrades and new structure redesigned. This individual must have in-depth experience implementing an enterprise level AD infrastructure with multiple domains, and consolidating a number of diverse domains into a unified framework. He or she must be capable of developing process, work flow, standards, policies and the capability to write technical documents as required. This individual must perform responsible execution of changes within Active Directory, DNS and WINS. This individual must also provide troubleshooting guidance and direction in resolution of production problems with Active Directory, DNS, WINS and Active Directory dependent applications. Characteristics: • Work in a team that provides global support for the Active Directory environment • Participate in rotating shift/on call coverage, as needed to support organizational goals • Manage Active Directory problems according to the established standards and processes • Ability to work alone or with a team of diverse individuals • Ability to work within a strict time-frame and hard deadlines • Ability to contribute to multiple programs with effective delegation skills • Must have a flexible working style, meaning the individual can change direction as the business needs change • Excellent verbal and written communication skills • Highly developed time management skills, and be able to work in a multi-threaded, fast-paced environment. Typical Experience: • Minimum 4-6 years’ experience supporting Active Directory, and Information Technology experience with large scale Microsoft server environments. • Experience with Active Directory 2003, 2008 R2, and 2012 R2 • Experience with Active Directory Federation Services • Experience with Multi-Doman, Multi-forest Architecture • Extensive knowledge in name resolution including WINS and DNS Typical Qualifications: • Degree in Computer Science, Information Systems, Engineering, Business or related field or equivalent job description is desired • Familiarity with ITIL; ITIL v3 Foundation Certification preferred • MCSE Active Directory Certification Preferred This is an excellent opportunity to obtain an Active Directory Engineer job in New York, NY. Apply now and upload your resume!

Service Engineer

Wed, 07/08/2015 - 11:00pm
Details: Job Description If you are an experienced Service Engineer looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some of the nation’s biggest companies. Our client has a need for a Service Engineer. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you! Service Engineer Job Responsibilities Your specific duties as a Service Engineer will include: Performs all of the following tasks independently. May also perform some coordination tasks and projects with a limited scope. Develop and communicate service requirements Attend Product Development Team (PDT) Meetings, Design for Manufacturing (DFMs) and Peer reviews for assigned service subsections Represent Advance Serviceability of Design within the Vehicle Development Process Identify, address or escalate serviceability issues as appropriate utilizing business case analysis Develop service part release strategies with Service parts Engineering/Design Release Engineers/Suppliers with Subsystem Service Plans (SSSP) Identify when special tools are required to perform a vehicle repair. Work with the Special Tool committee to develop and validate special tools Investigate and respond to Problem Tracking Reports (PTR’s) (suggested service manual changes) Investigate and respond to Quality Audit Reports (suggested service manual changes) Review Engineering Work Orders (EWO’s) for service impact and follow up as required Develop diagnostic and repair procedures

Senior RPG Software Developer

Wed, 07/08/2015 - 11:00pm
Details: O'Reilly Auto Parts is a Fortune 500 company with 57 straight years of continuous growth and over 68,000 team members at more than 4,300 stores and 27 distribution centers in 42 states. We are determined to be the leader in the auto parts industry and believe that our team members are the most important asset in our business. Our Corporate Headquarters Office is located in Springfield, Missouri. The dedicated team members who work at the Corporate Office are committed to offering support to the stores and distribution centers. Whether you work at the Corporate Headquarters, a district or regional office, a distribution center, in the field, or a store, you are an integral part of Team O’Reilly. Under general supervision, a Senior RPG Software Developer plans, documents, develops, and tests computer software by applying knowledge of programming techniques and computer systems. Senior level developers lead software projects while focusing the team on coding best practices and building high-quality solutions. This is a full-time opportunity; Monday-Friday, 8am-5pm. Essential Job Functions Participate or lead the development of multiple projects at one time Develop new or modify existing software using best coding practices Perform software and data analyses to uncover issues and solve problems Conduct software demos to educate and train others in the use of software

Diesel Mechanic (Maintenance / Transportation / Mechanic)

Wed, 07/08/2015 - 11:00pm
Details: Diesel Mechanic (Maintenance / Transportation / Mechanic) At TransTechs, we recruit top-notch Diesel Mechanics and place them in great jobs with competitive pay. We specialize in matching your skills and career goals with the best private and public sector employers in the business. Trucks, buses, municipal fleets, even ships – if it carries people or products, you can work on it at TransTechs! Keep your skills up-to-date by allowing us to put you to work. At TransTechs, our recruiters know the industry and have built strong relationships with our clients. Let us introduce you to employment opportunities and get your foot in the door as a Diesel Mechanic . Don't have a resume? We are your Career Counselors and will help you build a resume and provide the career coaching you need. We know when the jobs become available – from temporary / seasonal to contract-to-hire to permanent placements; we represent you as your Career Agent in order to make a smooth transition. Diesel Mechanic (Maintenance / Transportation / Mechanic / Electrical / Maintenance Technician) The Diesel Mechanic will be responsible for routine maintenance of commercial, client vehicles as preventative maintenance. Additional responsibilities include but are not limited to: Engine repairing and overhaul Diagnosing mechanical, electrical, other breakdown or failure Troubleshooting and performing failure analysis of the components parts and systems Specializing based on the client requirements Diesel Mechanic (Maintenance / Transportation / Mechanic / Electrical / Maintenance Technician)

Director of Operations - Registered Nurse (RN)

Wed, 07/08/2015 - 11:00pm
Details: The Director of Operations is essential to the management of our clinical staff and care center operations. Assure state and federal regulatory compliance applicable to home health and reimbursement issues. Educate all staff members about state and federal rules and regulations Acts as a liaison between staff, patients, physicians, and other health care providers. Continually monitors clinical episode management and provide direction/redirection as necessary. Work with all members of the medical community to promote home care services. Recruit, hire, orient, assign, evaluate and guide staff positions to meet agency and patient needs. Ensure delivery of quality care to patients, enhancement of business development, and continuous improvement of agency efficiency and fiscal success. *CB*

Business Planning Analyst

Wed, 07/08/2015 - 11:00pm
Details: POSITION TITLE: Business Planning Analyst DEPARTMENT: Business Planning REPORTS TO: Manager, Business Planning and Analysis FLSA STATUS: Exempt SUMMARY DESCRIPTION: The Business Planning Analyst will be a part of Liberty Power’s Business Planning Team (under the Marketing Team umbrella). Liberty Power is a retail electricity provide selling electricity to residential and commercial customers in 13 states. This role is responsible for development of accurate reports and analytics to assist management to optimize performance. Primary customers will be Liberty Power’s Sales and Marketing Team. This person must possess advanced Microsoft Excel and SQL skills to identify issues and correct reported sales information. This person will design and facilitate the development and automation of reporting capabilities. ESSENTIAL FUNCTIONS include the following. Other duties may be assigned. Identify issues and correct reported sales information Design, develop and maintain analytical models (primarily Excel based Pivot tables) to help Sales, Marketing and Sr. Management drive business decisions and support strategic initiatives. Quickly prepare ad-hoc analyses (primarily focused on sales and retention performance) Utilize advanced Microsoft Office skills to automate reporting and analytics Conduct extensive data prep and analysis of trends Evaluate and assess key processes that impact sales performance Track and analyze competitive data Support formulation of recommendations for maximizing profitability

Business Office Manager

Wed, 07/08/2015 - 11:00pm
Details: Looking for a little more creativity, challenge, and growth opportunity in your workday? Didn’t think it was possible? Might be time to reconsider. At Signature HealthCARE, our team members are permitted – no, encouraged – to employ their talents and abilities to solve problems. Our culture is built on three distinct pillars: Learning, Spirituality and Intra-preneurship. But this isn’t just hollow corporate sloganeering. Each pillar has its own staff and initiatives, ensuring that our unique culture permeates the entire organization. Oh, by the way, we’re an elder care company. Our mission? To radically change the landscape of long-term care forever. We are currently recruiting for an experienced Business Office Manager (BOM) in long term care for our skilled nursing facility Nashville Community Care and Rehab at Bordeaux in Nashville, TN. Summary: Supervise, coordinate, and perform business office functions under the direction of the Administrator in accordance with sound accounting practices. Care Redefined EOE www.signaturehealthcarellc.com

Direct Care Worker

Wed, 07/08/2015 - 11:00pm
Details: NHS Human Services are currently looking to fill direct care positions that will be located in the Bradford County area. Possible locations include Sayre and Athens, Pennsylvania. The Direct Support Professional (DSP) interacts with each consumer in a variety of potential settings, including community homes, family and individual homes and generic community settings, providing personal care, instruction, guidance, mentoring and companionship, according to the individual's Person Centered Plan/Individual Support Plan (ISP). The DSP provides a level of care that enhances the health, safety and contentment of every consumer served. The Direct Support Professional will be active member of the team in program and plan development. The DSP will demonstrate initiative and personal responsibility for the health and welfare of the individual, be respectful, listen to and communicate with indivdiuals, families, and community members, protect each person's dignity in his/her home and community, facilitate opportunities for community access, participation and membership for each individual, provide a variety of leisure activites and opportunites in the home of the individual, including personal preferences as well as exposure to new and different activities that are safe and age appropriate and provide appropriate level of assistance in personal care, hygiene, meal preparation and feeding, dressing, transfer and lifting, according to each person's unique needs. NHS Is hiring for full time direct care positions, as well as "as needed" direct care positions in Sayre, and Athens, Pennsylvania. NHS does offer a full benefit package for full time employees including but not limited to: Medical coverage, Dental, vision, retirement, tuition reimbursement. NHS is an Equal Opportunity Employer!!

Plumbers

Wed, 07/08/2015 - 11:00pm
Details: Duties: Running copper. Additional plumbing duties required.

Business Development Officer

Wed, 07/08/2015 - 11:00pm
Details: Business Development Officer We are currently seeking an individual with credit union/banking operations experience for our Business Development Officer to join our team in our Rockville, MD location. Are you creative, hardworking, flexible, passionate, driven, ambitious, persistent, but respectful and not afraid to "push the envelope" and go the extra mile? About Us: Energy Federal Credit Union is a mid-size Credit Union located in Rockville, MD

General Manager - Roofing Division

Wed, 07/08/2015 - 11:00pm
Details: Rapid Response Team is a Florida based residential restoration company and the affiliated general contractor for Peoples Trust Insurance. We have 10 response centers throughout Florida which include the restoration and roofing divisions and we are continuing to grow. Our mission is to simplify the recovery and restoration process for Peoples Trust Insurance home owners who have experienced damage or loss to their home. The quality of our work and excellent customer service is the key to our success. Come be a part of our elite team! About the role: This senior level position will provide leadership and technical expertise to the Roofing Division. This position will oversee all roofing operations including sales, budgeting, scheduling, quality assurance, customer service and safety. The General Manager reports to the Chief Operating Officer and will oversee 6 remote offices within the state of Florida. Key Responsibilities: Direct the division operations to achieve sales, operating income, and return on investment goals Direct the development of short range and long range business plans, ensuring they are consistent with the established short and long term goals of the company Collaborate with marketing to develop effective marketing programs, promotions, and strategies targeted to the Florida market Develop and implement pricing strategies to achieve gross margin objectives Identify cost reductions opportunities and lead the analysis of roofing cost performance against budget Develop a system of compliance checks for vehicles and job site safety items Ensure compliance with applicable safety regulations including hazardous/dangerous goods, vehicle safety, etc Develop and maintain staffing plans to attain division objectives. This includes staff development plans Identify, develop and retain high performing and high potential employees Ensure company policies and procedures are communicated and properly implemented Take a leadership role in managing vendor relationships including identifying new vendors, products Facilitate daily, weekly and monthly reporting requirements as well as Key Performance Indicators (KPI) reporting.

Hospital Sales Specialist - Denver North, CO

Wed, 07/08/2015 - 11:00pm
Details: Hospital Sales Specialist - Denver North, CO Mallinckrodt is a global specialty biopharmaceutical and medical imaging business that develops, manufactures, markets and distributes specialty pharmaceutical products and medical imaging agents. Areas of focus include therapeutic drugs for autoimmune and rare disease specialty areas like neurology, rheumatology, nephrology and pulmonology along with analgesics and central nervous system drugs for prescribing by office- and hospital-based physicians. The company’s core strengths include the acquisition and management of highly regulated raw materials; deep regulatory expertise; and specialized chemistry, formulation and manufacturing capabilities. The company’s Specialty Pharmaceuticals segment includes branded and specialty generic drugs and active pharmaceutical ingredients, and the Global Medical Imaging segment include contrast media and nuclear imaging agents. Mallinckrodt has more than 5,500 employees worldwide and a commercial presence in roughly 65 countries. The company’s fiscal 2014 revenue totaled $2.54 billion. It’s an exciting time to be here. We have an entrepreneurial spirit that’s defined by five hallmarks: high-performing, competitive, collaborative, engaged and trustworthy. There’s a strong sense of purpose, too, as we’re all focused on helping patients. Our employees around the world are now driving forward a company working to reveal and relieve disease for a healthier world. Find out how much you’ll gain if you’re one of them. Mallinckrodt Pharmaceuticals will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, gender, sexual orientation, gender identity, ancestry, age, disability, weight, genetic information, marital status, citizenship status, status as a covered veteran, or any other protected criteria in accordance with applicable federal, state, and local laws.

Automotive Service Store Manager (Retail)

Wed, 07/08/2015 - 11:00pm
Details: Automotive Service Store Manager (Retail) Do you have the energy and the selling skills to be a superstar closer?Can you lead a high performance team that can turn it on everyday? Are you interested in being developed for higher leadership roles in a company that has doubled its store count twice over the last 10 years? If you answered “NO" to any of the above questions, then this opportunity may not be for you. We are only looking for SUPERSTARS to join our team! We are the best performing company in the retail tire and auto service business and business, for us, is GOOD. We operate in 25 states with 1000 stores and have created top wages and growth opportunities for our best performers. We are not hiring experience alone! Experience is a plus but a sense of urgency IS required and we will train the right person. Earning $65,000/year is average. So if you are as good as our average, you will earn $65,000/year. Our best performers are earning $100,000 - $120,000 a year. We are looking for the superstars that can earn that 6 figure salary. If you’ve got the right stuff, respond today!

Retail Cosmetics Sales - Beauty Advisor Shiseido, Part Time: Bridgewater, NJ, Macy's Bridgewater Commons

Wed, 07/08/2015 - 11:00pm
Details: JOB OVERVIEW With a role in the Macy's Cosmetics Department, you will have the opportunity to help others look their best every day. You'll make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side through customer consultation and make-up and product application, and attain a sense of accomplishment when your skills combine with your passion for beauty to reach personal and team sales goals. Previous cosmetics experience is nice to have, but is not required to begin a career in beauty at Macy's. Performs other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here. ESSENTIAL FUNCTIONS Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration Partner with Sales Manager and Counter Manager to identify business driving opportunities and stock needs Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales Participate in pre-selling and sales driving events as well as processing of new receipts, damages, testers, and return to vendors (RTVs) Attend product training classes and seminars Regular, dependable attendance & punctuality QUALIFICATIONS Education /Experience High school diploma or equivalent. Previous cosmetic or fragrance sales experience a plus Communication Skills Ability to read, write, and interpret labels including warnings and ingredient lists on products. Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management Mathematical Skills Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Must be able to calculate percentages and ratios. Must be able to make change using American Monetary units. Other Skills Superior organizational and time management skills. Must be able to build relationships and influence others. Ability to set and achieve goals. Ability to multi-task in a fast-paced environment. Must possess a strong sense of urgency and a thirst for knowledge. Must be able to lead by example. Work Hours Ability to work a flexible schedule including days, nights, weekends, holidays, and sales events, based on department and store/company needs. This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

MDS/Care Plan Coordinator

Wed, 07/08/2015 - 11:00pm
Details: Providence Healthcare and Rehabilitation Center in Palos Heights, Illinois is seeking a full-time MDS Coordinator. Registered Nurse must possess previous MDS Nurse experience. Previous work experience in a skilled nursing facility required. The Primary Purpose of this position is to conduct and coordinate the development and completion of the resident assessment (MDS) in accordance with current rules, regulations, and guidelines that govern the resident assessment. We currently seek an experienced MDS/Care Plan Coordinator . In this role, the MDS/Care Plan Coordinator is responsible for planning, organizing, developing and directing the MDS assessments and care plans in accordance with current applicable federal, state and facility standards, guidelines and regulations. This position is responsible for appropriate reimbursement through accurate completion off the MDS. Responsibilities include: Review MDS and care plan data to ensure completion Review all admission assessments, transfer information and hospital and discharge summaries to determine criteria for Medicare admission Responsible for Medicare monitoring admissions and discharges

Dairy Farm Milk Quality / Sanitation Territory Manager - Chemical Sales

Wed, 07/08/2015 - 11:00pm
Details: Are you a food, beverage, or dairy manufacturing sanitation expert with the ability to drive results for a global Fortune 500 Company? Join Ecolab's industry leading Food & Beverage - Agri team as an Agri Specialist. We are increasing safety and product quality, enhancing sustainability and boosting operational efficiency. We provide cleaning and sanitation solutions to large dairy farm environments through a dual focus on sales and technical service/consultation to new and existing customers. Agri Specialists are responsible for supporting distributor sales efforts and working directly with large dairy farms in the sales, service and promotion of existing and new value-added products to large dairy farms within an assigned territory. Ideal candidate should live within the greater Findlay / Columbus area. BASIC QUALIFICATIONS: 4-year college degree 2 years outside sales experience and knowledge of sanitation and udder health needs of large progressive dairy farms desired PREFERRED QUALIFICATIONS: Demonstrated problem solving skills Ability to take initiative and work independently Strong follow-through and organizational skills Ability to prioritize multiple projects and to adapt to changing priorities Willingness and ability to work off hours Valid driver's license and clean driving record Bilingual skills (English/Spanish) preferred A company vehicle will be provided as part of your total compensation package. No Immigration Sponsorship available for this opportunity Every day, we make the world cleaner, safer and healthier - protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.

Help Desk Analyst

Wed, 07/08/2015 - 11:00pm
Details: The role of the Help Desk Analyst is to assist customers who are experiencing any procedural or operating difficulty with the use of HealthPort and industry standard IT applications, products or services. Complex and/or high priority problems are escalated to specialized support groups for resolution when needed, but the Help Desk Analyst is responsible to ensure that an effective solution is provided to the user. Essential Duties and Responsibilities: Includes the following. Other duties may be assigned. • Effectively, professionally, and respectfully represents Information Technology staff members, teams, and their services to HealthPort field users and external customers. • Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and working with external IT departments to install proprietary software. • Determines the most effective manner to resolve user's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with senior staff when necessary. • Records required customer and problem information in the LANDesk Call Ticket System. Updates tickets with appropriate journal entries of activities, and resolves tickets with well documented resolution entered upon completion of the job. • Resolves Level 1 and 2 support calls. Elevates complex and/or high priority problems to the appropriate support groups for resolution. • Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. Works on Help Desk related projects as assigned by supervisor

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