Menasha Jobs

Details: General Purpose: Provides direct leadership to call center management team and is responsible for overall performance as evidenced in quality of customer interactions, compliance to policy and processes, talent development and retention, achievement of defined agent and manager goals, adherence to budget, and revenue. Major Duties and Responsibilities: To provide enlightened leadership to the management and non-management teams to achieve desired service levels, expense control, employee development, and knowledge management including defining departmental policies, process, and training. Develop and deploy standards appropriate to the business needs across all performance aspects of service delivery; continually benchmarking performance against competition. Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals. Lead and direct activities which will ensure ongoing evaluation of performance and continuous improvement initiatives to drive effectiveness and efficiency in the department. Champion customer feedback for the purpose of collecting customer data to drive change through other parts of the organization: to be the chief customer advocate and escalation point in resolving issues; effectively engaging other departments and resources to support these efforts. Direct the timely development and documentation of business needs related to acquiring enabling technology; champion and business case the acquisition to drive better quality service and increase efficiencies. Perform financial analysis on an ongoing basis to include: budget preparation, volume forecasts, workload capacity, and financial forecasts. Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and service goals are clearly understood. Assume leadership and ownership for any relationship with external vendors that provide customer contact services; develop, deploy, and manage effective vendor performance management processes to ensure vendors are consistently meeting service expectations. Effectively and knowledgeably represent the function in all meetings and presentations as required. The list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities, as needed. Knowledge, Skills and Abilities: Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees achieve a high level of success and productiveness. Proven leadership skills to effectively develop, lead, inspire and motivate a high performing team. Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions. Detail orientation, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules preferred. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes. Knowledge of quality (TQM, Six Sigma, etc.) methodology and experience in implementing such programs in an operational environment Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives Familiarity with relevant call center technology and applications Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results. Proficient in the use of all Microsoft Office applications. Supervisory Responsibility: Yes, operational call center staff. Direct supervision for Operational Managers.

Details: General Purpose: Provides direct leadership to call center management team and is responsible for overall performance as evidenced in quality of customer interactions, compliance to policy and processes, talent development and retention, achievement of defined agent and manager goals, adherence to budget, and revenue. Major Duties and Responsibilities: To provide enlightened leadership to the management and non-management teams to achieve desired service levels, expense control, employee development, and knowledge management including defining departmental policies, process, and training. Develop and deploy standards appropriate to the business needs across all performance aspects of service delivery; continually benchmarking performance against competition. Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals. Lead and direct activities which will ensure ongoing evaluation of performance and continuous improvement initiatives to drive effectiveness and efficiency in the department. Champion customer feedback for the purpose of collecting customer data to drive change through other parts of the organization: to be the chief customer advocate and escalation point in resolving issues; effectively engaging other departments and resources to support these efforts. Direct the timely development and documentation of business needs related to acquiring enabling technology; champion and business case the acquisition to drive better quality service and increase efficiencies. Perform financial analysis on an ongoing basis to include: budget preparation, volume forecasts, workload capacity, and financial forecasts. Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and service goals are clearly understood. Assume leadership and ownership for any relationship with external vendors that provide customer contact services; develop, deploy, and manage effective vendor performance management processes to ensure vendors are consistently meeting service expectations. Effectively and knowledgeably represent the function in all meetings and presentations as required. The list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities, as needed. Knowledge, Skills and Abilities: Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees achieve a high level of success and productiveness. Proven leadership skills to effectively develop, lead, inspire and motivate a high performing team. Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions. Detail orientation, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules preferred. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes. Knowledge of quality (TQM, Six Sigma, etc.) methodology and experience in implementing such programs in an operational environment Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives Familiarity with relevant call center technology and applications Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results. Proficient in the use of all Microsoft Office applications. Supervisory Responsibility: Yes, operational call center staff. Direct supervision for Operational Managers.

Details: General Purpose: Provides direct leadership to call center management team and is responsible for overall performance as evidenced in quality of customer interactions, compliance to policy and processes, talent development and retention, achievement of defined agent and manager goals, adherence to budget, and revenue. Major Duties and Responsibilities: To provide enlightened leadership to the management and non-management teams to achieve desired service levels, expense control, employee development, and knowledge management including defining departmental policies, process, and training. Develop and deploy standards appropriate to the business needs across all performance aspects of service delivery; continually benchmarking performance against competition. Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals. Lead and direct activities which will ensure ongoing evaluation of performance and continuous improvement initiatives to drive effectiveness and efficiency in the department. Champion customer feedback for the purpose of collecting customer data to drive change through other parts of the organization: to be the chief customer advocate and escalation point in resolving issues; effectively engaging other departments and resources to support these efforts. Direct the timely development and documentation of business needs related to acquiring enabling technology; champion and business case the acquisition to drive better quality service and increase efficiencies. Perform financial analysis on an ongoing basis to include: budget preparation, volume forecasts, workload capacity, and financial forecasts. Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and service goals are clearly understood. Assume leadership and ownership for any relationship with external vendors that provide customer contact services; develop, deploy, and manage effective vendor performance management processes to ensure vendors are consistently meeting service expectations. Effectively and knowledgeably represent the function in all meetings and presentations as required. The list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities, as needed. Knowledge, Skills and Abilities: Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees achieve a high level of success and productiveness. Proven leadership skills to effectively develop, lead, inspire and motivate a high performing team. Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions. Detail orientation, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules preferred. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes. Knowledge of quality (TQM, Six Sigma, etc.) methodology and experience in implementing such programs in an operational environment Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives Familiarity with relevant call center technology and applications Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results. Proficient in the use of all Microsoft Office applications. Supervisory Responsibility: Yes, operational call center staff. Direct supervision for Supervisors.

Details: Scope of the position: Training on the processes of the client to the Customer Support Agents and team leads. Additionally, conduct refresher training as identified by the operational management. Enrichment training of areas such as soft skills will be a key role for this position.The training role will be involved in training and developing new employees at the company induction and operational levels. It will be necessary for the Training facilitator to become accredited in client methodologies. Key Accountabilities: Undertake Train the Trainer program provide by Client and roll out to new hire classes Review process training periodically ensuring updated procedures are put in place and communicated. Ensure all training is regularly evaluated and provide results to the Training Manager and HR Manager for monthly review. Assess relevant training needs for both individuals and the organization in line with process training and seek ways to enhance and develop training to cater for the individual’s needs. Introduce improvements as appropriate. Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training. Manage trainees in line with company policies and procedures (i.e. attendance, timekeeping, performance mgt etc) Develop self, and maintain knowledge in relevant field at all times. Lead by example, be approachable, and demonstrate a “can do” attitude that will develop a team working culture to help us achieve the best results. Any other additional tasks as and when assigned.

Details: General Purpose: Provides direct leadership to call center management team and is responsible for overall performance as evidenced in quality of customer interactions, compliance to policy and processes, talent development and retention, achievement of defined agent and manager goals, adherence to budget, and revenue. Major Duties and Responsibilities: To provide enlightened leadership to the management and non-management teams to achieve desired service levels, expense control, employee development, and knowledge management including defining departmental policies, process, and training. Develop and deploy standards appropriate to the business needs across all performance aspects of service delivery; continually benchmarking performance against competition. Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals. Lead and direct activities which will ensure ongoing evaluation of performance and continuous improvement initiatives to drive effectiveness and efficiency in the department. Champion customer feedback for the purpose of collecting customer data to drive change through other parts of the organization: to be the chief customer advocate and escalation point in resolving issues; effectively engaging other departments and resources to support these efforts. Direct the timely development and documentation of business needs related to acquiring enabling technology; champion and business case the acquisition to drive better quality service and increase efficiencies. Perform financial analysis on an ongoing basis to include: budget preparation, volume forecasts, workload capacity, and financial forecasts. Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and service goals are clearly understood. Assume leadership and ownership for any relationship with external vendors that provide customer contact services; develop, deploy, and manage effective vendor performance management processes to ensure vendors are consistently meeting service expectations. Effectively and knowledgeably represent the function in all meetings and presentations as required. The list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities, as needed. Knowledge, Skills and Abilities: Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees achieve a high level of success and productiveness. Proven leadership skills to effectively develop, lead, inspire and motivate a high performing team. Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions. Detail orientation, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules preferred. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes. Knowledge of quality (TQM, Six Sigma, etc.) methodology and experience in implementing such programs in an operational environment Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives Familiarity with relevant call center technology and applications Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results. Proficient in the use of all Microsoft Office applications. Supervisory Responsibility: Yes, operational call center staff. Direct supervision for Operational Managers.

Details: The Program Director is responsible for implementation, ongoing management and strategic growth of the program: outpatient Wound Care Center®, HBO, inpatient and outreach. The Program Director oversees day-to-day program operations and is responsible for: budgeting, revenue and cost management, reimbursement, quality management, performance improvement, marketing and community education, and human resource management. The Program Director is responsible for maintaining collaborative and consultative client relationships, integrating programs within the hospital organization and creating effective working relationships within the company, both internal and external to the hospital organization. Ultimately, the Program Director is accountable for achieving program metrics, demonstrating the value proposition to the customer and contract retention. DUTIES: Operations Management (20%): • Providing day-to-day management oversight for outpatient clinic, HBO and other wound continuum sites of care, which may include inpatient and outreach. • Utilizing Company’s resources to develop and implement customized policies and procedures. • Continuously analyzing systems and processes; developing and implementing best practices and appropriate changes to improve outcomes in a timely manner. • Monitoring clinic flow to improve efficiencies and productivity. • Working with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services. • Developing communication methods to facilitate the flow of information and maximize effective communication throughout the program Financial Management / Reimbursement (10%): • Managing and/or coordinating all aspects of the revenue cycle including: inquiry conversion, scheduling, registration, treatment authorization, documentation, coding, charge entry, billing, collections and, denial processes. • Implementing audit and reconciliation processes to ensure accuracy. Regularly reviews the Charge Description Master and Superbill to ensure appropriate reimbursement. Conducts chart audits to monitor and ensure documentation meets regulatory and billing requirements. Stays current with reimbursement changes, providing physician and staff updates and education as needed. • Reviewing and analyzing key financial reports, identifying key indicator trends and developing plans to ensure best practices are implemented to appropriately maximize clinic and overall program profitability and/or address variances. • Tracking and reporting all inpatient, outpatient, outreach, HBO and ancillary revenues generated by the program. Responsible for cost management through appropriate utilization and management of labor and supply utilization. Working with Region support team to complete a quarterly financial review and presenting results to hospital leadership. Community Education / Marketing (40%): • Developing, implementing and consistently executing a marketing and community education plan. Working collaboratively with the hospital to coordinate market specific activities. • Initiating contacts and developing key relationships with all appropriate healthcare referral sources as accomplished through routine correspondence campaign, direct mail, press kits and, consistent contact with referral sources through presentation of a minimum 40 patient progress reports and case studies monthly. • Facilitating and/or conducting individual and group educational presentations to the healthcare professional and general community. • Influencing Medical Director and panel physicians to function as program advocates. • Documenting contacts and regularly monitoring physician referral patterns to identify and manage trends. Human Resource Management / Leadership (5%): • Recruiting, interviewing, hiring and managing personnel in conjunction with the company/hospital’s Human Resources Department. • Establishing performance expectations, providing regular feedback and consistently managing these expectations. Completing performance appraisals, promoting staff development activities, utilizing performance improvement procedures as necessary, and adhering to the hospital/company policies and procedures. • Developing an effective team, motivating and influencing staff to excel. Quality Management / Performance Improvement (10%): • Collaborating with Clinical Coordinator and Medical Director to develop, implement and manage a continuous Performance Improvement Program (PIP). Ensuring program is integrated into the client facility’s PIP program. • Participating in hospital committees as appropriate. Ensuring timely and accurate documentation in the patient record and input of data into outcomes database. • Ensuring appropriate compliance with Clinical Practice Guidelines. Retrospectively reviewing monthly outcome report(s) and collaborating with clinic Triad regarding peer review and other improvement opportunities. • Monitoring patient, referring physician and customer satisfaction. • Ensuring regulatory compliance with JCAHO and other applicable accrediting and regulatory bodies. • Designating a Safety Director and monitoring program operations for patient safety. Relationships (15%): • Maintaining excellent relationship with hospital client and continuously seeking to understand needs, confirm goal alignment and demonstrate value proposition. • Identifying the hospital strategic goals and objectives and managing the program to achieve those goals. Integrating effectively and seamlessly at all levels within the client organization. Participating in hospital department/management meetings and actively participating in Hospital communication and social activities. • Building and developing effective working relationships with panel physicians, clinical and support staff. Encouraging all program staff to interact positively and in a spirit of good teamwork with members of other hospital departments. Meeting regularly with key hospital leaders regarding goal achievement. Regularly communicating to Region Management key aspects of program performance. *CB

Details: The Program Director is responsible for implementation, ongoing management and strategic growth of the program: outpatient Wound Care Center®, HBO, inpatient and outreach. The Program Director oversees day-to-day program operations and is responsible for: budgeting, revenue and cost management, reimbursement, quality management, performance improvement, marketing and community education, and human resource management. The Program Director is responsible for maintaining collaborative and consultative client relationships, integrating programs within the hospital organization and creating effective working relationships within the company, both internal and external to the hospital organization. Ultimately, the Program Director is accountable for achieving program metrics, demonstrating the value proposition to the customer and contract retention. DUTIES: Operations Management (20%): • Providing day-to-day management oversight for outpatient clinic, HBO and other wound continuum sites of care, which may include inpatient and outreach. • Utilizing Company’s resources to develop and implement customized policies and procedures. • Continuously analyzing systems and processes; developing and implementing best practices and appropriate changes to improve outcomes in a timely manner. • Monitoring clinic flow to improve efficiencies and productivity. • Working with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services. • Developing communication methods to facilitate the flow of information and maximize effective communication throughout the program Financial Management / Reimbursement (10%): • Managing and/or coordinating all aspects of the revenue cycle including: inquiry conversion, scheduling, registration, treatment authorization, documentation, coding, charge entry, billing, collections and, denial processes. • Implementing audit and reconciliation processes to ensure accuracy. Regularly reviews the Charge Description Master and Superbill to ensure appropriate reimbursement. Conducts chart audits to monitor and ensure documentation meets regulatory and billing requirements. Stays current with reimbursement changes, providing physician and staff updates and education as needed. • Reviewing and analyzing key financial reports, identifying key indicator trends and developing plans to ensure best practices are implemented to appropriately maximize clinic and overall program profitability and/or address variances. • Tracking and reporting all inpatient, outpatient, outreach, HBO and ancillary revenues generated by the program. Responsible for cost management through appropriate utilization and management of labor and supply utilization. Working with Region support team to complete a quarterly financial review and presenting results to hospital leadership. Community Education / Marketing (40%): • Developing, implementing and consistently executing a marketing and community education plan. Working collaboratively with the hospital to coordinate market specific activities. • Initiating contacts and developing key relationships with all appropriate healthcare referral sources as accomplished through routine correspondence campaign, direct mail, press kits and, consistent contact with referral sources through presentation of a minimum 40 patient progress reports and case studies monthly. • Facilitating and/or conducting individual and group educational presentations to the healthcare professional and general community. • Influencing Medical Director and panel physicians to function as program advocates. • Documenting contacts and regularly monitoring physician referral patterns to identify and manage trends. Human Resource Management / Leadership (5%): • Recruiting, interviewing, hiring and managing personnel in conjunction with the company/hospital’s Human Resources Department. • Establishing performance expectations, providing regular feedback and consistently managing these expectations. Completing performance appraisals, promoting staff development activities, utilizing performance improvement procedures as necessary, and adhering to the hospital/company policies and procedures. • Developing an effective team, motivating and influencing staff to excel. Quality Management / Performance Improvement (10%): • Collaborating with Clinical Coordinator and Medical Director to develop, implement and manage a continuous Performance Improvement Program (PIP). Ensuring program is integrated into the client facility’s PIP program. • Participating in hospital committees as appropriate. Ensuring timely and accurate documentation in the patient record and input of data into outcomes database. • Ensuring appropriate compliance with Clinical Practice Guidelines. Retrospectively reviewing monthly outcome report(s) and collaborating with clinic Triad regarding peer review and other improvement opportunities. • Monitoring patient, referring physician and customer satisfaction. • Ensuring regulatory compliance with JCAHO and other applicable accrediting and regulatory bodies. • Designating a Safety Director and monitoring program operations for patient safety. Relationships (15%): • Maintaining excellent relationship with hospital client and continuously seeking to understand needs, confirm goal alignment and demonstrate value proposition. • Identifying the hospital strategic goals and objectives and managing the program to achieve those goals. Integrating effectively and seamlessly at all levels within the client organization. Participating in hospital department/management meetings and actively participating in Hospital communication and social activities. • Building and developing effective working relationships with panel physicians, clinical and support staff. Encouraging all program staff to interact positively and in a spirit of good teamwork with members of other hospital departments. Meeting regularly with key hospital leaders regarding goal achievement. Regularly communicating to Region Management key aspects of program performance.

Details: ****LPN's are encouraged to apply******** Part-time position****** Summary: The Hyperbaric Tech, under the direction of the Program Director and/or Safety Director of the Hyperbaric Medicine Department, administers hyperbaric oxygen therapy to patients as prescribed by the Hyperbaric Physician. •Performs duties under supervision of the Program Director, Clinical Coordinator, and/or Safety Director as is appropriate for the facility. •Is responsible for the safe and effective operation of the hyperbaric chamber(s) and related support systems. •Is responsible for the safe delivery of hyperbaric oxygen therapy to the hyperbaric patient. Essential Duties and Responsibilities •Assists in patient preparation for treatment. •Reinforces education as it relates to hyperbaric therapy. •Keeps complete and accurate patient records as they pertain to treatment documentation. •Performs duties and procedures as directed by Program Director, Medical Director, and in some cases the Clinical Coordinator. •Performs hyperbaric chamber operations and system maintenance as required. •Supports clinical hyperbaric facility accreditation. •Participates in the safety program. •Maintains competencies, continuing education and certifications as appropriate. •Utilizing data software for wound management. •Make appropriate entries for daily hyperbaric treatments and wound care clinic visits including photo uploading. •Lift patient or transfer. •Tolerate pressurization and depressurization in a hyperbaric chamber •Need to be able to hear patients and staff. Also, listen to equipment for malfunctions. Competencies Required: •Dependability and on time •Customer Service •Adaptability •Attention to Detail •Ability to follow through •Multi-tasking needed •Safety and Security •Technical/functional Proficiency •Technical/functional Knowledge •Problem solving ability •Sound judgment •Good oral skills •Ability to relax patients •Good written communication skills *cb INDEED1234

Details: Oportun (formerly Progreso Financiero) is a mission-driven, financial services company that uses advanced data analytics to provide responsible credit to underserved Hispanic communities. Oportun’s technology determines every applicant’s ability to repay, including those who do not have credit, and enables back-office efficiency. The company delivers a very supportive and welcoming service experience with bilingual staff across channels and operates more than 130 locations in CA, IL and TX. In early 2015 the company announced plans to be named “Oportun.” Headquartered in Redwood City, California, the company was founded in 2005 and made its first loan in 2006. In recognition of Oportun’s primary goals of increasing economic opportunity for its clients, promoting community development, and serving low-income or underserved communities, Progreso was certified by the United States Department of Treasury as a Community Development Financial Institution in November 2009 and was recertified in October 2013. The market opportunity Oportun is large and growing, with an estimated 23 million Hispanics in the U.S. who are underserved by mainstream financing institutions, mainly due to a lack of established credit files, credit scores, and relevant products. Since its founding in 2005, the company has made more than 900,000 loans, disbursing over US$1.3 billion largely to underserved Hispanic individuals. We strongly believe in building a great business while also achieving social good, and seek to hire people who share our values. Responsibilities: The Director of Retail Learning & Development is accountable for the training and professional development of employees at all levels, within the Retail store organization. This position provides learning and development, performance and talent management, and organizational development expertise to the Retail store division; thus discovering and diagnosing challenges and opportunities as well as developing and implementing solutions that drive business results and meet client and enterprise-wide needs. This role manages and performs needs analysis, instructional design and content development, training delivery, implementation, effective change management and program evaluation unique to specific needs of the growing Retail store division. The Director of Retail Learning and Development is responsible for building strategic relationships with the retail group and other departments (Product, Marketing, Store Operations, Collections, Finance, Technology, HR) in an effort to provide targeted performance solutions that align with the business goals of the Retail Division and improve workforce proficiency. Effectively engages with Retail Division Leaders and other cross-functional departments (Product, Marketing, Store Operations, Collections, Finance, Technology, & HR) to develop and execute a training strategy which provides a consistent, accountable approach. Effectively troubleshoots issues in retail store locations and develops remedial training to ensure maximum effectiveness. Leverages a broad range of learning modalities and resources to ensure content delivery is efficient and effective for each location, audience and occasion. Develops analysis of current retail training and results to define new training programs Collaborates with retail organization to develop and deliver upon the training strategy and resources required to achieve results in the following areas: Onboarding, New Hire Training, Customer Satisfaction and Engagement (Store Playbook), Retail Management Training & Development Program, and Retail Talent & Succession Planning. Develops accountable, results oriented assessment and improvement plans for all training programs with specific measures of success aligned with the retail organization. Leads a team in the Introduction of innovative, multi-modal training resources, designed to engage retail staff at all levels in a consistent, visible and highly accountable program of improved techniques, standards and procedures to drive enhanced customer experience and sales results Establishes Leadership & Performance Improvement Solutions - Ensures all solutions tie to the goals and vision of the retail organization. Assists in and supports the development of succession plans. Implements management/leadership/diversity programs that support career development, succession plans. Ensures strong needs analysis, instructional design and evaluation of all solutions, including innovative and blended learning approaches. Thinks Strategically – Ensures the creation of solutions that reflect current industry trends and organizational needs. Operates with financial responsibility and a systems perspective. Builds Client Relations – Builds strong communication plans and networks with client groups while demonstrating functional knowledge of the client. Builds Training Department Relations – Implements strong communication methods with retail training department employees through one-on-ones, team meetings, etc. Implements strategies to increase team morale. Effectively communicates plans and execution of plans with the VP of Human Resources and Sr. Manager of Learning and Development. Communicates Effectively – Develops and employs effective written and verbal communication skills with internal and external customers. Manages the implementation of strategies and action plans – Develops, manages and implements workload analysis and forecasts, manages projects ensuring they are completed on time and within budget. Manages and Leads Staff – Recruits and selects training team. Is directly responsible for ensuring the training and development of the training team, as well as coaching through effective one-on-ones, targeted feedback and the development and implementation of personalized development plans. Models Leadership in Personal and Professional Development – Actively pursues personal and professional development. How you will be measured : Career / Leadership Development – Requires that a clear career path is outlined and subsequent, up-to-date training and development is available to retail partner. A Career / Leadership Development strategy must include the following for Team Members at all levels(1) training for current position, as well as (2) leadership and development programs that create “promotion-ready” high performers. Vision and Strategy – Requires the ability to establish and communicate a vision, to think strategically and to establish learning and performance improvement solutions based on analysis and research that result in the improvement of the desired performance goals. Partnerships and Communication – Requires effective written/oral communication and networking skills across the organization and in the vendor community. Communication plans that are well managed and implemented must be maintained in order to deliver results. Managing and Implementation – Requires the development and implementation of strategic plans that are targeted at improving the overall performance of the retail organization. Effective management of retail training team is a core accountability of the job. Personal and Professional Development and Core Values – Requires proficiency in training competencies, including but not limited to Instructional Design, Facilitation, Consulting and Project Management. Modeling leadership in personal development as well as living and breathing our Core Values is required.

Details: Responsibilities: The Consultant will occupy a position central to the success of IRI’s premier Shopper Marketing practice. This is a client-facing position. Through driving deep Shopper Insights, he/she will optimize the relationship between several Consumer Packaged Goods (CPG) manufacturers and their Food/Drug/Mass Merchant (FDM) retail partners as related to Shopper Marketing. The Consultant will work primarily within an established base of existing IRI retail and manufacturer relationships. The Consultant will “own” their client relationships from a Shopper Marketing perspective and be a lead consultant in leading analytical projects. He/she will start with a discussion of client business issues, write the proposals, connect the issues to a research plan/project framework, match the issues to a custom or “off-the-shelf” IRI Shopper Marketing solution, work hands-on to build the solution and finally, delivering Insights that will have measurable client business impact. Approximately 50% of his/her time will be spent on direct contact with clients and associated project management tasks. The Consultant will have a big “sand-box” in which to function in terms of analytical tools, client and client issues. From a tool perspective, he/she will work extensively with IRI’s revolutionary web-based report generating tools and advanced panel queries/analysis. Approximately 50% of his/her time will be spent working in a hands-on capacity with IRI’s technology tools and rich data sets derived from multiple sources. Using different modeling techniques for execution to form results around pricing for example. Key client business issues include assortment optimization, promotion effectiveness, new item introduction and consumer segmentation and targeting. The current economic environment requires that the Consultant bring fresh thinking and innovation to identify/address current and future consumer trends. Externally, the Consultant will work at all levels across multiple client functions including Category Management, Consumer Insights, Sales and Brand Management. Internally, he/she will work with Retail Client Solutions, (on-site CPG manufacturer IRI client teams), Retail Analytics, Technology, the Consumer Centric Retailing team and the broader Consumer & Shopper Insights team. Having the out-going personality to foster collaborative internal relationships will be essential to the Consultant’s success. The Consultant will be well-positioned to add value to IRI and to our clients from their first day. He/she will tackle substantive client issues that cut across to total store (versus a single category) and participate in “writing the game rules” for a growing and dynamic business practice.

Details: Originally founded in 1979 as Information Resources, Inc., IRI is the world’s leading innovative partner that helps clients transform insights into impact at every level of their organization. IRI enables consumer packaged goods, retail and healthcare companies to drive growth by better understanding their business, their consumers, and the market. We do this by combining decades of professional experience with rich data sources, predictive analytics capabilities and a revolutionary technology platform called Liquid Data: http://www.vimeo.com/symphonyadvantage/liquiddata Currently privately held, IRI serves as a holding company for the equity interests of IRI shareholders. With our majority owner, New Mountain Capital LLC, we have secured the growth capital necessary to continue our transformational momentum. New Mountain Capital is a New York-based private equity firm that is committed to IRI’s long-term investment philosophy and supports the company’s growth strategy. IRI consists of seasoned, senior advisors who provide subject matter expertise to both CPG and retail firms. As the originator and innovator of marketing insights, IRI is evolving into a global provider of predictive, on-demand business insights applications. If you are driven to solve real world problems, are a dynamic leader and enjoy cultivating lasting partnerships with top executives from Fortune 500 companies, we want to speak with you. Responsibilities: The Consultant will occupy a position central to the success of IRI’s premier Shopper Marketing practice. This is a client-facing position. Through driving deep Shopper Insights, he/she will optimize the relationship between several Consumer Packaged Goods (CPG) manufacturers and their Food/Drug/Mass Merchant (FDM) retail partners as related to Shopper Marketing. The Consultant will work primarily within an established base of existing IRI retail and manufacturer relationships. The Consultant will “own” their client relationships from a Shopper Marketing perspective and be a lead consultant in leading analytical projects. He/she will start with a discussion of client business issues, write the proposals, connect the issues to a research plan/project framework, match the issues to a custom or “off-the-shelf” IRI Shopper Marketing solution, work hands-on to build the solution and finally, delivering Insights that will have measurable client business impact. Approximately 50% of his/her time will be spent on direct contact with clients and associated project management tasks. The Consultant will have a big “sand-box” in which to function in terms of analytical tools, client and client issues. From a tool perspective, he/she will work extensively with IRI’s revolutionary web-based report generating tools and advanced panel queries/analysis. Approximately 50% of his/her time will be spent working in a hands-on capacity with IRI’s technology tools and rich data sets derived from multiple sources. Using different modeling techniques for execution to form results around pricing for example. Key client business issues include assortment optimization, promotion effectiveness, new item introduction and consumer segmentation and targeting. The current economic environment requires that the Consultant bring fresh thinking and innovation to identify/address current and future consumer trends. Externally, the Consultant will work at all levels across multiple client functions including Category Management, Consumer Insights, Sales and Brand Management. Internally, he/she will work with Retail Client Solutions, (on-site CPG manufacturer IRI client teams), Retail Analytics, Technology, the Consumer Centric Retailing team and the broader Consumer & Shopper Insights team. Having the out-going personality to foster collaborative internal relationships will be essential to the Consultant’s success. The Consultant will be well-positioned to add value to IRI and to our clients from their first day. He/she will tackle substantive client issues that cut across to total store (versus a single category) and participate in “writing the game rules” for a growing and dynamic business practice.

Details: What are the responsibilities of Retail Client Solutions Consultant? To be successful as a Consultant you must possess and be able to execute upon four key skill sets: Analytic Capability: Use a systematic approach to solving problems that involve breaking it into smaller pieces, tracking the implications of situations, generating multiple alternatives, and making comparisons of potential solutions before taking action: • Proactively identify, structure, and solve business issues, then determine information needed to solve the business issues • Brings about successful resolution of high impact, complex, or chronic problems • Consistently demonstrates innovative thinking when generating solution alternatives Quality Control: Drive to achieve high quality results through effective data integrity: • Develops/approves standards/guidelines for detail orientation and quality • Anticipates and plans for data and process problems and exception handling • Identifies opportunities to improve systems to prevent problems or keep them from recurring Planning and Organizing: Determine effort and resources required to meet objectives; able to plan, coordinate and manage resources effectively to ensure task completion: • Plans for, organizes and coordinates work and resources to respond to data delivery requests and to ensure project goals and timelines are met • Holds self and others accountable for meeting timeline and quality standards • Ensures client requests are thoroughly understood by the project team and that solutions meet the client’s needs Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met: • Develop and maintain a deep understanding of customer needs and requirements • Help customers identify solutions to problems they did not know they had • Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improving the relationship - Demonstrates a strong desire to help customers make their business successful What are the qualifications? • Business Experience o At least 5+ years work experience – retail and/or CPG background desired o Strong analytical skills and experience with syndicated data, SAS required o Proven ability to develop creative ways to address business issues o Able to demonstrate expertise in translating data and analysis into actionable solutions • Personal Attributes o Can demonstrate planning, leadership, communication, interpersonal and presentation skills o A self starter and eager learner who enjoys working both in groups and independently o Ability to manage multiple facets of a project simultaneously o Superior interpersonal and communication skills • Education o BA or BS degree required, graduate degree preferred • Technical Skills o Proficiency in SAS required Excel, PowerPoint, Access and Word Who is IRI? Founded in 1979 as Information Resources, Inc. (IRI) is the world’s leading provider of enterprise market information solutions and services, empowering its clients to grow their business profitably in a complex marketplace. Driving the transformation of the consumer packaged goods (CPG), retail, and healthcare industries, only IRI provides a unique combination of real-time market content, advanced analytics, enterprise performance management software and professional services. What does IRI do, and who do we serve? At IRI, we work with over 95% of the Fortune Global 500 in CPG and retail, providing them with: • Market, consumer and shopper intelligence • Retail Tracking information • Online and offline marketing ROI strategy and effectiveness • Predictive analytics and modeling • Pricing, trade promotion and brand portfolio maximization • Store level and merchandising insights • Strategic consulting and thought leadership Equal Employment Opportunities IRI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available HERE IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

Details: Trinity Industries, Inc. , headquartered in Dallas, Texas, is a diversified industrial company that owns market-leading businesses which provide products and services to the energy, transportation, chemical, and construction sectors. Trinity reports its financial results in five principal business segments: the Rail Group, the Railcar Leasing and Management Services Group, the Inland Barge Group, the Construction Products Group and the Energy Equipment Group. Trinity’s businesses provide industrial products and services ranging from railcars, barges, storage containers, and aggregates to highway products, structural wind towers, railcar parts, and railcar leasing and management services. Trinity’s vision is to be a premier, diversified industrial company that owns market-leading businesses which provide superior products and services to customers while generating high-quality earnings and returns for shareholders. TrinityRail Maintenance Services is searching for a talented team player to fill the open position of Product Surface Prep 2 in our Vidor, Texas office! We welcome your ideas and your outstanding work ethic. Join our team today and be a part of Helping to Build America. ™ Responsibilities: Prepares materials, surfaces and structures for coverage with paint, laminate, rubber or other material. Applies coatings to specifications and completes detailed special applications as appropriate to the surface and final product requirements. Operates hand tools or equipment to prepare interior and exterior product surfaces for coating operations. Operates automated blast system and hand held grit ballast equipment to remove scale, corrosion, paint and dirt. Follows all safety rules and practices. May be involved in committees or initiatives. Performs other duties as assigned. Works on semi-routine assignments Requires help from supervisors or others to complete new tasks Analysis and actions require instruction from higher levels Good knowledge of the job, company policies and processes Applies job skills to complete semi-routine tasks Some understanding of the technical aspects of the job Ability to follow verbal or simple written instructions and procedures Few judgment calls Recognizes when it is necessary to stray from standard procedures and consults with higher levels before doing so Serves as a team member Proficient at automated blast system Purges surfaces of all chemicals and contaminates through simple processes Required Experience Typically has 0 – 1 year(s) of related experience. Why Join Trinity? Trinity welcomes diversity in the workplace; bring your new ideas to our premier team. Trinity offers a comprehensive benefits program. Eligible employees are offered Trinity’s standard company benefits package including paid time off, tuition reimbursement, and paid holidays; as well as, 401(k) with match and additional retirement contributions, medical, dental, vision, flexible spending accounts, life and disability insurance. We believe in family, and you will enjoy a great work life balance and be given the opportunity to join Trinity in giving back to our community by participating in our charity events. Learn more about Trinity at TrinityCareers.com and connect with us on Social Media – Facebook, Twitter, LinkedIn & Pinterest #RAIL

Details: Team Lead/Trainer Combo Position Team Lead/Trainer If this describes you … • Team Orientated • Outgoing & Focused • Passionate & Motivated … then, APPLY TODAY ! In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team. In this position, you'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes. What we’re looking for: Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include: • Associate’s degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience • Must have superior time management and organizational skills • Analytical ability to interpret statistical reports • Strong knowledge of call center metrics and improvement methods • Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook Learning and Leadership Development Trainer Learning and Leadership Development (L&LD) trainers are responsible for registering associates for classes, facilitating new hire trainings, and all applicable client trainings. L&LD trainers provide, coordinate, analyze, and consolidate all necessary data in order to deliver training in a timely and accurate manner, following client requirements and company standards. L&LD trainer responsibilities and expectations include, but are not limited to: Thorough working knowledge of TeleTech’s policies and procedures, as well as client requirements related to training duties. Responsible for the overall outcome of new hire classes and client required trainings. Evaluate associate performance throughout training and provide necessary coaching and development to ensure associates graduate from new hire training successfully. Held accountable for training completion. Keep track of training attendance and associate performance in training. Accountable for employee satisfaction with training. Schedule, prepare, and deliver training, as well as participate in efforts to constantly look for opportunities to improve associate performance, and improve current process. Communicate ideas to their team lead or manager regularly. Key Performance Objectives: 1. Achieve 100% of training completion goals Responsible for facilitation of new hire classes, as well as all applicable client trainings. Develop daily, weekly, and monthly training goals, which must be achieved on time. Prepare, monitor, update, and share training reports. Provide support, coaching, and performance management to associates during training and, if needed, after the completion of training. 2. Learn key business objectives, timeframes, and requirements associated with each training goal and class Have high level knowledge of training practices and policies, and a thorough understanding of systems that support those functions. Adapt quickly to any changes in the training process. Be able to troubleshoot and report issues that will impact the Learning and Leadership Development department systems. Understand requirements for each training/class while strictly adhering to TeleTech policies and client requirements. 3. Understand and improve the key success metrics associated with each training goal These include: Associate Performance through 30 days post-training Training Attrition Training Satisfaction ERGM 4. Deliver consistent high quality customer service Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful, and caring attitude when working with others. Communicate problems clearly and reassure customers that issues will be resolved quickly and deliver with minimum long term impact. Proactively share all issues with management. Take personal responsibility for solving and finding solutions. 5. Escalate training issues as appropriate Clearly identify issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems. Participate in testing solutions to ensure problems have been resolved. TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.

Details: Senior Accountant - Financial Reporting Attract, develop & engage a world-class workforce For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services. Our capabilities include: • Design: Customer Strategy Services (CSS) • Enable: Customer Technology Services (CTS) • Manage: Customer Management Services (CMS) • Grow: Customer Growth Services (CGS) TeleTech is currently searching for a motivated Senior Accountant - Financial Reporting to join our team in our Corporate Headquarters in Englewood, Colorado. Our Senior Accountant - Financial Reporting is a key member of our Financial Reporting team supporting both domestic and international operations. This opportunity is ideal for an individual who has experience in financial reporting with a combination of experience in public accounting and industry. The ideal candidate will be able to welcome day-to-day challenges and be able to keep pace in a large international corporate environment. Duties and Responsibilities will include : • Assist in the preparation of financial statements, notes, and management discussion and analysis • Assist and coordinate the audits of statutory financial statements in countries outside the US, which includes preparing the financial statements • Owning the monthly close process for certain complex accounting areas, such as derivatives, stock-based compensation, impairments, and leases • Assist in the preparation of audit requests for the consolidated company audit and quarterly reviews • General awareness of SOX requirements and maintain compliance with key controls related to certain accounting duties; specifically, this role will be responsible for compliance with internal controls associated with the monthly close processes identified above • Provide assistance to the general ledger team when needed, which may includes special projects • Keep current with significant changes in accounting rules • Participate and provide input in process improvement projects

Details: Head of Healthcare Practice, CSS North America Our Focus #LI-JB1 Customer Experience is all we do The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a leader with experience. TeleTech helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement. We hire only high performing, highly qualified and passionate people to help us to build exceptional customer experiences. What It Means to be in Customer Strategy Services at TeleTech With technology now infused into every aspect of commerce, customer experiences have become more instrumented, interconnected and intelligent. This leads to profound changes in how the experience is understood, led and practiced. By radically rethinking the experience, our Senior Management Consultants understand customers as individuals and use predictive tools to get ahead of demand while designing truly social businesses to ensure that the brand and culture are one. Our Senior Management Consultants help clients achieve new and sustainable business value by formulating customer strategies, managing change and setting direction for new transformations and customer- focused business models. TeleTech’s entire suite of capabilities encompasses client answers that can incorporate multiple touch points anywhere along the customer experience lifecycle. You need to both understand the clients’ needs and the root causes of the issues and then develop Teletech’s Healthcare practice services to facilitate resolution to these complex challenges to help our clients develop a better customer experience… which ultimately leads to a stronger business. As the Head of Healthcare Practice you will need to build relationships across the organization and be able to adjust your personal communication style to match. You must check your ego at the door – arrogance is a non-starter. The business problems faced by our clients require detailed analytical skills to be able to get to the heart of the concern. You are charged with the success of matching those challenges with our solutions and the flawless execution. Maintaining High Standards The Head of Healthcare Practice will tap into the breadth of TeleTech’s collective portfolio, partner with the regional leads throughout our strategy services organization and develop TeleTech’s consultative solutions for new and existing Healthcare clients. This role will have the experience to operationalize transformation and strategy and understands that success for a client is tied to measurable results – not a PPT slideshow.… all with one goal in mind… … to champion an exceptional customer experience for our client company’s customers. What the role really does… General Responsibilities • Core member of the CSS North America senior leadership team responsible for developing a blueprint to increase substantially market share, brand and client awareness of Peppers & Rogers Group within healthcare and the public sector. • Plays the key leadership role in planning and developing CSS’s Healthcare & Public Sector strategic direction and growth. • Work collaboratively with other practices and geographic regions to ensure that CSS continues to operate effectively as one firm. Business Development • The role will consist of approximately 70% business development activities (Identifying and realizing customer opportunities, strengthening relationships and optimizing the CSS response and follow through). • Wide latitude in initiating business development strategies and activities, taking independent action yet operating within the established protocols and core values of the firm. • Proactively Identify and cultivate business opportunities, respond to customer requirements and help craft insightful, high-quality responses. • Expand new and existing client relationships and the firm’s reputation. • Build senior level advisory relationships with existing and potential consulting clients; convert relationships with executives into long-term consulting relationships that extend across multiple assignments over time. Delivery and Client Service Capability • Ensure the quality of the Healthcare & Public Sector Practice work continues to be truly distinctive through innovation and a focus on client impact and tangible results; ensure that the kind of work undertaken is both consistent with the firm’s distinctive strengths and attractive to the firm’s consulting team. • Maintain ultimate accountability for delivery within the existing accounts belonging to the Healthcare & Public Sector including quality of delivery, project profitability and people management. • Represent PRG at senior level in relationships with assigned accounts and make a real impact as a business expert to the client. • Ensure communication is delivered to the critical stakeholders for approval of final deliverables and the firm issues invoices in line with the approvals and agreed payment schedule. Financial Discipline • Provide good financial stewardship. • Responsible for meeting designated specific annual financial targets and operating KPIs. People Management and Leadership • Lead and inspire organizational culture, company values and brand promise. • Help define the Human Capital strategy of CSS. • Provide executive leadership for the development of the practice consultant team. • Mentor/coach directors and principals. • Evaluate the performance of principals as well as preparing development plans for them. • Develop succession plans for key roles. • Ensure formal feedback is provided to consulting teams for any engagement that is in their area of responsibility. Ideas , Insight Generation and IP Development • Thought leadership and solution development will occupy about 30% of time. • Provide input into the annual CSS IP development roadmap; represent respective practice or region in defining the multi-generational solutions roadmap. • Building brand awareness and a strong business network. • Leads and is accountable for IP development activities as assigned or are appropriate for the Healthcare & Public Sector Practice. Industry Relationships • Represent the company in various business platforms, conferences, media and other public arenas through speech and/or white papers and publications. • Become recognized externally as a strategic thought leader within the Healthcare industry and discipline. • Create formal networks with key decision makers and act as external spokesperson for the organization. What we’re looking for… Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include: • 12+ year’s management consulting experience with executive level responsibilities and a proven track record of success in consulting, advising leading global organizations and Fortune 500 companies on a diverse set of strategic and operational enterprise process improvements. • Proven ability to manage teams and establish relationships within the Healthcare & Public Sector. • Deep domain expertise in healthcare and the public sector. • Business development and new client sales experience. • Demonstrated ability to identify and pursue business development opportunities for consulting, serve as a trusted advisor and interface with executive level clients. • Proven ability to lead and operate successfully in a collaborative, matrixes global organizational structure. • Demonstrated commitment to building a consulting practice and proven success in leading, growing and developing a successful consulting team. • Industry referenceable contributions to thought leadership, publications, white papers and industry conferences. • Degree from globally reputable university in business, economics, engineering or a related filed with outstanding academic record. MBA or advanced degree in a quantitative discipline is a plus. • Excellent oral and written communication skills in English, with e ability to interact effectively with all levels of management. Apply Now or Learn more about TeleTech careers at http://www.teletechjobs.com or see how you are connected already at http://linkedin.com/company/teletech.

Details: To learn more about how TeleTech is bringing humanity to the customer experience visit TeleTech.com. Senior Associate, Corporate Development Attract, develop & engage a world-class workforce TeleTech Holdings, a publicly traded enterprise (NASDAQ: TTEC), is a leading global customer engagement company. Founded in 1982, by Ken Tuchman, majority shareholder, Chairman & CEO, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Servicing over 80 countries, TeleTech's 44,000 employees live by a set of customer focused values that guide relationships with clients, their customers, and each other. At TeleTech, our opportunities lead to a successful career for bright, results oriented and energetic professionals. TeleTech allows you to put your corporate development expertise to work at one of the most geographically diverse companies in the world while living and working in one of the most beautiful places in the world – Colorado. The TeleTech Corporate Development group is a small but high-performance team that is highly respected in the company. The position offers a wide range of exciting career opportunities to realize the rewards of a fast-paced career in a dynamic and growing company while enjoying the benefits of our collaborative team environment with excellent opportunity for career growth. Over the past few years, inorganic additions have been a substantial contributor to TeleTech’s overall growth with an extremely successful track record of closing eight transactions since 2010. We anticipate continuing to leverage M&A to drive our growth in 2015 and beyond. Position Summary: Located at our corporate headquarters in Englewood, CO, reporting to the SVP, Corporate Development and working closely with the business units, the incumbent will be a principal advisor to the business units. The individual will also work on adhoc operational analysis as assigned by the CEO or CFO. The principal mission of this position is to identify, analyze and recommend potential acquisition and investment opportunities globally in accordance with the Company’s and Business Units’ strategic and financial growth objectives. This individual will provide the Senior Management team and external partners with insight into milestone progress, resource and information constraints, and valuation and other negotiation issues in order to ensure successful deal execution. Duties and Responsibilities: The successful candidate will Lead and manage the acquisition process from inception to close: • Conduct market research of potential M&A targets and market segments related to strategic areas of growth, work with senior management to identify, screen and prioritize opportunities determining their tactical and strategic complement with the Company’s /Business Units’ Develop strong working relationships with various functional groups in the organization. Establish a network and cultivate relationships with investment bankers, brokers and other intermediaries and tap into those resources for deal origination • Produce operational and valuation financial models collaborating with Business Units for evaluation of opportunity and incorporation into M&A valuation models ensuring complete alignment of financial and operational assumptions in deal evaluation. • Coordinate management discussions preparing detailed agenda with acquisition targets. • Lead the due diligence activities of appropriate corporate staff departments and Business Units (e.g. accounting, treasury, insurance, legal, tax, human capital management, information technology, product/services management, business operations, sales & marketing, corporate communications). • Develop operational and integration plans for acquired companies. Monitor performance of acquired companies. • Present acquisition recommendations to the Business Unit leadership and senior management. • Take on additional responsibilities over time, working with external and internal counsel to lead the deal negotiation process.

Details: Trinity Industries, Inc. , headquartered in Dallas, Texas, is a diversified industrial company that owns market-leading businesses which provide products and services to the energy, transportation, chemical, and construction sectors. Trinity reports its financial results in five principal business segments: the Rail Group, the Railcar Leasing and Management Services Group, the Inland Barge Group, the Construction Products Group and the Energy Equipment Group. Trinity’s businesses provide industrial products and services ranging from railcars, barges, storage containers, and aggregates to highway products, structural wind towers, railcar parts, and railcar leasing and management services. Trinity’s vision is to be a premier, diversified industrial company that owns market-leading businesses which provide superior products and services to customers while generating high-quality earnings and returns for shareholders. Trinity Corporate is searching for a talented team player to fill the open position of Internal Auditor in our Dallas, Texas office! We welcome your ideas and your outstanding work ethic. Join our team today and be a part of Helping to Build America. ™ In this role, you will have the opportunity to contribute to the success of the Company by identifying areas for improvement through process reviews, audits, and other projects and collaboratively recommending corrective actions. Responsibilities: Plan and conduct process reviews related to operations, financial reporting, and other key business functions Evaluate accounting and operating policies and procedures, and recommend changes or further development to protect Company assets and/or improve operations Report to management concerning scope and results of audits Demonstrate rigorous problem solving, attention to detail, and a desire for continuous improvement Maintain current knowledge of professional audit, accounting and reporting standards and practices Required Experience Bachelor’s degree in Accounting Minimum 3 years related experience Must have the ability to handle both extremely sensitive and technical accounting issues Strong attention to detail Ability to research and find answers to complex accounting matters – quick ability to learn the internal resources as well as knowing when/how to seek external guidance Willingness and ability to work with outside service providers Collaboration skills for shared efforts with other internal accounting groups as well as external consultants Strong sense of urgency and commitment to deadlines. Sound ability to manage highly confidential matters. Strong analytical, organizational, time management, and multi-tasking skills. Effective communication skills, both written and verbal. Ability to interpret and comprehend regulations, policies, procedures, and guidelines Ability to work and communicate in a team environment across all levels of the organization is essential Preferred experience: Oracle Financials and equity compensation software. Why Join Trinity? Trinity welcomes diversity in the workplace; bring your new ideas to our premier team. Trinity offers a comprehensive benefits program. Eligible employees are offered Trinity’s standard company benefits package including company paid vacation, sick time, tuition reimbursement, and paid holidays; as well as, 401(k) with match and additional retirement contributions, medical, dental, vision, flexible spending accounts, life and disability insurance. Trinity rewards your healthy lifestyle by offering non-tobacco users extra vacation in addition to very affordable rates on your insurance benefits! We believe in family, and you will enjoy a great work life balance and be given the opportunity to join Trinity in giving back to our community by participating in our charity events Learn more about Trinity at TrinityCareers.com and connect with us on Social Media – Facebook, Twitter, LinkedIn & Pinterest! #LI-SH1 #Corporate

Details: The Marketing Manager will be responsible for developing and executing marketing programs that support the North America Packaging business in the Juice and Adjacent Markets segments, as well as New Product Development. This position is responsible for analyzing current market trends, commissioning market research, correctly identifying market sizes, analyzing competition and barriers to entry. This includes working directly with agencies/outside resources, customers and internal cross-functional teams to implement successful marketing solutions. This position reports to the Product Development Marketing Director and works closely with NPD, Sales, Manufacturing, Finance, Legal and Purchasing Responsibilities include: • Lead the development and execution of key marketing programs, including: o Working directly with Sales, Sustainability, Customers and Consumers to identify program needs o Identification of internal and external resources to support or execute the program o Manage legal and regulatory aspects of all programs o Program analysis o Data analysis for US and Global markets • Provide business insights and recommendations to assigned businesses and product development, including o Producing a monthly business topline using multiple sources of data (examples are: IRI, Mintel & SAP) that analyze Evergreen and competitive businesses o Analyzing US & Global markets to ascertain size, growth and opportunity of the market o Interface with Finance & Sales to understand business dynamics o Custom product concept research • Responsible for Customer Relationship Management program o Manage all customer contacts and information in assigned CRM system • Responsible for vendor relationships o Manage assigned custom research supplier contracts, terms & relationships o Manage assigned syndicated research supplier contracts, terms & relationships • Work with sales to support all customer needs on assigned businesses as needed, including o On-site customer meetings o Development of sales materials • Be a project champion for new products in assigned businesses o Work closely with project managers and package designers o Analyze market data to support new products • Administration of expense tracking management and oversight of budget • Interface with Customers (in person and via phone/email) Qualifications: Strong strategic, analytical, organizational and written/verbal communication skills Demonstrated presentation skills in multiple formats: in person & webinar Strong understanding of customer and consumer dynamics and requirements Successful history of setting objectives and developing custom marketing programs, as well as market research, both qualitative and quantitative Track record of success working with and in teams, as well as ability to work independently and be flexible on projects in a fast paced environment Previous experience working with formal StageGate processes Experience working with customers and ability to professionally represent Evergreen Packaging to customers Demonstrated professional work experience in managing outside resources/agencies/consultants Strong project management skills and ability to juggle multiple projects while meeting demanding deadlines, producing high quality work and projecting a positive attitude Self-starter with proven ability to identify and creatively solve problems Analytical skills – high comfort level with spreadsheets/graphing Ability to balance top-level goals with attention to detail/accuracy Ability to assimilate technical knowledge quickly Previous experience managing a budget High level of competency in all Microsoft Office platforms: Excel, Word, PowerPoint, Outlook Strong experience and understanding of a database system (IRI or Nielsen preferred) Ability to travel up to 30% 5-7 years professional work experience in a Marketing team preferred Undergraduate degree, strong preference for a BS MBA preferred Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Evergreen Packaging is an equal employment opportunity employer of Minorities, Females, Individuals with Disabilities and Protected Veterans. D/F/M/V

Details: Location: Seattle Airport F&B Unit Name: HR F&B JV Unit Code: SEA9HR02 Hourly Rate (if applicable): Summary: The Field HR Specialist is primarily responsible for the recruiting of hourly and management associates. Additionally, the Specialist assists with communicating and deploying corporate HR initiatives and should have considerable knowledge of principles and practices of recruiting, personnel administration, effective oral and written communication skills, and excellent interpersonal skills; performs all other responsibilities as directed by the business or as assigned by management. The Field HR Specialist is a management position and typically reports to the Sr. Field HR Manager or Field HR Manager. Essential Functions: • Implements and maintains compliance with HR standards • Analyzes HR data and takes appropriate action to achieve desired business results • Ensures that all federal, state, local laws, collective bargaining agreements and corporate HR-related compliance matters are proactively managed, including but not limited to, A.D.A., E.E.O., Affirmative Action Planning, FMLA, Customer Guarantee of Fair Treatment and FAA • Ensures that all items on the HR Audit are maintained • Coordinates / manages the administration and confidential investigation of all Workers' Compensation / unemployment issues, Affirmative Action, EEO, Sexual Harassment, Guarantee of Fair Treatment, FAA and other employee relations issues • Proactively consults with associates, identifies business issues, effectively resolves problems at branch operations, maintains confidentiality with a high level of integrity • Coordinates interviews while partnering with branch operations to identify and select the most qualified candidates for open positions; negotiates and finalizes offer letters and employment processes for new hires and promotions • Performs all recruiting duties within the guidelines of company policy and government regulations such as EEOC compliance and Affirmative Action Plans; makes appropriate application of all company and local policies • Coordinates orientation efforts and assists in the training of MIT, Brand, and OJT within the branch • Performs general administrative functions including but not limited to employee file maintenance and legal compliance logs • Promotes positive union relations and application of CBA