Menasha Jobs

Details: Department: Internal Medicine/Family Practice Shift: Days Hours: M-F Doctorate Degree CA State Medical License (Physician) DEA Certificate (Physician) 1 - 3 years of experience required HealthCare Partners Medical Group is a multispecialty medical group that is recognized for its quality of care and high rates of patient satisfaction. HealthCare Partners has over 3,500 employees, including 500+ primary care and specialty physicians, caring for more than 500,000 patients throughout Los Angeles County and Northern Orange County. HCP operates 40 medical clinics, five urgent care centers, two medical spas, and an ambulatory surgery center. If you're looking to make a difference with a large, financially stable, well recognized, privately-owned Medical Group, HealthCare Partners is the employer for you! As part of our continued growth, we are currently seeking an outgoing IM/FP Physician to join our team in California. Responsibilities: In this role, you will have the opportunity to provide care and support to wide variety of patients, work in a multi-disciplinary office practice while achieving the work/life balance you've been looking for!!

Details: Well-capitalized and highly entrepreneurial, Universal American has been on the cutting edge of healthcare for nearly 20 years. We are a publicly-traded healthcare company listed on the New York Stock Exchange with more than 2,000 employees nationwide and annual revenues of more than $2 billion. Through our family of healthcare companies, we provide health benefits to people covered by Medicare and/or Medicaid in more than 30 states. We offer private Medicare Advantage plans to people with Medicare and currently serve approximately 135,000 members. We are also the sole provider of Medicaid behavioral health services in Puerto Rico, serving nearly 1.5 million members and operating 18 clinics. Launching new businesses that take advantage of the exciting opportunities brought about by healthcare reform and the growing role for private companies in Medicare and Medicaid programs, we are one of the first companies to partner with doctors and other healthcare professionals in establishing Accountable Care Organizations (ACOs) that serve people with Original Medicare. We currently have a total of 31 ACOs in thirteen states serving more than 300,000 members. We believe the opportunities are immense today to grow as a company by improving healthcare for patients, doctors, businesses and government. Our vision is simple - To promote better care and outcomes for patients, meet the challenge of rising healthcare costs, and align the incentives of doctors, patients and our company so that we are all working toward the same end - keeping patients in the best possible health while making healthcare more effective and affordable. For more information on Universal American, please visit our website at www.UniversalAmerican.com. Position Summary: The Executive Director will be a key part of one of the most exciting new ventures in healthcare --- Universal American’s Accountable Care Organization business. The Executive Director will be directly responsible for the operational and financial performance for one or more of Universal American’s ACOs in a specific geographic region, including the following key areas: • setting strategic direction of the ACO; • achieving profit and loss goals for the ACO; • creating dynamic and lasting engagement with the ACO providers; and • leveraging the ACO provider relationships to expand into new risk-based businesses. This important position will have the opportunity to use the ACO to test and implement new medical management techniques and technologies to determine what really “moves the needle” in terms of delivering quality health outcomes while reducing overall cost. This is a role that requires demonstrated excellence in creating “buy-in” with providers to promote and effect change in the way healthcare is delivered. We are looking for individuals that genuinely believe that our healthcare delivery system can be changed in ways that improve quality and lower cost. Universal American is firmly committed to ensuring the success of its ACO business and intends to devote the resources necessary to ensure the successful candidate is fully equipped to succeed. Key Responsibilities: • Lead and direct the day-to-day operations of one or more of Universal American’s ACOs serving as the local “face” of the ACO with local provider partners. • Direct and manage the operational and financial performance of the ACO, including full P&L accountability. • Develop and implement a robust provider engagement strategy to ensure ACO providers are fully engaged in meeting the Triple Aim of the Medicare Shared Savings Program – improved health outcomes, improved beneficiary satisfaction and lower overall cost. • Implement medical management techniques and technologies for use by the ACO. • Build strong, trusting and enduring relationships with ACO providers. • Develop a strategic plan to expand the ACO relationships and structure to new risk-based programs, including Medicare Advantage, Medicaid, Dual-Eligibles and Exchanges. • Ensure compliance with all applicable laws and regulations, including CMS requirements. • Develop professional, effective relationships with local hospitals and ancillary providers outside the ACO. • Any other duties assigned by manager and/or supervisor. Required Skills: • Leadership skills with the ability to empower, engage, motivate, evaluate and manage provider partners within the ACO. • Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. • Organizational skills with the ability to handle multiple tasks and/or projects at one time. • Customer service skills with the ability to interact professionally and effectively with providers, third party payers, physicians, and staff from all departments within and outside the Company. • Analytical and interpretation skills including the ability to present operational and financial data to providers. • Decision-making skills with the ability to investigate and weigh alternatives and select the course of action that provides the greatest benefit to the organization. • Creative thinking skills with the ability to ask the needed bigger-picture questions that lead to process and team improvements. • Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time. • Problem solving skills with the ability to look for root causes and implementable, workable solutions. • Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs. • Must have a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization. Required Experience: • Master’s degree in business administration, health care administration, finance or other related area is required. • Minimum one year of experience in healthcare, including managed care organizations, provider organizations, consulting firms or similar experience. • A clear track record of leadership in growing an organization, achieving quality and financial performance objectives, designing and implementing strategic initiatives and building outstanding working relationships with physicians. • Experience creating and delivering presentations to groups. • Key personal attributes include: strong desire to lead and be at-risk for performance, ability to inspire others to achieve outstanding results, willingness to set priorities and maintain strategic focus, maintain the highest standards of integrity and business ethics and a passion for personal and team success. • Personal computer experience should include working with Microsoft Word, Excel, PowerPoint and Outlook at the intermediate level at a minimum Universal American Corp. is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

Details: Job Responsibilities: As a global performance-based service company, Unical gives you limitless opportunities to expand your horizons, challenge your limits, and build the flourishing career you've always wanted. Find out exactly what you're capable of at Unical Aviation. The Order Control Clerk will be responsible for monitoring, preparing, and recording all outgoing shipments. Responsibilities: • Prepare documents such as traceability documents, sales orders, shipping orders and bill of ladings • Determine shipping method for materials, using knowledge of shipping procedures, routes, rates, CODs, credit cards charges • Record shipment data, such as weight and dimensions, charges, space availability, discrepancies, for reporting, for accounting, and for record-keeping purposes • Communicate and follow up with both external and internal establishment representatives to assist and rectify problems, such as damages, shortages, and non-conformances • Communicate and liaise verbally and in writing between customers/suppliers/enquirers and relevant staff • Contact carrier representative to make arrangements and to issue instructions for shipping and delivery of materials • Requisition and store shipping materials and supplies • Deliver or route materials and paperwork to other departments • Scanning and filing • May assist with material handling and packaging in the shipping department • Performs other duties as assigned

Details: Lube Technician Deffenbaugh Industries is the largest waste disposal company in the Midwest. We are currently seeking an experienced Lube Technician to work at our St. Joseph location! This primary duty of the Lube Technician is to perform preventative maintenance inspections and minor repairs to ensure vehicles are in proper working condition. Duties

Details: Materials Supervisor REPORTS TO: Material Manager

Details: Works independently with engineering, marketing, facilities, and manufacturing in product development to fabricate precision machined parts using standard and complex machine tools or to produce prototype and production tooling used in plastic processing operations not limited to plastic injection molding. ESSENTIAL DUTIES Produces product utilizing machines to required tolerances and respective finishes consistently. Provides proper care and maintenance of tools, equipment, and facilities including general housekeeping. Works from routine and complex prints, sketches, drawn points, or verbal directions to fabricate precision machined parts and production tooling. Originates simple or complex setups and maintains them. Inspects work for compliance with blueprints, process sheets, and written or verbal specifications using basic inspection equipment. Designs, plans, and executes the sequences of related technical operations to build fabrication or molds. Provides input to designers or engineers on parts configuration with alternative solutions for reduction of manufacturing complexity and tooling costs. Services machinery or equipment and maintains facilities. Mentors, trains, and provides leadership to less experienced model/mold makers and technicians in fabrication.

Details: As a Security Installation Technician with ASG, you will install security devices that include intrusion and fire alarms, access control devices, CCTV, nurse call systems, low voltage electronic products and life safety devices. You will test and troubleshoot the systems upon installation and ensure that each job stays within budget. Job Responsibilities: As a Security Installation Technician with ASG, you will provide excellent customer service to end users and give them a thorough education on how their products work. This prevents customer frustration, service calls and unnecessary police visits, and maintains good customer relationships as well as ASG’s reputation for great service. Additional responsibilities include: •Reporting installation job status to Installation Coordinator •Anticipating the questions customers may have about their newly purchased products •Noticing when a customer seems overwhelmed by or isn’t listening during an explanation and redirecting the interaction accordingly •Maintaining accurate timesheets, programming and inventory sheets Security Alarm, CCTV, Access Control, Fire Alarm, Telecom, Technician

Details: Description of Environment: Working with PSA Healthcare provides a unique opportunity for you to work in a personalized, one-on-one setting with a patient in their own home where you will get to deliver the type of individualized and specialized care that you desire. For those in the homecare industry, there is nothing more rewarding than seeing the difference you are making in your patient's and family members' lives on a day to day basis. PSA offers a variety of assignments and shifts that will give you that chance to make a difference! We have direct care opportunities ranging from low to high acuity patients. Be part of the strongest clinical team in home health; participate in education, professional collaboration and other developmental opportunities and work knowing you have the support & leadership of world class clinicians working along side you in your community. Description of Responsibilities: Responsible and accountable for the planning, organizing, directing and evaluating of nursing care services in the location.

Details: The Senior Software QA Analyst will Create and execute test plans, test scripts, test cases, and test functionality on the Apartments.com website suite. Respond to inquiries from users and support staff regarding the functionality and operation of software applications, as well as assist in isolating problems after the software’s release. Objectives • Test Internet and client-server applications against specifications and documentation • Identify, analyze and document defects and inconsistencies in the software applications’ functionality, user interface, content, output, performance, and load-handling ability • Create and execute test plans, test scripts, test cases, and test data • Document, track, and communicate test plans, test results, analysis, defects, and unresolved problems with the software, and provide recommendations for improvements to the development team • Respond to inquiries from users and support staff regarding the functionality and operation of software applications, as well as assist in isolating problems after the software’s release • Monitor application performance after release to detect recurrence of operating problems and verify continued functionality • Assist in training support staff and users in the application’s functionality and usability Competencies, Knowledge & Skills • Bachelor’s degree in computer related field or equivalent experience. • 2+ years industry experience as a Software QA Analyst • Experience testing consumer facing web sites, web applications, client-server and Internet database/data entry applications. • Experience developing and executing test plans in a Rapid Application Development (Agile) environment • Experience developing and executing repeatable test cases in a Rapid Application Development environment • Familiarity with test automation strategies and tools • Experience testing with multiple web browsers • At least one year of experience with some scripting or programming language and/ or automated test tools • Experience writing simple SQL queries and insert/ update statements and a basic grasp of SQL Server or another relational database • Experience with commercial real estate a plus. • Analytical and detail oriented • Excellent people skills, with the ability to work across multiple teams. • Excellent written communication, with a strong attention to the level of detail required in test cases and defect reports. • Strong work ethic and a positive attitude. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Details: Shive-Hattery's Cedar Rapids office has an immediate opening for a structural engineer to design, develop and lead the structural design for projects. Required experience: Three to six years of experience Licensed engineer or have the ability for licensure within one year Structural design experience using concrete, steel and masonry Experience using Revit, structural design software and Microsoft Office products Responsibilities: Design, develop and lead projects in the structural discipline for projects of all sizes Work on various project types including industrial, commercial and education Provide direction and guidance to interns and technicians Coordinate work within multidiscipline teams Visit project sites to gather technical information Travel is typically within the state with the majority of projects being local to Cedar Rapids Act as the primary engineering support on multiple on multiple projects Direct and assist in the production of construction documents, including #D model generation and detailing Shive-Hattery offers outstanding benefits, a sound compensation package. Shive-Hattery is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.

Details: In this job, here are some of the duties to be performed: If you are a recent graduate with your Bachelor's degree in Accounting, Finance, Economics, Mathematics, or Business Administration, please give us a call! ITAC Solutions partners with many companies throughout the Birmingham area who are, or will be looking for newly degreed individuals to join their accounting or finance team. We are reviewing candidates immediately for future placements, so please send your resume in for review. You will be contacted if you meet the qualifications and your recruiter has an ideal fit for you. AREAS: Accounting and Office positions. Education: Bachelor's Degree (Required)

Details: Under general administrative direction of the CEO, manages the comprehensive Human Resources program which includes recruitment, compensation and benefits,employee relations activities, record retention, and compliance issues related to employment regulations as well as the day-today operations. Responsible for the formulation, preparation, presentation and/or dissemination of Human Resources programs, policies and procedures. Develops human resource objectives, philosophy and strategic planning in relation to all personnel programs/services, assesses trends in human resource management and education and training, and leadership development initiatives. This position oversees Employee Health, including Worker’s Compensation, Leave of Absence, and employee exposures/injuries

Details: Accepting Resumes through May 29, 2015 Dean Foods - Sioux Falls, SD is accepting resumes for a Driver Trainee located in Rapid City, SD to deliver products in the Rapid City, SD and surrounding area. Candidate must live in Rapid City, SD or surrounding area. The NE Resupply Driver is responsible for operating a tractor-trailer to deliver dairy products to customers in assigned route. Position involves loading, ordering, delivering, product accounting and other functions involved in servicing a variety of customers. * Verify shipment accuracy and assure saleable condition of product. * Transact proper documentation in computerized hand-held device or paper. * Load/unload trucks. * Resolve discrepancies and communicate major issues to Supervisor. * Inspect equipment according to company and DOT regulations; Tractor, trailer, pallet jack, load bars, lift gates. * Maintain a valid Class A and current DOT medical card. Per Company and/or DOT regulations, report any moving violations to management immediately. * Complete all daily DOT and customer paperwork including delivery tickets, pre and post trip inspections, driver logs, and vehicle service reports. * Stock and/or rotate product in warehouse where required. * Utilizing continuous improvement mindset, assist in identifying opportunities to improve processes. * Know and comply with all Department of Transportation regulations per the Federal Motor Carrier Safety Regulations handbook. * Follow Good Manufacturing Practices. * Maintain a clean, sanitary and safe work area. * Follow all required work safe practices. This would include wearing of all required PPE in designated areas, confined space safety, safe chemical handling, fall restraints, etc. * Responsible for food safety, pre-requisite programs and food quality related to designated area. * Report any food safety and food quality related issues to management immediately. * Perform other duties as assigned. Schedule: Varies Start Time: Varies Hourly Rate of Pay: $20.45

Details: Cummins Crosspoint, LLC is one of the largest distributors for Cummins engines, parts and service in the world. We are now accepting applications for an Industrial Power Systems Application Engineer. This position is primarily a marketing and business development role that initiates and builds working relationships with engineering firms to support our product line. Product focus includes industrial power generation systems interfacing with utility power. The Industrial Power Systems Application Engineer will be the interface between Cummins Crosspoint and electrical engineering firms and electrical contractors that consult directly with potential end user customers to provide application support and encourage them to specify Cummins products. Responsibilities Lead development strategies that encourage engineering firms to specify Cummins Power Generation products and improve market penetration. Develop and monitor key performance measures that objectively gauge impact of programs and strategies. Initiate and maintain direct personal contact with major engineering firms to ensure appropriate, productive focus. Present product competitive advantages to engineering firms. Assist engineering firms in system design recommendations. Provide engineering support services to engineering firms in application and installation of Gensets, paralleling systems, and related equipment. Attend training sessions to obtain appropriate knowledge of role and to fully understand and execute the Crosspoint Pledge of Excellence. Utilize various software platforms including but not limited to MS Office, BMS, CPG Power Suite, Gensize, Cummins Order Status, and Lotus Notes to manage project logistics and schedules. Utilize Auto Cad and other specialized software applications. Develop strategic plans for new market penetration. Requirements A four year degree in electrical engineering or equivalent with 10 years of related experience. Knowledge of or experience in electrical construction and/or installations and standard practice, specifically power generation applications. Successful designer of electrical and electronic systems. Knowledge of electrical systems troubleshooting. Experience with switchgear, switchboards, relays, low and medium voltage utility service, transformers, metering, building management systems and UPS’. Knowledge of utility power transfer schemes for mission critical facilities, PLC and control systems. Knowledge of Data Center and Healthcare emergency power schemes. Highly motivated, analytical, superior interpersonal, and leadership skills. Possess well-developed communication skills, both written and verbal. Exhibits professional attitude and demeanor at all times. Is an active listener. Ability to travel up to 40% of the time. Benefits Medical/Dental/Vision 401K with employer match Continued training/education with tuition assistance Paid vacation/holidays/uniforms A competitive wage and much more. We offer a growth opportunity for those who are willing to learn and develop their skills. To Apply If interested, please apply online now. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are an equal opportunity and affirmative action employer. EOE/M/F/V/D Cummins Crosspoint, LLC participates in E-Verify Military friendly employer We are an Equal Opportunity Employer. Please view Equal Employment Opportunity Posters provided by OFCCP here .

Details: To properly load and unload various packaging and finished products from truck trailers to meet customer orders and to prevent damage to pallets and product. Operate the RF hand held scanner. Using a load sheet, verify carrier and pallet quantity before loading on truck trailer. Inspect pallets to prevent product damage and missing cases. Inspect all trailers to insure cleanliness and compliance with GMPs. Unload packaging and branch transfer products from trailers. Complete load sheet. Verify code dates and label allergen. Perform pre-op inspection of forklift before operation. Change, inspect, and charge batteries per SOP's. Document changes. Check assigned aisles in warehouse to clean and maintain. Transfer pallets to the Production area. Compliance with OSHA, EPA, PSM, HAACP, and Customer Requirements Operate the pallet inverter when necessary. Report items in need of repair for completion of work order. Report leaks for completion of UMI tags and attached to equipment.

Details: CALIBRE is seeking an Economic and Employment Liaison to assist with the rollout of a new national initiative in the Department of Veterans Affairs (VA) that aims to increase the number of education and employment opportunities for Veterans and their families in local communities. This critical individual will be responsible for facilitating the rollout at the local/community level. This business development – like Liaison works with C-level business leaders, as well as leaders of educational institutions, Chambers of Commerce, government and non-government organizations, military installations, and VA Regional Offices to identify and facilitate local, Veteran employment, education, and training opportunities. This individual will provide vital regional support in Norfolk, VA, which has been selected based on the current statistical data related to the concentration of the Veteran population, job growth, Veteran unemployment rates, education / vocational rehabilitation dollars spent per Veteran, etc. Among other responsibilities, candidate must be able to: Perform outreach, build a network of connections, and develop partnerships with community leadership (government, non-profits, businesses, educators, policy experts, etc.) to identify and promote Veteran opportunities Network with and amplify both national partners and community organizations that serve local Veterans and their families to maximize their impact Raise awareness of the benefits of investing in Veterans Equip employers with information and tools that will help them successfully hire and retain Veteran employees Encourage educational institutions to help Veterans use their education benefits to gain the skills they need for career success Develop strategic plans, local implementation plans, campaign plans, and other work products as required

Details: Now accepting online applications for Police Officers As an elite member of Olathe's finest, you have an opportunity to join an exciting, dynamic department in a metropolitan city where your law enforcement skills will help protect and serve nearly 126,000 citizens. Our career avenues are wide open. Opportunities to serve include uniformed patrol, detectives, K-9, traffic unit with motorcycles, and school resource officer. Not to mention our specialized units to include the field training officer unit, hostage negotiations team, gang unit, peer support team, honor guard, and the tactical support unit.There are tremendous opportunities for career advancement. You can go as far as your ambition and skills take you. We will provide the training and opportunities. There has never been a better time to join Olathe's Finest. The Olathe Police Department offers a lateral transfer program for current POST certified officers. In most cases, the Kansas Law Enforcement Training Center will accept a POST certification from another state. If accepted, you will directly enter OPD’s 13-week Field Training Program and can forego a Kansas Police Academy. Key Responsibilities:

Details: Systems Architect needed for a contract opportunity with Yoh's client located in Collegeville, PA. The Big Picture - Top Skills You Should Possess: - Candidates can be remote, but must be willing to travel when needed to Collegeville, PA - Five (5) years experience in Qlikview - Responsible for providing senior level expertise on decisions and priorities regarding the enterprise's overall systems architecture. - Facilitates the establishment and implementation of standards and guidelines that guide the design of technology solutions including architecting and implementing solutions requiring integration of multiple platforms, operating systems and applications across the enterprise What You'll Be Doing: - Reviews, advises and designs standard software and hardware builds, system options, risks, costs vs. benefits and impact on the enterprise business process and goals. - Develops and documents the framework for integration and implementation for changes to technical standards. - Assists in the development of and manages an architecture governance process. - Provides technical guidance to project team areas as appropriate. - Tracks industry trends and maintains knowledge of new technologies to better serve the enterprises architecture needs. What You Need to Bring to the Table: - Bachelors or Masters Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. - Typically has seven to ten (7-10) years of IT work experience in infrastructure / systems environments performing systems planning, architecture design, engineering (hardware and software)and optimization. - Expert / lead technical role. Defines systems architecture and design for the enterprise. - Works on multiple projects as a project leader or as the subject matter expert. - Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. - Coaches and mentors more junior technical staff. Recruiter: Lauren Suppon Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here ! Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. J2W: INFOTECH TAX TERM: CON_W2 J2WBRSTL Ref: 1056736 Enterprise: IT & Telecom

Details: For 40 years as an employer of choice and an owner manager of over 90% of our portfolio, Related offers a generous benefit package; technology that puts us ahead of the competition; and training and support systems that are unmatched. We deliver an exceptional level of respect-based customer service, a commitment to sustainable practices, including the largest smoke free residential initiative in the industry; and a focus on value enhancement that are unparalleled.. We have a growing portfolio of real estate assets which are located in over 15 states. This makes us one of the largest and most diversified privately owned property management firms in the United States.Related Management has set an exceptional performance benchmark for the responsive and professional management of both affordable and market rate communities. Our philosophy of management is anchored in the respect we have for the needs of our employees, our residents and our investors. We realize that to meet the needs of any of these we must address the needs of all three.Equal Opportunity EmployerWe do not discriminate on the basis of disabilityNational Real Estate Company has an exciting opportunity for an Administrative Assistant working at both a 200 unit tax credit apartment community for seniors in Oakland, Ca and a 117 unit multi-family tax credit apartment community also in Oakland, Ca. As this position will be split between two buildings, the ability to multi-task and manage competing priorities is essential. The ideal candidate will also have excellent communication, computer, organizational, time-management and resident retention skills. Prefer candidates with some tax credit or HUD experience and that are able to speak Mandarin. National Real Estate Company has an exciting opportunity for a Maintenance Technician working at a 117 unit multi-family tax credit apartment community in Oakland, Ca . The ideal candidate will have excellent communication, facilities management, organizational, time-management and resident retention skills. The Maintenance Technician will be an important member of a team that is responsible for all phases of building maintenance and operations. You will be responsible for common area site repairs that require knowledge of plumbing, electrical and carpentry, directly addressing all physical site needs including building interior, exterior and grounds; responding to service requests, preparing vacant units for future move ins, routine cleaning of the premises, and all other maintenance issues as may be required under the direction of the Resident Manager. Qualifications: • Skilled in all phases of building maintenance; plumbing, electrical, painting, drywall and systems management.. • Strong written and oral communication skills. • Demonstrated ability to manage multiple and complex operational matters on a daily basis. • Strong time management, follow-up, and organizational skills. • Working knowledge of Microsoft Office, and ability to utilize various property management software applications. • Highly motivated, service-oriented self starter. Moderate computer use is required. Equal Opportunity Employer. We do not discriminate on the basis of disability.

Details: This position has dual responsibilities as QA and a Customer Service Agent role. This role supports business needs requiring high flexibility to manage phones and support operations. Once quality responsibilities are completed, the Flex QA Agent will be required to return to the duties and responsibilities of an agent. On a monthly basis a minimum of 20% of time will be in the capacity of a Customer Service Agent; time spent in each function will be determined on a regular basis. QA responsibilities includes monitoring the telephone interactions of all employees. Customer Service Agent responsibilities includes providing customers and end users with customer, product and/or technical support. ESSENTIAL DUTIES AND RESPONSIBILITIES Adherence to SYKES policies on ethics and integrity. QA Responsibilities: Coordinates the voice interaction with the data from the servicing system to ensure that the customer receives timely, accurate, and complete information. Partners with the appropriate department managers to deliver feedback regarding the customer interaction, including opportunities for improvement as well as providing direct feedback to the representatives. Acts as a resource and advisor to account and team through various forms of call monitoring to insure that agents are adhering to policies and procedures when meeting customers' needs and requirements. Acts as a resource and advisor to individual agents, by performing individual coaching to agents to insure correction and prevent quality slippage. Compiles monitoring reports. Customer Agent Responsibilities: o Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. o Determines appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. o Maintains proficiency in programs, products and/or platforms assigned. o Maintains pertinent paperwork and records through data entry. o Communicates with co-workers to research problem and find solution. o May test software and hardware to evaluate ease of use and whether product will aid user in performing work. o Communicates with team manager, team members and other teams regarding problems, solutions and trends. o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. May perform other additional duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES None Yes (See 'General Management Duties and Responsibilities' addendum) EDUCATION and/or EXPERIENCE High school diploma or equivalent, or current student status required. Post high school education preferred. Minimum of four months with SYKES or SYKES Home/Virtual Region with top agent performance required. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. Prior people performance management/coaching/feedback experience desired.