Milwaukee Job Listings

Details: Java Application Development Manager Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're looking for the best and brightest to take our IT department to the next level. If you have passion and expertise in Java and .NET development, database modeling, business systems analysis, or solution architecture, Uline is the company for you. Uline seeks a Java Application Development Manager at its Corporate Headquarters in Pleasant Prairie, Wisconsin (south of Milwaukee). Join us to experience why Uline has been designated with the Forbes 2016 America’s Best Employers award. JAVA APPLICATION DEVELOPMENT MANAGER RESPONSIBILITIES Manage day-to-day triage of tickets, break-fix items and enhancements. Ensure tickets are correctly prioritized. Oversee code deployment process, ensuring sufficient change testing, defect tracking and coverage for after-hours support. Create and implement IT strategies to support key business objectives. Provide leadership, guidance and motivation to the development team(s) responsible for creating, implementing and performing continuous improvement. Develop, implement and maintain an organization model that leverages resources across the IT structure. Understand best practices in IT technology, processes and applications development and support. Build relationships with business stakeholders, infrastructure teams, other IT teams and vendors. Drive projects and improvement activities across the extended team(s). Facilitate the incident management process across the Java Development teams. Perform root cause analysis and recommend preventative measures for major issues. Collaborate with IT on scheduled maintenance. Minimize impact to customers. JAVA APPLICATION DEVELOPMENT MANAGER MINIMUM REQUIREMENTS Bachelor's degree in information technology, computer science or related field. 10+ years IT experience. 3+ years management experience. 5+ years experience designing and developing Java applications. Experience managing software teams that develop or maintain service-oriented business applications. Working knowledge of both traditional and Agile software development methodologies. Familiarity with software development tools for task management (Rational Team Concert, Atlassian JIRA). Able to lead complex technical discussions with developers and engineers, building consensus and creating action plans. Strong communication and customer service skills with excellent attention to detail. Experience with WebSphere, Hibernate and RESTful services desired. JAVA APPLICATION DEVELOPMENT MANAGER BENEFITS Complete insurance coverage – medical, dental, vision, life. 401(k) with company match. Generous paid time off. Tuition reimbursement. 3 bonus programs.

Details: Ref ID: 04600-123281 Classification: Telecommunications Specialist Compensation: $75,000.00 to $115,000.00 per year Robert Half Technology has an immediate direct hire opportunity for an Application Development Project Manager to join our Professional Service consulting team. This role is ideal for someone who loves consulting, but also desires the security of a full-time salary, benefits, and paid time off.

Details: Cherry America’s is currently looking for a Sr. Software Engineer to work in Pleasant Prairie, Wisconsin CHERRY is a global leader in the design, development, and manufacture of computer keyboards, mice, magnetic and chip card readers, and the best mechanical keyswitches in the industry. The Sr. Software Engineer is responsible for leading the engineering development of application software to work with keyboards and other computer input devices for Windows and Linux based operating systems. Key Responsibilities: Serve as the software engineering liaison to the sales department and participate in the initial stages of product development and application for keyboards in combination with design engineering personnel. Develop applications, application software and assist in all technical aspects of the project. Execute and lead projects to achieve cost, quality and design requirements. Take action necessary to develop alternatives to problems and/or schedule delays, resolve problem and recommend ways to recover lost project time. Report progress on a regular basis to manager and program manager(s). Recommend system changes and enhancements. Establish user needs, concept testing and overall product definition. Work with development teams and customers during beta testing, pre-production testing and final product implementation. Write PC based software or embedded code to test product in various configurations from proof of concept through initial prototypes and pre-production. Write PC base software or embedded code for customer demo and initial testing or review at customer’s site. Analyze business application requirements for functional areas in manufacturing environment. Design, develop, code, test and debug software applications for keyboards and other computer input devices. Maintain professional and technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies. Perform other duties as assigned.

Details: Why VITAS Healthcare and What Do They Offer Me? VITAS Healthcare is the leader and largest company in end of life care. We provide our employees a foundation, and the stability for continual growth and advancement. We have a reputation for treating our employees like we treat our patients – with care and dignity. Experience the difference, while making a difference. Begin your future today at VITAS Healthcare! VITAS is looking for a full-time RN to service patients and families in assisted living facilities it services. The VITAS Nurse is a member of the interdisciplinary team and is the pivotal person in identifying the physical, psychological, social and spiritual needs of the patient and family. Responsible for initiating the appropriate intervention and support for the patient and family upon admission to VITAS and provides a continuously appropriate, comprehensive and responsive plan of care. VITAS Team Benefits Competitive salary package Health, dental, vision, life and disability insurance Pre-tax healthcare and dependent care flexible spending accounts Life insurance 401(k) plan with numerous investment options and generous company match Cancer and/or critical illness benefit Personal Benefits Tuition Reimbursement Paid Time Off Employee Assistance Program Legal Insurance Affinity Program

Details: Are you looking to join a hardworking team of professionals who make an impact? Advicent is the leading provider of SaaS technology solutions for the financial services industry. We are a fast-paced company that provides comprehensive benefits, a dynamic culture, and many opportunities for career growth. As a Senior UX Designer at Advicent, you will work with our agile product teams to design and implement polished user interfaces for new and existing web applications. You will collaborate with Product Owners, Architects, Designers and Engineers to design user interfaces, create wireframes, and engage in user testing and research. What you're accountable for: Take direction from and collaborate with project teams to understand business and user needs, help refine requirements, and rapidly prototype and iterate on multiple design solutions. Produce wireframes and/or high-fidelity mockups to aid in gathering internal and external feedback as well as in driving development forward. Communicate design recommendations effectively through presentations, prototypes, and/or other deliverables. Work with development to ensure that design solutions are accurately translated to the final application. Translate mockups into front-end code using HTML, CSS, and other languages as needed. Establish information architecture diagrams to demonstrate product structure. Create workflow maps that depict how user personas would navigate and interact with products.

Details: Generac Power Systems – Work with the leader in the power industry! Our office in Waukesha, WI is seeking a Shared Services Clerk. Under general supervision, the Shared Services Clerk supports the Accounting Department with accounts payable and credit memo processing. This position reports directly to the Shared Services Manager.

Details: The ideal candidate will be a highly motivated, analytical and creative opportunity identifier of high intellect with exceptional technical skills. This individual will have a strong desire to learn business line process and leverage that knowledge to identify opportunity for automated improvement. Finally, where approved, they will develop and implement those identified solutions. This is a growing fast paced, challenging, interesting environment where there is no end to learning, as the platform is continually evolving and grounded in teamwork. This is a ground floor opportunity in which the team will be responsible for numerous applications which include both proprietary software and vendor software packages. Your Career is here.

Details: Responsibilities: At Office Depot and Office Max, the Retail Sales Associate/Sales Consultant is responsible for engaging and providing an exceptional customer service experience. The associate must quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet the customer's needs. The associate in this role demonstrates a passion for the brand, product and services solutions knowledge. He/she will utilize Office Depot's proven sales principles to proactively engage customers. The associate must quickly develop product and solution expertise in key areas such as technology, furniture, with a general understanding of copy and print. Qualifications: High school diploma or equivalent education preferred. Other Information: Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers Possess excellent verbal and written communication skills Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities Must possess ability to process information/merchandise through POS register system Must possess an interest in continually developing personal selling skills and product knowledge Positive and Engaging Action Oriented Integrity & Trust Demonstrate passion for the brand, products, services and solutions offered to our customers Must possess a desire to continually develop personal selling skills and product knowledge Ability to work a flexible work schedule as business dictates Customer Focus Self Learning Approachability Pay, Benefits and Work Schedule: Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. Equal Employment Opportunity: Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Details: A leader in heavy duty castings for the automotive industry is seeking a Metallurgist for their facility in Milwaukee, WI. This is a critical role within the company and will require someone with previous experience in gray iron, graphite and ductile iron metallurgical engineering. This position will be responsible for insuring quality within the metallurgical lab and for overseeing lab techs. This position will require the incumbent to have a strong attention to detail, a proactive and hands-on approach with a "get it done" attitude.

Details: RBA Staffing is currently searching got as Human Resources Manager for our partner Bonduelle USA for their facility in Fairwater, Wisconsin. HUMAN RESOURCES MANAGER – Fairwater, WI Bonduelle USA is looking for a Human Resources Manager to join their team. A world leader in vegetable processing, Bonduelle is a family-owned business that began 185 years ago and now operates 57 sites in 18 countries and employs about 10,000 employees worldwide, 500 in the United States. In North America, Bonduelle operates 7 plants in Canada and made a move into the United States in March 2012 with three facilities in New York and one in Wisconsin. S ummary The Human Resource Manager will provide support for human resource programs in our Fairwater, WI plant and will coordinate recruitment efforts for key managerial and business critical positions and assist with general facility recruitment, conduct manager and employee training, workforce development, compensation, benefits, and other human resource/talent related activities. Their primary role is to function as a business partner, change agent and resource to members of facility management to assist in the development of departmental supervisors, and hourly staff members as well as support daily HR Operations. EDUCATION: Bachelor's Degree in Human Resources, Business Administration or related field.

Details: RESPONSIBILITIES: A Kforce client is looking for a Schedule Coordinator for a 3-month project with potential to hire in Milwaukee, WI. This person will be checking patients into clinic, answering phones, no show letters, and template changes.

Details: Sales: Outside Account Executive First year income: $55k – $95k* Milestone start-up bonus potential of $14,500+ in the first year!* ENCORE PAYMENT SYSTEMS , a division of EVO Payments International , is a leader in payment cardprocessing and related services, offering our business customers the latest inpayment technology. With the best in mobile payment solutions, EMV (Chip& Pin) card acceptance, and partnerships with some of the world’s mostrecognized banks and technology leaders, we are one of the fastest growingpayment companies in the world. Encore was built on the principle ofexceptional customer service, and while our customers now span the globe, webegan our journey as four regular guys in a small Dallas office space over 10years ago, and look to bring the same success to each and every one of ourcustomers. We are currently expanding our sales force nationwide and areseeking experienced professionals who are skilled at giving professional,honest, and ethical presentations to local businesses. With so many industryregulation changes and technology processing solutions expanding every day, nowis truly an amazing time to be a part of this ground floor opportunity! OUR IDEAL OUTSIDE ACCOUNT EXECUTIVE is a business development fanatic with the skills to succeed andthe motivation to make it happen. If you are hardworking, self-motivated, andready to reap the rewards of a job well done, then go ahead and click ApplyNow! Encore has a passion for customer service paired with innovativetechnology, which drives you to capitalize on the opportunity to serve as acreative consultant for clients throughout your territory. We will teach youthe art of combining marketing with customer-focused selling strategies, whichwill ultimately allow you to maximize business opportunity and earningpotential at every turn. Perks of the Position: As an Outside Account Executive with Encore, we giveyou access to multiple resources that are proven to provide ideal customerscenarios and ample sales opportunities on a day to day basis. With an assignedon-call support team, you will not only have seasoned professionals ready tohelp at every turn, but you will also have access to some of the best ongoingtraining in the industry. Optional preset appointments from Encore's Texas based marketing team Aggressive compensation plan with bonus incentives Profit sharing starting with your first account Comprehensive and ongoing training with local Regional Sales Leader (If available) Dedicated support staff for daily selling activities Opportunities for career advancement locally and globally (Ask your Recruiter for more info) The latest industry technologies to give you a competitive edge Outside Sales Representative (Outside Account Executive – Technology) / EntryLevel Sales and Marketing / Customer Service / Account Executive / BusinessDevelopment Consultant

Details: Sales Management Trainee Overview: Regardless of college major or professional experience, nearly 100% of our full-time employees start out in our Management Training Program. This allows everyone to learn our business from the ground up and understand how they play a significant role in seeing it succeed. Once you've completed your initial orientation and training, you'll be assigned to a branch office in your home area and the hands-on training begins. You'll learn valuable business skills from capable mentors who were once in your shoes. Nearly 100% of all our managers and corporate executives started out as Management Trainees. During your first year, you will actively participate in everything from sales and marketing and customer service to operations and finance. You will learn how to assist our different types of customers from insurance replacement, to corporate and retail. As you progress, you will be tested and evaluated to determine your proficiency in these areas. Successful completion of these tests and evaluations will result in rewards, pay increases and the opportunity for continued promotions. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track or you can explore one of many other exciting options including Fleet Management, Human Resources, Car Sales, Accounting, Marketing and more. As a Sales Management Trainee, you can expect to average $40,000 in your first year. You will also have opportunities to earn additional incentives on top of that. After successful completion of the Sales Management Trainee program (minimum of 7 months, promotion based on performance), our Assistant Managers begin at $48,000 (salary plus profit-based commission). Responsibilities: As a Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships utilizing the sales skills you are taught. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to manage a profitable business by driving retail sales. You will also learn how to deliver and manage superior customer service. We will teach you how to effectively communicate, influence and interact with all types of customers, vendors and co-workers. You'll learn proper sales techniques, corporate and retail account management, problem solving and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long-lasting relationships with key business decision-makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote a staff of your own.

Details: One of the top MEP Firms in the Milwaukee area has an immediate need for an MEP Cad Drafter with 0-5+ years' experience. Position is full time permanent is the need is immediate. Job Description and Duties: 0-5 years' experience drafting MEP systems. Proficient with auto can and/or revit. Ability to coordinate with architectural, structural, mechanical, electrical, and plumbing drawings. Good communication skills and a team player. About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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Details: MetroPCS provides the freedom and convenience of unlimited, no-annual-contract wireless services on a nationwide 4G network for a flat rate. With MetroPCS, customers get great value and a wide variety of device choices from leading brands. A flagship brand operated by T-Mobile US, Inc. (NYSE: TMUS), MetroPCS products and services are available online and across the United States through a network of company-owned stores, authorized dealer locations, and leading national retailers. Serious challenge. Serious upside. Seriously fun. It"s time to do something you love, work with a purpose, and take on a challenge like never before. Meet MetroPCS, a leading provider of unlimited 4G wireless services. Together with T-Mobile, we serve tens of millions of customers, and we"re just getting started. When you join our team, you can make an incredible difference to your customers, and your co-workers. We"re looking for boldness, enthusiasm, and a whole lot of passion. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded. Success in this position starts with serious time management skills, plus the ability to build successful relationships with your teams. It"s stressful, it"s high energy, and it might just be the most exciting challenge you"ve ever faced. Here"s the kind of background we"re looking for: You have two plus years of sales experience, and while a wireless background is helpful, it"s not required A high school degree or GED is essential, but a college degree or related education/experience is a big plus The ability to work a flexible schedule is essential, including occasional nights and a couple weekend days a month Finally, because there"s extensive driving involved, we need you to have a valid driver"s license with a good driving record If you"re ready for the challenge, we"re ready to reward your hard work. Our compensation includes: Competitive base pay plus outstanding commission potential Benefits for part-time and full-time associates Medical, dental and vision benefits Matching 401(k) Generous paid time-off programs Phone service discounts Education reimbursement Serious growth potential for your career This is the opportunity to do something special, and work with a company revolutionizing the wireless industry. And we couldn"t do it without the talent of someone like you. So what do you say? Isn"t it time you explored what could be the career move of a lifetime? We invite you to apply today! Sr. Account Service Rep You"re invited to bring your sales experience to a unique challenge. As our Sr. Account Service Rep, you"ll work with our private business partners, helping them to sell our products with all the outstanding support that our corporate stores get. As this is a senior role, we"re looking for a high degree of leadership and commitment from you, but the upside is truly worth it. Here"s a closer look at the position: You"ll oversee a territory of stores, visiting them regularly to ensure that they have everything they need to sell our products and services When a new store joins the MetroPCS family, you"ll help the owner set up inventory, train the sales associates, get the store looking its best, and make sure the team is ready to sell our products You"ll also make sure that each store stay has the latest marketing and promotional materials Finally, you"ll handle basic reporting and forecasting for your stores, while also auditing store performance to find areas for improvement We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Details: The Senior IT Business Process Partner is responsible for managing and mentoring IT Business Analysts across project / program initiatives to ensure quality outputs and deliverables, provides leadership and accountability for issues and issue escalation management for the business unit; analyzing and assessing the impact of systems-related issues, ensuring the proactive surfacing of potential process issues and flagging of recurrent or systemic issues, and prioritizing and building business cases for issue resolution. In addition, the Senior IT Business Process Partner is an expert in conducting analysis of reports, testing systems and processes, validation of information and system integrity as well as the integration of solutions back into cross-functional processes, overall optimization of all business processes within the department, and the identification of efficiencies between and among department functions. Job Responsibilities: Business Technology Strategy • Identify gaps in existing processes, determine disposition (major project, small project, enhancement) and provide recommendations for future roadmap initiatives • Build and maintain relationships with assigned customers • Develop and continually strengthen knowledge of business and business processes for assigned areas – viewed as the BIS expert • Stay current with industry best practices and opportunities for improvement through automation Business Technology Planning, Plan Development • Provide or lead teams in providing support to Process Lead in developing yearly plan by providing business benefits analysis and estimates for area of responsibility (business requirements, functional design, business processes, UAT) • Define or lead teams in defining business requirements, identifying trends and gaps with existing processes, and recommending projects as input into the annually planning process Business Technology Execution • Provide or lead teams in providing support to Process Lead in developing business cases by providing business benefits analysis and estimates for area of responsibility (business requirements, functional design, business processes, UAT) • Identify and manage resources, including cross functional members to execute program initiatives • Mentor and coach IT Business Analysts and subject matter experts assigned to initiative to ensure product delivery • Elicit or lead teams in eliciting requirements for projects and enhancements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and work-flow analysis • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver artifacts as required by the MillerCoors project methodology. • Completes business process mapping and design • Translate or lead teams in translating requirements and processes into function design with support from SAP Functional Specialists for SAP projects. • Leads user acceptance testing for major initiatives, small projects and enhancements insuring that the final solution delivers against business requirements.

Details: Position: Digital Marketing Program Specialist Department: Marketing Job Duties: Reporting to the Marketing Program Director, the individual will assist with the implementation and administration of marketing programs with the primary focus on electronic media. Primary responsibilities will include: posting content and daily management of social media marketing, coordinate and manage content calendar, analyze, interpret and provide reports on e-mail, display ad, and social media campaigns Will monitor, track, and test outbound e-mail campaigns to ensure maximum effectiveness. In addition, the individual will assist in moderating, reporting, and promoting company webinars, provide input on marketing collateral and assist other marketing team members with a variety of projects as needed. Requirements: Requirements include completion of a Bachelor’s degree in Marketing, Business, or a related field, and more than 5 years work experience with semi-complex work, including 2 years or more of recent experience in digital marketing and social media initiatives, preferably in a business-to-business setting. Further requirements include promotional experience in main social media platforms. Strong verbal and written communication skills, including copywriting and editing is essential. Experience with marketing automation system and/or content management systems preferred. Familiarity with Google analytics, AdWords and UTM parameters helpful. Strong organization skills, the dexterity to coordinate and implement a variety of responsibilities is critical. Must be able to work independently as well as interact effectively with others and have the ability to multi-task in a fast paced environment. Knowledge of the mortgage insurance business and the mortgage finance industry helpful. MGIC offers a comprehensive benefit package which includes medical and dental insurance, pension, profit sharing and 401(k) savings. We offer an on-site fitness center, wellness initiatives and a business casual dress policy. We are proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment background and substance abuse testing.

Details: POSITION PURPOSE: Responsible for having a strong understanding of the equipment he/she uses, pick locations, pallet building, productivity measures and safety procedures. EEO / VETERANS / DISABLED ESSENTIAL FUNCTIONS AND BASIC DUTIES: Inspects assigned jack for safety issues Enters the proper information into the productivity measure Identifies the correct pick location and pick sequence in accordance to the order Picks the correct item and quantity, checking UPC’s or item descriptions Places pick labels on the side of the cases Correctly identifies Master Case locations Identifies and immediately reports miss-located products Shrink wraps and labels with correct truck, stop and other required information Stages pallets in appropriate bay Listens for first and last call and obtains all out of stocks in a timely manner Keeps area clean and debris out of work area Immediately informs a foreman, supervisor or manager of any potential safety threats Obtains aisle-cleaning assignment Operates pallet jack/push cart in a safe and efficient manner Reports to supervisor or lead any violation of company policy Builds a stable and well cubed pallet Parks and recharges pallet jack in its appropriate spot at the end of your shift Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for location Other duties as assigned PERFORMANCE MEASUREMENTS: Selector functions are completed in accordance with Company standards and procedures including quality standards and safety regulations Effective communication and coordination exist with Company personnel and with management. Assistance and support are provided as needed Deadlines are met.

Details: Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) The Field Account Manager is the ‘field-based Service Owner’ responsible for the customer's total service experience with UnitedHealthcare. This includes serving as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. They will address any escalated issues sent to them, the SAE, or other field employee. In this position, a major role will be to conduct training/education with customers on UHC eServices and other eTools as appropriate. The Field Account Manager will also be responsible for conducting open enrollment meetings. The Field Account Manager will generally handle a mix of small to mid-size, standard/non-standard customers (i.e.: Fully and ASO, under 3000 groups) Primary Responsibilities: Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations Develop and maintain strong relationship with internal partners in Centralized Service Team to manage customer service experience Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends Train customers on eServices. Expand customer expertise and reliance on eTools to drive usage and adoption Maintain and provide customer information to the SAE/Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE/AE Establish and maintain strong and appropriate relationships with customers to maintain persistency Establish and maintain Broker/Consultant relationship as needed, but primarily with customer Coordinate ordering of enrollment materials/directories for customers Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization Coordinate implementation activities such as processing transitional care cases Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices) Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type/size)