Antigo Jobs - Career Builder

Details: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options. TEKsystems has multiple needs for Release of Information Specialist/Health Information Technicians for a large Healthcare provider in the Charlotte, NC area. This will be a 6 month+ contracting position. If you are interested in new opportunities please apply today! Basic Qualifications: Electronic Medical Records experience Data Entry Release of Information experience(ROI) Excellent Customer Service experience Great organizational skills RHIT (Registered Health Information Technician) certification - preferred not a must About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

Details: SR. HUMAN RESOURCES GENERALIST- Northeast Wisconsin Headquarters and Plant Sites Position Summary: • This WI location is a Division H.Q. and has (2) manufacturing facilities…and a distribution center—about 800 employees total. • Parent company has 24 food manufacturing plants throughout the country and 3 billion in annual sales. • Position reports to the Human Resource Manager. • Serves as internal business partner for designated departments to provide support in all functional areas of Human Resources. • This person will be responsible for approximately 300 employees in a non-union environment. Roles & Responsibilities: • Provides support to our manufacturing units and headquarters organization in recruitment, training, employee relations, compensation, and HRIS system management. • Performs full cycle recruiting and talent acquisition for designated departments including but not limited to: job postings, AAP tracking, job fairs, interviewing, background checks, offer letter generation, new employee orientation and onboarding. • Completes weekly and semimonthly payroll administration processes for both hourly and salaried staff. • Administers employee compensation programs including hourly wage progression and bonus programs. • Conducts ongoing employee training and organizational development initiatives on a variety of topics such as retention interviews, talent review, performance management, employee recognition and other HR and employee engagement programs. • Maintains a high level of visibility, accessibility and interaction with all employees. • Ensures high level of integrity is maintained and that personnel matters are handled in a professional, consistent, and confidential manner in accordance with Company policies and practices. • Promotes a positive work environment for all employees through multiple channels including coordination of employee activities and events. • Administers company leave programs such as Short Term Disability, FMLA, Military, and Personal Leaves of Absence. • Ensures compliance with federal, state and local employment laws as well as ensuring consistent application of leave programs within the guidelines set by Company Policy. • Administers employee Return to Work programs. • Manages the Progressive Discipline System for the Hourly Workforce. • Ensures consistent application of the Company disciplinary and corrective action systems, reviews and provides recommendations for disciplinary actions up to and including terminations ensuring compliance with federal, state and/or local employment laws.

Details: AUTOMOTIVE SALES CONSULTANT We are seeking for two individual with automotive sales experience to join our growing team. Must exhibit the following characteristics: Honesty/Integrity Team Player-working together toward success Performance motivated-desire to hit the next level New cars and Used cars experience If you want to enjoy where you work, within a team atmosphere, and you want to enjoy the financial rewards of a growing company. Please call Steve Porter 704-782-1227 for interview appointment Subaru Concord 853 Concord Parkway South Concord, NC 28072 eoe/dfw

Details: Trail Blazers Marketing is currently seeking to fill roles in our Management Training Program! Trail Blazers Marketing is looking for self-motivated, entry-level individuals who are wanting, willing, and ready to learn and grow within a marketing and sales company. We train in entry level sales, marketing, management, leadership, and business administration. Here at Trail Blazers Marketing we pride ourselves on providing clients with a personal, professional approach to promotional marketing and customer acquisition. Our talented team of marketing professionals represent our clients with unparalleled integrity to the business community. In order for our organization to prosper, we are aggressively seeking talented, enthusiastic individuals who are searching for an opportunity to quickly work their way from ENTRY-LEVEL into a position in MANAGEMENT , overseeing campaigns for our clients and managing a staff of 15+ employees. Our company strongly believes in developing our people into the future leaders of our organization. [ APPLY NOW ]

Details: RESPONSIBILITIES: Kforce has a client seeking a Java / Oracle Developer in Wilmington, Delaware (DE). Description: Designs, analyzes, develops, codes, tests, debugs and documents programming to satisfy business requirements Proficient in application development skills for more than one technology as well as proficient in multiple design techniques

Details: RESPONSIBILITIES: Kforce has a client seeking a Cyber Security Specialist in Austin, Texas (TX). The contractor shall function as an expert in Information Assurance. Minimum tasks to be performed: Develop and maintain C&A security artifacts such as security plans, contingency plans, risk assessments, privacy impact assessments, incident response plans, configuration management plans, configurations checklists, and interconnection security agreements. This will involve researching information through documentation review, interview, and the use of automated tools such as the Configuration Management Database, Telos Xacta IA Manager-GRC for CDCO and a custom-developed tool at VA level (SMART) Continually monitor specific change orders for information that can be used to update documentation with tools Perform a risk assessment on an application according to NIST SP 800-30 Assess security controls for annual FISMA self-assessment testing through interview, documentation review, analyzing scan results, and reviewing other audits/reviews for applicable findings Maintain a high-level of knowledge on related criteria and guidance such as FISMA, NIST Special Pubs, OMB Memorandum, Privacy Act, HIPAA, VA directives and handbooks, and local directives and handbooks Provide information assurance policy guidance to both internal and external customers Act as interface to the customer to provide audit support for both internal and external audits and reviews

Details: RESPONSIBILITIES: Kforce is working with a growing company in Baltimore, MD who is looking for a Staff Accountant to join their team. The Staff Accountant reports to the Controller. This person will be responsible for the maintenance and controls the General Ledger accounts and business transactions of the organization, applying the Generally Accepted Accounting Principles (GAAP) that includes analytical work and thorough review of financial records. Duties and Responsibilities: Assist the Controller with the day-to-day, monthly and year-end operations of the Accounting Department Full cycle accounting G/L Accruals Annual audit support Prepare and analyze the monthly budget/forecast to actual variance reports per property Assist in the preparation of financial reports such as financial statements & budget performance

Details: Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you'll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list. Account Manager - Greensboro / Winston-Salem Fortune Magazine honors Grainger as one of America's Most Admired Companies in its industry. Here, you'll flourish in a fast-paced, entrepreneurial environment where success is rewarded. Using our unparalleled value proposition, the Account Manager will be responsible for developing long lasting partnerships with customers to supply and manage their MRO procurement. Working within a local, multi million-dollar territory, you'll spend more time with clients and less time traveling. Account Managers also have resources like an expert team of product support representatives who consult with you and your customers to discuss specific product-lines, professional training and development programs, and our world-class e-commerce site that provides the cutting-edge technology and efficiency our customers both require and expect of us. Our most successful sales professionals possess a tenacious desire to win and have the intellectual ability to create tailored, cost effective solutions that impact our customers’ bottom line.

Details: JOB SUMMARY: Responsible for greeting customers, processing rentals and selling optional services, answering and receiving telephone calls, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with shuttle drivers for customer pick-ups. Fantastic bonus plan in addition to a competitive hourly wage! RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options. Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages. Complete, review and submit various reports to supervisor. Maintain and update rental agreement files; contact and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe. Enter and maintain information in location logs. Maintain cleanliness of the rental office area and perform associated custodial duties. Complete car exchange requests in computer system. Communicate with bus drivers via two-way radio to coordinate the pick-up and delivery of customers. Perform related responsibilities as assigned or required.

Details: Company: Towers Watson Exchange Solutions operates a private health care marketplace, Towers Watson’s OneExchange, which supports all workforce populations: full- and part-time employees, early and Medicare-eligible retirees, and other special populations. With ten years of operating experience, Fortune 1000 companies, public sector employers and unions have been using OneExchange solutions to connect Medicare-eligible and pre-65 retirees as well as part-time employees to the individual market. OneExchange delivers significant health benefit cost savings, reduced administration and industry-leading customer service. Job Description: This position is responsible for building and maintaining effective relationships with our various customers by effectively and efficiently responding to customer inquiries and properly documenting service issues, during the Medicare open enrollment period. Candidates must have the ability to consistently provide customer service that meets or exceeds the company's Customer Service quality, productivity and compliance standards. This position serves as the primary point of contact for customer communication and resolution of service related inquiries. Job Responsibilities: Ability to maintain professionalism while working with customers Consistently provide top-tier, high-level customer service to our clients/customers Maintain and update customer records as required to provide quality service Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them Use problem solving skills to identify root causes of service related inquires and provide feedback on how to resolve customer issues Communicate effectively with other departments within Extend Health and its partners to build positive relationships and resolve service related inquiries within the service level agreements set by the company Communicate customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues Communicate any telephone or system defects with Team Leader and/or Unit Manager to promptly overcome any potential problems Ability to abide by Extend Health policies and procedures Other duties as assigned Job Requirements: Passion for working with seniors demonstrated by the ability to communicate effectively with a mature population (65+) Ability to talk and type simultaneously Minimum 2 years of experience in customer service/call center in insurance or other healthcare related environment Excellent written communication skills Excellent verbal communication skills, including the ability to communicate effectively with co-workers, customers and clients Keyboard/personal computer skills (35 WPM) Maintain confidentiality and comply with HIPAA and all other compliance standards per company policy Personal time management and organizational skills to meet productivity objectives Ability to take direction, coaching and act positively to improve performance Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus. Work environment: The noise level in the work environment is usually moderate to low. Equal Employment Opportunity: The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, color, religion, sex, pregnancy, age, national origin or ancestry, physical or mental disability, genetic characteristic, veteran status, or any other consideration protected by federal, state or local laws. All such discrimination is unlawful. It is our policy to recruit, hire, train, develop and promote the best people available, based solely upon job-related qualifications.

Details: Duke Energy is a diversified energy company with a portfolio of natural gas and electric businesses, both regulated and non-regulated, and an affiliated real estate company. Duke Energy supplies, delivers and processes energy for customers in North America and selected international markets. For more information about our business please visit us on the web at www.duke-energy.com. Note: the hiring manager may elect to fill this position at the Senior Engineering Technologist level dependent upon a candidate’s skills and experience. This position is part of the Protection and Control Engineering Unit located in the NC Regional Headquarters Building of Duke Energy Progress in downtown Raleigh, NC. This work group is responsible for design of protection and control relaying applications for substations (new and existing). Design projects range from routine equipment modifications and installations, to the complete design of new transmission facilities. Coordinates work to manage multiple projects simultaneously to ensure timely release of engineering designs. Utilizes a variety of tools and techniques in order to complete an engineering design, including current design specifications, pertinent code manuals, computer aided design/drafting software, and other reference sources. Final product is an engineering release package consisting of pertinent drawings and bills of material. The person in this position will work as part of a project team to develop detailed project scopes, layouts of control equipment enclosures, detailed elementary, schematic and wiring diagram drawings and plans required for construction of specific substation projects. The work performed by this unit requires an understanding of power systems, transformers, protective relaying and electrical engineering principles. The person will be involved in the design of high voltage substations at voltages of 23kV, 115kV, 230kV and 500kV. Additionally, the person in this position will develop expertise in protective relay settings calculations and analysis based on current and evolving standards (IEEE, NERC, etc.). The person in this position must be able to manage multiple projects in various stages of design so as to meet project schedule deadlines; provide design support to field personnel during project implementation; and develop and maintain sufficient level of expertise in use of CADD software for efficient production of engineering work. Normal job functions are performed on a Monday through Friday schedule with some system travel required; must be available for call-out and work during system emergencies. This is the third level of the Engineering Technologist classification series.

Details: Job Title: Checker Job Location: Elkridge, MD Job Description: In need of a Mechanical Design Checker with a strong background with weldments and GD&T. Must be proficient with Solidworks Advantage Technical Resourcing delivers highly skilled engineers and IT specialists for our clients’ most critical technical projects. We provide on-demand contract workers, focused project teams, or permanent hires. With engineering and information technology divisions offering staffing and specialized solutions dedicated to the automotive, marine, manufacturing, energy, healthcare, high technology, financial services, telecommunications, and consumer services industries, we can efficiently staff even the most complex initiative. Each year, we place more than 20,000 technical professionals, serving clients in thirty countries around the globe. Advantage Resourcing offers a competitive compensation package as well as a comprehensive benefits package and 401 (k) plan. Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage is a VEVRAA Federal Contractor.

Details: CSG, Inc. is currently hiring entry level individuals with a customer service experience for the Account Executive position. We have found that candidates working in retail restaurant, hospitality, or customer service positions are very easy to train for our Account Executive position. We specialize in areas of customer renewal, customer retention and customer acquisition. Our customer-focused sales and marketing firm is a leader in the industry in tailoring customer service & sales to the needs of our varied customer base. Our clients want us to deliver a fabulous face-to-face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. Representing some of the largest Fortune 500 companies in the world, it is a priority for our team to provide the best customer service, professionalism, and to maintain a quality customer relationship. This job involves in person sales and marketing presentations to small and medium sized business owners. No nights and/or weekends! NO RESIDENTIAL DOOR-TO-DOOR SALES

Details: The Village at Six Flags, a manufactured home community inAustell, Georgia, seeks an experienced, full-time Maintenance Technician toperform all general ground maintenance, lawn maintenance, painting and lightcarpentry. The candidate will also repair homes owned by the communityand prepare them for sale. General knowledge of electrical, plumbing,carpentry, lawn maintenance, and painting is preferred.

Details: Senior Financial Analyst - ACO and Risk Performance The Confidential Search Company is an executive recruitment firm with over twenty-five years of experience placing healthcare financial and administrative executives, director, managers and specialists. We have been engaged to conduct an executive search for a Senior Financial Analyst - ACO and Risk Performance for our client, a large physician organization that is part of a multi-hospital health system located west of Boston, MA . The physician organization employs 400 physicians/providers and has gross patient revenue of about $160m. Our client is transforming its health system into a high-performing, high-value Accountable Care Organization (ACO) . Starting salary is up to $100k, depending on background and experience. There may be some flexibility for an outstanding candidate. The Senior Financial Analyst - ACO and Risk Performance Support (Senior Analyst) will be responsible for providing a range of financial support services to the administrative and operating leadership of the Physician Organization and Accountable Care Organization (ACO). The Senior Analyst will be a key point of contact for financial functions that bridge the Physicians and the ACO activities. Essential functions include: • Analyzing and validating financial and risk contract performance data • Financial and statistical performance reporting • Performance improvement reporting and support • Variance analysis • Budgeting and forecasting • Direct interaction with the various administrative and medical leaders Routine functions include: • Researching, analyzing and preparing reports on budgeting, operational financial and statistical trends as they relate to the physicians organization and risk contract performance • Support reporting across regions, practices, and individual providers • Support the development of various ad hoc analyses as required, including but not limited to researching, analyzing, and preparing reports on risk contract performance, financial and industry trends and provide recommendations as such Requires an advanced level of expertise with spreadsheets and complex databases. The work involves a high degree of individual initiative, independent judgment, ability to work with people across several functions, and excellent communications skills. Qualifications: • Bachelor’s degree in finance or related healthcare field. Master’s degree preferred. • Minimum of five years of professional finance experience in a health care organization, preferably in a physician organization (PO) and Accountable Care Organization (ACO) environment/risk contracting environment. • Strong knowledge of healthcare industry finance, risk contracting or financial performance reporting • Knowledge of research techniques to collect, analyze, and interpret data and make recommendations • Knowledge of descriptive statistics to analyze statistical data and prepare estimates and projections • Knowledge of legal and fiscal requirements and regulations • Strong knowledge of financial computer systems, spreadsheets (Excel), databases (Access) and other applications All inquiries will be treated confidentially. Interested candidates should send their resume and salary history to: Matthew O’Brien The Confidential Search Company 860-742-1555

Details: Facility: Paris Healthcare Center Company Overview At IMG, our goal is to provide the best care for every resident. That's why our mission is 'Residents First!' This philosophy affects everything we do, from caring for our residents, to the manner in which we conduct the business and the operations of our company. IMG is a Not-For-Profit healthcare management company that oversees the operation of skilled nursing facilities and assisted living facilities throughout Indiana, Illinois, and Iowa. IMG allows each facility the autonomy to put programs and policies in place that fit the individual needs of their residents and the community. Managers and staff are empowered to create a homelike environment in their facility. We work together as a team to provide the best experience for our residents and the best working environment for our employees! We invite you to find out more about our company and join our team of caring individuals! Resident's First!...it isn't just a philosophy...it's a way of life at IMG! Job Summary If you are tired of working for large health care corporations then consider this... IMG, a privately owned health care management company, is seeking a Registered and Licensed Practical Nurse with a Resident First philosophy for our Paris Healthcare Center in Paris, Illinois. Paris Healthcare is a 120 bed full continuum of care facility offering the full spectrum of care, including rehabilitation, short term skilled care and long term care. Job Description IMG is seeking Registered Nurses and Licensed Practical Nurses with long-term care experience to provide quality nursing services and care to the residents of our nursing facility. As a nurse with IMG you will be: • Monitoring, recording and reporting symptoms and changes in patients' conditions • Instructing individuals, families and other groups on topics such as health education and disease prevention • Developing health-improvement programs • Maintaining accurate, detailed reports and records Job Responsibilities As a nurse with IMG, you will assist residents to achieve their highest potential by personally administering their care while you document their progress. You should also understand and exhibit the principles of service excellence as we hold our nurses to a very high standard of accountability. Additional responsibilities of the nurses include: • Monitoring all aspects of patient care, including diet and physical activity • Recording patients' medical information and vital signs • Ordering, interpreting and evaluating diagnostic tests to identify and assess patient's condition • Preparing patients for and assisting with examinations and treatments As a nurse, you must be timely and empathetic towards your patients' needs. You must have superb interpersonal skills and no convictions of abuse, neglect or mistreatment of individuals on your record. Additional requirements include: • Current State Registered Nurse or Licensed Practical Nurse license • Maintaining current licensure and CPR certification in accordance with State, Federal and facility policies • Minimum 2 years long-term care experience Apply today to be part of a dynamic and growing organization! IMG is an Equal Opportunity Employer who values Cultural Diversity in the workplace! ~cb

Details: Marketing/ Sales & Customer Service- Management Trainee Work Hard/ Play Hard while representing Fortune 100 and Fortune 500 Clients. 2015 is full of expansion opportunities for Peak, Inc. We are looking for talented customer service reps looking to move up in a growing company. At Peak we ONLY promote from within. We are hiring for an entry level full time sales, marketing and management training position. At Peak Inc. we feel sales and marketing is a critical part of how to exist in the world. Sales and marketing skills are needed throughout your entire life. At Peak Inc. we want to teach sales and marketing fundamentals and then move individuals into management as soon as possible! It’s how we expand our company. Click Here To Apply Now This position is full time and involves responsibilities in: Entry level sales & marketing Entry level management training Sales and marketing presentations Face to face sales and marketing of new services for our clients Sales and marketing techniques Training sales and marketing representative Peak Inc. cross-trains all employees within leadership development which includes: Interviewing Sales and marketing training fundamentals Team building and mentoring Entry level marketing and sales consulting Benefits & Our Culture The management, sales & marketing team at Peak Inc. offers an environment where our employee’s ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule. Fun, team building environment Travel Opportunities Leadership workshops & development Financial management, business management, time management Philanthropy events – a chance to give back to the community Recognition for top performers Advancement to management based on performance Philanthropy is an important part of our culture Our Management and Sales & Marketing team and employees are involved in helping organizations Nationally as well as in the Denver area. Click Here To Apply Now

Details: Peak Incorporated is hiring for an entry level full time sales, marketing and management training position. At Peak Inc. we feel sales and marketing is a critical part of how to exist in the world. Sales and marketing skills are needed throughout your entire life. At Peak Inc. we want to teach sales and marketing fundamentals and then move individuals into management as soon as possible! It’s how we expand our company. This position is full time and involves responsibilities in: Entry level sales & marketing Entry level management training Sales and marketing presentations Face to face sales and marketing of new services for our clients Sales and marketing techniques Training sales and marketing representative Peak Inc. cross-trains all employees within leadership development which includes: Interviewing Sales and marketing training fundamentals Team building and mentoring Entry level marketing and sales consulting Benefits & Our Culture The management, sales & marketing team at Peak Inc. offers an environment where our employee’s ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule. · Fun, team building environment · Travel Opportunities · Leadership workshops & development · Financial management, business management, time management · Philanthropy events – a chance to give back to the community · Recognition for top performers · Advancement to management based on performance Philanthropy is an important part of our culture Our Management and Sales & Marketing team and employees are involved in helping organizations Nationally as well as in the Denver area. CLICK HERE TO APPLY NOW

Details: MOHELA, a student loan servicing agency, is seeking Student Loan Counselors for our headquarters in Chesterfield to counsel student loan borrowers. Agents will be making outgoing calls to delinquent borrowers in order to receive payments and counsel them on their federal student loan debt. Candidates must be able to work Noon-9pm Monday through Thursday and 8 a.m. to 5 p.m. on Friday. You must be able to work 5-10 hours of overtime beyond this schedule which does include Saturdays and/or early arrival for extended periods of time. Starting salary is $15.00/hr. Comprehensive training will be approximately 7 to 8 weeks long from 8 a.m. to 5p.m. Monday through Friday. Hired candidates must be able to attend training every day. General Statement of Duties: Efficiently and accurately respond to incoming and outgoing calls, as well as written correspondence regarding student loan accounts which require a strong understanding of internal departmental processes, policies, procedures and system processes, in accordance with Federal and State regulations. Timely and accurately process departmental tasks to maintain due diligence and third party requirements while being available for call activity. Parties of contact include borrowers, lenders, schools, references, co-signers, and third parties who may be inquiring on the loan. Ensures the highest levels of privacy and security in order to protect our customers, business partners, and MOHELA while providing exceptional customer service. Essential Duties and Responsibilities: Communication: Consistently represent MOHELA in a professional, confident, and courteous manner when handling incoming and outgoing call activity. Respond to account inquiries via phone and written correspondence while complying with all Federal, State and internal guidelines and policies which includes Security and Privacy Policies. Demonstrate empathy when responding to sensitive caller situations. Develop professional written correspondence when necessary to supply the borrower with written confirmation of information requested. Communicate in a professional manner with interdepartmental contacts to research/resolve account situations. Student Loan Knowledge: Must demonstrate extension student loan knowledge acquired through new hire training with ability to apply said knowledge to each individual borrower situation. Customer Service: Ensures accurate and efficient handling of inbound/outbound calls by providing a positive world class borrower experience including first call resolution and a high quality assurance and meets the Customer Promise and Customer Service Mission. Ensures timely communication of regulatory updates, policies, system changes and are updated within departmental procedures and on-line reference material for staff. Demonstrates empathy when responding to sensitive caller situations. Must have exceptional listening skills while multitasking on calls. Utilize fact-finding questions to determine the necessary course of action including but not limited to: demographic and account updates, deferment entitlements, repayment options, and forbearance alternatives. Call handling: Provide accurate account information through a strong knowledge base of internal departmental processes, policies, procedures, and system processes in accordance with Federal and State regulations as well as the usage of various software products which house account information. Educate the caller with regard to effective management of their student loan. Must navigate each call through MOHELA call flow and all appropriate actions taken to get to appropriate call resolution. Account Research/Analysis/Resolution: Accurately research and analyze complex account situations to make decisions in which to provide appropriate resolution. Knowledge needed to effectively respond to inquiries include: A strong knowledge base of company processes and procedures A comprehensive understanding of system processes in order to explain confidently and accurately all account activity A thorough understanding of departmental policies as well as Federal and State regulations to ensure appropriate action is taken on the borrower’s account to stay in accordance with policies and regulations Knowledge of several internal and external software products which house account information and provide tools to resolve inquiries. Delinquency Resolution and Default Prevention: Demonstrate effective delinquency resolution techniques when responding to incoming or outgoing calls to assist MOHELA in reducing the delinquency portfolio and recovery costs. Readily demonstrate the knowledge to make decisions to assist the borrower through fact-finding questions, and choose the most logical and beneficial resolution. In high delinquency situations utilize strong collection techniques to support all on-going collection efforts while attempting to reduce MOHELA and its partner’s cohort default rate issued by the Department of Education and the CashLoan default/delinquency rate. . Complete Additional Departmental Tasks Between Incoming Calls: Accurately and timely complete tasks including but not limited to: address change correspondence, skiptracing correspondence and related tasks, entering reference demographic information, research credit inquiries and process any necessary updates or corrections. Strives for the Remarkable: Holds one’s self accountable to make a difference. Conveys passion about winning. Deals with the realities of today by investing time, effort, & energy into activities that support future plans. Consistently follows approved processes. Seeks clarification of expectations. Learns from mistakes & shares learnings with others. Applies Discipline to Thought and Action: Translates directives to understandable & executable goals for individuals; Develops disciplined processes for meeting objectives, maximizing resources, building momentum & sustaining success; Does the homework & comes prepared; Seeks opportunities to replicate successful endeavors & practices. Score Card (non QA metrics): Must meet or exceed the expectations set forth by the call center in regards to agent overall scorecard and scored metric categories. Quality Assurance: Must meet or exceed the expectations set forth by the Quality Assurance Team in regards to call quality scores. Attendance: Must follow and abide by the attendance policy set forth by the call center.

Details: This state-of-the-art company is experiencing rapid growth and is looking for a contract Project Manager to assist in the coordination of a large construction project. Project is related to sports facilities . This project is based in Salt Lake City, Utah . The contract duration is from June 4 to August 15. There is potential for this position to go direct-hire. Local candidates ONLY, please . Job Requirements: Qualified candidates must have at least 5 years of Project Management experience and 5 years prior experience in construction. Sports facilities construction is a big plus. Must be detail oriented, have strong documentation skills and customer service skills. Individual will be responsible for ensuring all projects are completed to customer's satisfaction on-time and under budget. The responsibilities include, but are not limited to the following tasks: Coordinate and lead on site personnel and sub-contractors Source and procure all materials necessary for job Manage logistics of supply chain Construct, maintain, and communicate project schedules Proactively prepare contingency plans Maintain accurate and complete documentation Essential Skills: Individual must have good oral and written communication skills. Ability to work under pressure in a team environment. Excavation and concrete experience is REQUIRED. Knowledge of local trucking sources and local trades such as operators and laborers. Must be able to read and understand plans Must have own vehicle and a valid driver's license. Experience: Site work/Heavy Highway Project Management