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SMB Customer Care Supervisor

Mon, 04/20/2015 - 11:00pm
Details: Job Description OVERVIEW STATEMENT Bright House Networks is an award-winning company made up of friendly employees who go above and beyond to provide exceptional customer service. Our strength is in our employees. Customer loyalty is our top priority, and our employees are committed to building unique relationships in a fast-paced team environment. Bright House Networks encourages a positive, supportive and open culture which rewards employee accountability and grants empowerment for all members of our team. Our commitment to diversity guarantees we employ the best. BASIC PURPOSE This position is responsible for front line leadership for Bright House Networks SMB and Commercial Support teams. This position will be responsible for delivering innovation and efficiency into an evolving and constantly changing landscape of a technologically based operation as well as ensuring adherence to all key performance metrics. Key elements of this job will require; consistent knowledge of current technology; maintaining an environment where the primary focus is to put the customer first, reducing the need for unnecessary or repeat service calls as well as determine processes for delivering the highest quality service to all customers across all product lines. Development of a knowledgeable and capable team to meet these objectives as well as fostering a proactive team environment is an additional key success factor. An excellent command of human relations will also be expected. ORGANIZATIONAL RELATIONSHIP This position has supervisory responsibilities. It focuses on maintaining service level commitments for all areas of the Commercial Customer Care and developing Agent productivity. This position reports directly to the SMB Customer Care Manager. MAJOR DUTIES – Include, but not limited to: Active queue monitoring to ensure that Service Level goals are consistently met Active call monitoring to ensure all CARE (Quality) standards are met Provide technical support for high-speed online products, including diagnosis and resolution of software/hardware problems for Commercial and Hospitality customers. Assist/ support RF service personnel with complex advanced broadband services related issues. Maintain problem ownership & accountability with the NOC, NEO, EMC, Regional Installation and Service departments. Provide daily, weekly & monthly reporting as prescribed by SMB management Comply and enforce all polices/ procedures/ standards and complete employee reviews and evaluations. Utilize ticketing system to track, quantify and assist in resolving events and maintenances requiring NOC, NEO, EMC, and regional involvement. Communicate and escalate issues and concerns pertaining to network status to senior management to engage proper resources to provide resolution. Communicate and escalate issues and concerns pertaining to individual Business Solutions customers Utilization of software tools to perform job function that includes a variety of tools and applications, which have been developed for use in Business Solutions Assist in the creation of support material for Business Solutions Customer Care. Field Inbound and outbound escalations and provide customer service and technical support to call agents, corporate and commercial sales, management, and field personnel. Perform other duties as assigned by management. MINIMUM QUALIFICATIONS AND EXPERIENCE: High School Diploma or equivalent Advanced Certification or College degree Two plus years in Call Center supervisory experience Special Skills/ Knowledge/ Abilities: (experience with, but not limited to) Advanced knowledge of: Current supported operating systems Microsoft Windows and Macintosh OS Networking Environments (LAN, WAN, etc.) with regards to protocols and connectivity RF Networks in regards to connectivity Wiring and cabling technologies and standards (RF/Telephony/Network) PC & Mac hardware and software configuration Modem configuration & installation TCP/IP, DNS, NNTP, POP3, SMTP Internet Browsers Internet mail & news readers Ethernet hubs Routers (Cisco UBR 905’s etc) HTML EXPECTATIONS : Must be able to manage multiple priorities. Above average written and oral communication skills with proven outstanding customer service and human resource skills Capacity to adjust to change, work pressures or difficult situations without undue stress. Ability to maintain high levels of customer satisfaction from both internal and external customers. Objectivity and fairness in judging people on their ability and situations based on facts and circumstances. Candidates must also understand and except the responsibilities of after hours support, and must remain accessible for contact via cell phone. May be required to work various shifts and be required to function on a 24 hour on call basis. Physical Requirements (ADA) Works inside throughout the year. Shift and/ or on-call may be required. Typing and reading on a computer. Required Skills Required Experience Bright House Networks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Field Auditor or Senior Field Auditor - Premium Audit

Mon, 04/20/2015 - 11:00pm
Details: Position Summary The Field Auditor will be responsible for: * Servicing assigned territories in the Bay Area. * Determining proper premium for risks by physically auditing policyholder's records. * Verifying operations, classifications and allocations of payroll using manual rules and Company standards. * Handling larger risks requiring the highest degree of technical skill. * Communicating findings to insureds, underwriting and broker. Organizational Structure The Field Auditor or Senior Field Auditor will report directly to the Premium Audit Regional Manager. Performance Objectives * Completes premium audits including WC, GL, and CA. * Maintains thorough knowledge of bureau manuals and company directives. * Remains alert to additional exposures ensuring proper premium through an accurate review of policyholder's records. Skills include visual observation and on-site interviews. * Reports changing financial conditions and operations to Underwriting * Reviews claims to verify employment, proper classifications. The Ideal Candidate Should Have Minimum of 1-3 years of field premium audit experience. Candidates will be experienced in premium auditing of workers compensation, general liability and auto liability policies. Experienced with CA WCIRB and NCCI rules and regulations. Excellent communication skills. College degree ideally with an emphasis on accounting, finance, or risk management. Must have working knowledge of Microsoft products and experience working with laptops. #LI-JB1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at www.aig.com | YouTube : www.youtube.com/aig | Twitter : @AIG_LatestNews | LinkedIn : www.linkedin.com/company/aig

Nurse Manager / RN - Kindred Hospital Northlake

Mon, 04/20/2015 - 11:00pm
Details: Kindred Healthcare, Inc., a top-150 private employer in the United States, is a FORTUNE 500 healthcare services company based in Louisville, Kentucky, with annual revenues of $5 billion and approximately 61,500 employees in 47 states. At December 31, 2014, Kindred through its subsidiaries provided healthcare services in 2,370 locations, including 97 transitional care hospitals, five inpatient rehabilitation hospitals, 90 nursing centers, 22 sub-acute units, 143 Kindred at Home hospice, home health and non-medical home care locations, 100 inpatient rehabilitation units (hospital-based) and a contract rehabilitation services business, RehabCare, which served 1,913 non-affiliated facilities. Ranked as one of Fortune magazine’s Most Admired Healthcare Companies for six years in a row, Kindred’s mission is to promote healing, provide hope, preserve dignity and produce value for each patient, resident, family member, customer, employee and shareholder we serve. IT'S SIMPLE. You want to work in a hospital setting where you are valued and appreciated - where you receive respect from your superiors and co-workers as well as the patients you treat. You want to be challenged by your job without being overwhelmed by it. You want to play an instrumental role in helping a patient recover, sometimes against strong odds, and go home. What you want is Kindred Healthcare. Our mission is to promote healing, provide hope, preserve dignity and produce value for each patient, resident, family member, customer, employee and shareholder we serve. Join us! Summary: Responsible for the overall direction and supervision of patient care activities and nursing personnel of a nursing unit. Consults with staff, physicians, and Chief Nursing Officer on nursing problems and interpretation of hospital policies to ensure patient needs are met. Ensures nursing staff follows policy and procedures, participates in the investigation and preparation of reports. Ensures adequate staffing for nursing units. Has authority and responsibility for implementing the Standards of Nursing Practice related to allnursing care areas and functions. Acts as the administrative representative in the absence of Chief Clinical Officer. Registered Nurse Manager / RN CareerBuilder Key Words: RN, R.N., Registered Nurse, Med Surg, Med Surge, Medical Surgical, ICU, CC, Critical Care, telemetry, acute care, intensive care unit, post-acute, emergency room, E.R., ER, step down, transitional care, nurse, nursing, nurse manager, nurse supervisor

Data Entry

Mon, 04/20/2015 - 11:00pm
Details: Ideal candidate is a motivated individual who will be responsible for the administrative and support functions of the sales team: Must be able to work with proprietary web applications Be a team player with a can-do attitude Knowledge of Navision Software a PLUS! Supporting other Managers within the department

Staff Accountant--Tech Consulting

Mon, 04/20/2015 - 11:00pm
Details: A Technology Consulting company in the Downtown LA area is seeking a Staff Accountant to support the Senior Accountant and Assistant Controller in carrying out the responsibilities of the Finance Department.

Youth Associate - SIGN-ON BONUS - Waverly

Mon, 04/20/2015 - 11:00pm
Details: **LSI IS OFFERING A $750 SIGN ON BONUS** LSI offers the opportunity to work as a Youth Associate on our Bremwood Campus in Waverly. We are hiring for full-time, part-time, and occasional positions. We provide 24-7 mental health services for teens on our residential campus. We work with both male and female clients, typically 13-18 years old, with most having experienced some sort of trauma or neglect in their lives. Youth Associates work directly with the youth providing structure and routine within their day to day lives here at Bremwood. Youth Associates are responsible for providing a safe, positive, and therapeutic living environment for the residents in our care. Some of the responsibilities of Youth Associate are facilitating groups and individual sessions, assisting with daily chores, completing appropriate documentation such as daily logs, as well as providing appropriate activities for the residents. You could help provide the support and stability teens need to succeed. We have day time (1st and 2nd shift) as well as 3rd shift positions. Also, full and part time youth specialists hired now through July 1st 2015, will be offered a sign on bonus of $750 dollars after successful completion of their first 90 days. Begin the process to learn more about the sign on bonus opportunity and the chance to work for a people focused, results driven organization by completing an application.

Shipping Associate - Seasonal

Mon, 04/20/2015 - 11:00pm
Details: Opportunity Snapshot: Niagara is the largest manufacturer of private brand bottled water in the nation. Our growth is fueling the search for new team members. We work in a dynamic and fast-growing environment. This is a fabulous opportunity to join a culture that encourages great team work, innovation, and fun. Keys to Success: Most essential for success in this role is to maintain a great team attitude, demonstrate passion for your work, and the willingness to learn. ***** Please apply directly online at www.niagarawater.com *****

Service Technician

Mon, 04/20/2015 - 11:00pm
Details: Discover the difference. Discover Home. That isn’t just our company’s tagline but the words we live by each and every day we go to work. Home Properties offers an opportunity to dream big, grow your career, make a difference, do the right thing and be rewarded. Discover the Difference. As a Maintenance Technician , you aren’t just fixing a leaky faucet or replacing a hot water tank. It’s your customer service skills and attention to detail that ensures the resident’s satisfaction and the feeling of being at Home . We currently have an opportunity for a Maintenance Technician at Mount Vernon Square, a 1387-unit apartment community located in Alexandria, VA.

EDI Developer

Mon, 04/20/2015 - 11:00pm
Details: Responsibilities: Development New Setups/Onboarding EDI Production Support EDI Data Flows, Transformation EDI Process Streamlining Works with Project Management team and EDI Specialists to ensure mapped EDI Data is correctly integrated with applications systems/business system Develop, and maintain existing e-Commerce web applications Utilize both waterfall and agile development models (including the preparation and execution of system test plans) Minimum Qualifications: BS / BA Computer Science or Information Systems or equivalent experience (SQL Programmer, Database Developer, Software Developer, Software Engineer) Required: 3+ years of experience with EDI standards and software Working knowledge of EDI ANSI X12 transaction types (including: 210, 810, 850, 855, 856, 940, 945, etc.) Experience developing EDI specifications, monitoring transmission reports, and process streamlining and control. Experience with various types of EDI software Experience with transformation and data transport mechanism such as VAN, AS2, etc. Proficient with C#, .NET 3.5+, XML. SQL advanced query, stored procedures, DTS, SSRS. Willingness to learn new technologies Strong verbal and written communication skills Self-driven team player with ability to work independently and multi-task Strong interpersonal skills Proven record in estimating and meeting projected deadlines Thorough understanding of both waterfall and agile development models with recent use Other Skills of Interest: Microsoft Dynamics interoperability is a plus (eConnect, etc.) Previous e-Commerce experience Warehouse/Distribution, Supply Chain and/or Transportation industry experience is a plus

Customer Relations Specialist

Mon, 04/20/2015 - 11:00pm
Details: Customer Relations Specialist Community Surgical Supply is one of the largest independently owned homecare companies in the midatlantic and northeast region, aggressively looking to increase marketshare throughout the country. As a premiere homecare provider, we adhere to the highest standards of excellence both for our employees as well as for our patients. We are an organization that is proud of the reputation it has acquired as being "a good place to work", a place where friendliness and fairness prevail. We want you to feel that you are a part of a company whose success depends on the knowledge, skills, and attitudes of the people who function in harmony as a team. We encourage independent thinking on a team level to help develop fresh ideas to achieve organizational goals. The scheduled workweek for this position is Mon. - Fri. from 10:00 am - 6:00 pm. As a Customer Relations Specialist with Community, you will: • Answer all calls in a professional, polite manner, ensuring proper etiquette and timeliness of response. • Process all new patient referrals as assigned. • Obtain all documents and additional information necessary to enter patient demographics, insurance information and patient notes into company program. • Make any data corrections as necessary in company program. • Distribute new patient referrals upon completion of data entry to appropriate staff/departments for continued processing. • Communicate with sales force and management; interact with external and internal customers in an appropriate and professional manner. • Performs special projects and other duties as assigned.

Director of Clinical Case Management

Mon, 04/20/2015 - 11:00pm
Details: St. Bernard Hospital and Health Care Center is committed to participate as an active partner in the well-being of the community we serve. Since our founding in 1904, St. Bernard Hospital and Health Care Center has been a continuously growing entity within Englewood and the Southside communities of Chicago. Description: This position is responsible for coordinating and supervising all phases of clinical case management and social services. Plan and direct the operational activities of the Clinical case Management Department, assuming responsibilities for quality and productivity of utilization review and discharge planning. Consistent monitoring of utilization activities; data tracking and reporting; and supervision of staff. Maintain relationships with physicians, department heads, administrators, and clinical coordinators to support intra-departmental goals. EOE “A Tradition of Caring" since 1904.

OR Circulator, Sumter, FT, AM's

Mon, 04/20/2015 - 11:00pm
Details: Join our team of dedicated, energetic professionals. If you are looking for an opportunity where you can make a real difference in the people's lives, we are looking for you! Phoebe Sumter offers a state-of-the art 183,000 square foot facility, which features 76 beds and all private rooms offers patients the most advanced equipment and technology. Job Summary: Provide professional nursing care for assigned patients according to established standards and practices. Follow practices established by AORN Standards and Recommended Practices. Duties including assessment of patients, identifying the situation, developing a plan of care, and implementing the plan of care. Position requires a high quality of care in order to meet the hospital's core mission. All activities will be performed in support of the strategy, vision, and values of Phoebe. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must be in compliance with the EEO laws, HIPAA, ERISA, and other regulations, as appropriate.

Entry Level Sales

Mon, 04/20/2015 - 11:00pm
Details: Entry Level Sales $27,000 - $34,000 We are a National Leader in the Home Remodeling and are looking for talented individuals to join our team. We have been labeled the "Fastest Growing Home Improvement Company in America" and opportunities for growth and management are in no shortage! We help equip new college grads or entry-level candidates with the experience they need to build a successful future career in the field of sales, advertising, or marketing. Meet potential clients face-to-face around our current remodeling job sites to schedule in-home estimates. Distribute product information and marketing material to potential clients. Keep track of and offer ongoing promotions and savings for potential clients. Compensation * Competitive Base Hourly * Monthly Bonus * Cash Incentives * Paid Vacations & Holidays

Air Monitoring Specialist

Mon, 04/20/2015 - 11:00pm
Details: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. Aerotek Environmental is actively seeking an Air Monitoring Scientist. Must have 5+ years of experience doing asbestos project design work in air monitoring. Will be working in the office and field but primarily in the field doing site inspections. Requirements: 5+ years experience AMS inspection work AMS certification CABI preferred Qualified candidates please respond with a word resume and 3 professional references. About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com .

COLLECTIONS

Mon, 04/20/2015 - 11:00pm
Details: COLLECTIONS Job Description Five Lakes Agency is a Troy based Collection Agency looking for collectors to join our fast growing company. Previous collection experience is preferred but not necessary. FLA provides a great starting hourly rate with the potential to earn a monthly bonus! Full-time positions available with a 40-hour workweek; must be able to work 2 evenings and Saturday hours. Responsibilities Develop and maintain relationships with customers Analyze customer financials and determine viable solutions Maximize recoveries of charged of debts by interacting with delinquent customers and negotiating payment arrangements and/or settlements Job Requirements Ability to effectively negotiate and demonstrate confidence over the phone Identify and the have the ability to analyze customer financials to determine sources of income Thrive in a team environment Basic math and computer skills Must have excellent time management skills Be task orientated and a self-motivator Good data entry skills Good communication skills Be able to identify problems and offer solutions Be customer service driven Send resume to . EOE

Staff Auditor

Mon, 04/20/2015 - 11:00pm
Details: Staff Auditor - $50 - $55K Fantastic Job for 1 Year of Experience! Rockville, Maryland Nationally recognized organization is looking for a talented auditor who enjoys financial audit, operational audits and special projects. You’ll work with a friendly, smart team who enjoys working together. This job is open because of an internal promotion. The position interfaces at all levels of the organization so it’s important that you enjoy working with new people. You will be responsible for executing audit plans for various engagements and for communicating audit findings and recommendations to management. You will also assist the external auditors and work to incorporate new pronouncements into the annual audit plan. Responsibilities: Perform audit procedures on scheduled audit entities/group Document and evaluate internal controls, pointing out strengths and weaknesses Look for opportunities to provide value-added recommendations to internal clients Responsible for operational audits at field locations to determine that branches are in compliance with policies and procedures Participate in special assignments/investigations as requested by manager Assist external auditors from time to time with needed documentation or explanation of findings Outstanding communication skills, both written and oral

Sales Manager (sand casted products)

Mon, 04/20/2015 - 11:00pm
Details: Looking for a Sales manager for our client who manufactures and supports the application of refiner plates for the global pulp and paper industry. They also manufacture commercial castings for a variety of industries. They are recognized as an international market leader in the supply of refiner plates. We are a progressive, team-based organization built on a foundation of continuous improvement and employee engagement. • Will identify , define and drive our client’s growth strategy • Responsible for generating profitable sales growth. • Develop and execute critical action plans to accomplish corporate directives. • Gather market intelligence - investigate, analyze, organize and prioritize new market opportunities. • Initiate and execute and maintain long-term relationships with key customers and sales representatives.

Automotive Service Store Manager - Assistant Manager

Mon, 04/20/2015 - 11:00pm
Details: Automotive Service Store Manager - Assistant Manager (Retail) Are you an outgoing person who loves people and wants a career in one of the highest-paying retail industries in the country? Do you have a passion for cars? Join our team! We are the nation’s leading company-owned automotive service chain, and we are looking for experienced Automotive Service Assistant Store Managers to assist in overseeing operations at our state-of-the-art service centers. Here is what it takes to be a member: Positive attitude High energy Enthusiasm Comfortable wearing a smile Like workig directly with the customers Provide outstanding customer service Goal oriented Be the best at what you do And most importantly have FUN! We offer an incentive-based pay plan that rewards our top performers. We also prefer to hire and promote from within, which means you will find plenty of opportunities for advancement with us. If you are a money-motivated self-starter with previous sales or management experience, particularly in the tire and automotive service business, we want to talk with you! We offer one of the industry’s top benefits packages, including : Health and dental coverage Life insurance 401(k) w/ 50% match Paid vacation Bonus and incentive plans Plus much more! Automotive Service Store Manager - Assistant Manager (Retail) Job Responsibilities As an Automotive Service Assistant Store Manager, you will assist in overseeing both our sales and service teams and ensure that our customers consistently receive the responsive, high-quality vehicle service they’ve come to expect from us. Your specific duties as an Automotive Service Assistant Store Manager will include : Assist in providing customers with professional and educated recommendations on tire purchases as well as repair and maintenance needs Assist in building and leading a team that is committed to executing outstanding work and providing exceptional customer service Assist in managing your store’s budget and finances Assist in handling and resolving customer complaints Assist in maintaining current knowledge of chances and additions to our product lines, service and sales techniques and mandated awareness programs Assist in following through on commitments to our customers and ensuring that all work is completed on time and done right the first time

Assistant Manager - General Manager - Restaurant Managers

Mon, 04/20/2015 - 11:00pm
Details: Taco Bell is hiring Restaurant Assistant Managers and Restaurant General Managers for their locations in York, Lancaster and Harrisburg, PA ! If you have previous leadership experience in a quick service environment and are eager to become part of our family, then We want YOU to Apply Now ! Taco Bell offers: Competitive wages! Full Benefits! Paid Training! 2 days off/week! Paid Vacation! Full-time employees are eligible for Bonuses and 401k! Read the requirements below and APPLY NOW for immediate consideration. We will be contacting you via email so please check your account regularly! Responsibilities: General Managers and Assistant Managers will have the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned. Additional responsibilities include: Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Recruiting, interviewing, and hiring team members Conducts performance appraisals, takes disciplinary action, motivates and trains Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program Ensures food quality and 100% customer satisfaction Ensures complete and timely execution of corporate & local marketing plans Has authority to hire and fire (or participate in those decisions) Champions recognition and motivation efforts

Wind Contruction Technician

Mon, 04/20/2015 - 11:00pm
Details: Wind Energy Construction Facility in Brighton, CO Direct Hire opportunities available!! Starting pay at $16.95/hr with OT plus benefits! Rotating shifts as well! Career opportunity!! Responsibilities: • Load, stack, and transport materials by hand-truck, forklift, crane or jib. • Prepare and finish surfaces. • Molding, fabricate laminates, applying epoxies, laying glass fiber composites. • Use measuring tools and gages. • Use glass fiber structural composites. • Use sanders, grinders, vibrating and non-vibrating hand tools. Qualifications: • High school diploma or general education degree (GED) • One to three years related experience and/or training • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to read and comprehend simple instructions, short correspondence, and memos. • Forklift and Logistics experience preferred

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