Menasha Jobs

Details: SUMMARY: The SAP System Administrator (Basis Administrator) is responsible for administering MTS's SAP Business Suite which includes ECC 6.0, CRM 7.0, Business Objects 4.1, Solution Manager 7.1, NetWeaver 7.4, SAP SSO 2.0, and other technologies such as Web Portal, Fiori and Personas. Primary Basis Administrator responsibilities include SAP Basis Administration, infrastructure management, configuring and tuning, support, capacity planning, database administration, technical error diagnosis, transport management, batch management, backup and disaster recovery. The MTS SAP environment consists of both physical and virtual servers operating on a Windows Server and MS SQL Server Databases. Other essential duties and responsibilities of the Basis Administrator position include, but are not limited to, the following: Essential Functions: Installs, upgrades and patches SAP Business Suite and related products. Executes daily operational activities related to the SAP environment consisting of multiple instances including: transports, configuration, SAP monitoring, troubleshooting and error handling, performance/tuning and problem determination/resolution. Performs system refresh, client copy, client export/import and new client setup. Researches and provides directions for SAP OSS notes and SAP support packages. Upgrades existing instances and installs new instances across all platforms. Performs printer and spool administration. Creates and maintains production batch jobs and related documentation. Creates and maintains RFC connections. Provides recommendations and guidance for the optimization of SAP landscape. Supports functional IT teams with design and implementation of new hardware, software, database and related technologies. Designs and documents administration policies and procedures (SOP) for the production environment. Mentors less experienced SAP support and infrastructure staff.

Details: We are currently seeking a Field Nurse Case Manager (RN) located within the Columbia/Lexington/Sumter, SC area. Responsible for assessment, planning, coordination, implementation and evaluation of injured/disabled individuals involved in the medical case management process. Working as an intermediary between carriers, attorneys, medical care providers, employers and employees, you will closely monitor the progress of the injured worker and report results back to the employer and insurance carrier. This will ensure appropriate and cost-effective healthcare services leading to a medically rehabilitated individual who is ready to return to an optimal level of work and functioning. Main responsibilities will include but are not limited to: • Using clinical/nursing skills to help coordinate the individual's treatment program while maximizing cost containment. • Explaining physician's and therapists? instructions, and answers any other questions the claimant may have in an effort to facilitate his/her return to work. • Working with the physicians and therapists to set up medical assessments to develop an overall treatment plan that ensures cost containment while meeting state and other regulator's guidelines. • Researching alternative treatment programs such as pain clinics, home health care, and work hardening. • Coordinating all aspects of the individual's enrollment into the programs, and then monitors his/her progress, in an effort to maximize cost containment and minimize time away from work. • Working with employers on modifications to job duties based on medical limitations and the employees functional assessment. • May provide testimony on litigated cases. • Coordinating injured workers? appointments and arranges and/or personally escorts him/her to the appointments. • Documenting and reporting all case activity for accurate case management and billing procedures. • Preparing detailed evaluation reports, as per account guidelines, and case recording documenting for each phase of activity as it is completed. • Reporting billing hours in accordance with case activity and billing practices. • Maintaining phone contact with all parties involved to monitor, update, and advance case activity to ensure the progress of the case. • Compiling a case inventory on a monthly basis for submission to the branch manager to allow for proper billing and to calculate hours for bonus purposes. • Completing insurance carrier reports on a monthly (or as required) basis, as well as other necessary paperwork for the insurance company, state, or other regulatory bodies. • Maintaining the necessary credentials and demonstrates a level of professionalism within the work place and in dealing with injured workers reflects positively on the company as a whole. • acquiring and maintaining knowledge of developments in the medical case management field. • Keeping abreast of local workers? compensation laws and regulations, as well as other issues related to the case management/managed care industry.

Details: This is an entry level position that assists with all aspects of company safety programs. Assists in assuring that safety programs and policies are correctly administered and communicated and that federal, state and local laws are met. Helps to ensure that project sites and offices provide a safe working environment for employees, customers and vendors. Primary/Essential Responsibilities and Duties • Helps with implementation of safety policies and procedures in compliance with local, state and federal OSHA rules and regulations and Company policies • Takes necessary steps to ensure that unsafe employee activities, procedures and practices are eliminated • Helps with performing safety site inspections • Documents unsafe conditions, safety hazards and health hazards and confirms that issues have been addressed and corrected • Documents and tracks safety-related incidents, accidents and injuries, and assists with conducting investigations • Coordinates scheduling and administration of safety training and assists with providing this training • Develops, updates and tracks various safety related reports • Ensures that all required safety records and reports are complete, accurate and correctly submitted to comply with all internal processes and comply with all local, state and federal regulations along with company policies. • Provides signs, posters, barriers and other materials to warn of potential or and actual safety hazards and to prevent access to such hazardous conditions • Ensures that work the sites have all the required safety, first aid and fire prevention equipment and that they are in good working condition General/Other Responsibilities and Duties: • Maintains safety files and records Performs miscellaneous administrative and clerical tasks

Details: If you think Edward Jones is like every other large investment firm, think again. We are a leader in the financial-services industry, but we take a personal approach to business, an approach that starts with a face-to-face meeting between a financial advisor and client. We believe that building long-term relationships with our nearly 7 million clients is key to serving their needs. Whether it's in the United States or Canada, we're located in the communities where our clients live and work because that's the best way to get to know them and help reach their financial goals. Edward Jones is one of the nation’s fastest-growing financial services firms. We currently serve nearly 7 million clients through our network of more than 11,000 branch offices. We are seeking highly motivated, results-oriented individuals as we continue to grow and meet the needs of the long-term individual investor. Our commitment to providing a workplace that both challenges us and rewards our associates has contributed to our inclusion in FORTUNE magazine’s list of the “100 Best Companies to Work For 2015” in America. The firm ranked No. 6 overall in its 16 th appearance on the prestigious list. Leader – Sourcing Office Negotiations Sourcing The Sourcing Leader role will be to hire, develop and manage a team of Sr. Sourcing Managers and Sourcing Specialists responsible for the procurement strategy, sourcing, negotiation and contracting of medium to high value procurement categories for specific business areas while being a good steward of the firm's resources. The Sourcing teams are organized and aligned by specific discipline and can include categories such as Human Resources, Marketing, Facilities, Travel, Legal, Finance and Information Systems. The Department Leader – Sourcing Office Negotiations will also assume responsibilities for large, high profile, strategic initiatives as deemed necessary. Key Responsibilities: • Mentor, coach and assist negotiators in complex negotiations with external suppliers • Create and maintain a network of procurement professionals in corporations both locally and nationally • Cultivate positive supplier relationships to enhance supplier's willingness to respond to Jones' requests regarding service, product or pricing changes • Assist negotiators with managing supplier performance and creating corrective action plans for suppliers when expectations are not being met • Ability to communicate articulately and concisely with all levels of associates • Strong ability to build relationships both internally at Edward Jones and with suppliers to ensure the Sourcing Office is being involved at the right time and at the right level • Lead and direct the work of highly skilled procurement associates • Negotiate contracts on their own while leading/directing others as they work on their own contracts • Think both tactically and strategically as the initiatives we get involved in can vary in size and scope • Ability to transfer tactical and strategic thoughts to working plans for implementation • Establish and maintain effective communications and relationships across countries, departments, business areas, and suppliers • Align department activities and responsibilities with the firm’s strategic direction • Develop and execute on-going improvements to all processes related to department as well as divisional opportunities • Ensure prudent use of the firm’s financial resources through the initiatives the team works on and how the department as a whole makes decisions • Provide leadership, development, and mentoring to Team Leaders, Project Leaders, and associates through examples and timely feedback • Develop successors for key positions for their department.

Details: Business Development Specialist Palm Garden of Aventura, a 120 bed Skilled Nursing and Rehab Center has an exciting opportunity! The position is responsible for analyzing the local healthcare system and community needs, assessing referrals, leveraging competitive advantages to increase market share, ability to identify new business opportunities within existing accounts and develop new accounts partnering with center Administrator to drive excellent customer experience. The ideal candidate will enjoy working as a team member in a fast-paced, customer-driven environment, be passionate about connecting people with services, display a versatile, think-outside-the-box style, and have the drive to follow through on program initiatives. Requirements: Bachelor's degree in Marketing, Business Admin, Communications, or related field pref'd. Minimum of 2 years sales/marketing experience in healthcare with a proven track record of success required; long term care experience strongly preferred. Customer service oriented with the ability to work well under pressure. Please submit your resume to or fax to 305-935-0686. Apply in person at 21251 E. Dixie Highway, Aventura, FL 33180 Source - Miami Herald

Details: We are currently seeking an Ambulatory Surgery Center (ASC) Registered Nurse to join our Surgery Center team! The ASC Registered Nurse (RN) will have experience in delivering excellent service to physicians and patients and participating in high-performing teams. Must exemplify our organization’s values of Quality, Teamwork, Service and Community. The RN has technical expertise in orthopedic peri-operative nursing and clinical care. The RN is expected to work in a primary nursing area for the center. The RN is able to function as a team member in an ASC environment through cross-training to other primary areas including but not limited to assisting with turnover, and all other aspects of day-to-day ASC operations. He/she is also responsible for the coordination of the telephone pre-admission assessment process for patients in the ASC environment. DO NOT CONTACT LOCATION. Concerns, questions or problems with the application process, please contact Human Resources at .

Details: FTS USA is seeking a Project Administrator. The Project Administrator provides assistance to the Project Manager, and maintains administrative functions in site location. Responsible for payroll and human resources functions, as well as office responsibilities. Essential duties and responsibilities include the following. Other duties may be assigned. • Assists Project Manager with administrative needs as required • Serves as a key player in the pre-screening process for potential candidates • Responsible for the entry of all background pre-employment data for potential candidates • Coordinates with Corporate Human Resources staff to serve as an extension of HR in the field • Responsible for gathering and completing all pre-employment, new hire, Performance Action Notice, Correct Action Notice, benefit, and termination paperwork • Responsible for collecting timesheets and ensuring accuracy • Utilizes time capture system and records hours worked for payroll on a daily basis • Assists employees with questions regarding benefits, payroll, human resources policies and procedures • Assists sub-contractors with questions regarding pre-employment requirements • Enters all background pre-employment data for subcontractors and employees • Assists sub-contractors with invoices by emailing pay details on a weekly basis • Notifies Corporate Human Resources of any outstanding issues, problems, or discrepancies at each location • Researches and orders supplies as needed • Maintains office supply inventory • Maintains positive relationships with the Corporate staff and local staff • Perform a wide variety of administrative duties as required by daily operations in the local office, including answering telephones, data entry, filing, creating reports, faxing/scanning/copying

Details: Susquehanna has an excellent opportunity for a full-time Customer Service and Financial Service Representative in our Loganville Branch in York . A CSR/FSR fills the role and responsibilities of both a Teller and Sales Representative depending on the needs of the branch. In this position, candidates will be expected to provide top-notch customer service by building enduring relationships with our customers by processing transactions including withdrawls, deposits and money orders and more. Cross selling and opening Susquehanna's banking and financial services products to best match the customers needs by opening accounts such as checking, savings, loans, etc. to meet team and individual sales goals is also expected.

Details: General Description of Duties: Job responsibilities include but are not limited to: the loading and unloading of trailers for the purpose of transporting a wide variety of cargo, moving cargo driving a forklift or using a pallet jack or other freight handling equipment, preparing wide varieties of freight for transit, effectively operating mobile technology, completing all required paperwork. Actual duties and schedule may vary depending on terminal location. This is a 'casual' position and employee must be willing to work evenings, weekends and on an as-needed basis.

Details: Bachelors Degree Preferred CPR American Heart Association RN Required 2 years experience preferred St. Mary Medical Center in Hobart has an exciting opportunity available for an experienced RN with ICU, IMCU or Telemetry experience. If you are interested in being a part of our very active ER, please click 'Apply Online' below. Questions? Feel free to call Melissa at 219/947-6139. The Staff RN is responsible for implementing, directing, communicating and documenting the nursing process and provides a safe environment for patients, visitors and associates. The nurse practices in accordance with current established standards of care, the Nurse Practice Act, the Community Healthcare System policies and procedures, and supports the mission and philosophy of CHS. Education/Experience: Graduate of an accredited school of nursing. Current professional licensure by the State of Indiana Health Professions Bureau. BSN desirable. Successful completion of The Community Healthcare System’s Personnel and Nursing Orientation Programs. Obtains and maintains current certification (ACLS) as required in specialty areas (Critical Care). Obtains and maintains current CPR certification.

Details: High School Diploma or Equivalent Required Licensed Cosmetologist 3 years experience required Provides hair coloring, hair cutting, perming, scalp and conditioning treatments, facial waxing and nail services. Education/Experience: High school diploma and a cosmetology license. Active participant in continuing education. Active participation in professional organization related to the cosmetology industry. Three years experience.

Details: Parts Consultant Sawyers Chevrolet is seeking experienced Parts Consultant. Qualified candidates will have 2+ years of GM experience, Reynolds and Reynolds experience preferred. Candidate should possess excellent communication and customer service skills. Responsibilities: As a Parts Consultant you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service. Provide exceptional service to all customers and vendors. Process customer orders and recommend additional related repair items. Gain superior product knowledge and understanding of vehicle components to effectively help customers. Assist with daily inventory, receiving, stocking and shipping. All qualified applicants, Please send resume with salary requirements to . All interviews will be by appointment only. 13200 Old US 27 Dewitt, MI 48820 Source - Lansing State Journal - Lansing, MI

Details: DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices and services that provide solutions for musculoskeletal health, vascular health and pain management. We are currently seeking a Contracts Administrator for DJO Surgical in Austin, Texas. We are located near 183/Burnet Road area. Summary: The position primarily focuses on the development of the Company’s pricing reporting systems and administration of contracts, with emphasis on driving incremental growth and profitability through price levers and contract administration/negotiation. The administrator will take a lead role in the design, preparation and distribution of pricing reports and contracts, with support of Sales Management where needed. This involves assessing the desired data needs of the Sales, Finance and Marketing teams and preparing reports and analyses to reflect those requirements. The analyst will make recommendations to senior and executive level management for revenue and profitability improvement based on financial analysis. The Contracts Administrator manages multiple databases, and also analyzes trends, variances to plan, and profitability drivers and presents results to the sales management team. The majority of the work performed by this function is confidential and requires a high degree of accuracy, personal integrity and professionalism. This position will report directly to the VP, Surgical Sales and will work indirectly with several departments on various projects related to pricing and contracts. Essential Duties and Responsibilities: Contract Prepartion, Administration Experience needed Excellent verbal as well as written communication skills Experienced in designing clear contract and agreements Thorough knowledge of various legal issues involved within the contracts Expert analytical skills and ability to pay attention towards the details of the contract and find the flaws in them Expert analyzing skills with the ability to interpret key elements Expert management and administrative skills Knowledge of court procedures, legal codes, government regulations, and executive orders Expert persuasion and negotiating skills along with the awareness of social perceptiveness Oversight of contract renewals Develops reporting for pricing effectiveness, such as discount expiration reports, price performance reports, price activity reports, competitive analysis reports, and any other reporting required to drive price optimization. Applies the technical expertise of the pricing discipline to synthesize narratives and make recommendations based on data and information. Extracts data from systems via SQL queries, Cognos Impromptu, Access, and Excel. Performs analysis and reporting on data as assigned. Perfoms Ad-hoc analysis and reporting to support decision making and execution of price increase conversations with customers, prepares analysis for deal approval. Collects, stores, and distributes competitive pricing data and analyzes it for pricing opportunities and risks. Partners with marketing, sales, and R&D teams to assess economic viability of existing/new products and projects related to pricing, promotional programs, contribution analyses, cannibalization impact, and other ad-hoc activities to support the division. Works with National Accounts to develop new analytics that effectively and accurately measure IDN and GPO performance. Conducts tier compliance analysis. Participates and represents Sales Operations in cross-functional business projects interfacing with IT, Finance, Marketing, Managed Care, Reimbursement, H.R., Customer Care, and Compliance. Manages & maintains multiple customer and rep databases for sales reporting to include CRM, competitor impact, and market share penetration. Analysis will be required at the corporate, divisional and territory level. Develops a working relationship with sales management, Finance, Financial Analytics and IT to research changes that will impact long term sales deployment needs. Analyzes the impact of new product launches, cross selling, competitor analysis, and 5 year strategic plans. Other duties may be assigned.

Details: DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices and services that provide solutions for musculoskeletal health, vascular health and pain management. We have an immediate opening for a Field Service Representative II in the San Diego, CA area for our DJO Healthcare Services Division. The Field Service Representative assists in carrying out the company’s mission by providing professional customer service to clinics, physicians therapists and patients. Serves as liaison between site and corporate office. Essential Job Functions: •Manages inventory to designated replenishment level. •Manages product mix of franchise vs. non-franchise to designated level. •Responsible for coordinating required audits of inventory as set forth by the DJOHS management team. •Responsible for proper fitting and instructions of soft goods, bracing, electro therapy, bone growth stimulation, traction, and all other DJO products dispensed at clinics. •Completes and delivers appropriate documentation to billing department, following all necessary compliance and regulatory processes. Obtains Certificate of Medical Necessity forms and chart notes as necessary and forwards to the Billing Department. •Responsible for pre-authorization of claims as required by individual insurance contracts. •Performs functional brace measuring and fitting as prescribed by the physician’s of the clinic. Ensures proper completion of DJO measuring forms and Insurance Billing Information forms for functional brace fitting. Coordinates with patients for follow-up fitting appointments as necessary. •Responsible for educating staff members to DJOHS policies/procedures. •Handle all defective products and returns them to DJO for replacement. Instructs office staff how to handle, document and reissue products in the case of defective products. •Identify infection control area for product to be disposed of and educate staff of area requirements. Educate and train office staff to maintain inventory in accordance with OSHA regulations. •Travel to various locations upon request, using own transportation. Travel may be a routine or schedule, or may change from day to day. •Other duties as required by the DJOHS management team to insure proper operating procedures within DJOHS. DJO Global is headquartered in San Diego, CA (Vista). The Company's products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Its products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of the Company's medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Our product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder. Our products are marketed under a portfolio of brands including Aircast®, Chattanooga, CMF™, Compex®, DonJoy®, Empi®, ProCare® and DJO® Surgical.

Details: DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices and services that provide solutions for musculoskeletal health, vascular health and pain management. We have an immediate opening for an outstanding Sales Associate in our Roanoke, VA territory working with our Empi and CMF product lines. The Sales Associate is responsible for assisting the Sales Reps in identifying and cultivating potential customers, closing business and achieving quota. These responsibilities can be achieved through securing orders, identifying and qualifying potential sales leads, cultivating customer relationships by initiating contact with surgeons and other device users, introducing DJO's products to potential customers, assisting with equipment delivery, set-up, follow-up, and service, coordinating and/or collecting the necessary forms and paperwork to complete a sale, and other duties as assigned. Headquartered in San Diego, CA (Vista), DJO Incorporated is a leading global provider of high-quality, orthopedic devices, with a broad range of products used for rehabilitation, regeneration, pain management and physical therapy sold through our DonJoy, Empi, CMF, Aircast / Procare, and Chattanooga Group business units. We are the largest non-surgical orthopedic rehabilitation device company in the United States and among the largest globally. We also develop, manufacture and distribute a broad range of surgical reconstructive implant products through our DJO Surgical business unit. We believe that our strong brand names, comprehensive range of products, focus on quality, innovation, customer service, extensive distribution network, and our strong relationships with orthopedic and physical therapy professionals have contributed to our leading market positions.

Details: DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices and services that provide solutions for musculoskeletal health, vascular health and pain management. We are currently seeking a Sales Associate to sell our Empi product line in our Southwest Chicago territory. The Sales Associate is responsible for assisting the Territory Managers in identifying and cultivating potential customers, closing business and achieving quota. These responsibilities can be achieved through securing orders, identifying and qualifying potential sales leads, cultivating customer relationships by initiating contact with surgeons and other device users, introducing DJO’s products to potential customers, assisting with equipment delivery, set-up, follow-up, and service, coordinating and/or collecting the necessary forms and paperwork to complete a sale, and other duties as assigned. Headquartered in San Diego, CA (Vista), DJO Incorporated is a leading global provider of high-quality, orthopedic devices, with a broad range of products used for rehabilitation, regeneration, pain management and physical therapy sold through our DonJoy, Empi, CMF, Aircast / Procare, and Chattanooga Group business units. We are the largest non-surgical orthopedic rehabilitation device company in the United States and among the largest globally. We also develop, manufacture and distribute a broad range of surgical reconstructive implant products through our DJO Surgical business unit. We believe that our strong brand names, comprehensive range of products, focus on quality, innovation, customer service, extensive distribution network, and our strong relationships with orthopedic and physical therapy professionals have contributed to our leading market positions.

Details: DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices and services that provide solutions for musculoskeletal health, vascular health and pain management. We are currently seeking a Sr. Manager - Motion MD Development at our global headquarters in Vista, CA. ESSENTIAL JOB FUNCTIONS: • Manage the day-to-day operation and support of the company’s MotionMD application. • Develop an in-house store of knowledge and expertise on all aspects of MotionMD and associated business processes. • Develop a talented team of professionals who are motivated and capable of providing the highest level of quality services possible. • Direct and coordinate work of others to ensure timely and comprehensive task and deliverable completion. • Working in collaboration with business Subject Matter Experts and MotionMD Solution Architects, implement new or modified products and services. Manage the execution of tasks and preparation of deliverables. • Coordinate with other departments to insure successful integration of new products and services. • Participate in the preparation of detailed forecasts, budgets and short and longer range plans that communicate performance, project status, opportunities, etc. • Build strong working relationships with executive and functional management and put in place programs to position the MotionMD team as a highly credible resource that is responsive to the needs of the company. • Build strong working relationships with key IT vendors. • Function as a key member of the MotionMD team, as well as participating in special projects and task forces, as required.

Details: DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices and services that provide solutions for musculoskeletal health, vascular health and pain management. We are currently seeking a Firmware Engineer - I for our Recovery Science BU at our Corporate Headquarters in Vista, CA. The successful candidate needs to enjoy working in a challenging, cross-functional, dynamic environment where they can make a significant impact on the success of the organization. This position provides an exciting opportunity to identify and implement design and process improvements with a dynamic engineering team. Job Description: Design, develop and maintain real-time embedded firmware applications using C and C++. Primary responsibilities include understanding and writing firmware requirement specifications, designing firmware and drivers using structured and/or object oriented methods, working closely with hardware Engineers in the design of a system, write and run functional tests, and support and maintain firmware applications.

Details: Additional Job Information Title: Teamleader II, Physician Practice City, State: Miramar Beach,FL Location: Sacred Heart Medical Group Department: Cardiology Support Destin Additional Job Details: FT Days The Sacred Heart Human Resources Department encourages you to picture yourself in a valuable role with Northwest Florida's leading health care provider -- Sacred Heart Health System. As a member of the Ascension Health System, Sacred Heart has a history of providing high-quality, compassionate care since 1915. Salaries are highly competitive and we offer an excellent, flexible benefits package. We are fortunate to attract people who believe in our mission and who are dedicated to the service of our patients and their families. Our associates give high ratings to their job engagement and the support for their well-being provided by our health care organization. Sacred Heart associates have scored among the highest in overall associate engagement within Ascension Health. Northwest Florida is a growing family-oriented community. It offers a delightful year round climate, low cost living, excellent schools, boundless recreational opportunities and beautiful sugar white beaches along the warm waters of the Gulf of Mexico. Summary: The Teamleader II, Physician Practice coordinates the daily operations of a physician practice or health center. Responsibilities: Serves as a liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas. Ensures that staffing is in place to meet the demands of the provider's work schedules. Coordinates utilization of float pool associates and maintains associate payroll information. Completes and reviews office correspondence including invoices/statements, credit cards, petty cash, mileage forms, and reports. May perform clerical or technical roles/functions. Education & Experience: Three years of experience working in a physician office setting required. One year of experience in a leadership role preferred. Responsible for 4-6 providers and/or 11-25 associates Bachelor's degree in a related field required. Equivalent work experience (six years) may be considered in lieu of degree. How to Apply If you are interested in joining the Sacred Heart Health System Team, please apply by completing an online application. If you have any questions about the application process or require a reasonable accommodation to complete the application, please contact the Ascension Health Ministry Service Center at 1-855-992-4672 between the hours of 7:30 a.m. to 8:00 p.m. EST M-F. Equal Opportunity Employer Sacred Heart Health System is an equal opportunity employer. Sacred Heart Health System participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (link to E-verify site) Sacred Heart Health System participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (link to E-verify site) ?

Details: Additional Job Information Title: Contact Center Manager City, State: Indianapolis, IN Location: AH Ministry Service Center Department: MSC Contact Center Additional Job Details: Full-Time, Days The Ascension Health Ministry Service Center serves our clients, delivers value and enables new possibilities for our health ministries throughout the US. Join us and you'll find an organization with a higher mission. We respond to an ever-changing workplace by building a community of associates that are flexible, creative and innovative. We reward them with respect and recognition. We seek balance in our work and in our lives, and encourage spirituality in the workplace. Every associate at Ascension Health is unique and comes to us with different needs. We strive to have the programs in place that meet those needs. The purpose of the Contact Center Manager is to provide leadership and direction to the Contact Center team, manage day-to-day operations of the Contact Center process area, respond to inquiries and resolve processing concerns from employees and external parties. Ensure customer inquiries receive timely and accurate responses and are delivered in a manner that achieves the optimal balance between cost/efficiency and service delivery. Responsibilities: Partner with Leadership to act as the process owner for all Contact Management activities; Manage processes to ensure customer inquiries via phone, fax, email and web-portal channels are resolved within Tier 1 or escalated appropriately to Tier 2 or Tier 3 resources in a timely, efficient and accurate manner. Develop, implement and continuously improve policies, procedures, and processes necessary to support operations. Ensure compliance with internal control standards. Examine operational policies and make informed recommendations for process improvement and regulatory compliance. Resolve escalated/complex Associate issues that require managerial intervention or involve other process areas. Report on Service Level Agreement metrics in order to maximize effectiveness and efficiency of Contact Center area. Emphasize key performance indicators and metrics for the Contact Center. Ensure delivery of business results by meeting or exceeding all contractual service level agreements and managing Contact Center costs. Stay abreast of the latest developments, best practices and trends in Contact Center processes and operations, as well as all supported functional process areas. Make recommendations for policy, plan and process modifications, implementing approved changes. Manage all Contact Center reporting requirements. Utilize reporting tools to gain operational insight in order to identify and manage problems and propose resolutions. Build a high-performing team by setting a clear direction, delivering frequent and open communications, providing regular and effective performance feedback to team members, and supporting career development. Based on the volume of work, develop work plans and/or hiring plans. In addition to hiring for own team, actively participate in departmental staffing initiatives. Ensure all team members are adequately equipped for their roles, trained on processes and procedures, and adhering to process requirements. Nurture a ‘Client-Centric’ atmosphere within the Contact Center that guides agents toward exhibiting the right behaviors and values. As part of the Contact Center Team, actively participate in the creating and setting the team’s strategic direction, objectives, priorities and culture. Promote strong collaborative relationships between the Contact Center Team and all other teams within the various MSC service areas, Associates and vendors. Ensure there are effective communications between the health ministries served, Contact Center Team members in terms of service needs, issue resolution, as well as system and process updates. Education & Experience: Bachelor's degree in business or management related field OR five years related experience. Minimum of three years' experience in contact center / shared services / internal service delivery role preferred. Minimum of five year of Contact Center leadership experience preferred. Minimum of three years experience working with CRM & ERP tools (Siebel, PeopleSoft) preferred. Proficient with Microsoft Office - Word, Excel, PowerPoint, and Outlook required. How to Apply If you are interested in joining the Ascension Health Ministry Service Center Team, please apply by completing an online application. If you have any questions about the application process or require a reasonable accommodation to complete the application, please contact the Ascension Health Ministry Service Center at 1-855-992-4672 between the hours of 8:00 a.m. to 6:00 p.m. EST M-F. The Ascension Health Ministry Service Center participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (link to E-verify site) Equal Opportunity Employer Ascension Health Ministry Service Center is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf