Menasha Jobs

Details: Responsible for furnishing comprehensive, skilled, behavioral health/psychiatric nursing services to behavioral health/psychiatric patients in their place of residence, including children, adolescents, and adults. *CB*

Details: Job duties include : Provides primary first-line supervision for staff and students during assigned shift. Supervises direct care staff in the delivery of programming and client supervision. Assists in the planning, implementation, and evaluation of all quality program components, the planning and supervision of all residential programming, activities, and schedules and in monitoring the daily operation of assigned programs to include client fiscal matters, physical plant and equipment, and FTE utilization. Assists in program communications with families and outside agencies. Demonstrates ability to establish systems and measures to ensure a safe environment, identify risk to applicable customers and take appropriate interventions. Responsible for responding to emergency situations and implementing appropriate procedures. Demonstrates ability to investigate, intervene and resolve complaints as well as seek appropriate resources to solve problems. Actively participates to reinforce a safe environment and implement changes within scope of responsibility. Organization Profile Devereux is a leading nonprofit behavioral health organization that supports many of the most underserved and vulnerable members of our communities. Founded in 1912 by Helena Devereux, we operate a comprehensive national network of clinical, therapeutic, educational, and employment programs and services that positively impact the lives of tens of thousands of individuals and families every year. We help empower children and adults with intellectual, emotional, developmental, and behavioral challenges to lead fulfilling and rewarding lives. Our Philosophy of Care operates under the core principles of Individualized Services; Effective and Accountable Services; and Positive, Behavioral Approaches. Additional Details The primary purpose of Devereux is to provide quality service to those entrusted to our care by their families, guardians, agencies, and other designated parties. The most critical resource we have to accomplish this task is our employees. No intervention can be implemented without the assistance of competent employees who are physically and mentally prepared to carry out this tremendous responsibility. For this reason, in addition to a competitive salary, Devereux provides a comprehensive health and welfare benefits program to eligible full-time employees, family members, and domestic partners. Health and welfare programs include medical, dental, prescription drug, preventative care, mental health services, and an Employee Assistance / Work Life Balance Program, as well as generous time-off policies, and a 403 B retirement plan. Additionally, voluntary, employee paid, Vision and Supplemental Life Insurance are available to FT employees. **It is the intent of Devereux to continue to offer these benefits; however, we reserve the right to change or stop them at any time, with or without notice.

Details: Oasis Outsourcing, is one of the largest Professional Employer Organizations ( PEO s) in the nation (as noted in the Staffing Industry Analysts list of largest PEOs published in August 2012), providing Human Resources , Employee Benefits , Payroll , and Risk Management services on an outsourced basis. With annual revenue exceeding $5.3billion, Oasis Outsourcing is an industry leader. Serving over 4,700 clients and more than 145,000 worksite employees throughout the United States, Oasis Outsourcing is a recognized expert in all facets of human resources management. At Oasis, our greatest asset is truly our people. They represent both our most important responsibility and our greatest opportunity. We are a flexible and entrepreneurial organization offering our employees a competitive benefits package including health insurance, dental insurance, life insurance, a 401(k) plan with employer contribution, short- and long-term disability plans, employee discounts and much, much more. What makes Oasis the Employer of Choice? Eligible for Health Insurance & 401K Plans 1 st of the month following date of hire! Competitive Paid Time-Off Benefit Quarterly Employee Recognition Programs Exceptional Growth Opportunities Description Liaison between sales force and operations - work very closely with PEC's and CSC's to assess and strategize new client specifications to determine appropriate implementation. Identify and execute additional value added services for all new clients - be able to identify how to make the payroll flow with ease, promote our products such as the web, GL feeds, accrual tracking. Manage and coordinate transition timelines for all new clients - track the progress of new hire packets, benefit enrollment forms, garnishments, 401k, accrual entries, etc. to ensure the client receives a welcome package in a timely manner. Train the client on their chosen payroll processing method (web, excel import, time clock interface, or timesheets via fax). Ensure timely and accurate payrolls are processed using knowledge of payroll, taxes, workers' comp, benefits, deductions, and Wage and Hour laws. Additional Requirements Understanding minimum wage requirements and other basic FLSA laws. Multi state/multiple local taxes. Certified payrolls with prevailing wages/unions. Changing work comp codes within the payroll. Work Study Students/Pastors. All employee maintenance to be understood but not limited to W-4s, address, name, rate, direct deposit, terminations, leaves, department, job title, EEO, work comp, state changes. Provide a channel of communication for both client and Oasis to effectively manage the co-employer relationship. Ability to handle deadlines, courier, check dates, ACH, positive pay, direct deposit. Train fellow payroll processors on products, continued updates and services. Conduct payroll meetings on a monthly basis Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are included in the job description. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. •cb

Details: A Legal Document Production Specialist (eDiscovery) job in Denver is currently available through Special Counsel. Our client, a law firm located in downtown is searching for an experienced candidate to join their team of professionals. The ideal candidate will need to be goal oriented, professional, ability to work independently, organized and have a strong work ethic. If you meet these requirements and have excellent computer and technology skills, please continue reading! Legal Document Production Specialist job responsibilities include: • Provide high level tech support for attorneys as well as large collection of data and management of system • Convert scanned images for processing to software of LAW, Ecapture and Eclipse • Some mail distribution and assistance with hospitality Qualifications: • MUST have extensive experience working in LAW, Ecapture and Eclipse in a fast paced environment • Outstanding written and verbal communication skills • Superior time management skills, multi-task and ability to stay organized • Must be a team player but able to work independently and meet deadlines • Ability to learn and apply new information, skills and procedures • Understanding of small, medium and large litigation document productions Are you interested in the Legal Document Production Specialist (eDiscovery) job in Denver, CO? Then please send your resume to and be sure to check out other opportunities we are currently offering on our website, www.specialcounsel.com.

Details: Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Claims Adjuster Trainee Join our team and put your curiosity, intellect and investigative abilities to good use as a Claims Adjuster. As part of our Progressive Claims Team, you'll be part detective, part counselor and part hero. We are looking for naturally curious people who are always interested in getting the whole story. You'll develop relationships with customers, investigate insurance policy coverage, determine fault in auto accidents, and document activity on each claim to resolve them as quickly and accurately as possible. As you advance in this role and as the business need arises, you may have an opportunity to compete for jobs learning how to estimate property damage or to adjust injury claims. We're looking for someone who can work effectively with customers who've been in an accident while keeping an eye on the details. Paid Training! Our award winning, in-depth training empowers you to confidently deliver positive outcomes for our customers. In our two week Claims Ownership Class you'll learn about field claims and property damage fundamentals like how to handle total loss situations. Location: Fort Lauderdale, FL Training Schedule: Monday – Friday, 8am to 5pm Work Schedule (after training): Required work days will be: Monday, Friday, Saturday, along with 2 other days of your choice (Tuesday, Wednesday or Thursday). Days off are Sunday and your choice of a second non-consecutive day off as noted. Work hours will be dependent upon business need, 8am to 5pm OR 9am to 6pm Salary: $45,000 - $47,000 Education, Skills and Experience Needed to be Successful: Bachelor's degree or 5 years of relevant work experience and/or postsecondary education Relevant experience includes: Claims adjuster or property damage adjuster Repair work within an automobile repair and/or body shop Position that developed or required the ability to think critically, solve problems, effectively communicate verbally and in writing, and embrace new challenges Strong customer service skills Ability to quickly build rapport and successfully effect settlements Excellent organization and problem-solving skills Ability to multi-task and prioritize Effective team player and able to work in a highly structured environment Proficient in basic computer skills, including typing and ability to utilize software programs in a Windows environment Ability to deal with conflict Bilingual in Spanish or Creole preferred Progressive Offers: Gainshare bonus of up to 16% of salary (Our annual Gainshare bonus program rewards employees based on the company’s achievement of annual performance objectives) Ongoing training, tuition assistance and opportunities for career advancement Award winning, inclusive environment with Employee Resource Groups Comprehensive benefits (medical, dental, vision and life) and a 401(k) plan Employee discounts Child care subsidy Apply Now Apply now and find out what it’s like to be valued for the talent and passion you invest in all that you do. Here are a few things to keep in mind when applying with us: You’ll be asked for information around your employment history and educational background After applying, you are able to monitor your status in the recruiting process on your profile A recruiter will contact you by email or phone if you are under consideration for a current position Some positions require candidates to meet company requirements on our online assessment test Candidates must pass a comprehensive background check Equal Opportunity Employer

Details: Position Overview Collects and analyzes scheduling, staffing, and workload data. Generates schedule projections for the call center/customer service operation to ensure optimal service levels. Proposes schedule modifications to ensure adequate coverage is maintained. May provide ad-hoc reporting as requested. ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Vets/Disability Responsibilities • Monitors Blue Pumpkin Forecasting and Scheduling, Verint Impact 360, Webview, Cisco and CTIOS for calls in queue, agents exceeding AUX, ACW thresholds. Communicates discrepancies to the appropriate Manager/Supervisor following protocols • Focuses primarily on real-time monitoring of call center floor, noting performance issues, changing trends and call volume • Frequently updates direct Supervisor regarding overtime, VTO as well as other staffing issues • Acts as the central point of contact and coordinates all (including but not limited to) absence notifications, tardies, cancellation or notification of meetings, adherence issues, and all other schedules as assigned • Manages the vacation database, ATO Tracking • Provides accurate and timely reports to Managers/Supervisors on a multi-daily, weekly, and monthly basis for staffing and training Education and Experience Requirements • High School diploma or general education degree (GED) or one year related experience and/or training; or equivalent combination of education and experience • Associate’s degree from a two-year college or technical school specializing in computer program software; or two years related experience and/or training; or equivalent combination of education and experience preferred Knowledge, Skills, and Abilities • Solid understanding of process flow/workflow concept • Good math skills with the ability to compute rate, ratio, and percent and to draw and interpret bar graphs • Strong computer skills • Knowledge and abilities using Microsoft Windows and Excel, CMS, Workforce Management software • Strong oral and written communication skills • Ability to communicate effectively with internal and external customers • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals • Ability to deal with problems involving several concrete variables in standardized situations • Ability to operate computers, telephone, fax machine, copier, file cabinets, shredder and printers Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Details: Insurance Agent - Inside Sales Representative - Telesales Specialist Be a part of a high performing sales organization - educate consumers, sell products, and build relationships. Humana is seeking a Telesales Specialist in the Tampa, FL area who will make outbound calls and answer incoming calls from customers to assess their healthcare needs and then build a comprehensive solution. Using sales techniques and relationship building skills, as well as product and process expertise, the Telesales Specialist will guide the consumer in making an informed decision. Provide general information about Humana’s products, value, and rates to prospective customers over the telephone Meet and consistently exceed sales and activity goals established for individual representatives and teams Be willing to be part of a dynamic sales organization This is a limited term role, which is defined as a role where an associate may work any number of hours, depending on the business needs, for a limited period of time (usually 1 to 180 days, but may vary). In this role the associate will receive limited benefits which include, Business Travel Accident Insurance and eligibility to participate in Humana's Retirement & Savings Plan. Role Essentials Minimal High School Diploma or GED Ability to obtain or currently have valid health and life insurance licenses Demonstrates strong verbal communication skills Familiarity with computer and Windows PC applications, including the ability to learn new computer systems Ability to meet established expectations and take responsibility for achieving sales and activity results; encourages others to do the same. Consistently model and inspire high levels of integrity, live up to commitments, and take responsibility for achieving results; encourages others to do the same Ability to connect meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience Effectively leverage resources to create exceptional outcomes, embrace change, and constructively resolve barriers and constraints

Details: Company Description: Corning is the world leader in specialty glass and ceramics, creating and manufacturing keystone components that enable high-technology systems. Corning’s history is filled with breakthrough technologies that have played an important role in the way the world works. We thrive on solving difficult, commercially relevant problems through an innovative and collaborative research and development process. Corning succeeds through sustained investment in R&D, more than 160 years of materials science and process engineering knowledge, and a distinctive collaborative culture. The global Finance Function acts as a proactive business partner, advising and making recommendations based upon financial projections and historical performance. Finance also provides financial expertise companywide and ensures accurate and efficient transaction processing. Position Description: Professional successfully filling this position will provide timely high quality advice to business divisions and within the finance function enabling the company to minimize its global tax burden while mitigating risks. Travel Requirements: International travel: 1 to 2 times per year plus any travel that may be related to specific transactions

Details: Life Care Center of Altamonte Springs, Altamonte Springs, FL Full-time position available for Physical Therapist. (EOE/M/F/V/D) Clinically Challenging Environment At Life Care, our goal is to improve the quality of life of each patient we serve, and we want you to be a part of that mission. To turn this idea into reality, each subacute setting is equipped with state-of-the-art equipment and an experienced team of in-house therapists. We take pride in staying proactive with new medical studies and the latest technology. Professional Development We also understand your desire for success, both personally and professionally. This is why we are excited to offer mentorship programs, continuing education opportunities, clinical specialties, and professional advancement in a team environment. Workplace Benefits Not only will Life Care provide a team-oriented work environment that allows you to thrive professionally, but also we also offer many other workplace benefits including: Privately owned company with over 40 years of success Over 220 locations across the U.S. In-house rehab programs Well-equipped gyms Modern and well-maintained facilities Strong multidisciplinary teams Flexible scheduling Specialty programs $750 Annual Continuing Education Reimbursement Benefits for Full-Time Associates Medical, dental, and vision coverage Disability and life insurance Paid vacation, sick days, and holidays 401(k)

Details: TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve. As with our customers, we are committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and 'a great place to work!' Cultivate confidence. At TruGreen, we do more than just care for lawns. We instill confidence in our customers. If you’re driven to achieve a higher level of success, you’ll find challenge and real rewards with us. Position Overview Provides service to residential or commercial customers by making timely tree/shrub/landscape applications, diagnosing and correcting landscaping problems through service calls and other customer communications, and selling/upselling services to new and/or existing customers, resulting in growth of the customer base. Responsibilities 1. Applies fertilizers and pesticides to trees, shrubs, and lawns according to schedule, safety procedures, and label instructions. 2. Prunes shrubs and trees to shape and improve growth or to remove damaged leaves, branches or twigs. 3. Drives company vehicle to customer location. 4. Responds on a timely basis to customer requests for telephone and in-person service calls. 5. Completes required production forms and customer instructions. 6. Assists in sales to current customers through contact on route and telemarketing. 7. Provides potential customers an accurate cost of TruGreen services. 8. May install insulation by lining and covering structures with insulating materials. May gather and transport supplies, prepare area, and work with insulation. 9. Performs a daily three-minute, 360 degree inspection of truck and equipment before taking the vehicle out on the road and upon return. 10. Completes production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices as required daily. 11. Maintains vehicle and equipment through cleanliness, safety, and general maintenance. 12. Assists in maintaining cleanliness of facility.

Details: Overview: Responsible for preparing side and sushi items for our guests in accordance with Benihana’s portioning, recipe and service guidelines. Primarily works in front of guests while preparing foods at the sushi bar. Monitors and ensures the portioning of foods prepared at the sushi bar and maintains the cleanliness and sanitation of the sushi bar and equipment. Responsibilities: In accordance with Benihana’s service and cooking procedures: Greets and welcomes guests upon arrival to the sushi lounge area. Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking using a variety of kitchen equipment (including but not limited to broilers, ovens, grills, and fryers). Responds promptly and courteously to guest requests and provides guests with information about Benihana foods. Ensures guests are satisfied with food quality and service. Performs shift opening and closing duties as assigned by manager on duty (MOD) such as cleaning the neta cases, cutting boards, fryers, grills and floors. Is knowledgeable about and complies with the Company’s standards on food portioning, cooking methods, quality standards, kitchen recipes, policies and procedures. Maintains kitchen, cooking areas, sushi counters, neta cases, kitchen equipment, knives and food storage areas clean, sanitary and organized. Reports any kitchen/sushi equipment or maintenance issues to the manager on duty (MOD). Prepares foods in accordance with the Company’s portions standards and recipe specifications prior to cooking, including battering, breading, seasoning and/or marinating foods. Properly handles ready to eat food that is served raw. Adheres to the Company’s guidelines on proper food presentation and garnishes for all dishes. Handles, stores, labels, and rotates foods properly and in accordance with public health safety, state and local laws. Uses knives, hand tools, utensils, and equipment to portion, cut, slice, julienne, whip, beat, maintain holding temperature, chill, freeze or otherwise produce food for the dining room, sushi lounge and bar. Adheres to Company guidelines on alcoholic beverage service. Presents a clean and neat appearance and uses a courteous manner with all guests. Immediately notifies MOD when guests are not satisfied with their experience or if an accident occurs. Participates and joins restaurant staff in ensuring guest special occasion celebrations are memorable. Upon request or at the direction of the company, may be asked to photograph and/or be photographed with guests. Performs other duties as assigned by a supervisor.

Details: Maintenance Supervisor Carol Stream, IL, United States Who We Are and What We Are All About Help build a cleaner, safer and more connected world through a career with Rogers Corporation. At Rogers, our innovative materials technologies enable breakthroughs in clean technology, internet connectivity, mass transit and more -- but it’s our people that set us apart. Integrity and respect are at the heart of how we work. We excel at building enduring relationships that foster trust with our colleagues and business partners. We work creatively and cross-functionally a rewarding work environment. For a brighter tomorrow, explore Rogers today across the globe to deliver unique solutions to our customers in the United States, Europe and Asia. Role Overview Rogers Corporation is currently seeking a talented individual to join the Operations team at its division in Carol Stream, IL. The hired individual will play a key role in maintaining all production equipment, facilities and other real assets to ensure efficient operation, including preventative maintenance through the supervision of the maintenance department. Coordinates the installation of new equipment and modification of existing equipment through in-house or contract labor. This position reports to the Operations Manager. The Role’s Critical Responsibilities Hires, trains, supervises, and motivates the maintenance staff and the CNC machine staff. Sets work priorities for the team, and communicates maintenance schedules and objectives. 20% Schedules and supervises preventative and repair maintenance for the plant and the equipment used by the division. 35% Ensures that safety codes are met for all equipment and that safety guards and interlocks are maintained in working order. Advises engineers and operations management on safety and code adherence. Active member of the PEO (plant emergency organization), backup for EH&S engineer and responsible for security of the facility.(On call 24/7) 10 % Coordinates activities of outside contractors for regularly scheduled housekeeping, utility, and safety services, and for special projects and construction. 10% Supervises installation of new equipment and modification of existing equipment. Assists with projects as needed. 15% Keeps and maintains an inventory of spare parts and tools, and orders replacements as required. This includes all maintenance related supplies, managing VMI (Vendor managed inventory) and ensuring we have critical spares. Keeps operating costs at a minimum and the maintenance department within budget. 10% Minimum

Details: Division: Risk Management FlsaStatus: Non-Exempt EmploymentType: Regular Responsible for monitoring the quality of service that Bank Protection representatives are performing for internal and external customers. Responsible for performing call, alert and case monitoring of BankProtectionstaff.Responsiblefor understanding processes and procedures and performing weekly/monthly audits of the Bank Protection department. Provide valuable feedback to management on areas of opportunity. ESSENTIAL DUTIES & RESPONSIBILITIES: . Responsible for monitoring the quality of calls through department 800 lines. Responsible for tracking representative problem resolution and customer service. . Responsible for monitoring the quality of alert and case management. Ensure proper decisioning, categorization and resolution has taken place. . Clearly document all review defects and coaching tips so management can understand errors and provide feedback to representatives. . Facilitate/participate in calibration sessions. . Understand and demonstrate knowledge of regulatory requirements. . Make service and quality recommendations to management. SUPERVISORY RESPONSIBILITIES: None

Details: Salary: $65,000 - $80,000 + Overtime Location: New Jersey, USA Our client, a major provider of relocation and destination services, now seeks to appoint a Senior Int. Payroll, Tax and Compensation Coordinator. They are looking for someone to work in their New Jersey office. Summary The Senior International Tax and Compensation Coordinator, under general supervision, is responsible for facilitating the overall global delivery of compensation, tax, and payroll related services for authorized client employees. The position works in conjunction with Assignment Counselors, International Expense Management, and Client Shared Services departments to ensure client deadlines and service level agreement metrics are met. The position also supports the International Tax and Compensation Team Leader and management with overall project management and team training. Duties and Responsibilities Prepares, analyzes, and tracks expatriate payroll, compensation, benefits, global mobility and other assignment-related issues. Prepares compensation worksheets, payroll allowance calculations, cost projections, compensation summaries and W-2 reconciliations using standard software programs. Creates, develops, and administers the tax and compensation processes according to the client’s specifications and following standard operating procedures. Responsible for the accurate and timely documenting of conversations, exceptions, and correspondence in the system. Maintains file documentation and ensures data integrity. Adheres to Company privacy and policies standards at all times. Works with management on various projects; reports back on project status and attends applicable meetings. Prepares international compensation calculations, including the calculation of hypothetical tax and assignment-related allowances such as cost of living and housing, as necessary using standard software programs. Coordinates all tax-related aspects of the assignee’s international assignment(s) with the tax return preparer as necessary. Creates individual letters of assignment and cost estimates according to the terms of the assignment, client policy and special circumstances as appropriate. Responsible for the quality and timely delivery of all International Tax and Compensation team services to ensure all applicable service level metrics are met. Reviews project deliverables for completeness, accuracy, and adherence to policy before sending to client. Adjusts team workload as appropriate. Responds to payroll inquiries, policy interpretation, and expense questions from clients and assignees. Advises on enhancements or improvements to the client’s administration of services and/or processes and works with the International Tax and Compensation Team Lead or International Tax and Compensation Manager on process improvement activities. Assists with the training of new team members. Coordinates with team members to assist on the training of new processes and procedures. Ensures team members are following established protocols. Monitors team members’ customer service skills. Attends daily/weekly meetings to review all upcoming projects and deadlines. Reviews and prepares monthly and quarterly reports for both internal and external distribution.

Details: The Project Management Office (PMO) Business Analyst is responsible for driving analysis and data reports for the PMO organization. They work closely with the PMO team members in analysis, problem-solving, implementation and sustaining of assigned initiatives. They are responsible for efficient and complete data abstraction and analysis with the ability to draw meaningful conclusions from that data. REQUIREMENTS: - 2 years of progressive experience in data analysis for Healthcare or related field. Report compilation, data extraction, healthcare IT applications experience. - Lean management or project management experience preferred. Knowledge of clinical/hospital operations preferred. - Bachelor's Degree or equivalent combination of education and experience. - Requires outstanding analytic ability with knowledge and proficiency in Microsoft office applications such as Access and Excel. - Strong interpersonal and influencing skills are critical. - Ability to use quality tools (flowchart, Pareto, run charts, control charts, fishbone diagrams). - Demonstrates self-initiative, flexibility and agility in dealing with frequently changing priorities. - Strong written and verbal communication skills. - Experience with medical computer applications such as Allscripts, IDX, Meditech, MIDAS, MS4, Cerner and other relevant systems preferred. About Us: Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - the fifth largest hospital system in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Details: The Manager, Contact Center Quality is expected to provide a Quality Management Program to maximize the effectiveness of all service delivery systems and financial performance. Engages staff and cultivates a contact center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's way and culture. Effectively manages all aspects for developing and delivering a quality program for the assigned contact center(s), including identifying training and developmental opportunities. Works closely with contact center management, staff and providers to ensure that all fiduciary and contact center goals are met. Develops curriculum and delivers training to staff and reports on improvement attributable to training. The incumbent must have strong communication skills and be able to successfully interact with all levels of positions within the organization. Proactively determines quality developmental priorities through planning, coordination and engaging staff and providers to meet the care center's administrative, operational and support requirements. The Manager, Contact Center Quality has a responsibility to safeguard patient health and financial information. REQUIREMENTS: - Possesses 3 years of managing a contact center quality management program in a large and multi-site organization with workforce optimization technology. Has demonstrated success in developing quality programs to ensure high performing customer center contact center with superb customer and employee satisfaction that consistently met/exceeded operational, service, and budget goals and metrics. Demonstrated ability to identify, create and deliver effective training in a contact center environment. 5 years contact center quality management experience with 3 years in a healthcare environment preferred. Experience managing and delivering quality programs in a mutli-channel contact center preferred. Previous management experience in a union environment preferred. Bachelor's Degree in business or similar field, or equivalent experience required. Eqivalent experience should include contact center management and quality management. - Possesses strong analytical skills and ability to conduct root-cause analysis on complex subjects and translate findings into appropriate action. - Ability to translate organizational strategy into operational improvements using Quality Management Program. - Fluent in current contact center technologies including Knowledge Management, Learning Management Systems (LMS) and Content Delivery Systems. - Has experience developing a quality program to improve patient service delivery through quantitative and qualitative measurements such as patient surveys and contact center performance metrics. - Excellent facilitation, presentation, communication, organization, conflict resolution skills and capabilities. - Superior leadership and facilitation skills, particularly in cultivating a high-performing, highly engaged and diverse team. Has a successful record of developing and coaching contact center staff. - Advanced knowledge of Microsoft Excel, Access, Word, and PowerPoint. - Learning Management Systems (LMS) experience such as Cornerstone and content authoring tools - Adobe Captivate or Articulate. - Experience managing Knowledge Management Systems. About Us: Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - the fifth largest hospital system in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Foundation offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a wide variety of options, including medical, dental and vision plans, for which Dignity Health Medical Foundation pays 100% of the employee and dependent premium (no employee contribution is required) . We also offer premiere Retirement Benefits including a Pension Plan, and a 403(b) Retirement Savings Plan with a generous employer-match . Other benefits include Paid Time Off, Tuition Reimbursement benefit of $3,000 per-employee-per-year, annual Employee Recognition, Employee Referral Awards, and more.

Details: The Contact Center Analyst will provide reporting and business intelligence to maximize the effectiveness of contact center resources, service delivery systems and financial performance. Supports contact center management reporting requirements and cultivate a contact center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's way and culture. Effectively manages all aspects of reporting analysis, design, development and documentation of analytics and reports, including statistical analysis and predictive modeling. Supports contact center management with analytics and reporting through the utilization of software, database and information design and modification, as requested. The incumbent must have strong communication skills and be able to successfully interact with all levels of positions within the organization. The Contact Center Reporting Analyst has a responsibility to safeguard patient health and financial information. REQUIREMENTS: - Possesses 3 years of contact center reporting and analytical experience in a large and multi-site organization with workforce performance optimization technology. Has demonstrated success in developing a business intelligence program to ensure high performing customer contact center had superb customer and employee satisfaction that consistently met/exceeded operational, service, budget goals, and metrics. 2 years in a healthcare environment preferred. Experience designing operational aggregate dashboards in a mutli-channel contact center preferred. - Bachelor's Degree in Computer Science, Information Systems, Finance, Business, or a related field or equivalent experience required. - Possesses strong analytical skills and ability to conduct root-cause analysis on complex subjects and translate findings into appropriate action. - Fluent in current contact center technologies. - Proficient with SQL and strong database skills. - Experience with Lean Six Sigma, Minitab and/or similar analytical tools. - Experience with business intelligence tools (Crystal reports, Business Objects). - Excellent presentation skills, communication skills, organization skills, and attention to detail. - Advanced knowledge of Microsoft Excel, Access, Word, and PowerPoint. - Experience with Avaya reporting metrics, GECB (Flow Cast), AllScripts EHR, workforce management software, quality monitoring software, Tableau Software preferred. About Us: Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - the fifth largest hospital system in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Foundation offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a wide variety of options, including medical, dental and vision plans, for which Dignity Health Medical Foundation pays 100% of the employee and dependent premium (no employee contribution is required) . We also offer premiere Retirement Benefits including a Pension Plan, and a 403(b) Retirement Savings Plan with a generous employer-match . Other benefits include Paid Time Off, Tuition Reimbursement benefit of $3,000 per-employee-per-year, annual Employee Recognition, Employee Referral Awards, and more.

Details: The Medical Assistant (MA) position is responsible for knowing his/her professional scope of practice as defined by the California Business and Professional Code and for satisfactorily completing the CHWMF orientation period that includes demonstrating skills and behaviors that meet a fully competent level of performance. The MA maintains a clean, organized, and safe environment, and performs patient care services that support the physician / provider's practice under the clinical supervision of the Physician, Registered Nurse, Nurse Practitioner, physicians assistant or licensed Vocational Nurse. This includes assisting in prepping patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data. Documenting patient concerns, patient concerns, patient messages, and care provided to the patient in the patients medical record for the physician's review. Administrating medications specifically directed by the physician and performing accurate vital sign measurements and documentation. REQUIREMENTS: Six (6) month's experience in an outpatient setting as a Medical Assistant preferred. High School diploma or equivalent. Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by DHMF H.R. department in conjunction with the State Division of Allied Health Professions.) Impact of Decisions: Serious impact on patient relationships, patient outcomes, physician efficiency, stewardship of clinic resources, and our image in the community.Internal/External Contacts: Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors. Reports to the department. Excellent interpersonal, organizational, and customer service skills are essential. Medical terminology, familiarity with CPT and ICD-9 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice is essential. Familiarity with an electronic practice management system is preferred. About Us: At Dignity Health Medical Foundation, we believe in living your life on purpose. We value our employees for who they are, not just what they do. If you’re looking for a job that can become a rewarding and valued part of your life, Dignity Health is the employer for you. Dignity Health offers a Total Rewards program that can enhance your life in ways you never may have imagined, with both monetary and non-monetary benefits that are carefully designed to support the entirety of your life, both personally and professionally. Total Rewards is our shared commitment to your total well-being. For more information on the organization and career opportunities, please visit: http://dignityhealth.org/ . Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - the fifth largest hospital system in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Details: The Inpatient Rehabilitation Services supervisor is responsible for Mission and Values implementation, operational, leadership and direction of all Mercy Medical Center rehabilitation services, performance planning and improvement, clinical quality, fiscal and service results, patient, customer, and employee satisfaction. Assigned departments/services include the Rehabilitation Department, including physical therapy, occupational therapy, speech therapy and cardiac rehabilitation. This individual also oversees services offered in the inpatient and outpatient settings. Minimum Requirements: 1.Bachelor's or Master's degree in Physical or Occupational Therapy 2.Must possess and maintain a current California Physical or Occupational Therapy license 3.Must possess and maintain a current Basic Life Support (BLS) certificate 4.Must have a record of demonstrating leadership competencies and management style that exemplify the Dignity Health values and mercy Basics. 5.Substantial knowledge of applicable State, Federal and local codes, regulations, laws and regulatory compliance process. Preferred: 1.Five years recent rehab services management and/or supervisory experience 2.Knowledge of current and emerging industry trends affecting health care and rehabilitation practice. 3.Demonstrated excellent written and verbal communication skills, and leadership competencies. About Us: Mercy Medical Center, a Dignity Health member, has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus, offering the latest in facility design and technology. Mercy also operates Outpatient Centers, a Cancer Center and several rural clinics. Wherever you work throughout our system, you will find faces of experience with dedication to high quality, personalized care. Joining our 1,300 employees, 230 physicians and many volunteers, you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.

Details: The Patient MarCom Specialist is responsible for implementing marketing and communication programs aimed at engaging, informing and nurturing patients throughout their interactions with the Dignity Health brand. In addition, this role manages patient outreach and promotional opportunities to support growth/revenue enhancing initiatives (e.g., patient messaging and outreach, patient engagement with service offerings, etc.). This position develops and tracks response mechanisms for marketing efforts to ensure effectiveness and accountability of the marketing programs. This position has primary responsibility for supporting the patient marketing and communication function for the Dignity Health Medical Foundation throughout the Greater Sacramento-San Joaquin Service Area, although it is expected that this individual will help shape the physician marketing efforts throughout all service areas. REQUIREMENTS: - Minimum five years of experience in marketing or communications. *Must be able to quantify the impact your marketing efforts have had on consumer experience or impacting consumer action. Healthcare experience preferred. - Bachelor's degree in Marketing, Communications, Journalism, Business, or related field. - Excellent communication skills. - Experience supporting physicians in a marketing and communications function - Knowledge and experience using CRM systems, analytics programs, segmentation systems and web content management tools - Proficiency using Microsoft Office products (e.g., Word, Excel, PowerPoint, Visio, etc.) - Critical thinking and listening skills. - Must be resourceful and reliable to follow-through with tasks. - Ability to work well independently and with teams . - Digital marketing and communications experience. - Demonstrable experience with CRM, analytics and marketing automation tools. About Us: Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - the fifth largest hospital system in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.