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Systems Engineer III

Wed, 06/10/2015 - 11:00pm
Details: Systems Engineers who are part of our Systems Integration team travel around the US, and in some cases around the world, working as the hands on systems integrator, of IGT’s propriety systems, at our client sites. Their technical library is vast across a platform that will involve the deployment of Windows Servers, SQL Servers, VMware, Networking in a shared storage environment. If you thrive on having your hands in a little bit of everything, traveling all over, going from project to project our ingenious integration team wants you to get into the game. First Year Goals Your involvement as a System Engineer will allow you to gain the latest knowledge keeping your technology skillset fresh and current. After the first year, you will have gained the necessary skill set required to perform Support SE functions and possibly Primary SE functions. • The Primary SE role is assigned to you from the Project Manager for each project. The role of the Primary SE is to coordinate and manage all SE tasks for the project. • The Support SE role assists and is sometimes assigned tasks by the Primary SE. You and your supervisor will identify what your passion is and make sure a development plan is created that helps you grow in your passion area. • Shadow and then Support assigned IGT domestic systems installations, and upgrades of IGT’s twenty plus Gaming Systems software applications. • Utilize the latest technology of operating systems, relational databases, and network infrastructures as it relates to installations and upgrades and virtualization ensuring you and IGT remain the leader in the industry contributing to IGT’s bottom line. • Put your superior troubleshooting skills in play solving field problems with upgrades and new installations helping the Systems Integration team triumph with 100% client satisfaction.

Retail Bank Accounting Analyst

Wed, 06/10/2015 - 11:00pm
Details: On July 31, 2014, Synchrony Financial reached its goal of an Initial Public Offering (IPO) and was listed on the NY Stock Exchange under the symbol SYF. It was previously known as GE Capital Retail Finance. Synchrony Financial brings 80 years of experience and financial leadership under one new brand. We offer private label credit cards, promotional financing and installment lending and FDIC-insured savings products. We’ve built relationships with national and regional retailers, healthcare providers, manufacturers and more. We serve hundreds of thousands of client locations across the United States and Canada. Our financial expertise spans key product areas, including electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare. We are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. Please note that candidates for this role will not be eligible for transfers internally to other GE businesses. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Monthly ledger account reconciliations completed timely and accurately in accordance with Synchrony Bank’s Corporate Criteria Daily Balancing of Retail Bank general ledger accounts and timely follow up on open suspense items Daily Tax Withholding reporting and reconciliation Daily Check Release and reconciliation Prepare/upload journal entries for various retail bank activity Identify and implement process improvements Other duties as assigned by business This position is responsible for preparing accurate and timely general ledger account reconciliations for the Retail Banking business, performing daily balancing on various Retail Deposit processes and participating on Retail Banking business projects. Essential Responsibilities: Monthly ledger account reconciliations completed timely and accurately in accordance with Synchrony Bank’s Corporate Criteria Daily Balancing of Retail Bank general ledger accounts and timely follow up on open suspense items Daily Tax Withholding reporting and reconciliation Daily Check Release and reconciliation Prepare/upload journal entries for various retail bank activity Identify and implement process improvements Other duties as assigned by business Qualifications/Requirements: Bachelor’s degree in Accounting, Finance or related business field. Minimum 4 years work experience, with 2 years of general ledger reconciliation experience or in lieu of degree, minimum 5 years of general ledger reconciliation experience. Advanced Excel skills (must have working knowledge of pivot tables and vlookup formulas. Eligibility Requirements : All applications for employment must be submitted through either http://www.gecareers.com (external applicants) or the Career Opportunity System (COS) to be considered You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process If currently a Synchrony Financial/GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Synchrony Financial is an equal opportunity employer M/F/D/V.

Sr Analyst Asset Management

Wed, 06/10/2015 - 11:00pm
Details: POSITION SUMMARY: This position is responsible for the ongoing management of strategic plans for the rail car fleet size of two railroads that is used to support over 360,0000 commercial loads per year. The Analyst will be responsible for coordinating commercial forecasts, mechanical out of service plans and trends, as well as transportation plans to develop and maintain mathematic models that recommend fleet sizes. This position also manages the actual performance of KCS owned or leased rail car assets and facilitates the identification of opportunities to improve asset utilization while providing superior customer service. The position will be responsible for the management of various projects that analyzes fleet utility and fleet management and be responsible for leading projects that focus on process improvement and fleet efficiency. This position is also responsible for the ongoing management of audit and pay processes for lease rentals and rail car purchases. This involves the management of an auditing process to ensure payments are aligned with contractual agreements and payments made timely and accurate. The preferred candidate should have at least 3 years working experience in managing and supporting logistical processes, operations modeling, or asset management functions.

Senior Accountant

Tue, 06/09/2015 - 11:00pm
Details: This global, fortune 500 company, is seeking a bright Sr accountant with 4 plus years of experience, a CPA and private industry experience. Based in Illinois, this company affords the opportunity for stability and long term growth in a publically traded company, with top executive management. Position Summary: Prepare period end close for corporate transactions including, corporate jet, audit and sox fees, legal fees, period end accruals, closed/idle companies transactions, various intercompany billings and balancing confirmation Prepare numerous account analysis, supporting schedules and reports, including period end Budget Review Package, Quarter-End Corporate Reporting schedules, domestic legal entity tax projections, World Wide Legal Fees report, PBC schedules for external auditors, IT and Legal department supporting details, contribution and donation report Prepare and review General Ledger account reconciliations for 80+ balance sheet accounts

Patient Care Assistant - Telemetry/IMCU - PRN

Tue, 06/09/2015 - 11:00pm
Details: Job Description Patient Care Assistant - Telemetry/IMCU - PRN(Job Number:00056-5564) Work Location: United States-Florida-Plantation-Plantation General Hospital - Fort Lauderdale Area Schedule: PRN/Per Diem Description Patient Care Assistant - RN – PRN Plantation General Hospital Plantation, FL Facility Description: Plantation General Hospital is a full-service facility that is fully accredited by The Joint Commission and has been providing a range of healthcare services to residents of Plantation and Central Broward County for 45 years. Our nationally recognized centers of excellence specialize in maternity, high risk maternity; pediatrics, pediatric intensive care and Level III neonatal intensive care have earned us a distinguished reputation for quality. Plantation General Hospital is recognized by The Joint Commission as a Primary Stroke Center and as a Center of Excellence in Neonatal services, one of the only three in the nation. We deliver the very best care to our communities and the patients we serve. Plantation General Hospital is a member of the nation’s leading provider of healthcare services, Hospital Corporation of America. HCA Ranks on Fortune’s list of Most Admired Companies for three consecutive years. In addition, HCA has also been named one of Ethisphere’s World’s Most Ethical Companies for four consecutive years. Join our tradition of excellence! Benefits: We offer a generous compensation package for Full-time and Part-time including: vacation, 401k, and Medical Insurance. Job Description: The Patient Care Assistant is responsible for patient care under the direct supervision of a Registered Nurse or Licensed Practical Nurse. The position requires knowledge of both department and hospital policies and procedures relevant to the delivery of nursing care. The primary method to express or exchange ideas is through the spoken word. Written, telephone and manual dexterity skills are required for the position. Qualifications Florida Certified Nursing Assistant License Current Basic Life Support Certification/CPR Minimum of one year of Patient Care Assistant experience Keyword: CNA, Certified Nursing License, PI90736720

Financial Reporting Analyst

Tue, 06/09/2015 - 11:00pm
Details: We are looking for an experienced Accountant to fill a direct hire job opportunity for a solid & reputable employer in Chicago. The Senior Accountant must have a minimum of 3 years public accounting or corporate experience. CPA or pursuing is a desired. This position offers excellent benefits and advancement opportunities. The Senior Accountant job responsibilities include: Help maintain and improve our internal control system to ensure a successful outcome of SOX testing and opinion Support of quarterly earnings release and other investor relations-related matters, including responsibility for the financial schedules and validation of all numbers presented externally. Form 10-Q, 10-K, etc., including efforts related to XBRL. Perform financial statement analysis, which includes preparing quarterly deliverables that explain not only changes in our historical results, but also emerging earnings trends and forecasted financial plan. Prepare a monthly summary of our key earnings drivers during non-quarter-end months. Consolidated and business unit financial analysis including certain financial plan models Make process improvements (e.g., new system implementations, system conversions, strategic initiatives, etc.) Provide ongoing support for the business unit teams

Senior Accountant/Analyst

Tue, 06/09/2015 - 11:00pm
Details: Our client is a growing tech company with an exciting business plan, looking for a Senior Accountant with a public/private background to join our team! The ideal candidate will have experience at a large public accounting firm, a CPA.This role calls for a strong accountant who understands SEC filings. Additional responsibilities: Prepare monthly elimination entries and reconcile intercompany accounts/balances Perform revaluations for all foreign currency subsidiaries to US dollars Prepare consolidated financial statements, including cash flow statements Maintain internal reports for all new entities and new accounts Interface with external auditors on quarterly reviews, annual audit and other inquiries, including preparation of requested schedules Mentor and provide training to staff, as needed Assist with intercompany reporting Other ad hoc-financial analysis projects as assigned

Telephonic Utilization Management Nurse - Daytona Beach, FL

Tue, 06/09/2015 - 11:00pm
Details: Role: Telephonic Utilization Management Nurse Assignment: Medicare Location: Daytona Beach, FL Humana’s dream is to help our members and our own associates achieve lifelong well-being. Use your clinical experience to work with patients and providers in a nontraditional environment where your knowledge will make a difference. Our associates know their work is vitally important; we strive to ensure we provide perfect service with one-on-one member interactions as a coach, personal nurse, or clinical advisor. Humana’s Perfect Service® means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares. Assignment Capsule Be a part of our Clinical Space – as a Clinical Advisor you will engage our members to develop lifelong wellbeing and health. Humana is seeking a Clinical RN Advisor who will collaborate with other health care givers in reviewing actual and proposed medical care and services against established CMS Coverage Guidelines review criteria. Manage network participation, care with specialty networks, care with DME providers and transfers to alternative levels of care using your knowledge of benefit plan design Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally Identify potentially unnecessary services and care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols Examine clinical programs information to identify members for specific case management and / or disease management activities or interventions by utilizing established screening criteria Conduct admission review, post-discharge calls and discharge planning

Mechanical Assembler

Tue, 06/09/2015 - 11:00pm
Details: Staffing Network has an excellent contract employment opportunity for a Mechanical Assembler in the North Valley. We are seeking experienced Mechanical Assemblers & Electro-Mechanical Assemblers for contract employment opportunity with a well established manufacturing company. Please contact Staffing Network for immediate consideration. The job begins Monday, June 15th 8:00am.

Senior Audit Lead- Corporate Audit

Tue, 06/09/2015 - 11:00pm
Details: Chicagoland area Company: Fortune 100 company Requirements: 3-7 years of experience Public accounting or Corporate Auditing experience Must be an out-of-the-box/strategic thinker Position consists of 50% operational Audit, 40% Financial audits/SOX, 10% Special Projects Description This newly created and highly visible position reports to the Director of Internal Audit and offers the opportunity to learn all aspects of our business with potential to move into a finance position within the company. Also offers a fast promotion track from Senior to Audit Manager, if you prefer to stay with in Internal Audit. Responsibilities include: Transactional, operational audits across all processes Document existing controls and processes Review and evaluate effectiveness of internal controls Develop solutions to strengthen controls and improve profitability Year end audit assistance Special projects Requirements Degree in accounting (CPA a plus) Experience with internal control requirements and processes Knowledge of GAAP Excellent oral and written communication skills Strong analytical, organizational and time management skills Travel estimated less than 5%

Family Practice Physician - *

Tue, 06/09/2015 - 11:00pm
Details: Specialty: Family Practice Location: Southern Mississippi Contract #: LT 06973 Location: Southern MS - Biloxi Area Specialty Requested: Family Physician Other Acceptable Specialties: IM Reason For Opening: Weekend Coverage Start Date: ASAP End Date: Ongoing Type of Clinic (MSG, SSG, Solo, CH): Urgent Care Clinic Hospital/Facility Size (# beds/exam rooms): 5 exam rooms Schedule: Friday/Saturday 9am-6pm Sunday 9am-3pm Patient Volume: 25-35 Patients/day Patient Ages: All Ages IP/OP: 100% OP Call: No Call Support Staff: 3 RNs at all times Responsibilities (ICU, Vents, OB, etc): Minor procedures such as Sutures, I & Ds, Foreign Body Removal and Gyno Charting/Dictation: Written BC/BE Requirement: BC or BE DEA / CSR Requirements: Yes Medicare / Medicaid Requirements: Yes PI90736393

Senior Financial Accountant

Tue, 06/09/2015 - 11:00pm
Details: Job is located in Deerfield, IL. Senior Financial Accountant - International My client is a Fortune 500 consumer products company that has a huge international footprint. The company operates distribution centers across 50 different countries and is looking to add a Senior Accountant/Analyst to the team to help support their international operations. Senior Accounting Analyst Specific job details are as follows: Responsible for assisting with the worldwide consolidation and translation of over 200 reporting locations and over 50 countries. Work closely with the Domestic and Foreign location controllers for many various business groups to analyze and account for foreign exchange transactions through translation and remeasurement under ASC 830/FAS52 Work closely with the Corporate Treasury group to analyze and account for foreign exchange transactions through hedging programs. Assist treasury with reporting and understanding multi-currency exposure. Account for all hedging programs under ASC 815/FAS133 Prepare the monthly financial statements, internal management and Board of Director reports. Assist in the preparation of the 10Q, 10K, Annual Report and other SEC reporting as necessary. Assist with complex technical accounting research (FASB, SEC, etc) as necessary. Accounting experience with complex areas would be a plus. A few examples would include: Foreign Currency, Hedging and Derivatives, Earnings per Share, Stock Based Compensation, Taxes, Pension, Fair Value Accounting, Segment Reporting, Revenue Recognition and Business Combinations. Maintain corporate ledgers providing monthly account analysis, including significant and complex rollforwards. Assist with earnings estimate on a monthly basis and the yearly planning and quarterly forecasting cycles. Prepare various financial analyses and government reports as needed.

Senior Financial Analyst/Manager

Tue, 06/09/2015 - 11:00pm
Details: Job is located in Barrington, IL. Job Description: Our Fortune 100 client is seeking a Senior Financial Analyst. The Senior Finance Analyst will report to the Director - Finance Operations. The primary responsibilities of the Senior Financial Analyst will be to provide support in the reporting, forecasting, review, and analysis of the management results. The Senior Financial Analyst will assist in the development of financial models, optimize existing reporting, and streamline planning and forecasting processes. In addition, the Senior Finance Analyst will participate in providing disciplined business decision support, annual budgeting and planning, review and analysis of major business initiatives, and identify economic profit improvement opportunities. Specific Duties & Responsibilities Support the preparation of monthly reporting and analysis of the Company`s operating results by business unit, geography, product, and customer including interpretive analytics of cause and effect as well as conclusive recommendations to optimize results. Support preparation of long and short-term forecasts of financial performance for use with internal management as well as external parties Support month-end, quarter-end, and year-end close for assigned functional areas. Research and prepare variance analysis and explanations. Research and resolve Business Unit(s) inquiries for assigned functional areas. Routinely provide and update productivity and performance benchmark measurements for the company and its operating units, including trend analysis. Help evaluate new markets and identify business opportunities to increase company`s market share or competitive position in industry. Support the review of and recommendation of changes in assets deployed in our business - human and capital - as well as work processes to increase efficiency, reduce costs, and improve return on capital, while maintaining or improving levels of customer service. Routine communication with Accounting and Corporate FP&A relating to financial close, issues, and deliverables. Responsible for performing special projects to improve process efficiency and performance. With the rest of the Finance staff, responsible for the continuous improvement of processes, systems, and quality of the overall Finance function. Cross-train as back-ups for other staff in the case of emergencies. Recommends business improvements based on fact-based, high-level financial analysis. Prioritizes work activities in a fast paced environment. Presents recommendations to management with the ability to justify findings using detailed financial information and in-depth company knowledge.

IT Software Developer - BI/Data Warehouse

Tue, 06/09/2015 - 11:00pm
Details: EverBank is more than just a bank; it's the evolution of an idea. Traditional financial institutions had become wasteful, inflexible and stuck in the past. We thrive because we adapt, transform and push forward despite the ever-changing financial environment. From our headquarters in Jacksonville, FL, we continue to gauge our success on that of our clients' while seeking new opportunities to help them reach and surpass their goals. Primary Characteristics : Software Developers are responsible for implementation and creation of technology solutions to meet the requirements of EverBank's products and services. Functions: Executes and maintains standard corporate practices for operational software processes and data management. Designs, modifies, develops, writes and implements software programming applications following established architecture standards as well as software development and project management methodologies. Codes software applications to adhere to designs supporting business requirements and customers. Conducts system and software testing, develops standardized QA procedures and develops fixes. Determines and develops design approaches and solutions, conducts business reviews, documents current systems, and develops recommendations of how to proceed with the applications. Design, build and implement data integration, transformation and business intelligence reporting services systems/applications. Knowledge, Skills and Abilities: Extensive technical knowledge of Information Technology field and computer systems. Strong organizational and interpersonal skills. Strong analytical and problem solving skills. Strong ability to take ownership of assigned tasks and responsibilities. Logical, clear and concise written and verbal communication skills. Ability to react quickly to a fast paced, rapidly changing environment. Must display initiative, ability to work independently and be able to use extensive independent judgment. Ability to develop and follow project plans as well as adapt to changing conditions. Ability to work seamlessly within a team as well as manage individual tasks. Proficient in Data Modeling, Data Analysis, ETL and Data Warehousing. Proficient in SQL Server, SSIS, SSRS and Business Intelligence technologies. Training and Experience: Bachelor's degree required in a related area. Successfully participated in 3 + large scale software development efforts. Experience in the financial services/commercial finance industry is preferred. Pre-Employment Screening Includes: Credit Check Criminal Background Check Drug Screen-after offer of employment is extended and before start date Past Employment Verification Social Security Verification Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time. EverBank is an equal opportunity employer. No employee or applicant for employment will be discriminated against because of race, color, religion, national origin, physical or mental disability, age, gender, sexual orientation, genetic information, veteran's status or status as a protected veteran. EverBank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at EverBank via e-mail, the Internet, or directly to hiring managers at EverBank in any form without valid written search agreements executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of EverBank, and no fee will be paid in the event the candidate is hired by EverBank as a result of the referral or through other means.

Product Engineer

Tue, 06/09/2015 - 11:00pm
Details: Product Engineer This direct hire position will lead the design, development and implementation of new technology, high performance products consistent with long term corporate strategy and objectives by actively guiding research and development activities necessary to reinforce the company’s position as the market leader in the product segment.

Automotive Clay Modeler

Tue, 06/09/2015 - 11:00pm
Details: General Purpose Responsible for the sculpting of finished Three Dimensional (3D) scale and full size exterior and interior models of proposed corporate products. Work involves a considerable amount of creativity and initiative. Exercise wide latitude for independent judgment with only general supervision given by management.

Sales Professional - Entry Level Sales - Sales Training

Tue, 06/09/2015 - 11:00pm
Details: Description As a fast paced company in the sales and marketing industry, Shore Thing Marketing continues to set the standard for excellence in client acquisition and customer retention. By providing direct sales and marketing services to large corporations nationwide, we increase the market shares of our clients through a proven direct marketing approach. We are currently hiring for marketing and sales positions that includes: Comprehensive training Training (No prior marketing experience is necessary, but an internship is preferred.) Sales and marketing management and mentorships Opportunities to advance through the organization Responsibilities in Entry Level Include: Assisting with new business acquisition and marketing Managing the needs of external customers Training and development in leadership and interpersonal skills Marketing & sales for business to consumer accounts Why work with the Shore Thing Marketing: Competitive compensation Health care Philanthropic opportunities Solid management training program Opportunities to travel

Entry Level Account Manager - Customer Service / Sales ( Full Time )

Tue, 06/09/2015 - 11:00pm
Details: ENTRY LEVEL POSITIONS- Paid Training **NO NIGHTS, WEEKENDS, OR HOLIDAYS** Customer Service Experience Wanted! www.shorethinginc.com Shore Thing Marketing, Inc . is currently hiring entry level individuals with a customer service experience for the Account Executive position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Executive position. We specialize in areas of customer renewal, customer retention and customer acquisition. Our sales and marketing firm is the leader in the marketing industry and in tailoring customer service & sales to their needs. Our client wants us to deliver a face to face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. Representing the one of the largest energy company in the world, it is a priority for our team to provide the best customer service, professionalism, and to build land and maintain quality customer relationship. This job involves in person sales to business owners. This position offers a compensation structure where pay is based upon individual performance. Top 3 Reasons Why Shore Thing Marketing Hires Entry Level Candidates

RN - Nurse Supervisor Job

Tue, 06/09/2015 - 11:00pm
Details: Location: 437 - MCHS - Kingsford, Kingsford, Michigan Title: RN - Nurse Supervisor Description: HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy. The RN Nurse Supervisor is responsible for supervising nursing personnel to deliver nursing care and within scope of practice coordinates care delivery, which will ensure that patient’s needs are met in accordance with professional standards of practice through physician orders, center policies and procedures, and federal, state and local guidelines. This RN position is a staff position that has direct care responsibilities as well as supervisor responsibility for nursing assistants. We are looking for clinicians who would like to combine their love for people and strong work ethic with the opportunities to advance your career. In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare. Educational Requirements: Currently holds a RN license in this state. Position Requirements: One year prior nursing experience preferred. Category: Nursing - RN/LPN About The Organization: Equal Opportunity Employer EEO Poster

Restaurant Manager

Tue, 06/09/2015 - 11:00pm
Details: Restaurant Manager Job Description Are you skilled in restaurant management? Here’s your chance to join the Olive Garden family! We are seeking an experienced Restaurant Manager to lead and manage restaurant operations. We are passionate about quality Italian food and great service, and we expect the same of our managers. In this management role you will combine your skills and experience to create a great dining experience and effectively manage operations. Don’t miss this opportunity to take your career to the next level with an industry leader. We offer competitive compensation, industry-leading benefits, and a dynamic work environment. Apply today! Restaurant Manager (Restaurant Management / Food Service) Job Responsibilities As a Restaurant Manager you will be responsible for: Monitoring compliance with health and fire regulations Ensuring that food is prepared and presented in an acceptable manner Counting money and making bank deposits Investigating and resolving complaints regarding food quality, service, or accommodations Monitoring budgets and payroll records, and reviewing financial transactions to ensure that expenditures are authorized and budgeted Maintaining food and equipment inventories, and keeping inventory records Scheduling staff hours and assigning duties Establishing standards for personnel performance and customer service

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