Fond du Lac Jobs
Customer Service Representative
Details: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. Job Description: Seeking a candidate with professional experience in a call center, customer service, and/or healthcare environment. This person will be working in a very fast-paced setting. They will be responsible for: Taking inbound calls from providers and patients. Effectively being able to multi-task between different software programs. Utilizing two computer screens at the same time. Requirements: 1+ years of call center experience 1+ years of customer service experience Healthcare background preferred If you feel like you are qualified for the above position, please contact Joe at the contact details listed below. Our client is looking to interview this month and have this upcoming class start mid July. About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com .
Vacuum Tank Truck Driver - Englewood,CO
Details: Job ID: 38668 Position Description: Safety-Kleen Systems, a Clean Harbors Co., has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green . We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. We have more than 4,300 employees across the United States, Puerto Rico, and Canada. Together, we are building on almost half a century of innovation by developing new products and services to serve the changing needs of our thousands of customers across a broad range of industries and markets, from local auto shops to major corporations and government agencies. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK . ™ Safety-Kleen is seeking a Vacuum Tank Truck Driver (known as a Vac Driver). You will be responsible for safely completing all assigned customer services, meeting customer needs and selling additional services in a defined route while complying with all local, state, and federal rules and regulations, in addition to all Safety-Kleen policies and procedures. We invest in you from day one, by providing you with an exemplary company paid training program, to ensure your success with Safety-Kleen! Responsibilities: Complete daily scheduled services, deliveries, and pickups in a timely manner. Complete all required documentation and labeling. Generate / collect leads from customers for new products and services. Sell additional products and services into existing accounts. Actively prospect for new accounts in assigned route. Primary account ownership in assigned route. Ensure customer satisfaction at time of service. Follow all local, state (provincial) and federal compliance regulations and rules. Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements. Safely observe all corporate operating guidelines and procedures. Observe all company environmental health and safety operating guidelines. Requirements: Required attendance to a continuous (2) two week long on-boarding and regulatory training course that will be held out of town. Expenses (Lodging, Food, Travel) to be paid by Safety-Kleen High school diploma or equivalent required 3+ years of experience in direct business to business sales preferred 2+ years of previous vacuum tanker experience highly desired Ability to obtain and retain a CDL with HAZMAT endorsement Demonstrate a commitment to environmental compliance and safe work practices Sales aptitude Ability to develop customer loyalty Record of good judgment/ decision-making Good written and oral communication skills Ability to perform physical functions per job requirements Ability to work independently while managing time and productivity Integrity and reliability Attention to detail Basic computer literacy and math skills Problem solving abilities Applicant must be able to successfully pass comprehensive security background screenings so as to service all SK customers who are federally regulated by TSA, DOD, DOJ, DHS, etc. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa Why should you work with us? Safety-Kleen embraces diversity and is committed to creating an inclusive workplace environment where the uniqueness of every individual is respected and the contributions of people from different backgrounds, experiences, and perspectives is encouraged and valued. We offer great job training, career growth opportunities and competitive pay rates. Our fantastic benefits package includes medical, dental, and vision insurance; prescription drug coverage, flexible spending accounts, disability benefits, life insurance, retirement savings plan, tuition assistance, confidential employee assistance program; and company-paid sick, holiday, and vacation time. Physical Demands: Typical 9-10 hour shift to include sitting, walking and standing, with occasional computer usage. May also climb, bend, kneel, reach, squat, stoop and twist. Must be able to carry, lift, pull, and push from between 10-100+lbs., with repetitive movement of both hands. May be required to wear a respirator . Employment is contingent upon a successful background check and drug screen. Some positions also require a pre-hire medical exam. Must meet all work eligibility requirements. Environmentally-responsible business. Route Driver, Route Sales, Route Sales Driver, CDL Driver, Driver We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Logistics Manager
Details: Consumer Products Company is looking for a logistics manager with strong organizational and negotiation skills. Core duties include: Managing the importation of containers from overseas Negotiating shipping rates for containers for direct shipment to customers as well as our domestic and foreign warehouses. Provide Daily communications with steamship lines, freight forwarders, trucking companies, railroads, and suppliers to meet on time delivery deadlines. Coordinating Customs clearance with brokers. Arrange Shipments to meet customer deadlines Work with buyer to effectively manage inventory levels Manage all billing questions when needed
Sales Route Represenative
Details: Purpose Thisrole is accountable for providing quality service, distribution of goods andgreat customer service support to our club contractors. Duties and Primary Responsibilities – Theseare the responsibilities that the employee has full accountability fordelivering. PRIMARYRESPONSIBILITIES : Physically servicing of customers on a regular basis Maintaining relationships with proprietor and drivers involved in AAA Battery program. Promoting benefits and value of program to AAA staff and contractor network. Delivery of new batteries or ancillary product distributed by Club Assist. Primary contact for all contractors and contractor light service/battery drivers. Supporting CLUB(S) call center, and CLUB(S) field personnel. Collection of junk batteries and returned to designated drop zone. Collection of payment for product sold and banked into assigned account as per banking procedure. Achieving budgets and target set by Battery Service Program Manager Support contractors by reaching sales budget goals/targets. Accountable of knowing and making sure sales budget expectations are met. Analyse Daily Volume Reports. Predict future market trends by analysing customer reports Work closely with Battery Program Managers to ensure contractor service is aware of initiatives and current battery promotions. Marketing promotions support / Online store troubleshooting with contractors Aware of marketing product resource needs per contractor Work closely with Marketing and familiarize with Marketing Brochures pamphlets Trouble shoot minor technical issues with Midtronics Testers Maintenance and technical assistance of basic Midtronics Quick Fix Fully Responsible of the following: CMS Proficiency Internal Reporting / Stations audits / Station Evaluation (partner with Supply Chain and Battery Service Program Managers) Fill rate and stock mix of customers / Battery Rotation Consignment / Inventory Control for contractor stations Warranty adjudication / Warranty rate management Vehicle Inventory control / Variances / FIFO Battery Testing knowledge and equipment troubleshooting Maintain vehicle condition and appearance To provide exemplary customer service Comply with all Federal Motor Carrier Safety Regulations (FMCSR), and all other federal, state, and local laws. Maintain all required Company logs, records, and reports on a daily basis. Attend all safety meetings as required. Perform other related duties as assigned by management. Comply with DOT standards and OSHA regulations Comply with all accounting policies and Expense reporting East Penn: Fill rate, 24 hours orderplacement, forecasting for daily stock, Second Supplier, Warranty(Adjudication, Reporting, and Training). Contractor: Notify Battery ServiceProgram Manager / Battery Service Program Manager of pending credit issues,Inventory (Rotations and Branding). Secondary Responsibilities – These are the responsibilitiesthat the employee may contribute to but does not have full accountability fordelivering. As an employee of Club Assist you are expected to be: · Responsiblefor being aware of, understanding and applying the terms and conditions of thePrivacy Act 1988 and Amendments, Trade Practices Act and Other relevantlegislation that may be in force from time to time. · Responsiblefor providing a healthy and safe work environment by: · Activelyparticipating in induction and other necessary ongoing/refresher Health andSafety training · Promptlyreporting all hazards and hazardous incidents to management and contributing tohazard control as required. Thisincludes active participation in hazard identification on a regular basis. · Assistingother employees, who may be new or inexperienced, to work safely, as required; · Activelycontributing ideas and suggestions to improve Health and Safety performance;and · Promptlyreporting all accidents/incidents/near misses, participating in anyassociated accident investigation and assisting to successfully implement anycorrective action required. · Responsiblefor ensuring the Club Assist brand is promoted at every opportunity in apositive and professional manner.
CNC Machinist
Details: Minimum 5 years’ experience in programming We would like to hear from you if you are looking for an environment where solving interesting technical problems is a daily challenge. We need good, kind people to join our team of excellent machinists with an established and progressive metal fabrication shop. Set up & operation of all conventional, special purpose, CNC and manual machining centers; Fabricating metallic & nonmetallic parts; Studying, drawings, specifications, or sample parts to determine dimensions & tolerances, sequence of operations, & setup requirements; Measuring, dimensions & reference points on material; Selecting, aligning, & securing holding fixtures, cutting tools, attachments, accessories, & materials on machines such as mills, lathes, grinders, & shapers; Calculating & setting controls; Starting & observing machines & adjust as required; Verify conformance of finished work piece to specifications; Fit & assemble parts into complete assembly as required Working knowledge of MasterCam & Microsoft Office; Familiarity with AutoCAD and Inventor a plus.
Front Desk Receptionist / Office Assistant
Details: Experienced Receptionists, we have a remarkable opportunity where you will be able to provide exceptional customer service as the face of one of our prominent clients! At Ultimate Staffing Services, you are more than an employee. You are an ambassador for the only staffing company to ever be ranked #1 on Inc. 500; recognized as the fastest-growing, privately-held staffing company in the United States. We help talented job seekers get connected with full-time positions or we hire them to represent our company on temporary work assignments as Ambassadors of Ultimate Staffing Services. As Receptionist and Ambassador on our team, you will play the most critical role by fulfilling our company’s purpose and promise to our business customers. Whether you are looking for a full-time position, a temporary work assignment, or temporary work while we search for your desired full-time placement; we want to talk to you! Front Desk Receptionist / Office Assistant / Administrative Support Job Responsibilities As a Receptionist, you will be responsible for answering inquiries and providing information to the general public, customers, and visitors of the assigned department or organization. Additional responsibilities of the Receptionist role include: Operating telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments Greeting persons entering establishment, determining nature and purpose of visit, and directing or escorting them to specific destinations Performing administrative support tasks Complete general administrative duties Front Desk Receptionist / Office Assistant / Administrative Support
Applications Packager
Details: Modis is actively looking for Application Packagers for our client. Long Term contract Location: Downtown Applications Packager End User Technology Desktop Engineering Core technologies (WS OS, Network OS, Main Frame Connectivity, Desktop Apps, LAN/WAN, and Groupware Scripting and package-creation using standard industry tools ( WinBatch, WISE, SMS, CA Unicenter). Work with IT security group(s) to assess efficacy of products, packages, processes, and modifications, and ensure adherence to security parameters. Create tools and application deployment packages to facilitate the maintenance process. Create and update tools with vendor products to assist clients with software installs and operating system installation. Develop and implement tools such as WISE, WinBatch, SMS, SCCM, and CA Unicenter for use in the maintenance of the IT environment. Work with other technical and user groups to enhance and facilitate the use of automation tools and processes. Assist business groups in asset management (inventory). Develop automated discovery scripts to detect potential problems. Serve as the escalation point for issues that cannot be resolved at the Senior Analyst level. Perform related duties as assigned or requested. Skills Required Scripting and package-creation using standard industry tools ( WinBatch, WISE, SMS, CA Unicenter). Knowledge of core technologies (WS OS, Network OS, Main Frame Connectivity, Desktop Apps, LAN/WAN, and Groupware). • 9 years IT experience, including 4 years of end-user system support. • A related Associate’s degree or equivalent experience. • Experience with configuration management and IT project management.
Accounts Payables / Accounts Receivables
Details: A/P / A/R Job Description: A/P / A/R – are you ready for rewarding new challenges with companies that will truly value your expertise? Let Monroe Staffing open the door for you! For almost 40 years, we have provided top contractor talent to clients throughout New England, developing long-standing business relationships with everything from Fortune 500 companies to small- and mid-sized family businesses. We currently have great long-term contract and contract-to-permanent assignments for experienced Customer Service Representatives. We will assign a dedicated recruiter who will get to know you, learn about your skills, your goals and your preferences, and then match you with just the right assignments with just the right companies. We can also help you to polish your resume and your interviewing skills so that you can put your best foot forward with our clients. From weekly pay and competitive compensation, to the opportunity to work with some of the best companies in New England, Monroe Staffing is just the partner you’ve been looking for to grow the career you’ve always wanted. Contact us today! A/P / A/R Your specific duties in this role will include: Enter Customer Invoices Log payments Use Microsoft AX ERP system as well as Excel to track invoicing Enter vendor invoices and process payments Account and bank reconciliations Field supplier calls regarding status of invoices/payments. Work with Procurement to resolve invoice issues. Support and serve as back up for administrative functions for the Torrington Manufacturing facility. Occasional travel to Danbury, CT facility will be required Other duties as required. Temp to Perm Opportunity
JOB FAIR
Details: Publix: JOB FAIR Part-time and fulltime opportunities in all departments in Mauldin , Greenville , Simpsonville , Greer and Spartanburg Application event details: Event Details: Dates: Thursday, June 25th - Saturday, June 27th Time: 8 a.m. to 5 p.m. daily Location: Publix at Woodruff 1750 Woodruff Road Greenville, SC 29607
Technical Support Representative
Details: Support a cloud based dealership management system ... latest technology ... if you're an Automotive - Powersports - Boating - RV enthusiast this is an opportunity to work with the dealerships in those industries. The Technical Support Representative is responsible for the successful training and support of the DX1 end to end solution which includes CMS, CRM, and DMS functionality. The team will support Marine, Powersports, RV, and Commercial dealers. Under general supervision, in an in-bound call center environment, Technical Support Representatives will provide technical problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Solutions could include resolving username and password problems, verifying proper set up, assisting with navigating around application menus and troubleshooting issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Group/Team Description: The Technical Support Representative is a key member of the Client Services Team that includes setup, training, data migration, and dealership support. Working relationships: ● Implementation Leads ● Sales Team ● Account Managers ● Data Migration Team ● Product Development Team Communication responsibilities: The Support Representative is the key point of contact for customers once they are live on the DX1 platform. Major Responsibilities/Decisions: • Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. • Identifies and understands DX1 application issues and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions to assist customers resolve their issues. ● Share information with other team members on how problems or issues were resolved. ● Post relevant information in a knowledge database and provide clear problem statement and troubleshooting documentation in Salesforce. ● Maintain constructive relationships with customers and bring to the attention of the management team any recurring issues/inquiries. ● Provide remote phone based training on the DX1 application. ● Ability and competency to work after hours on a rotational on-call basis. Individual initiative expectations: Self-starter, proactive, creative, detailed oriented, great communication and listening skills. Exemplary Attendance and Punctuality. Experience required: ● Minimum 2 years of work experience in a web-based support environment ● Customer phone support experience ● Dealership knowledge ● Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency ● Experience working with Salesforce CRM is a PLUS ● Basic knowledge of HTML and Web page components a PLUS ● Basic knowledge of Domain issues a PLUS ● Dealership working experience is a PLUS
Customer Service Representative - PT - US
Details: Regus is the world’s leading provider of professional workplaces on demand. Vision To lead the flexible workplace revolution. Purpose The Customer Service Representative (CSR) in conjunction with the rest of the centre team plays a key role in delivering an exceptional professional and friendly service to all business centre customer, visitors and prospective clients. The CSR is an extension of our clients business ensuring that they are able to concentrate on their work, while we manage their office needs Key Areas of Responsibility - First point of contact for new and existing customers and visitors therefore providing an exceptional impression and service - Responsible for the day to day running of the centre and providing services including: - Managing switchboards; handling calls of various internal /external clients as well as various Regus areas of business - Managing meeting room booking system - Preparing offices for move-in/ move-outs - Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries - Resetting Meeting Rooms to accommodate bookings - Administrative tasks- delivering their mail, answering their phones, sending their packages, ordering their office supplies, - Procurement - Demonstrate ownership of the centre to ensure the centre is ‘show ready’ at all times- - Ensure continual upkeep and standards of business centre to include offices, meeting rooms and communal areas - Contributes to the overall revenue of the centre by identifying opportunities to promote Regus products and services - Duties may vary depending on centre needs Key Skills and Experience & Competencies Key Skills - Exceptional Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations - Effective and professional communication skills in both local language and English (written and oral) - Solid organisational skills, including the ability to prioritise and multi task in a demanding environment - Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and the ability to understand further programmes to assist in the day to day centre operations - Ability to operate basic office equipment Competencies - Ability to build and maintain strong working relationships - Embraces Change - Takes Ownership and uses initiative - Good Communicator - Team Player - Resilient Key Relationships - New and existing customers (In-house clients, Meeting Room Clients, Virtual Office Clients) - Centre team - Line manager
Master Automotive Technician
Details: Master ASE Technician The Master ASE Technician is responsible for providing quality service by performing the following automotive service: Safety and Courtesy Inspections. Diagnostic services through proficient use of electronic test equipment. Specialized repair and replacement services to include: fuel injection systems, diesel engines, on-board computer systems, and emission control systems. General repair and replacement services to include: truing rotors and drums, disc drums and brakes, wheel alignment, struts and suspension, engine performance (tune-up), fuel systems, cruise control, sound systems, exhaust systems, fluid and filter service, heating and cooling systems, air conditioning systems, drive train/U-joint service, front wheel drive/constant velocity joints and specialty installations.
Insurance CSR
Details: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. We are looking for entry level graduates interested in a career opportunity. Our company has a focus in the insurance agency and is looking for some employees interested indeveloping a career. Requirements: 1) Bachelor's Degree 2) Commute to hunt Valley 3) Passion for people and customer service About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com .
TRUCK DRIVER - ENTRY LEVEL - CDL TRAINING
Details: Truck Driver – Entry Level – CDL Training – No Experience Needed 20 TRUCK DRIVER TRAINEES are needed now in Macon ! Become a new truck driver for one of the Nation’s finest Trucking Companies! We’ve partnered with the Industry’s leading trucking companies to help recruit, train and place tomorrow’s professional truck drivers. NEW DRIVERS EARN $800 PER WEEK FIRST YEAR! EARN $1200-$1400 PER WEEK AFTER TWO YEARS! 401K & FULL BENEFIT PACKAGE CDL & JOB READY IN JUST A FEW WEEKS! NO EXPERIENCE NEEDED! The demand for professional truck drivers has never been greater! Drivers are needed for OTR, Local and Dedicated routes. You can choose Reefer, Tanker, Flatbed or Specialized driving opportunities. Regardless of your experience, we have a great paying opportunity for you! Submit your Resume now or Call 1- 877-648-2817!
Begin your sales career in Healthcare
Details: Health Carousel, LLC is a global healthcare staffing company that provides nurse and allied health travel staffing to US healthcare organizations. We are seeking ambitious, self-directed high-achievers that are able to work independently and as part of a team, set personal goals, identify obstacles and solutions, and take personal responsibility for the accomplishment of their individual performance objectives. Strong performers will have a six figure income that includes a base salary. Successful candidates will have strong networking skills, significant achievement drive, and mastery of CRM/computer systems. * Secure new contracts from targeted healthcare organizations through C Suite sales efforts * Prospect by telephone, email and meetings to secure new client contracts for staffing services * Collaborate with marketing department representatives on lead generation strategies and tactics * Build relationships with customers * Effectively present our business proposition and overcome objections * Use CRM and other internal applications to drive organizational success * Adhere to company standards with respect to business ethics, time & expense and appropriate sales practices
Physical Therapist - Fayetteville, TN
Details: At RehabCare we work with patients who need rehabilitation services at over 1,800 locations across the country. We are passionate about helping people regain their lives and we are just as passionate about offering our therapists state-of-the-art training and unmatched career opportunities. If you are ready to make a difference in a patient’s life by joining the nation’s largest provider of rehabilitation services, click here. An Equal Opportunity Employer. Drug Free Workplace. We are currently recruiting for a Physical Therapist. This position offers an exciting opportunity to join a team of dedicated health care professionals that pride themselves in providing quality resident care. Our facilities have a prominent reputation in the community for providing excellent rehabilitation services. Put your physical therapy skills to work where they're really needed - evaluate a resident's condition, develop a treatment plan, and help them get better, day by day. You'll also instruct the nursing staff and the residents' families on follow-through programs that build on the progress they've made. Responsibilities Communicate resident progress or problems to supervisor and other team members; assist with resident scheduling and post charges daily to resident records. Document resident care in accordance with RehabCare, regulatory, licensing, payer and accrediting requirements. Instruct resident's family or nursing staff in follow-through programs. Maintain equipment and work area in a safe and clean condition. Make presentations to support marketing efforts, at team conferences and in-services. Handle job responsibilities in accordance with the Company's Code of Business Conduct, the Corporate Compliance Agreement, appropriate professional standard and applicable state/federal laws.
Case Manager - RN
Details: Are you a Registered Nurse who is tired of working weekends, holidays, and taking call? If so, we may have the position for you! Cooperative Managed Care Services, LLC (CMCS), one of the largest benefit administrators in Indianapolis, is seeking a case manager responsible for working with assigned members and assessing, facilitating, planning, and advocating health needs on an individual basis. This is a full time Monday through Friday 8am-5pm position. Primary Responsibilities, include, but are not limited to: Assess member’s needs including medical and psychosocial in a managed care environment Develop and coordinate an individualized plan of care Educate and involve the member and family regarding diagnosis and treatment plan options Asses the medical necessity of hospital admissions, surgical procedures, and diagnostic procedures, and continually evaluates for appropriateness and necessity of care Serve as a member advocate
Dynamics GP Financial Reporter
Details: Dynamics GP Financial Reporter Job type: Permanent Date Posted: June 16th, 2015 Location: Chicago, IL Contact Name: Chase Rozenberg Salary Range: DOE I have a permanent opportunity with a major Microsoft Dynamics GP End-User. This role requires no travel and my client is offering a generous package. Requirements: • Strong Financial Reporting/Public Accounting experience • Dynamics GP v.10 or higher • FRx • CPA is a big plus My client is looking to fulfill this position immediately. Interviews are starting today so don't miss this opportunity. If you're a highly experienced GP Accountant/Controller/Analyst and are looking for career growth opportunities, this position is for you! Contact Chase at or call 212 731 8272. We are looking to fill this position ASAP! If you have the necessary GP experience please APPLY NOW and call Chase at 212-731-8272 or . Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Great Plains / Dynamics GP jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and Great Plains / MS Dynamics GP jobs are. I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics GP / Great Plains candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and MS Dynamics GP / Great Plains jobs that are available I can be contacted on 1-212-731-8272. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities! Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy
Sr. Business Analyst
Details: The Senior Business Analyst, Quality Systems (IT) position will be responsible for defining, designing, and delivering information technology solutions in a validated environment for the Quality, R&D and Manufacturing areas, with primary responsibility for TrackWise systems. The Analyst will be responsible for documenting functional requirements and solution specifications, interacting with both Business users and IT resources. The Analyst will also be responsible for the administration of Trackwise including overseeing the managed services vendor aiding in that support. The Analyst should be familiar with the principles of computer systems validation, project and SDLC methodologies. Key Accountabilities Work with internal business clients to document business requirements for TrackWise solutions and applications interfaced with it. Analyze current processes, and document configuration, application functionality and integration modifications needed to support business requirements. Create SDLC project deliverables including design, configuration, and testing. Work with software vendors to understand existing and future release functionality. Execute and document testing and work with team members for problem resolution. Provides technical assistance to users inquiries regarding erros, problems or questions. Perform Quality Assurance validation on requirements based software applications. Escalate incidents and requests as required to ensure quality service and within established service targets. Participate in after-hours on-call support rotation as required. Provide technical and procedural direction to team during manager’s absence Participate in knowledge transfer activities to relevant support teams for implemented solutions.
At Home Team Manager – AppleCare Phone Teams
Details: Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote technical-support advisors providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance using a variety of tools including call shadowing, metrics, and customer feedback. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management as well as the ability to effectively prioritize and manage your time. If this sounds like you, you could be the next At Home Team Manager for our Phone teams. This role requires you to work between the hours of 7:00 am CST - 10:30 pm CST and operated 7 days a week. This is a work from home position and we can consider candidates from cities across the US - you do not need to live in the city this is posted in to be considered. Key Qualifications: •2+ years in a management capacity in a large or multi-site inbound call/contact/e-care center supervising 15-20 full time employees •Strong knowledge of Technical Support processes and procedures •Experience managing a technical support team in a remote contact center •Experience managing cross functional or cross site groups •Strong and Effective written and verbal communication skills, ability to tailor your message to your audience •Creative & Curious Solution Finder •Flexible Schedule •Ability to log into and take customer calls on a weekly basis, while maintaining all Advisor performance metrics •Knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs, and core call center metrics •Discipline to work remotely from home •A quiet workspace, ergonomic chair, and desk •High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider Description: At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact! The At Home Team Manager is responsible for providing daily supervision and promoting the development of AppleCare At Home Advisors. Must be a customer-focused person who is self-motivated, friendly and has a passion to solve client issues in an efficient and effective manner. Must be effective in managing performance and developing remote advisors through regular 1:1s, team meetings, coaching sessions, and setting expectations. Education: Bachelor's degree preferred Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.