Milwaukee Job Listings

Details: Ref ID: 04600-120047 Classification: Administrative - Medical Compensation: DOE OfficeTeam is seeking a healthcare customer service candidates. This person must have healthcare customer service experience working with Medicare and Medicaid. 1+ year customer service experience in a call center environment 2+ years of customer service experience, preferably in a Medicare, Medicaid managed care or insurance environment. Bi-lingual experience preferred.

Details: Ref ID: 04600-120042 Classification: Accounting Manager/Director/VP Compensation: DOE Our Robert Half Management Resources Publicly-traded client is looking for an Interim Accounting Manager for a 3-5 month project. The Accounting Manager will assist in Month-end close, Financial Statement preparation and analysis, variance analysis, Internal Financial reports, and assisting with year-end audit. Requirements include Bachelors in Accounting and/or Finance, 7 + Years of experience in a Public Company, Strong knowledge of Sarbanes Oxley, GAAP, and FASB. Strong ERP systems experience and Excel is a plus.

Details: Working at Spencer’s will be fun, challenging, fast-paced and rewarding. We are a motivated, energized and dynamic culture that is dedicated to supporting our team with the productive tools and efficient resources necessary to achieve our challenging objectives. Success will be shared by our team of results-driven and principled associates. We offer the following benefits: 25% discount on merchandise competitive salary career advancement Sales Supervisor Description: Assists the Store Manager in coordinating Store activities in order to achieve Store sales plan and profit. Provides leadership and support to the Store Associates in order to ensure that all aspects of Guest service are being provided. Effectively merchandises, signs and prices Store in accordance with Company guidelines. Manages loss prevention techniques in order to reduce shrinkage. Assists Store Manager in completing all sales and inventory paperwork.

Details: Role – SAP Functional Analyst. Qualifications: Necessary skill: SAP HANA, BW on HANA, BOBJ. Looking for someone who has some functional knowledge in addition to technical. Responsibilities: HANA resource to support the business transformation HANA implementation. Resource will be responsible for supporting design deliverables, reviewing technical specs and code, supporting testing activities, and educating company resources on HANA functionality SAP Functional Analyst Duration – 5 months SAP Functional Analyst location – Milwaukee, WI

Details: Brand new position Join our growing company and explore the exciting world of dermatology by working as a histotech in our rapidly growing Glendale clinic. This position will work with our Mohs surgeon and assist with his tissue processing during surgery days and in clinic during the other time. This is a 1st shift position that will average 34 hours per week. Enjoy job security working for a company that has averaged over 30% growth annually for the past 10 years and is continually planning for future development. Dermatology Associates of Wisconsin is an independent single specialty dermatology practice with 41 clinic locations throughout Wisconsin, Indiana, Iowa and Michigan. Our caring board certified dermatologists, fellowship-trained Mohs surgeons, and dermatopathologists are leading experts in the diagnosis and treatment of skin cancer and all diseases and problems associated with the skin, hair, and nails. With caring and highly qualified support staff we pride ourselves on providing the highest quality dermatological care to our patients. Please visit www.dermwisconsin.com for more information about our practice. We also offer: Great pay and benefits 401k match of 100% of the first 4% of employee contribution Company profit sharing contribution of 7% of employee earnings Immediate PTO accrual Leadership that enjoys teaching A great Team Atmosphere Employee discounts Opportunities for professional growth Relocation Assistance Does this sound like it is the right position for you? Please apply and direct questions to: Human Resources 801 York Street Manitowoc, WI 54220 (920)683-5278 Office (920)684-1438 Fax

Details: This is full time role located in Wichita, KS (Relocation assistance is not provided at this time) With over 3,900 teammates, 375 stores, and three web businesses across the US, Canada, and United Kingdom we are seeking bright, collaborative IT professionals to join our growing team. We are launching our new System Operation/Network Operation (SOC/NOC) team providing excellent technical support, expedient triage and escalation of system and network issues ensuring minimal employee and customer impact during the 2 nd and 3 rd shift hours. Monitor systems and network, complete back-up tapes and batch processing monitoring for our global organization.

Details: This position will be based in the location where the hired candidate resides in Milwaukee, Wisconsin or Horsham, Pennsylvania. Responsible for: Managing internal control, compliance, and certain resolution/remediation related activities for RPS Risk Management. Performing credit bureau reporting validation and exceptions. Developing and enhancing quality control and exception reporting for consumer and commercial credit bureau information. Developing management reporting. Reviewing internal systems of record and data received from each credit bureau, including TransUnion, Equifax, Experian, SPFE and DNB. Reviewing statuses, portfolios and previously identified errors. Ensuring compliance with Operational Risk Management and First Line of Defense. Performing the validation of FCRA and Regulation B testing. Supporting identification of credit reporting and implementation anomalies. Developing project plan to close gaps. Enhancing and supporting quality control reporting and exception testing for RPS Risk Management policies and strategies for acquisitions and account management. Supporting credit bureau data quality audits. Your Career is Here.

Details: Aerotek's preferred client, a leader in direct sales financing is looking for a Part-Time Office Clerk to join their team and work from 5:00 pm to 9:00 pm, Monday through Friday. This position will be responsible for handling basic clerical duties, as well as some customer services. Duties of this position will include but not be limited to verifying contracts with customers, adding contract information into the computer program and filing. Candidate must have 1 year of Office Support or Customer Service experience and must be Bilingual in Spanish and English. This is a Contract-to-Hire position and we are looking to have someone to start on Monday, December 8th, 2014. If you are qualified and meet the requirements. please send your resume in today! About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com .

Details: Achieve more by stretching your boundaries at CliftonLarsonAllen (CLA). Our people bring the full breadth of their talents, experience, and personal style to make an impact on those they serve. If you think like an entrepreneur, believe that collaboration multiplies opportunity, and want to push the limits of your own potential, then we should talk. CliftonLarsonAllen, one of the nation's largest public accounting and professional services firms with more than 50 years of experience of providing excellent service to our clients and great career opportunities for our people, wants you to join our team! At CliftonLarsonAllen, you will gain the experiences and training needed for you to build a great career in your chosen industry. We develop outstanding professionals and leaders who grow with our firm and who help our firm grow. We're hiring an Outsourcing Payroll Manager in our Milwaukee office to provides leadership and technical expertise to our internal team and clients. This is an exciting opportunity to help build a national “hub” that will provide payroll services to clients. • Oversee payroll processing and review the work of Payroll Analyst I and Payroll Analyst II • Absorb more complex payroll processing as needed • Identify and provide training and guidance to team members • Develop policies and procedures to ensure client experiences are consistent and of high quality • Develop and implement business processes to assure accuracy and efficiency • Manage client relationships and serve as escalation point as needed • Consult on compensation and benefit issues with clients as needed • Facilitate invoicing with clients and follow up to ensure maximized realization occurs I would delete this one • Proactively communicate new or expanded service opportunities with clients I would delete this one ok to take out • Contribute to proposals and establishing fee quotes • Serve as project manager for set up of new clients • Lead client conversions and serve as project manager • Assist in hiring and coaching payroll analysts

Details: WellPoint is one of the nation's leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to simplify the connection between health, care, and value for our customers. Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

Details: ENTRY LEVEL MANAGEMENT / EVENT PROMOTIONS / MARKETING / ADVERTISING Our Management Training program is recognized as one of the best in the advertising industry! Elite Media Communications has excelled throughout the economic hard times. This is due to our UNIQUE approach to advertising and marketing. In addition to creating a positive image for our clients, the key to our success and growth is the ability to generate a greater market share for each and every client. We provide COST-EFFECTIVE advertising and get paid on results. Over the last year our clientele list has doubled. We have expanded and added new divisions and new offices in Milwaukee . **Experience in the below industries are a plus** * Marketing & Advertising * Management * Sports & Athletics * Entertainment * Military * Finance & Accounting * Restaurants and Bartending

Details: Retail Field Representative MarketSource is a premier field sells, training, and visual presence firm that delivers innovative and customized retail solutions for leading consumer technology manufacturers. MarketSource specializes in representing top manufacturers of wireless, consumer electronics and various computer products by providing professional sales, training, and visual presence teams. These teams deliver these services within various consumer electronics retail chains throughout the US and Canada. MarketSource is focused on building and executing successful retail programs. We create programs that help our clients sell more, faster. This Retail Field Representative position will be specialized in Training and Brand Advocacy, Assisted Sales, and Visual Presence. The Retail Field Representative is at the forefront of MarketSource’s Sales and Marketing efforts to support clients’ sales at the retail store level. The qualified individual must possess a strong passion for success, an abundance of ENERGY and be committed to delivering superior service and performance for our clients. The ideal candidate must be self-motivated, goal oriented and a team player excited to learn and grow as a member of the MarketSource Retail team. Additionally, the candidate must be able to comfortably explain technology and educate consumers and retail sales associates, and make product recommendations. Field Representatives must be able to make quality sales presentations and demonstrations to consumers for increased sales results, in addition to accurate execution of visual presence objectives as directed by our clients. Requirements: Responsible for establishing and maintaining professional business relations with retail store personnel Duties include creating consumer awareness, product brand preference, and product mind share for MarketSource clients at the retail store level through training, assisted sales, and visual presence Ability to influence others to share enthusiasm for both the company and the product line Position requires gathering client product competitive intelligence at the store level Maximize sales in national retail accounts through assisted sales Effectively collect and communicate product information/data through appropriate channels Ability to visually assess on-site needs i.e., product and promotional/marketing material, stocking Ability to troubleshoot and resolve challenges within the stores, such as product display issues Work with MarketSource Program Management to create and implement strategic sales and marketing plans to increase sales underperforming locations Meet and exceed compliance and client initiatives to continuously improve the quality of client visits and client satisfaction Responsible for completion of all assigned visits within designated territory Possess the ability to thrive in a fast-paced, competitively changing environment with the ability to multi-task and meet tight deadlines Participate in required training sessions and conference calls as required Must have weekend availability along with a flexible weekday availability to ensure visit completion for all clients and support clients business Must be willing to commit in advance to work schedules and hold to those commitments Required Skills: Confidence engaging customers in a national retail environment 1-2 years of customer facing retail sales experience (consumer electronics, wireless, business to business) preferred Good technical knowledge and experience with consumer electronics and other consumer based products Must be using a web enabled device (smartphone or tablet) with iOS or Android 2.2 (or higher) with an active data plan Technically savvy and computer proficient Excellent communication skills – both verbal and written Access to internet for email correspondence and report submissions Must have the willingness and ability to build relationships at the retail store level on behalf of both MarketSource and our clients Professional image and approach to business Friendly demeanor, easy to approach, energetic, goal oriented Group training, demonstrating or presentation experience Retail sales or retail management is a plus Quick learner who is self-motivated Ability to self-train on client product(s) Possess a high degree of initiative, exercises judgment and exhibits a high level of creativity Positive, flexible and focused, with an emphasis on a can do, hands on approach and philosophy Ability to operate independently and proactively Need to be self-motivated, confident and professional when dealing with both internal and external audiences such as consumers, clients, and retail partners as well as MarketSource Leadership Employment contingent on successfully completing background and drug screen. Must be eligible to work in USA Physical Job Requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items Requires the ability to move around the store and maneuver merchandise when necessary Walking and Standing Requires moving around the store to assist Consumers Identifying and reading reports Requires recognizing, identifying and using products and necessary directives to complete visits Ability to lift up to 25 pounds independently If interested, please send resume or call: Cydney Hirner Talent Acquisition Specialist 770-870-1345

Details: Parallel Employment Group is recruiting for a 2nd shift Extruding Operator Lead. This position will be a 3 day, 12 hours per day position and will move to a 4 days after the first of the year. This is a temp to hire position and will be responsible for initially operating an extruder machine, do some set-ups/changeovers and will lead the 2nd shift of machinists. This position will train on the 1st shift and then move to 2nd.

Details: Cambridge Major Laboratories, Inc. is a leading provider of complex chemistry services that includes development, characterization, and manufacturing of active pharmaceutical ingredients and pharmaceutical intermediates. We have experienced significant growth since our founding in 1999, and have continued to attract the most highly skilled professionals in the industry. QUALITY ASSURANCE SPECIALIST - (Full time 12 Hour Shifts - 6am thru 6pm) We are seeking qualified applicants to join our Quality Assurance Department in the position of Quality Assurance Specialist. The Quality Assurance Specialists work a 12-hour day shift from 6am - 6pm, three to four days each week. This totals an 80 hour work schedule within each two-week payroll period. We offer a comprehensive compensation and benefits package, along with opportunities for career growth and advancement. We invite you to join our growing team where you will learn from industry experts! Relocation assistance is available. KEY RESPONSIBILITIES Our Quality Assurance Specialists performing daily bay inspections to ensure compliance with a clean and safe working environment. Provide compliance and quality assurance training to new hires and assisting with re-training/cross-training of employees. Act as a resource to the manufacturing staff on quality issues. Evaluate manufacturing areas and propose changes to minimize risks. Provide ongoing metrics for tracking and trending. Provide quality oversight and input for new and ongoing investigations and deviations. Review batch documentation to ensure compliance to regulations and standard operating procedures. Evaluate and propose changes to the manufacturing areas and standard operating procedures to enhance quality, reliability, safety, and productivity. QUALIFICATIONS We require a Bachelor's degree in Chemistry or related science discipline, along with two years' experience in the pharmaceutical or related regulatory industry. Preferred applicants will have experience in API manufacturing and quality assurance. We require the ability to read, analyze and interpret general business periodicals, professional journals technical procedures and governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information to managers and clients. Ability to perform basic math functions, compute ratios, rate, and percent. Ability to draw and interpret graphs and charts. Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. The ability to work with others at all levels of the organization and have basic knowledge of computers and industry-related software. ABOUT CAMBRIDGE MAJOR LABORATORIES Located in Germantown, Wisconsin, Cambridge Major Laboratories, Inc. is part of the growing southeast Wisconsin biotech/pharma cluster. The area boasts global market leaders in contract pharmaceutical services, and a rapidly growing number of academic incubators. A short drive from Chicago, Madison and Milwaukee, Germantown offers residents a small town quality of life with convenient access to major Midwest cities. Residents enjoy an excellent school district and many local recreation attractions, in addition to national sports teams (Green Bay Packers and Milwaukee Brewers), and a vibrant waterfront park community that includes world class art museums and children's museums. Cambridge Major Laboratories is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Details: Position Summary The Lean Six Sigma Project Manager is responsible for managing the planning, facilitating, leading and completing of Lean Six Sigma Continuous Improvement projects to support direct impact on key business metrics related to customer experience, product cost reduction, productivity, and quality objectives of the global Low Voltage Motor Control Center (LVMCC) business. The LSS Project Manager will work closely with LVMCC process owners, other business leaders, and team members while applying Lean Six Sigma methods to solve business problems. This individual also works closely with other Lean Six Sigma Project Managers to ensure that process improvement projects follow a standard operating rhythm and disciplined approach to solving problems and maximizing results. The LSS Project Manager will coach, mentor, and train others on expanding the knowledge of Continuous Improvement within Rockwell Automation, developing team member LSS skills, and helping others apply LSS methods within the organization. This position is a key role in the company's efforts to improve Rockwell Automation’s systemic improvement capabilities and driving a culture of continuous improvement. Essential Functions: • Lead cross-functional improvement projects and teams to rigorously apply the Lean Six Sigma methods to achieve business results. • Partner with process owners and business teams to create a culture which supports process management, data driven decision making, and continuous improvement aligned with established strategy, vision, goals and objectives. • Lead, coach, train and mentor teams in the use of LSS tools and processes; serving as a change agent assisting them in solving high level and/or complex problems resulting in breakthrough levels of performance improvement. • Ensure effective control and adoption of improvements by local process owners. Lead efforts to implement process Control and Management. • Train, coach and challenge process owners in the use of statistical tools, approaches and techniques to create process management and measurement systems and develop a Six Sigma mindset at all levels. • Train and mentor Green Belts and Black Belts throughout the organization providing guidance and direction as needed to ensure they are successful with their projects. • Maintain project performance measures on a regular basis to report to leadership on project status as required. • Support the implementation / leverage of best practices across the company to ensure process improvements are institutionalized throughout the business. • Apply interpersonal skills required to lead, motivate and resolve conflict within a project team environment so that scheduled activities are performed in a cost-effective and timely manner. • Ensure team member goals align with project objectives, facilitate team decisions within guidelines, and effectively communicate business issues/directions to team and management. Minimum Qualifications • A Bachelor's degree in Mechanical, Industrial or Electrical Engineering or related technical field with knowledge in the application of basic engineering principles, theories, and techniques; or equivalent technical experience. • A minimum of eight years of experience in lean, six-sigma or project management experience. • Black Belt Certification (or desire to be certified within 18 months). • Proven Leadership and Change Management experience in a globally focused environment. • Proven ability to lead multiple teams, partner with management to resolve conflicts and obtain resources for projects. • Hands-on Project Management experience using professional concepts and skills to resolve complex issues in creative and effective ways that are aligned with company objectives. • Effective communication and presentation skills. • Strong proficiency using Excel. • Excellent analytical skills. Rockwell Automation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at

Details: ABRA Auto Body & Glass is excited to announce that we are hiring for Automotive Collision Estimators to join our growing team! At ABRA, we have three decades of auto body repair experience with state-of-the-art collision repair technology. We’ve worked hard to earn the I-CAR Gold Standard award. This award recognizes the very best auto repair companies in the industry. About the Automotive Collision Estimator Opportunity: The Auto Collision Estimator is responsible for meeting or exceeding revenue targets by capturing every viable job that comes to the door, and upselling additional services. The position writes accurate estimates and tracks the vehicle’s progress through the repair process, keeping the customers continually informed and the files updated. Each Auto Repair Estimator participates in solving problems that impact the speed and quality of the repair. The position plays a key role in ensuring that ABRA’s Customer Satisfaction Index ratings are strong. Auto Collision Estimator Job Details: Sales: Consistently follows ABRA’s sales process and convinces customers to leave their vehicle for repair at the initial visit, or to schedule the repair appropriately. Provides and accepts feedback and coaching on continuously improving sales skills. Prepares accurate, complete estimates that minimize supplements. Is effective at upselling ABRA’s additional services. File Management and DRP Compliance: Ensures all RO files are completed accurately and are always up to date. Uses ABRA tools effectively to ensure DRP compliance, including the Nugen auditing software. Is able to successfully manage and comply with multiple DRP requirements. Team Engagement & Problem Solving: Is an active and prepared participant in morning board meetings and admin meetings. Follows up on all assigned action items, including sublet appointments. Knows the status of his/her customers’ repairs at all times. Effectively problem-solves if customer cannot pick up vehicle when completed. Customer Communication & Vehicle Delivery: Follows ABRA policy on customer communication throughout the repair process. Ensures that all customers understand the Customer Satisfaction Index “10" survey process. Organized & Safe Workplace: Maintains his/her workspace in an organized manner. Adheres to ABRA dress code and wears appropriate safety equipment. Parts Procurement: Depending on the repair center’s staffing model, the Collision Estimator may research sourcing and pricing of parts and place orders.

Details: PRIMARY DUTIES: 1. Maintains machine production by clearing machine electrical faults, clearing or un-jamming parts or scrap manually, and adjusting machines when necessary or as directed, restart machines as directed. Performs Quality checks as directed. 2. Maintains loading and unloading machines of raw material (coils), scrap or finished parts manually (tote pans) or with lift device (pallet or bin or jib crane). 3. Provides movement of material (coils, finished parts, scrap) to and from machine operations and locations using tote pans and hand carts, or pallets using forklift. 4. Maintains a clean and safe work environment. ADDITIONAL DUTIES: 5. Cleans up work area and machines as required. 6. Performs basic preventative maintenance on press or auxiliary equipment as directed by WGL or Milling Tech II. 7. Obtains/asides supplies, asides scrap to designated area. 8. Other duties as assigned by Work Group Leader or Stamp and Milling Tech II.

Details: Ref ID: 04600-120038 Classification: Database Administration Compensation: $40.00 to $50.00 per hour Robert Half Technology has an immediate need for an experienced SQL DBA to assist one of our downtown clients. We are looking for a DBA that can take a look at some applications that seem to be slowing down there system. This DBA will then be in charge of tuning the SQL Database to fix this issue. If you are a SQL DBA and would like to make some quick holiday money, call us today and get started right away. Or apply on our website www.rht.com

Details: Automotive Body Technician / Auto Body Tech Opportunity _______________________________________________________________________________ ABRA Auto Body & Glass is excited to announce that we are hiring for Auto Body Technicians to join our growing team! At ABRA, we have three decades of auto body repair experience with state-of-the-art collision repair technology. We’ve worked hard to earn the I-CAR Gold Standard award. This award recognizes the very best auto repair companies in the industry. About the Auto Body Technician Opportunity: The Auto Body Technician is responsible for repairing all assigned vehicles. Damaged vehicles should be restored to pre-accident condition, following the written repair order and ABRA’s operational excellence processes. The Auto Body Technician plays a key role in delivering on ABRA’s promise of speed, quality and customer satisfaction Auto Body Tech Job Details: Pre-Op & Repair Planning: Approaches repair planning with a sense of urgency and detail to avoid waste and rework later in the process. De-trims and disassembles vehicles, putting parts on parts carts. Performs pre-pulls to make repair vs. replace decisions. Parts Procurement: Assists in identifying and sourcing parts as necessary. Uses good judgment in determining when damaged parts can be safely repaired for cost and cycle-time savings. Helps maintain parts/materials carts in an organized manner. Team Engagement & Problem-Solving: Is an active and prepared participant in morning board meetings. Knows status of own vehicles and is open to others’ feedback on getting and keeping vehicles on schedule for on-time delivery. Helps problem-solve on vehicles assigned to other team members. Vehicle Repair: Performs quality repairs without passing on defects. Meets or exceeds ABRA’s requirements for productivity as measured by hours per day for each repair order. Utilizes the technical information sheet attached to the work order for all structural repairs, replacement, airbag and mechanical work. Keeps the sublet board for assigned vehicles up to date. Follows ABRA’s quality control processes and meets the return rate target. Safe & Organized Workplace: Consistently utilizes all required safety equipment and follows proper repair procedures. Adheres to all requirements for hazardous waste disposal. Participates in monthly safety meetings and utilizes information on the job. Keeps personal work area organized and returns tools, materials and equipment to designated areas.

Details: Job is located in Mount Pleasant, WI. Customer Service Representatives are hired by Agents to provide outstanding customer service and agency support. You will assist policyholders and prospects with questions and concerns regarding their insurance needs while maintaining & servicing customer records. Y ou’ll have opportunities to help people find the right coverage to protect their dreams! You’ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations. Although each agent has the discretion to determine your appropriate job duties and qualifications, an example of the types of duties and qualifications for the position include: Sales and Marketing Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews. Understand products, procedures and best practices for promoting policy growth and retention Maintain information in the agency’s customer database Customer Relations Discuss insurance product offerings with current and potential customers Maintain high customer service standards to attract and retain customers Advise customer of claims and billing policies and procedures as needed Respond to inquiries, issues and complaints Agency Office Operations Administer office practices and procedures Schedule/confirm appointments for agent Manage agency correspondence as required Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent business and